Name: Sir Thomas Hotel
Address: 24 Sir Thomas Street, Liverpool, GB

10/10

Exceptional

17 Jul 2026

Gary

Great location for shops, theatre, railway station and easy access to the museum and Docklands. Staff were all very amenable, Room was a good size and very comfortable. Excellent breakfast choices.

Partner

10/10

Exceptional

06 Jul 2026

Ian

Superb breakfast. The reception staff went above and beyond to make our stay a pleasurable stay. Apart from room being very hot I can’t fault the hotel and its staff

Partner

10/10

Exceptional

06 Jul 2026

Joy

Lovely hotel and well maintained. The staff were really helpful and a great central location. The breakfast was cooked to order and was really nice and fresh. The bar area was large and had very drink you could think of

Partner

8/10

Excellent

05 Jul 2026

Adam

Enjoyed our stay, really helpful receptionist. Great breakfast. Great location for the city centre. Only dislike where the windows needed to be double glazed and mattress could have been a bit comfier. Over all enjoyed our stay and would go again.

Partner

8/10

Excellent

05 Jul 2026

Katie

Lovely old building, staff were friendly and the bar area looked nice.
The room was clean but the carpets were stained and the room was really warm so we didn't sleep well.
At breakfast we were showed to a table that had not been cleaned and had used cutlery. Appreciate breakfast is made to order but there was a long wait for and it was not worth the wait unfortunately.

Partner

8/10

Excellent

03 Jul 2026

Lynne

Nothing not to like

Friends

8/10

Excellent

28 Jun 2026

Dean

Great location and lovely breakfast. Hotel could do with more staff as only 1 person having to do check in and serve people at the bar

Friends_and_family Friends

10/10

Exceptional

26 Jun 2026

Kay

Excellent location and extremely helpful and welcome staff.

Friends_and_family Family

8/10

Excellent

24 Jun 2026

Paula

Great spot, good breakfast.

Partner

8/10

Excellent

23 Jun 2026

Beverley

Hotel staff are extremely nice and they arranged for us check in early due to luggage! The room was clean and comfortable. The bar needs some special offers to generate some passing traffic. Breakfast and attending staff were delightful! Thank you!

Family

8/10

Excellent

23 Jun 2026

Joanne

Bathroom needed some decorating.
Breathfast was okay service was slow on some days.
Restaurants wasn't available for any other meals at the time of our stay.
Bar area looked very nice didn't use it.

Partner

10/10

Exceptional

20 Jun 2026

SUSAN

Nice central reasonable hotel

Self

10/10

Exceptional

13 Jun 2026

Wilfred

Son & Friend stayed after concert at A field, nice to have a twin room with two proper beds! All was good with a proper well cooked breakfast. Location was central and convenient for exploring the delights of Liverpool. Pre-booked parking in nearby Q-Parking.

Friends

6/10

Pleasant

12 Jun 2026

Lee

Breakfast was very good, staff not always at reception and location whilst brilliant for closeness to tourist spots was extremely noisy in the early hours of each day due to being in a main road - light sleepers might want to stay elsewhere

Partner

8/10

Excellent

10 Jun 2026

Graeme

We thought it was a continental breakfast, but we were also given a Full English option.
Room was perfect. It was clean with an excellent bathroom size. The shower had low pressure, but still did the job.

Partner

10/10

Exceptional

09 Jun 2026

Amy

Great hotel, ideal location for city centre, clean rooms and bathroom
We had breakfast included, not the best service or food, had to wait a while before we even got noticed let alone ordered and received our food
But apart from that lovely place

Friends_and_family Friends

6/10

Pleasant

31 May 2026

Nash

Nice looking hotel and decent price including breakfast. Odd smell of dodgy pipes, breakfast seemed a bit shambolic but the actual breakfast was lovely. Mattress is not good, slim, felt the springs but overall you get a decent price compared to other hotels but you take the hit a bit on overall experience. Would I go back? Unlikely but only because I’d pay more and get a better mattress. But decent option for a cheaper hotel if that’s important

Partner

8/10

Excellent

31 May 2026

David

Nice clean spacious room, very nice helpful staff. The only downside of our stay was that the chef had not turned in to do the cooking of the breakfasts and there was a very long wait to receive the breakfast which made everything a rush to be out for 11am ( if they would have given a bit more time to vacate the room all would have been fine, but the wait for breakfast to be served was 50 mins, then had to eat and get back up to room to empty & be out for 11am)

Partner

8/10

Excellent

29 May 2026

Christine

Excellent Service, staff very friendly and welcoming. Central to all amenities.

