Name: Hardwicke Hall Manor Hotel
Address: Hesleden Road, Hartlepool, TS27 4PA, GB

10/10

Exceptional

20 Jul 2026

Scott

Great staff and very knowledgeable and helpful.

Business

8/10

Excellent

13 Jul 2026

lesley

Lovely place historical building with original features. Staff very nice and helpful. Very good breakfast did not use restaurant as out until the evening.

Partner

10/10

Exceptional

06 Jul 2026

Colin

The family who own the hotel were excellent hosts.
Food was exceptional.
Loved the old manor house with its slightly unraven floors amd squeeks all which I expect from a period property.
Rooms were clean and bright.
Nice grounds where you can sit with your glass of wine and if you require any information on wine choice, Alan, one of the owners is extreemly well versed in this field.
When I travel to the North East the Hardwicke Manor Hotel near Hartlepool is where I will stay.
Colin McCallum

Partner

10/10

Exceptional

17 Jun 2026

Christopher

I enjoyed my stay at Hardwicke Hall Manor Hotel. It's an old hall, with a long history. The building certainly has plenty of character. The room I slept in was up on the top floor overlooking service buildings at the back - I imagine it was originally staff quarters, or perhaps a storage room. The room was very spacious, with a good sized bathroom, and a large comfortable bed. I appreciated a cordless kettle, desk, TV, and an armchair. The WIFI worked well while I was there. The room was perfectly clean.
The morning breakfast was traditional full English, with a choice of yogurts and assorted cereals. Not the greatest range of options, but it was well prepared. The staff that I met were delightful, helpful, and a pleasure to talk to.
Parking was not entirely without concern, as the space is shared with other businesses. The surface is mostly loose gravel, with some tarmac. The surrounding grounds are very pleasant. I experienced no unwanted noise during my short visit, no banging or shouting from neighbouring rooms at all.
I would definitely recommend Hardwicke Hall Manor Hotel based on my own experience.

Self

8/10

Excellent

14 Jun 2026

Christine

A lovely place to stay. Great breakfast. Lovely grounds and a short drive to the sea. Second time I have stayed.

Self

10/10

Exceptional

03 May 2026

RONALD

Very good breakfast and friendly atmosphere

Partner

8/10

Excellent

17 Apr 2026

Julia

The staff were wonderful

Partner

6/10

Pleasant

09 Apr 2026

Senay

Nice property but needs a lot of maintenance now

Family_with_children

6/10

Pleasant

02 Apr 2026

Natalie

Breakfast and dinner offers are very good. Staff are always helpful and friendly. Basic room which suited my needs and importantly was clean.

Self

6/10

Pleasant

06 Mar 2026

Sheila

Good breakfast, warm room, bath welcome even though dated
Whole hotel needs updating and refurbishment but
value for money

Partner

10/10

Exceptional

15 Feb 2026

Sharon Jayne

From stepping in to reception area we received a warm welcome both by staff and an engaging fire set within a characteristic fireplace.
It’s an aged hotel/Manor House with lots of charm, wood panelling, beautiful staircase.
Cleanliness was superb along with the standard of food. We enjoyed a perfect stay!

Partner

8/10

Excellent

14 Jan 2026

Helen

Lovely staff, great breakfast and fabulous food at dinner, cooked to perfection. Room 15 was a little cold - darent leave the portable heater on all night! Lovely country manor - would return.

Business Partner

8/10

Excellent

11 Jan 2026

Emma

It is a lovely place and the staff were really friendly and helpful. The food was well cooked and a good variety. It is an old property with the charm of an old building. Good value

Leisure Family

10/10

Exceptional

02 Dec 2025

Bridget

As a single female working away from home I felt most looked after and safe. I also had the best sleeps ever, all warm and toastie. They have a calvery through the week which was great.

Business

10/10

Exceptional

22 Nov 2025

James

Very nice stay
Good food

Business Self

6/10

Pleasant

24 Oct 2025

John

Property smelt a little musty. Not enough sockets in room. Too many stairs. Definitely no good for an elderly person

Leisure Partner

10/10

Exceptional

28 Sep 2025

Carmen

Spacious clean rooms, brilliant staff.. lovely food.

