Name: Mercure Haydock Hotel
Address: Penny Lane, Haydock, WA11 9SG, GB

8/10

Excellent

27 Jul 2026

James

No don’t want to do a review

10/10

Exceptional

25 Jul 2026

Alice

Room was lovely, spacious, clean and very quiet. Would absolutely stay here again .

2/10

Poor

23 Jul 2026

Wai Bing

We booked this hotel specifically because the room was advertised as having air conditioning, which was very important to us as we were staying during a heatwave.

However, when we arrived, we were told that air conditioning was only available in the suites. This was extremely disappointing because the information shown when we booked clearly led us to believe that our room would have air conditioning. If this had been made clear before booking, we would have chosen a different hotel.

I feel very misled by how the facilities were advertised. Guests should be able to rely on the information provided when making a booking, especially when a particular facility is the main reason for choosing that hotel.

The only positive part of our experience was the staff, who were very nice, friendly and accommodating.

2/10

Poor

22 Jul 2026

daniel

Windows broken and nailed shut, room was very hot, unable to sleep. No fridge. nailed boards onto the walls. Room was dirty and needed refurbishment in all areas of the room. I wouldnt stay again

6/10

Pleasant

20 Jul 2026

True Refrigeration Uk Sales -

Terrible Guinness and hotel is getting old. Good sized room though and pretty quiet.

Business

6/10

Pleasant

18 Jul 2026

Steve

Hotel is in a convenient location near to the m6 at Haydock. A bit overpriced for a Mercure which feels and looks dated

Friends_and_family Friends

6/10

Pleasant

15 Jul 2026

Karen

The staff were extremely helpful but the room was very tired and in need of an upgrade. A very uncomfortable nights sleep as the mattress springs are very prominent. I had to double over the quilt and use it as a mattress topper.

Self

10/10

Exceptional

13 Jul 2026

Leanne

Superb stay, hotel breakfast and staff were amazing. Pool was excellent and room was huge

Friends_and_family Family

4/10

Poor

04 Jul 2026

Bruce

School prom on at night and room ( most rooms ) faced towards the marquee
As a result there was no sleep until it finished
If we’d known we would have gone elsewhere
Car park was full of people getting dropped off and grid locked when we arrived

Partner

6/10

Pleasant

30 Jun 2026

Susan

Very helpful and welcoming staff.

Rooms are tired and in need of some TLC.

Self

10/10

Exceptional

19 Jun 2026

Janet

This is a lovely hotel, spacious, clean and comfortable. We really appreciated being upgraded to a suite and had two very comfortable night's sleep. Highly recommended.

Partner

10/10

Exceptional

06 Jun 2026

Rachel

Friendly staff, nicely decorated clean rooms. Good choice of breakfast. Nice hotel, close to racecourse and not far in an Uber to train station to explore further afield. Will stay again 👍

Partner

10/10

Exceptional

02 Jun 2026

Keeley

Lovely hotel in a beautiful setting. Ideal for race day. Lovely buffet style breakfast and friendly staff. Only let down was the room was a little ‘tired’ and in need of a refurb

Partner

6/10

Pleasant

31 May 2026

Michelle

We were given a room that had no TV with used towels in the bathroom, we were moved to another room, the hallway smelt of smoke and two staff members also in front of us mentioned this but do not think anything was done about this. Hotel in a good location with good leisure facilities.

Partner

4/10

Poor

25 May 2026

Jonathan

I stayed here on a week day for a trip to Haydock Races and came away fairly disappointed. I wasn’t expecting luxury given the price point, but it also wasn’t especially cheap compared to other budget options nearby, so I had hoped for a better standard.

The first impression of the room wasn’t great. There were several dark hairs on the bed, a dead bug in the bed, and a ripped pillowcase, which immediately made the room feel unclean and poorly maintained. The curtains were also full of holes, so the light came straight through early in the morning.