Family

10/10

Exceptional

27 May 2026

lesley

When we arrived we were greeted by friendly staff and given our room number for the duration of our stay, our room was lovely and clean, our bed was comfortable.
Breakfast was lovely, the food was freshly cooked and the choice was very good, if we came back to Liverpool we would stay here again.

Partner

10/10

Exceptional

19 May 2026

Paul

Really good breakfast, good selection at bar, staff very good and helpful.

Family

10/10

Exceptional

17 May 2026

David

I

10/10

Exceptional

16 May 2026

Edward

Property was in a great location for exploring points of interest in Liverpool. Staff was wonderfully friendly and helpful, giving direction to different sites and helping us to navigate public transportation. Breakfast was very good and there was plenty to eat. Housekeeping was great too. It was an overall excellent experience and I would strongly endorse staying here if visiting Liverpool!

Partner

8/10

Excellent

11 May 2026

john

Great location and very helpful staff

Friends

8/10

Excellent

08 May 2026

joanne

Great location. Central to most things in Liverpool. Cooked breakfast wasn’t great but enjoyed the continent breakfast instead. Room spacious. Bathroom on the small side. Rainfall shower.

Friends_and_family Friends

8/10

Excellent

03 May 2026

Gemma

Room clean, good size.
Corner room on front of hotel so road quite noisy and altho frosted window in bathroom no blind so can see from street when on toilet as right in front of the window. Adding a blind would add some privacy.

Partner

8/10

Excellent

30 Apr 2026

Valerie

Rooms were very clean and fresh, bed was a little small for a double. Staff were helpful and polite . Breakfast was good. Near shopping areas and walkable.

10/10

Exceptional

28 Apr 2026

Steven

Absolutely wonderful place to stay, and the location was perfect! We walked to amazing surrounding locations in just a few minutes.
If you love the Beatles and the local history, this is THE place to stay. Excellent breakfast.
Nathan is an excellent host and F&B manager, and had very helpful suggestions for local explorations.

Partner

8/10

Excellent

28 Apr 2026

Paul

Hotel was central to all attractions any tourist would reqt

Friends

2/10

Poor

27 Apr 2026

Yvette

I booked a stay at Sir Thomas Hotel but ultimately chose not to stay due to unclear and poorly handled information regarding luggage storage.

It was not obvious at the booking stage that luggage storage was not available. After booking, I received a message explaining that this facility was “currently unavailable” and something they were working on. Closer to my stay, I followed up to check whether this had been resolved, but my enquiry was initially ignored and I had to chase for a response.

When I did receive a reply, I was advised to use a local shop that could store bags for £2 each. This is not a secure or typical solution for a city centre hotel, and not what most guests would reasonably expect.

As we couldn’t carry cases around Liverpool for the weekend, I decided not to stay and instead booked a different hotel that could store luggage. Had this been made clear from the outset, I would not have booked in the first place.

Overall, the lack of transparency at the booking stage and the handling of follow-up queries were disappointing.

10/10

Exceptional

24 Apr 2026

Colin

Could have done with the restaurant being open more often all in all great stay !

Partner

10/10

Exceptional

21 Apr 2026

Andrew Martyn

Good breakfast with good choice

Friends

10/10

Exceptional

21 Apr 2026

Allen

Location was great for us

Friends

6/10

Pleasant

16 Apr 2026

Jasmine

Breakfast not best had upset stomach after so didn’t have breakfast next day. Room was not what hopping for as it not shown on website. Birthday decorations paid £15 first time to room was just balloons on bed with card that was from wrong person I asked it to be from so had to talk to reception was very upset and stressed. Price paid was not justified as to what we got.

Partner

10/10

Exceptional

15 Apr 2026

Lesley

Lovely hotel, friendly staff, good breakfast. The room was spacious, clean and comfortable.
The hotel is in a former bank and is a lovely building!

