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Park Head Hotel & Restaurant

Durham · United Kingdom

13 Park View Terrace New CoundonView location

9.2/10Excellent220 Reviews
Cleanliness9.4/109.4
Service9.4/109.4
Comfort9.0/109.0
Condition9.2/109.2
Amenities8.8/108.8
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Park Head Hotel & Restaurant

Located in Bishop Auckland, Park Head Hotel & Restaurant is within a 5-minute drive of Windlestone Hall Country Park and Woodhouse Close Leisure Complex. This hotel is 9.3 mi (15 km) from Durham University and 10.1 mi (16.3 km) from Durham Cathedral.

Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional features at this hotel include concierge services and a banquet hall. Featured amenities include a business center, dry cleaning/laundry services, and luggage storage.

Free self parking is available onsite. Satisfy your appetite for dinner at Bishops Grill, a restaurant which specializes in British cuisine, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge.

Continental breakfasts are available daily from 7:30 AM to 10:00 AM for a fee. Stay in one of 32 guestrooms featuring flat-screen televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

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Conveniences include safes and desks, and housekeeping is provided daily.

Located in Bishop Auckland, Park Head Hotel is in a rural location, a 3-minute drive from Auckland Castle and 10 minutes from Durham University. This hotel is 8.7 mi (14 km) from Raby Castle and 10.3 mi (16.5 km) from Durham Castle.

Make yourself at home in one of the 38 guestrooms. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include desks and portable fans, and housekeeping is provided daily.

Featured amenities include a 24-hour front desk, luggage storage, and a water dispenser. Planning an event in Bishop Auckland? This hotel has 538 square feet (50 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 11:00 PM
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No elevators Noise-free rooms not guaranteed Professional property host/manager Pets allowed Only dogs and cats are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions Pets cannot be left unattended

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A damage deposit of GBP 250 will be collected before check-in.

    We have included all charges provided to us by the property.

  • You need to know
    • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
  • Special Instructions
    If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Noise-free guestrooms cannot be guaranteed
    • Safety features at this property include a fire extinguisher
  • Minimal age
    18
  • Optional fees
    • Fee for full breakfast: approximately GBP 12.50 for adults and GBP 7.50 for children
    • Pet fee: GBP 30 per pet, per stay
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Bishop Auckland Golf Club 1.3 km / 0.8 mi
Mining Art Gallery 2.2 km / 1.4 mi
Newgate Shopping Centre 2.3 km / 1.4 mi
No.42 2.3 km / 1.4 mi
Spanish Gallery 2.3 km / 1.4 mi
Auckland Castle 2.4 km / 1.5 mi
Windlestone Hall Country Park 2.9 km / 1.8 mi
Deer Park 3.1 km / 1.9 mi
Woodhouse Close Leisure Complex 3.3 km / 2 mi
Binchester Roman Fort 3.5 km / 2.2 mi
Heritage Park Stadium 4.7 km / 2.9 mi
Sweet Greetings 4.8 km / 3 mi
Shildon Sunnydale Leisure Centre 4.9 km / 3 mi
Whitworth Hall Country Park 5.1 km / 3.2 mi
Spennymoor Leisure Centre 5.2 km / 3.2 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • hotel
  • Wi-fi
  • Laundry service
  • Hotel safe
  • Garden
  • Terrace
  • Concierge
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Bar
  • Restaurant
Show 3 more facilities & services
  • Banquet hall
  • Meeting room
  • Business centre
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

No room details available for this hotel.

