Name: Britannia Wigan Hotel
Address: Almond Brook Road, na, Standish, WN6 0SR, GB

6/10

Pleasant

23 Jul 2026

Gavin

Water pressure was very poor, otherwise a very convenient and economical overnight stop.

2/10

Poor

22 Jul 2026

Richard

At 21:30 I had just settled my 3 and 8 year old when all of a sudden we heard violent, frantic banging on the door. Before I could answer, two people let themselves in without identifying themselves. It took a couple of minutes for them to reveal they were members of staff investigating a leak despite me asking “who are you?” and on the assumption of them being staff, me saying “this is not okay” and “my children are in here”.

Both staff members eventually apologised but I just had to share this as it is totally unacceptable.

When I tried to call to ask if they were coming back, nobody answered. When I complained I was told by the receptionist they would pass my concern along.

I have stayed in hotels all over the world and this is the only time I have ever taken time to complain - anyone reading this should bare this in mind.

My 8 year old is traumatised. I am extremely upset.

On rare occasions staff need to access rooms, but you don’t do this by banging on a door, forcing your way in without identifying yourself or explaining before entering.

I strongly recommend anyone looking for a place to stay without wanting the “home intruder forced entry” experience look elsewhere.

4/10

Poor

20 Jul 2026

Scott

No air conditioning. Very little water came out of the shower. Water temperature was not good

Friends_and_family Family

2/10

Poor

20 Jul 2026

Stephen

worst experience ever. We had to cancel when arrived as they did not have the rooms available we had booked.
Never going back

Friends_and_family Family

8/10

Excellent

20 Jul 2026

Adrian

Good value for money hotel for 2 night stay whilst attending British Open. Everything we needed. It could have been better if the bar stocked a range of snacks.

Friends_and_family Friends

4/10

Poor

20 Jul 2026

CHRISTIAN

A really dated hotel. Pillows rock hard, very hot room and a pathetic shower. Parking wasn’t easy as I would not want to park around the back of the hotel as it didn’t feel safe. Never again. Having said that it was only £54 per night so could expect too much more I guess.

Family

6/10

Pleasant

18 Jul 2026

Paul

Car park gets full quickly, random people sitting around the car park. Cars parked in unmarked bats making it hard to drive around.

Family_with_children

6/10

Pleasant

17 Jul 2026

Charles

Friendly staff, but possibly the worst shower I have ever used

Friends

6/10

Pleasant

17 Jul 2026

Teresa

Staff super helpful and friendly
Busy hotel that seems to be let down by higher up management for updating facilities
Clean rooms
No air con but fan in rooms

Partner

8/10

Excellent

14 Jul 2026

Chris

Great budget hotel decent food at evening meal and breakfast
Had problem with License so unable to get a alcohol drink but I expect that will be resolved

Friends_and_family Friends

2/10

Poor

12 Jul 2026

Perveez

Room had to be changed 3 times due to bathroom not clean and water pressure so Low ,3rd given and the bathroom had no toiletries. When question at the reception why the toiletries not been filled staff couldn’t give me an answer. I ask them to fill but said no! Another staff approached me and got involved with the conversation and told me to go to shop and buy 1 … Maya I believe this was her name was so rude and kept on laughing in my face! I feel so angry that I had to walk away as no manager was available to speak to

Partner

8/10

Excellent

12 Jul 2026

Sheena

Location was good for us, close to family.

Family

6/10

Pleasant

29 Jun 2026

Richard

Room and front desk staff fine. Nobody ate in restaurant. Found out why. Chef is a nightmare. Miserable sob, service with a snarl. Made a huge fuss of cleaning the whole floor grumbling about the mess id made by a couple of drops spilt from my tea as I carried it. Rude doesn't even cover it. Why any company would employ such a miserable unpleasant man is beyond me.

Self

6/10

Pleasant

28 Jun 2026

alexandra

On entrance to the hotel it was beautiful, welcoming airy feel with a nice bar/restaurant. However check in was a nightmare and we had to wait 10 minutes, once you leave the main atrium and walk through to go to your room the hotel is outdated, poorly maintained and the lift scared the life out of you.

We stayed on one of the hottest days of the year, and the housekeeping had window shut & no fan. It was a wall of heat. We didnt sleep for even an hour the whole night.

