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Mercure St Helens

Liverpool · United Kingdom

Linkway West St Helens MerseysideView location

8.4/10Excellent581 Reviews
Cleanliness8.8/108.8
Service8.4/108.4
Comfort8.4/108.4
Condition8.2/108.2
Neighborhood7.6/107.6
Amenities8.6/108.6
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Mercure St Helens

Mercure St Helens is conveniently situated in the heart of the town. The hotel is close to major transport links and boasts free onsite parking, so getting to Manchester and Liverpool is easy.

As well as a 24-hour front desk, onsite restaurant, and sports bar with Sky and BT Sports channels, Mercure St Helens features a range of leisure facilities. Sink into the swimming pool, sauna, or jacuzzi, or unwind in the fully equipped gym.

For business or leisure, Mercure St Helens is a perfect hotel choice.

Read more about this hotelShow less

Located in St Helens, Mercure St Helens is within a 5-minute drive of Theatre Royal and Totally Wicked Stadium. This hotel is 11.5 mi (18.6 km) from Anfield Stadium and 14.6 mi (23.6 km) from Royal Albert Dock. Stay in one of 84 guestrooms featuring flat-screen televisions.

Complimentary wireless internet access is available to keep you connected. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks. Featured amenities include a business center, a 24-hour front desk, and luggage storage.

Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Spa
Gym
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available LGBTQIA+ friendly Professional property host/manager Pets not allowed

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Deposit: GBP 50.00 per accommodation, per stay

    We have included all charges provided to us by the property.

  • You need to know
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
    • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Minimal age
    18
  • Optional fees
    • Fee for to-go breakfast: approximately GBP 14.95 per person
    • Early check-in fee: GBP 30 (subject to availability)
    • A late check-out fee will be charged

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Totally Wicked Stadium 1.1 km / 0.7 mi
Theatre Royal 1.3 km / 0.8 mi
Sherdley Park 2.6 km / 1.6 mi
Dream 3 km / 1.8 mi
Knowsley Safari Park 9.6 km / 6 mi
Haydock Park Racecourse 10.2 km / 6.3 mi
Three Sisters Racing Circuit 11.6 km / 7.2 mi
Widnes Market 12.5 km / 7.7 mi
Pennington Flash Country Park 14.9 km / 9.3 mi
Wigan Pier 15 km / 9.3 mi
Robin Park Arena 15.2 km / 9.4 mi
Trencherfield Mill 15.2 km / 9.4 mi
DW Stadium 15.2 km / 9.5 mi
Manchester Ship Canal 15.4 km / 9.6 mi
Knowsley Hall 15.9 km / 9.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 1992
  • Year of most recent renovation: 2018
  • Number of floors (main building): 3
  • Double rooms: 79
  • Suites: 3
  • Accessible rooms: 2
  • hotel
  • American Express
  • MasterCard
  • Visa
  • Maestro
  • Visa Electrón
Show 46 more facilities & services
  • Nearest Bus / Metro Stop
  • Wheelchair-accessible
  • Car park
  • Electric vehicle charging station
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
  • Wi-fi
  • Room service
  • Lift access
  • Sun terrace
  • Gym
  • Luggage room
  • Dining area
  • Private pool: 1
  • Towels and bed linen
  • Café
  • Bar
  • Restaurant
  • Highchairs
  • Banquet hall
  • Air conditioning in Restaurant
  • Conference room
  • Meeting room
  • Projector
  • Photocopier
  • Business centre
  • Audio-visual equipment rental
  • Indoor freshwater pool: 1
  • Sauna
  • Hot tub
  • Solarium
  • Breakfast
  • Breakfast buffet
  • Set menu lunch
  • À la carte dinner
  • Set menu dinner
  • Special dietary options
  • LGTBIQ friendly
  • Early Check-inExtra charge
  • Early departureExtra charge
  • Non-smoking establishment
  • Minimum check-in age: 18
  • Single-Use Plastic Free
  • Fitness
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE STANDARDSUITE • STANDARDSUI.ST-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Mercure St Helens

