The Mount By Greene King Inns

United Kingdom , Wigan
Wigan, Orrell Road
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100 reviews shown

8/10

Excellent

28 May 2026

Louise

The parking was easy. We were greeted by Jacob at check in who was friendly. The room was clean and spacious, the bed was comfy and a fan had been supplied as there was a heatwave and it was 23 degrees at night. The view from room number 6 was of trees and we couldn't really hear the M6.The downside was the bathroom, it was extremely tired and in need of an update, however the shower was hot and powerful. Breakfast was excellent and the staff in the pub were friendly. Location just off the M6 was brilliant. There was a Lidl's and Tesco express 20 minute walk or 5 minutes drive away.

Partner

8/10

Excellent

15 May 2026

Tony

As same as my last review. Very good all round would not hesitate to stay again.

Partner

8/10

Excellent

24 Apr 2026

Tony

Parking is separate from the pub car park and was separate at the back of the main building right next to the hotel, handy for carrying suitcases. The staff were very helpful, rooms are clean and have all you need for a sort stay or stopover which i have done a couple of times and are planing to again soon. The breakfast is served in the main building, and is very good with a good variety of hot and cold selections of both food and drink.

Self

10/10

Exceptional

21 Apr 2026

G W

Good stay & will return sometime in the future

Self

8/10

Excellent

19 Apr 2026

Dale

Breakfast was very good. Room dated and could of been cleaner

Self

8/10

Excellent

14 Apr 2026

Hugh

although the doom was clean enough some minor details such as the silicon int he bathroom could dowith some attention particularly round the taps

Partner

2/10

Poor

06 Apr 2026

Selwyn

Charged twice for room. Nobody answered phone or played messages. Big zero for customer care.

8/10

Excellent

30 Mar 2026

Kenneth

The hotel room was very clean and staff very friendly and helpful. The food menu was excellent.
On the negative side, the hotel and rooms are in need of a refresh as quite rundown, but as the room was perfectly clean this wasn’t too much of an issue. The equipment at the breakfast station definitely need some replacements. The toaster kept tripping out and the coffee pot was useless as it needed to be pumped to get a tiny squirt of coffee out, although we had been told a replacement had been ordered.

Partner

10/10

Exceptional

28 Mar 2026

Adrian

The breakfast was amazing. Can't wait to go back

Friends_and_family Friends

10/10

Exceptional

26 Mar 2026

Andy

Lovely

8/10

Excellent

01 Mar 2026

Alissa

Room was ok.
Breakfast was great

Friends_and_family Family

10/10

Exceptional

24 Feb 2026

rob

Brilliant staff very friendly, everything was clean and tidy, always has been

Friends_and_family Family

10/10

Exceptional

24 Feb 2026

Reg

Yes

Self

10/10

Exceptional

23 Feb 2026

rob

Always a clean room, the staff are really friendly and respectful and always have tea, coffee and fresh bedding/towels.

Friends_and_family Family

4/10

Poor

20 Feb 2026

Gillian

The room and the full building smelt musty like an unclean smell, there was someone else’s hair in the bedsheets and on the final day I seen a black and yellow beetle type bug climbing up the bedsheet these things have really put me off and because of that I wouldn’t stay there again

6/10

Pleasant

19 Feb 2026

Jane

Staff was very helpful. Room ,I imagine they are all the same need a update .it was feeling a bit unloved .

Partner

4/10

Poor

15 Feb 2026

Kelly-marie

Neglected room from staying when a premier inn . Musty and no extra pillows dirty carperlts and chair . Needed steam deep clean

Leisure Family

6/10

Pleasant

15 Feb 2026

karen

Stayed there a few years ago and was surprised at the state it was now in. It really needs some TLC and attention as it’s looking very tired, carpets need replacing or at least a good steam clean. Decoration leaves something to be desired and a good over haul is needed, to bring it up to the standard it once was.

Leisure Family

6/10

Pleasant

15 Feb 2026

Jane

It’s was only cheap hotel so you get what you pay for … we would not recommend this hotel and will not be staying again 😔

Leisure Partner

4/10

Poor

15 Feb 2026

Karen

No reception staff during checkout. Corridor smelt of weed, bathroom light didn't work and quilt smelt like sweat.

