Name: Base Serviced Apartments – Duke Street
Address: Duke Street, 136, Liverpool, L1 5BB, GB

10/10

Exceptional

01 Jul 2026

Justin

Quick and easy check-in.

Friends_and_family Family

10/10

Exceptional

08 May 2026

shane

Great stay. Loved it

Self

10/10

Exceptional

22 Oct 2025

Conor

Great

Friends_and_family Friends

10/10

Exceptional

07 Aug 2025

Paul

What a great apartment, lovely staff at check in. Parking so easy on site. There’s a 24 hour shop right outside. It’s a great location approximately 8 minutes walk to the cathedral. It’s on a bus stop for open top bus. The kitchen had everything needed the beds very clean and comfortable, whole apartment very clean.

Leisure Family_with_children

10/10

Exceptional

28 Nov 2024

Gary

Apartment was spotless and a great place to stay

Self

10/10

Exceptional

22 Nov 2024

Yee fun

It's so good to stay here. Staff were kind, and helpful. Facilities for Kitchen were more than enough.

Friends_and_family Family

8/10

Excellent

27 Sep 2024

Katie

Comfortable city stay

I stayed here with a friend for a conference, overall it was a comfortable clean stay close to the centre of town, it took us 15 mins to walk to the M&S Arena and about 10 to get into the main shopping area. The check in was a bit restrictive, it was between 3pm and 5.30pm and they continually emailed me to ask me what time I was coming. The other frustration was the map pin, it was inaccurate so I couldn't easily find it.

Business

8/10

Excellent

02 Sep 2024

Paul

Good but check availability

I went with a disabled young gentleman we stopped over for one night. The accommodation and parking were excellent right in the middle of Liverpool the apartment was clean but a little outdated. We asked for a first floor apartment but on arrival we were on the 5 floor which we managed but made it difficult for the young gentleman I was supporting over all communication a little poor. We will be going again but next time I’ll double check availability before booking.

Friends_and_family Friends

6/10

Pleasant

29 Aug 2024

Klarna

The property was nothing like the picture on the advert, the balcony door would not close propery or lock, the front door was also unlocked when we arrived, the hot water is far too hot and couldnt be turned down in the shower, it could easily scald someone, it was clean and well equipped though, and we enjoyed our stay

Leisure Family

10/10

Exceptional

05 Jul 2024

isabel

Couldnt fault these apartment's clean comfortably stay
Within walking distance to bars and restaurants

Leisure Friends

10/10

Exceptional

23 Jun 2024

Louise

Staff were great and super helpful . Great location for walking to city centre and docks . We parked underneath and were charged 30 pound for 2 nights. We were also charged a 100 deposit . Very clean with everything you would need but bathrooms were a little bit tired and could do with a freshen up ( sealant and grout). Great place as a base for a city centre break

Friends_and_family Family

10/10

Exceptional

20 Jun 2024

Maura

Lovely, clean and spacecious.

Leisure Family

10/10

Exceptional

14 Jun 2024

jude

It was very nice & modem. Parking was very good security good .

Friends_and_family Family

8/10

Excellent

10 Jun 2024

Chris

Good stay

Very good sized rooms, clean and great that there was a little of everything to get you started in the room

Be good to understand when the pre deposit would be sent back to account as check out was 10am and still nothing returned.

Other than that the stay was brilliant and if in Liverpool again. I would look at these apartments again

Friends_and_family Family

10/10

Exceptional

02 Jun 2024

Jenna

Great apartment in fantastic location

Great location and had everything we needed.

Friends_and_family Friends

2/10

Poor

01 Jun 2024

John

Extremely disappointed

I have booked hotel through Hotels for many years and this is the first time I have been totally let down! I booked a Penthouse 2 bed apartment and the room we were given was completely different to the photo displayed on your website. When I complained to Base Apartments Manager he told me the photo's on Hotels.com were incorrect and that room didn't exist! He said they only had 1 Penthouse apartment and it was what we had been allocated, it was completely different (and not in a good way), bedrooms on 1st floor and living area upstairs and a tiny balcony that you could only fit 2 chairs on, not the vast balcony shown on your website. The whole apartment was very basic, lack of furniture, decor and all very tied, we will not be using this property or Hotels.com again if this is the misrepresentation of rooms that we can expect. I look forward to your feedback as I would expect a full refund!