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Mercure St Helens

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN CLASSICTWIN • CLASSICTWN.AS-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Mercure St Helens

    TWIN CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.AS-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Mercure St Helens

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Mercure St Helens

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLASSIC KING BEDDOUBLE • CLASSIC KING BED • 1 Bedroom • 20 m²DBL.AS-KG
    DOUBLE CLASSIC KING BEDPhoto unavailable5 photos

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    CLASSIC KING BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Hairdryer
    • Bathroom: 1
    • Tea and coffee making facilities
    • Ironing set
    • Safe
    • Smoke detector
    • Toiletries
    • Wheelchair-accessible
    Show all 9 amenities
    • Housekeeping

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Mercure St Helens

    DOUBLE CLASSIC KING BED

    Room photos

    5 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    CLASSIC KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.AS-KG

    Room amenities

    • Hairdryer
    • Bathroom: 1
    • Tea and coffee making facilities
    • Ironing set
    • Safe
    • Smoke detector
    • Toiletries
    • Wheelchair-accessible
    • Housekeeping

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN CLASSICTWIN • CLASSIC • 1 Bedroom • 20 m²TWN.AS
    TWIN CLASSICPhoto unavailable7 photos

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Mercure St Helens

    TWIN CLASSIC

    Room photos

    7 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.AS

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CLASSICRoom • CLASSICROO.AS

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Mercure St Helens

    Room CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.AS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BED • 1 Bedroom • 30 m²SUI.KG
    SUITE KING SIZE BEDPhoto unavailable5 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Mercure St Helens

    SUITE KING SIZE BED

    Room photos

    5 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 20 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable5 photos

    Room overview

    Smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Toiletries
    • Wheelchair-accessible
    • Safe
    • Ironing set
    • Tea and coffee making facilities
    • Hairdryer
    • Bathroom: 1
    • Housekeeping

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Mercure St Helens

    DOUBLE KING SIZE BED

    Room photos

    5 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Toiletries
    • Wheelchair-accessible
    • Safe
    • Ironing set
    • Tea and coffee making facilities
    • Hairdryer
    • Bathroom: 1
    • Housekeeping

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLASSICDOUBLE • CLASSICDBL.AS

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Mercure St Helens

    DOUBLE CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.AS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Mercure St Helens

