Name: Novotel Liverpool Centre
Address: 40 Hanover Street, Liverpool, L1 4LN, GB

10/10

Exceptional

05 Aug 2026

Kevin

Great stay

8/10

Excellent

04 Aug 2026

Gary

Great location. Easy enough to park discounted at the Q park. Nice pool. Good breakfast selection. Easy to handle a dog inside. The cooling system wasn't great and I wouldn't want to be there in a heat wave but that's a rare and newish problem for the hotel to deal with.

10/10

Exceptional

03 Aug 2026

David

In the main, the hotel is well situated and is well laid out with most areas in great condition. Some carpets showed some small marks but most of building was fine.
Bed was comfortable and was service by housekeeping each day of our 3 night /4 day stay.

Breakfast each morning was our only meal in the restaurant , only because we arranged to eat out each night
Breakfast was pretty good and food was of a good quality and was hot , even though it was a “buffet” style.
Selection of breads , croissants and muffins with option of pancakes (from a machine, which were pretty good )

Selection of juices, milk and water as well as teas and coffees.

Big plus for us was getting to the hotel almost 3 hours prior to check-in time , but, allowed to get our room straight away , which was good as we had been travelling for a few hours to get there .

10/10

Exceptional

02 Aug 2026

Deborah

There were 15 people in our group and we thoroughly enjoyed our stay at Novotel City Centre as the staff were extremely helpful, the food was very good and we enjoyed our time in the hotel pool. We also ate at Ropewalks restaurant in the evening and the service was excellent.

8/10

Excellent

02 Aug 2026

Lauren

Lovely hotel, rooms could do with a bit of update lots of marks on walls etc, but was lovely clean staff very helpful and friendly and lovely swimming pool.

10/10

Exceptional

01 Aug 2026

Niall

Ideal hotel in a great location. Very clean. Will stay again.

8/10

Excellent

29 Jul 2026

Kevin

Good central location. Tiny pool, so not for swimming in. Bedrooms fine.

10/10

Exceptional

26 Jul 2026

Aileen

Pleasant stay staff were helpful. Close to many restaurants. Hills Dickson not too far if you are a keen walker. Just lovely couldn’t hear the noise outside.

10/10

Exceptional

24 Jul 2026

Violet

Great location, easy to reach from the train stations. Lots of shopping and restaurants nearby.

10/10

Exceptional

23 Jul 2026

Mary

Pool should be open later

10/10

Exceptional

23 Jul 2026

Claire

Absolutely fantastic from start to finish. Nothing was too much trouble. All staff we met were friendly and attentive (including the housekeeping staff). Will definitely be returning. The hotel was spotless, lovely facilities. In a great area that allows you to explore the city!

10/10

Exceptional

22 Jul 2026

Sara

Amazing stay, staff were fabulous, great buffet breakfast and hotel was faultless. Highly recommended

10/10

Exceptional

18 Jul 2026

Sam

Went to Liverpool for the rugby and the hotel was in a great location, close to everything you need. The room was very comfortable and had everything you needed. Having a pool in the city centre is an added bonus especially having specified booking times so it doesn’t get too busy. Would definitely recommend!

Partner

8/10

Excellent

17 Jul 2026

Barry

The draught beer isnt very good no matter what pint you get but everything else was spot on

Friends_and_family Friends

10/10

Exceptional

13 Jul 2026

Manuel

Great location, staff was firendly and professional

8/10

Excellent

13 Jul 2026

Susan

Layout of rooms was spacious and comfortable

Family

10/10

Exceptional

08 Jul 2026

Christopher

The room was excellently clean the only gripe I’d have is that the toilet is separate to the bathroom which is ok but no wash basin had to go back into bathroom to wash our hands not very hygienic I thought .but we did have a ironing board & iron in the wardrobe but didn’t need to use this time .the rest of hotel was very clean staff very helpful & polite .the cooked breakfast was abit rubbish the bacon & sausage over cooked but other stuff ok

Partner

10/10

Exceptional

08 Jul 2026

david

Very nice and relaxing hotel

Partner

10/10

Exceptional

07 Jul 2026

Nicola

Room was clean and spacious. All staff we met were friendly and helpful. Breakfast was really good. Central location was perfect.