Noise was another issue. The rooms are definitely not soundproof and you can hear people constantly opening and closing doors in the corridor. On top of that, the cleaners were hoovering in the room next door at around 8am, so there was no chance of a lie in.

The breakfast room itself was pleasant enough and the food was alright, although certainly not the best hotel breakfast I’ve had. I didn’t enjoy the coffee, and the two breakfast staff members seemed quite chaotic during service.

Overall, it was okay for the price but I would suggest more attention to cleanliness.

Business

8/10

Excellent

24 May 2026

Pamela

Hotel is ideal for visiting Haydock races. Approx. 20 minute walk. Rooms were big enough and well equipped but a little dated in parts. Friendly bar area, with good food. Overall a great stay and lovely hotel.

Partner

6/10

Pleasant

19 May 2026

Emma

Friendly staff but dated rooms and my room clearly had a moth issue!

10/10

Exceptional

18 May 2026

Kel

Big bathroom which was very clean, staff are very friendly, welcoming and provide great hospitality.
The room itself was spacious and comfortable.

Breakfast has a great selection of choices from full English buffet to cereals, fruits and pastries.

My second time staying here and will definitely be returning when needing to stay in the area!

Self

8/10

Excellent

18 May 2026

Scott

Reception and check in was exceptional.
Room attention to detail could have made this so much better

Partner

10/10

Exceptional

17 May 2026

Sharon

I like the view and I like the swimming pool and the pizza was yummy and the ice cream was really good Isabelle aged six

10/10

Exceptional

16 May 2026

David Anthony

Great location, hotek clean and staff excellent.

Partner

10/10

Exceptional

11 May 2026

Peter

Great service.
Clean room.

Friends_and_family Family

4/10

Poor

26 Apr 2026

Gary

Room was very basic was traveling with family so we asked to check in early charged us £30 but our daughter who travelled with us room was already ready when she arrived for them but we got charged which I wasn't happy with. Hotel rooms were very basic, hitel reception area was nice the bar staff were very slow and even forgot at coffer we had asked for at one point had to ask again didn't get breakfast but had a breakfast sandwich from bar before was left was nice. Would stay again but need to upgrade rooms and needs a bit of tlc.

Friends_and_family Family

10/10

Exceptional

24 Apr 2026

Edward

We loved our stay at this hotel. The staff welcomed us with smiles and took time to answer our questions. They were so welcoming. Great sized room, toiletries, lovely big comfortable bed, bath with plenty of hot water. Food was very good and reasonably priced. We were just sad that our timetable didn’t give us enough time to use the beautiful pool. All in all a great stay! Thank you!

Partner

8/10

Excellent

19 Apr 2026

Tom

Few broken things noticed in the room but overall good night sleep and chilling zone

8/10

Excellent

17 Apr 2026

paul

Room was clean but condition was dated and room was cold

Self

10/10

Exceptional

12 Apr 2026

Lorraine Tracy

Clean rooms staff were brilliant and free parking plenty places

Partner

10/10

Exceptional

09 Apr 2026

Patty

Overall a positive stay clean, comfortable for a one night stay.

Partner

10/10

Exceptional

06 Apr 2026

Eddie

The people at the hotel was amazing

Partner

6/10

Pleasant

01 Apr 2026

Colin

Ideal location just off M6. Wasn’t as clean as usual

Self

8/10

Excellent

22 Mar 2026

Colin

Nice, clean and friendly staff

8/10

Excellent

16 Mar 2026

Lynn

Room was very nice and comfortable, bathroom could do with a bit of TLC, especially the toilet flush.

Family

10/10

Exceptional

15 Mar 2026

Jonathan

Excellent stay at the Mercure Haydock

Friends_and_family Friends

10/10

Exceptional

11 Mar 2026

Steve

Very friend staff nice surroundings

Partner

6/10

Pleasant

11 Mar 2026

Ray

Pretty cold

6/10

Pleasant

06 Mar 2026

Adrian

Staff friendly, room large but condition of the hotel was a little tired and the food in the restaurant and at breakfast could have been much better.

