The Castle Collection 14 Cook Street

10/10

Exceptional

06 Jul 2026

Taryn

Room was very large, very clean, very comfortable. Full size kitchen, living room and bathroom included. Incredible value for the price. It exceeded our expectations in every way especially given how perfect the location is.

Partner

10/10

Exceptional

31 May 2026

Paul

Lovely airy apartment in an ideal location

Friends_and_family Friends

10/10

Exceptional

06 May 2026

Curtis

Easy to find and very comfortable. The location is central to everything one could hope for.

Partner

10/10

Exceptional

21 Apr 2026

Mark

It’s my third time booking this apartment for two day trips to Liverpool for my friends and I as it’s great value. It’s a great location which enables us to walk anywhere in the city centre. There’s a discounted safe car park only 5 minutes away. And dealing with the apartment owners is easy and very friendly. Highly recommended.

Friends_and_family Friends

10/10

Exceptional

09 Apr 2026

Julian

Nice and close to all attractions, huge space to stay in especially for several days. Would definitely stay here again on return trips to Liverpool

Family

10/10

Exceptional

30 Nov 2025

Alex

Great place to stay. Close to everything. Lots of space. Good kitchen.

Friends_and_family Family

10/10

Exceptional

27 Nov 2025

Alan

Amazing spacious apartment. Key codes sent in plenty of time. Security deposit returned within hoyrs of check out. Will definitely use again

10/10

Exceptional

09 Nov 2025

David

Clean room and comfy bed

10/10

Exceptional

03 Nov 2025

Michelle

Fabulous. Clean, excellent facilties. All u need except a hairdryer.

Partner

8/10

Excellent

28 Oct 2025

Joanne

The apartment was in a quiet but great area for many bars, restaurants.
The apartment had spacious rooms with tall ceilings. We were on a lower floor so unfortunately we didn’t have any views at all but that was just pot luck.
Many car parks available nearby but if you use the code they give you it will reduce the fee quite a lot.
Check in wasn’t very smooth for me as my ID email hadn’t been received apparently by admin. It wasnt until I chased it by phone call did we get the check in codes! Maybe a one off?

Leisure Partner

6/10

Pleasant

22 Oct 2025

Candida

The apartment was well laid out and generally comfy but needed frosted glass in all the bottom panels of the windows (only in bedroom areas) as there was nothing but concrete and stairwell windows to see.
Luckily there were very nice curtains and plenty of lighting options.
The bed was comfy and clean
The frying pan was difficult to clean and had been put away dirty - I assume by the previous occupants.
There was a health & safety concern in the shower as the cover came off the plug hole when the water backed up during a shower to reveal a very sharp rusty spike which I just managed to avoid standing on. This occurred on the last day of our stay and so there was no chance for the situation to be rectified whilst we were there. We did contact the hotel group prior to submitting this feedback but did not receive a response.

Partner

10/10

Exceptional

30 Sep 2025

Shaun

Very well maintained apartment, very close to Mathew Street and the Cavern Quarter. It has everything you need for a short or long stay. Full kitchen, large sitting area with TV and 2 very generous sized bedrooms and bathrooms. Very quick to respond to questions and a very helpful team running things behind the scenes.

Friends_and_family Family

10/10

Exceptional

12 Sep 2025

Nathan

Everything was spot on

Leisure Self

10/10

Exceptional

29 Aug 2025

Michaela

Great apartment in the heart of the city, we will definitely book here again.

Leisure Partner

10/10

Exceptional

20 Aug 2025

Richard

Great communication, excellent apartment. I cleaned the sink myself when I arrived, but no problem I do this at home. The apartment was spacious and a home from home with high ceilings and comfortable furniture. It was an excellent alternative to the boring chain hotels I normally stay in every week night. The Cooking facilities were very good with ample utensils etc. I really enjoyed my stay and will return without hesitation when working in Liverpool again. Thanks Lily for the excellent communication and support with easy to understand check-in instructions. The apartment is in a thriving area of Liverpool 1 adjacent to the Beatles District 3 minutes walk from the Cavern Club. My only gripe in 2025 is no Smart TV. Just Terrestrial Channels no Netflix etc. But, hey ho, I listened to music instead. Overall excellent.