Family

10/10

Exceptional

07 Jul 2026

Andy

Great location for all things touristy in Liverpool.
Very quick check in , lovely sized clean and quiet room.
Very nice breakfast area with a toaster machine that you only needed to put the bread through once !
Would definitely use again.

Friends_and_family Family

8/10

Excellent

02 Jul 2026

Nicki

Lovely hotel in a great location with safe and secure parking nearby . My only reason for not 5 stars is having the toilet separate from the bathroom / which would be ok if there was also a sink in there to wash hands without having to go into the bathroom

Friends_and_family Family

8/10

Excellent

29 Jun 2026

Kerrie

Great location with easy parking across the road. Check in and check out was fast and efficient. The executive room was quite large and comfortable. The bathroom was large. We had a nice dinner in the restaurant. Staff were very friendly and helpful.

Partner

10/10

Exceptional

28 Jun 2026

Caroline

Great hotel, staff, food, amenities, comfortable rooms, great night sleep. Right in the heart of Liverpool!

Partner

6/10

Pleasant

26 Jun 2026

Claire

It was OK. Bed was comfy but the room could have done with a proper deep clean. Bathroom although seemingly clean on surface smelt like wee and we had blood on our curtains (we didn’t see this until the morning) - we would have asked to have moved rooms if spotted when we checked in. We were just in a rush at check in to drop bags and get to a concert. Location is good.

Partner

8/10

Excellent

25 Jun 2026

Barry

Nice, clean hotel. Very central for all amenities of the city.

Partner

10/10

Exceptional

23 Jun 2026

Nitin

Excellent location, near to city center and albert dock. Food is average

Self

10/10

Exceptional

16 Jun 2026

Sheila

Lovely large clean room. Staff very polite & helpful. Swimming pool was great.

Friends_and_family Friends

10/10

Exceptional

15 Jun 2026

ZHENTAO

Clean room and good location.

Business

10/10

Exceptional

14 Jun 2026

SHERYL

Enjoyed the pool but television is playing up

Family_with_children

8/10

Excellent

11 Jun 2026

Kevin

Great location , nice clean room. The toilet door didn't lock or close properly and separate from the bathroom so had to walk round to wash hands, not ideal. Staff were nice and helpful and bed was comfy.

Partner

8/10

Excellent

09 Jun 2026

Daniel

The room was very clean and big enough for us and our toddler, although i don't see how it could sleep 5. The facilities offered in the room were also great, for example there wasn't just tea and coffee, there was also a coffee pod machine, but i would have also liked to have seen hot chocolate.
There were also little extras in the bathroom such as a shaving razor, toothbrush (but no toothpaste) and a little sewing kit. I also noticed in the bathroom that there was a sign saying to hang your towels up if you didn't need them changed but this sign is small and i didn't see it until my 2nd day at the hotel.
I also liked the size of the TV, but was a bit annoyed that it didn't have all the freeview channels or Netflix available and it was an hour behind.
I also thought it was odd that the bins in the room didn't have bin liners and i
The hotel also came with a small swimming pool, sauna and gym but we weren't properly told how to book it.
The breakfast also offered a really big buffet, but i would have preferred the hot food to be served fresh. And i think the evening meal was a bit expensive.

Family_with_children

10/10

Exceptional

08 Jun 2026

stephen

Nice hotel, great location had a very enjoyable stay.

10/10

Exceptional

05 Jun 2026

Ursula

The staff were welcoming and polite at all times. the rooms were very clean and comfortable, our bed was big an very comfortable too. I especially loved the shower as had lots of pressure and the toiletries were from Rituals and smelled lovely! the swimming pool and the gym were exceptionally clean. The only thing that would improve the experience would be the pool water being a bit warmer and having a jacuzzi. Breakfast was nice with plenty options. It could not be better located, it was perfect to visit all attractions, only short walk to the docks, bars and shops, etc. I will definitely stay again on my next trips to Liverpool!

