Name: Bannatyne Durham
Address: Eden Terrace, Durham, DH1 2HJ, GB

8/10

Excellent

29 Jul 2026

Michael

The staff where amazing… the bed, however this was so soft and uneven, with a massive gap I kept falling down in the middle. The pillows where thin and soft too.

I booked for two nights of rest but didn’t sleep well at all.

10/10

Exceptional

11 Jul 2026

Robert

Excellent hotel on the edge of Durham with a Bannatyne Health & Fitness club next door & a retail park & bus stop just down the road. Also near the A1M.

Self

10/10

Exceptional

09 Jul 2026

Lou

Great hotel, staff on reception very friendly and helpful

Self

10/10

Exceptional

06 Jul 2026

Damian

Wery nice …………………………………..

6/10

Pleasant

27 Jun 2026

Paul

Cons:
My room was a good size and adequate. The shower had someone else's hair in it, it was long black hair, I have short grey hair.
The buildup of dust around the bottom of the wardrobe was very noticeable and just needed a good clean.
Out of the control of the hotel, but people arguing on the footpath under my window at 10.30pm as a pain.
I'd say the general appearance of the stairs and corridors leading to the rooms was tired.
My sons room was smaller and looking a little tired. The security lock has been ripped away from the door and his door key didn't work and was replaced at reception but even then we had to stand for a while until we got exactly the correct angle and distance for the lock to work.
Maybe I expect too much for £100 per night ?

Pros:
The young lady on reception is a credit to the company, didn't get her name but very welcoming on arrival and happy to have a chat.

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

clare

Really friendly and helpful staff. Room was clean and comfortable.

Friends_and_family Family

6/10

Pleasant

25 Jun 2026

Chris

It was convenient for business. Good pub down the road showing sport

Business

10/10

Exceptional

17 Jun 2026

Mark

Room was clean and fresh, shower was superb, ours was a twin room, the beds were comfortable, staff were friendly and helpful and breakfast at the health club was very good, overall our stay was great.

Friends

8/10

Excellent

17 Jun 2026

Noel

Simple proposition - bedroom no breakfast though you can get a drink from reception and breakfast in the cafe at the gym across the car park. Simply fabulous and friendly people on reception - a return to Durham Uni after many years and I’d forgotten how friendly locals are and especially the Ballantyne staff - a tribe of warm and helpful people and a clean room - who needs much else

Self

8/10

Excellent

17 Jun 2026

Jo

Room was lovely and clean on the whole. Having dinner over in the gym café was not really a nice experience, although food was OK.

Didn't bother with breakfast because I didn't want to sit in gym café.

Although room was good I wouldn't stay again in this hotel.

Self

4/10

Poor

11 Jun 2026

Helen

Very dated hotel room. Flush on toilet was broken. Whole place feels unloved and more like a hostel than a hotel.

Friends_and_family Family

4/10

Poor

03 Jun 2026

Dan

Hotel staff were exceptionally helpful and friendly but having stayed in bannatyne hotels previously, this one is extremely disappointing. No breakfast was included nor was the gym so all additional extras and to be told if I booked direct the gym would have been included is very unhelpful. The one morning I went over to the health club for breakfast I was greeted by a very unhappy woman behind the till in the cafe who complained she had too much going on by herself. This might have had something to do with 5 members of staff stood at reception talking! Definitely won’t be staying here again, utterly ridiculous!

10/10

Exceptional

27 May 2026

Valerie

Recommended :) Clean, as described

Self

8/10

Excellent

24 May 2026

Lisa

Staff n room

10/10

Exceptional

23 May 2026

Callum

We've stayed at this hotel in the past, always a great experience. This time round it was that much better because of the staff. The lady working on reception when we checked in, was friendly and efficient. Accommodating to our request on check in for a fan, and for a later check out. It was hugely appreciated. Will definitely be back!

Partner

6/10

Pleasant

21 May 2026

Andy

Stayed here expecting high end, unfortunately I felt disappointed.
Hotel seemed somewhat dated and in need of an uplift. The Bannatyne club was completely separate from the hotel and was the other side of the carpark. If booked directly with hotel I think the club is complementary, unfortunately if not it incurs a £15 supplement per day.
Hotel only offers a small selection of bottled drinks, crisps and chocolate. All other food is in the separate club building.
Staff were un-engaging and checking took longer than it should have.
Double bed was 2 single beds pushed together and could feel the join, toilet flush wasn’t the best and the room/toilet looked a little tired. Could hear the road noise but not too bad with window closed.

