Name: Britannia Bolton
Address: Beaumont Road, Bolton, BL3 4TA, GB

6/10

Pleasant

19 Jul 2026

Linda

Initial reaction was not good as on entering windows boarded up and paintwork off steps. Looked a bit derelict .
However reception area, restaurant and bar had obviously been updated snd refurbished and looked lovely.
Corridors could do with a lick of paint on all doors but room was very clean.
Breakfast was ok

Partner

10/10

Exceptional

18 Jun 2026

Henrietta

I paid £40 for a double room for the night which I thought was a great deal.
The room was clean and check in and out was easy and quick.
I didn’t have breakfast and there was lots of on-site parking.
The place is a bit dated but for the price I paid, I was very happy.

Self

6/10

Pleasant

09 Jun 2026

Kalyan

Nice staff, good breakfast however the hotel and room was very shabby in need of full refurbishment.

6/10

Pleasant

06 Jun 2026

Nasir

need bit more improvement

Partner

6/10

Pleasant

29 May 2026

Scott

Friendly staff

Self

8/10

Excellent

17 May 2026

C

Travelled with a wheelchair user. Staff were very helpful. Ample parking

Family

8/10

Excellent

13 May 2026

Puneet

Amenities

But room was not properly cleaned bed side old medicine garbage was found.

Self

4/10

Poor

02 May 2026

Gladys

The room didnt smell nice and the beds werent comfortable. The hotel is in need of some maintaining
The room didnt look the same as the photos on the Internet
The room had lots of noise from outside and on the second night there were people shouting and arguing on the floor above
which then carried on outside.

Family

8/10

Excellent

20 Apr 2026

Imran

Clean room and great parking . Best value for money hotel

Friends

10/10

Exceptional

19 Apr 2026

Andrew

I choose this hotel regularly as they are so helpful and the staff make me feel very welcome and my room is always of a high standard

Self

8/10

Excellent

05 Apr 2026

Augustin

We are a family of 5 so had to book 2 rooms. They managed to allocate rooms close to each other.

Did not have breakfast so cannot comment on that.

The reception was manned at full level at 23:30, which was very impressive.

The staff were excellent.

The building & amenities look a bit dated, but for the price we paid, we can’t complain.

Will stay there again if needed.

Friends_and_family Family

2/10

Poor

04 Apr 2026

Grant

Really poor service.

Had to wait 30 mins for a pillow and was questioned as to why we need one

6/10

Pleasant

01 Apr 2026

Darren

Unbelievable experience arrived at the hotel to be told we must supply a passport or driving licence to stay at the hotel which is a bloody joke unlike the massive % of the chain that house refugees with 0 I'd but I guess that doesn't count

8/10

Excellent

29 Mar 2026

Zaineb

Yes

Partner

10/10

Exceptional

27 Mar 2026

Onyinye

Wad just lovely honestly

Self

6/10

Pleasant

09 Mar 2026

Carlena

just standard nothing extra just a room to spend the night

Partner

10/10

Exceptional

28 Feb 2026

Thomas

Clean, airy first floor room. Very comfortable.

8/10

Excellent

24 Feb 2026

Colin

Helpful staff, clean room. For the price £55... this was a great hotel.

Self

10/10

Exceptional

24 Feb 2026

Cathie

Clean and tidy with all amenities, staff friendly and helpful.

Even though the hotel is on the outskirts of town it would be walkable on a nice day or just grab a local cab or uber.

Dinner options in town a varied, you can also dinner at the hotel.

Partner

2/10

Poor

18 Feb 2026

Steve

Disgusting room bugs all in the shower and bathroom got a full refund that’s the only good thing

Friends_and_family Family

8/10

Excellent

03 Feb 2026

Mark

Lovely

4/10

Poor

30 Jan 2026

Ant

Had Shouting outside room.all night
No shower gel in dispenser
No extra pillows

Partner

10/10

Exceptional

16 Jan 2026

Elsie

Everything. The breakfast is very good. Thank you.

Business

10/10

Exceptional

11 Jan 2026

Connor

Really clean room but not enough toilet roll but yeah really nice staff and helpful will come again

Friends_and_family Friends

10/10

Exceptional

11 Dec 2025

Mlamuli

Was good and clean

8/10

Excellent

06 Dec 2025

MOHAMMED

Good value

Partner

4/10

Poor

04 Dec 2025

Connor

Room very standard and dated. Hotel from outside wasnt very nice. Felt a bit like a prison.