Leisure Family

10/10

Exceptional

10 Feb 2026

rob

Really polite staff and very helpful, nice and peaceful in the hotel which is what I wanted, always clean towels, bedding and empty bins. Thanks

Friends_and_family Family

6/10

Pleasant

09 Feb 2026

Caroline

The sheets had pen stains on them , building itself looked tired and the building where the rooms are smelled of damp breakfast was good for the price, would not visit again as o did think the beds had not been changed I slept fully clothed on top of the bed

Leisure Family

10/10

Exceptional

08 Feb 2026

robert

The room was clean and the staff are very polite, I really enjoy staying because by it’s so peaceful, I will recommend to other people I know and I will be staying again, thank you.

Friends_and_family Family

4/10

Poor

06 Feb 2026

Christopher

Ive stayed here a number of times. Always found the staff to be very friendly. Although a bit dated, it has always been a good place to stay. However this time the room was dirty and hadn't been cleaned. Bed sheets were dirty, something i only realised when stripping the bed when i left.

10/10

Exceptional

01 Feb 2026

Matthew

Decent for 45quid

10/10

Exceptional

28 Jan 2026

Rob

Excellent all round!!!

8/10

Excellent

26 Jan 2026

James

👍

6/10

Pleasant

26 Jan 2026

Derek

Business

6/10

Pleasant

25 Jan 2026

Sue

The 3rd time l stayed at the hotel, the room was cleaner compared to the last time, the toilet does not flush very well, love the bed, TV was not brilliant, its handy in the location, did not eat there, just had room early

Leisure Self

10/10

Exceptional

24 Jan 2026

Peter

Clean room

Friends_and_family Family

6/10

Pleasant

20 Jan 2026

Philip

The room was in a fair state but the window was loose and other amenities a bit sparse

Leisure Partner

6/10

Pleasant

15 Jan 2026

Jane

Water in the room
A tv that works
Some edible biscuits in room with tea /coffee
20 discount voucher off food /drink loyal returning guests

Self

6/10

Pleasant

09 Jan 2026

Susan

Staff were good, the room needed some more attention, full length mirror covered in streaks, one mug instead of 2, floor boards at the side of the bed sounded they would give way, the bathroom needs modernised, bring it up to date, toilet took ages to flush

Partner

8/10

Excellent

05 Jan 2026

Mark

Lovely friendly and very helpful staff. Nice clean and cosy hotel with lovely rooms that have every facility to cater for all your needs. I've stayed a good few times now and never been unsatisfied!: Hungry horse restaurant next door 10/10 excellent food for value. Would definitely recommend

Partner

6/10

Pleasant

02 Jan 2026

malcolm

What park

Partner

6/10

Pleasant

31 Dec 2025

Anne

We have stayed at the Mount a few times before because it is convenient when we visit family. The staff are friendly and helpful and will do all they can to make your stay as comfortable as possible.
The facilities are basic and in desperate need of renovation but generally clean.
Breakfast is provided in the adjacent restaurant. There is a basic breakfast buffet and cooked options. Tea and coffee are available as are fruit juices and water. The coffee is provided in a flask but you can pay extra for a range of options from a machine.
We asked for a milk alternative as my daughter is sensitive to dairy products and likes to have cereal for breakfast. We were provided with several small sachets of oat milk. On our previous visit we were provided with a small jug of soya milk which we were comfortable with. My daughter felt embarrassed having to open multiple sachets and having them on the table. She is autistic and felt too awkward to have cereal for the rest of her stay. She did not want me to speak to the staff at the time but it would be helpful to have alternative milks available as standard. Perhaps we should have asked in advance.
One of the things that niggled was the reception not being manned most of the time. If we needed to talk to someone there was a button to press to alert the receptionist who was also working in the restaurant. On one occasion I waited 15 minutes and gave up in the end.
This is not the place to stay if you want an above average experience.

Leisure Family

4/10

Poor

21 Dec 2025

Shane

The whole place smelt damp and musty, like it had been neglected. Whatever they cleaned the rooms with made it worse, I had to go buy febreze and ask the room not be cleaned anymore in order to keep the smell acceptable. Staff were great however, but despite this being the cheapest option you’d be much better served looking elsewhere.

6/10

Pleasant

12 Dec 2025

Jane

Family visit

Self

8/10

Excellent

06 Dec 2025

malcolm

Always worth the visit food good bed comfy staff helpful thats why we keep coming.

Partner

2/10

Poor

20 Nov 2025

Kenneth

Bad odour, no toiletries, poor linens. Horrendous plumbing.

Leisure Partner

4/10

Poor

16 Nov 2025

Paul

Nobody in reception on arrival. Area poorly lit and dirty. Showing its age.