8.4
Excellent
581 Reviews
Cleanliness
8.8 /10
Service
8.4 /10
Comfort
8.4 /10
Condition
8.2 /10
Neighborhood
7.6 /10
Amenities
8.6 /10
100 reviews shown
4/10
Poor
16 Jul 2026
philip
Nothing great, rooms seem jaded though that may be due to the aweful lighting, bar is soon full with nowhere to sit
Self
10/10
Exceptional
15 Jul 2026
David
Was perfect
Family_with_children
8/10
Excellent
09 Jul 2026
michael
A great location for business meetings nearby. Staff were so helpful, food was very good and the pool is the added bonus.
Self
10/10
Exceptional
08 Jul 2026
Chineme
Satisfactory.
My wife and I really enjoyed our stay.
Partner
10/10
Exceptional
06 Jul 2026
Fiona
Friendly and accommodating when we need to leave the car prior to an event and before check in at 3pm.
Breakfast was reasonable and part of a deal booked through Expedia. When asked for fresh items, provided these. Had gf options also for breakfast.
Reception open 24 hours but no out of hours food options on our return on Sunday as advertised or informed.
Bar available and reasonably priced. Have used the same hotel when visiting area before and would happily return.
Partner
4/10
Poor
21 Jun 2026
MARTYN
Hotel very tired. Very strong smell for chlorine room very basic. Awful lighting
Partner
10/10
Exceptional
19 Jun 2026
Aby
Great stay!
10/10
Exceptional
19 Jun 2026
James
Nice hotel and free car parking !
Wasn't impressed with being forced to have £50 debitted to cover a 'Tab' even though told them i did 'not need one
Self
10/10
Exceptional
30 May 2026
Laura
Staff very helpful on check in and with directing you round the local area. Rooms were fantastic, very comfy beds. Ideal for town centre being so close.
Self
10/10
Exceptional
17 May 2026
Samantha
Staff were very helpful
Breakfast was lovely
Close by to shops etc
Family
10/10
Exceptional
11 May 2026
Lesley
Great staff very helpfull, clean and tidy and well equipped
Friends_and_family Family
10/10
Exceptional
08 May 2026
Steven
First time staying here and it was excellent for the price point, especially with free parking. Rooms plenty big enough, clean, if a little dated but that is minor point only, food in the evening was good and reasonably priced, breakfast was also good. Would give this another look and stay again if on business in that area.
Business
10/10
Exceptional
05 May 2026
RAJESH
NA
Business Family
2/10
Poor
04 May 2026
John
Room smelt damp and musty. Windows don’t open and heating was on full whack when we got there leaving us unable to sleep with the heat, and air con took hours to cool the room down. Breakfast was awful, massive downfall since we were last there 8 months ago. Eggs were snotty, sausages were either not cooked enough or burnt and beans were watered down. Staff had kids running in and out and shouting made it really difficult to enjoy an already terrible breakfast. We left 2 hours before check out on our anniversary away as our stay was awful. I have never complained to a hotel in my life, but I feel it’s necessary for the awful stay we had.
Partner
10/10
Exceptional
19 Apr 2026
Stef
Fab service and staff
Partner
10/10
Exceptional
19 Apr 2026
julie
Free easy parking, very clean hotel and an effort made with the gardens at reception. Very welcoming and great value
Partner
8/10
Excellent
14 Apr 2026
Christopher
Friendly reception and bar staff. Gym good. Will stay again
Self
10/10
Exceptional
13 Apr 2026
Rachel
Breakfast wasn’t good first morning no eggs no tomatoes 2 rashers of bacon left and hard, next day was better. Room could do with the decor updating (319)
10/10
Exceptional
07 Apr 2026
Kevin
Clean
Self
8/10
Excellent
05 Apr 2026
Mark
A great place to stay overnight. The beds felt like they needed replacing soon. It didn’t help that my room had a link door and I could hear most of the conversation from the couple in the next room, through the link door. The breakfast was excellent. Thank goodness they didn’t get up to anything else!!
The breakfast was excellent. I had a great choice. I would return again if I could guarantee no link doors in the room!
Self
10/10
Exceptional
05 Apr 2026
Lesley
Great location, great staff
Partner
10/10
Exceptional
03 Apr 2026
Andrew
Staff friendly
6/10
Pleasant
01 Apr 2026
Vineet
everything is great except that the mattress are not in good shape and need changing.
Self
10/10
Exceptional
29 Mar 2026
R
The hotel was very clean and was in a good location , free parking was a bonus! Great stay, thank you!
Partner
10/10
Exceptional
22 Mar 2026
Fiona
Easy, quick check in. Friendly and informative staff, 24 hour manned front desk, parking inclusive.
Food and beverages good. Close to transport links for Merseyside and Greater Manchester.
Would happily stay here again,
Family
10/10