Leisure Family_with_children

10/10

Exceptional

26 Sep 2025

Daniel

Lovely stay

Business

8/10

Excellent

22 Sep 2025

Martyn

Nice overnight break

Hotel was very clean although a little dated. All the staff are very friendly, Food was really nice, not a huge choice for evening meals but there was still enough choice for us. We originally came for afternoon tea and decided to stay the night. We stayed in the 4 poster bed room. It was very spacious & clean although the bed wasn't very comfortable

Partner

10/10

Exceptional

17 Sep 2025

lyn

Alway happy to stop here

My room was clean and warm.
staff are always friendly professional and helpful
Food is of a high standard and plentiful

Self

8/10

Excellent

05 Aug 2025

Anthony

Very pleasantly surprised with this Hotel. Staff were truly lovely. Bedroom was a good size. Interior of the hotel was lovely. The food was good with a great breakfast. I really enjoyed a very pleasant stay for 2 nights.

Leisure Self

10/10

Exceptional

16 Jun 2025

Robert

Fantastic hotel fa tastic service.

Business

6/10

Pleasant

01 Jun 2025

Richard

I booked the hotel for my honeymoon when booking I sent the hotel an email explaining it was my honeymoon and what time could I check in and few other questions about the place . My email was ignored . Upon arrival I checked in went to room and I was shocked as such a beautiful old building has not been well maintained. Paintwork is shabby the shower on off valve fell off also the soap dispenser fell of the wall while I was showering hitting my foot . Went to leave the room and the lock was broke . They did come straight out and fix it but still not great looked like it has been fixed that many times it’s had it . Apart from that the drinks we had were nice great range breakfast in the morning was great full English coffee and toast fresh juice just what was needed

Partner

2/10

Poor

25 May 2025

Andrew

The ceiling in the room was mouldy and sagging as if had water behind it. Skirting board under the window was rotten and hanging off.

This room would not have been out of place in the 60’s and Faulty Towers. Staff didn’t really seem to care when I asked for my money back.

I was looking forward to staying here after a 6 hour drive, this is a place I would never consider or recommend to anyone. Super dated and not worth the money.

Business Self

8/10

Excellent

21 May 2025

Jane

Quaint old building, beautiful woodwork. The different floor levels, including in our room, could be a trip/fall hazard for older people. The staff were lovely, very helpful and friendly.

Leisure Partner

10/10

Exceptional

13 May 2025

Verified traveler

May ‘25

Great hotel set in lovely lawned grounds. Helpful and friendly staff, nothing is too much trouble and they are very chatty, they clearly enjoy talking about their local area

Partner

10/10

Exceptional

14 Apr 2025

paul

Grandkids night away

Very friendly, nothing to mutch bother,
Grounds where great for grandkids.
Room was fantastic,and breakfast was great.

Friends_and_family Family

8/10

Excellent

24 Mar 2025

Natalie

Family room was perfect, we didn't feel cramped and there was 5 of us. Room service was fast and housekeeping was fab as we were there 2nights, everything tidied and restocked for us.

4/10

Poor

23 Feb 2025

Joanne

Never again

Reception was packed with kids running about, welcome was friendly. Got to room, ‘bridal suite’ very small and basic but ok. Cobwebs on ceiling and taps on bath and sink broken. Also stains on towels. Worse was NO sleep the room adjoining to next door didn’t close properly they were up all night shouting, singing, arguing. When I say I didn’t have 1 hour sleep I’m not exaggerating. Called down to reception no answer, no one about either. 1.30 am got louder and was like that until we eventually got up and left at 6.30, didn’t even stay for breakfast. Never again. No help, no sleep, no breakfast. I couldn’t stay in the room a minute longer to wait until 8am when breakfast started. I paid £127.50 for the room and I deserve a refund. No one to even complain too on way out. It’s like your just left in your own during the night. The bits in the room wouldn’t have even bothered me but you don’t go to a hotel to relax and get no sleep or no help.

6/10

Pleasant

03 Jan 2025

Keith

Local bolthole

Used the hotel to get away from home repairs for a couple of nights between Christmas and New Year.

Partner

8/10

Excellent

10 Nov 2024

Dawn

Lovely property. No lift and room was at the top of the manor. Staff very friendly and helpful. Very tentative to children.

