Name: Adelphi Hotel
Address: Ranelagh Street, Liverpool, L3 5UL, GB

2/10

Poor

20 Jul 2026

Brady

Hotel is hot and does not have air conditioning. Consistently 10 degrees warmer inside than out. Staff was clearly overmatched in doing their job. I requested an additional fan and never received it. Asked one staff member if I could add my postcards to their outgoing and they said yes, but when I attempted to drop them at the front desk they said they couldn’t. Elevator buttons did not work or worked sporadically. Beds in the room were very poor quality. Limited outlets in the room meant I had to unplug the lamp or tv in order use anything else. Tv was the size of computer monitor. Interior walls were dilapidated. Had to break paint seal on window to open as it was the only source of cooling in the room. Very bad experience, would not return.

Self

4/10

Poor

19 Jul 2026

michael

The car park need to be tarmacked.

The room decor was bland, wall paper grubby and no complimentary bottle of water to drink.
I entered the Hotel bar last night and the bathroom was filthy
The breakfast experience was poor - very poor range of fruit and cereals and poor quality coffee with background music that was too loud.
On check out I was asked that full address be placed on my invoice which I need to claim for work purposes and was told this was not possible.

I wont be back.

Self

2/10

Poor

17 Jul 2026

Wendy

Did not like anything about this hotel. Check in was a bit cold and robotic. The room was in bad need of repairs. There is no A/C so they gave us a small fan which helped a little. UK in the middle of a heatwave so A/C would have been nice. The overall appearance of the room was so very rundown and not taken care of at all. A few holes and the sink taps were literally not attached so we had to hold onto the whole thing so it would come off completely. Needs a very good paint refresh and beds and pillows were so hard. The outside of the hotel didn’t feel very safe and there are homeless begging for money right at the hotel door. We were booked for 2 nights but stayed only one. The room was postage stamp small so very stuffy as well and window only opened literally a crack. Such a huge disappointment. Can’t understand the reviews that are very good…maybe they have some good rooms?? We travel a lot and are not overly fussy but this was not acceptable. This is a true honest review. Would never recommend this hotel to anyone.

Partner

6/10

Pleasant

17 Jul 2026

Ann

Our room was very comfortable and clean. It is just such a shame that this beautiful and iconic hotel has dropped their standards. The hotel was understaffed on reception and in the dining room. The general cleanliness was lacking.

Partner

2/10

Poor

16 Jul 2026

Kylie

To call this hotel a bit tired would be a compliment. Completely exhausted is more appropriate. Shabby, grubby and pokey rooms which for £130 a night is truly disappointing. The shower either burnt my skin off or caused hypothermia regardless of how carefully the dial was adjusted. There were virtually no basic equipment , not even a hairdryer which was really annoying when I was going to my daughters graduation. The room was also boiling hot and the rusty window only opened a fraction. The only positive is the location which was very central and next to Mount Pleasant car park which is reasonably priced.

Friends_and_family Family

8/10

Excellent

16 Jul 2026

Katrina

Beautiful building. Room was quite spacious. Bathroom looked new and had a nice big walk in shower. Tea/ coffee facilities in room . Didn’t have any food in hotel so can’t comment on that . Would stay there again

Friends

8/10

Excellent

15 Jul 2026

Nigel

We had a great welcome from the front desk, very knowledgeable about the building and some of it's history. We loved exploring this hotel, the grandeur of the big hall's and ball room's, were amazing, so elegant and have that \"WOW\", it was great to explore.

The only thing letting it down was the room we stayed in. The decor is tired and could do with a revamp, one window opened, but the other would not open . However the room was clean and did have everything we needed, including a fan for this hot weather. ...... and we slept well.

What a lovely stay..... Thank you

Partner

6/10

Pleasant

12 Jul 2026

GARY

The stay was for a stag weekend and is ideally placed for all local attractions, pubs, restaurants etc...
However, it is in need of a serious refurbishment, as the rooms are tired, a bit shabby in parts and no air-conditioning, so was very hot even with the fan provided. All plug sockets were at one end of the room and the sleeping area had none, so fan wasn't very effective at night. There is no way this hotel is a £110 per night, which was £50 cheaper than they quoted direct. Maybe £75 at best. But we all had a great time regardless.

