Name: Liverpool Aigburth Hotel
Address: 3 Aigburth Drvie, Liverpool, L173AA, GB

10/10

Exceptional

17 Jul 2026

Emma

Fantastic, would definitely recommend
Manager fantastic and did everything possible to make our stay enjoyable

Partner

2/10

Poor

03 Jul 2026

Adrian

Dirty room, cold shower, no reception. Appalling......

Self

2/10

Poor

02 Jul 2026

Annabelle

So tired. Mattresses awful, room smelt of urine, no hot water. Water was brown.

Sheets and towels were clean, staff helpful and pleasant.

Whomever owns this needs to invest in it, as it has so much potential. Until they do, avoid it!

Family

2/10

Poor

30 Jun 2026

Kaoru

Upon check-in, there were no staff present at the front desk. A sign instructed guests to call a number for assistance, but despite calling three times, there was no answer. Eventually, the call was connected, and a member of staff arrived at the front desk approximately 45 minutes after my arrival.
I was then allocated a single room that was in a very poor condition. There were spider webs throughout the room, and several large spiders were crawling on the walls.
In addition, the water pressure was extremely low, to the extent that the shower did not function properly.
Overall, the standard of accommodation and service fell far below what I would reasonably expect from a hotel. My experience was so disappointing that it reminded me of Fawlty Towers—except this was Liverpool, not Torquay.

Business

10/10

Exceptional

29 Jun 2026

Chris

One night stay for a concert. Hassan the Manage was extremely friendly and allocated us a family room with 2 double beds. He also registered my car on the parking website free of charge (although there is abundant free on-street parking outside the hotel).

The hotel could do with a lick of paint here and there but was clean, tidy and perfectly functional.

Friends_and_family Family

6/10

Pleasant

28 Jun 2026

Niki

Free parking. Helpful manager. Room very hot though. Fan provided wasn't adequate. Good value for money though.

Friends

2/10

Poor

24 Jun 2026

Stephen

Dismal room, cramped and unclean. Everything was dated and the room was furnished with an assortment of shabby furniture. Shower blocked and flooded. Reception' unmanned for countless hours.

Partner

2/10

Poor

17 Jun 2026

Steven

Very poor standards no food on premises wouldn’t recommend it to anybody

Self

6/10

Pleasant

12 Jun 2026

Claire

Excellent location and hotel has potential to be good with investment. Check in staff was very good and did a brilliant job. Unfortunately, the room and general decor maintenance was very poor. As a result wouldn’t stay again.

Partner

2/10

Poor

07 Jun 2026

Ian

I’d booked an Executive room.
Arrived at hotel, no receptionist so rang a mobile number as stated on desk. We were allocated an 'upgrade' so went to floor 1 room 9. After having to barge the door to get in it was absolutely horrendous. Wee in the toilet, horrendous fan noise in bathroom, no curtains, bent brackets where curtain poles were and this was a suite! The wardrobe wouldn't shut and the windows were grim.
Rung the guy back as me and wife weren’t happy so they moved us to 'the best room in the hotel' number 22 and can’t believe that this is what £150 gets you in this hotel. Corridor stinks of cigarettes.
The floor tiles were all cracked and lose under foot so we left a towel down over it. Wallpaper was ripped in places, curtains half hanging up!
By this time we had no option but to accept as we have plans and too late to go else where. Thankfully the bedding was clean but this hotel shouldn’t even be advertised.

Partner

8/10

Excellent

27 May 2026

giles

Lovely helpful staff - Muhammad and Hassan. They locked away my road bike and allowed us to check out late as well as giving us an upgrade to a suite. Room good and big modern bathroom. Just a walk from Lark Lane cafe and bars and across the road from beautiful Sefton Park.Didnt use any hotel amenities.

Friends_and_family Family

10/10

Exceptional

27 May 2026

Ali

Very good value for money

2/10

Poor

17 May 2026

Barry

Absolutely awful, curtains hanging off nails, got moved to a deluxe room , which wasn't any better!
Someone trying to get in the room through the night, kicking the door! Did not feel safe at all.Never again! A refund wouldn't go amiss.

