Name: Macdonald Kilhey Court Hotel
Address: Chorley Road, Wigan, WN1 2XN, GB

6/10

Pleasant

24 Jun 2026

Deepak

We stayed here for a night for a wedding reception. The shower wasn’t functioning properly and we could not close it completely. However, the worst part was it was full of mould. There was mould around the bath tub as well. The beds were ok. I would not stay here again.

Partner

6/10

Pleasant

23 May 2026

Susan

We had no wifi at all .no blind at well overlooked by people having coffee at open doors on raised level opp room 206 no privacy . Bath taps didnt work towels looked grey not white Heating didnt work when we arrived lift broken for years as other guests told us too .No tissues in bathroom very poor restaurant set in beautiful grounds but not a good experience sadly

6/10

Pleasant

19 May 2026

Arron

My room never had towels in and the sink was blocked and never worked. The staff are amazing and the hotel is great.

Self

6/10

Pleasant

17 May 2026

Ellie

Room wasn’t the cleanest

Partner

10/10

Exceptional

02 May 2026

Robin

Beautiful grounds. Room quiet, bed comfy. The staff were all friendly and helpful.

Self

6/10

Pleasant

27 Apr 2026

Anthony

Nice staff, a little tired with no restaurant or gym access… clean and comfortable though! And good price perhaps to reflect lack of amenities

Self

8/10

Excellent

23 Apr 2026

Saleem

Free parking friendly staff nice room and nice breakfast

Self

10/10

Exceptional

21 Apr 2026

Gary

Breakfast excellent, shame they don;t serve food on a Sunday. Suggest they notify guests beforehand so they can make alternative arrangerments. We could not find anywhere closeby serving food after 7.30pm which was prior to our arrival

Partner

6/10

Pleasant

19 Apr 2026

Iain

Okay breakfast. Gym closed. Rooms very tired and noisy.

10/10

Exceptional

08 Apr 2026

Andrew

Impressive reception area, main stair case and restaurant area. Friendly, welcoming staff. Bedroom fine - clean and comfortable. En-suite bathroom a little tired but functional and perfectly acceptable. Very quiet overnight. Excellent breakfast. The hotel is in lovely grounds which give direct access to the reservoirs and country park beyond, ideal for an early morning stroll. Plenty of car parking space.

Self

6/10

Pleasant

04 Apr 2026

Steven

Cracks all in the room, no air conditioning and the food wasn’t very nice for breakfast, it had all flakes and seasoning all over it.

10/10

Exceptional

30 Mar 2026

Roy

Lots of convenient parking. The breakfast was great with freshly cooked food to order and plenty of fruit and pastries.
The bedroom was larger than average with two upholstered chairs and bathroom with a real bath.

Self

10/10

Exceptional

28 Mar 2026

Trish

What a beautiful place to stay so peaceful and serene. I will definitely be back.

Friends_and_family Family

8/10

Excellent

24 Mar 2026

David

Yes it did

Partner

10/10

Exceptional

24 Mar 2026

Arron

The main part of the hotel was stunning. The room I was in & the grounds needs a little TLC and. But overall comfortable night. The lates and resivour was lovely to walk around and spot local wildlife etc.

Self

8/10

Excellent

21 Mar 2026

Richard

It’s an amazing looking hotel, lots of period features in the main building and nice views over the gardens. Our room was in the ‘new’ block. It was a good size, bed was comfortable, kettle, iron ironing board hair-drier all there. It did feel a bit tired though, especially the bathroom and it took a couple of attempts to get the shower hot. But it all seemed clean and for the price we paid I was happy enough

Partner

6/10

Pleasant

19 Mar 2026

Simon

Staff very friendly and helpful, wifi signal very weak in my room and had to hotspot from my phone. Bed very comfortable.

Self

10/10

Exceptional

17 Mar 2026

Sarah

Absolutely friendly, dog loving (and accommodating) staff. Hotel was lovey and warm, in room and bar/breakfast areas. Gorgeous setting.

Partner

6/10

Pleasant

10 Mar 2026

Zoe

Stayed for work. facilities ok. Information said the gym opened at 5am so I set an alarm for a workout to find out the gym was shut. This should have been explained at check in.