Family_with_children

10/10

Exceptional

04 Jun 2026

Lydia

Great central location for all the shops and sights. Lovely friendly staff on reception. Room was good with a comfy bed. The swimming pool was a hit with the family.
Great selection of breakfast items, the kids loved making the mini pancakes!
Great value for a Tuesday night!

Family_with_children

10/10

Exceptional

31 May 2026

Matthew

An excellent stay at the Novotel hotel in Liverpool. Great central location and the parking next door in the locked car park was handy! The hotel was clean, tidy and everything was well-maintained. The room was an excellent size and such a great layout, having the toilet and shower rooms separate. Good swimming pool and overall an excellent hotel.

Self

6/10

Pleasant

30 May 2026

Ffion

On the 8th floor in an executive room and no air con. Had to keep the window open as it was so hot not much sleep as outside was noisy

Family_with_children

10/10

Exceptional

30 May 2026

Sharon

Great hotel and very central to shops, bars and restaurants. Staff very friendly. Room was clean and spacious with a fudge, toilet and separate shower. Great price we paid. Would definitely recommend.

Family

4/10

Poor

29 May 2026

david

Extremely hot, fan offered in the bedroom but we all slept terrible due to the heat. Don’t stay here if it’s hot outside

Friends_and_family Family

6/10

Pleasant

28 May 2026

Huw

No AC so hot and stuffy in rooms
Breakfast buffet ok , but not great

Friends_and_family Family

10/10

Exceptional

23 May 2026

Clare

Super nice staff at front desk very welcoming and helpful. We had the continental breakfast in bed and it was a lot of food and was excellent . Enjoyed the stay

Family

8/10

Excellent

22 May 2026

Marshagay

Clean room, pool and amenities well maintained, visible staff cleaning the areas. Water not provided in room was told its a complimentary service for exec. Other than that it was a good stay.
Very centrally located and close to shops and eateries. On site gym was not bad too

Self

10/10

Exceptional

19 May 2026

Jesse

Staff was super friendly and helpful, location was like a 2-20 minute walk from everything. Bed was comfy (even the pull out couch was a good sleep).

Friends_and_family Family

10/10

Exceptional

18 May 2026

Kerry

Lovely stay thank you

6/10

Pleasant

10 May 2026

Matthew

Showing its age, needs renovation.

10/10

Exceptional

08 May 2026

Joseph

Extremely friendly staff, very welcoming and helpful! Lovely hotel in an amazing location for all the bars and restaurants. Would definitely stay again! Thank you

Friends

10/10

Exceptional

05 May 2026

Elizabeth

Very close to the city center, walk a ball through a lot of things, well appointed. Great breakfast. A bit of a hassle with a parking deck, but not unexpected for an inner city hotel.

Family

10/10

Exceptional

04 May 2026

Patrick

Everything was top notch really enjoyed are stay

Family_with_children

6/10

Pleasant

03 May 2026

Laura

Room was clean enough. All amenities worked fine. Being in the centre of liverpool, it is very noisy so be prepared! Even with window closed, street noise is very loud.
Unfortunately, i came down very unwell so spent most time in the room. The sofa bed was very small. Not big enough for my 10&12yr old girls.
Did not experience the bar apart from at breakfast. Breakfast was very nice with good options.
We realised after we left that we'd left my daughters expensive water bottle in the room as she'd put it down by her side of the bed in the night. We phoned the hotel to ask if it was found when we'd been told it's been chucked away which was annoying as its an expensive branded water bottle. Usually hotels call you to say you have left something but we've been told we now have to email to apply for the refund of the cost of said water bottle. Will be interested to see if i get this back.