Friends_and_family Friends

4/10

Poor

14 Apr 2026

Dana

Location was good, staff weren’t friendly at all stayed for 2 nights room was not like the picture very small, no duvet on bed only a small thin sheet, doors were locked also had to go through bar where a wedding was on overall not happy definitely won’t be staying here again

Partner

6/10

Pleasant

13 Apr 2026

June

Don’t bother with breakfast - poor. Not enough staff so you are constantly looking for someone to ask - is there more coffee, orange juice, butter, milk etc. They were out of smoked salmon, mushroom and spinach! Only white sliced bread - no brown.

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Martin

Very friendly staff. The room was clean and spacious. Shower was a bit underpowered, but okay. Breakfast was fine if you like a continental style and items were replenished frequently.
Unfortunately I had a heart attack so left in a bit of a hurry! Not the hotel's fault I hasten to add.

Friends

8/10

Excellent

08 Apr 2026

Rahim

Great location and lots of character

Partner

8/10

Excellent

03 Apr 2026

Keith

👍

Family_with_children

6/10

Pleasant

02 Apr 2026

Mark

A breakfast menu was displayed at various locations within the hotel and we were looking forward to a full English however we were disappointed to learn that during weekdays the only breakfast available was a continental breakfast.

Partner

10/10

Exceptional

30 Mar 2026

Ruth

Friendly staff, happy to help with any query.
Room adequate, clean and tidy, same for the bathroom.
Breakfast is continental, was also adequate for your needs.
Hotel in a good location, few mins walk into the hustle and bussle of Liverpool.

Friends_and_family Family

2/10

Poor

30 Mar 2026

mark

we was allocated room 109 on arrival, room was very warm with no temperature control on the radiators. window was the only option to cool the room down.
Window option ok but opens up to one of the busiest areas in Liverpool.
shower in room 109 was vey poor pressure it literally dribbled out.
we spoke to the young lady on reception who the came to inspect, she offered to change our room which we accepted.
Room 310 was allocated to us, shower better but not by much room slightly cooler so window was the only option to cool room.
noise through the night was loud from traffic and foot traffic.
breakfast was probably the best part of the hotel.
lady on reception Senna or Sienna was really helpful and tried to assist in every way, Thankyou
would i stay again NO !!

Partner

2/10

Poor

29 Mar 2026

Adam

We were meant to stay for 3 nights but had to leave after 1 night and stay somewhere else.
For us our biggest thing was having a comfortable night sleep which didn't happen as the mattresses are so uncomfortable.
We did go to reception next day and the lady was polite and offered to move us but couldn’t as they were fully booked.
She did apologize but we are the ones out of pocket.
No air con in the rooms which means you have to open the windows. I understand you’re in a great location, expect the noise but not the music from the club till 5am.

Our room was suppose to be a superior but it was with a very small double bed.
The breakfast was ok, very small, had to wait a while for it to come out.
I would suggest a coffee machine as we kept having to wait for water, coffee, juice to come out.
The waitress didn’t look happy at all.
Not worth the money for us.

We just recommend new mattresses, as everyone wants a good nights sleep when they are away.

Partner

8/10

Excellent

29 Mar 2026

Dean

Overall it’s not a bad stay. Sadly quite noisy in the night of a weekend. Breakfast was good

Self

6/10

Pleasant

27 Mar 2026

patricia

ok

Partner

6/10

Pleasant

26 Mar 2026

Mark

I don’t know if we were just unlucky but our room key card kept failing and being reprogrammed and our shower had very little water and no power at all and was barely dripping and stopped all together several times. After several trips to the front desk a man accompanied us to our room and agreed the door lock wasn’t working satisfactorily and the shower was unacceptable even after a visit by maintenance. He arranged for a fresh room which opened as soon as the key card was presented and the shower was much better. The staff were helpful throughout and apologetic and the room change made all the difference to our stay. First morning had no hot food due to a kitchen issue but the remaining days were good with great service and very good food. The hotels was well placed for our needs and the staff are great but as I said maybe we were a bit unlucky with our room allocation.

Partner

8/10

Excellent

23 Mar 2026

Carol

Actually lovely staff, apart from morning breakfast was not available unfortunately for us, very disappointing.
The guy in the bar so lovely ordered oat milk for me. Did have gluten free toast.
Did want a lovely oat milk coffee. Did arrive not great. We didn’t want to hang about. As leaving early afternoon. Many thanks keep up the good work

Friends_and_family Family

6/10

Pleasant

18 Mar 2026

Karen

Did not require parking.