Friends_and_family Friends

10/10

Exceptional

24 May 2024

Verified traveler

Only problem is length of time for deposits back. Accomadtion very clean and spacious. Central for everything.

Friends_and_family Family

8/10

Excellent

19 May 2024

Angela

Very comfortable stay

Apartment was great. Tea/coffee was in the room when it wasn't expected. Plenty of space & very comfortable.

Wierd smell coming from the stairwell which we could smell as we were the apartment next to it but apart from that, we had a great stay.

Friends_and_family Family

6/10

Pleasant

18 Apr 2024

Kevin

Good for a night

8/10

Excellent

11 Apr 2024

Katie

Good stay

Great stay, loved the location and accommodation. Ideal for a family weekend of exploring the city. Friendly, helpful staff.
Accommodation clean but looking a bit tired with cracked floor tiles, holes in doors, balcony was slippery and in need of some repairs, stained carpets, dripping tap and broken blinds, but nothing to stop us enjoying our stay.

Friends_and_family Family

10/10

Exceptional

11 Mar 2024

Carlos

Great Apartment, great location, walkable location near pretty much everything.

8/10

Excellent

15 Feb 2024

Fiona

great stay but tired apartment and needed heating!

apartment was large and well equipped but let itself down as a bit tired / dated. There was damage to the seating and worktops etc that lowered the aesthetics.

Friends_and_family Family

8/10

Excellent

09 Jan 2024

Wendy

Good location

good communication they ring you beforehand etc , we got there earlier than 3pm & our room was ready which was good, everything you need really except for some prosecco glasses ha ha , nice & clean & good location for where we wanted to go, stayed a few times now

Friends_and_family Friends

2/10

Poor

07 Jan 2024

Joy

The apartment is ok very clean and cosy the only problem is the fire alarm keeps ringing even in the middle of the night. I have no sleep wandering if there is a real fire and I don’t want us to be barbecue inside the property especially we are on the third floor.

Also u kept ringing the reception if someone will look into it. But no one responded.

Friends_and_family Friends

8/10

Excellent

03 Jan 2024

James

The property served us really well. It was clean and comfortable. It was definitely tired as other reviews said. Lots of elements were broken including windows. Some wouldn't shut and other wouldn't open. The light by the front door didn't work and we arrived in the dark so that wasn't helpful. The flat was also cold when we arrived. The bedrooms quickly heated up and the duvet's were warm, but the lounge area heater wasn't adequate and then later broke. But the agent was super quick at bringing up a heater which helped.
The kitchen had the bare minimum cooking utensils, but there were lots of great places to eat around the area. The location was fantastic and we could easily explore Liverpool by foot and parking was secure.
Overall, the place worked for us, but it would have got top marks if it wasn't so run down.

Leisure Family_with_children

8/10

Excellent

26 Dec 2023

Alan

Nice apartment close to the city.

Apartment was certainly big enough and had the basics, but the walls were so thin you could hear your neighbours and all times of the day and night.
The shower was poor too and struggled to get any real pressure.
The kitchen was spot on and had everything in it.
It was centrally located and easy to walk to the city centre.

Friends_and_family Family

10/10

Exceptional

14 Dec 2023

Nicholas

Fabulous penthouse style living

It’s a really fabulous place for the location and looks like it could do with a little bit of modernization of the furniture that’s getting battered, but it really didn’t matter because it really has so much space and room for everyone. Somebody obviously had been overserved in the past, and decided to put their hand through the door of the en suite bathroom, and there was a drippy tap that you might want to look into so your water isn’t so high in the en suite bathroom as well. Amazing views from the bedrooms and balcony and definitely will try and return to this place for my daughter’s graduation next summer.

Friends_and_family Family

10/10

Exceptional

08 Nov 2023

Hannah

Perfect stay for family

The apartment was perfect for us as a small family, really more convenient for us with location and extra space. Would definitely stay again and certainly recommend.

Friends_and_family Family

8/10

Excellent

30 Oct 2023

Margaret

Good location, apartment was ready after 10am. Apartment was clean and tidy.

Leisure Family

6/10

Pleasant

11 Oct 2023

stan

Excellent location in the centre of things.Flat very good and comfortable but the block is pretty grim. Lift didn’t work, car park gate didn’t work on exit. Fine for a short stay. Take your own cafetière and tea towels!!!