The bathroom was awful, you pulled the flush and the whole top unit moved, the bath/shower was something from the 1950s.

Staff very unfriendly.

Ok for a desperate measure but for max of 1 night only.

Partner

8/10

Excellent

12 Jun 2026

ADELE

Clean room comfortable good parking

Partner

2/10

Poor

25 May 2026

Jo

wouldn't stay again. room was untidy with wet towels and not well maintained. The hotel bar didn't open at all while we were there even though we kept getting told it would open.

Partner

2/10

Poor

24 May 2026

Craig

Pool was broke saff was rude would like my money back

Family_with_children

6/10

Pleasant

24 May 2026

Emma

Overall the hotel was nice and clean, room was clean. The downfall was the bed, my god it was so uncomfortable the mattress was so thin I may aswell of slept on the floor luckily my room had a single bed too, so I slept on top of the double bed to try and make it a bit more comfortable for myself and used the single beds duvet. It wasn't the greatest of nights.

Friends_and_family Family

8/10

Excellent

23 May 2026

Nasir

very nice and clean place staff are great would like to come back

Family

6/10

Pleasant

14 May 2026

John

Room was clean friendly staff. Not much to do in area but was cheap and cheerful. Breakfast was not the greatest, bread was hard so was unable to make toast. Personally I would not visit here again.

Friends_and_family Family

8/10

Excellent

04 May 2026

Nicola

The room was clean and comfortable with decent tea and coffee making facilities that could be topped up from reception. There was some scuffs and dents in panels in the bathroom particularly but the beds were comfy and fir the price it was perfect for a quick stop while visiting family.

Family_with_children

6/10

Pleasant

02 May 2026

Rachel

Very noisy all night. Doors slam very loudly

10/10

Exceptional

29 Apr 2026

Robbert

Good breakfast

Family

8/10

Excellent

27 Apr 2026

Craig

Parking safe

Self

8/10

Excellent

18 Apr 2026

Mark

Bar Staff Hope was amazing and made my stay very enjoyable and welcoming.
Disappointed the restaurant wasn’t open for an evening meal but the breakfast was good.
Would stop there again only if the restaurant is open.

Self

8/10

Excellent

16 Apr 2026

John and Pauline

Yes good breakfast menu although my husband and I only people there sat with the chef nice chap

Partner

6/10

Pleasant

15 Apr 2026

Natalie

Park was easy and safe. Staff were very friendly especially the chef, We were a bit gutted that the restaurant wasnt open for the 2 nights we were there

Friends_and_family Family

6/10

Pleasant

01 Apr 2026

Jenni

We have stayed a few times but before the hotel was closed for a few months we always enjoyed it here. We got into the room and the TV wasn’t working properly, staff did come to try fix it then the maintenance man. He couldn’t fix it so said he would speak to reception and ask for us to be moved, we waited an hour then went to reception the message had not been passed on. We then moved rooms, the tv worked for 30 minutes then the same thing happened at this point we just gave up. We then went to get some crisps from the bar to be charged £1 per packet for about 10 crisps so if your staying bring your own crisps as that was a complete rip off. We then went back to the room which was cold as the radiator was not heating up properly. At about 6am we heard an awful noise luckily my partner went to investigate and the kettle had started to boil without being switched on with hardly any water in we reported this the next morning. We did have a disappointing stay mainly due to maintenance issues, for a hotel that has been closed for 6 months you would expect it to be running with no issues. What refurbishments have been done I’m not sure as it still looks the same! Hopefully they will get the tv, heating and kettles sorted soon.

Partner

10/10

Exceptional

01 Nov 2025

Amanda

The room was spacious and clean. Large TV, coffe and tea making facilities, quiet and plenty of parking

Partner

6/10

Pleasant

01 Nov 2025

Rachel

Room was nice and big and dark, Double bed is 2 singles put together with double sheets over top mattress rock hard pillows also. Hot water pressure in the shower was terrible took 10 15 min for hot water to come even then was luke warm. Toilet seat was loose

4/10

Poor

31 Oct 2025

Michael

Hotel is cheap but very run down. Bathroom door handel fell off whilst trying to get put. Bathroom its self looked like a 4 year old sealed the bath. Looked very 90's. Breakfast was poor Wont atay again. Preimer inn across the road is a better option.