10/10

Exceptional

16 May 2026

Beverley

We stayed one night. The hotel was very clean. The staff were very helpful. Only a short ride by taxi or bus into the town centre. Would stay here again.

Partner

10/10

Exceptional

12 May 2026

Anthony

Lovely staff, thank you gfo

8/10

Excellent

04 May 2026

Karen

Didn’t use the spa for anything other than breakfast but the service and food were good

Partner

4/10

Poor

26 Apr 2026

Benjamin

Very noisy, not a great ideas to put me on a. Corridor which had a hen party. Woken up constantly. People unreasonably loud in corridor. Check in was unfriendly but check out lady was lovely.

Would definitely not stay again

2/10

Poor

25 Apr 2026

Joseph

Very noisy room. Someone was trying to get into our room at 3am. Not impressed

Friends_and_family Family

8/10

Excellent

20 Apr 2026

Emma

Lovely room - spacious and very comfortable.
No hot water unfortunately for the shower.
Good location for public transport into Durham (bus) and close to shopping.

Partner

8/10

Excellent

11 Apr 2026

Joanna

Staff are all friendly and helpful, having free parking, not far from the city centre, was incredibly helpful

Friends_and_family Family

10/10

Exceptional

28 Mar 2026

Cecilia

The staff were delightful, and thecrooms extremely spacious and comfortable. Recommended for a decently priced stay a few minutes' car away from Durham.

Business

6/10

Pleasant

27 Mar 2026

Sophie

Really noisy room- Chinese water torture dripping sound and everything creaked.
Apart from that generally clean and ok for a single overnight. There are extra charges for the gym/pool.

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

S

all good

2/10

Poor

02 Mar 2026

Jason

You cant use the spa facilities as a guest of the hotel!

10/10

Exceptional

01 Mar 2026

Alex

Nice hotel. Clean room and a comfy bed with a spar just opposite. Rooms recently refurbed

4/10

Poor

01 Mar 2026

Sean

This hotel is on par with a travel lodge.

Partner

2/10

Poor

28 Feb 2026

Guy

Room tired & advertised as having a pool which, was significant additional cost in the small print

10/10

Exceptional

28 Feb 2026

Lucy

Lovely as always thank you. I love staying here.

Partner

6/10

Pleasant

22 Feb 2026

Wai Lan

Overall experience ok, staff friendly but only one staff at the morning breakfast and have to wait for 20 mins just to order.
Room was basic for Bannatyne standard. The standard double bed was very uncomfortable as it was combination of 2 beds joined together leaving the gap in the middle. Shower was flooded and toilet flush buttons not working properly. A bit dissappointed.

Partner

10/10

Exceptional

20 Feb 2026

Jon

Good stay

10/10

Exceptional

15 Feb 2026

Kerri

Room clean and comfortable. Staff very friendly and helpful.

Friends_and_family Family

10/10

Exceptional

14 Feb 2026

Jason

Budget hotel, clean enough and the staff were really nice people. Very helpful. About a £10 Uber ride from the train station.

Friends_and_family Friends

6/10

Pleasant

09 Feb 2026

Natalie

Staff are fantastic
The room was new, clean etc but poorly designed. No reading lamp. The lighting in the bedroom is awful. Whoever designed the room needs to go back to school! I couldn’t make the room cosy. It was all or nothing for lighting. I couldn’t read my book in bed.

Business

6/10

Pleasant

05 Feb 2026

Mark

Deluxe room it was not
Small and tired

Business

10/10

Exceptional

03 Feb 2026

Tracey

Nice, clean hotel

Business

10/10

Exceptional

01 Feb 2026

Lucy

Thanks for the special room. It was lovely.

Partner

10/10

Exceptional

14 Jan 2026

Michael

really clean room and helpful staff

Business Self

10/10

Exceptional

11 Jan 2026

Lucy

Love it here thank you

Partner

10/10

Exceptional

25 Dec 2025

carole

No breakfast offered

Friends_and_family Family

6/10

Pleasant

05 Dec 2025

Iain

Fine, if a bit \"Partridge\"

8/10

Excellent

02 Nov 2025

John Terence

The food service in the Spa cafe and bar was poor. The staff seemed to be unfamiliar with areas of the job, attendance to potential customers poor at times, i.e, serving staff not behind the counter but in the kitchen area no means of calling them, e.g. a bell, ordered food detail wrong more than once, long waiting time for drinks and food. Observed servive staff handling unwrapped baked goods items with bare hands, not using tongs. Overall cafe service was poor.