Guest reviews

What other guests saying about Park Head Hotel & Restaurant

9.2
Excellent
220 Reviews
Cleanliness
9.4 /10
Service
9.4 /10
Comfort
9.0 /10
Condition
9.2 /10
Amenities
8.8 /10
75 reviews shown
4/10
Poor
27 Jul 2026
Francoise
No advance warning from reception or in the room guide that there is no dinner service on Sunday nights. Without a car (my case) a very real problem and only after serious complaint from myself (80) and friend (91) were cheese sandwiches made (and charged).
Rooms on the road are appallingly noisy due to heavy traffic if one needs to sleep with an open window.
The fire alarm went off at 5.00 am requiring evacuation due to \"a moth\" and it is not the first time this has happened recently. No emergency vehicle arrived. No one came to apologise at breakfast the next day.
8/10
Excellent
27 Jul 2026
Margaret
Main area of hotel was lovely and appreciated the bar being open late after returning from the Kynren. For the price our room off the courtyard was basic but functional. Plastic, disposible cups in bathroom. No dressing table mirror near a socket for us ladies, cheap furniture and roller blinds. We didn’t eat there so can't comment.
10/10
Exceptional
08 Jul 2026
Martin
What an amazing place to stay and in beautiful surroundings. The rooms were very large, clean, well furnished and had everything you needed to relax including coffee and tea making facilities. All the staff were very welcoming and couldn't do enough to help. Lovely bar, great food for dinner and breakfast. Can't rate this place enough and wouldn't hesitate to stay there again. Thank you to everyone involved at Park Head Hotel.
Partner
10/10
Exceptional
03 Jul 2026
Philip
Travelled for Buisness, great little hotel.
Would definitely use again.
Self
8/10
Excellent
28 Jun 2026
Jocelyn
On the plus, the staff were very friendly and helpful. The hotel was very clean and well maintained and nicely furnished. The double bedroom with sofa bed I booked turned out to be a 2 double bedroom suite with a lounge with double sofa bed which was a wonderful surprise for myself and my 2 children and superb value. All the rooms had tvs and the bedrooms both had good tea / coffee facilities. The breakfast was also excellent - self service buffet with croissants, juice, cereals and good choice of hot freshly cooked breakfast.
On the negative, as stated on website, the rooms are not air conditioned. We stayed during the heatwave. It was very hot. The receptionist was very helpful and gave me a powerful fan so I managed to get a good nights sleep. Our suite was in the main block next to the road. The hotel itself was very quiet. My bedroom was at the back overlooking the car park and reasonably quiet, the fan blocked out any noise. However, my children slept in the front bedroom & lounge/sofa bed next to the road. It was incredibly noisy all night. Tiredness and ear plugs helped. There is another accommodation block behind the car park so request that for a quieter stay. We were visiting the university so all the hotels were fully booked.
Overall, for the spacious suite, cleanliness, helpful staff and breakfast, we thought this hotel should be 4 star not 3 star. But ask for a room away from the road otherwise it’s very noisy.
Family_with_children
10/10
Exceptional
27 Jun 2026
Amanda
Only spent one night but a good stay. Staff very nice. Even participated in a pub quiz night. Loved the fact that a bar and restaurant on site. Plenty of parking.
Friends
10/10
Exceptional
26 Jun 2026
Ben
Everything great, nice room, bar, restaurant, staff etc
Business
10/10
Exceptional
22 Jun 2026
Peter H
Breakfast good nice staff
10/10
Exceptional
12 Jun 2026
David
Good location and room was comfortable. Nice pillows, decent tv and good shower. Did the essentials well. I would stay again.
Self
10/10
Exceptional
12 Jun 2026
Tom
Lovely place and room, one thing was the blinds didn’t stop the sun at sunrise
Self
8/10
Excellent
10 Jun 2026
Andrew
Overall, my stay was a pleasant and straightforward experience - the room was comfortable, everything was in order, and the check-in process was smooth. However, I was quite disappointed to be disturbed by housekeeping early in the morning. As this was a one-night stay and it was well before check-out time, the visit was entirely unnecessary and caught me (and the family) off guard. Being woken up unexpectedly is frustrating at the best of times, and the manner in which staff knocked, and used their key to open the door, was abrupt and rather rude.

I'd kindly ask that housekeeping schedules take into account the length of a guest's stay - a single-night booking really doesn't require a morning visit, particularly so early. I hope this feedback is useful, as it's the only thing that put a dampener on what was otherwise a very agreeable stay.
Friends_and_family Family
10/10
Exceptional
05 Jun 2026
Victoria
Great little pit stop. Lovely, helpful staff. Clean and comfortable and lovely breakfast.
Thank you
Self
6/10
Pleasant
04 Jun 2026
Julie
I stayed in room 1 during this stay. The room was lovely and large and clean and the coffee machine was a bonus. My only complaint was the noise. There was a lot of road noise plus the extractors/fans on the roof which meant I had to keep the windows closed to reduce the noise which meant the room was very warm. The cooked breakfast was also not up to their usual standard either which was a little disappointing as it's usually very good. I would stay again but not in this room. The staff were great as usual which they are on every visit.
Self
6/10
Pleasant
31 May 2026
Annika
Spacious family room, however very hot and no A/C. Some window would open, others the hinge was faulty so did not stay open.