Friends_and_family Family

10/10

Exceptional

30 Oct 2025

Paula

Refurbished,lovely reception lounge area,was going to use the bar but the atmosphere was eerie, no music in background, went out instead but overall hotel lovely,large room refurbished, bathroom clean,would recommend a stay here for the price of £49 per night ,suggest hot drinks machine and snack machine in lounge /reception area

Leisure Friends

8/10

Excellent

27 Oct 2025

Thomas

Check In experience was smooth. The bar area was spacious and the staff were friendly and courteous. The room was ideal for my one night stay

Self

6/10

Pleasant

24 Oct 2025

Alison

Hotel is tired and despite the friendliest staff and the bedroom being quite nice and was clean theres only so much you can clearly do as a cleaner when the bathroom was so old and in need of refurbishing. I dont want to bash the hotel as the staff were lovely but the bathroom definitely needs some love.

Friends_and_family Family

2/10

Poor

22 Oct 2025

Nicola

Nothing, 2 star is pushing it,

10/10

Exceptional

20 Oct 2025

Joyce

Hotel is a bit run down in the rooms but i think that is reflective of the price and didn'taffect tge stay. The tea/coffee/sugar holder was filthy, other than that seemed clean. The reception staff were lovely.

6/10

Pleasant

19 Oct 2025

Shelley

Watch out for the potholes on entering the carpark.
3 night stay with breakfast: The first room and bedding stunk of smoke so after an unpleasant night I asked to change rooms. Reception sorted the room change with no bother. Second room was fine apart from guests in the adjoining room smoking drugs which absolutely stank the corridoor out and came through the adjoining door making my room stink as well.... all rooms are meant to be non-smoking.
Clean rooms and a good, freshly cooked breakfast, with a choice of cerial, fruit, toast, and pastries also available. Friendly and helpful chef and reception staff.
The hotel itself was fine, clean, no-frills, and spoiled only by the inconsidereate behaviour of other guests.

Leisure Self

6/10

Pleasant

19 Oct 2025

D J

Its good value, but it would have been nice to know in advance that no soap or shower gel is provided

Self

10/10

Exceptional

16 Oct 2025

Mark

This brand of hotel gets a terrible name, but I can’t complain about this venue. I paid £33 for an overnight on route to airport, was more than adequate and very affordable. Only small gripe was no interaction with staff on checkout but did appear busy. No issues whatsoever and book again.

Leisure Family_with_children

6/10

Pleasant

15 Oct 2025

Daniel

Good hotel if you need a cheap stay

There was no food available as the hotel was kot busy enough shower was broken so had to move rooms water preasure very poor

Business

6/10

Pleasant

13 Oct 2025

Francesca

I didn’t find anything exceptional about this hotel. Room was standard had to ask for extra pillows as you only get one per per person. Tea and coffee facilities in the room as standard. Bathroom had no shower gel or hand soap in the one time I didn’t take any as thought hotel would have some! We never ate there so can’t comment on the food.
They are dog friendly so was grateful we could take the dog.

Friends_and_family Family

10/10

Exceptional

09 Oct 2025

John

Everything was perfect, and beyond expectations. The room was huge and had everything and more. I’ll definitely stay here again, and can recommend it.

Business

8/10

Excellent

06 Oct 2025

deborah

Good stay

Clean room. Staff friendly. 1 night stay. Did not use bar or eat at premises.

Partner

2/10

Poor

25 Sep 2025

Yvonne

Check in was ridiculous, the guy was being awkward on purpose, mentioned him to others that have stayed here and straight away they all knew who I was talking about as he was the same with all of them when they stayed here too. Stayed in many britannia’s, didn’t expect much but this was filthy even the bedroom walls were covered in dust, bed was extremely uncomfortable even got two bed bug bites. Hairs on bed too. I’ll stick to other Britannia’s but never this one ever again.

Self

8/10

Excellent

22 Sep 2025

Benjamin

Was ok

Partner

6/10

Pleasant

09 Sep 2025

Michael

Good value budget hotel

Good value budget hotel. quiet considering location, receptionist friendly. pillows a little hard for our liking but bed comfortable.

