Name: Malmaison Liverpool
Address: William Jessop Way, Liverpool, L3 1QZ, GB

10/10

Exceptional

21 Jul 2026

Paul

Reception staff were extremely friendly & got us checked in swiftly. They happily stored our luggage & gave our daughter a complimentary voucher for a cocktail as we were in Liverpool celebrating her graduation. We had three rooms booked all of which were very comfortable and we all slept brilliantly. Only criticism would be that the parking at the adjacent multi storey carpark was expensive, a discounted rate for hotel residents would have been appreciated.

Friends_and_family Family

4/10

Poor

18 Jul 2026

Colin

Not a very good hotel. Room seemed run down

Partner

10/10

Exceptional

18 Jul 2026

Allister

Great staff, lovely breakfast

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Caroline

Great location, we visited for the recent rugby which was a 20 minute walk away.

Friends

10/10

Exceptional

16 Jul 2026

Lynne

Great value, lovely room.

Partner

8/10

Excellent

11 Jul 2026

Carrie

Friendly staff. Lovely looking hotel with very funky decor. Clean room. Lovely breakfast with lots of choices.
The only slight negative we would say is that when we went down to the restaurant for the evening meal, we were given the menu but were not told that some of the options were unavailable, we only found this out when we went to order. Then we had to wait a long time for our food.

Overall, we would stay again.

Partner

10/10

Exceptional

09 Jul 2026

john

The hotel was superb that’s why we booked it again

Friends_and_family Friends

8/10

Excellent

08 Jul 2026

Peter

Nice hotel in a great location - very well presented and very convenient for shops.
Lack of parking was the only issue but the multi-storey was next door but was pricey,

All in all very nice and in a great part of town.

2/10

Poor

06 Jul 2026

Ryker

Parking wasn’t included so I had to pay £50 just for parking on top of the booking for hotel and in the morning 8 am there was a fire alarm was going on two days in raw and room service keep trying to come in when the sign is outside it was just not the experience that I was expecting

Partner

6/10

Pleasant

06 Jul 2026

Louise

Staff were very friendly and helpful. The room wasn’t spotlessly clean and the bathroom had an odd wet room area for the toilet and shower which smelled like urine. Not sure if this was the drains as it seemed clean enough in there

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Steve

Fantastic reception staff, went above and beyond,
Lovely air conditioned and quiet rooms,
Would recommend

8/10

Excellent

05 Jul 2026

Peter

Always clean and has good facilities

10/10

Exceptional

04 Jul 2026

Declan

Great location and lovely room

8/10

Excellent

01 Jul 2026

Danny

1 night mid week stay - double room was nice and comfortable. Good air conditioning and the room had everything we needed.

The bathroom was nice, although the shower didn’t work great, not being able to higher or lower the temperature- so it wasn’t very comfortable.

Breakfast was amazing, not a buffet, and not a large continental selection that you typically expect however the breakfast menu (prepared to order) was really nice.
As someone with a dairy allergy, there were plenty of breakfast options, and staff at breakfast were really thorough and clear, and provided everything I needed. Service was faultless.

Room service options for Vegan / Dairy free were none existent which was a shame as we got in late and wanted food and the vending machine was empty.

We would gladly stay again. Really welcoming staff, and good location.

Partner

10/10

Exceptional

01 Jul 2026

Mandy

Staff were lovely, we had bid on and been accepted for an upgrade but this wasn’t offered at reception and we didn’t realise until later. Rooms were lovely although our bathroom needed a few touch ups. Great location and views so we would definitely stay again

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

James

What a wonderful hotel with wonderful staff. The room was immaculate. The staff were very accommodating. We will definitely be staying here again when we are in Liverpool. Thank you.

Partner

8/10

Excellent

28 Jun 2026

Mike

A very enjoyable stay with an outside and indoor drinking area conducive for relaxing, socializing and World Cup football.

