Name: Aloft Liverpool
Address: No. 1 North John Street, Liverpool, L2 5QW, GB

6/10

Pleasant

24 Jul 2026

Robert

It's a lovely hotel but our first impression was we couldn't check-in @ 3pm.
Something to do with housekeeping not informing the front desk.
We had a wedding reception to go to and we were rushed into getting ready because of this .
Eventually got into the room @ 4 pm

10/10

Exceptional

14 Jul 2026

Richard

Amazing staff.

10/10

Exceptional

14 Jul 2026

Mark

Nice period building, good rooms, bar & eatery.

Friends_and_family Family

8/10

Excellent

11 Jul 2026

William

Nice breakfast with plenty of choice.

Partner

10/10

Exceptional

11 Jul 2026

Matthew

Lovely stay. Thank you!

Partner

8/10

Excellent

06 Jul 2026

Peter

Loved the ceilings and yellow marble walls, massive bathroom, lovely big comfy bed, easy to use heater ,cooler,
We had a bad smell of drains for couple of hrs , bizarre, and the shower was big , powerfull but went off totally couple of times, reported it, with many apologies,
Staff lovely, would def stay there again

Partner

8/10

Excellent

06 Jul 2026

Owain

Hotels in an excellent location - was well worth adding in the breakfast buffet. My one and only issue - our room was way too hot and we couldn’t get the temperature down below 25.5 degrees. The staff were helpful and offered a room change but as we had a busy schedule we decided to ask for a fan to be left in our room for when we returned later in the evening - this was accommodated but the room was still quite uncomfortable. Everything else was spot on.

Partner

10/10

Exceptional

04 Jul 2026

Jordan

The hotel is lovely and in a nice easy spot around, also let us check in an hour early after a long day travel and all staff really friendly. Only pain was shower after 2 mins would start to flood so had to leave towels on the outside to stop the floor flooding due to the open plan shower, toilet area that only separating with slide door

Partner

10/10

Exceptional

02 Jul 2026

Robert

Excellent value for the price I paid. Large room and bathroom. Right in the centre of the city. No complaints from me.

Self

10/10

Exceptional

02 Jul 2026

kevin

Nice place , nice staff well situated for getting round the city centre, only niggle is needs a bit of maintenance on some minor issues

Friends_and_family Friends

10/10

Exceptional

01 Jul 2026

nader

Clean rooms

Partner

10/10

Exceptional

19 Jun 2026

Gregory

Great venue and staff very helpful.

Partner

10/10

Exceptional

16 Jun 2026

Edward

For the money, Aloft Liverpool represented the best value in a hotel I experienced in traveling three months in England, Wales and Scotland. The hotel is in an historic 100 year old building and the rooms are spacious with lots of natural outside light--even the bathroom. There are some great dining-drinking options nearby besides being close to the central core of Liverpool.

Self

10/10

Exceptional

02 Jun 2026

Amie

The rooms were spacious and immaculate with fridge ice bucket iron and everything you could need! Fantastic stay

Friends

8/10

Excellent

30 May 2026

Clare

Beautiful old hotel unfortunately showing its age and our room had a lot of nasty “spills” all over the walls. Ceilings in dining area falling apart . Buffet breakfast same boring English buffet . Staff was very good though and we had a relaxing space in bar area we could chill in. Hotel very close to cavern club and shopping, outdoor dining. Areas as well as a short walk to Albert dock which was. Huge offset and made it worth while .

Family

10/10

Exceptional

29 May 2026

Jonathan

Great staff, comfy bed, very clean

Friends_and_family Friends

8/10

Excellent

22 May 2026

Genevieve

Very helpful staff. Rooms and amenities great.,Could do with a touch of paint and some areas dusted. Good experience overall for the price. Would stay again

Self

8/10

Excellent

18 May 2026

James

Only used room. No breakfast or bar used

10/10

Exceptional

17 May 2026

Peter

We had a great experience here. Very clean and spacious. Staff were great. Fantastic location for us,close to all the entertainment areas etc.Breatfast was great with plenty of choice, and the bar was great for a last couple of drinks before bed !!

Friends_and_family Friends

6/10

Pleasant

15 May 2026

Chris

Room was ok. Shower very directional. Coffee wasn’t refreshed so 2nd day had to have decaf :(. Fire alarm seemed to malfunction in the early hours was instructed to leave immediately, then went off, then made noises intermittently each time I fell asleep. No explanation at checkout, at checkout, neither lift worked. Otherwise reasonable hotel, in good position in the centre of city.