Business

8/10

Excellent

05 Aug 2025

Verified traveler

Great location, apartment has 2 and plenty of kitchen cutlery.
Could have been alot cleaner, the beds were clean and comfortable, however the living area and bathroom were dusty, particularly on the skirting boards and kitchen table.
Also only left us half a toilet roll.

Partner

10/10

Exceptional

22 Jun 2025

Paul

Excellent facilities great location.

Partner

10/10

Exceptional

23 Apr 2025

charles

This was a great location for us very happy close to the cavern close to good eats close to the mall good spot

10/10

Exceptional

19 Apr 2025

Robert

Stay here lots of times and looking forward to say again..fantastic apartments

Leisure Partner

8/10

Excellent

10 Dec 2024

Larry

It would have been much better if the property offered a few more essentials to the customer, such as: bathroom soap, Kleenex, paper towels, kitchen sink plug, dish rack, coffee, instructions on how to use heaters...and the ultimate suggestion...change the water pump system (way too loud).

Leisure Family

10/10

Exceptional

10 Dec 2024

Tina

Loved the spacious accommodation, with a very relaxing atmosphere and had everything we needed, lots of natural light, near to all amenities. Located in a beautiful old building, very comfortable beds. The lift wasn't working, but we were informed of this well in advance, and it wasn't an issue for us at all. We will stay again.

Leisure Partner

10/10

Exceptional

07 Dec 2024

Sylvia

Great place to stay

Clean and comfortable accommodation , layout of the amenities was great too

Partner

10/10

Exceptional

05 Nov 2024

Peter

Some noisy but it is the city centre

Leisure Partner

10/10

Exceptional

06 Oct 2024

Denise

The appartment was perfect for our stay and great location ,good facilities .Would definitely use again if visiting Liverpool

6/10

Pleasant

23 Sep 2024

Peter

Property is well located for centre of Liverpool, and is truly huge.
Decor is rather tired and dated, but it wasn’t expensive for it's size.
My disappointment stems from the fact that it doesn't look as well furnished as the photos, but what was provided was certainly suitable for our needs.
My biggest gripe was only 1 roll of toilet paper and no hand soap or shower soap/gel. Had i have known, i would have brought something with me

Leisure Friends

10/10

Exceptional

05 Jun 2024

Daniella

Excellent

Brilliant apartment, comfortable, clean and tidy with everything you could need.

Partner

10/10

Exceptional

24 May 2024

Timothy

So L it was lovely

What an amazing time amazing experience and amazing. Stay easy to use right in the heart of the city and it was lovely.

Friends_and_family Family

10/10

Exceptional

16 May 2024

Verified traveler

Absolutley outstanding property

This apartment was beautiful, best I have ever stayed in. Location was fantastic. Would 100% return. Thanks so so much.

Partner

10/10

Exceptional

14 May 2024

Mark

Great Place to Stay in the City Centre

This is the second time my friends and I have stayed at Cook Street. It’s a great place to base yourself as it’s in the city centre so you can walk to most attractions. The apartments are very clean, spacious and ideal for a city centre stay. The discounted Q-Park Car Park is a 5 minute walk from the apartment and was less than £10 for 24 hours. We will be looking to book again on our next trip. Highly recommended.

Friends_and_family Friends

6/10

Pleasant

12 May 2024

Louise

Pleasant trip with friends

The apartment was extremely spacious, 2 bedrooms and 2 bathrooms which were lovely. Bed was comfortable, better quality pillows could have improved sleep.

Location - Fab

Downside, the apartment was extremely warm/ hot there was no fan and due to the age and features of the buildings the windows were difficult to open… plus when the window was open there was a risk of a pigeon flying in. There is a pub in the basement and unfortunately some late/very early noise but for the reasonable price you cannot have it all. Also it would have been beneficial to have a discloth and or kitchen roll so sides/ table could be wiped down. Also no plug for sink so literally had to continually run water until crocks were washed.