Partner

10/10

Exceptional

06 Nov 2025

May King

Parking was safe and easy.
Room was clean.
Staff were really friendly.

Business

8/10

Excellent

30 Oct 2025

Kombo

Great parking facilities and local food takeaways. Room was cold but the hotel provided extra heating.

10/10

Exceptional

26 Oct 2025

Jaroslaw

Everything are excelent

Self

10/10

Exceptional

11 Oct 2025

SAINT

Great service great experience

Partner

4/10

Poor

05 Oct 2025

Louise

Rooms bathroom smelt, using/something unpleasant, bathroom door didn’t close/lock, carpets worn, pillows were lumpy and uncomfortable, towels fluffy and that’s a positive

Guests smoking cannabis outside the entrance doors with security stood there is an utter joke!! And stinks!!!

Partner

2/10

Poor

30 Sep 2025

Ian

Cannabis fumes throughout the bedroom corridor. Security guard stood right behind you when checking in. Shouting and commotion throughout the Saturday night there, with banging on my door in the middle of the night, which was terrifying.
Room was shockingly bad and was in need of condemning.
It was 30-40 years out of date and was battered.
Spoke with some of the people staying there and it’s used extensively as a place of asylum and refuge.
The entire place is run down and is more like a run down hostel than a hotel. This was the worst “hotel” experience of my entire life and in my humble opinion the place should not be advertised as a hotel.
It has taken blood, sweat and tears to obtain a refund from Britannia Hotels, who have been so un-cooperative with my booking agents, Hotel.Com.
It’s been a truly terrible experience for me and I would advise everyone to stay well clear of Britannia Hotels.
On a more positive note, I would like to commend Hotels.Com for assisting me in getting justice and a refund from this shady outfit and for that I am truly grateful.

Self

10/10

Exceptional

27 Sep 2025

Alena

For the price the rooms were lovely and clean the staff were kind and helpful
Nothing was missing and even though the facilities are aged it’s very obvious they are well looked after.
Bed was large and quite comfy and bedding was also clean and comfy.
Late checkout was £10 for 1pm which is amazing I have no complaints and will be returning

Partner

10/10

Exceptional

26 Sep 2025

Richard

Check in and check out was easy, the room was clean and there was free tea and coffee. The hotel communal areas were very clean and the staff were very polite. Perfect for a budget stay.

Leisure Self

10/10

Exceptional

26 Sep 2025

Carol

This is ideal as a base to the area it was clean staff were lovely, plenty of parking. Basic but lovely

4/10

Poor

22 Sep 2025

Thomas

Checked in was giving my key card and told where to go, he didn’t explain anything to me or my daughter.

Friends_and_family Family

6/10

Pleasant

21 Sep 2025

Mr Mukesh

Plenty of parking. Stayed 7 nights....room was cleaned once. Smelly carpet and heating didn't work. Staff were friendly. Breakfast was average.....no orange juice for couple of days.....today no hash browns... something always missing

Business

10/10

Exceptional

15 Sep 2025

kamran

room service

very strange to hear that they did room cleaning every after 4 days ,

Business

6/10

Pleasant

15 Sep 2025

Tomas

Stay 1 night, i had car, i need just sleep, so everything was fine, not many exepecktation i needed

Business Self

10/10

Exceptional

25 Aug 2025

Olatunji

Good

Business

2/10

Poor

25 Aug 2025

Ashley

Essential only

Dirty walls, dated and tatty furniture. Bathrooms need replacing. Worst of all though…. There was no soap in my shower dispenser, reception did offer me a block of hand soap though…. Not great at all.

Business

10/10

Exceptional

24 Aug 2025

Mohamed

n/a

8/10

Excellent

17 Aug 2025

Rifat

I had a good night sleep

Leisure Family

6/10

Pleasant

16 Aug 2025

Helen

Rude!

Lovely stay but the attitude of staff was disgraceful

Partner

8/10

Excellent

08 Aug 2025

Bilhar

value for money

We were pleasantly surprised at the cleanliness and state of decor throughout. Breakfast was also good, but perhaps not the freshest but then we were not among the first eating.