Partner

10/10

Exceptional

06 Sep 2025

Amanda

Bargain hotel

Its the second time we have stayed here and will stay again. The room is big, clean and bed comfortable. Ample parking. The staff are friendly and helpful. Pity they dont provide hot breakfast but still no complaints for how much we paid, would definitely recommend

Partner

8/10

Excellent

06 Sep 2025

T

Short break with kids before new school year

It was better than expected, i was impressed on arrival and the reception area was very clean and tidy. All staff extremely helpful. The only thing that was a let down really was the lack of water pressure so showering took ages! The cooked breakfast was absolutely amazing.

Friends_and_family Family

6/10

Pleasant

04 Sep 2025

Ajay

It’s ok at best.
My shower was terrible. Eventually managed to get into another room. Rooms are serviced only every 6 days!

Although recently refurbished, still needs more work done not in great condition.
No restaurant no breakfast either.

Staff were ok they tried their best….but wouldn’t stay here again.

Business Self

8/10

Excellent

01 Sep 2025

David

Staff excellent hotel itself a bit dark in the corridors as the lights were a bit temperamental the bed was very uncomfortable

Partner

8/10

Excellent

31 Aug 2025

Liam

Easy check in, clean room. Hot water wasn’t working in the morning.

10/10

Exceptional

31 Aug 2025

Mrs Tierna

Comfortable room.

Partner

6/10

Pleasant

27 Aug 2025

paul

It's a business hotel cheap and cheerful

6/10

Pleasant

26 Aug 2025

Joel

First and last staf at Wigan Britannia.

The beds were comfortable. See photos for the room. Breakfast was poor, as all the food was fried and limited. Vegetarian breakfast was not offered. We had to ask for an egg and on the last day a staff member asked what we wanted but still got it wrong. One member of staff had dinner with a person staying amd dicussed very loudly that the old head cook was see on the CCTV getting a bj from the receptionist. No other food was available beside breakfast. The grounds were not taken care or cleaned. A nice staff member welcomed us, but didn't really know why you needed my driving licence number. This will be my last visit to a Britannia hotel unless updates are done.

Friends_and_family Family

10/10

Exceptional

24 Aug 2025

Ilona

I can recommend. Staff very friendly

10/10

Exceptional

22 Aug 2025

Mark

A little tired but a great room with everything needed for a comfortable stay

Business

8/10

Excellent

22 Aug 2025

Michelle

Reasonably priced hotel

Reasonably priced hotel, lovely staff and would stay again

Friends_and_family Family

8/10

Excellent

20 Aug 2025

Glen

Value for money stay

Great slay for the money. Room was nice , staff were friendly , free Parking

Business

2/10

Poor

18 Aug 2025

Luke

Very poor experience

Had a five night stay at this hotel with my partner and son who is 8 years old. The landing we were on stank of cigarette smoke and there was guests who were shouting, swearing and had there volume on there tv on loudly all through the night. I let reception desk know about this daily and on the last night i went to reception at midnight to complain. There wasnt a adequate response to any concerns I expressed through my whole stay. Non of us slept so the hotle met no expectation and failed to perform despite giving them the chance to improve the situation. I jave aent my complaints to the manager who insists a one night out of five refund is appropriate... very poor sevice and hotel definitely avoid if you got a family evn if it was like us who were out all day and only coming back to get a short rest before another long trip out. Found the hotel to be very unforgiving even with the time to reflect via email after I patiently relayed our experience and was willing to allow them to redeem there reputation

Friends_and_family Family

8/10

Excellent

18 Aug 2025

Maria

Hotel was ok. Decent enough for the price. Staff were also ok. Check out day, we still had the ‘Do not Disturb’ sign on the door when the Housekeeper knocked. We were maximizing our time until checkout. Didn’t they see the sign by the door? Annoying.
Not enough choices for dining in surrounding areas.

Leisure Family

2/10

Poor

17 Aug 2025

ioana

The kitchen it was dirty and the staff arrogant tab was black not white, hot water not at all is the first hotel i go and they don't have hot water

Friends_and_family Family

6/10

Pleasant

15 Aug 2025

Keeley

Not sure i’d go back not a good sleep

It was good that we could check in anytime after 3pm, as we needed a late check in.
The room was ok, it was clean and had all the things you need for an overnight stay.
The beds are not comfy, the pillows are really hard and the springs in the mattress were sticking up.
The walls are very thin and we could hear next doors conversations well into the early hours of the morning. Nosie on the corridor was loud during the night too.
I suppose you get what you pay for, we only stayed for 1 night and it was enough.