10/10

Exceptional

25 Sep 2024

Colin

A Very Enjoyable Stay

I love this old Manor House hotel, it has an abundance of character in a charming, tranquil setting.
Nothing was too much trouble for the staff attending to us. So friendly and obliging.
Hotel is clean, food is great, I’ll definitely be back.

Business

6/10

Pleasant

07 Sep 2024

Brian

Disappointed

Review in two parts
Part one
Hotel location fantastic
Staff fantastic
Breakfast fantastic
Part two
Room 7 needs urgent updating. Bathroom spacious but needs totally replacing
Mattress extremely uncomfortable
Decoration dark and needs lighting improved
No full length mirror
Carpet needs cleaning
Fusty smell throughout

Partner

6/10

Pleasant

01 Sep 2024

Michael

They closed the bar at 9:45 because of a garden party which spoilt our stay

Partner

8/10

Excellent

21 Aug 2024

Alister

Charming but....

I really wanted to be able to give this place a glowing review as the staff are all really great, but for an overnight stay, it just didn't tick all the boxes for me. Food was very good, staff were excellent, grounds were lovely and it was quiet BUT, decor very dated, bed was seriously uncomfortable, bathroom tiny and shower was little more than a dribble. Lovely place though!

Business

6/10

Pleasant

10 Aug 2024

Kevin

I got there late and so cannot comment on lots but the staff were friendly and helpful.

Business

8/10

Excellent

19 Jul 2024

Ann Catherine

The staff were so friendly and welcoming, excellent breakfast. Relaxing weekend

10/10

Exceptional

03 Jul 2024

Colin

My stay at the Manor.

Very enjoyable and great staff.
Loved the quirkiness of the old building and rooms.
Excellent will definitely stay again.
My sata
Colin McCallum.

Business

10/10

Exceptional

20 Jun 2024

Shilpi

Lovely experience staying at an English manor. It has easy parking and a great garden to stroll on. it is family friendly and we liked the personal touch with video game setup in the room for the kids. Breakfast and meals are available. It is bit remote set in the village and it is not a 24-hour manned lobby so it is well suited for couples looking for a quiet time./

Leisure Family_with_children

10/10

Exceptional

28 May 2024

Barry

Very Good Overall

Our stay was very comfortable with the staff being extremely helpful and pleasant. Our room was very good although the steps in the room up to the bathroom and lounge area were disconcerting and could lead to trips and falls by young or old. The evening meals and breakfast were very good with a reasonable choice and well prepared and served. The parking area was less desirable with very rough ground and lack of organised parking bays.

Partner

8/10

Excellent

24 Apr 2024

Gary

Nice old hotel, a little dated but better than a cookie cutter holiday in or the like

Business Self

10/10

Exceptional

30 Mar 2024

Everton

Great

Great

Self

6/10

Pleasant

13 Mar 2024

John

Overpriced

Small room with a small portable tv at the back with no real views. It was a £50 room costing £80,
The food is all very overpriced too. Yes its fresh and the staff are all very pleasant and helpful but i didn't feel any value for money.

Business

10/10

Exceptional

10 Mar 2024

graham

Staff super friendly , food good and accomodation lovely period features, would stay again

Leisure Family

4/10

Poor

04 Mar 2024

Tony

The rooms are in desperate need of updating.

Self

8/10

Excellent

20 Feb 2024

shaun

Lovely place, stunning surrounding and polite staff. The only reason I knocked a star off was because there was no water for a shower on my last day there and not so much as an apology when mentioned it on check was. Was my concern as to why I didn’t want breakfast.

Self

8/10

Excellent

17 Feb 2024

Peter

Lovely bed and staff just didn't like how the room is joined to another room by a locked door with over guests making noise only down side to the full stay but food and service and staff were excellent

10/10

Exceptional

15 Feb 2024

Paul

Excellent

Brilliant food. Comfortable room and amazing service

Partner

6/10

Pleasant

21 Jan 2024

Ray

1 Night Stay in January

Basically the hotel requires some TLC, especially the bedroom windows, they appeared to be on the verge of falling out! Otherwise our 1 night stay was very good, the bed was excellent, comfy and warm. Our breakfast was also very good, no issues really. The 1 one problem was the Wi-Fi, after 30 minutes I gave up!!
We would certainly stay again.