In summary, very good value for money and we would definitely go again.

Friends_and_family Friends

2/10

Poor

29 Jul 2025

Lesley

Absolutely revolting!

Chewing gum stains on bed side table, someones hair all over the shower tiles (short, black ones - i've got long blond hair) and mould all over the edge of bath, grouting and where the roof and tiles joined. This hotel was one of the dirtiest places I've ever had the misfortune to stay. I booked this as I wanted to take a short amount of time off my drive back home from Manchester airport after a late flight. I'll never make that mistake again. It is so outdated and dirty, it made my skin crawl. Next time I'll brave the 5 hour drive home!

Self

6/10

Pleasant

27 Jul 2025

Sushila

The beds were very uncomfortable, and you could feel the springs.
Room was a bit hot and the controls on the AC were not working properly, to enable us to turn it up.
Staff were friendly and helpful.

Partner

2/10

Poor

22 Jul 2025

michael

Will not return. Overpriced.

Leisure Partner

2/10

Poor

20 Jul 2025

Joanna

Very poor hotel.
Would suggest not booking.

Business Self

2/10

Poor

18 Jul 2025

Joanna

Booked a number of rooms at the Britannia in Bolton and this is a really bad hotel.
Not nice at all, dirty, poor locks on doors, unsafe. Needs knocking down!

Business

4/10

Poor

13 Jul 2025

Thomas

Dont stay

Awful hotel, Looks disgusting outside and inside

10/10

Exceptional

27 Jun 2025

Joanna

Wonderfully quirky hotel, fabulous comfy beds and extremely clean bathroom

8/10

Excellent

23 Jun 2025

Tracey

Could have done with extra pillows, and more milk in the room

4/10

Poor

16 Jun 2025

Emily

I thought the staff at breakfast were quite rude not very friendly especially considering they knew we were in an unfamiliar place. There was a half eaten chocolate bar from the people before us in between the beds on the floor which made me think the rooms were definitely not clean

Friends_and_family Friends

8/10

Excellent

11 Jun 2025

C

Previously assigned room was kindly switched when we arrived at reception, to one that was easier to get to, without us having to ask. Receptionist very helpful and efficient. Staff friendly

Friends_and_family Family

4/10

Poor

10 Jun 2025

Liam

It’s a shame to say. It wasn’t a great stay. We had a great check-in the staff are so friendly!!

We had a few problems.
Bugs in the bathroom. We used boiling water to dispose of them
Our second room smelt of urine and had no accessible shower under a accessible room
Our last night we manage to return to the room with no power. We were offered another room which we took
The room next door had a problem with a water leak from up stairs. It was pouring out into the hall way.
When I raised it to the front desk the two gents were unsure of which one actually wanted to come and look at the problem

Friends_and_family Family

4/10

Poor

09 Jun 2025

Kerstin

The staff were lovely but the property was run down, basic and dated. Extremely expensive for what it was. Not dirty itself but because it was rundown it felt dirty. Plug hanging off the wall, brown bathroom from the 70s. Could really do with an update. Would be ok if cheaper but for £110 for one night without breakfast I would expect more.
Good things: staff nice, there is parking and the water pressure in the shower is good.

Leisure Self

6/10

Pleasant

09 Jun 2025

Phil

The hotel was nice and comfortable, but the bed was very lumpy, and the pillows were too high for me to sleep on.
The room was to light as there were no blackout curtains and I found it very difficult to sleep.
Breakfast was unfortunately awful, sausages and bacon were very rubbery, was only fried egg no scrambled and only cereal choices were corn flakes or rice krispies.
On a positive note the staff were outstanding, very accommodating and very helpful.
Had a gig on Friday night so was never planning to stay that long however I was booked for the Sat night as well.
Spoke to the staff and they very happily arranged for me to stay on the Sat night as well even though the hotel was very full.
Room was clean, no issues with anything in that aspect

Business_and_leisure Friends

8/10

Excellent

08 Jun 2025

Safiya

Place was comfortable

Partner

6/10

Pleasant

01 Jun 2025

Helen

The car park was unappealing: skips and lack of maintaiance. The room also needed maintainance, sliding window screens interlocking edges coming off, chipped tiles, dripping tap, mouldy silicone around bath, extractor fan not working, window not closing fully. Otherwise clean room, comfortable bed.