Family

8/10

Excellent

28 Jun 2026

Robert

Polite staff, clean comfortable rooms, great location.

10/10

Exceptional

25 Jun 2026

James

Superb. Nice clean room with river view. Staff were extremely helpful.

Family

10/10

Exceptional

23 Jun 2026

Naomi

Amazing hotel. Loved the club room and the view of the Liver Building. Healthy choices at breakfast which I was impressed with.

8/10

Excellent

22 Jun 2026

Andy

Lovely hotel perfect for the City Centre. Our room unfortunately had a shower that just ran all night then unfortunately someone set a skip on fire outside so the fire alarm went off at 6am stopped then again at 6-10am stopped and then went off again. Not the hotels fault but annoying all the same. As I say the annoying bit was the shower dripping all night !!

Partner

10/10

Exceptional

20 Jun 2026

Sofia

Breakfast was excellent. Great choice and staff very friendly

Friends_and_family Friends

10/10

Exceptional

20 Jun 2026

Gary

Stayed in a Signature Suite spacious and spotless. Breakfast was one of the best I have tasted. Also would recommend getting a coffee out of machine in breakfast room Top class brew.

Partner

10/10

Exceptional

14 Jun 2026

Sabina

Fantastic spacious room and lovely walk in shower. Friendly staff at front desk, bar and breakfast room. Excellent cocktails (the Napoleon’s Code a particular favourite) and hot breakfast dishes. Wonderfully located on the dockside. Only minor gripe being they could do with more Lifts in the building (wait times for the two lifts at breakfast/checkout time quite long!)… but would definitely stay here again

Partner

10/10

Exceptional

06 Jun 2026

Ali

Great stay very clean

10/10

Exceptional

02 Jun 2026

Bruna

Hotel excelente! Quarto espaçoso, cama e travesseiros incríveis, e a banheira proporciona outro nível de conforto. Adoramos a estadia. Localização perfeita, conveniente para visitar pontos turísticos e perto de boas opções de alimentação, bares e mercados. O staff do hotel foi muito atencioso, nos deram todas as informações com bastante clareza e gentilmente cuidaram de nossas malas pós o check-out para que pudéssemos aproveitar a cidade antes de partir. Recomendo muito esse hotel!

Partner

10/10

Exceptional

27 May 2026

David

Lovely hotel. Great staff. Fantastic location. Pricey parking.

10/10

Exceptional

26 May 2026

Laurie

Lovely hotel, good location, lovely view from hotel. Friendly reception staff!

Partner

10/10

Exceptional

24 May 2026

Roderick

Really nice comfortable hotel. The only negative is they don't have their own parking and the multistory next door is a complete rip off by Liverpool local council. £24 per 24hours, i was a day and a half for work and it was £48 for parking almost 25% of the cost of the hotel for the 2 nights.

Self

6/10

Pleasant

03 May 2026

Dawn

Room is comfortable. Lunch purchase was very bland (fish finger wrap). Tables not cleared very quickly, not enough staff on the bar

Friends_and_family Friends

10/10

Exceptional

03 May 2026

Ian

Nice hotel.

Family

10/10

Exceptional

01 May 2026

Ralph

Great location, fab room, breakfast a+

Partner

8/10

Excellent

01 May 2026

brodie

Great spot, looking a little tired . Need to upgrade the TV's in bar area

Self

4/10

Poor

29 Apr 2026

Phillip

Toilet didn't flush properly, shower controls were really slow to react, it would go from freezing o boiling with little control.

Partner

8/10

Excellent

29 Apr 2026

Mark

Quiet. Comfy. Nice brekkie

6/10

Pleasant

28 Apr 2026

Caroline

Very poor choice at dinner- run out of several dishes so we ended going into city which wasn’t convenient when we were tired. £40 charged for 2 small dogs but they did bring treats and beds. Car park is £24 for overnight.