Leisure Partner

8/10

Excellent

01 Nov 2025

Steve

Room was clean and comfortable

Leisure

10/10

Exceptional

22 Oct 2025

Neil

Did not have breakfast we were up and away early
Bed was comfy, used a local pub for food at night 5 mins walk, The Sportsman.

Business

10/10

Exceptional

12 Oct 2025

Natalie

Comfortable clean friendly. The reception staff were delightful and so very helpful

Partner

6/10

Pleasant

02 Oct 2025

Martynas

Check-in was good, but the toilet was a bit of a problem. The flush buttons didn’t work; you needed both hands and pressed both buttons to flush. I had to take a shower before going to sleep, and the water drained so slowly that I had to switch it off to wait for it to drain, afraid it would overflow. Standing in water was unpleasant, but the worst part was that I went to the receptionist to complain, and she explained that the flushes would be gradually changed throughout the hotel (I won’t comment on that). She also said someone would look into the water issue. After a long day at work, I returned and asked a new receptionist if the problem had been fixed. She didn’t know anything; no one had mentioned it before, and nothing was written in the book. She said she would speak with the manager tomorrow. (I was there for three nights, and no one came to fix or talk to me. I can’t understand how a hotel like this, without breakfast (I know I had to go to the spa), can have three stars. Unfortunately, it was the worst stay of the year for me.)

Business

8/10

Excellent

02 Oct 2025

Steve

Pleasant spacious room with comfortable bed. Dated decor. Restaurant is across the car park in the health club not in the hotel itself.

Business

6/10

Pleasant

29 Sep 2025

Suzanne

The spa is in a different building and closes at 8pm at the weekend. Breakfast took 40 minutes from the spa restaurant, allow plenty of time. Fire alarm went off at 1.15am, no reason given when checked out. Rooms are clean with usual tea/coffee facilities. Large walk in shower. 7-8minute drive away from Durham City Centre.

Leisure Family

10/10

Exceptional

26 Sep 2025

anil

Polite staff and clean room.

Leisure Family

10/10

Exceptional

24 Sep 2025

richard

Very clean hotel with helpful staff

10/10

Exceptional

24 Sep 2025

Steve

Good hotel for uni visit

All as described/expected

Friends_and_family Family

8/10

Excellent

10 Sep 2025

Joyce

The bed and pillows were extremely comfortable. Nice big room which was well furnished with everything you need.

Leisure Partner

6/10

Pleasant

08 Sep 2025

Caroline

Staff were very welcoming and also helpful over the phone.

Leisure Family

6/10

Pleasant

17 Aug 2025

Clare

Comfortable bed, decent size room but for the price it feels very tired , a bit worn as a hotel , tea and coffee provided but again for the price it is missing some finer details, better room decor, need biscuits with drinks . And maybe bottled water? , just a bit basic and defo not worth the price unfortunately.

4/10

Poor

16 Aug 2025

Neil

Vomit stains on the carpets. Hadn't been cleaned up properly.

Leisure Partner

6/10

Pleasant

07 Aug 2025

Paul

Tired & Soulless Hotel

The hotel was quite tired and soulless. All the amenities (even restaurant )were across the car park at the adjacent heath club. Hotels.com gave the impression that use of the health club facilities were free, but there was a £15 charge. The reception admitted that this was well hidden on the Hotels.com site.
The WiFi was non-existent. I could connect with the server, but it said that the server wasn’t connected to the internet. All in all, pretty below average.
Also, after asking for my invoice, I found out that I could have saved £15 by booking direct with the hotel rather than using Hotels.com

Business

6/10

Pleasant

05 Aug 2025

Verified traveler

Very clean room, overall the hotel needs a refresh

Very clean room, very professional staff, good price. The paintwork throughout the hotel needs to be refreshed, and possibly the carpets. There was also a sporadic smell of drains from the bathroom

Business

6/10

Pleasant

04 Aug 2025

Mark

The property was easily accessible and conveniently located for the purpose of the trip. The staff were very helpful and friendly. The only issue I encountered was the bin men came to collect the industrial bins at 04.00 am. This was very noisy and woke me up. I spoke to management regarding the matter who did email the procurement team however I was told this could not be changed and they had no control over what time the bin men came. I find this poor control of contractors where the main purpose of the hotel is to provide a peaceful nights sleep.

Business Self

4/10

Poor

03 Aug 2025

Alane Vicki

Hotel sited in a retail park.
Premium room at back very dark & cold, grey walls, no colour, curtains permanently closed, very depressing. Bathroom excessively hot, no thermostat on heated towel rail.
Food options poor, dining room in another building.
Poor value for money. Wouldn’t stay at a Bannatyne’s again.
Disappointing for my partner’s birthday weekend.