Partner

8/10

Excellent

15 Nov 2023

R

The staff were very welcoming and the food was excellent

8/10

Excellent

11 Jul 2023

Lesley

Lovely staff who were very helpful. Good size room

8/10

Excellent

03 Jul 2023

lee

One night stay

Enjoyed a one night stay with the wife couldn't complain for the price including a good breakfast , the hotel is a little dated but didnt really bother us

Partner

8/10

Excellent

02 Jul 2023

margaret

A historic hotel with an old world feel. Everywhere was immaculately clean and the staff were very welcoming and attentive. Our room was large and quiet. The food (dinner and breakfast) were really good. Will stay again.

Leisure Partner

10/10

Exceptional

27 Jun 2023

Mark

One night stay

A beautiful old manor house, staff extremely friendly,food was delicious, rooms lovely will return & recommend.

Partner

10/10

Exceptional

07 Jun 2023

Simon

We enjoyed our stay. The heritage & meal’s amazing

10/10

Exceptional

04 Jun 2023

Karen

Quiet location

Leisure Partner

10/10

Exceptional

28 May 2023

Emma

Breakfast was included in the price, full cooked as well as gluten free and vegan options. Selection of cereals available as well as toast, croissants E.t.c. They accommodated us very well, 2 adults travelling with 3 small children. Our room was spacious and clean. Staff were all very inviting and pricing’s were reasonable, would recommend and would like to stay again in the future 😃.

Leisure Family_with_children

8/10

Excellent

09 May 2023

Gareth

Let down by a raw banger & raw tomatoes

Overall a nice stay but my complaint about the lack of a properly cooked sausage didn’t get an adequate response- telling a chef isn’t the same as - can I replace it with a cooked one! Also grilling a tomato is easy but was unfortunately beyond the capability of this chef. Why does bacon have to be so hard? 2nd day couldn’t take the risk I had the veggie breakfast- actually the sausage was nice but the lack of fried potatoes substituted by 2 very small hash browns (very insipid colour) was also disappointing. Again the tomatoes hadn’t spent any time under a grill. Very few guests for breakfast that day too

Partner

8/10

Excellent

13 Apr 2023

Lesley

Good value for money

Great food and very friendly staff. Rooms fairly basic but good value for money

8/10

Excellent

09 Mar 2023

John

Excellent food
Very welcoming

Business

6/10

Pleasant

22 Feb 2023

Verified traveler

Noisy rooms

The staff are friendly and the setting is beautiful. The problem I experienced was noise bleed from the adjoining room. A couple and 2 very noisy dogs. The dogs barked every single time I walked anywhere in my room followed by the owner swearing loudly at them. The lack of noise insulation meant I could hear their conversation bleeding through the wall and I’m sure they could hear me on the phone. It didn’t feel especially private.

I was woken up at 3.30am by the dogs barking again with the owner swearing at them loudly. It made what could have been a comfortable stay in an interesting place very uncomfortable and not restful at all. If the rooms can’t be insulated for sound then dogs should be housed away from other guests.

Business

10/10

Exceptional

31 Jan 2023

robert

Excellent staff, wonderful nights stay

The staff are friendly, informative, and couldn’t do enough for you!
It’s a little dated but I like that with such an old building. It gives it character.
Advice, please render the wall by the car park…it does look unsightly.

10/10

Exceptional

27 Sep 2022

Rosemary

Highly Recommended

We were there for a wedding. Small, period Hotel - week kept. Quiet. Owner and staff were very helpful (with local knowledge). Breakfast was best we had had (ever, I think) -service with a smile & perfect poached eggs every time!
Would highly recommend.

Friends_and_family Friends

8/10

Excellent

08 Sep 2022

Matt

Great Stay! Will come back

Food was awesome!

Business

10/10

Exceptional

06 Jul 2022

Colin

Colin at the Manor

Peaceful location, nice grounds, well kept old Manor, pleasant and helpful staff, cleanliness of hotel and room, great food and facilities.

Business

8/10

Excellent

30 Jun 2022

jeffrey

Good value,ok for short stay

Food good,friendly staff.A bit of a musty smell about the place.