Self

10/10

Exceptional

14 May 2026

Kathleen

Reception was very welcoming especially Shaun who was very helpful with a pleasant, professional manner. Very hard to come across these days.

Would highly recommend a stay here, ver central to every amenity.

Friends

10/10

Exceptional

10 May 2026

Dean

Great place to stay , for a great day in Liverpool....

Friends_and_family Friends

2/10

Poor

09 May 2026

Brett

I would never stay at aloft ever again for one reason. I had booked my husband and I to stay on Sunday, 3 May due to a football game we had booked. The date of the game got changed and I needed to change the date one day earlier to the Saturday. I completely understand that I had booked a non changeable non-refundable night but the staff refused to help us with this. Everywhere else we have booked assisted us & we’re absolutely amazing! I fully paid again to stay the Saturday night. I asked to check in one hour earlier ( considering I had fully paid for two nights and we’re only there one night) this was not able to be done for us. We finally checked in after 4 pm & got given somebody else’s room! When we walked in there was a suit open suitcase on the floor. We have stayed in so many other hotels where the staff have gone above and beyond to assist us and unfortunately this did not happen at aloft. It was very disappointing considering the amount of money we had spent.

Partner

10/10

Exceptional

04 May 2026

Jake

Very nice room, really friendly and helpful staff.
The hotel is also in a great central location

Self

6/10

Pleasant

03 May 2026

Kenny

Was plonked in a dark basment room with no view. Above underground rail and next to exit door. Continuous noise all night. Needless to say i will avoid staying here again.

Partner

10/10

Exceptional

03 May 2026

Jacqueline

Breakfast menu could be better, limited choice bacon, sausages, potatoes, scrambled eggs and beans. When I asked if there was any poached eggs the response was that is all there is. The self sliced bread was not replaced in a timely manner. The front of house staff were excellent which made up for the poor breakfast.

Partner

6/10

Pleasant

29 Apr 2026

Helen

Breakfast team very friendly and efficient but food not the freshest. Good shower. Iron, ironing board and hair drier all available. Just very dated and getting tatty in areas

Business

10/10

Exceptional

28 Apr 2026

Yoly

Breakfast was very good. The hotel is a mix between old and new, but is great condition. Staff was very friendly and helpfulZ great location

Business

8/10

Excellent

26 Apr 2026

Gail

Convenient for a city centre stay

Partner

2/10

Poor

25 Apr 2026

Adam

Room was on the basement floor with no natural lighting. The shower backed up and flooded. Shower wasn’t very clean. The bathroom fixtures were broken and hanging off the wall. For the cost, it was disappointing. The staff were very lovely.

Friends

8/10

Excellent

25 Apr 2026

Andrew

Great location

Family

10/10

Exceptional

18 Apr 2026

Jayne

Excellent hotel. Staff were very friendly and helpful
Room - clean and spacious. Bed was very comfortable. Toiletries were good quality. Shower was brilliant with superb water pressure. Fridge in room too.
Breakfast - buffet style with good selection of food.
Location of hotel - few minute walk to Mathew street for lively bars with music. Drink prices in bars are cheaper in the day than at night. Small convenience shops nearby too
Parking - NCP ca park fee minute walk away.

Partner

10/10

Exceptional

18 Apr 2026

Gary

Me and my son stayed here for a city break. The staff were all lovely. Especially Steve in the front desk who interacted and kept remembering my son’s name. Room was clean and comfey.

Hotel is in an easy walking distance spot for the train stations, museums and shopping.

Friends_and_family Family

10/10

Exceptional

15 Apr 2026

Jo

Friendly, accommodating staff! Great 2 for 1cocktails during the happy hour. Would definitely return!

Partner

10/10

Exceptional

14 Apr 2026

Ben

Great stay in central location, perfect to explore the city from. Excellent breakfast too. Would stay again

Friends

8/10

Excellent

13 Apr 2026

Susan

Good clean central hotel with spacious comfortable quiet rooms - breakfast ok with a good choice

Self

8/10

Excellent

10 Apr 2026

ofelia

The staffs are

8/10

Excellent

09 Apr 2026

Martin

Had 2 nights fantastic location, good friendly staff all in all good value for money

Partner

10/10

Exceptional

08 Apr 2026

John

Great hotel in a great location. Hotel staff are a credit to the property and were fantastic. If you need a city centre hotel to explore Liverpool then I'd highly recommend. Bar was also a highlight. Great cocktails and atmosphere. Rooms are huge with high ceilings and period features retained

Friends_and_family Friends

6/10

Pleasant

06 Apr 2026

Maria

-

10/10

Exceptional

04 Apr 2026

Hazel

Lovely staff. Breakfast buffet great and so close to all the pubs and restaurants. Thank you to all the staff for making the Tartan Army feel so welcome!