Partner

10/10

Exceptional

13 May 2026

Clare

Amazing value in a great place

Friends

8/10

Excellent

02 May 2026

Paul

Parking was good . No hot food , no bar

Partner

4/10

Poor

02 May 2026

Ian

Walking distance, 40mins, to city centre.
Signage in Car Park said all hotel guests have to sign in and pay immediately. As prepaid guests we shouldn't have paid, lost money to third party company.
Room: dead flies, bee, door latch broken, curtain blind no pull cord, closed by hand.Shower poor temperature control and no power

Family

4/10

Poor

02 May 2026

Andrew

An unusual hotel with no common parts, key codes to remember and staff notably thin on the ground. Pleasant location and perfectly good, well lit room though. I feel that it could be really nice one day. Lovely location.
Annoying door bleeping if one of your neighbours hasn't closed their door at 5 in the morning

Self

2/10

Poor

29 Apr 2026

Christopher

There was no water for a few hours when I arrived and then when I woke up and got a shower it was only cold water. The property had a musty smell and other guests were blasting music out until late evening

Self

8/10

Excellent

22 Apr 2026

Claire

We used to always stay at this hotel years ago when visiting our daughter in Liverpool University so wanted to revisit. Great location by Sefton Park and Lark lane. Nice and peaceful room but as previous people have mentioned the hotel needs a little tlc and the restaurant and bar were closed although we were really pleased to hear that they will be reopening next week. On the morning when we were leaving lots of gardening and ground maintenance was taking place in readiness for this which was great to see. Really hope that this place becomes a success again as it used to be a lovely hotel and even a wedding venue. The high ceilings and fountain/statues are impressive and really deserves to be reestablished as the great hotel it used to be so I wish the new owners lots of luck. Staff were friendly and rooms were cleaan- an excellent price and would definitely stay again.

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Simone

So after reading the bad reviews and seeing the bad pictures we weren’t looking forward to arriving. But I can honestly say we were pleasantly surprised, we arrived late due to my partner finishing work late but a quick phone call on our arrival and the hotel manager came down to check us in. He was extremely helpful and gave us all the information we needed and sorted the car parking out :) the room was perfect very clean brand new towels, heating on which made it cozy the bed was very comfortable and the shower was amazing!! I wouldn’t hesitate to book here again thank you for a lovely stay!!

Partner

8/10

Excellent

19 Apr 2026

Jonathon

Great location and parking was easy.
Staff were professional.

Self

10/10

Exceptional

17 Apr 2026

Stirling

Yes it was a sxxt hole needs cleaning I understand it's being referb but no excuse for hygiene. Staff where fantastic.

2/10

Poor

16 Apr 2026

Mathew

We arrived in the evening and despite knowing in advance our room was damaged they didn't contact us. They offered alternative rooms, one smelt damp the other of something worse. The rooms didn't have enough beds for the size of our party. We left agreeing a refund. They have failed to give a refund and are avoiding my messages. Avoid at all costs.

Friends_and_family Family

6/10

Pleasant

07 Apr 2026

Jacob

Summary: hotel is under renovation. It will almost certainly look better once that's done.

Specifically: When I visited, all common areas on the ground floor were under renovation, and the rooms themselves could use some renovation of their own. Note that the listing is inaccurate: the bar does not actually exist (yet). Additionally, various aspects of the rooms are poorly maintained. For example, there was a substantial crack in the wall beneath the window in my room. The shower was sputtery and somewhat clogged. The window struggled to keep out the wind. And the sound insulation was not impressive.

All that being said: the building is very impressive, and even a little bit of renovation would really make a huge difference. The bed was comfortable, and the location was convenient. Ultimately, it did the job, I just wish the listing hadn't lied about breakfast in the bar.

Self

8/10

Excellent

06 Apr 2026

Jonathan

No issues with the hotel. Staff helpful, great for an overnight.