Business

8/10

Excellent

04 Mar 2026

Jo

Took a Suite it was good for the price never ate in Hotel apart from breakfast which was poor.

Self

10/10

Exceptional

01 Mar 2026

Paul

Great staff lovely hotel

10/10

Exceptional

01 Mar 2026

Cory

Everything was fantastic

6/10

Pleasant

28 Feb 2026

Kathleen

Beautiful stained glass and wood panelling, but décor in rooms tired and mould in the bathroom. Staff helpful and friendly.

Partner

8/10

Excellent

26 Feb 2026

Michael

all great apart from internet, I couldnt watc netflix in my room

Self

8/10

Excellent

26 Feb 2026

Denise

A lovely setting, friendly staff, nice room, excellent prior communication and a lovely surprise in the room.

6/10

Pleasant

20 Feb 2026

Luke

Cheap and cheerful room

10/10

Exceptional

20 Feb 2026

Michelle

Lovely hotel and Jewel on reception was so friendly and helpful.

Family

10/10

Exceptional

17 Feb 2026

Lynda

Excellent reception team and in restaurant.
Room very clean and comfortable.

Family_with_children

6/10

Pleasant

13 Feb 2026

Michael

Sink in ensuite not cleaned properly - toilet had flush problem - towel rail never hot so towels were always damp , breakfast not good, left most of it - staff nice though

Partner

6/10

Pleasant

13 Feb 2026

Lee

The room was old and tired.I have stayed in most of the Macdonald group hotels and this was by far the worst. Reception area was fine. The staff were very nice.

Business

10/10

Exceptional

10 Feb 2026

Mel

Everything so warm and welcoming

10/10

Exceptional

08 Feb 2026

Colmb

Lovely place at a great price

Leisure Friends

8/10

Excellent

07 Feb 2026

Lorraine

Lovely staff, clean room although needs a little updating, dining room a bit cool and rooms hot, located in counrtyyside.

Partner

10/10

Exceptional

07 Feb 2026

Samuel

Nic quiet place

Business Self

10/10

Exceptional

02 Feb 2026

Jasper

Nice rooms with comfortable beds.

10/10

Exceptional

02 Feb 2026

Jasper

Good location for Wigan, and nice grounds.

10/10

Exceptional

02 Feb 2026

Jasper

Very friendly and helpful staff

10/10

Exceptional

27 Jan 2026

Jasper

Room was big!

10/10

Exceptional

27 Jan 2026

Jasper

staff great

6/10

Pleasant

25 Jan 2026

karl

The only thing that was decent was the breakfast. Dated dark room located in a seperate building away from the hotel. The TV was rubbish hardly any channels worked. Spa not open.

Business Self

10/10

Exceptional

16 Jan 2026

Jane

Yes staff were very ptofessional and courteous
Room and hospitality brill
Debbie and Blake were fantastic
Thankyou
Jane

Self

8/10

Excellent

01 Jan 2026

Richard

The staff are so friendly and helpful it made our stay good. Hotel needs an upgrade as it is not in line with 3 star

Breakfast was cold, which was disappointing as I’m sure if it had been served hot it would have been very good.

Partner

10/10

Exceptional

30 Dec 2025

Ian

Breakfast was fresh and warm, the parking was easy and safe

Leisure Self

6/10

Pleasant

12 Dec 2025

Lindsay

Room was really dated and tbh grubby. Bath rusty, shower dripped constantly, towels stained and off colour, duvet cover had big tear in it , top shelf of wardrobe had loads of sweet wrappers

8/10

Excellent

12 Dec 2025

Elin

Staff were excellent in helping out with multiple things. Building is beautiful, but rooms are unfortunately tired. We had to swap rooms due to shower issue - but as said, staff were fab with this. Breakfast good, and our booking (at a sale) was good value for money

Leisure Partner

10/10

Exceptional

10 Dec 2025

Adrian

Lovely hotel, friendly staff and a relaxing atmosphere.