Partner

8/10

Excellent

25 Apr 2026

brodie

Nice place would stay again

Self

10/10

Exceptional

12 Apr 2026

Robert

Great sized room, wonderful staff and buzzing bar with amazing atmosphere. We are returning very soon!

Partner

10/10

Exceptional

01 Apr 2026

Frank

I can't fault this hotel. Staff were pleasant. The room was spacious and spotless and had an excellent breakfast.

Self

10/10

Exceptional

23 Mar 2026

mauritz

Room to the river was excellent: good size, clean

2/10

Poor

22 Mar 2026

julie

Arrived to find the room at 26c and air con broken . Reported it and got back later to find the choice was 26c or whole system off and cold. They left a noisy fan in the room. Obviously not a new issue so didnt get much sleep.Restaurant food quality very poor. Table next to us complained and sent most of theirs back. Tempura is not tempura but fried dried pieces of fish for £16 as a starter . Fish stew had 5 overcooked dried prawns still in their shell and a sauce that tasted like a tin of chopped tomatoes . Burger bun black on the top to carcinogenic levels . Cocktails sounded good but made without any care or quality and underwhelming.

Self

10/10

Exceptional

22 Mar 2026

Adam

The maintenance manager was an absolute star

6/10

Pleasant

14 Mar 2026

Ali

Room was tired, we had a dog and had to eat in a cold area of the bar - toilet in the room was broken - could be a lovely hotel it was just missing that extra service you would expect from this chain of hotels

Partner

10/10

Exceptional

28 Feb 2026

Susan

Excellent all round.

Friends_and_family Friends

10/10

Exceptional

26 Feb 2026

Madeline

Very comfortable room, luxury bathroom, fabulous breakfast and really friendly staff. Highly recommend.

Family_with_children

8/10

Excellent

25 Feb 2026

Ian

Great food and attentive staff

10/10

Exceptional

23 Feb 2026

Georgina

As always amazing!

Self

10/10

Exceptional

20 Feb 2026

Gary

........... .

Friends_and_family Friends

10/10

Exceptional

19 Feb 2026

Jeanette

We had a lovely comfortable 3 night stay.The double room was very clean,quiet. All amenities were available.staff were all helpful, polite. We would definitely stay again and recommend to anyone looking at booking a hotel on the waterfront near the docks and Liverpool 1.

8/10

Excellent

16 Feb 2026

Ashleigh

Beautiful room great view with fabulous location. Only down side is parking.

Leisure Partner

10/10

Exceptional

15 Feb 2026

Paula

The room was modern, clean and spacious. The bar was so quirky modern, staff attentive hotel location was fantastic on the pier head 10 mins into the centre.

10/10

Exceptional

15 Feb 2026

Sue

Everything was just perfect. We stayed for 2 nights and had 3 rooms to celebrate 2 big birthdays. Balloons fizz and beer was in the rooms as ordered. Staff super friendly.

Friends_and_family Family

10/10

Exceptional

06 Feb 2026

Steven

Always good

10/10

Exceptional

30 Jan 2026

Pamela

Lovely clean room bathroom beautiful nice little touches enjoyed my stay 😊

8/10

Excellent

29 Jan 2026

Rachael

Good location. Super helpful staff.

Leisure

10/10

Exceptional

26 Jan 2026

Clarke

Really good hotel in a great upcoming location.

Bang my head as the fire alarm went off at 5am! But still good

Leisure Self

10/10

Exceptional

23 Jan 2026

Fiona

Nice clean and spacious rooms. Not sure about the step up to the shower and toilet in the bathroom, was a bit dangerous.

Friends_and_family Family

10/10

Exceptional

17 Jan 2026

david

.

10/10

Exceptional

17 Jan 2026

Guy

Lovely hotel. Friendly staff. Slight mix up with room but soon sorted. Lovely food in restaurant!