Friends

6/10

Pleasant

12 Jul 2026

mark

Central to the city and near lime street railway.

Friends_and_family Friends

10/10

Exceptional

12 Jul 2026

Epeli

Very good nice hotel right by lime street station so I could walk everywhere the breakfast buffet is great.

Self

10/10

Exceptional

07 Jul 2026

andrew

Duty manager Helen was very helpful, friendly and understanding. My partner struggles to walk. She uses a frame. Helen assisted her with entry and exit. As the main entrance has stairs no ramp.
Helen made our stay a very positive experience.
We will definitely be returning to the Adelphi, Liverpool.

Partner

8/10

Excellent

06 Jul 2026

Steven

Had to check out of our other hotel due to noisy guests and lack of facilities and managed to get booked in here for our 2nd night thankfully, staff helpful and room clean and spacious and quiet.

Friends_and_family Friends

8/10

Excellent

05 Jul 2026

Shannon

car park behind the hotel and easy access. easy process.

Friends_and_family Family

4/10

Poor

01 Jul 2026

Abigail

I’m sorry to say that I would not recommend this place. It was a sweltering summer day, there is no air con, which I appreciate they can’t help, and there was a fan in my bedroom and I could open the window.

This place is right in town and it’s an old building so I recommend you bring ear plugs as the Irish bar across the road is extremely loud even with the windows closed. There were also quite a lot of drunk people and people literally passed out on the street nearby, so it felt quite sketchy. They had a nice security person on the hotel entrance at night though.

The vibe was quite weird including the staff’s demeanour and the breakfast was the worst I’ve ever had in a hotel. Definitely not worth the extra £11.95 I paid for it. I requested a milk alternative for my room so I could have a coffee in the morning as I don’t drink cow’s milk, and after some back and forth they couldn’t arrange this. So I went down to breakfast for coffee, which was the worst coffee I’ve ever had and did t drink it.

The room itself smelled quite fusty. It’s looked clean, although it was so hot that I spelt on top of the duvet with my feet under the bed runner and I had bites on my feet in the morning.

The towels in the bathroom stank of cigarette smoke and despite the temperature being upwards of 30°c that day, the radiator in the bathroom was on fun with no way to switch it off.

Safe to say I wouldn’t recommend and won’t be going back.

Self

2/10

Poor

01 Jul 2026

Daniel

Awful hotel, completely outdated. Is like something from the Adam’s Family.
Small double beds with single pillows on the bed, mouldy walls, small fan provided to cool the rooms in the hottest day of the year.

Partner

8/10

Excellent

01 Jul 2026

Leon

I’ve known this place to have quite a bad reputation and not great reviews but I thought it was lovely. The building itself it’s nice and classic old with high ceilings and wide corridors. My room was slightly dusty but altogether was very clean my room also had a bath which is always a bonus for me in hotel! Reasonably priced and I didn’t eat any food but the restaurants smelled really good

Self

6/10

Pleasant

01 Jul 2026

ISABEL R

This has been a beautiful old hotel. With many origional features. However needs some TLC. Desperate for some money spent on it. Britania who owns it won't spend a penny. Its a shame they refuse to sell to the city of liverpool and allow them the chance to restore this building !

Partner

8/10

Excellent

30 Jun 2026

Mr K

Nice stay very good location

Friends_and_family Friends

10/10

Exceptional

29 Jun 2026

Denis

Room was spacious with panelled walls and chandelier,taking you back in time which i liked very grandeur lobby got good nights sleep 5mins from liverpool central,museums very close by would recommend

8/10

Excellent

29 Jun 2026

John

Although now a slightly faded glory, this is still my favourite hotel in Liverpool. Right near the centre, and an easy walk from Lime Street station. The rooms are large, and the grand salon is magnificent. Far fewer staff now, but friendly and helpful.