Friends_and_family Family

2/10

Poor

17 Mar 2026

Craig

Worst hotel I have EVER stayed in.

Entered the room and it smelt awful. Went out for the evening, returned after 12am, the Ring door bell was not on and we had to wait 15 minutes before someone let us in.

Entered the room and it was freezing cold, the heater wasn’t working. Picked up the phone to call the front desk and the phone wasn’t working. We had to search the entire hotel for the night attended. When she got to the room she stated that the heater was broken and there were no space heaters available & no other rooms available. So we had to suffer through the night in the cold! Interesting how one of the highlights of the hotel is heating included….

Reported this issue to the morning manager. She recorded the issue and said she would forward the incident to a senior manager & they would be in touch in regards to any compensation. Several weeks passed & not a single attempt to contact me. I had to reach out myself and got no where when I did! Expedia reached out on my behalf and had to wait 2 weeks before hearing anything back, themselves. They refused any and all compensation. This hotel is a joke and doesn’t value their guest. I would give this ZERO stars if I could. Would never recommend this place to anyone; better off sleeping outside because it’s warmer.

Friends_and_family Family

8/10

Excellent

17 Mar 2026

Vanessa

My husband and I had a great 2 night stay for his birthday. Staff were friendly, check in was easy and breakfast was amazing!

A beautiful looking hotel from outside and inside. The stair cases are wonderful! I chose to take the stairs even though we were on the top floor; however, there is a lift of required.

Although clean, the bedroom let it down slightly as it was very small with a small double bed. The mattress was really hard and uncomfortable. The bathroom was small but modern. Furthermore, the room was way too hot, without any way of switching off the heating, which made it slightly uncomfortable at night.

The restaurant part of the hotel is really beautiful and modern. Breakfast was the best I've had whilst staying at a hotel. There's a menu with multiple choices to choose from. Being coeliac, I'm always having to pre-plan my meals; however, the staff were attentive and made me aware of suitable choices; which was still a lot.

Parking is a 5 minute walk through the side streets and we were given a ticket for a discount. Just make sure you ask when checking in.

The location is amazing - we did junkyard golf, the comedy club, breakout room and different restaurants and shopping which were all within walking distance.

Overall, it was a lovely stay and we would stay again.

Partner

8/10

Excellent

12 Mar 2026

Keith

Shops nearby. Did not need parking facilities

8/10

Excellent

12 Mar 2026

Alexandrina

Just checked out of Sir Thomas hotel
Very central location. Decor in the room was very dark and not my taste but other than that I couldn't fault it.Ironing board, iron and hairdryer all supplied. Comfortable bed.
Breakfast was very good with plenty of choice.
Only negative is they don't have luggage storage. I would be willing to pay a small fee for that service.
Would certainly recommend it and would stay again.

Partner

10/10

Exceptional

10 Mar 2026

charles

Room was a bit dusty. Bed was clean. Bed seemed like a small double. Building was very nice, it is in an old bank. Staff were nice. For the price we paid I thought it was very good. Less than £50 a night for a double room. Breakfast was good. I got a nice fry every day. Good location just behind Mathew street..

Partner

4/10

Poor

09 Mar 2026

Colin

Great staff, good breakfast, shabby and tired hotel, too many downsides to consider returning unfortunately

4/10

Poor

06 Mar 2026

Marc

Breakfast was ok. But nothing standout! Only dairy, no soya, etc. Not acceptable in 2026. Brown bread was not on offer until I asked 3 times before it came. All three bread was very cheap and not acceptable quality. Breakfast staff were slow and lacked any attempt to engage meaningfully.

Business Self

6/10

Pleasant

02 Mar 2026

Lisa

Great location nice hotel, bed could do with a new mattress. Would stay again

Partner

6/10

Pleasant

02 Mar 2026

Rebecca

Room is just okay. Warm inside room and no air Room is noisy from street. Can hear next room shut the door ,corridor. Toilet very clean and towels clean & fresh. Pity disposable tooth brush and no mineral water provided. Bed not comfortable.

