The Shankly Hotel

United Kingdom , Liverpool
LIVERPOOL, Millenium House
Show on Google | Website | Map

100 reviews shown

10/10

Exceptional

11 Mar 2026

Stephen

Staff were brilliant

2/10

Poor

09 Mar 2026

Sasha

£400 for One Night (Room Only) – Not Suitable for Families!!

We paid almost £400 for one night for a family room (room only, no food included) and it was one of the worst hotel stays we’ve had.

The hotel feels very run down. Although the room was large, it was extremely dated and not cleaned to a high standard. For the price being charged, the condition was very disappointing.

Our floor was mostly occupied by hen party groups and was extremely noisy. To make matters worse, our room was directly underneath an events room where very loud music continued well past midnight. Even after the music stopped, furniture was being dragged around above us. As a result, both myself and my children struggled to get any sleep.

When we did eventually fall asleep we were woken again by shouting and screaming in the corridors from other guests. By morning we couldn’t wait to leave. The corridors also had leftover takeaway containers and kebabs scattered along them, which summed up the state of the place.

When I raised these issues at checkout, the manager, Chris, showed little interest and said it was my fault for not complaining during the night. I was also told the hotel mainly caters for stag and hen parties, which makes charging nearly £400 for a family room feel very misleading.

This hotel is massively overpriced and not suitable for families. We were not the only guests complaining in the morning. We wish we had booked a Premier Inn or Travelodge instead.

Friends_and_family Family

10/10

Exceptional

05 Mar 2026

lisa

Very convenient for shopping
Very friendly
Great breakfast

Family

10/10

Exceptional

01 Mar 2026

Karla

Stayed as a group of 8 for a hen party. The room was ready on arrival at 1pm. It was clean and spacious and the beds were really comfy. The only downside was there was only 1 toilet between 8 of us and there wasn’t enough mirrors in the room

Friends

8/10

Excellent

15 Feb 2026

Stephen

Good hotel room was a bit gokf

Friends_and_family Friends

4/10

Poor

12 Feb 2026

Rachael

I booked this hotel specifically as part of my husbands Christmas gift as he is an avid Liverpool FC fan. Unfortunately wi was not informed prior to my stay that the Shankley hotel had changed hands and all the memorabilia removed by Christopher Shankley in early January 2026. My husband and i were both bitterly disappointed and feel that we should of been informed of tgis prior to our stay. The shankley hotels appeal and unique selling point is the fact that it is a shrine to Bill shankley but there was no memorabilia to look at and enjoy. We wasn't even informed of this at the reception upon arrival. I also found the reception staff member very rude and blunt in his approach to our check in. He didnt advise where the var or restaurant was, the opening tines, what time breakfast and dinner is served etc. When we got into our room it was freezing cold there was no instruction on how to operate the heating system in the room and i had to knock on the door of the neighbouring guest to ask them. The blue tooth speaker system in the room which is operated from a pad on the wall was broken and where buttons should of been there was just a big hole there. The bathroom was in a poor state cracked and broken tiles grime and dirt present in the tile grouting and the wooden panelling around the bath was rotten from getting wet and was also not fitted correctly with big gaps and so many cigarette burns all over it itThe burns fromm rabilia had been removed from the premises by

Partner

10/10

Exceptional

09 Feb 2026

Brendan

The staff were top class and the Room was grand 👍

Leisure Partner

10/10

Exceptional

04 Feb 2026

Trevor

Everything

Friends_and_family Friends

8/10

Excellent

31 Jan 2026

Julie

the rooms are very spacious, comfy beds and on the whole good. Room did feel like it needs a bit of TLC.

Leisure Friends

10/10

Exceptional

15 Jan 2026

Tracy

Staff lovely room spotless had a lovely 2 night stay beds was so comfy room was huge stayed in a room to sleep 6 even tho there was only 2 of us i like my space 😀 didn't eat this time round but was lovely last time

Partner

6/10

Pleasant

03 Jan 2026

Amy

The room was dated needed some TLC

8/10

Excellent

02 Jan 2026

Craig

Massive room free upgrade

Friends_and_family Family

8/10

Excellent

02 Jan 2026

Vicky

The staff were awsome especially Krisz on reception and Aidan who works nights on reception. Only issues was that the room 107 was very tired floor was damaged bath plug didnt work flush on toilet was faulty and there was a big crack in the sink also nowhere to hand towels in bathroom on the upside the beds were extremely comfortable and room was clean the cleaner was very helpful thankyou

Partner

4/10

Poor

17 Dec 2025

Emma

Room was disappointing. It needed updating.