Leisure Partner

6/10

Pleasant

28 Jul 2025

scott

Pretty basic

6/10

Pleasant

24 Jul 2025

Susan

OK but noisy

Hotel was clean. Nice shower gel and shampoo.
Room was spacious. No air conditioning. With window open for air the room was noisy from the traffic until around midnight! Not ideal. Our room 39 had a very musty smell in bathroom. Imagine had had water issues in past.

Partner

6/10

Pleasant

22 Jul 2025

Martin

Happy enough

Very pleasant stay. Good location for Durham. Reasonably priced with the option of leisure facilities.

Friends_and_family Friends

6/10

Pleasant

17 Jul 2025

TIMOTHY

Not really what I’d call a spa hotel. All the facilities are on the far side of a large carpark. You can’t even pay just to use the swimming pool, you have to pay the full spa fee. The staff are friendly enough but the building and rooms are pretty charmless.

Leisure Family

6/10

Pleasant

14 Jul 2025

Andrew

A few issues

No sign showing where reception is. Smell of drains in room. Toilet flush not very effective. Untidy wires hanging from tv.

Partner

8/10

Excellent

12 Jul 2025

Kerry

Nice stay

Pleasant one night stay in the area seeing friends. Hotel nice clean and comfortable bed

Partner

6/10

Pleasant

12 Jul 2025

Andrew

A bit worn out and expensive

The hotel is a touch worn down. I booked mainly to use the Gym. If you book through a 3rd party there is a charge of £15 per session to use the gym. A small charge would be acceptable but that’s ridiculous.

Business

8/10

Excellent

23 Jun 2025

Mary

Clean and comfortable

Room and everything in it was clean. There was a smell of stale smoke in the room when we arrived. We mentioned it at reception on our way out and receptionist said she'd get some airfreshioner. Smell wasn't so noticeable when we came back in later. Bed was comfortable

Partner

8/10

Excellent

20 Jun 2025

Anthony

Not too far from the city centre. Friendly staff, decent room, clean, absolutely fine for a budget hotel.

Business Family

8/10

Excellent

19 Jun 2025

Jennifer

Nice, clean room with everything that we needed

Business Partner

6/10

Pleasant

12 Jun 2025

Ian James

Hotel presentation did not live up to expectations comparing website vs reality, no mention of charges for the gym, until you receive the confirmation email

Self

8/10

Excellent

08 Jun 2025

Tom

Good hotel,just very disappointed in terms of having to pay an additional £15 to use the gym facilities as when I booked it I always use the gym included filter for my bookings,not sure who’s at fault here the hotel or hotels.com,the hotel told me it was because I didn’t book directly with them ☹️☹️☹️

Business

8/10

Excellent

24 May 2025

Philip

Receptionist very friendly and helpful. Local buses regular and easy to use. Powerful shower.

Leisure Partner

10/10

Exceptional

24 May 2025

Bev

A great experience

Great positive experience. The room was every thing I needed and the staff were very helpful. It was great to have the spa next door which is why I came to this hotel

Business

10/10

Exceptional

24 May 2025

Virginia

A very comfortable, clean, and quiet room.Staff brilliant. Plenty of car parking. Our only suggestion would be to review the breakfast arrangements - for example - a buffet breakfast in the hotel rather than the current system at the adjacent spa.

Leisure Partner

4/10

Poor

22 May 2025

Verified traveler

Not worth the money

Uncomfortable bed, noisy room upstairs when they walked around my light shade was constantly rattling

Business

8/10

Excellent

19 May 2025

Anthony

Good basic stay

Simple overnight stay. Clean room. Breakfast is quite limited but fine. EV charging was excellent

Business

6/10

Pleasant

05 May 2025

Craig

Not as expected

A little run down, dated. Double bed was two singles pushed together and you could feel it. Windows only opened a couple of inches and it was a warm night, no ac or fan. Cars racing on streets outside so not quiet. Ok at a push but unlikely to return

Business

10/10

Exceptional

28 Apr 2025

Abigail

Staff was very friendly and helpful. The hotel was clean and in a quiet location.

Leisure Self

6/10

Pleasant

11 Apr 2025

Peter

Basic

Very standard accommodation. Food in other building.