4/10

Poor

28 Feb 2026

Paul

The lights in the room did not work, on arrival we had to wait 20 mins for the bar man to attend the reception desk as he was doing both jobs. The included hot breakfast was not available in the morning ( apparently somebody called Martha was off) and when i asked if i could leave a ruck sack for a few hrs while my son and i looked around the cit centre, i was told they had no storage facility ?!
Poor hotel , best avoided.

Family_with_children

6/10

Pleasant

28 Feb 2026

Heather

Basic room, single paned glass window which meant we were woken constantly through the night. Kitchen having maintenance problems so no hot breakfast. Could feel the springs in the mattress.
Not listed on the listing or the website but the discounted car park is the NCT car park not the one opposite the hotel.
Friendly staff

Partner

8/10

Excellent

28 Feb 2026

Paul

Staff were very friendly and helpful. The room was very good. I had no complaints

8/10

Excellent

26 Feb 2026

Anne

Room was very clean and yes staff were friendly, we had a lovely breakfast

Partner

6/10

Pleasant

26 Feb 2026

SAATCHI

It was in a great location, by Everyman Cinema, bus stops & the shopping area.
We were given the disability room 101 with twin beds. It was large & spacious with huge windows overlooking the carpark, which when the window is open provided vocal entertainment plus traffic noise.
The shower pressure was poor, but the facilities were good. 4 Disability pull alarms in the room & disability grab handles by the sink, plus a toilet bar. The shower screen pivots for easy entry. No toilet brush & no opening window
The beds were hard & uncomfortable.
Plenty of tea/coffee/ hot choc with kettle & small tea cups.
Breakfast was nice, good choice from the menu. The buffet was ok, but make sure that you get there early so that you have the choice before it has all gone.
The coffee was very weak, almost like tea & it took a while to be replaced after I told a member of staff.
Worst part about this hotel is that they will not store luggage. Had we known this then we would have spent the £20 cost of storing, at a different hotel.

Friends

10/10

Exceptional

21 Feb 2026

John C

Everything was excellent! Staff were highly attentive, room was funky purple and breakfast was outstanding!

Self

8/10

Excellent

21 Feb 2026

Ste

Hotel is in a great location, a couple minutes walk from the Cavern Quarter and city centre. You get discount parking about 1 minute away. £9 for overnight!

Hotel itself is in a lovely old building. The room was a bit dated but absolutely adequate. Staff were friendly and the breakfast was amazing.

Partner

6/10

Pleasant

19 Feb 2026

Colin

We had to move twice due to heating problems on a four night stay.
But the building is old so do expect a few problems
The staff were courteous and helpful

10/10

Exceptional

19 Feb 2026

Elizabeth

Staff very nice and helpful, good breakfast, clean room

Partner

10/10

Exceptional

16 Feb 2026

Peter

Over all the staff the breakfast how clean the bedrooms are and all public areas always enjoy our stay at the Sir Thomas Hotel 11/10 excellent 👍

Business_and_leisure Partner

8/10

Excellent

16 Feb 2026

Jennifer

Room was lovely, clean, fresh. Another chair would of been nice as we only had one but that’s just me being picky
Staff are so lovely and helpful at check in. Stayed a couple of times and it’s always pleasant. The late check out is a great option too

Partner

4/10

Poor

15 Feb 2026

Ellis

Room was small and dark. Not what was as advertised online. Very noisy during the night from street below. Poor quality mattress. En suit was okay. Would not class as a superior double!? It was very standard.

Leisure Partner

8/10

Excellent

14 Feb 2026

Phillip

Lovely staff! Lovely breakfast! Room did the job! Great central location! Highly recommendable!

Self

10/10

Exceptional

14 Feb 2026

jane

Very clean room, spacious, all staff very friendly. Perfect location Will definitely return.

Friends_and_family Friends

10/10

Exceptional

13 Feb 2026

Andrew

Room spacious and clean.good staff.great breakfast

Partner

8/10

Excellent

12 Feb 2026

Nigel

The room was spotless and the rest of the hotel was clean. Breakfast was fantastic. Only thing lacking was information regarding basic info about the meal times, room service, etc. The bed was not the comfiest as it was 2 singles pushed together. Hallways were like saunas.

Leisure Partner

10/10

Exceptional

12 Feb 2026

george

Room was excellent for 1 person . Clean bedding and comfortable mattress. Great heat in the room and if it was to hot I was able to open the window. Breakfast was very good and made fresh. I had no faults with the hotel and would stay here again. Also in walking distance for the city centre.