Leisure Self

8/10

Excellent

13 Nov 2025

john

Room clean and staff friendly

2/10

Poor

11 Nov 2025

John

at reception you have to press a doorbell which sounds in the pub next door, eventually, someone attends, not brilliant after a hard day. Wallpaper peeling off the wall in room and corridors, and in the bathroom, I've never seen so much black mould in my life, enough to pose a health risk. Never stay there again!

Business

8/10

Excellent

29 Oct 2025

Jackie

We didnt try the breakfast

8/10

Excellent

17 Oct 2025

Margaret

Very convenient for M6 stopover. Everything was adequate for a nights stay. Surprisingly quiet for motorway location. Clean and functional

Business_and_leisure Family

4/10

Poor

16 Oct 2025

Keith

Damp & dreadful

Old travel lodge building behind the pub, clearly in need of full renovation, after arriving remember I had been here several years ago, it was just as bad then.
Really needs complete overhaul, smells of damp especially in hallway & up the stairs, shower floor in the room uneven around the bath in my room, i suspect rotten floor.
Gratefully the mistake was only for 1 night, so .....

Business

8/10

Excellent

12 Oct 2025

Cecilia

Very convenient for the M6. Staff friendly & helpful. First room, the power didn't work. We were moved, but in the second room, the toilet was leaking from the base. It was late, we were only there for one night & the bathroom was useable, so we didn't ask for another move.

2/10

Poor

04 Oct 2025

Derek

The room wasn’t very clean, multiple cobwebs from the ceiling. Bathroom very dated.

Self

4/10

Poor

30 Sep 2025

Iain

Easy access to M6 but looks tired and run down. Staff good but no cups or glasses in room, lights not working, crscked tiles around bath and breakfast pastries weren't fresh. Didn't represent value for money

8/10

Excellent

23 Sep 2025

Paul

Good quality venue and very friendly staff.

Leisure Self

8/10

Excellent

16 Sep 2025

Tim

Job done

Room fine, great staff lovely breakfast. Thank you

Business

6/10

Pleasant

31 Aug 2025

MARINA

Electrical problems

The room was booked as an overnight stay, easy to find and the staff were very helpful and friendly. The room was a bit tired but the main problem we had was there was only one electric socket that we could use as the only plug socked in the room was a double that was faulty , ( you could not put a plug in one side) we didn’t complain before going to bed , but after showering in the morning we could not use the hair dryer as the attached dryer cable would not reach the only working socket , no one at the desk to report it to when we left

Partner

6/10

Pleasant

29 Aug 2025

Alexander

I stayed there about 2004/5 when it was a Premier inn so was disappointed this time. The staff were excellent and the food was good. The premises were tired looking with worn and dirty carpets. All in all I would hesitate to return.

Partner

6/10

Pleasant

16 Aug 2025

gary

Food was good and the service excellent. The hotel is suffering from age and looks and feels tired.
A distinct odour of damp in the hotel stairway.
Place needing a lick of paint and an upgraded look.

Leisure Partner

6/10

Pleasant

14 Aug 2025

Stephen

Stop Over.

Ideal for a stop off, or maybe work related. Staff were great, lovely breakfast.
Bit old school, with key for door, shower off the bath tap ( Although to be fair it was strong). No A/C so was pretty hot in the bedroom on this hot day / night. Fairly noisy traffic noise, bed comfy.
Overall it was ideal for my one night stop overall as the price was reasonable.

Self

8/10

Excellent

08 Aug 2025

Michelle

Good

Leisure Self

6/10

Pleasant

25 Jul 2025

Ioan

The place is alright.

10/10

Exceptional

20 Jul 2025

Sharon

Stay here regularly, never disappoints always clean and the staff are very friendly

Leisure Partner

10/10

Exceptional

06 Jul 2025

Peter

Needs a bit of a revamp in bathroom but everything works and the rooms are clean and tidy and the bed is very comfortable.

Leisure Partner

4/10

Poor

02 Jul 2025

Ian

Didn't like being waken up by security asking what i was doing in that room...at 1am ...then vacuum tanker was roaring away at 7am

Leisure Partner

8/10

Excellent

24 Jun 2025

Brian

Very adequate older hotel. The rooms were large and comfortable.

The area around the hotel is very walkable, and there are several very nice restaurants within walking distance.