Friends_and_family Family

10/10

Exceptional

29 Apr 2026

EMMA

Clean hotel , helpful staff and good breakfast

10/10

Exceptional

13 Apr 2026

Brian

Excellent experience, Very proffessional.

Friends

8/10

Excellent

13 Apr 2026

Amy

Good choice for breakfast. Pool area lovely but annoying that you have to book and a few times there were no towels so we had to drip dry. Rooms were spacious but quite worn down. Marks on the walls and the lamp was rusting. Beds were comfortable though and shower decent. Best thing about this hotel is location. So close to get to all the must see’s in Liverpool and a very short walk to the Liverpool One and Albert Dock.

Family_with_children

10/10

Exceptional

11 Apr 2026

NADEEM

Great location and helpful staff.

Family_with_children

8/10

Excellent

06 Apr 2026

Natercia

The room was clean, beds very comfortable and the staff were friendly, breakfast was probably the worst hotel breakfast we’ve had. Although we would stay here in future we won’t be paying for the breakfast.

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Jessica

Graat

Friends_and_family Friends

10/10

Exceptional

05 Apr 2026

Sean

Only negative pool temperature too cold

Family_with_children

8/10

Excellent

05 Apr 2026

Shashi

Great location.

Family_with_children

8/10

Excellent

03 Apr 2026

Chris

Clean hotel in a great location. Rooms are smallish, but not bad. Hotel could use some updates. But the condition was appropriate for the price.

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

Jane

Very clean hotel, great location with more than helpful staff

Friends_and_family Family

8/10

Excellent

03 Apr 2026

Michelle

Great live music

Friends_and_family Family

8/10

Excellent

03 Apr 2026

Catherine

Staff on check in, excellent- staff at breakfast looked fed up and lile they we unorganised

Room nice, but not enough power sockets

4/10

Poor

02 Apr 2026

Robert

Room was n

8/10

Excellent

01 Apr 2026

Wendy

Room was clean, staff were very polite and helpful.
Good choice of food at breakfast.

Family_with_children

4/10

Poor

30 Mar 2026

Ian

Had to move rooms twice; first on the second floor was an issue with the window; cold room and traffic noise
Second room issue with drains; smell horrendous
Pool freezing; staff said it was over 22 degrees and monitored every 4 hours
Pool table stained with spilt drinks and pool cues in a terrible state
Breafast machinery all around the table not a nice relaxing area
Breakfast area not

10/10

Exceptional

29 Mar 2026

Gemma

Room was clean with plenty of space, separate toilet and bathroom. Staff were friendly, swimming pool was clean, there is a Tesco next door, Liverpool one is a stones throw away and Albert’s dock is a 10 min easy walk if that!!

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Janice

Every thing perfect

Family_with_children

10/10

Exceptional

29 Mar 2026

Caroline

Good selection for breakfast. Good central location. Friendly & helpful staff

Partner

8/10

Excellent

27 Mar 2026

Laura

Hotel was clean l, staff friendly

Friends_and_family Family

6/10

Pleasant

25 Mar 2026

Martin

The hotel is looking dated now and i wasn't temped by the very expensive breakfast.

Self

10/10

Exceptional

17 Mar 2026

Moses

It was a good stay. I had fun.

Partner

8/10

Excellent

16 Mar 2026

KEVIN

Very good. Only negatives being weak shower and no handwashing sink next to the separate toilet.

Friends_and_family Family

10/10

Exceptional

09 Mar 2026

nicola

Lovely hotel.

Self

10/10

Exceptional

09 Mar 2026

Lauren

Lovely hotel. Slight hiccup with the booking but the Staff were fantastic. Room was very comfortable and clean. Food was fresh and great choice. Pool area was nice, sauna available but was too busy for our time using the facilities. Great location, everything within walking distance.