Friends_and_family Friends

10/10

Exceptional

04 May 2024

Ellie-Mae

Great place to stay for all acitivites in Liverpool.
Everything was in walking distance including bars, restaurants and sight seeing attractions.
A very short walk to the cavern quarter and approx 10mins to Albert dock.
Apartment itself was clean and well equipt for a comfortable stay and i couldnt recommend it more! Would definitely stay here again when visiting Liverpool.

Leisure Partner

2/10

Poor

31 Mar 2024

Niall

Stayed at The Castle Collection in Cook Street, Liverpool with my son for two nights in March. We had no hot water for the whole stay and also had water leaking in the shower through one of the lights over the shower from the upper floor. I contacted the number provided over the weekend but nobody answered. On Monday morning before checking out I rang again and got through to someone. I told them about the issues and I was told to email reservations, which I did. I received an apology and was told one nights stay would be refunded. A week later I still had not received the refund. I contacted The Castle Collection again to ask why it hadn’t been refunded. I was told that the refund was given as credit to Expedia. I contacted Expedia and they said there was no credit or refund provided from The Castle Collection. Expedia contacted The Castle Collection to ask for the refund but was told by the manager they would not provide the refund. So basically I was lied too. Would not recommend The Castle Collection to anybody thinking of staying there.

Leisure Family

10/10

Exceptional

21 Feb 2024

Tracey

Home from home

Parked using the discount code offered from the accommodation at Q Park Dake street. Was well lit and very safe behind the roller shutter door entry.
Apartment no7 was comfortable, clean and welcoming. Could have done with bedside lamps as once you turn main light off it’s a walk in the complete darkness to the bed - bit of a hazard!
Very quiet accommodation and very spacious. Will book again thank you.

Partner

10/10

Exceptional

07 Dec 2023

Deborah

Really clean apartments, bedding and towels were spotless. All mod cons. The staff were lovely and very friendly. We have stayed at Signature apartments 4 times and will continue to use them.

Friends_and_family Friends

8/10

Excellent

16 Jul 2023

PAULA

Great location and comfortable stay.

Friends_and_family Family

10/10

Exceptional

28 Apr 2023

Julie

This apartment was ideal for visiting Liverpool and very central location. Comfortable beds too.

Leisure Friends

8/10

Excellent

09 Dec 2022

Deborah

Beautiful

Beautiful old building, the rooms were lovely and have been brought up to date. Cleanliness was first rate. I have always stayed at the Castle collection apartments and will continue to do so.

Friends_and_family Friends

10/10

Exceptional

20 Oct 2022

Eyal

very good location, clean,close to Liverpool1 shopping center and chearch street

Leisure Family

10/10

Exceptional

19 Sep 2022

Laurie

Great location. Walking distance to pretty much everything. Lots of good restaurants within a minutes walk. The 2 bedroom suite was INCREDIBLE. (Can i live here... ) Very large with ample room to spread out. Lots of privacy for 2 people or 2 couples. Comfy king sized beds in large bedrooms. The bathrooms were lovely and well equipped with heated towel bars. Small kitchen with full sized fridge, stove and small washing machine. I would definitely stay here again and recommend to friends.

Leisure Friends

4/10

Poor

27 Apr 2022

Jessica

The flat itself was nice and centrally-located, but the parking was a disaster. We followed instructions to park in the Q Park parking structure, which we were told would cost £9 for each 24-hour period. The discount coupon left by Castle Collection did not work, so we when went to collect our car on the 3rd day (to go out on a day trip), we were charged £38.50 for less than 48-hours of parking.

I contacted Castle Collection, but heard nothing back. I had already asked to be supplied more than one parking coupon, as we were had a day trip planned, but they never responded to that message either. When we left to go home another 2 days later, we were charged an additional £37.50 for parking.

Both my father and I contacted Castle Collection again after the trip ended, but got no response. I also contacted Expedia, but with no result.

The flat is large, clean and very comfortable, but it also lacked basic essentials, including hand soap in the bathroom, Kitchen roll and oven mitts - I nearly burned my hands taking food out of the oven!

