Name: The Shankly Hotel
Address: Millenium House, Liverpool, L1 6JD, GB

6/10

Pleasant

04 Aug 2026

Harriet

We came for a girly night away. The room was spacious and lovely but no water in the room, a few broken bits like handles coming off drawers, taps missing etc. the hotel itself is in need of a bit of updating but would go back as the room was really cool! Good aircon and underground parking!

10/10

Exceptional

02 Aug 2026

Lindsay

The hotels is a fabulous place to stay, so much fun. The staff are very friendly and helpful, the house keepers work very hard. The hotel is in need of a refresh and there are parts that feel dirty because of this need but the rooms were kept clean. There’s lots of fun stuff and my kids loved it. The lady working at breakfast was so lovely and helpful the food delicious and a good enough choice.

8/10

Excellent

29 Jul 2026

Cara

I absolutely love the shankley and have stayed many times. Staff always make a lot of effort and are very attentive, welcoming and engaging.
The room we stayed in on this occasion looked as though it needs a bit of an uplift, but still lovely as a whole and will always come back to stay here.

10/10

Exceptional

21 Jul 2026

James

Highly recommended hotel. Super friendly staff that looked after our luggage long before our room was ready. The room itself was clean, spacious and has the best bath!! I will be coming back to this hotel.

Friends_and_family Friends

6/10

Pleasant

20 Jul 2026

Jeremy

The exterior and the lobby were amazing! The room was below average, and there was a lot of work needed to get the room to an acceptable level. If someone took over and cleaned it up and took some ownership, it could be a great hotel. Just needs A LOT of work!

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

Nicola

Friendly staff massive room comfy clean beds lots of fresh towels some of the decor is a bit worn out but it was perfect for us! Roof top bar is lovely didn't eat there so can't comment on food!

Friends_and_family Friends

8/10

Excellent

18 Jul 2026

Gregory

The property was located in a great area -super close to the Lime Street Station and a block or two from a great downtown walk. Staff was helpful and kind, and the bones of the property were great. Our room was incredibly laid out and could have accommodated us for days. However, nearly every room had some level of physical maintenance needed; drywall damage, water stains, etc. For the high price, I’d like to expect higher standards for future guests.

Family_with_children

4/10

Poor

18 Jul 2026

Judy

There was a restaurant at the hotel but was never open. They also had a bar, but it wasn't open when the rooftop bar was. The rooftop bar, however, had no scotch or Baileys or very little of anything else.
The shower was very small, had no curtains or shower door, and had a rainfall shower head. It was impossible not to almost flood the floor. They had no vending machines so there was nothing to drink but faucet water.

Friends_and_family Family

8/10

Excellent

18 Jul 2026

Neil

Great location. Good accommodations for a family of 4. Air conditioned is a big plus.

10/10

Exceptional

18 Jul 2026

Kerry

Excellent location, clean spacious room

10/10

Exceptional

16 Jul 2026

Robert

Great location to the train station and was able to check in early. Room was clean with a tremendous bathroom.

Partner

8/10

Excellent

09 Jul 2026

Lisa

Lovely reception/breakfast room was nice large hot tub bath but it was difficult getting in and out for a shower Our room was hot air con not great but overall good stay

Friends_and_family Friends

8/10

Excellent

02 Jul 2026

Helen

Staff very helpful and friendly

Friends

10/10

Exceptional

27 Jun 2026

Alexander

This hotel is amazing especially for any Liverpool fan or fan of the great man Bill Shankly. The hotel is central and handy for pretty much everything in Liverpool. The staff are really professional and helpful which goes a long way to making the stay enjoyable. We'll definitely be visiting again and I'd highly recommend this hotel for anyone visiting the great city of Liverpool.

Partner

10/10

Exceptional

19 Jun 2026

Oscar

Second year on the trot! What a place love it every time, a very unique hotel. lovely receptionist as well 👌

Friends

10/10

Exceptional

18 Jun 2026

Gwyn

Very nice room. Rooftop bar was awesome.

Friends_and_family Friends

4/10

Poor

10 Jun 2026

Rebecca

I stayed here on the 28th-30th May for the night before my wedding and the night of my wedding.

i would not recommend this hotel. The Pictures online are fantastic but the room was very much falling apart. the floor had big gaps in and bubbles it just needs a good refurb to be honest, the mirror on the walls arn't even attached properly. My wedding dress was filthy and i only walked from our room down in the lift to reception it was so bad.

