Name: Base Serviced Apartments - Sir Thomas Street
Address: 1-3 Sir Thomas Street, Liverpool, L1 6BW, GB

10/10

Exceptional

21 Apr 2026

Ben

Very good property. Really enjoyed it. It was a great location.

Friends

4/10

Poor

23 Dec 2025

Michelle

The apartments lovely, perfectly sized and clean. However the windows need replaced, there are gaps around them all which lets on all the noise from outside. I would expect a little bit of noise due to the city centre location but we got woke up so many times from the noise outside. As mentioned by other guests, there is a strong smell of urine in the stairwell.

Friends_and_family Family

6/10

Pleasant

02 Nov 2025

Stephen

Overall state of repair of the property & its entrance was poor. Very strong / foul odour in entrance hall & up first flight of stairs. Multiple items broken / smashed in apt.

Friends_and_family Family

6/10

Pleasant

29 Oct 2025

William

The staff were very helpful when there was something wrong with our apartment. Really central, great base for Liverpool city centre and docks.
We hadn't realised that you have to check in at a different venue before our stay, this was an inconvenience after long journey.
The small check in window was also inconvenient.
As others have mentioned, the TV remote controls were absent or didn't work.

Friends_and_family Family

8/10

Excellent

07 Aug 2025

Verified traveler

Very good apartment for a family of 5. The only small issues was not every tv had a remote control. There was a strong smell of wet dogs in the corridor and stairs.

Friends_and_family Family

4/10

Poor

22 Apr 2025

Miguel

Hallway of hell

Really dissapointed With this property. The stairwell leading up to the property (4th floor was disgusting to say the least. The smell was horrendous and no lift. I had to carry all the suitcases for me my partner and 4 kids up to the 4th floor. Once inside the property the small from the corridor could still be smelt and the bathrooms were dated and smelt damp. Only one shower worked (in a fashion) from being scalded to the freezing trying to shower 6 of us was an experience to say the least. I won’t be rushing back here and would recommend not using this property.

Friends_and_family Family

8/10

Excellent

21 Apr 2025

Dominique

Good location

Great location. Clean and very spacious apartment. We stayed in Flat 4 much bigger than we expected for the price we paid. Had to collect keys from a different address/ wasn’t that difficult as other reviews had said. Didn’t see the check in time restriction when booked but was easy enough to pay an additional £25 for late check in. The location was perfect - only slight negative is it was very noisy in the night from outside into early hours of the morning and also from 6am with deliveries to businesses. Would def stay again though.

Friends_and_family Family

10/10

Exceptional

27 Jan 2025

Alex

Great apartment in a great location 👍

Leisure Friends

10/10

Exceptional

01 Nov 2024

Darren

Fab stay in the heart of Liverpool

Super clean and spacious for our family of 5. Excellent location! Right in the middle of everything. Well equiped with microwave, cutelry, crockery, oven, fridge, washing machine, hair dryer, iron etc. One thing we wanted to do was dispose of trash/glass bottles but didnt know where to do that. Might be just us but we like to tidy before we leave. Overall a very comfortable stay right in the heart of Liverpool. We will be back!!

Friends_and_family Family

2/10

Poor

26 Aug 2024

Lauren

Will not return and do not recommend.

Check in is hard work in a different building, lack of parking, poor contact from the apartment using hotels.com, over pressuring for insurance/deposit in an already bashed about apartment. Communal stairwell is foul and smells of human faeces. Do not recommend and would not return.

Friends_and_family Friends

6/10

Pleasant

25 Aug 2024

Natalia

Amazing location. Difficult to get in, 5th floor, no lift. Terrible maintenance of the stairs to get in to the flat, unbearable smell. The flat has a backyard, dirty, no maintenance. Besides that, comfortable, rooms and bathrooms cleaned.

Leisure Family_with_children

8/10

Excellent

26 Jun 2024

Ruth

Really well placed in central Liverpool for a one night stay. Apartment had all you needed - balcony was great (apart from the nesting seagull).

We did stay there on the hottest day of the year but with no air conditioning and being on the top floor it was extremely and uncomfortably hot.

Also a bit of a walk from checking in and picking up the keys and then over to the apartment. Staff were helpful.

Leisure Friends

6/10

Pleasant

19 Jun 2024

Chris

Mixed but honest review.