Self

8/10

Excellent

05 Apr 2026

Freya

Our room was comfortable and well presented, check in was easy and welcoming. The hotel was easy to find and in a great location right by the park and a short stroll from Lark Lane.
A few minor DIY jobs need seeing to in the room and bathroom which do not impact the function of the room but make it feel a little run down- things like light a light bulb needing replacing, some skirting board coming away in the bathroom, and redundant fixtures from when hand soap used to be supplied in bottles fixed to the wall etc.
The TV is a bit difficult to see from the bed because the fancy bed frame is in the way!
Overall, this is a fairly affordable place to stay, with a bit of a 'faded glory' vibe on the outside. We may well return next time we stay in the area.

Partner

6/10

Pleasant

29 Mar 2026

Kathryn

The staff were friendly and helpful. The hotel is a bit tired but our room was clean and had everything we needed. I couldn't get the TV to work but that wasn't much of a problem. There was a loud whirring noise on and off on the second night woke us up but it did stop eventually. The hotel was reasonable priced and close to the aquatics centre where my son was competing.

Friends_and_family Family

6/10

Pleasant

28 Mar 2026

Emma

It was ok think there trying to do the place up

Certainly does match tge photo

Friends_and_family Friends

2/10

Poor

26 Mar 2026

craig

We ended up leaving as soon as we saw the room. Window wide open to hide the stench of mould. The reception area was bare, we were handed a piece of paper with a long numeric code hand written on it which was the access code for the room….shown to our room, it was unfit for human occupancy. Left immediately, told the fella at reception that the room wasn’t fit, he wasn’t shocked or surprised. Passed the heavily sedated hooded guy loitering outside the hotel and jumped into a cab, onward to an actual hotel. Give this place a massive wide berth….go stay on a park bench instead, you’ll be safer.

Partner

2/10

Poor

22 Mar 2026

Joe

Awful hotel

Friends_and_family Friends

4/10

Poor

21 Mar 2026

Martha

Receptionist was lovely. However the room was had lots of mould in, the toilet seat was fully broken, the wallpaper was coming off the walls and there was stains on sheets and towels.

Friends_and_family Friends

4/10

Poor

16 Mar 2026

sarah

we initially got the wrong room, however it was still a nice LOOKING room so it was not really a problem. However, the room was ice cold which was very quickly fixed with a heater by the amazing staff. Although, the shower leaked all over the floor which me and my partner had to clean, there was about 10 ladybugs in the room with us so a possible infestation, the bed was shaky and creaky, the room wasn't labelled and took about 20 mins to find due to this and there was an open closet in the bathroom which exposed loose wires and a boiler which seems dangrous to me. One staff member, who we where waiting for, did enter the room without knocking, which did unsettle me a little. Overall, nice LOOKING hotel with reasonably compitent and lovely staff but terrible conditions. I hope the ladybugs enjoyed their heated stay out of the cold though, especially the one which attacked my partner while eating

Partner

10/10

Exceptional

16 Mar 2026

Adam

I had a great experience at this hotel. The staff are very friendly and helpful. Room was clean and exactly as described. Good location

Self

4/10

Poor

15 Mar 2026

Martin

I got a parking ticket in the post, after informing them my car reg to the mobile phone. I've just rang them again to resolve. Hopefully this will be resolved

4/10

Poor

09 Mar 2026

Elaine

Had to change rooms because booked room was in very poor decorative taste like being in a brothel. Staff very helpful and changed our room. Dog biscuits and hair all over the floor, but warm and comfortable. Furniture could do with updating as well. Will not be staying again.

Partner

4/10

Poor

09 Mar 2026

ruth

The hotel is in a good location although it is in a residential area, it is close to bars and restaurants. It does not have a bar, but local bars restaurants are located 5 mins walk away.
Room 44 was nice and spacious room, however, the bed mattress was worn and needs replacing, dips on one side when sat on the bed and uncomfortable. The room overlooks the park which was nice.
The hotel looks tired and in need of an update. The staff were helpful and polite on checking in. The reason for the low score is because of the comfort , had a poor night sleep, it would have been more pleasant a stay, if there had not been a very strong pungent smell of cannabis/skunk which kept us awake in the night and was nauseating! Not what i expected when considering the price for 1 night stay, which was £150! Woke up next day to a very heavy headache and nausea. No staff around when we checked out at 8.30 next morning to address this issue. We wont be staying here again. The hotel staff need to address the horrible smell and give the rooms a bit of an uplift.