Exceptional
12 Mar 2026
Paul
Good gym and pool, clean room
10/10
Exceptional
11 Mar 2026
Paul
Lovely clean room and quiet
Self
10/10
Exceptional
11 Mar 2026
Nicole
Fab little gym and pool steam room sauna jacuzzi
Self
10/10
Exceptional
09 Mar 2026
Carol a
Good sized clean room and hotel in a convenient location for public transport and town
Partner
10/10
Exceptional
08 Mar 2026
Deborah
Lovely hotel great location, stayed many times
Friends_and_family Friends
8/10
Excellent
02 Mar 2026
Elizabeth
Yes
6/10
Pleasant
24 Feb 2026
Dawn
Friendly staff, breakfast wasn’t amazing
10/10
Exceptional
21 Feb 2026
Brian
Lovely room.
Friendly, helpful staff.
Attentive service at dinner.
Friends_and_family Family
10/10
Exceptional
10 Feb 2026
Micaela
Beautiful room, clean, spacious. Great staff and amazing food.
Business
10/10
Exceptional
26 Jan 2026
Scott
Very couteous staff. Helped us with our luggage and always friendly.
Friends_and_family Family
10/10
Exceptional
18 Jan 2026
DIANA
Room was clean and quiet. The staff were friendly and allowed me to check in early.
Leisure Self
10/10
Exceptional
14 Jan 2026
Kevin
parking
Business
10/10
Exceptional
05 Jan 2026
Elizabeth
The reception staff were friendly and welcoming. My room was spotless and the bed was very comfortable. I didn't use any of the amenities so can't comment on that.
I was very pleased with the Mercure and would stay there again.
Self
8/10
Excellent
01 Jan 2026
Stacey
The hotel was easy to find, staff were friendly and helpful and the room was clean.
Friends_and_family Family
8/10
Excellent
31 Dec 2025
Lorraine
Friendly efficient staff , clean room
10/10
Exceptional
28 Dec 2025
Robert Scott
Room was clean and comfortable. Staff were polite, friendly and professional.
Friends_and_family Family
8/10
Excellent
23 Dec 2025
Peter
The room was spacious, clean and warm.
The en-suite had a bath and a shower.
On site free parts bonus.
I have stayed here before and will use this hotel again.
10/10
Exceptional
05 Dec 2025
Max
Good parking, lovely hotel and very nice staff. Lovely short stay but will return on our next visit to St Helens/Liverpool
Business_and_leisure Partner
6/10
Pleasant
02 Dec 2025
Lisa
Stayed recently for 5 nights. Hotel is attached to a leisure centre. The pool, spa and hotub are not owned by the hotel, so expect to mix with the public. Rooms are very dated but comfortable. Staff are extremely pleasant and helpful. The breakfast in the onsite restaurant is amazing. Some shopping and restaurants nearby. Parking is free with stay.
Leisure Partner
10/10
Exceptional
01 Dec 2025
Lorraine
Fabulous hotel with friendly and efficient staff. In the middle St Helens so well placed with ample parking (lots of signs telling you to book your car in!). Used the leisure facilities and they were great again with friendly and efficient staff and very clean. Restaurant staff great and the food was excellent. Can’t praise the hotel highly enough so won’t deduct any stars for the only bugbear from the stay. We booked half board but no details on Hotels.com and no details on reception apart from it was dinner and breakfast. The cost was £80 so seemed reasonable but the additional cost for breakfast on the booking page was £11 ( full cost £25). So even at full cost the “Dinner allowance should have been £55 but we were told in the restaurant to order as normal they would deduct £40 from the bill. Clearly not an economic option so will not book this type of stay in the future. Hotel might say they are deducting vat from the fee but that does not make sense either as vat is included in the prices paid. Drinks were extra which we expected and the cost in comparison to other places was reasonable. Will use Mercure again but not on a half board basis.
Partner
10/10
Exceptional
17 Nov 2025
Eilish
The reception area was beautifully decorated for Christmas. All of the staff were wonderful warm and welcoming. The room was fresh and modern and very clean. The hotel location is great for quick access to local shops.
Leisure Family
10/10
Exceptional
12 Nov 2025
Vineet
All good, having some Asian breakfast veg options would have been fantastic.
8/10
Excellent
09 Nov 2025
Denise
Staff and breakfast great, but in Room 215 no hot water from the shower, we mentioned it to staff on reception when leaving.
Partner
10/10
Exceptional
17 Oct 2025
Richard
It was great thanks.
Business
10/10
Exceptional
12 Oct 2025
Mark
Great place to stay. Gym is a huge bonus
Friends_and_family Friends
10/10
Exceptional
11 Oct 2025
Paul
Room was spacious, modern & clean.
Parking was easy, safe & free.
Breakfast was very good 👍
Partner
10/10
Exceptional
04 Oct 2025
Kim
Clean room, comfy bed friendly staff.
Partner
8/10
Excellent
29 Sep 2025
Roger