First inconvenience is you have to travel to the other side of town to collect the keys.
Not sure if I missed this when booking but I don’t recall seeing that mentioned.

The location of the apartment is excellent.

Second point, as you enter the properly you’re hit by a horrid smell that is there in all the communal/stairs areas. Once inside the apartment, the smell does go.

Third point, it’s advertised as being suitable for 8 people ( 2 on a sofa bed). There was no sheet for the very old and broken sofa bed, although when we told the management they did send two very pleasant ladies to drop that off for us.
There was nothing that could be done with the broken sofa bed so we had to prop it up with cushions to try and at least get it level and fit for some type use.
There is also no bathroom access for the people staying on the sofa bed except for accessing one of the on suites in the bedrooms. Not ideal when you’re 4 couples.

The three bedrooms were spacious, clean and comfortable.

I tried to organise what I consider fair compensation with the management company asking for a 25% refund as I didn’t think it fair that the couple who stayed on the broken sofa bed should be asked to pay.
They left the property very early as they couldn’t sleep!

Their first offer was a free late check at 11am 😂. This was declined although they did finally make an of £50 off which I’ve also declined and will take up with hotels.com as advised.

Friends_and_family Friends

6/10

Pleasant

13 Feb 2024

Mark

Good location but no parking. Having to pick the keys up from another location isnt ideal.

The apartment was nice but only the radiator in the corridor seemed to work and the master bedroom with en suite was cold all the time even though the radiator was turned up to full.

Nice lounge and kitchen unless you’re trying to sleep on the sofa bed. There are no blinds or curtains on the massive patio doors so there’s no way if blocking the sunlight in the morning.

Leisure Family_with_children

4/10

Poor

01 Jun 2023

Rebecca

Second time staying and the apartment bedrooms were lovely but the living & kitchen area need updating lots of damage to cupboards , sofa and chairs .

Leisure Family_with_children

8/10

Excellent

24 May 2023

Hyun ju

Very good location and good to stay for family. Only bad thing is to need front stair. Very bad smelling after open the front door.
Office opened by 6 pm. And far distance from the property.

Friends_and_family Friends

8/10

Excellent

05 Apr 2023

Zina

Very pleasant, neat, tidy, clean, central to all hot spots.. Apartment can do with new curtains, furniture and a few pictures on the walls for a more homely atmosphere and 2 of the showers need new showerheads
Overall happy with the apartment. Thank you

Leisure Family

2/10

Poor

12 Mar 2020

Verified traveler

Shower unfit for use. Barely a trickle of water. Door locks are not sturdy

Leisure Self

6/10

Pleasant

26 Feb 2020

Colber

Disappointing

I am a regular visitor to Liverpool and thought that I would try the Base Apartment in Sir Thomas Street.

The apartment is located above the Victoria Cross pub and is accessed from an unmarked adjacent to the pub.

I was not aware at the time of booking that I had to make time, drive to their offices to pick up the key, find street parking (and pay for parking whilst doing so). They did call me to inform me of this, but it was not clear at time of booking.

The staff were friendly and helpful, however the layout and location of the apartment made it noisy. Whilst there was little that the owners could do about the early morning street cleaning, splitting the apartment into three independent bedrooms meant that there was noise though the night with corridor and bedroom doors banging. This could be partially allowed for in the costs of the room

My main frustration was that thee apartment was advertised free cancellation. When I checked with a few days to go, I found that the opportunity to cancel had lapsed four or five days prior to my stay. This was unlike all my other bookings on Hotels.com. Most offer free cancellation within a day or so and several helpfully on the same day, if you genuinely need to cancel.

It is something to consider when booking as it meant that it did not give me the flexibility that I needed.

Whilst I appreciated a follow up call from Base, quoting me the terms and conditions of my stay added further disappointment.

I doubt I will stay here again.

Business

6/10

Pleasant

07 Dec 2019

David

Ok 👌 stay was on fourth floor, no lift and had to pick keys up from a distant place to the location I stayed

Business

8/10

Excellent

25 Nov 2019

Maureen

Perfect location.

Great location although the stairs are hard work after a day or night on your feet
It would have helped to have tea towels to dry dishes.
Apartment cold at times, being able to turn heat on and off ourselves when needed would have been great

Friends_and_family Friends

2/10

Poor

16 Oct 2019

Verified traveler

No fun no problem stay here!

