Village Hotel Liverpool

10/10

Exceptional

13 Mar 2026

Lynne

The rooms were a bit mixed up on arrival. We had booked a club room and was given a normal double, although to be fair we had asked to be on lower floor but we were also advised that there was no club room on ground floor.
On arrival we just accepted the double room as we had travelled down from Scotland and were tired.
We also paid for early check in not realising that when booking a club room early check in is included but payment was still taken.
There were children running up and down the corridor at night playing and making a noise however the hotel cannot be blame for that..
Overall we enjoyed the stay and would stay there again if we came back to Liverpool

Partner

10/10

Exceptional

08 Mar 2026

Lenee

Everything was great

Partner

8/10

Excellent

26 Jan 2026

CRAIG

Decent stay in Liverpool, maybe not as good as the newer Village Hotels

Business Self

10/10

Exceptional

24 Jan 2026

Terence

Gym good. Room was spacious.

6/10

Pleasant

16 Jan 2026

Martin

The hotel is ideally situated for visiting Liverpool and the surrounding area, and has excellent facilities too. Food provision is great. I find the bed to soft and the covers too warm, which resulted in a poor nights sleep. In addition being located next to two motorways the noise levels with open windows can be high.

Partner

10/10

Exceptional

05 Jan 2026

Clement

Yes

Leisure Family

2/10

Poor

04 Jan 2026

Harbie Nita

Dusty room and I’m asthmatic I told the staff I needed room cleaning left the hanger on my door each night still wasn’t cleaned, hardly answered the phone

2/10

Poor

06 Dec 2025

RICHARD

From a very experienced traveller who doesn’t leave reviews unless it’s necessary - the service here was awful . Upon checking in the lady on reception was polite and good at her job . Later I discovered only 1 set of towels were provided in the room for 2 adults ! No phone in the room to contact reception about it , I called from my smartphone but no extensions put me through to reception . Walked down to reception , nobody working . Asked in their restaurant for a receptionist and the one lady working there came over after pulling a pint for someone , gave me the towels ( and also to another couple who had the exact same problem ) . Walking back to the room I passed a room were a family were complaining to the receptionist and asking to speak to the manager over something !
Went to the gym at 18:30 as it closes at 20:00. Staff at entrance immediately warning me to be out for 19:45 ( because they want to be away by 20:00 when this is a closing time for customers / clients )
Went to the pool area for a ‘ relaxing’ swim steam and sauna at 19:20 . The same staff ruining it by reminding me to be out by 19:45 !! I get into the pool area and the man working at the pool tells me it’s closing at 19:30 …again because the staff seem to think that the 20:00 closing time is the time for them to be able to leave when it’s clearly a customer notice . Terrible and needs to be managed !

Leisure Partner

10/10

Exceptional

04 Dec 2025

George

Clean
Friendly staff
Good food
Comfortable and clean room

Partner

6/10

Pleasant

04 Dec 2025

Steve

Room in poor condition considering the price was more like 2 star rating. Food good and staff very friendly but got breakfast elsewhere as we’re charging £17.50 for it here!

Overall

Business

8/10

Excellent

04 Dec 2025

Darren

Clean room, comfy bed

Business

10/10

Exceptional

30 Nov 2025

Katarzyna

Clean rooms, lovely staff always ready to help.

Friends_and_family Family

10/10

Exceptional

26 Nov 2025

CRAIG

First time in this Village Hotel, great food and service

Business Self

6/10

Pleasant

23 Nov 2025

Paul

Staff were lovely but the room was a bit dated and could do with a refresh
Shower didn’t have enough power.
Only one bath towel and one hand towel provided despite having a reservation for two people.

10/10

Exceptional

19 Nov 2025

margaret

Yes

Friends_and_family Family

4/10

Poor

19 Nov 2025

Rachel

Rooms didn’t feel clean, breakfast wasn’t great: felt a bit grotty. Wouldn’t stay again.

Business

10/10

Exceptional

08 Nov 2025

Emma

Very clean, good amenities, lovely staff

Partner

8/10

Excellent

25 Oct 2025

Yoube

Excellent place to come and stay to watch LFC

Leisure Family

10/10

Exceptional

20 Oct 2025

Steven

Very fresh

Self

2/10

Poor

07 Oct 2025

Danial

Room was clearly tidied up but didn’t cleaned properly. Smelly and hear in the bed and pillows. Very annoying.