Self

8/10

Excellent

09 Apr 2025

Mayra

Misleading to charge extra to use the pool

Not impressed. It is very misleading that they charge an extra fee per day to use the health club facilities, but the hotel picture is of the pool! They want you to book direct by all means.
I did not notice the surcharge coming up in the description as you have to scroll all the way down to see it. Room was OK, both shower and sink starting to clog.
Staff at the entrance was not friendly at all, she said they have nothing to do with the pictures Hotels.com choose to promote the hotel.
Not a full restaurant on-site, if you want to use the cafe you need to go to the health club which is a different building and they make you sign in to enter.
Will not be coming here again.
It is a pity as the Darlington branch is beautiful, staff is super friendly but this one misses the mark.

Business

8/10

Excellent

29 Mar 2025

Lesley

Staff were very friendly and helpful. Breakfast in the health club was decent. No frills but basics done well.

Leisure Family

8/10

Excellent

28 Mar 2025

David

A comfortable stay, clean, good size room , great for a one night stay.

Partner

6/10

Pleasant

11 Mar 2025

Gareth

The staff were excellent.
Really friendly and professional.

However, after booking, you find out the gym is an extra £15; per visit!

Had a filthy hand towel in my room. The tap came off the sink and the toilet didn’t really flush.

Mixed bag.

Business Self

6/10

Pleasant

26 Feb 2025

Kathy

Working Away

Receptionist very friendly and helpful, breakfast and snacks served in the leisure suite - separate building. The rooms were RED hot, too warm. I had very noisy guests above me, the hotel couldn’t change that. But it did sound like a heard of elephants were above me - all night. Shower rather than a bath, shower is a power shower and was good, Elemis body wash and hair wash in rooms
Hotel very central for North East and easy access to A1/major routes

Business

10/10

Exceptional

26 Feb 2025

Samantha

Staff were really friendly and helpful.

Business_and_leisure Family

6/10

Pleasant

20 Feb 2025

Nathan

Hotel was okay itself, the spa may as well be completely separate business. 1 mins walk from hotel. Lots of paperwork to do on computer if you want to utilise day pass of spa facilities at £15 a go. Facilities were okay. Breakfast and cafe wasn’t great in truth. Close by was a Dunelm cafe much better.

8/10

Excellent

10 Feb 2025

Abubaker

Excellent place to stay in

Business_and_leisure

8/10

Excellent

09 Feb 2025

Andrew

staff were very friendly and welcoming

Leisure

4/10

Poor

07 Feb 2025

Steve

Bathroom problems

Room was clean bed comfortable.
Bathroom was terrible.
Toilet wouldn't flush. Reported to reception immediately, told to push both buttons, this made it work, but obviously a known problem.
Sink tap hjad no handle and was very loose in the sink. Reported on feedback form. Reception came to room at 1030pm when we were already in bed.
We reported the problem the next morning, reception said it would be sorted or we would be moved to another room.
On returning the evening reception did not know anything about it. Offered a room change, but as we had a long day we just put up with it as we needed to go out immediately. Very disappointed as we had paid £75 a night for a poor experience.

Partner

2/10

Poor

05 Feb 2025

Daniel

Jan 2025

ceiling caved in within reception, booking promised access to gym, upon arrival i was informed access would be £15. Hotel and room very tired. will not be staying again

Business

10/10

Exceptional

12 Jan 2025

Mary A

Bathroom sounds travel throughout from other rooms.

Friends_and_family Family

10/10

Exceptional

24 Dec 2024

Andrew

Friendly staff

Business Self

8/10

Excellent

11 Dec 2024

stuart

Decent hotel for an economy price

Surprisingly good accommodation here at this hotel.. on the same site as a Bannatynes gym and pool which also serves some food and close to other restaurants and bars .. it actually has a bar and the room was pretty decent overall for a very good price .. would recommend

Business

10/10

Exceptional

04 Dec 2024

David

Lovely staff / very welcoming.

Business Self

8/10

Excellent

04 Dec 2024

Kirstie

Lil stay in Durham

The bed was lovely, comfortable and big.
The shower was superb, defo a highlight.
Was gutted that our tea/coffee wasnt replenished so we could have a cuppa before we left (stayed for 2 nights).
Room was a great size.
Would have liked some more spa essentials in the bathroom such as moisturiser, thought that would have been a nice accompaniment for the stay. There was shampoo/conditioner and body wash in the shower.
Overall was a good stay, in a good location for a wedding we were attending.

Partner

10/10

Exceptional

03 Dec 2024

Kay

Great for an odd night or two

Staff were very polite and welcoming. Only downside, if you wanted breakfast you had to walk across the carpark to the next building for dining.

Partner

8/10

Excellent

28 Nov 2024

Howard