Partner

8/10

Excellent

16 Dec 2025

Dylan

Great room anf fantastic staff - unfortuanetly the wal

8/10

Excellent

14 Dec 2025

John

Great staff

Friends_and_family Friends

10/10

Exceptional

13 Dec 2025

Nicola

Good stay! Xmas shopping with girls. Room was great with a double and two single beds.

Leisure Friends

10/10

Exceptional

09 Dec 2025

Alban

Really good stay. Check in was easy. I did forget my driving licence so had to email a copy of my passport to reception. I was expecting to potentially leave the bags at reception however as it was ready we got the room a little earlier. The room was a good size and clean. We will definitely go back.

Partner

4/10

Poor

08 Dec 2025

Trudy

The hotel staff are fantastic and it’s a great location. The reason for my low score is that we hardly had any sleep on both nights we stayed. We were in room 113 on the first floor which is right on a main road and it has a constant flow of traffic and you can hear everything as if you were right outside on the pavement. We did tolerate this as It is an old building and it is what it is but it really was tough going. After the first night I asked for earplugs but they didn’t have any and the receptionist said there were no other rooms to move us too (I didn’t ask for a room swap but I was glad that this was considered). On checking out after the second night we were absolutely shattered. When asked if we enjoyed our stay I again pointed out politely the noise and because of this we wouldn’t come back or be able to recommend the hotel. The receptionist just accepted this and said ‘okay’. Her response told me that this must be a regular complaint.

Friends_and_family Family

10/10

Exceptional

07 Dec 2025

Yolanda

Loved the hotel and loved the 8 sleeper room we had a great stay

Friends_and_family Friends

10/10

Exceptional

06 Dec 2025

leonia p

The room was great, clean and sociable, staff are alway so helpful, been here a few times now and it never disappoints

8/10

Excellent

05 Dec 2025

Nichola

Didn't have breakfast

Friends_and_family Friends

10/10

Exceptional

05 Dec 2025

John

Had a lovely weekend stay at the shankly, staff were amazing especially the breakfast staff, couldn’t do enough for you, comfortable rooms, definitely will book here again..

8/10

Excellent

02 Dec 2025

Carol

Very friendly staff couldn’t do enough for you
Thank
You
In some areas it needs a bit of cleaning otherwise fine ,near everything will go back

Leisure Friends

10/10

Exceptional

30 Nov 2025

Moira

Clean room, Christina who served breakfast was ace, so friendly and lovely.

Friends_and_family Friends

10/10

Exceptional

28 Nov 2025

Helena

Great reception area and close to town. Room was spacious and perfect for 4 friends to have an overnight. Breakfast was good as an optional extra. Would stay again

Friends_and_family Friends

8/10

Excellent

28 Nov 2025

Gary

Nice hotel, good shower, plenty of coffee & tea in room

Friends_and_family Friends

10/10

Exceptional

27 Nov 2025

Kevin

Yes room was great and staff were polite. Highly recommended

Friends_and_family Friends

10/10

Exceptional

27 Nov 2025

Sam

The stay was unbelievable. Room was lovely and tidy. Will definitely be back

10/10

Exceptional

27 Nov 2025

Jenna

Beautiful room absolutely love it i will come again at a later date,staff very friendly and helpful. Breakfast was brilliant can get as much as you want. Highly recommend

Leisure Self

8/10

Excellent

22 Nov 2025

Clodagh

Room was clean. Would recommend a chair with a back on it for the shower for the wheelchair user

Leisure Family

10/10

Exceptional

16 Nov 2025

Derek

Didnt have breakfast

Friends_and_family Friends

10/10

Exceptional

13 Nov 2025

Stuart

The Shankly is a great mix of swanky style and welcoming service.