Friends_and_family Family

4/10

Poor

07 Dec 2025

Samantha

The room they put us in had black mould all around the windows and up walls... The room was so run down it was drab and looked nothing like the pictures. It was also not in the main building and up about 7 different staircases and through so many doors when we had a baby and lots of luggage with us.
Asked to changed room as I wasn't staying in the first room full of mould with a baby.
They did change it but no apology or help moving.. or nothing for inconvenience.
Man on reception desk at evening was very bare minimum and took all his effort to speak.
Breakfast Very average... No veggie options on Sundays on cooked breakfast yet pay full price

How this hotel has that many stars is beyond me.

The room

Friends_and_family Family

8/10

Excellent

03 Dec 2025

Steven

Good overall hotel, gym provides for a good workout. Breakfast freshly cooked with good options. Rooms dated but overall a pleasant stay

Business Self

8/10

Excellent

30 Nov 2025

Tracey

Staff were lovely, room was very big, clean and comfortable food was lovely. The only negative I have, is the shower was cold and it didnt heat up despite being on for a while.

Partner

8/10

Excellent

28 Nov 2025

Diane

Lovely comfy room in the main building. Staff were friendly and helpful. Beautiful surroundings. Dinner was good but the only downside was the scrambled eggs were very cool on arrival to my table at breakfast. But I’ve stayed here before and would stay again.

Business

6/10

Pleasant

26 Nov 2025

paula

Dropped something under bedside rable, picked it up was full of hair and dust. Back of bathroom door full of dust and dirt in the panel.

Self

8/10

Excellent

25 Nov 2025

Robert

Great rooms and Communal areas, very comfy bed

Business Self

8/10

Excellent

24 Nov 2025

Michael

Having read some dreadful reviews, we were really not looking forward to our stay here. We had booked a suite through Expedia as it was only slightly more expensive than a regular room, and were so glad that we did. Ample free parking and after a lovely warm welcome, we were allocated the Bronte suite which is in the original, main part of the building. Room was huge, bedding was crisp and clean. Bathroom looked to have been recently renovated with a huge shower and was spotlessly clean (other than for a layer of dust on the panels behind the door). The Elemis products were wonderful.
Plentiful tea/coffee sachets.
My only recommendation to the hotel would be to make sure that cleaners pay attention to dusting. Whilst the obvious areas like bedside cabinets and dressing table were dust-free, the tops of the leather chairs were dusty and there were a couple of cobwebs behind the bedside cabinet (which I discovered when I plugged my phone in).
The breakfast buffet was plentiful with hot and cold choices. The coffee was from a urn and was undrinkable...a coffee machine which offered a variety of coffees would be preferable.
Its a wonderful old building with many lovely original features. We thoroughly enjoyed our 1 night stay and would stay again. The staff are clearly working hard to rebuild the hotels reputation and were very friendly and welcoming.

Leisure Friends

6/10

Pleasant

24 Nov 2025

Stuart

Breakfast menu advertised Salmon and award wining black pudding - There was none. - Instead there were cold serving plates (I mean ice cold), lukewarm sausages and bacon, over cooked tomatoes. - Staff friendly as ever but breakfast let in down - Last time cooked to order - Will not stop again when average and £100 per night.

Business

10/10

Exceptional

17 Nov 2025

Kelly

Beautiful breakfast very good variety!
Polite friendly staff
Would stay again 😊

Leisure Partner

10/10

Exceptional

16 Nov 2025

Debbie

The room was clean and had everything we needed. It was very quiet and we both had an excellent nights sleep on the very comfortable bed. The lounge bar was very nice and we had a lovely meal, we had a dog with us so could not eat in the main restaurant but the lounge bar was lovely and it was certainly no hardship eat there.
The staff were all so pleasant and helpful and it made for a most enjoyable stay.

Leisure Pet

2/10

Poor

13 Nov 2025

craig

Room, cleanliness, dangerous electrics, dirty bedding etc etc

4/10

Poor

31 Oct 2025

Bernard Patrick

The room was very cold and dusty. I asked the reception staff if it was indeed a delux room. They said it was, I said it did not seen very delux to me. They did not reply.