Business Partner

8/10

Excellent

24 Aug 2023

Claire

Close to shopping in a good walking district with plenty of bars and restaurants nearby but no noise pollution

Leisure Family_with_children

10/10

Exceptional

10 Jul 2023

Jonathan

Good communication, easy to find and with parking. Very clean

Leisure Family

8/10

Excellent

04 Jun 2023

Elaine

Nice apartments friendly reception. Apartment itself is a bit tired and some minor damage to furniture which could easily be replaced but lots of room and everything you need.

8/10

Excellent

01 Jun 2023

Lloyd

The property was clean and In walking distance for shops , bars , food and sights .
I would return to the property.

Leisure Family

8/10

Excellent

18 May 2023

Simon

Comfortable apartment right in the heart of Liverpool. Lots of great restaurants and bars in the surrounding streets and a short walk from the main shopping centre and Albert Docks.

The apartment itself was a decent size. It was clean and comfortable and had everything you would expect. I would definitely consider staying here again.

Leisure Friends

10/10

Exceptional

13 Apr 2023

Susan

Excellent

10/10

Exceptional

03 Apr 2023

Verified traveler

Great staff

Nice clean central apartment. Really lovely helpful staff

Friends_and_family Friends

10/10

Exceptional

05 Mar 2023

Rachael

Great location, friendly staff, large rooms

Leisure Friends

2/10

Poor

23 Feb 2023

Greg

Beware what you are booking on Expedia. The apartment they show on their images no longer exists - the 3 bedroom one we got had no blinds - they were missing. It was very shabby and tired - when I spoke to the manager she said “ we are a very basic apartment set up” no attempt to defend the poor state these apartments are in was made by staff. Totally misleading listing by Expedia - very poor

Leisure Partner

6/10

Pleasant

05 Feb 2023

Shannon

Property was a great size but a lot of scratches on floors, tele didn’t work, stains on sides and punch holes in bathroom door. When we arrived the master bedroom door to balcony was open so not secure and very cold. The door wouldn’t lock either so abit unsettling

Leisure Friends

10/10

Exceptional

06 Nov 2022

margaret

It was perfect for our family needs

Leisure

8/10

Excellent

17 Oct 2022

Osanak

This property was totally different in compare to the pictures. I was not happy with cleanliness and communication as we were not sure where we should leave the key for early check out.
Thank you to the lady who checked me in. She was new to this job but tried in anyway to make sure I check in in a best way.

Leisure Family

10/10

Exceptional

01 Jun 2022

Lina

Very clean,nice accommodation,had a car park.We were very happy during our stay.

Leisure Family

10/10

Exceptional

28 Apr 2022

Shaun

Excellent

Friends_and_family Friends

10/10

Exceptional

20 Apr 2022

Henry

Lovely apartments. Decent location. Very professional.

Leisure Friends

8/10

Excellent

31 Dec 2021

Joanne

The apartment was ok, but nothing like the photos shown in the listing - no resemblance at all, so disappointed when we walked in as a lot smaller than rooms in photos shown, not as nicely presented and really nothing like in the main. The facilities/accessories ok but nothing special. Definitely needs a lot of TLC in bathroom and kitchen. Cleaning ok but not great - fridge, cooker, showers etc could do with a really good clean.
As I said, apartment was ok but wouldn't go back nd don't think I'd recommend either.

Leisure Family

2/10

Poor

11 Dec 2021

Verified traveler

Absolute scam! Paid and secured my booking and on the night if arrival at 8pm there was no one around to give me a vess to the so called apartment. No out of hours number, no emergency contact, no signs of security anywhere and unwilling to refund my visit. Stay away, do not book, I suggest staycity or epic. Huge disappointment and not what I expect in this day an age. Left my daughter and I stranded in Liverpool with no where to stay.

Business_and_leisure Family

10/10

Exceptional

08 Nov 2021

Nicola

Lovely accommodation, everything we needed and more, excellent location.

Leisure Friends

10/10

Exceptional

29 Oct 2021

Joanne

Family stay

Great staff, excellent location. Everything you need for a couple of days stay in a city. Would definitely stay again.

We wished there were hand towels as well as bath towels available.