Good value hotel for price

Nice reasonably priced hotel not too far from town... Probably best hotel in town to be fair and a lot cheaper than staying in Liverpool
Self
10/10
Exceptional
28 Sep 2025
Loic
Lovely location an very clean
8/10
Excellent
21 Sep 2025
Deborah

A wet weekend in St. Helens

Arrived just as a coach full of Spanish travellers arrived so we headed to the bar to wait to check in. After checking in and reaching our room were dismayed to see bathroom had a leak and the floor was covered in water. We were told hotel was fully booked (a wedding party was taking place) but the lovely receptionist managed to swap rooms for us but unfortunately this was on a lower floor above the party. The new room was very clean and warm- too warm with the temperature measuring 26.7degrees so we needed the air conditioning on- very noisy and hot! A lot of noise from the wedding music too! Just unfortunate!
Partner
10/10
Exceptional
14 Sep 2025
Marina
Staff were very friendly. Nothing was too much
trouble. Comfy bed.
10/10
Exceptional
13 Sep 2025
Helen
Nice, clean, efficient staff.
10/10
Exceptional
02 Sep 2025
OLUWATOSIN VICTOR
Great time and serene atmosphere. Lots of dining options nearby and cinemas too.
Business_and_leisure Family
8/10
Excellent
28 Aug 2025
Colin
Pleasant hotel with friendly and helpful staff, room was spacious and comfortable. The hotel is convenient for the Totally Wicked Stadium
Leisure Partner
10/10
Exceptional
24 Aug 2025
Glinys
A quiet oasis in the middle of a traffic infested area. Amy on Reception went above normal help to make our stay a happy one.
Business_and_leisure Partner
4/10
Poor
15 Aug 2025
Ayesha
Terrible service at check in, we waited for around 25 mins for somebody to check us in.
Leisure Family
8/10
Excellent
08 Aug 2025
JAMES
Staff were great, plenty of food choices on menu.

Rooms are clean and roomy.
Leisure Family_with_children
8/10
Excellent
28 Jul 2025
OLU
N/A
Business_and_leisure Friends
8/10
Excellent
26 Jul 2025
Paul

In need of a refurb

Clearly had been a great hotel but somewhat needs a refurb. Room was well appointed, fridge was a nice surprise. However, one towel was full of holes, and the beds were VERY uncomfortable due to the mattresses being well past their best. We requested, and we're promised that the mattresses would be changed while we were out for the day, however on our late return if it had been changed then only worth another past-it mattress.
Friends_and_family Family
10/10
Exceptional
26 Jul 2025
Tony
One of the nicest hotels we have stayed in. The staff were all friendly, welcoming and efficient. The facilities were excellent, and parking was very easy. All round, the hotel was nice and clean. Food was very good, especially the breakfast, tasty, hot and plenty. It was an easy walk into the town. All round, a great experience for us, highly recommended.
Leisure Partner
2/10
Poor
20 Jul 2025
David P J

Awful

Wedding at the hotel and noise level is extremely bad. We have asked to change rooms but they said it was fully booked.
Music is very loud and its impossible to sleep. Its a shame we were not told beforehand...
We will ask for a refund but knowing these kind of hotels, i doubt we will get anything.
Partner
10/10
Exceptional
15 Jul 2025
david
The staff were very helpful
6/10
Pleasant
13 Jul 2025
Bernadette
The manager was very rude he went under my table and took a bootle of un opened vodka wich had not been opened and was in a bag had no right it was a present he put it at reception he had no right to look under my table my first room wat was allocated had no aircom working so the hotel moved us it was the manager wat spoilt out night I was not even drinking and we was at a family wedding
Partner
8/10
Excellent
22 Jun 2025
Samantha
Comfy bed, friendly staff. Spacious room and perfect facilities
Partner
10/10
Exceptional
18 Jun 2025
Verified traveler