Cramped as a double and only 1 chair which was upright dining style.

I expected better for the money.

Leisure

8/10

Excellent

28 May 2025

Saylesh

The hotel isn't terrible but it is rather basic and could be helped with a proper refurb.

Friends_and_family Family

4/10

Poor

27 May 2025

Sarah

Very run down, bathroom dated and old.

Business_and_leisure Family

6/10

Pleasant

23 May 2025

kim

Very clean hotel but no one came into our room to make bed ,empty bins and restock tea and coffee we stayed for 2 nights

Leisure Partner

8/10

Excellent

21 May 2025

Richard

It’s ok, you get what you pay. Older property could do with a tidy up in dome areas including external.

Leisure Partner

8/10

Excellent

19 May 2025

Dennis

No food ,but pub close by

Business

8/10

Excellent

15 May 2025

Emely santos

Property very clean, easy parking

Leisure Partner

10/10

Exceptional

11 May 2025

Sharon

Recommend staying here lovely friendly staff room lovely and clean
Dog friendly

Leisure Partner

8/10

Excellent

05 May 2025

Donna

The staff are so nice and helpful, the outside and the rooms need updating.

Leisure Family

8/10

Excellent

27 Apr 2025

Alex

Only complaint was yellow stains on bathroom sink top.

Other than that it was a good stay

Business Self

6/10

Pleasant

14 Apr 2025

Edward

For those who don't want to sleep in a car.

There are several reasons why this hotel is this cheap. Strong smell of hospital grade detergent when I got into the room replaced by an equally strong smell of cigarettes when the first smell subsided.
Will not stay here again.

Business

6/10

Pleasant

13 Apr 2025

Martin

Britannia hotel Bolton

Hotel stank of cannabis. AC didn't work. Lift didn't work either (not good for a disabled person) the hotel is very dated and in poor condition, car park is full of potholes.

Friends_and_family Family

4/10

Poor

05 Apr 2025

Ibrahim

The staff were polite and reasonable when i informed them about the dirty room we were in. And gave my daughter complimentary breakfast. Overall if i knew that's how the hotel was i would have booked a different hotel. Though it may meet someone else's standard...

Leisure Family_with_children

8/10

Excellent

26 Mar 2025

Mark

Friendly

Business Self

8/10

Excellent

23 Mar 2025

Richard

Could do with a spruce up outside. Inside no problem, lovely comfy bed plenty hot water and good water pressure.

Leisure Family

6/10

Pleasant

18 Mar 2025

Hugh

Moderate price, but worth no more. Must do better.

This older small hotel has adequate rooms but some negative aspects, particularly the catering. We avoided the poor menu for dinner. It looked like school lunches. We paid £12 each for breakfast and that was a mistake. Poor choices, inattentive staff and items run out at 8.30am and never replaced. Fruit juice machine running water, yogurt supply empty, only fruit tinned peaches, mushrooms like bullets, no pastries, croissants or similar. Very overpriced. Staff did not care when asked. Too busy she said. Otherwise no heating on a cold night, bed mattress very hard, people shouting in room opposite till after 4.00am. No ability to contact reception to complain.

Partner

10/10

Exceptional

13 Mar 2025

Amanda

Great nights stay with good entertainment in the bar area.

Leisure Partner

10/10

Exceptional

13 Mar 2025

HELEN

Comfortable room, very pleasant

Lovely Zen themed room, comfy bed, comfy pillows and lovely quality quilt. Lovely hot water and high pressure water. I got a lovely room on the GF...no complaints for the money I paid....but no evening food served as restaurant after breakfast is shut during non event days...so be prepared to get ubers or deliveroo etc as no restaurants within walking distance...but if you have a car you’ll find plenty of restaurants fairly close by.
...only Breakfast served.

Business

4/10

Poor

10 Mar 2025

Neil

Dated hotel

Very dated hotel, strange rules on check in - photo id required was one - they asked for Passport number! Room had a desk but no chair. Bed was very hard. There were no mains sockets near the bed only on the wall opposite. Arrived late and Left early the next morning so didnt use the bar or restaurant.