It’s conveniently located for everything you need, close to transport and walkable to many attractions.

All of the staff were lovely and made us feel very welcome.

Friends_and_family Family

10/10

Exceptional

11 Nov 2025

nicola

How easy it is to access to the city center, easy check in room was a good size

Partner

10/10

Exceptional

10 Nov 2025

Jonathan

Greta room

10/10

Exceptional

10 Nov 2025

Kim

Great location

Leisure Friends

10/10

Exceptional

09 Nov 2025

Linda

Staff were very nice .Couldn't do enough.Room spotless. Very enjoyable stay. Hotel fabulous

Friends_and_family Friends

10/10

Exceptional

08 Nov 2025

Emma

The room was clean, staff were helpful and friendly.

Friends_and_family Friends

10/10

Exceptional

05 Nov 2025

Great staff great room cumfey beds

Friends_and_family Friends

10/10

Exceptional

05 Nov 2025

David

Good sized room
Great shower
Great location

Friends_and_family Family

10/10

Exceptional

02 Nov 2025

Oliver

Great for the price...

6/10

Pleasant

31 Oct 2025

Collette

Stayed a few times and the place is now looking rather tired. Hair in the bath and dusty bathroom.

Leisure Partner

10/10

Exceptional

30 Oct 2025

jamie

Didnt have Breakfast

Friends_and_family Friends

10/10

Exceptional

29 Oct 2025

Brian

Totally lived up to the expectations
As a LFC supporter it was heaven
Room was great 5 minutes walk from the Cavern Quarter
Brilliant stay WILL be going again

Leisure Partner

8/10

Excellent

26 Oct 2025

Robert

Good stay overall did not park or have any meals stayed for a concert good location staff all good room good bit of tlc required but a good stay

Partner

2/10

Poor

23 Oct 2025

punam

The hotel looks lovely in reception- however my room was very tired- and didn’t feel very welcoming. The bed was awful- the springs had gone. There was no way of putting the hot water on for the shower- it was warm enough but not as hot as I would have liked. The noise in the morning of doors slamming was horrendous. I also had a nightmare checking in as the lady in reception was adamant on photo I’d which I didn’t have - she was not willing to look at all my bookings , numerous cards to prove my identity - in the end I had to get my husband to take a picture of my passport and send it through to me!

10/10

Exceptional

22 Oct 2025

Miss irene

We absolutely loved are stay at the shankly hotel,staff were friendly,very helpful but more importantly they communicated with you and they all smiled greeted you on arrival and when leaving the premises nothing was to much trouble to help,we highly recommend this hotel and will be returning again…

Leisure Partner

6/10

Pleasant

21 Oct 2025

Lauren

It’s ok

We chose this hotel as a treat and was given a themed room. The room itself needs touching up and it was slightly disappointing that the beds were 2 singles pushed together, the bed sheets didn’t fit it so the mattress underneath was exposed at the top. There were no lamps in the room so you had to have the main lights on all the time and the TV was positioned really awkwardly so only one of the beds could watch it. The floorboards seem to creak as we could hear multiple rooms moving about in the night. The cleaners start about 9am, so no chance of a lie in either. The bathroom was extremely tiny for the size of the room. It was ok for a bed for the night, but I probably would stay elsewhere next time.

Partner

10/10

Exceptional

20 Oct 2025

Angela

Room was perfect for us as a group of ladies.
Breakfast was well worth it, and Sue was amazing each morning to greet us and keep our coffee topped up. Xx

4/10

Poor

18 Oct 2025

Michael

We were allocated an accessible room on the 3rd floor which was not requested but didn’t think it would be a problem.
However the very tired and worn laminate flooring was seeping water through the joints , we originally thought this was the remnants of cleaning the room but it soon became clear it was stagnant water from the bathroom which became a no go area due to the smell and drain flies !
Whenever the bathroom above was used the sound of the gushing water in our room felt like it was upon us
It was an extremely unpleasant stay which has all been highlighted to the management and we await a response

Friends_and_family Family

10/10

Exceptional

17 Oct 2025

Heather

Very nice accommodating staff

Leisure Partner

6/10

Pleasant

14 Oct 2025

Gabriela

This is a popular hotel for bachelorette parties because the rooms are huge and can accommodate many. I wish they were a little better about noise control past a certain time. Both nights rowdy guests woke us up because they were directly across from our room (2-3am). I should have researched a little better before booking this stay, we mainly stayed here because of its Liverpool football history. We came to Liverpool primarily to visit the stadium and check out the area hoping to return for a match. Would I stay here again, probably not.