Very happy

Friendly staff. Good restaurant. Good value,
Partner
10/10
Exceptional
17 Jun 2025
Peter
All OK. Staff friendly and helpful
Business_and_leisure Partner
8/10
Excellent
15 May 2025
Benjamin
Good location but room was too warm and air con didn’t work properly
Leisure Partner
10/10
Exceptional
07 May 2025
Bryan

Excellent value

A clean comfortable hotel. Staff are friendly and helpful.
Partner
10/10
Exceptional
05 May 2025
RasikLal
The place was unbelievably beyond our expectations staff room and breakfast was very good.Whenever we visit St Helens we will definitely book with you and we will also recommend our friends to book with you.👍🙏
Family
8/10
Excellent
30 Apr 2025
Charlotte
Great for a quick business trip. Nearby shops and supermarkets.
Great gym.
Business Self
10/10
Exceptional
25 Mar 2025
Pam

Good stay in Mercure St Helens

We were not initially happy with our room as a lot of the light was blocked by the building. We spoke to Raj the manager at reception and he was extremely helpful and we couldn’t fault the customer service. He immediately offered us another room and in fact went above and beyond and offered a suite which was on the 3rd highest floor so view/light was not blocked. Overall, had a nice spacious room, decent breakfast and enjoyable stay.
Business Family
8/10
Excellent
20 Mar 2025
Joy
Clean and comfortable
Leisure
8/10
Excellent
19 Mar 2025
peter
Had a room with a connecting door (room 322).
Could hear occupants in adjoining room talking into early hours of the morning.
Otherwise we had a good stay and good food in the restaurant. Restaurant menu is quite comprehensive I might add.
Business_and_leisure Partner
10/10
Exceptional
18 Mar 2025
Aaron

3rd time here

Excellent leisure facilities and the location was great for the purpose of our stay
Partner
6/10
Pleasant
16 Mar 2025
Helen

Nice stay

Comfortable rooms, nice decor, clean hotel only downfall is the items in the room. Body wash was empty so we had to call for one and not enough tea for x2 nights
Reception brought this straight away
£50 deposit still hasn't been refunded which is poor

Generally a nice stay
Partner
10/10
Exceptional
27 Feb 2025
Angela
Our team stayed here on business whilst working in the area. The hotel was fully booked for our first week and had the awful option of nowhere to stay other than the grim Premier Inn. We found the Mercure luxurious compared to the other hotel for not much more money. Only negative is that my TV went off 4 times throughout the night apparently people use the tv’s as alarm clocks but I think they actually do it for badness. This happened to several of our team so not restricted to my room. Please make sure you switch the tv off at the wall when going to bed. The hotel reception are aware of this problem and said it’s common.
Business
6/10
Pleasant
18 Jan 2025
Christine
I didn’t like having to leave a £50 deposit when I checked in and paid on arrival for my room.
Room was clean and comfortable; nice & quiet at the end of the corridor. I didn’t use the restaurant or hotel amenities.
Decaf coffee but no decaf tea on tea tray in room.
No plug for bath tub so you can’t have a bath here? Bathroom decor a bit tired.
If, like me, you feel the cold bring warm PJs and bed socks as the duvet is more like a sheet and I found the room to be a little chilly.
Hotel is ok and I’d stay here again due to location being convenient for the train station and town centre.
8/10
Excellent
17 Jan 2025
STEPHEN
Food at restaurant not very good
Business
10/10
Exceptional
14 Dec 2024
khalil
Very nice hotel, and great staff.
Leisure
10/10
Exceptional
01 Dec 2024
sharon
Lovely hotel, great atmosphere and very friendly staff, even though functions were on the rooms were very quiet, We had a lovely time here would definitely return
Leisure Family
10/10
Exceptional
17 Nov 2024
Nik