Business

10/10

Exceptional

03 Oct 2025

Samial

Good location. Parking is plentiful and facilities are great

Business_and_leisure Partner

10/10

Exceptional

28 Sep 2025

Amandeep

All the staff were friendly and helpful. The hotel is out of city, on the outskirts but it's a good, quiet spot

Friends_and_family Friends

10/10

Exceptional

27 Sep 2025

william

Staff were very polite, food was great and room very clean

Leisure Partner

10/10

Exceptional

08 Sep 2025

Nicol

Great staff always friendly.
We stay here evety year for the festival and we really enjoy this hotel

Leisure Partner

6/10

Pleasant

21 Aug 2025

Steve

Not very good

Firstly, I was given a 'disabled' room which meant the bath was far too small for the average person to use. The stability bar in the shower is then too close to the shower head to have a comfortable shower.
The systern drips for about 20 minutes after flushing the toilet, so I have to close the bathroom door each time.
The bed sheets are too small for the bed. the mattress was exposed under the pillows.
The room, being on the ground floor and at the front of the hotel meant that I couldn't put the blind up due to the lack of privacy. The window didn't have net curtains either.
Sitting at the desk to work was an issue due to the lack of plug sockets near the desk.
Breakfast is ok, although the scrambled egg was hard - and that was at the beginning of service.
The room and hotel is quite tatty and not to the standard of other Village Hotels that I have stayed in.
The only positive was that the TV in the room was quite big and it worked!
I wont be recommending this hotel and wont be returning

Business

2/10

Poor

11 Aug 2025

Robert

Disabled parking spaces were being used by Spuddies customers who were using the takeaway. Struggled to find a space in car park and had difficulty getting out of car because of my disability. Quite a distance to hotel from car park. I got the impression that the Gym and Fitness Facilities are the part of the business that is making most money and the hotel is suffering because of this. I detest Self Check In, no service at all in a service industry? I guess thats the world we live in now.
I wouldnt recommend nor return to this hotel, it pretends to be something that it isnt.

Leisure

10/10

Exceptional

29 Jul 2025

Verified traveler

Made great by its staff and leisure centre.

Excellent hotel, and the staff were all very helpful, friendly and polite. Our stay was fantastic. The hotel has a swimming pool, jacuzzi, steam room and sauna which we were able to use for a small extra. The breakfast was plentiful and very good. It is a dated hotel though, so the bathroom wasn't great (our shower had poor pressure as the taps kept running even with the shower on) and the rooms could have been a bit cleaner. Breakfast is only til 9 too so a bit rushed in the morning.

Friends_and_family Family

10/10

Exceptional

26 Jul 2025

Kathryn

A good spot

We stayed for one night and immediately felt comfortable when we walked in the door. While the building is getting older it was tidy clean and comfortable

Partner

10/10

Exceptional

24 Jul 2025

Terry

Brilliant stay, no worries, excellent.
Would definitely recommend

10/10

Exceptional

17 Jul 2025

Steven

Great hotel good facilities but looking dated

Nice hotel with great facilities but rooms are looking a little dated and old fashioned. Bed was comfortable and room was reasonably spacious but looked a little rough round the edges. Breakfast was OK with normal selection of items but a little uninspiring.

Business

8/10

Excellent

15 Jul 2025

Louise

Very friendly helpful staff on checkin and checkout. Rooms clean and comfortable and family room was spacious. Leisure facilities good, pool times with 10 year old slightly disappointing but totally understandable why they have this in place!

Leisure Family_with_children

8/10

Excellent

07 Jul 2025

Dolly

Lovely building

10/10

Exceptional

21 Jun 2025

Edmund

My wife and I had fully enjoyed are stay over at the Village Hotel in Prescott the staff where wonderful including caterings staff, Keith and Stacey for their hospitality and also very helpful.

Friends_and_family Family

10/10

Exceptional

08 Jun 2025

Paul

Great hotel
Staff excellent
Food great

Friends_and_family Friends

6/10

Pleasant

02 Jun 2025

Donna

Didn’t sleep well due noise from motorway. Not very good window blocking noise
Internet connection very slow. When trying to screen mirror a movie from my phone it was impossible to watch due to slow connection via hotel WiFi

Partner

8/10

Excellent

27 May 2025

Mark

Nice and very comfortable.

Partner

10/10

Exceptional

13 May 2025

Steve

Great venue

…….

Business

10/10

Exceptional

11 May 2025

Steven

Great Hotel with good facilities

Great hotel with good facilities. Room was spacious but a little basic and the bathroom, whilst functional, was a little dated which is unusual compared to other Village hotels I've stayed at before. Food was good on the whole with a decent choice.