Partner

2/10

Poor

28 Jun 2026

Paula

We were booked in by a very unfriendly Oskar which wasn't a great start. Our room was very stuffy even with the window open all night. We were right next to the lift and so there was a constant rumbling. The shower had two temperatures, ice cold or scalding hot!!
When I opened the kettle to make a cup of tea there was a dead moth at the bottom. It took them 2 hours to replace it.
We left our luggage in storage the following day and when we collected it we were served by an even more miserable Oskar. I think Oskar needs some basic training on good manners if he wants to work in hospitality! This is honestly the worst hotel I have ever stayed in.

Friends_and_family Family

2/10

Poor

28 Jun 2026

john

Worst sleep ever , room was ridiculously hot , a fan was provided in room but did absolutely nothing
Barely slept and had to constantly get up to pour water over my face !

Hard to find any positives at all , room tax added at check in , only a few pounds but wasn't aware of it

Check in 4pm check out 10am was ridiculous as well , don't think iv ever heard of a hotel with such an early check out

Partner

8/10

Excellent

27 Jun 2026

Angela

We were coming off the train and it was the closest hotel very convenient very easy. We were room only so can’t tell you about the breakfast but the price was amazing. We ended up getting two sweets which was perfect. Newly refurbished.

Family

4/10

Poor

24 Jun 2026

Abril

Other than location, I would not recommend staying here for more than one night.

Friends_and_family Friends

4/10

Poor

24 Jun 2026

Justin

The floor and neighbouring rooms were very noisy. After a long day working and travelling, I could not sleep properly.

The bed was not comfortable.

Breakfast availability, range, and quality was poor.

The dining area was very unclean, and had to clear tables ourselves.

Business

8/10

Excellent

23 Jun 2026

Duncan

The hotel building and lobby are very nice and grand. The room was more basic, but still clean and functional, with a decent shower, coffee and a TV. The hotel is very central in Liverpool and convenient to all the attractions and transport.
I opted not to have breakfast, but when checking in online was offered cheaper rates for breakfast and dinner than offered when booking the room.

Self

10/10

Exceptional

22 Jun 2026

Robert

Easy to check in and great staff

Family

6/10

Pleasant

21 Jun 2026

Susan

The room was dated and although there was lots of drawer and wardrobe space, only room for one bedside table. Bathroom sink was tatty and had chips in. Carpets in public areas were clean and tidy. The main lounge looked opulent and grand and in keeping with the age of the hotel. For what we paid I expected a higher standard. Breakfast was chaotic with a queue to enter on our first day but fine the second day, so maybe just unlucky that it was particularly busy on first day. Convenient location to get around the city, Albert Dock was just a 15-20 minute walk, we also walked to the Arena, around 25 - 30 minutes. Central Station and bus terminal are all close by.

Partner

8/10

Excellent

20 Jun 2026

Tom

.

8/10

Excellent

20 Jun 2026

Barry

Would have given it five star except we didn't have hot water in the sink. The shower was ok. When we informed reception they offered to upgrade us. but as we were about to go out to a function and leaving the next morning we declined so so they gave us a late checkout. Staff were great

Partner

4/10

Poor

20 Jun 2026

Tim

An amazing Liverpool icon that is a little tired.

Family

8/10

Excellent

15 Jun 2026

Christopher

Great location.

Family_with_children

8/10

Excellent

15 Jun 2026

Edward

This is a two hundred year, 400 room hotel with great bones, a great value for the money. The property has two bars and a restaurant, all of which could use an improved menu of food choices. The property is well located: two blocks away from the Central Station and a little farther than that from the main Lime Street Station.

Self

10/10

Exceptional

14 Jun 2026

Tracey

The staff ate exceptional, the rooms are unique.