Partner

4/10

Poor

07 Mar 2026

David

I stayed for one night and unfortunately ran into problems from the moment I arrived. I couldn’t access the car park because no one answered the intercom so I parked in the street. Upon entering reception I noticed a mildly unpleasant aroma but at least the receptionist was friendly enough. He proved helpful too when called upon to solve the problem of the malfunctioning door entry system to my room and so I headed into town.

On my return later in the evening the external door entry system to the hotel didn’t work either. When I finally got inside, the door entry to my room also failed again and I had to call the manager just to get in. Things didn’t improve much once inside: the cold‑water tap didn’t work although at least the hot did. The following morning I discovered too late that the toilet wouldn’t flush. One saving grace was the bed was comfortable and the room clean. Overall, far too many basic issues for a stress‑free stay

Self

8/10

Excellent

02 Mar 2026

Banu

Tiny but clean room

Self

4/10

Poor

01 Mar 2026

Marc

On arrival no one at reception. Then greeting by a child. I was told when I booked the room that they would make sure there was additional bed. I wanted to leave my bags I. The room. The kid said that would be an additional £25. So we left the bags for free in another room. The hotel had a bad smell. Upon entering the room it looked nothing like the advertised room. It was dirty. Uncomfortable bed. Rust and overall unpleasant.
Instead of a key card or a key for the room they give you a 9 digit code to enter the room. Painful. Only good thing about the hotel was in a good location. I should have stayed in a youth hostel. For that price. Would have been been better value. I do not recommend.

Family

10/10

Exceptional

11 Feb 2026

Shabaz

Excellent services

Friends_and_family Family

4/10

Poor

09 Feb 2026

Geoff

Room old and smelled musty, had to change rooms because no hot water in first room. There are better places around for the same kind of money

Self

2/10

Poor

08 Feb 2026

Kevin

The look of the place was totally neglected front door wide open had to ring a number totally no trust in the place was asked to wait for him to check the room before it's president to me that's when I left the place totally disappointed with my experience at this so called hotel

Leisure Partner

8/10

Excellent

25 Nov 2025

Honey

Good

Partner

6/10

Pleasant

25 Nov 2025

Anthony

Room was clean, no restaurant. Very good value for money but definitely a budget option.

2/10

Poor

24 Nov 2025

Dean

Me and my partner checked in on friday at 8pm to find out weve got no electric in our room or any of the corridors too so had to use a torch to find our way around .
We payed for a luxurious room which was £200 a night ,ive seen better hostels in all fairness.
We had to fill the kettle up in the bath as it wouldn't fit in the sink ,no one came around to make the beds ,replace coffee or sugar milk ect ect .
There was a horrible smell of damp everywhere, the blinds to the windows didnt work so we was open for everyone to see us
The curtains was non existence and the rails was hanging of the walls too .
When we left the was a puddle on the floor in the bar area about 2 metres across, no one was cleaning it up and no signs saying wet floor so it was very hazardous indeed .
We herd other people leaving saying wip your feet on the way out so im guessing everyone staying there had the same experiences.
Very very very unhappy indeed .would avoid this place like a plague.
1 star is being to nice to give

Leisure Partner

10/10

Exceptional

16 Nov 2025

Lee

Perfect location for us with my children / clean and comfy beds with all amenities , and the host couldn't be anymore helpful and welcoming... will defiantly be using them again soon ! Highly recommend ⭐️⭐️⭐️⭐️⭐️

Friends_and_family Family

8/10

Excellent

16 Nov 2025

Samuel

Overall very good. Shared a room with 5 adults making it £55 for two nights each. Very friendly manager. Room was clean and had a small selection of teas, coffees and soaps. Codes on the doors with 24/7 access for night outs.