8/10

Excellent

13 May 2026

Angela

Comfortable beds, ideal location, big rooms and excellent staff.
Stayed on a Thursday night to attend and event as a family of 3 adults.
Check-in was great, room was ready early, we had intended to just drop out cases in and go explore so this was a bonus.
The bathroom was adequate, but housekeeping need to focus on there a bit more, behind the door needs to be cleaned as well. There was an issue with noise in the night, we called through to reception and the issue was dealt with quickly and apologies offered by the member of staff we spoke to. In the hole it’s warm, safe and comfortable, meet our needs. And t has a party vibe, so would imagine weekends are lively

Family

6/10

Pleasant

11 May 2026

Gemma

Basic hotel for what is needed.. its a party hotel. Rooms were clean

10/10

Exceptional

08 May 2026

Robert

We stayed for sound city as a big group and i cannot say anything bad. We didnt eat there but the messages before and the way they welcomes us was 5 star.

Friends_and_family Friends

8/10

Excellent

08 May 2026

Barry

All good

Friends

8/10

Excellent

03 May 2026

Elliot

This was our second time at the Shankly and you can tell some upgrades to the rooms are required to make it look as good as it was. For example, some flooring is peeling away from use over time and the furnishing are sometimes missing parts/handles etc.
However in saying that, for big groups, the Shankly is fabulous value for money in a brilliant location so we would absolutely stay again.

Friends_and_family Friends

10/10

Exceptional

28 Apr 2026

Lora

Didt have food

10/10

Exceptional

22 Apr 2026

Stuart

Good

Friends

10/10

Exceptional

21 Apr 2026

BETHAN

clean room 319 i didnt have breakfast but all staff friendly

Friends_and_family Friends

10/10

Exceptional

15 Apr 2026

David

Great size of rooms
Well placed for centre
Great showers / baths

Friends_and_family Family

10/10

Exceptional

31 Mar 2026

Nicola

Clean room. Very friendly service

Friends_and_family Friends

10/10

Exceptional

29 Mar 2026

Rebecca

Staff friendly and welcoming, the breakfast and food from the main menu was delicious. Really spacious rooms and the kids loved the big bath with jets ☺️

Family_with_children

8/10

Excellent

27 Mar 2026

Jennifer

A little quirky, but overall a good stay

Family_with_children

4/10

Poor

26 Mar 2026

Robert

We stay at

10/10

Exceptional

19 Mar 2026

David

Great staff. Superb rooms
Great location
Ideal

Friends_and_family Family

10/10

Exceptional

17 Mar 2026

Alexander

Room had a bit of water damage however it met our needs perfectly well, it was very comfortable and very clean. The staff in this hotel are outstanding especially with how busy the hotel got with functions and hen nights. I'd recommend this hotel to anyone planning a trip to Liverpool as I doubt they'll find a better hotel.

Friends_and_family Family

2/10

Poor

16 Mar 2026

Terry

No usb in room
No water
Bed not made up
Very noisy
Not very clean

10/10

Exceptional

11 Mar 2026

Stephen

Staff were brilliant

2/10

Poor

09 Mar 2026

Sasha

£400 for One Night (Room Only) – Not Suitable for Families!!

We paid almost £400 for one night for a family room (room only, no food included) and it was one of the worst hotel stays we’ve had.

The hotel feels very run down. Although the room was large, it was extremely dated and not cleaned to a high standard. For the price being charged, the condition was very disappointing.

Our floor was mostly occupied by hen party groups and was extremely noisy. To make matters worse, our room was directly underneath an events room where very loud music continued well past midnight. Even after the music stopped, furniture was being dragged around above us. As a result, both myself and my children struggled to get any sleep.

When we did eventually fall asleep we were woken again by shouting and screaming in the corridors from other guests. By morning we couldn’t wait to leave. The corridors also had leftover takeaway containers and kebabs scattered along them, which summed up the state of the place.

When I raised these issues at checkout, the manager, Chris, showed little interest and said it was my fault for not complaining during the night. I was also told the hotel mainly caters for stag and hen parties, which makes charging nearly £400 for a family room feel very misleading.

This hotel is massively overpriced and not suitable for families. We were not the only guests complaining in the morning. We wish we had booked a Premier Inn or Travelodge instead.