6/10

Pleasant

08 Mar 2026

Matthew

Yes

Family_with_children

6/10

Pleasant

08 Mar 2026

Davey

Hotel perfect for exploring Liverpool as it’s right in the centre, the room was clean but I didn’t find the bed very comfortable and did not have the best sleep,
Breakfast was really good, also ordered a birthday package for my son definitely not worth the £14.99 but overall the stay was good , staff friendly.

2/10

Poor

21 Feb 2026

Shanice

No lights working in the room, pool fully booked but didnt respond to emails to book in advance.

4/10

Poor

19 Feb 2026

Tara

Room faced a noisy construction site, builders could see through our window so had to keep curtains closed at all times. Sauna smelt of urine and too much chlorine in swimming pool. Small sofa bed, barely enough room for 2 people.

Friends_and_family Family

6/10

Pleasant

19 Feb 2026

mark

The rooms are to hot

Friends_and_family Family

8/10

Excellent

17 Feb 2026

B

All was very good, clean and friendly.

Friends_and_family Family

8/10

Excellent

16 Feb 2026

Amy

Stay was great for families. Hotel needs to invest in a better pancake maker. 20 mins que for pancakes is crazy. Pool and restaurant both lovely additions

8/10

Excellent

15 Feb 2026

Eiji

Staffs were great

Business

8/10

Excellent

14 Feb 2026

Eiji

Staff is great

Business

8/10

Excellent

13 Feb 2026

Eiji

Normally good

Business

10/10

Exceptional

02 Feb 2026

Mark

Great !!!

Partner

10/10

Exceptional

27 Jan 2026

Susan

Clean hotel, great location

10/10

Exceptional

22 Jan 2026

Nicola

Room was clean and comfortable. Facilities were clean. Friendly Staff.

Self

8/10

Excellent

19 Jan 2026

Mark

Very close to carpark. Cheaper to book online than use Hotel discount code though

Business

6/10

Pleasant

04 Jan 2026

Makeda

The room was a decent size for a family of 4. However I felt the room did need some TLC. Some of the furnitire was chipped and the bedding seemed like it needed replenishinhg. Overall the staff were very accomodating, helpful and very friendly
Location was perfect for what we needed to do

Leisure Family_with_children

10/10

Exceptional

03 Jan 2026

Andrew

The room was clean, excellently furnished and really comfortable. Staff were friendly and helpful. Check-in was busy and only two staff on, doing what they could. Didn't have breakfast.

Partner

8/10

Excellent

30 Dec 2025

Lucy

General atmosphere in the hotel. Service in restaurant and bar was excellent.

Friends_and_family Family

8/10

Excellent

20 Dec 2025

Sharon

Staff were very welcoming and really helpful when we had an issue with our room.
There was a really bad smell in our room also one light would not switch ooffour room for the 1 st

Friends_and_family Family

6/10

Pleasant

19 Dec 2025

Michael

The room had views of scaffolding on the building next door along with noise at 7am. The carpet in the room had what looked like blood stains. The TV usb port didn’t work. Not really a 4 star hotel or the room we stayed in certainly wasn’t. Also the Nespresso machine in our room was broken.

Partner

10/10

Exceptional

12 Dec 2025

Patricia

The room was spotless staff were very pleasant and helpful. The beds was so cofortable. Very central for shopping. Would definitely stay again.

Leisure Family

10/10

Exceptional

11 Dec 2025

Mark

Clean and friendly

10/10

Exceptional

08 Dec 2025

JACQUELINE

Great location, comfortable and spacious rooms, great shower. Would stay here again.

Leisure Partner

8/10

Excellent

05 Dec 2025

Nicki

Very clean hotel and room, helpful and polite staff.

Leisure Partner

6/10

Pleasant

04 Dec 2025

Derek

A good 3 star hotel, not sure about 4 stars. The wallpaper in the room was marked and the bathroom was small. Breakfast was good and the staff were very friendly

Partner

8/10

Excellent

01 Dec 2025

Josie

Clean room lovely friendly staff good price thank you

6/10

Pleasant

23 Nov 2025

Mike

No pressure in the shower and beds not very comfortable

Partner