Friends_and_family Family

6/10

Pleasant

03 Apr 2026

Eve

Breakfast just ok,

8/10

Excellent

03 Apr 2026

Joseph

Great location. Staff were very helpful and friendly.

Friends

10/10

Exceptional

03 Apr 2026

Deborah

Yes, everything was perfect

Partner

10/10

Exceptional

02 Apr 2026

Arne

Breakfast was good, i didn't have any drinks at the bar so can't comment

10/10

Exceptional

31 Mar 2026

Andrew

Breakfast excellent with a good selection

Family

10/10

Exceptional

31 Mar 2026

Angela

Beautiful place, clean & tidy, breakfast outstanding, the staff are very friendly & happy to help 24/7.

Partner

10/10

Exceptional

27 Mar 2026

Douglas

Beautiful hotel with great staff! Really right in the heart of Liverpool you can't go wrong! Next time I visit Liverpool I'll be staying here again!

Self

10/10

Exceptional

23 Mar 2026

Isabella

Lovely stay, clean spacious room and great amenities

Partner

8/10

Excellent

22 Mar 2026

Jamie

Staff were very polite & helpful
Room was a decent size, all amenties in room catered for, room was also very clean, good sized bathroom & shower. Did feel as though the room was pretty poorly lit, & not much privacy as there seemed to be apartment windows right across from us.
The breakfast was a bit of a let down, there was barely any hot food avaliable, even after we waited another 15/20 mins for them to re stock.
I do feel the price of £215 for a nights stay was very steep for what we recieved. Would probably give an overall 3.5/5

Partner

10/10

Exceptional

19 Mar 2026

Shane

Nice place!

Partner

2/10

Poor

16 Mar 2026

Eleanor

Terrible musty smell and blood stained pillowcases

Family

8/10

Excellent

09 Mar 2026

Suzy

Great central location with lots of bars and restaurants within close walking distance.
The room I had was huge and had everything I needed.
Breakfast was ok but nothing special

8/10

Excellent

28 Feb 2026

Stephen

Most staff were friendly and very helpful. Room was clean only issue with the room was the lights above the bed were not working.spoke to reception so they gave me a standard lamp for the night as the maintenance were away home. Which worked well for me

Self

8/10

Excellent

28 Feb 2026

Andrew

Room good and staff good. Room was bit cold to be fair. We mentioned this on check out and they kindly discounted our parking charge nearby at NCP so overall we were satisfied

6/10

Pleasant

24 Feb 2026

DAVID

Room very clean however the security bar on the door wouldnt work as the door frame was loose. The wardrobe area base was damaged quite badly. I was only staying overnight but if i was staying longer i'd have asked for another room.

Self

8/10

Excellent

24 Feb 2026

Damien

Clean and friendly environment. Cracking location.

6/10

Pleasant

23 Feb 2026

Ian

The hotel was OK and in an excellent location for the city. However at the price we paid I think it's fair to expect a bit more comfort. The rooms were quite minimal and basic. Breakfast was OK but not exceptional. They offered the standard things you'd expect at a hotel buffet breakfast but nothing more. Front desk staff were really friendly and helpful and the building is spectacular.

Partner

10/10

Exceptional

23 Feb 2026

Michael

Staff excellent as usual, room large and spotless, very comfortable bar area

Partner

10/10

Exceptional

23 Feb 2026

ANNA-MARIE

The reception staff was very help the woman explained about what the hotel had to offer. The room was massive and the bed was so comfy. It was very clean lots of towels, pillows and the the room temperature was perfect.

The shower has excellent pressure and was nice and hot. I slept really well and breakfast was good.You have a good choice of food, so catered for all.

Self

6/10

Pleasant

22 Feb 2026

Charlene

The hotel is in a central location and the room was good condition.
I’ve rated the stay average as they did not honour the discounted parking which was displayed on Google when I searched for available parking.