Friends_and_family Family

10/10

Exceptional

27 Oct 2021

Simon

Liverpool Stop over

Great location, well specced apartment, ideal for a family of 5. Close to all central locations, 5 mins walk to restaurants etc. off street parking 2 mins walk, £14 for 24hrs

Friends_and_family Family

10/10

Exceptional

24 Oct 2021

Russell

Clean properly, and very helpful and friendly staff.
Excellent location for visiting the city centre, attractions and many restaurants and bars nearby

Leisure

10/10

Exceptional

15 Sep 2021

Matthew

Great for a small group of friends

Stayed in apartment 7, staff at reception was friendly and gave me all information i needed. Parking under the location was 15 a night and was secure, lift available from garage to the apartment levels.

Apartment was clean and tidy. Large fridge freezer, washing machine and dish washer in the kitchen area. Plus all the usual things.

Lounge had 2 sofa beds and a tv. Bedrooms were large witu plenty of storage, bathroom only had 3 snall toilet rolls so bring more if large group of you, there is a shop down the road that sells 4 for a quid.

Everywhere is a short walk away.

Business Family

8/10

Excellent

16 Aug 2021

Lisa

Apartments lovely very central bit difficult to find small sign and check in around the back of the property , nice size rooms with everything you might need. On a downside our toilet wasn’t flushing properly nobody on reception early on so left answer phone message but nothing sorted

Friends_and_family Friends

8/10

Excellent

31 Jul 2021

Christopher

Perfect stay, apartments are in perfect location!

Friends_and_family Family

8/10

Excellent

30 Jul 2021

Jeremy

Excellent location for city centre stay

K mlApartment was clean and had everything we needed. Great location to tour Liverpool from.

Friends_and_family Family

10/10

Exceptional

29 Jul 2021

Verified traveler

I like the style of the apartment with the city view

Leisure Family

4/10

Poor

02 Jul 2021

Verified traveler

This stay could have been great, but turned out disappointing. The flat is large, nice, modern and centrally located - what else would you want? I’ll tell you:

Hot water and working internet. None were present. These are, unfortunately, necessities in this date and age.

The guy at the front desk, Rodrigo (?), was extremely nice, but unfortunately could not help us. He said somebody would contact us later - nobody did.

Leisure Family

10/10

Exceptional

17 Jun 2021

Verified traveler

Nice and convenient location, concierge staff is great.

Business Self

8/10

Excellent

14 Aug 2020

Laura

2 night family stay

We had a fabulous two night stay in Liverpool on route to Scotland. Our two bedroom apartment was perfect for us (2 adults and 2 children). It was clean, spacious and had everything on reception. The lovely lady on reception was extremely helpful and very welcoming. Would definitely return.

Friends_and_family Family

10/10

Exceptional

12 Feb 2020

Verified traveler

Great location , apartments are filled with a good mixture of essentials. Would recommend maybe a TV being put bedrooms but overall really loved my stay at base serviced apartments.

Leisure Partner

8/10

Excellent

24 Nov 2019

chris

Good location

j

Friends_and_family Friends

6/10

Pleasant

01 Nov 2019

Rasheed

Poor service

Bedding was not done on arrival, water pump was faulty for the whole of the block which means there was lack of water in Apartment, can’t not even have a shower due to very low pressure of water. I have to complain twice before they could offer alternative apartment in a different block for the family to access water and shower.Washing basin tap head was snapped and was glued together and many more.
Overall good location very accessible but poor service

Friends_and_family Family

8/10

Excellent

17 Sep 2019

Geoffrey

Beatle mania

We loved Liverpool, area of hotel very dirty. It would be helpful if apartment had some clothes horses to dry clothes on.

Friends

10/10

Exceptional

13 Sep 2019

Andrew

Easy to check in and park. I was recognised by the staff on reception when checking out.
Clean and well designed apartment, Close to Liverpool city centre.

Business_and_leisure Partner

10/10

Exceptional

31 Aug 2019

Kirst

I’ve stayed at this property twice in the past 6 months , it’s a great loactaion staff are very helpful! And apartments are in immaculate condition can not fault this stay!
Will be returning thank you base serviced apartments! :)

Leisure Partner

10/10

Exceptional

23 Aug 2019

George

Excellent value for money.

Very roomy apartment, suitable for 2 couples, but would have liked an en-suite.
Great location- near Liverpool one, China Town and station.

Friends_and_family Friends

10/10

Exceptional

22 Aug 2019

Verified traveler

Beautiful apartment, well situated. Staff very helpful.