Self

10/10

Exceptional

05 Mar 2026

paul

excellent location . rooms were a bit dated but clean

Self

10/10

Exceptional

04 Mar 2026

Stephanie

Na

8/10

Excellent

01 Mar 2026

Phillip

Room was very good and well appointed. The maintenance team need to re-mastic the bath, though. Staff were very friendly, professional and helpful. But the hotel manager needs a talking to. Saturday was exceptionally busy but management only allocated one person to the bar with a 20 minute wait to be served. The bar lady was brilliant. The manager needs to ‘act down’ and plug the gaps when needed. This is typical of management in this country who sit in offices rather than working at the coal face when needed.

Self

4/10

Poor

01 Mar 2026

Samantha

Noise, rooms are not noise proof at all, people banging doors and talking in the halls all night.

10/10

Exceptional

22 Feb 2026

Mark

Room was lovely. Staff were really responsive and helpful. It's a great budget hotel...

8/10

Excellent

22 Feb 2026

Patrick

the member of staff at reception was helpful:
*) apologetic for our wait even though it was obviously not her fault, but that of an unprepared customer
*) noticed that I was using elbow crutches and allocated us a more suitably located room without being asked

6/10

Pleasant

15 Feb 2026

Lisa

Whilst we were evacuated due to a fire, which we understand was beyond the control of the hotel, we got back to our room and immediately got ready for bed to get warm and wanted to order room service. We were unable to do this as there was no phone in the room.
Overall, it was an okay stay

Leisure Family

10/10

Exceptional

14 Feb 2026

Darren

Yes

4/10

Poor

08 Feb 2026

Eddie

We were surprised by the size of the room on walking in however, we had no heating in the room so had to phone down and report it. We were given an electric heater immediately so we could get warm.
The meal we had at our celebration was okay but prawn cocktails had hardly any sauce and were a bit dry!
Our bed although when we initially tried it was reasonably comfortable on getting into bed that night the mattress was very uncomfortable with springs showing through and we were unable to get comfortable all night. Waking with very sore backs this morning.

Friends_and_family Friends

10/10

Exceptional

02 Feb 2026

DJ

Brilliant

10/10

Exceptional

27 Jan 2026

Michelle

Brilliant unexpected free upgrade to premium room thank you

Business

4/10

Poor

27 Jan 2026

Benjamin

No heating. Freezing cold. Mouldy ceiling. Dated bathroom

Business

8/10

Excellent

25 Jan 2026

David

Room spacious & clean gym small but workable, let down couldn't get water from the water dispenser in gym and lockers not working.

Business

10/10

Exceptional

25 Jan 2026

patrick

Nice room great staff. Very clean hotel lights in the room could be better as could the tv. But looks and feels a great hotel

Friends_and_family Friends

6/10

Pleasant

06 Jan 2026

Andrew

Room was clean and comfortable but in need of modernisation

Leisure

6/10

Pleasant

28 Dec 2025

Sharon

Staff were friendly. Unfortunately there was a wedding on the night we stayed.

I was tired after an eight hour drive. I used the pool and sauna, but unfortunately the jacuzzi and steam room were out of order.

We went for a meal as it was included in the room rate. The menu available was severely reduced. The Breakfast /lunch bar menu plus a couple of specials.

The service was very slow I think they forgot we were there. Food was ok, but I think the main course had sat out for a while.

We went back to the room, and listened to the wedding disco until it finished at midnight.

Partner

4/10

Poor

27 Dec 2025

leanne

Booked a double room, when we went to the room it was two single beds! Reception changed us to another room and the lights weren’t working, by this time I had had enough of running up and down the stairs (with pneumonia)!

Partner

6/10

Pleasant

27 Dec 2025

Alison

The heating wasn't working & the tiles on the bathroom floor was loose. The shower screen leaked and horrible sealant around bath & shower was dirty & coming away.
Staff were good.