Friends_and_family Family

10/10

Exceptional

19 Feb 2026

Shani

Clean
Spacious rooms
Great breakfast
Staff are lovely

Partner

8/10

Excellent

18 Feb 2026

Kevin

Everything was excellent except the check-in - long wait times

Partner

10/10

Exceptional

14 Feb 2026

Anthony

Staff was excellent from start to finish and very helpful. Room very clean, had a very nice stay.

Leisure Partner

2/10

Poor

11 Feb 2026

Sarah

Nothing worked except the team who did their best . The room had no heating and no phone . The public area ( all day dining, bar and reception ) had no WiFi so even getting and tracking an uber was a mission . I was given a different room that was in desperate need of maintenance. Very sad as the building is lovely and the location great . I was told all the phones were removed from the rooms as part of ongoing renovation . Pretty sure this violates health and safety. Would like a refund

Friends_and_family Friends

8/10

Excellent

10 Feb 2026

Rizwan

Nice room and location

Business Self

4/10

Poor

10 Feb 2026

Hannah

Heating was not working.
Phone was bot working to inform reception heater was broken.
Hairdryer was broken.
Fridge was broken.
Informed reception and told we could have half money back if informed Hotel. Com.

8/10

Excellent

06 Feb 2026

Russell

We had issues with the room we were allocated; the heating, lights and safe were all defective…the staff were excellent in giving us a different room and moving us in while we were out.

10/10

Exceptional

01 Feb 2026

Douglas

Great room and great staff. Plus very close to everything. I couldn’t have asked for anything better.

Friends_and_family Friends

8/10

Excellent

30 Jan 2026

Samuel

Great stay, very nice hotel in a great location. Unfortunately we did have a couple of false fire alarms that woke us up but appreciate this is beyond the staffs control and they have to ensure safety. The hotel does show some wear and tear in places but overall a great stay and would stay again

Leisure Friends

2/10

Poor

25 Jan 2026

Kayley

The room was very neglected, tiles near the sink in bathroom were no longer fixed down. The water had already been drank from the bottles provided and the room itself was dirty.

Partner

10/10

Exceptional

25 Jan 2026

Graham

My wife and I have stayed in this hotel numerous times. The hotel is lovely. Rooms are very clean and the beds are so comfortable. The staff are very polite and helpful. The hotel is located central to all parts of the city. We can't wait to revisit in the near future.
We

Partner

10/10

Exceptional

24 Jan 2026

Kevin

The hotel is in a great location, this along with a comfortable room and attentive staff made my stay enjoyable

Self

8/10

Excellent

20 Jan 2026

Mr A D

Check in was delayed 20 minutes due to the system being down. The room was clean, quiet and comfortable.

Leisure Partner

10/10

Exceptional

19 Jan 2026

Dr. Jessica

Always a great stay here!

Leisure Friends

6/10

Pleasant

18 Jan 2026

Chris

Location is ideal for being close to town parking is non existant the deal they have with the NCP car park was next to useless and tget failed to mention the club right next to it and blaring music out till 2am

Leisure Partner

10/10

Exceptional

18 Jan 2026

Carol Margaret

Staff and amenities excellent. Near town centre and nightlife .

10/10

Exceptional

18 Jan 2026

David

Lovely all building with many original features and well designed modern touches. The single beds were 3'6 wide, nice touch

Leisure Friends

6/10

Pleasant

14 Jan 2026

Mike

Comfy bed, felt it was lacking a little tlc.

Business

8/10

Excellent

09 Jan 2026

Terry

Lovely Staff, Fantastic building, a great breakfast where you can see your food being freshly prepared.
One small nag... thought the room was a little cold... even after turning up the heat.
Staff were helpful, friendly and professional.
Great location

Leisure Friends

10/10

Exceptional

08 Jan 2026

Nigel

Lovely Hotel, great location. Staff top class. Room excellent

Friends_and_family Friends

8/10

Excellent

31 Dec 2025

Catherine

The staff were very helpful, the room was a good size but with some cosmetic TLC required. Breakfast was lovely, something to suit everyone but definitely more choice and better presentation on our second morning 31/12. Discounted car parking could be better explained before arrival.

Leisure Partner

6/10

Pleasant

27 Dec 2025

Amie

The rooms are not really very sound proof. Other guests were very loud, shouting and screaming and it woke me up on a few occasions - I appreciate this isn’t the hotels fault, although the rooms let in a lot more noise than I would have expected. The breakfast wasn’t great, hash browns tastes like they’d been cooked the previous night and just left in a heated pan. It didn’t taste fresh sadly. The hotel itself is lovely, very picturesque but I likely wouldn’t rebook sadly.