Business

6/10

Pleasant

02 May 2025

Alan

Brothel

Hotel getting used as a Brothel room 218 men comeing and going all night Had very littel sleep Man paying £250 per hour Phone ringing all night Door banging non stop diffrent men comeing and going

Friends_and_family Family

10/10

Exceptional

28 Apr 2025

Steve

Amazing stay!
Watched Liverpool win the league ❤️

Self

10/10

Exceptional

27 Apr 2025

Daniel

The accommodation offered excellent value for money, with clean and comfortable rooms.

Leisure Friends

10/10

Exceptional

31 Mar 2025

Scott

Great room with big bed, nice and clean rooms, pool area is great and food is fab, would defo stay again

Leisure Partner

8/10

Excellent

31 Mar 2025

Andy

Enjoyable stay

Good stay with friendly staff

Partner

8/10

Excellent

17 Mar 2025

Katharine

Was a bit noisy at night and 20mins out of Liverpool centre

Leisure Family

10/10

Exceptional

15 Mar 2025

Verified traveler

Business

Great location easy to access motorway.

Friendly staff and warm room which was really appreciated as it was very cold outside!!

Business

10/10

Exceptional

15 Mar 2025

Verified traveler

Amazing hotel and comfy bed

Business

8/10

Excellent

14 Mar 2025

Graham

to far from the city !

Leisure Family

4/10

Poor

27 Feb 2025

Gregory

Stay in Whiston

For the price not worth it. 186£ a night. Pretty dirty, noisy . I wouldn’t go back

Business

10/10

Exceptional

22 Feb 2025

Alex Razvan

Really nice stay !!!

Leisure Family

8/10

Excellent

21 Feb 2025

Emma

The staff in all departments were fantastic. They were all friendly, polite, professional and very well presented. The restaurant was pristine and the food was at our table in minutes. It pipingvhomtvand delicious. Breakfast was lovely. So much to choose from

The only thing I can pick on is the tea and coffee station in the room. Personally, I would have loved to have seen some hot chocolate sachets instead of just tea and coffee. Complimentary biscuits would have been a lovely gesture too. Apart from that it was perfect. This isn't my stay at a Village hotel and it won't be my last.

Friends_and_family Family

10/10

Exceptional

15 Feb 2025

Yvonne

Overnight stay

All the staff at the village hotel go above and beyond to make your stay enjoyable

Partner

10/10

Exceptional

09 Feb 2025

David

Be better soon with EV charging

Always OK at village

Business

10/10

Exceptional

25 Jan 2025

Akber

I was only one stay but awesome experience.
Very clean staff was very friendly and quiet hotel

Business Self

10/10

Exceptional

19 Jan 2025

Rob

Food was excellent, staff were all very helpful and polite. Room was very clean .

Leisure Partner

10/10

Exceptional

13 Jan 2025

Terry

The reception staff were very friendly, helpful & welcoming. I had one small concern / constructive criticism, when finishing you meals at the restaurant, the dirty plates, glasses etc. were left on the table for a long time and on one occasion were still there when we decided to leave. We left the table approximately 30-35 minutes after finishing our meal. We enjoyed our stay and would definitely use the hotel again.

Leisure Family

6/10

Pleasant

04 Jan 2025

Natalia

Overall the stay was ok, you can’t expect much from 3* in the UK, right?)

Staff is nice and helpful, however there was lack of food at the breakfast. We came at 10:10, the breakfast ends at 10:30, there was no hot food left, no tables served with cups and cutlery.
The swimming pool was quite comfortable as well as spa area.

Leisure Family

4/10

Poor

02 Jan 2025

Matt

Friendly staff, however the facilities are worn and in dire need of refurbishment. This place makes a premier inn feel like a luxury hotel.

Changing rooms and pool area was dirty, the floors looked as though they hadn't been cleaned in a very long time.

10/10

Exceptional

12 Dec 2024

Marian

Nice swimming pool and jacuzzi

Leisure Partner

4/10

Poor

29 Nov 2024

Kevin

It was tough finding the venue and reception was awful … did not even tell me record my car registration … she was arrogant and ignorant

Breakfast staff good …

Food … poor quality and overpriced .. breakfast was cold

Leisure Self

2/10

Poor

15 Nov 2024

Andrew

It was that noisy I opened the window so the motorway noise would drown out the noise from the adjoining room

Business Self

2/10

Poor

11 Nov 2024

Andrew

There are exterior works & in woke up at 4 am by noisy neighbours

2/10

Poor

07 Nov 2024

Andrew

I have stayed at this hotel for a year. No preferential treatment. If you are in rooms 212 & 312 you get little rest as next to the lift & stairs

10/10

Exceptional

03 Nov 2024

Neil

Trip for the Football at Anfield

Our stay at Village Hotel was very nice and staff friendly,Drove up from Exeter to see Liverpool Fc.
Breakfast at hotel was lovely with plenty of choice.