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Sharon

Reading some reviews before we stayed there bit apprehensive but seeing it and staying there well impressed just one downside took a while for shower water get hot definitely book again didn't have breakfast loved the hotel

Partner

10/10

Exceptional

11 Jun 2026

Steven

A++ thank you

10/10

Exceptional

10 Jun 2026

Christopher

Always stay here, reasonable price and great location

Friends_and_family Family

4/10

Poor

10 Jun 2026

Giles

Only one of the two lift would allow you to push the button for the 4th, 5th & 6th floor. Lighting in the room was very dull and only two lamps. Water from bathroom taps when it did come out it exploded out, lots of air in the system. Only one plug socket available to use. Asked reception for best way to get to Hill Dickinson Stadium, told to either walk (45/50 minutes) or best option get a taxi. I said I’d heard their where shuttle bus, to which the reply was no, they didn’t bother to do those, but only a couple of streets away I found the shuttle buses.

Self

8/10

Excellent

09 Jun 2026

Takunda

Great location grand room

Partner

4/10

Poor

08 Jun 2026

janie

We have stayed at the Adelphi on numerous occasions but this might be the last. The shabby splendour has reached a new bottom. The bar had an unpleasant smell as did the communal areas. You could not use the front doors due to refurbishment. The Matress in our room was terrible and really hard...we did not sleep well. We overheard another couple saying they had been woken up by someone kicking a door in further down the corridor on the same floor as ours. Unsavoury characters also hanging around the foyer and no one from the Adelphi seemed bothered or acting on what customers were telling them. We won't be going again...such a shame.

Partner

2/10

Poor

08 Jun 2026

samantha

The bed was rock hard, could not sleep at all, if you moved so did the bed, it was like sleeping on the floor, the room needed painted, we stayed for 2 nights, we picked this hotel due to reports of it being paranormal, we stayed 2 nights on 3rd floor that is supposed to be extremely paranormal, a load of rubbish, it's a con, not one thing happened, definitely won't be staying here again.

Friends

10/10

Exceptional

07 Jun 2026

Margaret

A grand cherished older reputable hotel which exemplifies English hospitality properly.
Beautiful architecture and inner rooms, quite an elegant place to stay or hold an event.
I’ve stayed here before & will book it again when I return to Liverpool.

6/10

Pleasant

06 Jun 2026

Duncan

A (formerly) majestic building which has certainly seen better days.
The hotel has so much potential to stand out for the right reasons.

Partner

10/10

Exceptional

04 Jun 2026

Naomi

The hotel is very grand the staff are very good and friendly although a couple of the breakfast staff are very abrupt but the breakfast itself was lovely with a nice choice, ideally situated too

Friends_and_family Friends

6/10

Pleasant

03 Jun 2026

Gerard

Ist room was very old. Had to move because of the noise. Bathroom/Room was very olds
M/nd room was a little better

Self

6/10

Pleasant

31 May 2026

mark

Very room dependent. One stay had an renovated room with some window shutter or something that banged in the wind. Other was a nice room. Lots of history to hotel and we'll located.

Friends_and_family Friends

8/10

Excellent

30 May 2026

Genevieve

Staff were excellent and very helpful. I booked the executive room and it was very spacious and comfortable and shower room was great!
Bedroom walls could do with some dusting or better still a touch up of paint.
Centrally located for city centre.
Would stay again. My highlight was the staff at check in. Very courteous and helpful.

Self

10/10

Exceptional

30 May 2026

Ian

Budget price is reflected in the condition of doors and walls. Bathroom really nice though.

Self

10/10

Exceptional

27 May 2026

Sirous

The staff were very helpful

Friends

2/10

Poor

25 May 2026

Hamna

DO NOT STAY AT THIS HOTEL
Awful hotel, Awful experience
The images on the website are a lie and the hotel DOES NOT look like this.

The rooms are completely run down,
Basic to none amenities in the room
Rooms are old dirty and dated

Housing keeping does not come daily to change towels

Staff unhelpful

Homeless people sleeping outside the steps of hotel.