Cleanliness ok.
Family_with_children
10/10
Exceptional
27 May 2026
Julie
Check in was great. My daughter loved the colouring books. 😀 The family room was nice and spacious and clean. My daughter found the sofa bed to be a bit on the hard side but was fine once we padded it out with cushions. We enjoyed a lovely breakfast where there was plenty of choice. We will definitely be back.
Friends_and_family Family
8/10
Excellent
18 May 2026
Robert
Really nice place to stay, I'd come back for a short stay again. The full English breakfast was good, my friend thought that his pancakes were under done, the scrambled eggs were out of a packet & watery. The bar was well stocked with a reasonable selection of beers. The only downside was that they don't serve food after 1600 on a Sunday.
Friends
8/10
Excellent
12 May 2026
Deborah
Great family room with so much space for us all, met at reception in the evening by lovely helpful staff. The bar area was lovely, breakfast with plenty of choice and a nice garden and park area for us in the morning before our travel
Friends_and_family Family
10/10
Exceptional
12 May 2026
Fred
We had a lovely 2 day break at the Park Head Hotel. Everyone was so welcoming and friendly. Breakfast and dinner were delicious and top quality. Our dog, Tilly was well looked after too.
Barnard castle and the surrounding area are beautiful with some great walks along the river.
Partner
8/10
Excellent
09 May 2026
Jane
Tasty full English breakfast
Self
10/10
Exceptional
08 May 2026
Raymond
The hotel in situated in a lovely location and we found it to be very quite we suited us nicely. We had breakfast and evening meal and we could not fault it. We normally stay in the travel lodge when we go up to Bishop Auckland but we will use the Park Head in future.
Partner
8/10
Excellent
26 Apr 2026
Julie
Easy check in, friendly staff and nice modern room. Would definitely recommend.
Self
4/10
Poor
21 Apr 2026
Jack
The room was clean enough but the shower room had streaks down the paint and signs of mildew. There was some discarded cigarettes by our bedroom door that a previous occupant must have left but housekeeping never removed them before or during our stay.

Food in the restaurant was decent but the service was slow and we had to ask several times over for jugs of water to be brought to our table, too.

Considering the hotel was completely refurbished just a couple of years ago, it was a disappointment. We won't be revisiting, sadly.
Family
8/10
Excellent
20 Apr 2026
Julie
The Park Head is great and I stay here often. The shower was a little smelly on this visit. I wish the rooms had a fridge and either bottled water or maybe a glass so you drink water from the tap.
Self
10/10
Exceptional
05 Apr 2026
M R
All exceptional,they should have another star.
M
Self
8/10
Excellent
27 Mar 2026
Stewart
Good choice of destination,will stay again
10/10
Exceptional
27 Mar 2026
Anita
An excellent hotel! We stayed for 2 nights and could not fault anything, The rooms are spacious equipped with all you need for a comfortable stay. The cleanliness of all areas was very good. All the staff were pleasant, helpful and welcoming. Highly recommended
Partner
10/10
Exceptional
04 Mar 2026
Yong
Lovely one night stay. Enjoyed my delicious dinner as well!
Self
10/10
Exceptional
25 Feb 2026
George
Room was very clean and very bright, staff were very pleasant and helpful. Our first time staying here but it will not be the last. Definitely 5 star from us.
Friends_and_family Family
10/10
Exceptional
06 Feb 2026
Fergus
Clean room with good shower
8/10
Excellent
06 Feb 2026
Mark
Excellent room,very clean. Staff very helpful. Slight problem with some noisy guests late at night but hotel staff dealt with it as soon as it was brought to their attention.
Partner
8/10
Excellent
30 Jan 2026
Russell
Room was good. Mattrass was a bit hard for my liking, but clean. Shower was great. Bathroom spotless. Food great. Staff great. The only downfall was some wally who was talking to his female friend until after 3am.
Both were loud and the doors opened and banged for hours. When in the room, i could hear them through the walls