Business_and_leisure

10/10

Exceptional

21 Dec 2025

David

Excellent service 👏

Leisure

10/10

Exceptional

18 Dec 2025

Steve

Clean room

Partner

2/10

Poor

13 Dec 2025

Mandi

Good Evening
I stayed at your hotel on sat 6th Dec., I checked in and the receptionist told me my room had been upgraded , It's smelt damp and musky outside the room , when we opened the door it was worse, We got in the room and the wall paper looked liked it had been patched up , along with stains on the walls.There was an empty beer bottle in one of the cupboard the carpet was thread bare in places .When I went in the bathroom all the bathroom

8/10

Excellent

11 Dec 2025

russell

Bedroom was dated and did not smell fresh

Partner

8/10

Excellent

10 Dec 2025

RICKY

ok

10/10

Exceptional

02 Dec 2025

Geoff

Staff were very polite & efficient. Facility was clean & tidy

Business

8/10

Excellent

30 Nov 2025

christian

Stayed on business recently and have done many times before. Love the place and always will come back. This time the front desk went over and above, especially Chin. He’s a diamond

Business Self

10/10

Exceptional

30 Nov 2025

Robert

Nice room and food was good

Business

2/10

Poor

24 Nov 2025

Michelle

The room had water damage on walls. We paid for half board and the evening meal was awful and the breakfast wasn’t great. The staff we lovely

Partner

4/10

Poor

23 Nov 2025

Damian

Room was cold. The air con heater didn’t work. For the 2nd night we were given a portable heater.

Prosecco was cheaper to buy by the glass than the bottle. Confusing.

Breakfast was decent.

8/10

Excellent

23 Nov 2025

Claire

Lovely hotel & staff. Room was very cold even with heat on. Maybe needing windows renovated? Lovely grounds & quiet given its location close to a busy road. Excellent breakfast with room service bang on time!

Business

10/10

Exceptional

22 Nov 2025

Jonathon

Brilliant

8/10

Excellent

17 Nov 2025

Mary

Everything nice and clean and adequate towels etc. unfortunately the room was a little cool and despite fiddling with the aircon control I was unable to improve the temperature. Tea and coffee fine but maybe a cple of little complimentary biscuits would be nice. Staff all lovely and super helpful

Leisure Self

10/10

Exceptional

16 Nov 2025

Elaine

Very helpful and courteous

Leisure

10/10

Exceptional

04 Nov 2025

Aaron

Go all the time, bar area feels like home and that’s what I like

Business

6/10

Pleasant

29 Oct 2025

Keith

Staff are fine, rooms neef urgent referb, they are past their best.

Business

8/10

Excellent

29 Oct 2025

Keith

Breakfast expensive, so didnt use it, made additional service charge for bar food order, so wont do that again.
Room was comfortable enough but fixtires & decor very tired, needs a tevamp eslecially in the bathroom.
Staff good, entrance etc. Ok but the quality is only on the surface, rooms ive stayed in here recently need deep referb.

Business

6/10

Pleasant

24 Oct 2025

Sheila

OK but noisy.

Beautiful public area, gorgeous lounge/bar area. Staff were very helpful, polite and friendly.
Breakfast room OK but for some reason only half the lights on, so quite dark.
Bedroom was lacklustre and soulless. Flickering bedside lights, no artwork on walls, corners of bath at shower end were in a sorry state- probably years of not quite being cleaned properly. Such as shame as the public part of the hotel is lovely- presumably to attract wedding couples.
Not very sound proof, we were woken frequently by people in the corridor up until 2am, (there was not a wedding when we stayed)and then someone else's shower noise woke us up at 6am.

Partner

8/10

Excellent

19 Oct 2025

Grahame

The hotel ambience was superb. Will stay again.