Friends_and_family Family

4/10

Poor

21 Dec 2025

Natalie

What a shame. I reviewed this place with fantastic reviews not that long ago but genuinely a 2/3 star hotel at best. I’ll explain why.
Could have got multiple hotels of 4* rating at similar or slightly lower price easily for our Friday night but stuck with this hotel for the pool table as we love pool and amazing breakfast plus a beautiful room we experienced last time. However this is what we experienced this time.
Got there 40-45 minutes early and normally you’d get your room but told could only have room if we paid a charge so decided to have a drink instead at the bar for the same price of getting room early. Went to play pool but the cues were completely broken. Asked if any other cues but none. Then at 3pm went to check in to find the kitchen wasn’t working so only a light continental breakfast was included although I’d paid extra for breakfast a month ago. When I asked more I was told it hadn’t been serving breakfast for at least 2 months. I asked why I hadn’t been informed n she shrugged. I never had any confirmation so was upset. I was told I’d get the money back for the breakfast if I complained. Then got to our room. It was awful. Peeling paint, wobbly floor tiles, horrendous view. Honestly I wish I’d just gone to premier inn round the corner. I waited to do this review as I complained at reception- which I’ve never done before n was told the manager would look at my complaint and would be in touch but nothing back.

Partner

8/10

Excellent

21 Dec 2025

Sian

Staff professional and friendly

Friends_and_family Friends

8/10

Excellent

21 Dec 2025

Fiona

Room was spacious, clean and had everything needed for a pleasant stay. Bed was comfortable.

Friends_and_family Family

8/10

Excellent

17 Dec 2025

SUSAN

There was no hot breakfast cos of work on the kitchen and this was explained on check in - i decided it wouldn’t be a problem cos on my previous visits the continental option was good - sadly not this morning - very limited - no croissants or pastries - the smallest muffins you have ever seen plus fruit flies on the fresh fruit selection

Self

6/10

Pleasant

14 Dec 2025

kathryn

10£ each to check in 2 hours early when the room was ready was excessive the breakfast was a non event don’t bother

Leisure Family

8/10

Excellent

12 Dec 2025

Adam

WiFi poor.
No hot food
But good room

Business

4/10

Poor

11 Dec 2025

HANNAH

Yes. Broken shower, showered head kept falling off, door wouldn’t close, as there was a stew hanging out of the latch

Business

10/10

Exceptional

10 Dec 2025

Caroline

There was no cooked breakfast

6/10

Pleasant

09 Dec 2025

Anthony

The room decor was depressing

Partner

10/10

Exceptional

06 Dec 2025

Anne

Reception team were brilliant

10/10

Exceptional

02 Dec 2025

Mary

It was REALLY cool. Cool is the key word. It's a Grade II historic building converted from the Royal Insurance building. It's comfortable with great bathrooms and a nice lounge, the staff is lovely. The rooms are large with enormous windows and really high ceilings, but if you're expecting a standard new hotel room layout this isn't for you. It was 100% for me.

10/10

Exceptional

29 Nov 2025

richard

Comfy Beds and good location. Nice stay.

Business

10/10

Exceptional

25 Nov 2025

Lucy

Great stay. Cleaned and towels replaced.

Partner

6/10

Pleasant

23 Nov 2025

Ian

Fine

Business

10/10

Exceptional

20 Nov 2025

Patricia e

Excellent hotel

6/10

Pleasant

10 Nov 2025

Natalie

Unfortunately there was an issue in the kitchen meaning no hot food was available which we were unaware of until check in, choice of continental breakfast or refund via booking agent which was a time consuming process.

Bar area felt soulless, minimal staff. Lady that was manning the door on Saturday night doubled up serving us drinks and was very nice.

50/50 experience with friendliness of other staff, gentleman at check in/out excellent, lady serving from bar on Saturday afternoon rude and uninterested.

Basement rooms a real negative, whilst the room itself was ok other than the lumpy pillows the corridors and area outside the lift were damp and smelly and as a lone female guest I didn’t feel particularly safe walking to my room.
Room reset during the day but tea, coffee etc not replenished.

Leisure Family

2/10

Poor

08 Nov 2025

Mauricio

They put in the basement. The room was designed for elderly guests. Because of that there is no Barrie’s for the water when you take a shower then the water is all over. It is not glamorous

I