Name: Delta Hotels Durham Royal County
Address: Old Elvet, Durham, DH1 3JN, GB

10/10

Exceptional

21 Jul 2026

Cristin

I was here for a brief work stay; however, I found the location really well placed not only to get to my work event but also to have a quick trip into the historical parts of the city to eat and unwind.

The staff were lovely and helpful, though a small downside (not the hotel's fault) is that the building is old and has some crazy numbering systems - the first time finding my room was an adventure!

Business

8/10

Excellent

14 Jul 2026

Jessie

Nice big room

Family

10/10

Exceptional

13 Jul 2026

Paddy

Had a great weekend hopefully be back next year

4/10

Poor

27 Jun 2026

Matthew

Air conditioning in the room did not work - not acceptable

6/10

Pleasant

27 Jun 2026

FERNANDO

La limpieza de la habitación pese a ser un hotel Marriott no se hace todos los días . Cuando pedí que limpien el cuarto se sorprendieron y dijeron que no era usual y que lo lo normal es limpiar el cuarto cada 4 días . Eso me llamó la atención porque he estado en muchos hoteles Marriott en muchos lugares

Family

4/10

Poor

26 Jun 2026

Stephanie

Check in was laboured and I got a male member of staff who thought it was OK to joke with me and I did not find it helpful. We were given a room upgrade - but I think this was not the case. We traipsed though a couple of buildings to get there - past some painting work - and got a view of the car park. The aircon did not work and needed the filter changed. NO parking required.
Breakfast not taken . We had a dreadful experience the next morning when friends arrived to meet us for coffee. The coffee area was closed and we were told to go into the breakfast room and grab some cups from the machine!! Eventually - one switched on guy told us he would open up the barista machine and we got 4 nice coffees. We have to stay in Durham again in a few months and my husband has point blank refused to rebook this hotel. Sorry. First impressions count.

Partner

4/10

Poor

25 Jun 2026

Sui Che

Prior to booking this hotel we specifically called up to ask whether there is air conditioning at this hotel. So imagine our disappointment to discover that the air conditioning did not work properly on one of the hottest days of the year. Not only blow warm air, it was also so noisy that we could not sleep. I complained to reception about this matter who then admitted they had air conditioning issues but managed to find a fan for us. For the price we paid it was a disappointing stay.. we could have stayed at a cheaper hotel with a fan.

Family

10/10

Exceptional

14 Jun 2026

John

Super convenient for the city, great staff, and an excellent breakfast. I will definitely stay again.

Self

4/10

Poor

13 Jun 2026

Gwen

Good vicinity
Very pleasant helpful staff
Accomodation very good
Good bar
For a 4star hotel I would expect restaurant to be open at night - don't want to eat in a bar
Need to look at H&S with showers. Have epilepsy - cannot have a bath. To climb over bath side with no grab handles is not a good idea. Difficult to get the shower working at an acceptable temp. Should have a walk in shower

Friends

10/10

Exceptional

12 Jun 2026

Mark

Staff friendly and helpful the room was clean and light with great view over river.
Breakfast was excellent. Bar was good

Partner

8/10

Excellent

10 Jun 2026

Barbara

A cooked breakfast was ok, it would have been better if it had been served straight from the kitchen instead of being in a heat unit.

10/10

Exceptional

08 Jun 2026

Gloria

Very conveniently located, lovely room with space for unpacked belongings.

Partner

8/10

Excellent

06 Jun 2026

Emma

Fabulous location and very warm, welcoming staff.
Room very clean and well appointed.
Bar and restaurant not very inviting and we’ve never used during our stays at this hotel as outside options are so close and more appealing.

Partner

10/10

Exceptional

06 Jun 2026

Heidi

Stayed for 2 nights during our wedding. The staff went above and beyond to make our stay special. Our room was incredible. Friendly, helpful bar staff with a well stocked bar.

Partner

10/10

Exceptional

06 Jun 2026

Carol

Great location, friendly staff, clean room, comfy bed. Very enjoyable stay. Would recommend

Partner

10/10

Exceptional

03 Jun 2026

Katherine

Happy with my stay. Parking is on site, but costs extra. The staff will help you if the car park is full.