Partner

10/10

Exceptional

18 Oct 2025

Jonathan

Good value. Although it is a bit dated the room was large and comfortable and well maintained

8/10

Excellent

13 Oct 2025

Raymond

Breakfast was plentiful, but both the coffee machines could not produce better than \"warm\" coffee. The bar coffee machine could produce HOT coffee.
Room was clean and comfortable, BUT the window would not fully close, producing a slight draught. I could not find the source until the final night, a very slight failure to close

Friends_and_family Family

10/10

Exceptional

12 Oct 2025

CA

The staff were extremely helpfully and friendly. My room was very comfortable, and the bathroom was luxurious and clean.

Self

8/10

Excellent

11 Oct 2025

michael

Plentiful availability for breakfast.
Some of the clients language (trades people) was uncalled for in a room of guest.
Staff efficient and friendly.

Business Partner

8/10

Excellent

10 Oct 2025

Robert

Good hotel, very friendly staff, great bar that stays open until late!

Business

8/10

Excellent

28 Sep 2025

Ian

Great stay - Staff were excellent

Shame you expected us to pay £10 per
Visit to swimming pool as I booked 4 rooms
For 3 nights and spent close to £2000 overall

Surely a bit of flexibility would be good
We would t mind paying £10 extra per person

Apparently it was our Mistake by booing through Expedia
Disappointing to be honest

Business

6/10

Pleasant

27 Sep 2025

Victoria

Nice to be upgraded to privilege room but room really cold , heating didn’t seem to work . Nice big bed . Some drinks in fridge but no bottle opener to open them so waste of time we couldn’t drink them ! Really noisy people next door at 1 am they were still shouting so I tried to phone reception , phone not working from room so had to phone on my mobile . Security came and knocked on door and told them to be quiet . Not hotels fault we had noisy neighbours , couldn’t open window in morning and this was quiet grubby , hotel looks tired and lots of doors banging . Nice staff but overall I can only given it a ok marking

Leisure Friends

2/10

Poor

21 Sep 2025

Nancy

Water poured through the rough onto live lamp from the roof of our hotel room. Nobody in reception and no acknowledgment from hotel or support to address issues. Shame as nice hotel.

6/10

Pleasant

16 Sep 2025

Richard

Lighting in room very poor as rooms very dark. The additional £10 to use the pool seems very overpriced considering there were swimming lessons taking place so not very relaxing and also the jacuzzi was drained and out of action. Neither of these thing were told to me before I paid otherwise I wouldn’t have bothered.

Business

6/10

Pleasant

12 Sep 2025

Simon

Refresh required.

The hotel could really do with a refresh if I'm honest. The staff are friendly and tentative. Food in the evening was average and breakfast was good.

Business

10/10

Exceptional

11 Sep 2025

Aaron

Great place to stay

Business

2/10

Poor

02 Sep 2025

Stuart

No Air-Con !! Nothing to say in advance the AC had been broken for 5 weeks (Its a Daikin, so quite common for parts)

Charge £10 for guests to use the pool...... oh thats right, Jacuzzi not working.....
Big name chain, but 2* setup

6/10

Pleasant

02 Sep 2025

Julie

We booked half board but when we got there we were told that we had to order and eat in the bar area as the restaurant is for coach parties! Eating dinner when a coach load comes in, not pleasant. Next night there was a wedding in the marquee. We decided to eat in the conservatory, which was nice until the whole wedding party came in. After that we couldn’t get near the bar and had to go to our room with no dessert or more drinks. Also we were told there would be music from the wedding but wow it was so loud! As paying guests we felt like second class citizens. There should be a bar area for residents but as usual I expect the problem is they do not have enough staff to cover this.
The staff did their best and the food we had was nice but we expected a four star experience with a nice dinner in the restaurant not bar service!
Also the window in our bedroom had to be propped up with towels so we could get some fresh air.
Overall not a great experience.