This is known to be the worst hotels in Liverpool by the taxi drivers

Family_with_children

4/10

Poor

24 May 2026

El

Room stank of stale cigarette smoke.

6/10

Pleasant

20 May 2026

Max

The shower curtain smell of mildew, the room was to be cleaned after four days, but it wasn’t

Self

10/10

Exceptional

17 May 2026

Paul

Still a grand hotel in my book. Nice big room and bath room. Comfy bed. Very central. Great price.

Self

8/10

Excellent

12 May 2026

Martyn

Breakfast buffet was good value for money. Room was clean but incredibly hot with no way of controlling the temperature of the radiator. Comfortable bed and good shower/wc room which appeared to have been recently refurbished. Check in was easy, friendly and helpful staff. Comfortable bar with reasonably priced drinks.

Friends_and_family Friends

8/10

Excellent

11 May 2026

James

The romm was of good size with views across the city towards the docks.

Partner

10/10

Exceptional

10 May 2026

Anthony

nicep

6/10

Pleasant

10 May 2026

Mark

Room was clean except water stains on ceiling and horrible cheap springy mattress very uncomfortable, parking was safe and easy to find.

Partner

10/10

Exceptional

10 May 2026

Wayne

Very nice stay

Friends_and_family Family

8/10

Excellent

06 May 2026

Lynsey

The hotel was very central for what we needed. Although the staff were polite there was no other interaction.
Even though I checked in online I still waited 19-15 minutes to get the key. When I mentioned I had added breakfast on and needed to pay for it as the room was pre-paid. He had no idea!. Then looked and apparently found the note.

We asked for another bulb for the lamp in the room and was asked whether we tried all the other sockets first. Yes we had and then tried the bulb on the other lamp which worked. It was clearly the bulb. Maybe because we were two girls he thought were couldn’t work that out.

The hotel definitely needs updating. A lot of peeling paint in the room and bathroom.

Breakfast was lovely. Lots of choice.

Friends_and_family Friends

10/10

Exceptional

06 May 2026

Robert

Clean room and staff

Friends_and_family Friends

8/10

Excellent

06 May 2026

Kayleigh

The breakfast and the reception staff saved this from being a 3 star review.
Beautiful building, looks fancy on the surface but its extremely tired and the rooms are very dated.

Friends_and_family Family

8/10

Excellent

04 May 2026

Annabel

Bathrooms really nice and new, bedrooms could do with a lick of paint and more plugs, especially on dressing table.
Hallway carpets smell a bit musty.

Family

8/10

Excellent

04 May 2026

Russell

It was clean and cheap so happy days. Stayed there before and I will stay there again

Friends_and_family Family

4/10

Poor

28 Apr 2026

Owen

A tired icon. Full of history, with the entrance and ballroom jewels to behold. The bar is smart and well priced too. However my room - standard double - was very poor. Chipped basin, exposed pipes, holes in the wall, broken loo seat, ceiling cracks, and faded mismatching paint on the walls. Staff were friendly but towels weren’t replaced, and they failed to bring the pillow I requested. They don’t clean rooms supposedly to be sustainable but it feels like it’s just to cut corners and save pennies. Well priced for the city but I couldn’t say I’d recommend due to the condition of the room.

4/10

Poor

28 Apr 2026

Laura

The property is a beautiful, yet old hotel with a rich history. However, my stay was not great. Front desk staff, if they’re there, act as if you’re an inconvenience - one gentleman was outrightly rude. I had questions about the train and opted to walk to the station and ask instead of risking another unpleasant interaction. Tap in bathroom broken, room not cleaned for the entirety of the stay. Could not reach the hotel by phone or email to let them know of my cancelled flight and late check in. Expedia had to intervene on my behalf and was told they would “try” to not mark me as a no show. Asked for a cab and was told after they sighed they “would try.” Really, really sub par customer service. Would not recommend.