Leisure Family

6/10

Pleasant

30 May 2025

john

Value for money

Business

8/10

Excellent

28 May 2025

Katie

The hotel could do with a bit of a upgrade

Friends_and_family Friends

10/10

Exceptional

27 May 2025

Sue

Competition weekend

Lovely weekend stay. Room very clean and tidy staff very friendly and accommodating. Shower nice and hot.
Food served in Pub in front of the hotel building, quite popular but staff very helpful and food fantastic

Partner

10/10

Exceptional

11 May 2025

Geoff

Im from wigan originally we came down for my neice wedding it was hood that my family came into the pub and we had a few drinks. We had breakfast on Sunday morning and it was the best weve ever had. The staff were friendly & helpful
The rooms could so with a bit of TLC apart from thay excellent weekend
Definitely stay again next time down in wigan

Leisure Family_with_children

6/10

Pleasant

09 May 2025

Carrie

Just needed somewhere close to Wigan so location good. Very dated building but room was nice, great parking and great if you can get the right price if you are travelling and need a stop over as opposite the motorway junction

Partner

10/10

Exceptional

30 Apr 2025

Felicity

Excellent customer service. Totally recommend.

Partner

10/10

Exceptional

29 Apr 2025

David

Very polite peaple helpful,and in my case i can get there by public transport.breakfast well worth the money.

Leisure Self

2/10

Poor

13 Apr 2025

John

Couldn't Pay Me To Stay Again

Disgusting, dirty and mouldy.
No security on entrance and no security doors so anyone could walk into the building.
Music on loud in one of the rooms until 1am and no front desk to report too.
Needs closing down or a total renovation.
Avoid!

Friends_and_family Family

8/10

Excellent

29 Mar 2025

Staff very helpful and friendly

Leisure Partner

8/10

Excellent

28 Feb 2025

Verified traveler

Lovely staff, great for what you pay.

Great as a business stop over.
The bar area is lovely

Strong smell of weed, in the corridors
Noisy from other rooms at night. ( when i stayed this time)

I have stayed before and it was fine

Business

8/10

Excellent

08 Feb 2025

Barbara

Handy location

It was a pleasant stay. Once I'd moved room I was happy. Anywhere other than first floor has a mouldy smell. Place could do with a bit of modernising but was clean and tidy. To eat you have to leave the buidling to go up the steps to the bar and restaurant in a separate building. There was nothing spectacular about the food but it was eatable. It's not a place I would go to for a relaxing break but it was comfortable and close to family that I required.

Self

10/10

Exceptional

29 Dec 2024

Was a decent stay with friendly staff and close to shops and to the people i went to see.

10/10

Exceptional

10 Dec 2024

David

Very friendly and welcoming hotel. Lovely rooms. Staff friendly and attentive

Friends_and_family Friends

4/10

Poor

23 Nov 2024

Verified traveler

Poor Attention to Detail

One of the Bedroom lights wasn’t working. There was a constant wet patch on the carpet outside the En-suite. People smoking weed down my corridor!!! Hole in the dressing table? Flooring in the En-suite collapsing!!! No plug sockets near the bed?

2/10

Poor

15 Nov 2024

Carol

A very tired hotel that used to be a premier inn. The entire property is lacking in its up keep, the room I was given had mold in the bathroom and in the bedroom. Carpets need a deep clean or replacement, mattress also needs replacing. I would suggest if you need to find a place in this budget use newburgh. That’s where I moved to. Much nicer, clean and looks like they have had it cleaned up

Leisure Self

10/10

Exceptional

20 Oct 2024

john

Easy to find , quite location , staff friendly, room comfortable , good food in the Mount Inn.

Leisure Partner

6/10

Pleasant

17 Oct 2024

Andrew

It had a bed… best I can say.

Leisure Self

6/10

Pleasant

29 Sep 2024

JOHN

Clean & ok but in urgent need of refurbishment.

10/10

Exceptional

24 Sep 2024

JEAN

Food, staff, accommodation, grounds all excellent, a very pleasurable stay.

Leisure Friends

4/10

Poor

22 Sep 2024

Mark

When we were going down to our room the smell from a chemical air freshener which was trying to mask the smell of damp was horrible. When we went in our room the bathroom had someone’s dirty towel hung up in it and toothpaste spit in the sink. I mentioned it to reception and they just said sorry. The pillows didn’t have pillow protectors on and were stained. I wouldn’t stay here again

Leisure Partner

4/10

Poor

17 Sep 2024

Margaret

Reception unmanned on arrival. No soap in the bathroom on arriva l. Grab rail on bath wall missing, Shower not safe to use.

Reception person not worried that Phone number unobtainable previous nighht, stated he had reported it.

General condition of The Mount was Run Down and nobody seemed to care..