Great staff

The lady working in the bar on Friday evening was a credit to the hotel. Night porter was great too when we returned 1030ish from a gig!
Friends_and_family Family
10/10
Exceptional
09 Nov 2024
Sally Louise
I cannot express enough how helpful the staff were, i missed my gig due to horrendous rail services, but the staff went above and beyond to assist me.
I'm out of pocket by a huge amount of money due to the late trains
Leisure Self
6/10
Pleasant
03 Nov 2024
Dominic
Rubbish pillow (only one) on a hard bed. Breakfast good, unfriendly checkin.
Friends_and_family Family
10/10
Exceptional
27 Oct 2024
Simon
Excellent stay in nice clean room followed by a lovely breakfast.
Leisure Partner
10/10
Exceptional
15 Sep 2024
Paul

Business travel

Frequent traveller in hotels every week and the hotel is convenient. The staff cannot do enough and are very helpful. The pool and sauna are a great boost at the end of the day.
Business
8/10
Excellent
09 Aug 2024
Kevin
Good stuff
Leisure Family
6/10
Pleasant
01 Aug 2024
Colin
Whilst I understand different hotels have different levels of accommodation and services depending on price but staff be courteous should be a given but at this hotel it was just short of terrible. So obvious the staff didn’t want to be there and guests were an inconvenience.
Leisure Self
10/10
Exceptional
01 Aug 2024
Joanne

Perfect

Couldn't fault it. Everything was spot on. Will definitely be staying again.
Friends_and_family Family
6/10
Pleasant
29 Jul 2024
Kenneth
Too hot at night , needs light blankets, not heavy bedding
Leisure Family
8/10
Excellent
28 Jul 2024
Nicole-Jade
Soft bed
Leisure Family
10/10
Exceptional
19 Jul 2024
E

Taylor weekend break

Great location to leave Liverpool from back to the midlands the next day. Hard work getting back into Liverpool city centre because of copious amount t of traffic lights. Would stay there again that said!
Friends_and_family Family
6/10
Pleasant
02 Jul 2024
Neil

Just let me open the window!

Air conditioning wasn’t working for the first 3 nights and it was baking at night! The windows will not open either which exaggerates the situations and gives the room a stall smell! The air con issue was resolved by the last night however.
4/10
Poor
26 May 2024
Fiona

Weekend visit

Had called the hotel last week to arrange an early check in for one of our 2 rooms as we were attending a wedding.
Was told it would be £20 additional charge.
Arrived at 12, gave our names and said we were checking in only to be told quite clearly that check in was 3pm.
I explained we had booked an early check in and was told no record of it instead of perhaps saying ‘let me look into that for you’.
Eventually got a room but was certainly left feeling that the customer service could be improved to ensure customers are left feeling welcomed rather than not.
Friends_and_family Family
10/10
Exceptional
25 May 2024
stuart

1 night away

Nice hotel , 2 mins from town centre, 10 min walk to rugby ground. Staff very helpful and checked to see if our room was ready so we could check in early. Room was decent, comfy bed, tea coffee in the room. Car park free just had to input car details on tablet. There is a £50 surcharge at checkin for any breakages but that was regunded about 3 hours after check out. I would stay again
Partner
6/10
Pleasant
24 May 2024
John Eric

Good accommodation but poor breakfast.

Good location for the centre of the town and parking on site. Not a picturesque site but the hotel is of a good standard. The breakfast was not good the self service offering was not hot and had been in the warming containers for some time. Drop a star for a poor breakfast but I would stay again.
Self

Location & surroundings

Mercure St Helens
Linkway West St Helens Merseyside, St Helens, United Kingdom

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Mercure St Helens

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