Self

10/10

Exceptional

03 Jun 2026

Ben

Great stay. Very clean, well-maintained, great location and amenities (including breakfast). Had everything you'd want.

Self

10/10

Exceptional

29 May 2026

Nina

Lovely, welcoming staff. Fantastic breakfast. Great location, would highly recommend.

Family_with_children

10/10

Exceptional

27 May 2026

Michael

Fantastic location

8/10

Excellent

27 May 2026

Paul

Hotel is in a great location for the city. It was clean, staff excellent and helpful. Breakfast choices were good and the food was very nice. Room a bit tired. Biggest issue was that the air conditioning was ineffective, even turned down to the lowest setting. I’m sure not a problem most of the time but this was an especially hot night.

Friends_and_family Family

10/10

Exceptional

26 May 2026

Kate

Exactly what I needed for having a night over for attending a wedding. Within walking distance of shops, food & train station. Really convenient overall

Partner

8/10

Excellent

18 May 2026

Julie

The room was very warm despite attempts to adjust the thermostat. The portable fan was mildly helpful. Otherwise, it was a positive experience overall. Great location.

Family

10/10

Exceptional

17 May 2026

Jackie

Rooms clean, well equipped. Staff very pleasant and professional. Breakfast fresh with plenty of choice.

Partner

10/10

Exceptional

17 May 2026

Andrew

We have stayed many times, always great. Nice rooms, fabulous location. Shame they charge for parking when you are already paying for the room.

Partner

10/10

Exceptional

17 May 2026

Janet

Every member of staff we interacted with was super friendly.
Great location, room and breakfast
Good amenities in the room
Omelette for breakfast very nice.

Partner

8/10

Excellent

10 May 2026

Hannah

Paid £50 to have my 2 small dogs stay with me for 1 night in a dog-friendly room. But then was told by reception staff that, because I booked through Expedia, I was not entitled to a water bowl or bed for them - which I would have been had I booked direct. Madness. Also not impressed with car parking - run by an ANPR company with hefty fines, even for hotel residents.

10/10

Exceptional

10 May 2026

Tara

Hotel was wonderful! Great area easy to find. Close to everything. Breakfast was wonderful and even had gluten free options. The front seat was wonderful as well and always very helpful. Will definitely stay again.

6/10

Pleasant

09 May 2026

Christine

Well located hotel. Robert on reception was very helpful & knowledgeable. However, there were a number of things that annoyed me. No shower cap, no face washer, no rubbish bags in the bins. Different person's name on the welcome on the tv which couldn’t be changed. The bedding was uncomfortable, didn’t seem to fit very well. In the bar I tried to put my meal on my room but couldn’t because I hadn’t been asked for a credit card when I checked in. Was able to pay by cash even though on Expedia it said the hotel was cashless!

Self

10/10

Exceptional

06 May 2026

JULIE

fabulous location, plenty parking

Partner

10/10

Exceptional

05 May 2026

Zak

Great location to Durham centre, room was super comfortable and clean. Staff were friendly and helpful.

Partner

10/10

Exceptional

29 Apr 2026

Joy

Welcoming staff. Room clean. Bed very comfortable
No meals taken.

Partner

10/10

Exceptional

26 Apr 2026

Claire

Friendly and helpful staff at check in and in the bar. Lovely big family room with 2 comfortable beds and the best pillows I have ever had in a hotel.

Family

8/10

Excellent

25 Apr 2026

Robert

.

10/10

Exceptional

21 Apr 2026

Mark

Great hotel and location with car parking
Staff very helpful stayed in room 019 ground floor large bed great sleep Bathroom had a bath shower over

Partner

10/10

Exceptional

19 Apr 2026

andy

The room was very clean , the staff were very friendly and helpful, breakfast was good with an excellent selection

Partner

8/10

Excellent

06 Apr 2026

Heather

We all enjoyed the breakfast. We had meals in the evening two nights of our stay and would like to commend the waiter Mike who went above and beyond on his duties, very attentive, polite and courteous.

10/10

Exceptional

06 Apr 2026

Fran

Great situation, everything perfect.
Super room

Partner

10/10

Exceptional

05 Apr 2026

SUSAN

Perfect location. Everything you need.