6/10

Pleasant

10 Feb 2026

martin

the room was clean, the breakfast was fine, the staff were great, i've only given it 3 stars because the sound proofing around the window and cealing above is shocking,
we could here the shower flowing, some ones phone buzzing in the room above , and the noise from outside, even from flying seagulls was like they were in your room,
there's no draught proofing or sound proofing or insulation around the window

10/10

Exceptional

10 Feb 2026

Martin

Very clean 👌

Leisure Friends

8/10

Excellent

09 Feb 2026

Raymond

Nice room and great location

Friends_and_family Friends

4/10

Poor

02 Feb 2026

Donna

The hotel had no parking. It wasnt fresh as seen on the website. Rooms were small hot and lights not working
To pay £187 for one night the experience environment was no way worth that money
The room had a funky smell.
Good location but will to pay that for one might i expected more

Leisure Friends

10/10

Exceptional

30 Jan 2026

John Paul

Room was very clean

Partner

10/10

Exceptional

30 Jan 2026

Peter

Ideal stay for tourists in Liverpool. Good breakfast, home from home.
Helpful staff.
Hotel pictures chosen by someone with a foot fetish.

Leisure Partner

8/10

Excellent

28 Jan 2026

Elizabeth

Yes room clean and friendly staff

8/10

Excellent

27 Jan 2026

Jane

Judging it on a 3 star rating, it was better than expected. The staff were friendly and super helpful. The breakfast was very tasty and hot, service was very good. The hotel was clean, the bed was comfortable. Although the furnishings and decor in the bedroom is dated the en-suite looked modern and again very clean. Unable to turn radiator down so very warm. There was an exclusive event booked for the Saturday night so we were unable to use any of the bar or lounge facilities. This was disappointing as we had gone as a big group and would have ended the evening with a night cap. An email would have been useful. Overall a comfortable stay in a beautiful building steeped in history.

Leisure Friends

10/10

Exceptional

25 Jan 2026

Beth

Me and my husband had the best stay. We felt relaxed and cosy. Would definitely come here again

10/10

Exceptional

25 Jan 2026

Jackie

Room was small but very compact very clean breakfast was great & plenty of choice staff very friendly & helpful would definitely stay again.

Partner

8/10

Excellent

24 Jan 2026

Martin

Room was clean and tidy, and always made up very well each morning only downside with the room was there was no hooks to hang clothes or drawer to put clothes there was a small wardrobe with hangers which was ok for shirts... no aircon but its winter so not an issue. The breakfast was first class as was the waiting staff.

Partner

10/10

Exceptional

20 Jan 2026

Peter

staff room and great breakfast

10/10

Exceptional

18 Jan 2026

Peter

Staff were very friendly and helpful both arriving in afternoon and the morning. Room was lovely and warm bathroom was clean, towels were soft.

Self

6/10

Pleasant

17 Jan 2026

Emyr

Did not use bar. Breakfast was a bit disorganised, waited 15 minutes to give order and the continental breakfast bar was not replenish often.

Partner

10/10

Exceptional

17 Jan 2026

Ann Marie

It was all very pleasant

Partner

10/10

Exceptional

17 Jan 2026

John

The room was spotless , great comfy bed 👍

10/10

Exceptional

11 Jan 2026

James

Excellent room, central location, friendly helpful staff. Good main bar

Friends_and_family Friends

10/10

Exceptional

10 Jan 2026

anthony

Staff were very good and obliging along with clean room and excellent breakfasts.

10/10

Exceptional

07 Jan 2026

Garry

Room was nice, but smaller than what we were expecting compared to the website photos. The bed was only a double and had seen better days. The breakfast was lovely and plenty of variety and served fresh. All in all a great stay.

Partner

8/10

Excellent

01 Jan 2026

Alan

Very helpful, friendly staff. Wonderful breakfast: food was delicious although service was a little slow. Clean rooms however the completely purple room was too oppressive for us.

Partner

8/10

Excellent

01 Jan 2026

Noel

Hotel and particularly staff were lovely

Partner

10/10

Exceptional

01 Jan 2026

David

Great location. Nice amenities. Delicious breakfast.