Friends_and_family Family

6/10

Pleasant

13 Aug 2025

Stephen

Old building but the rooms were clean. Shower has no pressure. You get what you pay for.

Business

10/10

Exceptional

11 Aug 2025

Jon

Breakfast a little pricey
Nice holiday feel
Nice open lobby with guests using amenities made it feel like a community

Leisure Family

4/10

Poor

10 Aug 2025

Annmaria

Sad - this hotel group should be ashamed

Hotel is in poor condition. Rooms smell ( I had two different rooms as the first had an unsavory stain on the nets). Shower has no water pressure whatsoever and cups were dirty. Bed was cheap and rock hard !!

Staff were friendly - especially reception ( although a bit of body odor isn’t really the thing to smell when arriving). Place iz a total run down - location is ok but site has been let hi when it was a refugee hotel - I think they have a nerve saying it’s been refurbished.
Could potentially be a nice hotel with a great location near Standidh and Parbold

Self

10/10

Exceptional

10 Aug 2025

Craig

We enjoyed our stay after we went to our original booking snd was advised by Police and Community Police Staff not to stay there, the rooms were very clean (family room), but very warm, it was quite close to all places we wanted to goto, would stay again if i was in the area

Leisure Partner

6/10

Pleasant

06 Aug 2025

susan

The staff are absolutely lovely but the first room was dirty and blood stains on the sheet the receptionist was very apologetic and moved us to a nicer and clean room
When I checked the bed the sheet had been tucked in so much at the bottom that the mattress was showing about a foot away, so I literally had to make the bed again
When I told the girl she was so mortified and said that she would explain everything to her manager
I said for all the inconvenience that we should be compensated with a free breakfast and that is exactly what they did
I cannot fault the staff they were lovely and we had a lovely fresh made breakfast
Don't know if I would stop again but all inall not too bad a hotel there are places to eat nearby but you need a car as the bus service is not brilliant

Leisure Partner

8/10

Excellent

03 Aug 2025

Kenneth

Anniversary stay

Clean and comfortable, with quick check in and out.

Friends_and_family Friends

8/10

Excellent

01 Aug 2025

Oween

Clean, close to the shops and motorway network. Shower power was slow.

Leisure Family

4/10

Poor

29 Jul 2025

Allison

Poor amenities

The bed was really uncomfortable and lumpy and resulted in back pain and not much sleep.
The shower pressure was really weak and the water was in the shower and sink was cold. The low water pressure in the shower meant it was more of a trickle and I couldn't rinse the shampoo out of my hair properly.

Business

10/10

Exceptional

25 Jul 2025

Andy

Perfect stopover.

Great trip up whilst seeing family, hotel was perfect and the staff very good.

Everything was as it should be.

Friends_and_family Family

4/10

Poor

25 Jul 2025

Reg

Budget accomodation - accepted. However...

1. Apart from the person who initially booked us in, the reception staff were uncommuinicative and, in one case, just sat at the desk eating food - very unprofessional.

2. The mattress was terrible, probably the most uncomfortable we've ever encountered. And only one pillow provided per person.

3. Bathroom shabby, poorly fitted out (How anyone could leave the sealant around the sink looking quite so amateurish is a mystery). The hotel was supposedly refitted last year; they clearly never reached the room we stayed in.

3.

Business Family

10/10

Exceptional

23 Jul 2025

Anthony

Easy to find

Easy to find just of the m6

Business

4/10

Poor

21 Jul 2025

Danny

Not quite what we were expecting. If it wasn’t for Hickory’s Smokehouse restaurant I’d be more scathing. Probably one of the worst hotels I’ve ever stayed in. I would not care to repeat this experience.

Leisure Family

6/10

Pleasant

17 Jul 2025

saskia

Don’t know area just stayed overnight as long drive, hotel spacious and clean, big hotel clearly half empty (from availability) so why do they put you next to another occupied room - so you can hear laughter/talking loudly until after 01:00!

Leisure Family