Family

10/10

Exceptional

30 Mar 2026

Graham

Staff were very helpful with a special shout out to Athy who really made an effort to welcome us every time we met him over the weekend.

Friends_and_family Friends

6/10

Pleasant

26 Mar 2026

Michael

For a Marriott it was pretty poorly. Got an upgrade to a room with a name, but the sink was cracked, holes in the towels, terrible pillows

Partner

10/10

Exceptional

22 Mar 2026

Lilian

Stuart met us on arrival and was so helpful. Taking the time to advise us on best ways to go into town, and then changing our room to one with a separate shower rather than over the bath which was better for my husband. He arranged a taxi for us on departure day and was just so nice. All of the staff were friendly and helpful and the room was spotless.

Partner

10/10

Exceptional

21 Mar 2026

Alison

Enjoyed our stay will definitely be back

Partner

8/10

Excellent

19 Mar 2026

Baden

Good breakfast nice staff.

Business

10/10

Exceptional

16 Mar 2026

David

Great location, have stayed here twice now with no issues.

Friends_and_family Family

10/10

Exceptional

09 Mar 2026

Stephen

The hotel has a great atmosphere and all the staff we encountered were lovely. It's a great location as well.

10/10

Exceptional

03 Mar 2026

neil

Superb weekend

Partner

6/10

Pleasant

02 Mar 2026

Peter

When we arrived, we were informed there would be no housekeeping in our room as we were nly there for 2 nights, but could ask for extra towels if we wanted them. In our double room, there was only one towel in the bathroom, this had a large orange stain on it.

The location of the hotel was good, central. There is car parking, but it isn't cheap. We only had breakfast in the hotel, which was reasonable, on a par with Premier Inn.

The decor in the rooms was tired, the bed was comfortable. Bar was expensive and lacked atmosphere, but they happily exchanged my drink when they had served me the wrong wine!

Family

10/10

Exceptional

02 Mar 2026

Paul

I recently had the pleasure of staying at the Delta hotel Durham that exceeded my expectations in every way. From the moment I stepped through the doors, I was greeted by the warm smiles of the staff, who were not only friendly but also genuinely eager to assist with anything I needed.

The cleanliness of the hotel was impressive. My room was spotless, and it was clear that the housekeeping staff takes great pride in their work. The common areas were equally well-maintained, creating a welcoming atmosphere throughout the hotel.

One of the highlights of my stay was the dining experience. The food was delicious, with a diverse menu that catered to various tastes. Whether I was enjoying breakfast or dinner, each meal was a delight.

Comfort was another standout feature of, My room was cozy and well-appointed, making it a perfect retreat after a long day. The bed was incredibly comfortable, ensuring a restful night’s sleep.

Overall, my experience was fantastic. With its clean accommodations, friendly staff, delectable food, and comfortable atmosphere, I would highly recommend this hotel to anyone visiting the city. I can’t wait to return!

Self

8/10

Excellent

27 Feb 2026

Michael

Clean
Friendly staff

Self

6/10

Pleasant

26 Feb 2026

Iain

Staff were all fine. Reception area bright and clean. Elsewhere the hotel building appeared tired / worn, with some frayed carpet, creaking floorboards and scuffed doors. Bar closed at 2200 - I checked in just after this time and would have liked to sit with a pint (room service was offered until 2230, but a lonely beer on my own in my room did not appeal! Headed into town to find a pub instead).
Breakfast ok but the cooked breakfast was a bit greasy (especially the hash browns and bacon). Again, not terrible by any means, but it didn’t feel like the luxury hotel offering that Marriott used to feel like. I appreciate some of these issues are due to the old, historic buildings, but things like the bar hours or breakfast quality are - unfortunately- being surpassed by Premier Inn or Radisson Blu, both nearby hotels we use occasionally .

Self

8/10

Excellent

26 Feb 2026

S

Large clean room very close to the city centre. Very friendly and efficient staff. We would definitely recommend.

10/10

Exceptional

26 Feb 2026

Claire

Lovely room, friendly staff and great breakfast. Thank you!