Leisure Friends

10/10

Exceptional

29 Oct 2025

Charles

Yes

Partner

8/10

Excellent

29 Oct 2025

Joel

Great staff, charming place, good breakfast

Partner

4/10

Poor

26 Oct 2025

JULIE

Staff were friendly but the hotel itself needs some serious TLC.
Our room was in an annex, cold, dark & shabby.
The worst experience about our stay was the noise from both neighbouring rooms with guests talking, laughing, banging about until 5am, making it very difficult to sleep.
I have never stayed in a hotel where the bedroom walls are so thin, you can hear everything in the next room. I am actually deaf, wear hearing aids and i could still hear the noise they were making at such a late hour! To add to this unpleasant stay, was the strong smell off weed in the hallway which seeped into our bedroom, even in the morning.
The hotel bedroom didnt have a telephone so we were unable to report this disrespectful and antisocial behavior to the reception.
Certainty won't be staying here again or recommending to others!

Partner

8/10

Excellent

22 Oct 2025

Wendy

Lovely place but disappointed with the food! Waited a long time on both evenings and items I wanted weren’t available! Final night they had a group of men who were very loud and swore a lot. They talked about women and weren’t very complimentary about them either! Staff were lovely and we felt sorry for the young waiter who had to apologise a lot!
Mixed messages about a guide dog n training being allowed in the restaurant.

Partner

10/10

Exceptional

20 Oct 2025

Stuart

Great hotel & location - staff very friendly. Food amazing !!

Business

8/10

Excellent

18 Oct 2025

Aaron

Pleasing stay

Friendly check in. Clean room, comfy bed, the right price point. A pleasing stay. Only downside is proximity to town centre.

Partner

6/10

Pleasant

18 Oct 2025

Christopher

Property staff are great its just still being upgraded.

Leisure Family

4/10

Poor

15 Oct 2025

Damian

Upon arrival the outside of the main building looks good that's were it's stops the staff are 5 star in there welcome and doing there jobs no problem there
The room was very dated no plug sockets near the bed furniture very dated not in a good way
Bathroom absolutely disgusting paint peeling of the ceiling bathroom was some thing out the 70s not in a good way very poor condition
No WiFi in room at all again in this day is a standard thing
Carpets very dated needs new one or a very deep clean at least made me feel ill being in the room such low standard
I had a evening meal that was sent back twice as under cooked in parts meat was rough didn't even get correct meal at the same time
Beer was off tasted disgusting
I was up being sick all last night
The breakfast was so bad I sent it back
As over cooked how you can cook a breakfast wrong is a serious concern
The buildings are in such bad repair it doesn't match what you see on the website
Now I understand why the rooms are cheap
Even the staff agreed with what I said to them they were so kind and friendly
It's a shame at the hole venue could be made 5 star and above very easy the lack of money that hasn't been spent is shown
Should be a amazing place to stay at best it's 2/ 10 at moment
I could very easily renovate the venue to achieve 5 star and above
As we are working in local areas on several big developments
But I wouldn't put my team members in there as is

Business

10/10

Exceptional

11 Oct 2025

C P

Parking was easy and reasonably secure.
Check in was easy.
Breakfast was good quality and value for the money.

Business

10/10

Exceptional

23 Sep 2025

Paul

Beautifull buiding and welcoming staff. This hotel has had a chequered recent history but is well on its way to becoming a first class venue again. Excellent.

Business Self

6/10

Pleasant

16 Sep 2025

Deborah

There were problems with the room and the food. General Manager has offered us discounted stay, upgrade of room and free breakfasts if we return.

Leisure Partner

6/10

Pleasant

11 Sep 2025

Anthony

Nice location, however bedroom and bathroom very very dated and standard of cleaning was poor. Signage inside and in the grounds was difficult to see. Money needs to be spent on refurbishment.

Business Self

8/10

Excellent

06 Sep 2025

Carol-Anne

Having stayed at Kilhey Court many times in the past (a long time ago now) we thought that we knew what to expect. Reception/bar and our room were excellent. Unfortunately the spa has been closed and there are just a few signs of lack of investment (leaking roof on the stained glass atrium, tiles missing from the spa roof). If we had never stayed at the hotel during it’s hey day we may not have noticed these things but it is sad to see, and we hope that these small signs are not the beginning of the decline.

Leisure Partner

8/10

Excellent

31 Aug 2025

Steven

Family weekend.