Friends_and_family Family

10/10

Exceptional

05 Mar 2026

lisa

Very convenient for shopping
Very friendly
Great breakfast

Family

10/10

Exceptional

01 Mar 2026

Karla

Stayed as a group of 8 for a hen party. The room was ready on arrival at 1pm. It was clean and spacious and the beds were really comfy. The only downside was there was only 1 toilet between 8 of us and there wasn’t enough mirrors in the room

Friends

8/10

Excellent

15 Feb 2026

Stephen

Good hotel room was a bit gokf

Friends_and_family Friends

4/10

Poor

12 Feb 2026

Rachael

I booked this hotel specifically as part of my husbands Christmas gift as he is an avid Liverpool FC fan. Unfortunately wi was not informed prior to my stay that the Shankley hotel had changed hands and all the memorabilia removed by Christopher Shankley in early January 2026. My husband and i were both bitterly disappointed and feel that we should of been informed of tgis prior to our stay. The shankley hotels appeal and unique selling point is the fact that it is a shrine to Bill shankley but there was no memorabilia to look at and enjoy. We wasn't even informed of this at the reception upon arrival. I also found the reception staff member very rude and blunt in his approach to our check in. He didnt advise where the var or restaurant was, the opening tines, what time breakfast and dinner is served etc. When we got into our room it was freezing cold there was no instruction on how to operate the heating system in the room and i had to knock on the door of the neighbouring guest to ask them. The blue tooth speaker system in the room which is operated from a pad on the wall was broken and where buttons should of been there was just a big hole there. The bathroom was in a poor state cracked and broken tiles grime and dirt present in the tile grouting and the wooden panelling around the bath was rotten from getting wet and was also not fitted correctly with big gaps and so many cigarette burns all over it itThe burns fromm rabilia had been removed from the premises by

Partner

10/10

Exceptional

09 Feb 2026

Brendan

The staff were top class and the Room was grand 👍

Leisure Partner

10/10

Exceptional

04 Feb 2026

Trevor

Everything

Friends_and_family Friends

8/10

Excellent

31 Jan 2026

Julie

the rooms are very spacious, comfy beds and on the whole good. Room did feel like it needs a bit of TLC.

Leisure Friends

10/10

Exceptional

15 Jan 2026

Tracy

Staff lovely room spotless had a lovely 2 night stay beds was so comfy room was huge stayed in a room to sleep 6 even tho there was only 2 of us i like my space 😀 didn't eat this time round but was lovely last time

Partner

6/10

Pleasant

03 Jan 2026

Amy

The room was dated needed some TLC

8/10

Excellent

02 Jan 2026

Craig

Massive room free upgrade

Friends_and_family Family

8/10

Excellent

02 Jan 2026

Vicky

The staff were awsome especially Krisz on reception and Aidan who works nights on reception. Only issues was that the room 107 was very tired floor was damaged bath plug didnt work flush on toilet was faulty and there was a big crack in the sink also nowhere to hand towels in bathroom on the upside the beds were extremely comfortable and room was clean the cleaner was very helpful thankyou

Partner

4/10

Poor

17 Dec 2025

Emma

Room was disappointing. It needed updating.

Partner

8/10

Excellent

16 Dec 2025

Dylan

Great room anf fantastic staff - unfortuanetly the wal

8/10

Excellent

14 Dec 2025

John

Great staff

Friends_and_family Friends

10/10

Exceptional

13 Dec 2025

Nicola

Good stay! Xmas shopping with girls. Room was great with a double and two single beds.

Leisure Friends

10/10

Exceptional

09 Dec 2025

Alban

Really good stay. Check in was easy. I did forget my driving licence so had to email a copy of my passport to reception. I was expecting to potentially leave the bags at reception however as it was ready we got the room a little earlier. The room was a good size and clean. We will definitely go back.

Partner

4/10

Poor

08 Dec 2025

Trudy

The hotel staff are fantastic and it’s a great location. The reason for my low score is that we hardly had any sleep on both nights we stayed. We were in room 113 on the first floor which is right on a main road and it has a constant flow of traffic and you can hear everything as if you were right outside on the pavement. We did tolerate this as It is an old building and it is what it is but it really was tough going. After the first night I asked for earplugs but they didn’t have any and the receptionist said there were no other rooms to move us too (I didn’t ask for a room swap but I was glad that this was considered). On checking out after the second night we were absolutely shattered. When asked if we enjoyed our stay I again pointed out politely the noise and because of this we wouldn’t come back or be able to recommend the hotel. The receptionist just accepted this and said ‘okay’. Her response told me that this must be a regular complaint.

Friends_and_family Family

10/10

Exceptional

07 Dec 2025

Yolanda

Loved the hotel and loved the 8 sleeper room we had a great stay

Friends_and_family Friends

10/10

Exceptional

06 Dec 2025

leonia p

The room was great, clean and sociable, staff are alway so helpful, been here a few times now and it never disappoints

8/10

Excellent

05 Dec 2025

Nichola

Didn't have breakfast

Friends_and_family Friends

10/10

Exceptional

05 Dec 2025

John

Had a lovely weekend stay at the shankly, staff were amazing especially the breakfast staff, couldn’t do enough for you, comfortable rooms, definitely will book here again..