10/10

Exceptional

11 Nov 2025

Laureen

Clean room, friendly manager, beautiful setting

Leisure

2/10

Poor

10 Nov 2025

Erin

Staff, room was horrible, the door didn’t lock from the inside, we had to bang the door for it to shut and we didn’t feel safe with it being a key pad

6/10

Pleasant

10 Nov 2025

Liz

The reception staff were friendly. Reception very small and were given a contact number if there were any problems, as I dont think they have some one in reception all the time. Hotel in need of updating and very tired. However, rooms were clean, ,beds comfy, room warm. Was quiet, so slept well. Basic, but fine for what we needed. Shower was hot,and they provided everything you need for an over night stay. Didnt have breakfast as meeting friends at local cafe so cant comment on that.

Leisure Family

2/10

Poor

08 Nov 2025

Laura

Hotel and room filled with the smell of cigarette smoke, filthy bathroom and bedsheets. Didn’t not stay.
Refusing to refund, despite being advertised as a smoke free hotel. Gross.

Business

4/10

Poor

07 Nov 2025

Stephen

The hotel was probably once good but is in a state of disrepair. The lift doesn’t work and the stairs identification is written with a sharpie with a significant smell of damp. Our bathroom smelt of cigarette s, the shower didn’t work and the tv had no remote. The pipes made a massive noise when the heating kicked in

Partner

4/10

Poor

06 Nov 2025

Clive

I arrived in the dark after driving in heavy traffic for 6 hours.
I did not notice the parking signs, so failed to pay in advance and the website wouldn't let me pay in the morning. This ruined the trip as I now expect a big bill.

Window in the room wouldn't open, so very worrying if there was a fire.

Friends_and_family Family

4/10

Poor

06 Nov 2025

Philippa Jane South

The staff were very friendly on check in.
However the warren of doors and corridors to my room, no dead lock on my door and comings and goings left me feeling unsafe in my room. I wouldn’t recommend this for single female travellers.

6/10

Pleasant

04 Nov 2025

Rebecca

It is sad to see what was clearly once a good-quality hotel so run down. There was no staffing at the reception desk (though the phone was picked up promptly), an inoperative lift leading to guests being taken up the (very unclean and dilapidated) back stairs to their rooms, and poor or non-existent communication both in terms of signage within the building and information about services available (as far as I could tell, there were none). All for the princely sum of £240 per night. The staff I did see were very helpful and friendly, but the operation as a whole does need some serious attention.

6/10

Pleasant

03 Nov 2025

John

Room nice and clean, staff helpful, amenities excluding room poor.

Leisure Friends

2/10

Poor

03 Nov 2025

Mr Adrian R

No restaurant therefore no breakfast available contrary to website statement. Hotel very recently partially restored after hosting asylum seekers. Lift out of service, only access to upper floors by narrow, back staircase. No room cleaning and very limited English from Arabic speaking staff. An unwholesome experience and disgrace to Expedia whose review had clearly not been updated for years.

Leisure Family

2/10

Poor

02 Nov 2025

Craig

Very run down, everything in the room in poor condition (cracked hand basin for example), cold and draughty rooms, badly worn furniture, poor decorative standard … the only positive was good pillows.

Business_and_leisure Self

8/10

Excellent

02 Nov 2025

Julie

Friendly, helpful staff, spacious room

Friends_and_family Family

4/10

Poor

02 Nov 2025

Tony

The hotel was a mess old mattresses in a back room no one ok reception had to punch a 6 digit number on the room door to get in the management told me the hotel was being refurbished this wasn't said to me when I booked I won't stay again at this hotel

Self

8/10

Excellent

02 Nov 2025

Gerald

The hotel is set across from the park with lovely views
Are room was a big room with 4 poster bed and looked like it was been renovated and looked lovely
Unfortunately the hotel lift was not working and we had to use the steps which was not good for my other half as she has a bad ankle & we had to change rooms from the top floor to one with 2 flight of steps