Self

8/10

Excellent

26 Apr 2026

Johan

It was exactly how I expected it, it was the second time I stayed their, ir is in the city center of liverpool. It is dependable

Self

10/10

Exceptional

26 Apr 2026

Kelly

just lovely ways stay here close to everything

Self

8/10

Excellent

26 Apr 2026

Lee

Comfortable stay

Self

6/10

Pleasant

25 Apr 2026

Rebecca Elizabeth

Second time coming to this hotel and sadly in 6 years not much has changed! Good for low budget hotel only.

Family

8/10

Excellent

24 Apr 2026

Diane

The hotel is in an excellent location. We had a good spacious room. Breakfast was good. The two bars are comfortable. Friendly staff. We would definitely return to this hotel.

Friends

6/10

Pleasant

24 Apr 2026

Chris

The hotel is very tired and poorly maintained. However, the room was quiet and the bed was comfortable.

6/10

Pleasant

23 Apr 2026

Bridgett

Once the best hotel in Liverpool! Now a little tired and shabby. Main areas still look good. My room, a standard double, was comfortable, but very basic, no overhead lights, just two table lamps. Wallpaper peeling off wall and ceiling in some places. Extraction fan in bathroom not working.

Self

8/10

Excellent

23 Apr 2026

Michael

Short overnight stay in Liverpool city centre at a great price. Lads trip to watch the football so minimal time was spent in the hotel. It was fine for what we wanted, cheap, right in the city centre near the railway station, bars and restaurants. Hotel was clean, room and bathroom had been upgraded.

Friends_and_family Friends

10/10

Exceptional

23 Apr 2026

Irene

Room was fab had a new shower room staff were nice and friendly stayed here few times nice old hotel

Self

6/10

Pleasant

20 Apr 2026

Kevin

Super handy and really good stay - 2 day stag do with Grand National as the main event!

Hotel location is brilliant for Lime Street, Liv Central and all the central bars.

My room (double) was very nice but lads in the twins found it quite basic. On-site bar / pub is great to get going - low prices.

Value was ok for Grand National weekend but a bit steep otherwise.

Friends_and_family Friends

10/10

Exceptional

20 Apr 2026

Leslie

The staff were great but sadly the property has seen better days. Luke warm water in the washand basin & shower.Lift control button on 3rd floor is defective. Blocked toilet but staff dealt with it promptly. Clean sheets on bed and breakfast edible so reasonable value for money paid.

Family

6/10

Pleasant

18 Apr 2026

craig

Cheap and you know why when you stay

Self

6/10

Pleasant

17 Apr 2026

Craig

The location was perfect

Partner

8/10

Excellent

15 Apr 2026

darren

Looks like it was once a grand plush hotel, room dated but large and clean and the bathroom looked recently refurbed, got a triple room for same as a double which turned out to be a bonus as we had seperate bedrooms,close to station and bars, cracking stay for a game at anfield.

6/10

Pleasant

14 Apr 2026

Robert

Not enough receptionists leading to long waits. Room has no outlet next to the bed, holes in the bathroom wall, a cracked window pane, and a really odd mix of decor. But it was clean a fit for purpose if you’re only staying the night and want to experience an old famous building. The common areas are fantastic.

Self

2/10

Poor

12 Apr 2026

Victoria

We had booked what we thought was a higher end hotel, well we paid a higher price for our twin room. The first room we were given was room 116 and was tiny, the window started about 7 feet up and so had no view or air in the room. The bed frames were frayed and very dated. The walls and very high ceiling looked like it had previous damp. We were moved to another room 516, equally small but had a window to let some air in as it was so hot. All facilities were basic and tired.
The breakfast was mass presumed, for a hotel this size there could have been fresh coffee, not out of machine. There was plenty of choice but all very basic, cheap ingredients and the cooked breakfast was obviously massed cooked and lacked the finish to make it a good breakfast (over fried hash browns, dry sausage and black pudding, weird half fried half poached egg)
The grand lounge was indeed grand, the wine in the bar was good value £24 for a bottle of NZ Sauvignon.
It felt to me like a very budget hotel with high ceilings and a few chandeliers. I would not recommend here which is a shame as this could be an excellent hotel.