Three family rooms, 5 adults, 4 children. Good stay, staff excellent. Hotel and rooms are tired but large and clean. Overall good stay and would use again. Breakfast was fantastic.

Friends_and_family Family

8/10

Excellent

31 Aug 2025

Donald

I liked everything about the property. Facilities were good.But I was disappointed that the price did not include breakfast. £ 15 was a

10/10

Exceptional

26 Aug 2025

Peter

Great place

Leisure Pet

6/10

Pleasant

18 Aug 2025

Peter

It was clear that cost savings were affecting the food service at breakfast. The standard was okay but would be so much better if the self service had been described better, for instance the breakfast clearly stated Black pudding with a full breakfast, but it wasn’t on display, you had to ask for it. Which is fine if you know to order before assembling your breakfast plate otherwise the black pudding arrives when you have nearly concluded your breakfast. A simple sign next to the plates would improve this!

Leisure Partner

6/10

Pleasant

17 Aug 2025

David

The hotel although advertised as 4 Star was missing some things. Room had not been fully cleaned and dusted and overall the hotel needs some TLC.

Leisure Partner

8/10

Excellent

12 Aug 2025

nathan

Lovely space, very scenic and cosy. When we went restaurant seemed like it had just reopened and the staff seemed a bit lost as they were just trying to remember table numbers in their head. Would recommend going once it's fully up and running

8/10

Excellent

10 Aug 2025

Denham

The hotel bar was very busy due to the number of people staying at the hotel the weekend. The bar had run out of Brandy, vodka and Guiness.
The staff worked very hard and very polite and courteous although the hotel seemed to be short on staff.

Friends_and_family Friends

2/10

Poor

09 Aug 2025

P M

I had a very disappointing experience at this hotel, which I had looked forward to. We specifically booked a \"Standard Double Bed,\" but upon arrival, we were given a twin bed. When we raised this issue, we were told it was \"Hotels.com\" fault due to a miscommunication indicating \"twin\" rather than \"deluxe.\"

Additionally, the breakfast was of very poor quality, and the service was lacking. Even after multiple requests, the coffee we asked for upon our arrival at breakfast was only brought to us after we had finished eating.

Overall, I would rate my experience a 2/10. I would not recommend this hotel based on our experience.

Friends_and_family Family

8/10

Excellent

09 Aug 2025

Gillian

Booked at the last minute and excellent value for money. Wished I’d found it earlier as it is so much nicer than Travelodges I’ve stayed in before in this area.
Can’t comment on other hotel facilities as l only stayed one night and left early next morning so didn’t eat.
I would certainly return.

10/10

Exceptional

09 Aug 2025

christie

The hotel and its surroundings were truly picturesque. The rooms were spotless, and while the restaurant offered a limited selection, the overall experience was pleasant. However, one concern was the presence of dead flies on the restaurant’s window sill. Given the warm weather, this issue should have been addressed promptly to maintain cleanliness

Business_and_leisure

10/10

Exceptional

07 Aug 2025

Peter

Could you with nuts and crisps. Said they have ran out,we have been 5 times ,and every timr run out

Business Partner

8/10

Excellent

05 Aug 2025

GERARD

e was excellent, everyone we came into contact with was pleasant and extremely helpful. The breakfast was very good, well cooked and served with a smile. The only down side was though the room was beautiful, the heated towel rail was not broken and the flush on the WC was poor, and some of the wallpaper was peeling in some areas. Overall a very pleasant stay. Thank you

Leisure Partner

2/10

Poor

04 Aug 2025

Nabil

We have booked two nights at this hotel two
adults and two childrens

We could not stayed the second night because of the condition of the room it was smelly and very old. We had to leave. And we couldn't get the refund for the second night.
I would not recommend this hotel to any one.its too far and smells and too old

Friends_and_family Family

8/10

Excellent

01 Aug 2025

Pauline

The room was lovely. Clean and comfortable.
The staff were welcoming but thin on the ground.
Dinner was disappointing as only a lounge
Menu was available but as i only wanted a simple
Alternative it was quickly provided.
Overall a pleasant 2 night break.