Leisure Family

10/10

Exceptional

19 Aug 2019

Joanne

Lovely Apartment

The apartment was fantastic, the reason for my low review is that the £250 authorisation for the security deposit is still holding on my card a week later which is stopping me being able to use that money for my business expenses

Family

10/10

Exceptional

30 Jul 2019

Verified traveler

Fabulous accommodation.
Excellent city centre location.
Clean, spacious and well appointed.
Will definitely recommend to anyone planning a trip to Liverpool.

Friends_and_family Family

6/10

Pleasant

07 Jul 2019

Angie

Room was nothing like the pictures.

I was extremely disappointed with the room. They sell you the room based on pictures of their best rooms, however the room i was given was nothing like the photos and very poor for the money. To give them credit they did move me the next day to a better room, however they shouldn’t represent themselves in the first place.

10/10

Exceptional

01 Jul 2019

Josh

Great stay

Really clean and tidy apartment. Parking was very handy. Checking in and out was straight forward and quick. Sapporo restaurant underneath the apartment was amazing!

Family

10/10

Exceptional

24 Jun 2019

Anne-Marie

Great appartments

Best location - everything is within easy walking distance. Easy Checking in and out. Very clean and spacious with good kitchen facilities. Ideal for our family of four with 2 older teenagers. Will definitely stay there again. 😃

Family

8/10

Excellent

13 Jun 2019

Nigel

Liverpool.

Stayed over for business, location nothing like the advertising photos. Just your run of the mill Appartment block. Clean and tidy, and cheap for 2 people sharing. Awesome Turkish restaurant next door and close to the famous Cavern pub.

10/10

Exceptional

13 Jun 2019

Verified traveler

It is in a great location. The apartment is spacious

Business_and_leisure Family

10/10

Exceptional

27 May 2019

Verified traveler

Clean, tidy, well equipped, close to amenities. Friendly helpful, efficient staff.

Friends_and_family Family

10/10

Exceptional

15 May 2019

Verified traveler

Great location very clean close to city centre and transport

Leisure Friends

10/10

Exceptional

07 May 2019

KT

Enjoyed our stay at this property, very modern clean and situated in a great location near to Liverpool city center & many main attractions.
Great service from reception staff both on the phone & at arrival.
Will most definitely be returning to use base serviced apartments again & would highly recommended to others.

Leisure Partner

10/10

Exceptional

29 Apr 2019

Merfyn

Great

Was great car park big bonus

Partner

10/10

Exceptional

24 Mar 2019

Verified traveler

Great location & very clean. I definitely recommend Based Apartment to my friends & family.

Leisure Friends

4/10

Poor

22 Feb 2019

Jane

Base serviced apartment, Duke street.

Apartments weren't up to scratch but was situated close to the centre of Liverpool. Very noisy on a night due to there being restaurants in the square. We were situated above a restaurant which meant we had no sleep the first night.

Family

6/10

Pleasant

19 Feb 2019

Jay

Not bad but not what is advertised on pictures

Partner

8/10

Excellent

05 Feb 2019

Ana

Apartment with an amasing view

We liked very much our stay. Amasing apartment and amasing view. We only regret the AC engine noise at night.

Family

10/10

Exceptional

23 Jan 2019

Kyle

Fantastic services apartments

Fantastic serviced apartments in a central location with good WiFi and reasonably priced parking. Apartments are well maintained and have good equipment. Will be back

Family

8/10

Excellent

11 Jan 2019

Sandra G.

Very good location and clean apt

Apt was clean and had an updated bathroom. It did not have a clothes dryer as promised but the front desk switched our room for one that did. Location was good but you will have to be okay walking some distances.

6/10

Pleasant

03 Jan 2019

Judy

Stay is ok coz it’s only for one night on the 18December 2018. But I don’t understand why my deposit of £150/-authorization to my credit card is still on hold till today(4 January 2019)??? It’s ridiculous.

Family

10/10

Exceptional

02 Jan 2019

Verified traveler

Great location and space

The apartment is at a great location so will be booking it again

Friends

4/10

Poor

08 Dec 2018

Verified traveler

On arrival, the check in staff were not helpful or friendly. Directions were poor. We were told there was WiFi but there was no password given to us at all. There’s an out of hours number which is an answering machine.
The apartment floor was sticky and kitchen cupboards were dusty. The condition of the dishwasher was appalling. There were no shelves in the side door of the fridge.
One of the heater in the room did not work at all. The shower leaked.
The worst part- the ‘washer dryer’ did not dry at all and was so loud! No instruction manual and when we googled for a manual it was a company that went bust! The pillows were uncomfortable that none of us had much sleep.
Only good point was the location and the check out staff being friendly.
Overall very disappointed with this apartment. AVOID AT ALL COST- unless you are willing to pay for poor service, poor apartment condition, facilities which are faulty and a poor nights sleep.