Leisure Partner

10/10

Exceptional

12 Jan 2026

David

Great hotel for our short stay. Well maintained, good vibe

8/10

Excellent

11 Jan 2026

Helen

Lovely welcome from the staff and a great size room, bathroom looked amazing, however the shower temperature was either scorchingly hot or freezing cold, no happy medium. Also the bed was uncomfortable - the mattress was so soft you felt like you were sinking in to it.

Leisure Partner

8/10

Excellent

09 Jan 2026

Mark

Comfy bed

Business

10/10

Exceptional

09 Jan 2026

charlotte

Clean and fresh

6/10

Pleasant

04 Jan 2026

John

.

10/10

Exceptional

03 Jan 2026

Paula

Hotel is in a great location, room was lovely and the views were great.
Prices of drinks were good.
Great stay

Partner

10/10

Exceptional

29 Dec 2025

Julie

We stayed in the Bertie suite and it was just amazing!! Loved the design, the colors and style and also loved that the LIVER building was right in view with the river Mersey right there. The breakfast was inclusive and was yummy and they even let me take a tray up to my family who were still in bed. just a perfect stay! ticked every box for us.10/10

Leisure Family

8/10

Excellent

29 Dec 2025

Philip

Everything was great

Partner

4/10

Poor

28 Dec 2025

Ian

Shower didn’t work . Dirty sheets .

6/10

Pleasant

27 Dec 2025

Janet

The room was small and dark. There was nowhere to put on makeup because the bedroom was so dark and it was difficult leaning over the sink in the bathroom. My breakfast was just ok too; I had the French toast which was cold when it arrived.

Business_and_leisure Self

8/10

Excellent

21 Dec 2025

Anna

Lovely bar/restaurant area and the breakfast was delicious. The staff were very helpful and friendly. The room was ok, but felt a little tired compared to the rest of the hotel. I’d paid extra for a club room to get a view, but the view was mostly of a multi-storey car park which was a bit of a shame! Overall we enjoyed our stay.

Leisure Partner

10/10

Exceptional

20 Dec 2025

Kev

Simply Outstanding. Every member of staff we met gave us a smile and a friendly greeting. Our room was spotless as always at Malmaison. We had a two coarse dinner consisting of a beautifully cooked sea bass with potatoes and veg and my partner had a very tender rump steak cooked to perfection served with chips and veg….Malmaison breakfast is also magnificent! A wide choice of cereals and fresh juices followed by our choice of a full English will all the finest ingredients including the most beautiful mushroom accompanied by as much toast as you like….if you’re staying in this great city then Malmaison should be your first choice 👌

Partner

10/10

Exceptional

17 Dec 2025

Adam

Great room, very clean. Staff were excellent.

Partner

10/10

Exceptional

14 Dec 2025

Sharon

The breakfast is fantastic. We come here for the breakfast choices alone; a great cooked selection and quality continental choices.

Leisure Partner

10/10

Exceptional

09 Dec 2025

Sean

Staff were amazing at check in. Thank you

Business

10/10

Exceptional

08 Dec 2025

MARC

Great room. Vast bed. Good bar.

10/10

Exceptional

07 Dec 2025

Jane

Couldn't fault the staff atmosphere room or decor. Only criticism was the bar/lounge area was far too busy with no seats avaliable. If you're going to have functions on you need provide more seating for hotel guests

Friends_and_family Family

8/10

Excellent

06 Dec 2025

Ryan

Clean room, wonderful staff. The bed was a little uncomfortable but nothing to fully complain about. I did leave my Xmas cheese in the mini fridge (my fault)

Partner

10/10

Exceptional

04 Dec 2025

Peter

Hotel very clean and presentable. Staff were pleasant and very helpful.
Nice overall atmosphere.