8/10

Excellent

02 Dec 2025

Carol

Very friendly staff couldn’t do enough for you
Thank
You
In some areas it needs a bit of cleaning otherwise fine ,near everything will go back

Leisure Friends

10/10

Exceptional

30 Nov 2025

Moira

Clean room, Christina who served breakfast was ace, so friendly and lovely.

Friends_and_family Friends

10/10

Exceptional

28 Nov 2025

Helena

Great reception area and close to town. Room was spacious and perfect for 4 friends to have an overnight. Breakfast was good as an optional extra. Would stay again

Friends_and_family Friends

8/10

Excellent

28 Nov 2025

Gary

Nice hotel, good shower, plenty of coffee & tea in room

Friends_and_family Friends

10/10

Exceptional

27 Nov 2025

Kevin

Yes room was great and staff were polite. Highly recommended

Friends_and_family Friends

10/10

Exceptional

27 Nov 2025

Sam

The stay was unbelievable. Room was lovely and tidy. Will definitely be back

10/10

Exceptional

27 Nov 2025

Jenna

Beautiful room absolutely love it i will come again at a later date,staff very friendly and helpful. Breakfast was brilliant can get as much as you want. Highly recommend

Leisure Self

8/10

Excellent

22 Nov 2025

Clodagh

Room was clean. Would recommend a chair with a back on it for the shower for the wheelchair user

Leisure Family

10/10

Exceptional

16 Nov 2025

Derek

Didnt have breakfast

Friends_and_family Friends

10/10

Exceptional

13 Nov 2025

Stuart

The Shankly is a great mix of swanky style and welcoming service.

It’s conveniently located for everything you need, close to transport and walkable to many attractions.

All of the staff were lovely and made us feel very welcome.

Friends_and_family Family

10/10

Exceptional

11 Nov 2025

nicola

How easy it is to access to the city center, easy check in room was a good size

Partner

10/10

Exceptional

10 Nov 2025

Jonathan

Greta room

10/10

Exceptional

10 Nov 2025

Kim

Great location

Leisure Friends

10/10

Exceptional

09 Nov 2025

Linda

Staff were very nice .Couldn't do enough.Room spotless. Very enjoyable stay. Hotel fabulous

Friends_and_family Friends

10/10

Exceptional

08 Nov 2025

Emma

The room was clean, staff were helpful and friendly.

Friends_and_family Friends

10/10

Exceptional

05 Nov 2025

C

Great staff great room cumfey beds

Friends_and_family Friends

10/10

Exceptional

05 Nov 2025

David

Good sized room
Great shower
Great location

Friends_and_family Family

10/10

Exceptional

02 Nov 2025

Oliver

Great for the price...

6/10

Pleasant

31 Oct 2025

Collette

Stayed a few times and the place is now looking rather tired. Hair in the bath and dusty bathroom.

Leisure Partner

10/10

Exceptional

30 Oct 2025

jamie

Didnt have Breakfast

Friends_and_family Friends

10/10

Exceptional

29 Oct 2025

Brian

Totally lived up to the expectations
As a LFC supporter it was heaven
Room was great 5 minutes walk from the Cavern Quarter
Brilliant stay WILL be going again

Leisure Partner

8/10

Excellent

26 Oct 2025

Robert

Good stay overall did not park or have any meals stayed for a concert good location staff all good room good bit of tlc required but a good stay

Partner

2/10

Poor

23 Oct 2025

punam

The hotel looks lovely in reception- however my room was very tired- and didn’t feel very welcoming. The bed was awful- the springs had gone. There was no way of putting the hot water on for the shower- it was warm enough but not as hot as I would have liked. The noise in the morning of doors slamming was horrendous. I also had a nightmare checking in as the lady in reception was adamant on photo I’d which I didn’t have - she was not willing to look at all my bookings , numerous cards to prove my identity - in the end I had to get my husband to take a picture of my passport and send it through to me!

10/10

Exceptional

22 Oct 2025

Miss irene

We absolutely loved are stay at the shankly hotel,staff were friendly,very helpful but more importantly they communicated with you and they all smiled greeted you on arrival and when leaving the premises nothing was to much trouble to help,we highly recommend this hotel and will be returning again…

Leisure Partner

6/10

Pleasant

21 Oct 2025

Lauren

It’s ok

We chose this hotel as a treat and was given a themed room. The room itself needs touching up and it was slightly disappointing that the beds were 2 singles pushed together, the bed sheets didn’t fit it so the mattress underneath was exposed at the top. There were no lamps in the room so you had to have the main lights on all the time and the TV was positioned really awkwardly so only one of the beds could watch it. The floorboards seem to creak as we could hear multiple rooms moving about in the night. The cleaners start about 9am, so no chance of a lie in either. The bathroom was extremely tiny for the size of the room. It was ok for a bed for the night, but I probably would stay elsewhere next time.