Leisure Family

8/10

Excellent

21 Oct 2018

Verified traveler

Short family break

Staff extremely helpful. Apartment fairly central, all main attractions in the city within walking distance. Two night stay, apartment clean and tidy with all necessary kitchen utensils. Sofas not very comfy but otherwise fine for a short break.

Family

8/10

Excellent

28 Sep 2018

Catherine

Amazing staff and service but decor a bit tired

All staff were efficient friendly and helpful. The beds were comfortable. Very well equipped apartment. The only negative was the decor and carpets which were marked and the front door looked shabby. It was however cleaned to a high standard

Friends

10/10

Exceptional

09 Sep 2018

bea

Girls night out

We came to Liverpool for a ladies night out. We booked last minute. Got the apartment at a really good price. There was 4 of us staying in a two bedroom apartment. We was pleasantly surprised when we entered our lodgings for the night. It was beautiful. The kitchen stocked with everything your would need if you wanted to cook. Open plan lay out was perfect for us so no girlie gossip was missed. The bedrooms were lovely and the beds extremely comfy. I had a really good night sleep. We even came back early from our evening out as we wanted to relax in the lovely apartment. I will be booking here again definatly.

8/10

Excellent

03 Sep 2018

Andrew

Spacious apartment in a good location close to bars, pubs and attractions

8/10

Excellent

28 Aug 2018

Younes

Everything was perfect except the Wifi not working

Family

8/10

Excellent

23 Aug 2018

Gella

Very nice apartment

Close to all tourism within walking distance. Apartment very nice if a little noisy due to road on one side and extraction from nearby restaurant on the other. Great for one or two nights though.

8/10

Excellent

12 Aug 2018

bassel

they can improve the cleaning services

it would have been perfect if they offer daily cleaning.

Family

4/10

Poor

19 Jul 2018

Nolli R.

Nice & roomy

Nice apartment. Dryer did not work. It was a hot week in England and again the apartment was not furnished with fans. The windows had to be left open, the area was very loud. We had to purchase ear plugs!! It was a good location, lots of good pubs & restaurants.

10/10

Exceptional

16 Jun 2018

Verified traveler

Large appartment within walking distance to the city centre. More than enough room for 3 or 4 people. A bit tricky finding reception - it was in a side street. Onsite parking was expensive, we would have been better off parking in one of the car parks close by for half the price. The rooms were very comfortable and it had a huge kitchen and bathroom. Very good value.

10/10

Exceptional

22 May 2018

Jane

Lovely Apartment in a Great Location

Really nice apartment in a great position. Friendly and efficient check in and out. Very clean and up together. Only thing I would say is people should be very careful when running the hot water from taps it gets very hot almost dangerously so. However other than that we had a great stay

Family

6/10

Pleasant

16 May 2018

Kathy L.

Great visit for most of the items we needed

Great property close to everything in Liverpool. We ran out of toilet paper and the only gal on duty went out of her way to get us more to get by until we checked out the following day. Our only complaint was the washing machine didn't work and we really needed to wash a couple loads to finish the last leg of the trip.

6/10

Pleasant

12 May 2018

aisling

All flights from dublin were cancelled due to adverse weather conditions. This was an expensive family trip and I was understandably upset. I phoned the reception straight away to see if there was anything we could do to reschedule or even book a discounted stay another time. While I was on hold I overheard someone else on the phone saying that they were fully booked for the weekend however they would put them on the waiting list. The person I was speaking to then came back on the line and said there was nothing I could do as I had already paid in full and there was no refund. I emailed their customer services and recived no response other that they had passed my request onto a manager. They phoned later that evening and then emailed the next day to ask was I checking in or not, I found them very unhelpful, unfeeling and left a very bad taste that they would not refund any of the full payment or allow me to reschedule or even offer some type of goodwill gesture but clearly wanted to sell my reserved room to someone else. I don't like to leave bad reviews but I would never book with them again because of this.

Family

8/10

Excellent

22 Apr 2018

David

Had an issue on check in and they changed our room immediately, no complaints very comfortable place to stay

Family