The washing machine is incredibly noisy and does not dry well, and the shower is very slippery; my 70-year-old father nearly fell several times.

They also double-charged me, and I had to wait for the second charge to be taken off my card.

Could have been a perfect stay if a few small details were seen to, or even if communication had been better!

Leisure Family

6/10

Pleasant

30 Mar 2022

george

Doors slamming and drunk people coming

Business

6/10

Pleasant

20 Mar 2022

Judith

Clean apartment but noisy and no home comforts

This apartment was well located in a central position and you could not fault the cleanliness. The rooms were laid out as expected.

What they didn’t tell us was there would be building work literally outside the lounge windows on weekdays whilst we were there. We had workmen looking right into the apartment so apart from the noise we felt on show and had to keep the curtains closed. The bed was huge looking at its width but I’m only 5’ 6” and my feet hung out of the end it was so short! The bed side twbkes needed lamps too. We were there for 5 days and were only left 2 toilet rolls and toiletries for one day. When it said toiletries would be provided we expected for the length of our stay. The cleaners next door felt it appropriate to continue to slam doors and I mean continue to slam them as we were getting up. We have never been to an apartment and not had a few tea bags and coffee sachets provided and we have stayed in several similar apartments recently. There was nothing extra provided to make things easier at all and even the jcloth for dishwashing was only one cut in half. Talk about stingy!

We wouldn’t stay here again as when we want a holiday we do want a few little extras to make things easier eg tea and coffee, salt and pepper, toilet rolls and toiletries and a bed that we fit in! We also don’t want unexpected building works that we could have been advised about in advance of our visit.

Partner

6/10

Pleasant

28 Feb 2022

Denise

The apartment is wonderful, very spacious and everything absolutely perfect with everything that you need for a short break. However be warned there is Avery noisy club directly underneath which goes on until 3 am the music and the crowd is very loud so loud it made the bad shake at certain points so if you have kids or are expecting any sleep before 3 am I would choose to stay somewhere else, however if you are intending to be out or up till this time I would say it was a really perfect place to stay.

Leisure Partner

8/10

Excellent

19 Feb 2022

Verified traveler

Overall Ok Stay

We stayed in apartment 8 which is up a couple of flights of stairs - no lift so bare in mind if mobility issues. Large apartment that was clean and decoration was average but could be higher spec. Overall ok stay with no problems. Check in process fine but walls quite thin so could get noisy depending on other occupants.

Partner

10/10

Exceptional

10 Jan 2022

Jacob

Amazing, would go again for sure

Leisure Partner

10/10

Exceptional

15 Dec 2021

Laura

Great location! Great size apartment…already tried to rebook but it’s full…amazing visit!

Friends_and_family Friends

8/10

Excellent

27 Nov 2021

April

Stopover in Liverpool

Excellent location, decoration could use a refresh but everything you could need for a short stay was provided.
There were a few quirks which probably need calling out e.g. the rooms are not truly separated but more screened (the tv and snorers will be heard everywhere), odd noises at night especially if toilet or shower is used (also street noise and various clicking/ticking from white goods and heaters).
Would recommend ear plugs for light sleepers.
Room charges seem to vary throughout the week but I'd consider this excellent value if you manage to take advantage of one of the cheaper nights.

Friends_and_family Friends

8/10

Excellent

26 Nov 2021

David

Castle collection liverpool

Great place to stay, very central and very clean. Easy check-in, and good communications with admin.
The apartment needs some ambient lighting, bedside lamps etc. The ceiling lighting is too stark and bright.

Partner

8/10

Excellent

22 Oct 2021

Thomas

The apartment was very clean, the only thing wrong with the apartment was the waterproof sheet on the double bed, and the view from the windows of numerous brick walls.
Don't book if you cant climb stairs as there is no lift and lots of stairs.

Leisure Partner

10/10

Exceptional

19 Oct 2021

S

Amazing location

The apartment was fantastic - it was in a great location that was near to all the amazing things Liverpool has to offer. The apartment was spotless and much bigger than we expected. Would definitely stay here again. There are quite a lot of stairs (flat 8) but was fine for us. Loved it and would recommend

Partner