Friends_and_family Friends

2/10

Poor

12 Apr 2026

Chloe

when we checked in to our room, we found a poo under the bed

Friends_and_family Friends

10/10

Exceptional

07 Apr 2026

Lee

Very good did the job reasonably priced

Self

6/10

Pleasant

06 Apr 2026

Geraldine

Good for the price

Partner

6/10

Pleasant

06 Apr 2026

Michelle

It is an old building

6/10

Pleasant

05 Apr 2026

Michael

The rooms were clean and the staff were friendly. Ideal to be close to the bars, shops and train station. The price I paid for a bank holiday weekend was fairly cheap for 2 nights. The rooms do need a revamp as they look outdated like rooms from the 80's but still is place to lay your head for the night. Maybe add an extra pillow too each bed

Friends_and_family Friends

6/10

Pleasant

05 Apr 2026

Dawn

Really close to everything you need spot on for that . Staff so helpful , good deal for late check out , includes drinks and breakfast well worth it as good quality breakfast and drinks in bar . Rooms need a massive overhaul lots of space but beds uncomfortable and paint peeling everywhere in room . En suite clean and tidy

Partner

6/10

Pleasant

05 Apr 2026

Tony

Very outdated rooms and shower hose had a split in, plug was to small for the hole In the bath so pointless to run a bath, wouldn’t stay again

Self

6/10

Pleasant

03 Apr 2026

Darren

10 o clock kick out time on a weekend is a joke especially when the clocks change

Friends_and_family Friends

6/10

Pleasant

03 Apr 2026

Robin

The breakfast was ok but nothing special

Self

10/10

Exceptional

01 Apr 2026

William

Perfect

Business

2/10

Poor

30 Mar 2026

Jake

Ideas? Maybe refresh the entire building! Wish I’d stayed in a premier in , it was that bad!

Do not stay here

Partner

10/10

Exceptional

29 Mar 2026

Anthony

Couldn’t find fault. Really nice hotel and rooms

Self

4/10

Poor

29 Mar 2026

Deborah

Very old fashioned hotel, needs a total revamp

Friends

6/10

Pleasant

29 Mar 2026

Amanda

The rooms was clean but finishing the rooms need to be done nice location to everything bath separate was good breakfast not great no decaf tea or coffee had to go and buy my own that was he can not have normal due to my heart condition but on a all would go back there

Friends

4/10

Poor

29 Mar 2026

Robert

Hot water was unavailable for an entire day and staff were not very friendly about this. There was on overall lack of help when we needed things

Friends

6/10

Pleasant

28 Mar 2026

Angela

Booking in was fine, although the key to the door didn't work, we were on the 5th floor so a bit of a treck back to the reception. We were not given any information about where the bar or dining room was. We had to ask where the bar was situated. The bar was well equipped with darts and pool table, comfortable setting. The room was clean, not a lot of staff around but there were 4 functions on that weekend, we were not informed or involved prior to booking. Very noisy at night, understandable as there had been a party, but a random dog barking in the corridor at 3 am I thought was a little too much.

Partner

8/10

Excellent

28 Mar 2026

janie

So convenient to stay here. Great location and spacious rooms.

Partner

6/10

Pleasant

25 Mar 2026

mark

We had two seperate stays. The first was on the fifth floor in a room that was not updated and rather dismal. There was a metal window or door banging on the second night that work is up, went unresolved and meant we need to get key to another room to get sleep. Second stay was a single night on third floor in updated room at back of hotel. Nice. No banging. Location is great near train station. History and lobby are interesting. Staff were good and professional

Friends_and_family Family

6/10

Pleasant

24 Mar 2026

Andrew

Been here loads of times due to its location and old world decor. Think it will be the last tho.time to try other places. Was On top floor. Could hear lift and voices from next door. As usual radiator not working but plug in heater in room. It’s one redeeming feature was it had a bath