Partner

4/10

Poor

31 Oct 2025

Steven

No reception / no dining area / no pub. The reception gentleman was sitting the old dining area with \"stuff\" just lying around - could pronounce a name Steven - had to look for my booking myself. Told can only book-in at 3pm but can pay now 11am. When we did book in 4pm - 2 rooms, room numbers given and when my son to his room, room was not made-up from previous guest. OH sorry, give u another room. My room when trying to close curtains, not been closed in years & not big enough to cover windows - to say the least, very disappointing

Leisure Family

4/10

Poor

30 Oct 2025

Dave

Decoration was tired and some cases in poor condition.

The staff were helpful overcoming any issues I had.

Self

2/10

Poor

29 Oct 2025

Katy

No running water - not sure how the place is still open. Double check before you go, place seems a bit of a shambles.

Business

8/10

Excellent

28 Oct 2025

John

Room was 2 x double and a single room with en-suite.
Clean and tidy. Very dated, but a large old building. Parking on site was complimentary and a 7 min journey into the City centre & docks.

Friends_and_family Family

4/10

Poor

27 Oct 2025

Sonia

Just ok

Room was very small and basic, mattress on bed was sunken in places, toilet would not flush properly, felt it was expensive for what we got

Partner

6/10

Pleasant

25 Oct 2025

JOHN

It’s run down and a bit dirty, but it does the job. Hassan was very hospitable with an upgrade, late checkout and free parking.

Business

2/10

Poor

20 Oct 2025

Helen

There was no bar or restaurant as described in online description

Friends_and_family Family

10/10

Exceptional

20 Oct 2025

Kerrie-anne

Lovely clean room, however to didn’t work

Partner

4/10

Poor

18 Oct 2025

Lee

There was NO bar or restaurant as listed in the description- we were unhappy on arrival and contacted Expedia who did not allow us to move from the hotel if we wanted a refund without waiting for their investigation- manager was sympathetic and upgraded us to a new room which was good but it wasn’t the hotel we booked. A week later we still haven’t heard from Expedia regarding our refund despite the manager saying he would agree our refund !!!! We wouldn’t stay again - tried to stay with free parking but due to the distance spent what we would have paid to park in town centre in taxis - and had to go out as no bar or restaurant!!!

10/10

Exceptional

13 Oct 2025

ian

.

Leisure

8/10

Excellent

13 Oct 2025

Darren

I stayed here twice in a week, with a great location across from Sefton park, close to the city centre for great access anywhere in the city. Great hotel, big rooms, Hassan was a great host very helpful from start to finish

Business

2/10

Poor

11 Oct 2025

Jack

The hotel was old and dirty, my bedroom had chips in the doors and woodwork. My TV had 1 or 2 televisions and the rest were foreign language. The window didn’t close properly and was extremely dirty with cobwebs and dirt. The room seemed to have a bug problem with bugs found in and around the room. The room had a strong smell of cigarette smoke enough to make me feel sick

Business

10/10

Exceptional

08 Oct 2025

John

Great hotel, sitting on the edge of Sefton Park.
Easy check in even though I was late getting down from Glasgow.
Hassan the hotel manager, WhatsApp me my room access key allowing me to go directly to my room without having to worry about the late check in.
Plenty of parking spaces and costs £5 for 24 hours, on par with parking in the city.
Hassan also upgraded my room to a lovely suit which was very much appreciated, roll top bath, large double shower, and a bed that could sleep a family.
Room and bathroom spotless.
If im back in the area I would have no hesitation in stopping in this hotel again.
A short walk from the hotel there are fabulous restaurants and bars to enjoy an evening out.
And then there is the park on your doorstep, well worth a stroll to walk off your dinner.

Business

10/10

Exceptional

04 Oct 2025

Senzeni

Liverpool Aigburth Hotel

My stay was amazing. My room was cosy, warm and clean. Very comfortable. Very good location by Sefton Park,

The staff was very helpful.