Leisure

8/10

Excellent

29 Aug 2025

Kevin

Good location for the racecourse

I recently stayed at the Mercure Haydock Hotel in St Helens and had a thoroughly enjoyable experience. The hotel offers comfortable and well-appointed rooms, providing a relaxing environment after a busy day. The staff were welcoming, professional, and attentive, always ready to assist with any request. The facilities were excellent, including clean communal areas and convenient amenities. The location is great for both business and leisure travelers, with easy access to local attractions and transport links. Overall, the Mercure Haydock Hotel provided excellent value and hospitality, and I would happily stay there again.

Partner

8/10

Excellent

21 Aug 2025

Mark

Old and tired hotel

Nothing special, it’s showing its age and the traffic it’s had over the years through its doors, I didn’t find the room that clean and the air conditioning didn’t seem to work or was difficult to operate.
Not bad though for the price

Business

8/10

Excellent

14 Aug 2025

Keith

Looking old now.

Rooms are now quite tired for the amount you are paying. The gym is very small and again is looking quite old.
Breakfast is expensive & not that great (last time I had it) so I no longer bother booking it & have breakfast elsewhere.
It is a great location & is usually available so if thats what you need its OK

Business

10/10

Exceptional

09 Aug 2025

Lizzie

Great staff

The ladies on reception were lovely, very friendly and informative. The room was very spacious and clean. The lady on the bar was great too, smiley and chatty even late on when the bar filled up after the Becky Hill show at Haydock racecourse!

Partner

10/10

Exceptional

09 Aug 2025

Janice

Fabulous stay.

Great stay. Lovely hotel. Large room, comfortable beds, room had everything we needed. Lovely breakfast with choice of cereal, juices, coffees, teas, also good range of hot food. Will definitely stay again.

Partner

4/10

Poor

06 Aug 2025

Verified traveler

Fine, but not great

Breakfast was not great - very little selection, scrambled eggs tasted odd. Hotel rooms are quite dated, and the gym could do with a clean / update.

However, room was quiet and staff was generally friendly.

4/10

Poor

04 Aug 2025

Daryl

May be better another time

I didn’t enjoy my stay, there was no air conditioning and static issues with the metals in bathroom, no idea what that was but I got about hour and half’s sleep due to it being too hot and a really loud noise coming from the landing area.

Business Family

4/10

Poor

03 Aug 2025

June

They had no lift and I am disabled. The walk to the room and stairs made me ill. The room was OK but the bed was too hard and uncomfortable. They had a wedding on the Saturday night and the noise of the music was ridiculous with a thumping base, went on till midnight. I would never go back.

Leisure Family

10/10

Exceptional

03 Aug 2025

Darren

Would definitely recommend this hotel and stay again thanks

10/10

Exceptional

02 Aug 2025

dennis

Easy access from motorway good parking food good

Leisure Friends

10/10

Exceptional

26 Jul 2025

Lorna

Woman on reception very chatty…
Comfy beds and quiet. Room needs a bit of maintenance but clean room. Would return

Leisure Partner

6/10

Pleasant

26 Jul 2025

Verified traveler

Uncomfortable and not suitable to sleep on pull out sofa bed. Could feel every spring and hear every movement on it.

Friends_and_family Family

10/10

Exceptional

21 Jul 2025

Temitayo

we booked this hotel after we were disappointed by the planned apartment host….we got easy access even after midnight and the staffs were amazingggggg

10/10

Exceptional

21 Jul 2025

Paul

This is a lovely.vig spacious hotel with plenty of space in and around the property.
The staff are brilliant, the bar area is great, the breakfast is excellent and the rooms are lovely and well decorated and themed on Haydock Racecourse and Horse Racing somits perfect for reaching enthusiasts and anybody else. The air-conditioning isn't the best in the rooms and the hallways at the rear of the building but the reception and communal areas at the front are well air conditioned. We were supplied fans and the blackout curtains kept the room cool formour second night. I think someone, pretty the previous guests, decided to leave the heating on full in the middle of a heatwave. I wish I would have thought of that one when I was a child!! Ha ha.

Business_and_leisure Partner