The huge jacuzzi tub was really nice to have though.

Friends_and_family Family

10/10

Exceptional

13 Oct 2025

Janet

Friendly staff nothing too much trouble. We were on a hen weekend. Perfect for a celebration.

Friends_and_family Friends

10/10

Exceptional

11 Oct 2025

Pamela

Room was great but wasnt expecting to have both a shower & jacuzzi. Did hear some noisy guests arrive back late but that isnt the hotels fault. Would go back as beds were comfy.

Leisure Family

8/10

Excellent

08 Oct 2025

Kathleen

Rooms/beds spacious and comfortable. Unfortunately the advice to not worry about checking in at the airport with Ryanair…ended up rather costly!!

10/10

Exceptional

02 Oct 2025

Denise

Staff were really helpful. We had an accessible room and it met all requirements other than the shower, we were unable to work out how to use it without creating an indoor paddling pool l

Business

8/10

Excellent

27 Sep 2025

Colin

Ideal location between train station and centre for nightlife.

Friends_and_family Friends

10/10

Exceptional

24 Sep 2025

jamie

Shankly Hotel Liverpool

Great value for money for 4 sharing 1 room. Loads of space for us all.
Great location in the centre of town.
Friendly welcome at check in

Friends_and_family Friends

8/10

Excellent

22 Sep 2025

Cameron

The room was nice, it was clean and the bathroom was big and also clean

Partner

6/10

Pleasant

21 Sep 2025

Richard

The hotel is ideally situated to experience Liverpool the staff were friendly. The room we had 119 needs some tlc.

Leisure Partner

10/10

Exceptional

21 Sep 2025

Jack

Comfort on a next level

Best hotel in Liverpool

Friends_and_family Family

10/10

Exceptional

18 Sep 2025

David

Great space
Well located
Superb value

Friends_and_family Family

10/10

Exceptional

16 Sep 2025

Adrien

The Shankly is 100/ish years old? So it’s not going to be a pristine perfect condition facility the bathroom with the waterfall shower is great except for water temperature it was not even remotely hot. I also desperately needed grab bars I had such difficulty getting in and out of the shower and bathtub. I also wished there was soft close toilet seat

10/10

Exceptional

14 Sep 2025

Lesley

Excellent all round

Leisure Family

4/10

Poor

06 Sep 2025

Nicola

Shankly

Tv had no signal. Maintenance could not resolve. Duty manager failed to provide alternative solution.
Bathroom shelf not safe. Not fixed to wall correctly.

Friends_and_family Family

4/10

Poor

30 Aug 2025

Verified traveler

Don't be fooled by the glossy images

Hotel was not like the glossy pictures.
Poor in most areas. You pay extra for breakfast too. Room was clean, but beds were poor, bathroom. Television didn't work due to ethernet cable being crushed by the TV. We complained but it wasn't resolved. Location was great and staff friendly. Nice idea but poorly executed.

Friends_and_family Family

10/10

Exceptional

30 Aug 2025

Laurie

Took my partner for his birthday! We had the best time and will definitely be back soon thank you 💓

10/10

Exceptional

29 Aug 2025

Deborah

Friends trip

Staff lovely, close to train station, perfect position for shopping. Stayed two nights and will definitely book to stay there again.

Friends_and_family Friends

8/10

Excellent

28 Aug 2025

Emma

Great location and excellent room sizes for a larger group. Recommended for a weekend in Liverpool

Leisure Family_with_children

10/10

Exceptional

26 Aug 2025

Samantha

It was a fantastic hotel and Liverpool was amazing we loved it

Friends_and_family Family

8/10

Excellent

24 Aug 2025

Lisa

Lovely jubbly

10/10

Exceptional

23 Aug 2025

Sharon

Absolutely beautiful hotel, staff were so friendly and attentive nothing was too much trouble. Situation right in the heart of the centre so walking distance to most places yet it was so quiet in the hotel you could have been anywhere. We enjoyed our stay and will definitely be coming back again.