Friends_and_family Family

10/10

Exceptional

03 Dec 2025

Jim

I stay here every month & it’s always excellent. The staff are friendly & professional. Rooms are spotless, well kept and well appointed. Breakfast is an excellent offering and coeliac friendly. Thoroughly recommend

Business

10/10

Exceptional

30 Nov 2025

Ella

Lovely rooms - excellent staff.
Great location

10/10

Exceptional

28 Nov 2025

Gareth

All great apart from the aircon not working properly and thebroom being very hot. The screen display saya it needs a service a

Business

10/10

Exceptional

24 Nov 2025

Marie

Beautiful hotel peaceful location but still close to the city centre

Partner

6/10

Pleasant

23 Nov 2025

Shauna

Overall sadly a disappointing stay. Reception bright and v Christmassy. Room nice but too hot. Meal in main restaurant was hugely disappointing. Understaffed and food not great. Breakfast lovely and all staff members friendly and doing their best. Room not serviced by 5 pm even though had been out all day, and by which time we wanted to get ready to go out. Manager kindly reduced our meal bill by 50% but we did expect more of a meal at Malmaison.
Nice location, shops nearby at Liverpool one great and lots nice bars and restaurants on Castle street, 5 mins away from hotel.

Leisure Friends

4/10

Poor

23 Nov 2025

Bradley

This was a massive disappointment from the start, the room as neglected with filth under the bed and threadworm carpets. We went to the bar it was filthy beyond worlds fish and chip boxes and lots garbage. We orders a cocktail waited for 10 mins then the “barman” said we’re not finishing the old fashion off with a smoke dome as I’m too busy it cost £26. He then gave us a load of attitude.: it wasn’t a good experience the weakest it looks like this Hotel have given up.

10/10

Exceptional

22 Nov 2025

Daniel

Good visit , clean and comfortable

Friends_and_family Family

8/10

Excellent

20 Nov 2025

Jasmine

Room was not thoroughly cleaned

Leisure Partner

10/10

Exceptional

12 Nov 2025

terry

Didn’t have breakfast but we dinned both evenings and the food was excellent. The staff weee very friendly,attentive, and professional. The drinks were very good but a bit pricy.

Partner

10/10

Exceptional

10 Nov 2025

A C Papworth

Amazing stay! Friendly staff!

Self

10/10

Exceptional

08 Nov 2025

Lisa

Nice location, food a tada pricey

Friends_and_family Friends

8/10

Excellent

03 Nov 2025

Dean

Room very comfortable, staff were attentive and welcoming! 😃

Leisure Partner

10/10

Exceptional

03 Nov 2025

Teresa

Great service at reception hotel spotless and room very comfy

Leisure Family

8/10

Excellent

29 Oct 2025

anthony

Room was good, hotel location is out of the way and paid parking is nearby not discounted in any way.

Business

10/10

Exceptional

27 Oct 2025

Karen

Efficient, early check in. Room clean, large, comfortable. Breakfast very tasty. Staff efficient. Hotel location was spot on. Decor and overall feel is very cool. Would definitely book here again.

Partner

8/10

Excellent

27 Oct 2025

David

We had to wait till 3.30 for check in wasn’t until I said it’s a bit wrong that a room became available .
Overall decent venue, liked the fact that two hours before and after football drinks were cheaper ( I didn’t expect London prices for drinks )

Leisure Family

10/10

Exceptional

27 Oct 2025

Jeff

Nice room for the cost. Usual wear and tear.

Friends_and_family Family

10/10

Exceptional

20 Oct 2025

Carol

Great hotel but not the best location for going out in Liverpool
City centre

Leisure

6/10

Pleasant

18 Oct 2025

Colber

Yes

Self

10/10

Exceptional

18 Oct 2025

Wendy

Great hotel lovely decor fabulous breakfast

Partner

10/10

Exceptional

12 Oct 2025

fathallah

It was a very nice and comfortable room.
Nice comfortable beds
Toilets were clean

Toilet seat was a bit crooked
I’m not a big fan of joint toilet seat and walk in shower space

Friends_and_family Family

10/10

Exceptional

10 Oct 2025

Sarah

This was an amazing stay. We had a welcome bottle of bubbles and the staff were amazing