Business
10/10
Exceptional
18 Jan 2026
David
Usual high standards of customer service. Lovely rooms and facilities, looking forward to our next visit.
Partner
10/10
Exceptional
06 Jan 2026
lawrence
Clean, warm and comfortable
Business
10/10
Exceptional
29 Dec 2025
Chantal
Very warm welcome, I was travelling with my dog, nothing was too much trouble. Rooms exceptionally clean, towels super soft. Lovely size room. Very comfortable . Went into Bar for coffee, very friendly also 7 of us had Sunday lunch, everything was very nice. Will definitely stay again.
Leisure Pet
10/10
Exceptional
28 Dec 2025
Dean
Rooms where clean hospitality was great and very helpful
Friends_and_family Family
10/10
Exceptional
12 Dec 2025
Owen
We were greeted to find that we had been upgraded to a two-bed suite at no extra cost.
This was due to the fact that we had our granddaughter with us and there was availability.
It was immaculate, the food was great, the bar area was comfortable.
The staff couldn't do enough for us.
Well recommended !
Friends_and_family Family
10/10
Exceptional
07 Dec 2025
Chris
Fantastic staff. Super helpful and efficient. Highly recommended.
Partner
10/10
Exceptional
06 Dec 2025
Paul
The hotel was faultless, felt so relaxing place.
Hotel was such an amazing place, high standards.
Restaurant and bar was great,
Staff so helpfull, service was second to none.
Lovedmy stay there
Friends_and_family Family
8/10
Excellent
02 Dec 2025
Clive
Ok
Partner
10/10
Exceptional
22 Nov 2025
Catherine
Fabulous, hospitable staff, great food, comfortable rooms
Friends_and_family Friends
8/10
Excellent
19 Nov 2025
Dean
Breakfast menu had good choices to choose from. Selection of cereals, yogurts and fresh juices.
Business
10/10
Exceptional
17 Nov 2025
Brian
Only had breakfast but it was excellent. Service was professional and friendly
Partner
10/10
Exceptional
17 Nov 2025
Dave
Staff
Leisure
6/10
Pleasant
02 Nov 2025
Stephen
Nice warm spacious room, staff very good. Slight problem with the shower but got it sorted and the Internet was patchy. Nice breakfast in the morning before leaving .....
Leisure Partner
6/10
Pleasant
30 Oct 2025
Darren
Room was very hot. Too hot.

Tried to open the window and there was a huge ventilation system the other side of the window.

Disappointing. But OK.
Leisure Family
10/10
Exceptional
26 Oct 2025
Paul

Park head Hotel

Plenty of choice 👌
Friends_and_family Family
6/10
Pleasant
22 Oct 2025
Richard
Didn’t order breakfast
Leisure Partner
8/10
Excellent
14 Oct 2025
E R
The breakfast was very good with good selection of dishes.
Service was excellent.
The room was very comfortable, water was hot at all times of the day and the heating system worked very well.
Cleaning could be a bit better, quite a few cobwebs found.
Partner
10/10
Exceptional
08 Oct 2025
Gary
Great friendly welcome from all the staff, Room was clean with excellent facilities, The Oak Room serves very nice food and has a good selection of drinks and the prices are very reasonable, again the service was attentive and friendly,
I have no hesitation booking a stay here again, and look forward to coming back
Business
10/10
Exceptional
06 Oct 2025
John
Great staff good location and lovely rooms and nice food, what more could you ask for!
Friends_and_family Friends
10/10
Exceptional
05 Oct 2025
Vaishali
Nice room had all amenities apart from an iron and there wasn’t a phone to call reception. Wasn’t a major issue as everything else was perfect. The car park is quite big and free. We checked in late and out early so did not try meals. Overall excellent value for money.
Leisure Partner
10/10
Exceptional
29 Sep 2025
rohit
Room was spotless however amenities could be better such as clothes iron and body lotion
Friends_and_family Family
6/10
Pleasant
29 Sep 2025
Sally
Room was clean and quiet. Staff were friendly. Small thing but blinds at the windows were not adequate enough to keep the light out from the car park.
Breakfast - plus side they did have gluten free bread but every thing else was of low quality.

Leisure Family
4/10
Poor
14 Sep 2025
Richard

Good location but over priced for the quality

Just found the attitude lack lustre and not over welcoming.
Business
10/10
Exceptional
07 Sep 2025
Caroline
Close to Kynren and Aukland Palace
Leisure Friends
10/10
Exceptional
01 Sep 2025
Adrian

A thoroughly enjoyable short stay

The hotel was very easy to find and only a short distance from Bishop Auckland town centre, which we visited on the Saturday morning, using a local bus as the stop was just near the hotel.
We were warmly greeted on arrival, which was our experience throughout our stay. Excellent staff, very helpful and polite.
We stayed in a room just off from the the entrance near the court yard. The room was quite spacious with a very comfortable bed and excellent shower. We had dinner at the hotel on our first night and the food was well presented, hot and very tasty. A very comfortable restaurant and bar, though some separate seating in the bar area might not go amiss. Breakfasts were also excellent with good choices and well presented food.
The car park has ample space and a couple of charging points. All in all a great 2 night stay and would definitely recommend
There is plenty of car pa
Partner
10/10
Exceptional
31 Aug 2025
Claire
A great weekend. The hotel was clean, staff friendly and helpful. Just what we needed for the kyren weekend.
Leisure Family
10/10
Exceptional
31 Aug 2025
julia