Leisure Partner

8/10

Excellent

16 Aug 2025

Verified traveler

Great hotel, clean, spacious good rooms, lovely staff

Friends_and_family Family

8/10

Excellent

16 Aug 2025

Arlene

Lovely staff

All staff really helpful, professional & welcoming. Beds so comfortable & everything spotless.
Would help to have phone in room for reception in case of need (in our case, very vocal disturbance which went on for quite a while).

Friends_and_family Family

8/10

Excellent

13 Aug 2025

Theresa

Great place

Leisure Family

10/10

Exceptional

13 Aug 2025

Alison

Wonderful hotel

Amazing service, Rooms are fabulous as the pictures. Its great hotel smells good too. Breakfast was lovely definitely recommend a visit.

2/10

Poor

10 Aug 2025

michelle

Disappointed

Heard such good things about the quirky rooms but the rooms are tired and dated hallway carpets are stained the water pressure is awful the shower stops running if you flush the toilet the wallpaper is peeling and the aircon does not work our wardrobe smelt like someone had vomited inside it couldn’t hang our clothes up. There was a portable aircon unit provided with 3 wheels that also did not work! The lobby looks good but again lots of damage when you look closely desperately needs an update not worth what we paid we may as well of stayed at the Premier Inn, when we checked out we were not asked about our stay but we definitely would not return here!

Partner

10/10

Exceptional

08 Aug 2025

Mrs M

June from house keeping just made our stay extra special last lovely lady!!

10/10

Exceptional

07 Aug 2025

Sarah

Funky decorations Liverpool history
Great staff

Business_and_leisure Friends

8/10

Excellent

06 Aug 2025

Julia

A very unique property, central to all our requirements, station etc, excellent staff and the cleanliness and responsiveness of the operations team was excellent. Breakfast plentiful but could do with extra care over the presentation and temperature. Thoroughly enjoyed our experience in a deluxe room.

Leisure Friends

10/10

Exceptional

05 Aug 2025

Maxcine

Birthday stay

Room was lovely and bright ,needs a bit of updating regarding flooring and some of the wallpaper . Bed was really comfy and looked clean slept well, considering it’s used for stag and Hen stay was quite . Breakfast was really nice thank you for really pork sausages and the staff really friendly .

Friends_and_family Friends

10/10

Exceptional

30 Jul 2025

Marie

We arrived early and were told we could have a free upgrade. Our room, which was booked for 4, actually had 8 comfortable beds and was very spacious. The room had beautiful decor and we entered the bathroom which had 2 showers and a bath which was almost like a small swimming pool. Amazing! On the way out the staff suggested places we could go and were very friendly making us love Liverpool all the more. Thank you Shankleys for a great stay!

Leisure Friends

8/10

Excellent

26 Jul 2025

Paula

We had a lovely stay staff we’re really welcoming and helpful. Room in need of touch of updating. Shower had no curtain or door not an ideal situation as floor got very wet with 3 girls sharing. Was here at Christmas thought the decor was for Christmas but baubles still up in July. Overall nice stay would stay again.

Friends_and_family Friends

10/10

Exceptional

23 Jul 2025

Toni

Perfect location

Ideally located hotel to explore Liverpool - themed party rooms but it meant we were all able to share the same room. Great affordable hotel. Lovely staff too.

Friends_and_family Family

8/10

Excellent

23 Jul 2025

Linda

Good location

Leisure Friends

2/10

Poor

18 Jul 2025

John

Service with no smile

This is the second time I’ve completed this survey, please sort it out. Upon arrival, I was informed at reception that my booking hadn’t been paid for, and I was charged again on the spot. This wiped out my budget before I even had a chance to enjoy my trip. I explained that I had already paid and asked to speak with the manager. Although the manager did eventually refund the payment, the money had already left my account, which caused unnecessary stress and inconvenience. The customer service was unacceptable. On top of that, the room was dated and looked nothing like the images online. I will not be staying here again, and I won’t be using Hotels.com in the future.