Partner

10/10

Exceptional

20 Oct 2025

Angela

Room was perfect for us as a group of ladies.
Breakfast was well worth it, and Sue was amazing each morning to greet us and keep our coffee topped up. Xx

4/10

Poor

18 Oct 2025

Michael

We were allocated an accessible room on the 3rd floor which was not requested but didn’t think it would be a problem.
However the very tired and worn laminate flooring was seeping water through the joints , we originally thought this was the remnants of cleaning the room but it soon became clear it was stagnant water from the bathroom which became a no go area due to the smell and drain flies !
Whenever the bathroom above was used the sound of the gushing water in our room felt like it was upon us
It was an extremely unpleasant stay which has all been highlighted to the management and we await a response

Friends_and_family Family

10/10

Exceptional

17 Oct 2025

Heather

Very nice accommodating staff

Leisure Partner

6/10

Pleasant

14 Oct 2025

Gabriela

This is a popular hotel for bachelorette parties because the rooms are huge and can accommodate many. I wish they were a little better about noise control past a certain time. Both nights rowdy guests woke us up because they were directly across from our room (2-3am). I should have researched a little better before booking this stay, we mainly stayed here because of its Liverpool football history. We came to Liverpool primarily to visit the stadium and check out the area hoping to return for a match. Would I stay here again, probably not.

The huge jacuzzi tub was really nice to have though.

Friends_and_family Family

10/10

Exceptional

13 Oct 2025

Janet

Friendly staff nothing too much trouble. We were on a hen weekend. Perfect for a celebration.

Friends_and_family Friends

10/10

Exceptional

11 Oct 2025

Pamela

Room was great but wasnt expecting to have both a shower & jacuzzi. Did hear some noisy guests arrive back late but that isnt the hotels fault. Would go back as beds were comfy.

Leisure Family

8/10

Excellent

08 Oct 2025

Kathleen

Rooms/beds spacious and comfortable. Unfortunately the advice to not worry about checking in at the airport with Ryanair…ended up rather costly!!

10/10

Exceptional

02 Oct 2025

Denise

Staff were really helpful. We had an accessible room and it met all requirements other than the shower, we were unable to work out how to use it without creating an indoor paddling pool l

Business

8/10

Excellent

27 Sep 2025

Colin

Ideal location between train station and centre for nightlife.

Friends_and_family Friends

10/10

Exceptional

24 Sep 2025

jamie

Shankly Hotel Liverpool

Great value for money for 4 sharing 1 room. Loads of space for us all.
Great location in the centre of town.
Friendly welcome at check in

Friends_and_family Friends

8/10

Excellent

22 Sep 2025

Cameron

The room was nice, it was clean and the bathroom was big and also clean

Partner

6/10

Pleasant

21 Sep 2025

Richard

The hotel is ideally situated to experience Liverpool the staff were friendly. The room we had 119 needs some tlc.

Leisure Partner

10/10

Exceptional

21 Sep 2025

Jack

Comfort on a next level

Best hotel in Liverpool

Friends_and_family Family

10/10

Exceptional

18 Sep 2025

David

Great space
Well located
Superb value

Friends_and_family Family

10/10

Exceptional

16 Sep 2025

Adrien

The Shankly is 100/ish years old? So it’s not going to be a pristine perfect condition facility the bathroom with the waterfall shower is great except for water temperature it was not even remotely hot. I also desperately needed grab bars I had such difficulty getting in and out of the shower and bathtub. I also wished there was soft close toilet seat

10/10

Exceptional

14 Sep 2025

Lesley

Excellent all round

Leisure Family

4/10

Poor

06 Sep 2025

Nicola

Shankly

Tv had no signal. Maintenance could not resolve. Duty manager failed to provide alternative solution.
Bathroom shelf not safe. Not fixed to wall correctly.

Friends_and_family Family

4/10

Poor

30 Aug 2025

Verified traveler

Don't be fooled by the glossy images

Hotel was not like the glossy pictures.
Poor in most areas. You pay extra for breakfast too. Room was clean, but beds were poor, bathroom. Television didn't work due to ethernet cable being crushed by the TV. We complained but it wasn't resolved. Location was great and staff friendly. Nice idea but poorly executed.

Friends_and_family Family

10/10

Exceptional

30 Aug 2025

Laurie

Took my partner for his birthday! We had the best time and will definitely be back soon thank you 💓