Friends_and_family Friends

4/10

Poor

30 Oct 2024

David

Not allowed into room till after 5 p.m.instead of 3 p.m.Lots of traffic noise during night because of proximity to motorways.Lots of late night noise from function room in hotel until after midnight.

Leisure Partner

8/10

Excellent

21 Oct 2024

Cormac

Nice and quiet

8/10

Excellent

11 Oct 2024

Andrew

Village is a great hotel. Food not for healthy eating though. The staff are fantastic

Business Self

6/10

Pleasant

10 Oct 2024

Matt

Too much external light getting into the room that I stayed in and bathroom was a little run down plus no complimentary biscuits with tea and coffee.

Business

8/10

Excellent

07 Oct 2024

Nick

The staff were very friendly on reception and housekeeping and couldn't do enough for us.

Partner

8/10

Excellent

16 Sep 2024

Antony

Fine for a one night stay.

Leisure

10/10

Exceptional

14 Sep 2024

Colin

The staff cleaners Dave and Mandy went out of there way to help us the village should be very proud of having staff like this all the staff were brilliant we had excellent stay and will certainly book again

Leisure Family

8/10

Excellent

19 Aug 2024

Verified traveler

Overall a good stay

For the price my stay was good, the staff were super friendly and welcoming, small but tasty breakfast offering and use of the leisure facilities was ideal.
Only negatives were that the hotel room doors slam really loudly which you can hear every time someone comes in and out of their room, not great when trying to sleep. The lift in the main hotel area is also not great, multiple times it arrived but wouldn't go anywhere, and when I first went up to my room it opened the door half way and shut again. I resorted to the stairs for fear of getting stuck!

Business

10/10

Exceptional

10 Aug 2024

Madeline

Fabulous

Devon was lovely on reception

Friends_and_family Friends

10/10

Exceptional

02 Aug 2024

TANIA

Really nice bar area and food

Friends_and_family Friends

6/10

Pleasant

01 Aug 2024

Laura

Hotel is pretty from the outside but is so dated and in need of an upgrade. Its a shame the area doesn't have a nicer hotel and this is the best option when visiting family. Next time we will drive an extra 20 min and stay in Liverpool where you get so much more for not a lot more

Leisure

10/10

Exceptional

23 Jul 2024

Andrew

I don’t want to addmore

6/10

Pleasant

12 Jul 2024

Andrew

There was only one bedside table in the room & one of the lights by the bed did not work. Such a surprise as I stay at the village most weeks & this is the first time I have had a substandard room

Business Self

4/10

Poor

11 Jul 2024

Steven

Fantastic

10/10

Exceptional

02 Jul 2024

Carolyn

Excellent Food

Beautiful hotel. The room was spacious, lean and comfortable. The staff were very friendly. The chef needs complimenting as the food was wonderful. The morning waitress was extremely helpful. Cant wait to stay again. Will definitely book here next time im in the UK

Self

6/10

Pleasant

27 Jun 2024

Andrew

No air con in the room so uncomfortable last night, despite the fan

Business Self

10/10

Exceptional

09 Jun 2024

James

Good hotel and bar

Stay overall was good, food in the bar was spot on. Only thing if i had anything to say was the paper thin walls. I was woken at 4.45am by a couple chatting in room next to me.

Could do with putting the breakfast start times on when booking also as we paid for breakfast only to find out it didnt start until the time we were leaving.

Friends_and_family Family

10/10

Exceptional

27 May 2024

David

Very close to motorway.

Leisure Partner

10/10

Exceptional

15 May 2024

Chris

Great stay, friendly staff

The best thing about this hotel is the friendly staff. Rooms were clean but a little noisy from the road and very warm. Service and food in the bar was good. However, the cooked breakfast could have been better quality.

Business

6/10

Pleasant

10 May 2024

Andrew

The people are fantastic. The food not healthy & the service very slow

Business Self

6/10

Pleasant

01 May 2024

Julie

This hotel is very far away from Liverpool centres.
You need a car.
It’s a very tired looking hotel
Only landed in this hotel because I booked the wrong one and could not get a refund or change my booking.

Business Partner

8/10

Excellent

08 Apr 2024

David

Staff excellant veryvyoung and friendly rooms very rrasonable shortstay so didnt get to use all facilities will do next time,little big rough edges but very. Clean and quite in main ,near to liverpool and easy to find.

Leisure Partner

8/10

Excellent

06 Apr 2024

Joanne

Good standard

Comfortable stay in clean room. Pillows not great and no glasses in the room but otherwise no issues. Nice and quiet late evening.