I highly recommend it

Business

10/10

Exceptional

24 Sep 2025

Darren

Great stay

Hassan was a great host, provided great service upon arrival and helped out when required too. I stayed here twice in 1 week. Great location, across from Sefton park and easy routes into the city.

Business

8/10

Excellent

03 Jul 2023

Kevin

Decent for the price, easy parking

For the price this is a good find, bar was closing when we got there so limited in that respect, room was decent albeit a little dated, small bathroom. But very decent for the price

Partner

6/10

Pleasant

02 May 2023

Simon

Wedding noise meant we had to be moved room even though when i checked in i was assured we would not be disturbed by the noise. In reality our room was right over the wedding disco and the noise was awful.

Leisure Family_with_children

10/10

Exceptional

02 May 2023

alan

Liverpool overnighter

Lovely hotel in the park but only 5 minute walk to Lark lane for bars and restaurants. Nice room, great bar, hope to stay again

Friends_and_family Friends

8/10

Excellent

26 Apr 2023

Sheila

Peaceful spot

Friendly welcome - offered to carry bags. Faded elegance. Very quiet ( except for squeaky doors) . Great breakfast with great views. Just missing a garden and lounge.
Would definitely stay again.

Friends_and_family Family

6/10

Pleasant

04 Apr 2023

Kerry

Rooms were small but clean and well laid out with everything you need. The telephone didn’t work which wasn’t a problem. The staff were very helpful and friendly. Breakfast was good but a bit greasy and felt that the lake of self service let it down but overall was good.
My only issue was the other guests were so very noisy that kept us up all night the first night with no respect for other guest. I feel that there should be a quiet notice. This really spoilt out stay. And if the telephone was working we would have rang reception to complain.!

Partner

8/10

Excellent

17 Feb 2023

Amanda

All staff we met were lovely and accommodating - they really went above and beyond for us which we really appreciate.

Business

2/10

Poor

22 Jan 2023

Vijaya

The noise from the central heating pipes were so loud that I had to be moved to another room at 1 am. The cleanliness of the rooms was not acceptable. The receptionist checking me in was more interested in talking to her colleague than attending to me. I did speak to Tim, the duty manager and he agreed to provide partial monetary compensation which was honourable but I would rather have had a good night’s sleep!

Leisure Self

10/10

Exceptional

22 Jan 2023

Emily

Weekend away with the Girls

Great weekend away with the girls, loved the room and the beds were lovley and comfy. Staff so friendly and helpful on the reception and at the bar. Cannot fault anything !

Friends_and_family Friends

8/10

Excellent

07 Jan 2023

Greg

Decent hotel in a good location in Liverpool near a lively park. We paid 10 pounds total to park in the lot for 2 days, very convenient. The glass restaurant was very nice and open for drinks after dinner. Breakfast was included and was a nice start to our days. Staff very helpful and friendly.

Leisure Family

4/10

Poor

05 Dec 2022

Dewi

Don't bother

At £168 odd for a nite I'd say a complete rip off.
Parking extra and breakfast.
Aimed at tourist market who don't have a clue. I travel up and down the country week in week out. This hotel was worth £80 per nite max!

Self

10/10

Exceptional

28 Nov 2022

Keith

Cosy Stay in Liverpool

This Hotel is located overlooking Sefton Park and close to Lark Lane and GreenBank Student accommodation which is why we chose it. Very friendly service. Impressive building, needs some brushing up, but generally clean very comfortable room. Great breakfast room at the front overlooking the park. We will sty here again.

Partner

6/10

Pleasant

10 Oct 2022

ROBERT

This hotel is advertised as 'Liverpool City Centre' - but by no stretch of the imagination can it be realistically described as such. It is more than TWO MILES from the City Centre and should be identified accordingly.