Partner

8/10

Excellent

02 May 2022

nicholas

Fabulous venue.

What a beautiful manor house. Setting is outstanding and would make for a great wedding venue. Staff are beyond friendly and supportive and they are all pet lovers not pet friendly.
The only negative is the bathroom suite was dated and the shower didnt work, but im sure if i had reported it they would have moved us. It just means i could share a bath with my loved one.

Partner

10/10

Exceptional

02 Apr 2022

Gregory

Food was great and the staff were so friendly and helpful .

Leisure Family_with_children

10/10

Exceptional

23 Jan 2022

Andrew

Great room and food friendly and helpful staff

Business Self

10/10

Exceptional

25 Dec 2021

J

Lovely stay, very welcoming staff, great sleep

Partner

10/10

Exceptional

30 Nov 2021

Daniel

Highly recommended, would stay again

Brilliant stay! Great service and lovely staff. The room was nice and clean, the bathroom in particular was very nice. Breakfast was tasty and finished off a nice stay

Business

10/10

Exceptional

21 Sep 2021

Nigel

Beautiful, lovely stay

What a beautiful building, very homely and lovely staff.
Beware though, the food portions are enormous
If we are in that part of the world again, wouldn't hesitate with staying again!

Business

8/10

Excellent

16 Sep 2021

David

Well worth a visit.

Reception were amazing, I arrived late and the kitchen were closing but they managed to arrange some food. The hotel is clean and comfortable and worth a stop over at. The breakfast was well cooked and hot, great service again. Late arrival and early departure but the staff were all great during my few hours at the hotel

Business

10/10

Exceptional

22 Aug 2021

Verified traveler

Lovely staff. Great stay and shall definitely return

Leisure Pet

8/10

Excellent

08 Aug 2021

Carl

Great stay, id go again!!

Lovely place, old style but nice feel, staff friendly and more than helpful, room was nice with a modernised bathroom, gardens and front area were very pretty and made use of by the kids.

Friends_and_family Friends

8/10

Excellent

11 Jun 2021

Dave

No a/c, but very pleasant and clean stay

Very quiet, friendly staff, ideally located to get to the nature reserve - my only negative comment would be that the room was stiflingly hot.

Breakfast was good and the room was clean.

Business Self

10/10

Exceptional

31 May 2021

Brian

Excellent hotel

Lovely hotel with superb service

Partner

8/10

Excellent

19 Nov 2020

steve

Hotel good food not so

Room was a good size. Hotel was quiet and nicely presented. Food was not quite up to standard.

Business Self

10/10

Exceptional

16 Oct 2020

Peter

Period house

Very enjoyable.

Business

8/10

Excellent

17 Sep 2020

Craig

OK

Nice enough, small room but ok, breakfast was not good - small. Dinner was great

Business

8/10

Excellent

01 Sep 2020

Andrew

Excellent COVID controls in place

Excellent implementation of COVID-19 controls. Felt very safe during my stay. Have stayed here several times over the past few years and always made to feel welcome. Food is very good and new menu to help with COVID-19 control is varied and prepared to a very high standard.

Business

6/10

Pleasant

18 Mar 2020

Matt

Tired & Dissapointed

The building itself was pretty tired looking.
Reception staff were very welcoming (female member of staff).
Room was ok, pretty clean.
Barman wasn't very helpful at all, when I asked what gin he had, he gestured over his shoulder to behind the bar...likewise when I asked what tonic he had. He pointed at the fridge which I couldn't really see into.
There was also no vegetarian option for a breakfast on the menu. The scrambled eggs and mushrooms I had were very over-cooked.

Business

10/10

Exceptional

14 Mar 2020

Joanne

Beautiful, peaceful, romantic stay.

Beautiful manor house. Room was lovely, huge comfy bed, and all amenities you needed.

Manager on evening shift was excellent, so helpful, professional and friendly.

Could not fault anything and will definitely be staying again.

Partner

10/10

Exceptional

16 Jan 2020

Verified traveler

the room was lovely, staff very attentive to my needs. Staff very pleasant and helpful. Would definitely stay again.