Self

8/10

Excellent

28 Feb 2025

Mark

Clean

Business Self

8/10

Excellent

27 Feb 2025

Mr Muhammad A

It need a better cleaning and good shower system, rest everything is fine

Leisure Family

4/10

Poor

15 Feb 2025

Mark

Disappointing

From the outside the hotel looks tired and unwelcoming, inside the decor is very 1970s and it had a slightly menacing and hostile feel to it. I suspect it may be used to house people rather than just as a hotel.

The bed wasn't massively comfortable and I was woken by the fire alarm at 3.30am due to one of the residents apparently taking a shower!

Business

6/10

Pleasant

15 Feb 2025

Matthew

The room and staff great value... however being on night medication and having sleep disturbed 2 nights in a row around 3am smoke alarms going off i have come away feeling unwell disappoint as wanted to extend stay untill these sleepless nights.

Leisure Partner

4/10

Poor

14 Feb 2025

Lesley

The fire alarm went off early hours couldn’t find anyone to see if we needed to evacuate stopped after 10 mins beds very hard
Don’t buy the breakfast it was £12 each, no orange juice no butter just margarine new menu just told a full English which was awful rubbery sausage hash browns microwaved & soggy not nice at all don’t waste your money

10/10

Exceptional

14 Feb 2025

ANDREW

Stayed here numerous times whilst working in Manchester area as they are very friendly and helpful and room clean and comfortable as always

Business

4/10

Poor

09 Feb 2025

Cameron

Cheap, but be prepared that it sacrifices a lot

I encountered issues that I don’t feel were resolved at all. Communication between staff isn’t great.

1- Keycard would often stop working so I’d often have to walk back to reception.
2- TV wouldn’t connect to the internet at all, and would often lose access to basic channels.
3- I had to push for my room to actually be cleaned after 6 nights (despite the policy being every 4 nights. When it was only the bed was made and dirty cups etc were just left.
4- The locks were changed during my stay, and no care was taken during the change. Sawdust was scattered all over my clothes. Nothing was offered to rectify this.
5- no food is available outside of breakfast which isn’t good enough.

Business

4/10

Poor

07 Feb 2025

Leonard

Very helpful staff. Very poor breakfast. No breakfast t bags no butter poorly cooked. Car parked beneath our room window had lights on and engine running from 2am until 5am. Other noise and visitors to car park cthroughput the night

Leisure Family

8/10

Excellent

02 Feb 2025

Dave

Beds were comfy

Business_and_leisure Friends

8/10

Excellent

22 Jan 2025

Stephen

Basic, but decent value

The hotel is basic but clean.
No problems with my room - and for the price it represented decent value

Self

10/10

Exceptional

19 Jan 2025

Sarah

A good value hotel.

I'm really surprised this hotel gets some bad reviews. The bedroom and bathroom were very clean. The shower was lovely and hot and good water pressure. The TV was large and worked well. Absolutely no problems at all.

Business Self

8/10

Excellent

16 Jan 2025

Derek

Pot holes in driveway leading to hotel and poor car paekinf facilities

Leisure Partner

10/10

Exceptional

21 Dec 2024

Jaime

Excellent hotel

10/10

Exceptional

18 Dec 2024

Hugh

Excellent All round for the price

Business Self

10/10

Exceptional

05 Dec 2024

Hugh

Excellent all round and value for the price

Business Self

4/10

Poor

01 Dec 2024

Paul

Well rough. Literally the unfriendliest guy on Reception, not just to us.
Last resort if your looking for somewhere

Leisure Family

4/10

Poor

01 Dec 2024

Selsela

The room was chilly and the heat was not working for a while I visited 3 times the reception they were not friendly and midnight it was chilly again the bed was making noise as you move this was the worst thing I experienced ever I was not happy with my stay

8/10

Excellent

30 Nov 2024

David

Ideal for what we needed after visiting relatives on a flying visit

Leisure Partner

2/10

Poor

24 Nov 2024

Lisa

Stayed for one night. Room was very dated and in need of updating. Carpets were very dirty. Bed very uncomfortable. Room too hot and couldnt do anything about it

Leisure Self

2/10

Poor

22 Nov 2024

Les

Never again

4/10

Poor

19 Nov 2024

Tony

My room was very cold the heating didn't work during my first day and the shower ran cold throughout my 2 day stay. The rooms are only serviced every 4 days. The restaurant was closed except for breakfast.
I do not recommend this hotell and won't stay here again.