It was my first night away with my wife (married that weekend) the place ensured we never had physical relation on our first marital night! Very angry! Don’t recommend, but you do get what you pay for!

Partner

10/10

Exceptional

15 Sep 2019

Avril

Thoroughly enjoyed our stay. Apartment was so central. Exactly what we wanted. Spotless. Would highly recommend to people

Friends_and_family Family

8/10

Excellent

22 Aug 2019

Dawn

Night away

Was easy to find, discount off parking nearby. The room was central to the night life. Only negative was shower cubicle was a bit small for my other half

Partner

6/10

Pleasant

03 Aug 2019

Kimberley

Hot and Noisy

We have lived in Liverpool before for 3 years so we knew there would be city centre noise but we didn’t sleep a wink of the 2 nights because there was roadworks directly outside as well as 2am roadsweepers. The noise was ridiculous. We had to have the window open because the room was so hot and there was no fans provided in the room, this should be a necessity in the summer. Would not recommend

Partner

10/10

Exceptional

27 May 2019

annette

Wonderful Appartment

Great Trip

Family

8/10

Excellent

31 Dec 2018

Patricia

Comfortable & clean

Great location. Bedrooms were comfortable & clean. Lounge a bit small. Well equipped kitchen although no dishwasher. On top floor so not easy without a lift.

Family

10/10

Exceptional

22 Oct 2018

Tony

Staff at checkin were superb - helpful and informative

6/10

Pleasant

28 Aug 2018

Clare

Ok for a night out stay

The booking in process was not great as you have to go to a separate office for this which I found hard to find and when I got there there was a long queue of people trying to book in also. When I was eventually served I was told that my room was not ready, even though by this time it was later than the 3pm booking time, and they could not give me a time that it would be ready, I was just told not to go there until they called me. I had travelled for nearly 3 hours and don’t know Liverpool well so this was less than Ideal! I got a call about an hour later to say it was ready!! Service was otherwise friendly.
There is no car parking but it wasn’t too far away so not too bad
There is no lift which I had been warned about but there were lots of stairs to the 3rd floor I was on
I was worried about security of my room as the key given fits the outside door to get in to the apartment block, the door to the apartment that is shared and my room was in and my room!
The building is on a main road so can be very noisy, the windows are old sash windows that don’t block noise out and rattled all night.
The room itself was clean and nice. It is basic but ok for one night.
The TV was broken so it had to be propped up to be able to watch it and the shower was either very hot or cold and the headboard was lose otherwise the bed was comfortable.
Location to town was great
I don’t usually leave reviews but felt I should in this case.

Partner

10/10

Exceptional

29 Jul 2018

Suzanne

Lush living

Apartment was beautiful and well equipped. Lovely bedrooms each with a bathroom. Would definitely recommend

8/10

Excellent

04 Jun 2018

Verified traveler

Good apartment in central position.

Lovely apartment which was really comfortable and clean. Could do with a couple of things upgrading including shower which had no power and ironing board which had seen better days. Other than that a perfect spot in the centre of Liverpool.

4/10

Poor

22 May 2018

Robert

Not good

Room was way too small. A double room with a metre on either side of the small double bed an 2 metres from the foot of the bed to the wall. No seating area one kitchen style chair. Not good. Very clean and good location except for the street noise, its on a major bus route with 3 stops within 100 metres so very noisy

Partner

8/10

Excellent

25 Mar 2018

Faye

Great apartment, check in arrangements poor

Check in arrangements aren’t very good, you have to collect your key from apartments that are about 3 miles away, there is no lift so for us stopping in the penthouse on the 5th floor was a little gruelling, but apartment was lovely, finished to an extremely high standard & very well equipped.

Family

8/10

Excellent

24 Feb 2018

Verified traveler

Nice stay

The apartments were very clean and the beds were incredibly comfy. The lounge area was perfect for a group of friends with a nice, modern kitchen.

The only Downside was we couldn’t get the radiators to work and collecting the keys from a different place. We got a taxi to the hotel as it was so cold from the main Reception which was only £2.90 so wasn’t an issue. The man at the reception was very helpful and friendly too. Would stay again.

Family

6/10

Pleasant

10 Jan 2018

Verified traveler

Good location.

Only really spent evenings in there, the room felt very cheap, the bed moved(no headboard), shower was very weak. The walls were paper thin, you can really hear other guests enjoying there time...