Comfortable and enjoyable overnight stay

A very comfortable stay with friendly staff and a very good breakfast
Partner
10/10
Exceptional
29 Aug 2025
Jackie
Nice spacious room with everything you need and exceptionally clean. A very good price too. I just needed a one night stay while visiting my daughter so it was perfect
10/10
Exceptional
23 Aug 2025
Stephen
Stayed with 2 young children and the place was quiet and in a very convenient spot. The breakfast was good with a good continental selection and cereal for the kids, cooked options were great too. Will be staying again when we stay in the area!
10/10
Exceptional
23 Aug 2025
Verified traveler
Park Head was an unexpected delight. Rooms were well appointed, bright, modern with good quality bedding and comfortable mattresses. Attention to detail and cleanliness were high. Breakfast was well organised and service professional. Definitely recommend.
Friends_and_family Family
8/10
Excellent
17 Aug 2025
Maureen
Slept well despite the mattress and pillows being very firm.
Thought the full English breakfast was overpriced for what you got (1 sausage, 2 rashers of bacon, half a tomato, half a mushroom, 1 hash brown, 1 small slice of black pudding and 1 egg). Also the plates were cold.
Leisure Partner
8/10
Excellent
15 Aug 2025
Sean
Really clean and friendly staff, pleasant stay for 2 nights
8/10
Excellent
11 Aug 2025
Verified traveler

Great hotel

Overall really happy with our experience staying here.

The staff were all very friendly and accommodating, the rooms were spacious and clean and the showers were nice. Dinner was delicious too.

The only thing that was a let-down was the breakfast, which was disorganised and overpriced.

The juices on offer were strangely tasteless, there weren't any pastries despite being advertised, and we were brought, more than once, a regular full English breakfast instead of the vegan version.

This didn't outweigh the positives of the experience, but I would avoid the breakfast if I stayed again
Friends_and_family Friends
10/10
Exceptional
29 Jul 2025
Mark
The property was excellent and will definitely be staying again
Leisure Family
8/10
Excellent
27 Jul 2025
MR A G

Bishop Auckland accommodation

Convenient accomodation for staying near Bishop Auckland
Friends_and_family Family
8/10
Excellent
20 Jul 2025
Lynn

Bishop Auckland - Kynren

Lovely small hotel, very convenient for exploring the area and for going to Kynren.
Self
10/10
Exceptional
07 Jul 2025
Leon

Great value trip

My first visit to this hotel. Very impressed friendly staff and excellent facilities.

Only minor issue, the windows only have blinds, these do not effectively block out the light so awake quite early.

On the whole excellent.
Self
6/10
Pleasant
05 Jul 2025
Sharon

Very disappointed !

I recently stayed overnight here with my sister . If only the hotel had responded to my emails instead of ignoring me ! The Saturday night was really good and we had a lovely meal served by a very nice young girl ! But on Sunday morning when we got up there was not a drop of water in our room ! We were told you’ll have to come over to main building for toilet ! So no toilet no shower no cup of tea etc . No point hanging around so came over for breakfast expecting to be served a freshly good breakfast with lots of choices - not so ! It was a chaos busy service not very well organised things kept running out and the only bread was white cheap bread ( which kept running out ! ) So not what we had paid for and not we were expecting ! Receptionist said they would be in touch with people ! Not a word ! I wrote an email which said they would respond within 48 hours ! Not a word so I wrote another one saying how disappointed I was and upset to be ignored and that after the third time of being asked I was going to post a review . All I heard was it is not our fault water went off and breakfast had to be changed because they were full ! Not good enough I’m afraid and not the way to run a business by ignoring issues .
Friends_and_family Family
10/10
Exceptional
26 Jun 2025
Naomi
.
8/10
Excellent
15 Jun 2025
David
I enjoyed my overnight stay at The Park Head Hotel.
The room with ensuite i stayed in was immaculate & well presented also.
This room had recently been refurbished as it was all new, the en suite was modern & finished to a very high standard.
I slept well at The Park Head Hotel & i was able to relax.
I would certainly recommend The Park Head Hotel to all & sundry afterall.
Leisure Self
10/10
Exceptional
13 Jun 2025
Alan
Sasha and amber are stunning little superstars
10/10
Exceptional
06 Jun 2025
Alan
Rooms were the best ive stayed in in the area. Staff were helpful and friendly, especially Sasha.
Business
10/10
Exceptional
26 May 2025
Phill
Very nice clean and modern room, very nice hotel. Sound proofing very good.
Excellent breakfast, nice staff
Only issue was rom was warm and couldn't open the window due to the traffic outside.
Leisure Self
10/10
Exceptional
12 May 2025
Paul

Relaxing

Really relaxing time here - would visit again
Partner

Location & surroundings

Park Head Hotel & Restaurant
13 Park View Terrace New Coundon, Bishop Auckland, United Kingdom

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Park Head Hotel & Restaurant

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