Friends

10/10

Exceptional

21 Feb 2026

Rachel

Lovely, spacious room with river view. Great service and helpful staff. Good quality dinner and excellent disabled parking. We’ve been 3 times and will come again.

Family_with_children

8/10

Excellent

20 Feb 2026

Phil

Nice hotel good location

Business

8/10

Excellent

20 Feb 2026

Robert

Nice hotel in a great location

Business

10/10

Exceptional

20 Feb 2026

Edward

Staff were great, excellent location, nice bar and restaurant, clean room.

Partner

8/10

Excellent

16 Feb 2026

Barry

Our room was big and very clean. The staff were welcoming and helpful. We found our room quite cold as it was a large room. On our 2nd night we got a free standing heater and a blanket too.

Partner

6/10

Pleasant

15 Feb 2026

Abbie

Friendly welcome and handy parking. This hotel is in a great location for visiting Durham.
Our room was big and had everything we needed for our short stay. We didn’t sleep well though as there was quite a bit of noise from the nearby doors and from water running somewhere nearby- perhaps the bathroom above or heating/boiler system. This woke us throughout the night. We would happily stay here again as we are regular visitors to Durham, but would request a different room.

Friends_and_family Family

8/10

Excellent

15 Feb 2026

Leanne

Lovely stay, great staff, no issues

Leisure Partner

8/10

Excellent

15 Feb 2026

chris

Nice room looking over river. Comfortable bed. Difficult to regulate temperature in room- verging on cool. Bathroom was freezing-like being outside. Floor was like ice. Did they forget to put a radiator or underfloor heating?! Breakfast was perfectly satisfactory

Leisure Family

8/10

Excellent

15 Feb 2026

Sara

Good parking. Nice room. Good menu and drinks. Staff are great.

Partner

10/10

Exceptional

14 Feb 2026

Amelia

Amazing room comfy bed and spacious shower could not fault it

10/10

Exceptional

13 Feb 2026

Abby

Friendly and professional Team.

Business_and_leisure Family

8/10

Excellent

13 Feb 2026

JANET

Managed to get an upgrade to a quieter room which was great .reception staff very helpful

Partner

10/10

Exceptional

12 Feb 2026

Christine

Room spotless staff very good and pleasant

Friends_and_family Family

10/10

Exceptional

11 Feb 2026

Matt

Great room

10/10

Exceptional

02 Feb 2026

Lisa

Clean, friendly staff, always a pleasant stay

Partner

8/10

Excellent

01 Feb 2026

Nicola

Room was clean and had a nice view.
Staff were nice particularly breakfast and restaurant.

Friends_and_family Family

8/10

Excellent

01 Feb 2026

Stephen

Rooms and service and food all excellent

Leisure Partner

8/10

Excellent

23 Jan 2026

Alistair

Room was comfortable, staff courteous and good parking

Leisure Partner

10/10

Exceptional

20 Jan 2026

Antony

Lovely stay, ideally located. Will continue to stay

Friends_and_family Family

10/10

Exceptional

19 Jan 2026

christine

Everything was fabulous.

Partner

8/10

Excellent

17 Jan 2026

Andrea

Great location.

Leisure Family

10/10

Exceptional

15 Jan 2026

John

Good hotel and breakfast with comfy room, and exceedingly good value as staying midweek in January

Leisure Partner

10/10

Exceptional

11 Jan 2026

Rosie

Fabulous stay, very clean and friendly staff.

4/10

Poor

08 Jan 2026

kent

The room provided is literally in the middle of a carpark. Many days and nights I had to squeeze between two parked cars to get in the front door.

The staff gave a lecture about how I should not book through Expedia and I should book through the Marriott website. This was poor service.

Since checking out, I have requested a receipt for payment four times both directly to the hotel as well as through the expedia app. I have gotten no response. This is poor customer service.

Business Self

10/10

Exceptional

01 Jan 2026

Donna

Hotel in total everything

10/10

Exceptional

24 Dec 2025

christine

Good variety for breakfast, room was very nice service fabulous.