Partner

10/10

Exceptional

02 Apr 2024

Marie

Great Stay

Lovely hotel in the whiston vicinity local shops mostly walkable nice rooms friendly staff clean and great housekeeping

Self

10/10

Exceptional

02 Apr 2024

Marie

Lovely hotel in the whiston vicinity local shops mostly walkable - nice rooms friendly staff clean and great housekeeping

Self

4/10

Poor

11 Mar 2024

Joanna

Poor service. Awoken by staff in the night

I have stayed in many Village hotels and this was by far the worst and, had it been my first Village Hotel stay i would never stay again.

Upon check in there was an issue with the connection between the booking agent and the hotel and subsequent payment authorisation issue. I offered to just pay the amount but was told this might cause double payment and that it woukd be sorted. I was then awoken at 11pm by the night concierge asking me to go to reception to resolve. I have no idea why this was deemed an appropriate course of action at that time of night.

Having had my sleep disturbed the nouse from outside the room continued throughout the night further disturbing my sleep ahead of a busy and important day at work.

Upon checkout in the morning there was noone in reception to speak to about my issues or raise this complaint with.

Business

8/10

Excellent

07 Mar 2024

Verified traveler

Fine although hotel looking a bit tired. Good food menu

Business

6/10

Pleasant

06 Mar 2024

Ian

Swimming pool closed

Only booked this hotel for their swimming pool.
On arrival was told all leisure facilities were open.
When i went to the swimming pool i was told the pool was closed till Friday for maintenance.
Not a happy traveller. 😕

Business

10/10

Exceptional

09 Feb 2024

Andrew

I love the staff

2/10

Poor

28 Jan 2024

Verified traveler

Dont stay here if you want to sleep.

I only stay in hotels when I'm working, but I stay in alot of hotels, this was definately up there in my worst stays.
When I stay in a hotel, I expect to be able to have a decent night sleep and feel comfortable and safe. However, I checked in to this hotel, went up to my room on the top floor and discovered a 30th birthday banner across the door adjacent to my room. I aired my concerns to the staff, as I was to be up at 6am, who told me there was a party on that night, so anywhere they moved me could be just as noisy. When I went to the lobby, there where several firemen in there, which raised my concerns. A few hours later, I met two police officers on my floor, giving me even more cause for concern. Seeing two emergency services in one night is not great for your guests. Especially after a very large fire earlier that day in Liverpool.
The noise from the party was excruciatingly loud, despite being 3 floors above it, which I find extremely inconsiderate to other guests in the hotel. When the party finished, the attendees where just as loud with zero consideration for any one else staying here.
The lady on the desk in the morning was really nice about it and understood my frustrations, she couldn't apologise enough, and tried to be as helpful as she could, but that's roughly £100 to not sleep. Unfortunately had a similar experience in the village hotel at Blackpool, which is the only other time I've used this particular chain.

Business Self

4/10

Poor

19 Jan 2024

Andrew

The people on reception are superb. I paid over £30 for an overcooked tough Sirloin steak. The food is the hotels weakness

Business Self

8/10

Excellent

12 Jan 2024

Elizabeth

Convenient location

Well situated near the motorways - friendly helpful staff
Club room was massive and looked as though it needed a bit more furniture as it was sparse but beds very comfy
Looked a little used and in need of some tlc

Partner

8/10

Excellent

08 Jan 2024

Verified traveler

Reasonable for price, huge pool but very busy

We used this hotel for a night away and booked for the spa/ pool facilities. The room was fine although could do with a little update. The hotel and staff felt friendly. It was a little disappointing to get up Sunday to go for a relaxing swim and spa to see the pool jam packed with members of the public and children, it looked like a pool party so we gave it a miss. The pool and facilities were a great size too. It would seem more beneficial for the pool to be open to the public after guests had checked out, in our view. Fairly central to town centre (£20 each way in an uber). Would stay again if we had our children but not as a couple’s relaxing night away.

Partner

10/10

Exceptional

02 Dec 2023

Andrew

I stay there week in week out. The only thing I would change is the food.all burgers

Business Self

10/10

Exceptional

24 Nov 2023

Brett

Perfect

Business Partner

8/10

Excellent

24 Oct 2023

Gareth

Everything great. Nice gym/pool. Good breakfast.

A bit of noise for most of the night from pool equipment/kitchen fans.

Business Self

2/10

Poor

10 Oct 2023

PHILIP

Didn't stay as got a call on way to check-in to say room unavailable due to infestations of ladybirds..... that says enough i think 🤔 as was literally 5 minutes away when received the call nearly an hour after the original check-in time.........