Partner

6/10

Pleasant

27 Aug 2024

quincy

Food was burnt however got a full refund

Leisure

6/10

Pleasant

12 Aug 2024

John

We arrived at The Mount only to be told the hotel is in the building behind the pub. The sign was overgrown and easily missed as it’s also green.
Check in was okay and room was clean - very like a Premier Inn from 10 years ago.
Restaurant food was poor - items not available for evening meal and coffee machine broken for breakfast.
Staff were friendly and very apologetic when there was a fire alarm at 7.50am on Sunday (these things happen).
Car park is down a very steep hill making it difficult for my wife to walk.
Overall a reasonably pleasant hotel just let down by the restaurant

Leisure Partner

10/10

Exceptional

28 Jul 2024

Nigel

Easy check in. Next to a good pub.

8/10

Excellent

19 Jul 2024

Stephen

A very competitive price for the spacious room, which was clean. Access to the onsite pub for a good food menu and drinks. Friendly staff

Leisure Partner

10/10

Exceptional

19 Jul 2024

Simon

Lovely hotel and amazing staff

Leisure Family

8/10

Excellent

17 Jul 2024

Oluwatobi Abiodun

Good environment

10/10

Exceptional

29 Jun 2024

Syed Shehzar

Good stay

8/10

Excellent

22 Jun 2024

Jordan

It was clean and quiet, however a plug outlet by the bed would be a good addition. Also maybe a vending machine with some items like wash kits, sewing kits,cotton buds, shavers... Just little things that may easily get forgotten by the customer. Other than that, it was very clean and the staff for friendly and the bed was very comfortable.

Leisure Partner

6/10

Pleasant

09 Jun 2024

Grant

The hotel was clean and beds comfortable but the building itself was tired and in need of maintenance and repair.
Housekeeping staff were very attentive and helpful however staff in bar/restaurant could learn a bit about customer service from their housekeeping collegues.

Leisure Family

2/10

Poor

09 Jun 2024

James

Room was infested and not fit for use

Family_with_children

10/10

Exceptional

02 Jun 2024

Leslie

the mount hotel

it was a great location for what we were doing and all was okay. easy to get into the centre of Wigan by bus. good value breakfasts.

Friends_and_family Family

10/10

Exceptional

01 Jun 2024

Michael

The toilet seat was loose.

Self

10/10

Exceptional

01 Jun 2024

Anthony

Wigan birthday party

Very enjoyable stay. My room was looking a bit tired, but it was fine. Shampoo bottles in the bathroom were empty, but that’s an easy fix.

Friends_and_family Friends

6/10

Pleasant

30 May 2024

Robert

Only problem I found was that staff was parking in the reception area for load unload your car not sure if I would go again

Leisure Friends

10/10

Exceptional

26 May 2024

Victoria

The staff at the Mount were second to none!

Stayed at the Mount for a trip to a family wedding. The hotel staff were lovely and helpful. Living in London and having experienced 5* hotels there, the staff at the Mount surpassed the customer experience by far!!

Friends_and_family Family

4/10

Poor

24 May 2024

Dean

Tired hotel that needs a refrub

Not a place I would recommend to anyone, the bed was clean and comfortable but thats as far as the positives go.

During check-in, the lady on reception was pleasant and welcoming but the smell as you come in, already lets you know this place isn't going to be very nice. The corridors were dated and in need of a refurb.

The room was big, as I said the bed was clean and comfortable but I just felt at unease with the rest of the room, just felt dirty and the bath room is just horrible, stains on the curtain, mold around the room etc.

The room was also very hot, there is no air con and the heater (which maybe could blow cold) didn't work. You can hear people walking up and down the corridor and the TV on close by rooms.

Didn't try breakfast, as they said there was no hot food due to some work going on. No notification of this, while booking.

Went to the restaurant for dinner, its also very run down and you can see the owners don't care much for this place.

There was no staff at reception after 8 and no one there in the morning for check out.

Self

6/10

Pleasant

21 May 2024

Adrian

Very disappointed, i thought my room was going to be in this old victoria looking building, found out it was in another building separated around the back, if you saw it, it would be a bit of damp squid

Leisure

4/10

Poor

19 May 2024

Steve

Little has changed in 12 Years

Although the room is tidy and the bed comfortable there are many faults with the rooms at The Mount.
Taps that don’t fully shut off the water, knobs missing from the bath/shower lever and general wear and tear condition of the room have been neglected by Green King since they took over the running of the accommodation from Premier Inn approx 10 years ago.
Only reason we stay is the convenience to family.
GREEN KING need to spend money and refurbish the rooms.

Partner