Partner

6/10

Pleasant

24 Dec 2025

catherine

The staff were abrupt. The decor tired, we were told checking in the room would be refreshed every 4 days. We were only staying 2 so no problem but to only have half a toilet roll was terrible. Chairs very lumpy and room stuffy. Felt like an old peoples home

Friends_and_family Family

10/10

Exceptional

17 Dec 2025

Ian

Excellent service at hotel, old building so floors a bit squeaky

Partner

10/10

Exceptional

16 Dec 2025

Allison

Stayed for Christmas shopping, shops disappointing but the hotel more than made up for it. All staff we interacted with were welcoming, smiley and very helpful, nothing was too much trouble, the breakfast was delicious and plentiful and our evening meal in the restaurant was lovely. Bonus was the parking and late check out. Would definitely stay again if in that area.

Leisure Friends

10/10

Exceptional

13 Dec 2025

Michael

Excellent room and service but still got a parking fine even though I registered.
Will stay again.

Leisure Partner

10/10

Exceptional

13 Dec 2025

Samir

Great stay as always

Leisure

8/10

Excellent

11 Dec 2025

Julie

Good overall

Business

8/10

Excellent

04 Dec 2025

Anthony

Great room really nice overall good hotel Only negative went down for breakfast and cooked was not very hot. On last day after I had my food wither said to someone else would you like omelette or porridge. I would have chosen this. Otherwise very good will be back. handy for restaurants

Business

10/10

Exceptional

03 Dec 2025

Megan

Lovely staff, nice room and great location. Easy paid parking and a nice breakfast.

Leisure

8/10

Excellent

01 Dec 2025

HEIDI

Staff couldn't be more helpful. Room was perfect. Hotel in ideallic situ for our city break.

Partner

10/10

Exceptional

30 Nov 2025

Kristopher

Service was impeccable. The shower facilities were excellent too - overall a lovely stay.

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Edna

Friendly staff, nice hotel. Have stayed before and will go again

Leisure Partner

8/10

Excellent

24 Nov 2025

Peter

Nice hotel in central Durham

Partner

8/10

Excellent

23 Nov 2025

Stephen

Clean, Friendly service and food was good.
Would recommend.

6/10

Pleasant

23 Nov 2025

Susan

Room and staff in the hotel were excellent, very friendly and approachable. The reason I have not given 5 stars was our experience at the restaurant, we waited for over an hour just for our starters, actually left before main arrived as we had been sitting in the restaurant for over 90 minutes which was not acceptable. We did speak to the catering manager and reception. We were told that there was a big group upstairs for an event, however this should have been accounted for and not affect regular diners in the restaurant. To end on a positive, we would come back to this hotel because location was perfect, amenities good and attitude of staff was really good and very welcoming.

Leisure Partner

10/10

Exceptional

23 Nov 2025

Chris

Rooms comfortable and clean, staff on reception, bar and restaurant were fantastic. Hotels in a great location, car parking can be a bit of a challenge.

Partner

8/10

Excellent

21 Nov 2025

Hazel

Have stayed here a few times as both our boys are at Durham Uni. Lovely but expensive (for us) hotel, usually use Tesco vouchers to keep cost down. Stayed one night during Lumiere. Disappointed that only one bath towel in bathroom (two of us staying), shower gel bottle was empty, and husband waited ages and had to ask twice for his omelette at breakfast. All other stays have been fine.

Friends_and_family Family

10/10

Exceptional

17 Nov 2025

Mariam

all good

10/10

Exceptional

15 Nov 2025

Joyce

Lovely room overlooking the river. Very friendly welcome at reception. All staff in housekeeping and the hotel bar were exceptionally helpful and efficient.

8/10

Excellent

15 Nov 2025

Simon

Breakfast was average

Business Self

8/10

Excellent

14 Nov 2025

Rod

Excellent room with a river view. My wife thought the duvet was too thin - summer quilt in November?

Breakfast was OK, plenty of choice.

Partner

10/10

Exceptional

14 Nov 2025

Michael

the hotel is in a very good place near the city centre, staff excellent

Leisure Family

6/10

Pleasant

12 Nov 2025

Anthony

The Car Parking arrangement (new since my last visit) is a complete pain! Downloading App and too much hassle, to be then faced with a check in queue of six people with ONLY ONE PERSON on reception is poor resource planning for peak check in time! (5.30/5.45pm)

Business Self