10/10

Exceptional

17 Jul 2025

John

Great value

10/10

Exceptional

17 Jul 2025

Sharon

40th birthday stay

Lovely hotel we had a fantastic time there ,the staff were very friendly

Friends_and_family Friends

10/10

Exceptional

17 Jul 2025

Layla

You could easily call the hotel flash trash, however it is in fact a wonderful whimsical sensory adventure that is simply brilliant. It’s clean and smells good even though you may look at it and think yeah nah! Recommend a stay here for sure.

Leisure Family

6/10

Pleasant

17 Jul 2025

Jordan

Small bugs over clothing and bedding. Had to be moved room due to loud customers. Testing in room whirlpool baths at 5am. Just wanst very enjoyable, would noy recommend with the price

Leisure Partner

6/10

Pleasant

13 Jul 2025

Margo

Hotel

The mirrors in the room were terrible far too high, I could see nothing in them. We were in a room beside the lift and this was very noisy at busy times. In general it was a lovely hotel with friendly staff, and a great location.

Partner

10/10

Exceptional

09 Jul 2025

darren

Cant find a fault

Leisure Self

10/10

Exceptional

09 Jul 2025

Sarah

Great hen weekend

The hotel is great for parties. But it’s very run down. Tape on windows paper missing on walls.

Friends_and_family Friends

6/10

Pleasant

30 Jun 2025

RUTH

Okay stay

The hotel was noisy but it is a hotel for parties so i was expecting it. The room was full of Blue Bottles which i didnt expect on the 5th floor. The room could have done with an extra shower and toilet, rather than 3 extra baths. The room was a bit shabby, but the beds were comfortable which was a plus. the staff were friendly.

10/10

Exceptional

25 Jun 2025

Linda

Great place.

Partner

4/10

Poor

25 Jun 2025

Kelly

Stay in a premier inn, save your money

We stayed at your hotel on 24th June. When planning trips for one night I would usually be more than happy as we know the standard is good and we have a good nights sleep. On this occasion when booking we saw your hotel advertised and thought we would treat ourselves to something a bit more up market. The hotel is advertised as a 4 star “stylish, comfortable, unique experience” all of these things are unfortunately lacking. While the lobby offers a quirky and inviting environment this is where it ends. The hotel is dated, worn and is desperate need of renovation. While this is not the core reason for the complaint it certainly is a factor contributing to our disappointment. On the night of our stay we arrived back at our hotel after a concert eager to get some rest. Unfortunately this was when the main reason of the complaint arose. The room clearly has poor quality windows resulting in lack of sleep and it felt like we were sleeping outside. I understand that this is a city centre hotel, however the noise level in room 209 was magnified due to the lack of double glazing and steps taking to minimise this for customers. When checking in we joked with staff about a free upgrade and was advised they were fully booked so we knew that our only options was to remain in the room. As well as the outside noise any time there was movement in the room next door, the walls are so thin you felt that the other guests were in our room.
I addressed our concerns with the staff in the morning

Friends_and_family Friends

6/10

Pleasant

23 Jun 2025

Chrissie

Nice accommodation/hotel.
Bathroom had a faulty shower, but sorted by reception.

6/10

Pleasant

22 Jun 2025

Alyson

Pros
Pleasant staff and room was clean and spacious.

Cons
Corridor outside room was dated with peeling wallpaper. In entry to the room theee was a piece of wood with a hole in it???
Bath has small brown marks in several places which looked really unpleasant, possibly cigarette burns. Basin had a large crack in it. Considering I paid almost £250 for the room, we were very disappointed! I would have assumed that repairing these faults would be a priority for such an expensive hotel.

Friends_and_family Family

10/10

Exceptional

21 Jun 2025

Tracey

Lovely hotel, staff friendly, rooms were really nice, bed comftable. Location was spot on. Rooftop terrace bar is a must.

Leisure Friends

8/10

Excellent

21 Jun 2025

Allan

Stayed one night to see a show.
Apart from air con not working on the hottest day of the year the room was adequate. We were offered another room but only late ie about 10:30, so we declined.
Service and staff for breakfast were excellent.

Partner