6/10

Pleasant

04 Feb 2017

Stephen

Room was comfortable and clean but TV was very poor, no WiFi, small and not what it stated on website.

Family

10/10

Exceptional

28 Dec 2016

robert

Great position

Lovely clean nice room, great position. Only problem as others have stated is getting the key from the office approx half a mile away, But worth the walk!!

Partner

10/10

Exceptional

16 Dec 2016

Verified traveler

Excellent base for a exploring Liverpool

Excellent stay. Lovely apartment, the only drawback was having to trek across Liverpool to get the key and then trek back to the other side of the city to the apartment. It would be good if some agreement could be made with the pub downstairs to collect the key from them, the holding deposit could be done via the internet.

Partner

8/10

Excellent

03 Aug 2016

Verified traveler

cosy apartment

The apartment is conveniently located, near Lime Street Station and major shopping area. The open kitchen is well equipped.

Family

10/10

Exceptional

28 Jul 2016

Craig

Nice apartment, great location

We are a family of 5 and stayed for only one night. the apartment was perfect for us in a great location. Its above a pub, but it wasn't noisy.
Lovely corner position overlooking the streets below and really handy for the sites around the dockside and Liverpool one. I would recommend highly.
Some reviews have mentioned the hassle of getting the keys but we found know trouble with this and knew what to expect.

Family

10/10

Exceptional

25 Feb 2016

Elaine

Liverpool Birthday Bash

5 Ladies staying here for the weekend. Was well worth negotiating all the steps to the Penthouse the view was lovely. Well set out spacious apartment well big enough for 6 people. Very clean on arrival with lovely towels. Easy process to collect the keys on the way in and leave them inside the apartment on leaving. Thank you very much.

Family

8/10

Excellent

09 Feb 2016

Verified traveler

Good location

Stayed in the penthouse good location apartment good but 5 flights of stairs and no lift was a negative also hold card details for 5 - 10 days

10/10

Exceptional

07 Feb 2016

Verified traveler

Worth to stay

Comfortable, marvelous neighbourhood,home feel.

Family

6/10

Pleasant

09 Dec 2015

Marilyn

Great location. Ear plugs essential!

Lovely apartment with large bedrooms, comfortable furniture and very pleasant reception staff. Two reasons it didn't get five stars was lack of dishwasher (at £150 a night more or less an essential rather than a luxury) and lack of sound proofing. On a Friday and Saturday you can expect loudness from the street below until about 6am, then followed by the excellent council clean up.

Family

2/10

Poor

23 Oct 2015

Verified traveler

Avoid this place! Check in extremely complicated and accommodation was not as advertised.

6/10

Pleasant

19 Sep 2015

Verified traveler

The room was very nice but the checking in process I found to be very inconvenient. I had to walk quite far to another location to pick up the keys and then walk again about 20 minutes to the apartment with luggage I found this to be quite hard after a long journey. The wifi was also not working.

10/10

Exceptional

24 Aug 2015

Amanda

Stylish, affordable apartments near city centre.

Overall, I don't have any major complaints about my stay in these apartments. They are spacious, well designed, and cheaply priced when split with a group. I came here for a long weekend, found the check-in procedures a bit tedious but not too difficult (keys are picked up from a separate location across town). We were in the 3 bed apartment, which was perfect for our group of 7. Each bedroom felt like an individual hotel room with an ensuite, and the main lounge/kitchen/dining combo was great to socialize in. All the main Liverpool attractions are within walking distance of the apartment, and we all felt safe and comfortable our whole stay.

6/10

Pleasant

09 Feb 2015

Verified traveler

business stop over

Bit of a pain having to get keys from another location. Was pretty noisey from 6am.

6/10

Pleasant

09 Dec 2014

Kamran

Excellent location

I had a two Nights stay by myself. Everything was fine, and I can recommend this flat, mostly because og its location near to city centre.
The only downside is that you have to pick up the keys from somewhere else, and it's NOT a short walk, especially if you're carrying luggage

4/10

Poor

26 Nov 2014

Verified traveler

Wrong accomodation

This was not the accomodation I wanted to book. We were then sent accross the city to find an office to check in. We were met with poor service and the shock of paying a deposit on accomodation we had already paid for. Overall a poor experience which I would not recommend to anyone.