Business Self

8/10

Excellent

24 Sep 2022

Louis

It was nice to stay in a quirky old hotel. I didn't know they had weddings there but that area looked beautiful.
It was a bit noisy over night, and our room was a little cramped. The beds were a bit creaky byt comfy enough to stay in for one night.
All of the staff were really friendly

Leisure Family

10/10

Exceptional

03 Sep 2022

judith

Excellent value for one nights stay

Leisure Partner

10/10

Exceptional

23 Aug 2022

gareth

Nice hotel

Business Self

10/10

Exceptional

17 Aug 2022

Verified traveler

Hotel on the Park

Friendly and helpful staff. Beautiful location.

Friends_and_family Family

10/10

Exceptional

22 Jul 2022

Verified traveler

Enjoyable stay

Very good value, the room was big and the bathroom very clean with a powerful shower. Breakfast was excellent, buffet style with plenty of choice. Friendly staff. Only criticism was the heat, for safety reasons the window could not be opened wide. There were 2 fans in the room but in the recent heat they were not sufficient. A fridge in the room would be useful. The location was ideal, we were staying to attend a Graduation at the Philharmonic Hall which was a short taxi ride away. Lark Lane is a short walk away with a choice of restaurants.

Friends_and_family Family

10/10

Exceptional

08 Jul 2022

Darren

Excellent

Warm welcome on arrival, girl on reception very nice and helpful.
Quiet location, big park across the road.
Property really clean and fantastic breakfast.

Friends_and_family Family

8/10

Excellent

21 Jun 2022

Paul

Great hotel for Sefton Park events.

Nice hotel near Sefton Park. Rooms small but comfortable and the staff are very helpful.

Partner

8/10

Excellent

15 Jun 2022

David

Clean and comfortable

This was a one night stay to collect daughter from Uni. Excellent value, clean and great location. It is dated but clean and comfortable

Friends_and_family Family

6/10

Pleasant

04 Jun 2022

Verified traveler

Nice but dated

We arrived at the hotel around 1pm which we acknowledge was early. Having travelled from Birmingham we used the facilities and went into the town centre. We arrived back at the hotel at around 3.30pm and our room was not ready. Check in is 3pm. It was explained to us the hotel had some problems with housekeeping. We were advised we could wait in the bar and were offered complimentary drinks. Having waited almost an hour we were eventually told our room was ready. On entering the room it was bright and spacious. We had a kinged size and 2 single beds. The king sized bed was comfortable however just from looking at the made up single beds we could see that they dipped in the middle which made for 2 uncomfortable nights for our children. The bathroom was spacious with good sized shower. We noted the windows and doors of the hotel were dirty and appeared to have not been cleaned for weeks. The outer housing of the shower was also dirty. There were not many staff onsite and the receptionist appeared to double as the bar tender. However, they were kind and courteous. We appreciate it was Jubilee week and staff may have been thin on the ground. Would we stay hear again, maybe but only as a last resort. It is clear to see this must have been a lovely hotel in its day, however, as with most Best Western hotels the decor is dated. We appreciate this is a 3 star hotel and you get what you pay for however one would still expect a better degree of cleanliness.

Friends_and_family Family

10/10

Exceptional

03 Jun 2022

Michael

Staff was excellent and assisted when room was fully booked.

Leisure Self

10/10

Exceptional

21 Apr 2022

Nicholas

Excellent value, great location and helpful staff

Very happy with our stay at the hotel. Friendly and helpful staff. The room looked as if it had been renovated fairly recently and was in very good order throughout. Beds comfortable with a nice outlook over a courtyard. Nice to hear morning birdsong in a city hotel! Dog-friendly too which is an absolute must for us and a reasonable dog surcharge. It annoys me when a hotel adds £30 a night for a dog!! This hotel was just £15 - so reasonable. Excellent location too on edge of big and beautifl Sefton Park and near Lark Lane where there are multiple eating options. Very impressed overall and wouls certainly/happily stay again

Friends_and_family Family

6/10

Pleasant

20 Apr 2022

conroy

The location was excellent and it has good parking. The room was basic and not that clean. The fittings eg the toilet roll holder and curtain holders were hanging out of the wall, where the rawl plugs had come loose. Minimal maintenance would have fixed these. There was no hot water from the shower

Leisure Partner