Business Self

8/10

Excellent

05 Jan 2020

Verified traveler

Lovely hotel. Family room was spacious. Staff very helpful and lovely. Breakfast was served quick and tasty. Peaceful place.

Leisure Family_with_children

10/10

Exceptional

21 Dec 2019

Verified traveler

Absolutely beautiful hotel and grounds. Staff are very helpful and friendly. I would highly recommend this place

Leisure Family

10/10

Exceptional

28 Sep 2019

Verified traveler

Great quiet place, lovely location go there again Great staff

Leisure Family

6/10

Pleasant

03 Sep 2019

david

Disappointing stay.

The hotel was lovely looking. We had one of the rooms at the back. The condition of the room was fine.... Nice bathroom but terrible shower. But the smells eminating from outside were awful. Between fish and human waste. The cooking smells were from the huge flue situated on a flat roof, we think. Just below the window. The waste smells were from a septic tank, we think, buried in the car park. It smelt all day. Evertime we went to the room. And the corridor had been sprayed with a strong sweet spray. Maybe to try to distract from the outdoor smells. It didn't. If your staying get a room at the front. The staff were lovely, very polite and helpful. We ate in the restaurant for dinner and the food was fine. The breakfast was a disappointment. No plain yogurt, no soya, the bread was awful quality. Service was good the young people running around trying their best. The cooked breakfast was swimming in grease especially the mushrooms couldn't eat it. It just wasn't good enough for the standard of the hotel. No croissants, danishes, no uncut breads. It just felt dated. Parking was good and everything was very clean.

Partner

10/10

Exceptional

22 Aug 2019

Verified traveler

Amazing place to stay in this beautiful decorated Manor.
Would highly recommend to anyone travelling. All the sataff were excellent

Leisure Partner

4/10

Poor

03 Aug 2019

Verified traveler

Firstly took 20 minutes for someone to come to reception to check us in. Finally got to our room there was insects all over the room literally flys landing on my pillow next to my head. Then we woke up this morning made a cup of tea to then having milk that was sour and was like cottage cheese. We then went down to check out told them about the milk to then have the cheek and say it’s off the heat. I will not be returning.

Friends_and_family Partner

6/10

Pleasant

11 Jun 2019

Verified traveler

The room we occupied was overlooking a flat roof with ventilation equipment installed on it it was on a timer an noisy during the night.hot water flow was poor in the room.The rest was ok

8/10

Excellent

01 Jun 2019

Verified traveler

Old with character stairs were a bit of a chew on room was fine

Leisure Partner

6/10

Pleasant

23 May 2019

David

It’s Ok...

A horrible buzzing noise came from another adjacent bedroom. Think it might have been bathroom fan but disturbed my sleep a lot. Best pillows I’ve ever had at a hotel! Sandpaper like toilet paper though. Food was ok.. service was good.

8/10

Excellent

12 May 2019

Jennifer

Lovely stay

It was a lovely hotel with a bit of character, most of the staff were great and very accommodating and patient, especially with the very loud crowd we were with celebrating a 70th birthday. The room was rather small which I was disappointed with given the price paid to stay.

Partner

10/10

Exceptional

25 Apr 2019

Verified traveler

It is a lovely property well looked after staircase was lovely

Leisure Family_with_children

8/10

Excellent

22 Jan 2019

Paul

Very nice, comfortable clean and friendly

8/10

Excellent

25 Nov 2018

John

Secluded heaven

Lovely setting for the function I attended. Ample car parking although it was among cars for sale? The hotel itself is steeped in traditional wood panelling and fittings to suit. Clean and pleasant room in a quiet location added to the peaceful evening. Friendly staff and a warming breakfast. Who could ask for more.

Partner

10/10

Exceptional

24 Oct 2018

John

Hardwicke hall business trip

Large clean room with everything expected

8/10

Excellent

24 Sep 2018

richard

one night stay

Overall good. However, bed was as hard as a rock and the pillows were like short plank of wood.

Partner

8/10

Excellent

24 Sep 2018

Verified traveler

weekend trip

Had dinner at the hotel on the first night which was first class, indeed as was the breakfast each morning. The staff were very friendly, too. The hotel in general was clean and comfortable albeit a little old fashioned. Would certainly have no problem staying again.