Leisure Partner

10/10

Exceptional

01 Aug 2025

Jane

Reception or Jewels also known as Julie was freindly and welcoming .
Lovely quiet spacious room and lovely breakfast served by Santosh and Aaeron very attentive
Mornin greeting from the lovely Debbie start the new month on a good note
Thankyou for the jacuzzi bath in room just what I needed after working all werks with complex needs children rest and recuperation
Thankyou Jane room 201

8/10

Excellent

29 Jul 2025

Verified traveler

The atmosphere is quite no back ground music, limited choice of food options and not enough variety of stocked spirits.

Partner

10/10

Exceptional

29 Jul 2025

Lynn

Excellant service if have stayed twice now

Friends_and_family Family

4/10

Poor

27 Jul 2025

Lisa

Staff from reception/housekeeping to the maintenance man Jack, all exceptional. Hotel definitely not 4 star. Very tired, rooms in annexe long walk and had to go outside to get to. Room clean, very poor shower no pressure at all. Bathroom very dated. Windows not double glazed and dirty in the sills. Walls in rooms paper thin, could hear everything. 1st night next to a noisey family, 2nd night very loud snorer another night a barking pet, then last night of a 6 night stay another noisey family!! Hotel seems very large don't understand the policy of placing solo travellers on an extended stay next to families/pets. Booked for the use of the gym facility. Very long walk up and down stairs, corridors. Felt like a workout before I even got there! Gym equipment/machines very good however gym totally neglected.. no water machine working, air conditioning not working, no paper towels, spiders and cobwebs on all windows (inside) no toilets (would have to go back to the room). I felt very isolated and vulnerable as a women using the gym as it was so out of the way and even though it had a security camera did not feel safe so only used it once. Would say 3 star. Would give all staff 5 stars

Leisure Self

6/10

Pleasant

23 Jul 2025

Isabel

Beautiful reception & dining area. Bedroom very basic and worn. Booked a family room but there was only 1 small double bed. Clearer signage needed for carparks and bedrooms.

Business Partner

8/10

Excellent

22 Jul 2025

Andrew

Nice hotel, room a little dated and restaurant served a limited menu. I would stay again but would not eat at the restaurant.

Business

2/10

Poor

17 Jul 2025

Laura

Awful from start to finish

Awful noisy people arguing in room
Next door staff arguing with clients in the restaurant dirty beds no linen for the cot and it was broke. Approached hotel
And they did nothing

Friends_and_family Family

10/10

Exceptional

11 Jul 2025

Verified traveler

Peaceful retreat

A very peaceful hotel. Lovely setting & very interesting interior. Clean. Staff very friendly & helpful.

Friends_and_family Family

4/10

Poor

10 Jul 2025

Verified traveler

Needs decor and appearance update urgently

In need of updating. Reception not focussed on checking in. Room old, sofa dirty, bathroom had hair clip left on side of bath.

Business

2/10

Poor

09 Jul 2025

David

Avoid

1980's place with coloured bathroom suite and no investmwnt in 40 years. Pool etc shut.

Breakfast a shambles with almost every table covered with dirty dishes etc and no staff. No juices left, no plates/bowls for continental. A complete joke

Self

10/10

Exceptional

03 Jul 2025

Arslan

The hotel is nice place 👌quite area and view was very nice Staff good and the good thing check in what time you reach there no need to wait.

8/10

Excellent

01 Jul 2025

Stephen

5 stars for cleanliness and politeness of staff,

Rooms and hotel restaurant very clean polite and courteous staff, all spoiled by noisy inconsiderate guests noisy and banging doors till early hours of morning, smell of pot on ground floor. All this causing dogs that were staying with guests to bark and keep awake people.

Business

10/10

Exceptional

30 Jun 2025

Rachael

Room and bathroom was so clean, fresh and tidy.

Partner

2/10

Poor

19 Jun 2025

Jamie

Dreadful place. The room was terrible. Very dated and in desperate need of decorating. I would not recommend this to anyone and would never stay here again unless I was desperate.

Business

8/10

Excellent

17 Jun 2025

Samantha

We have stayed here before due to location and value for money.
Twin room was comfortable and breakfast was included. Staff very friendly.
Some areas of the property look in need of some attention but no issues for us at all.

Leisure Family