Name: Dockside Aparthotel, BW Signature Collection
Address: 19 Keel Wharf, Liverpool, L3 4FN, GB

4/10

Poor

13 Jul 2026

David

Not happy with our stay, reception staff polite and friendly, but business running on bare necessities to get by and impacting on accommodation standards. Only arrived, found about 8sheets toilet roll left, none available at reception, had to purchase additional from local Tesco. Blocked sink in main bathroom, we notified reception staff who were ‘lone working’ and unable to assist, message left for maintenance staff to attend on Monday (after we leave). Only 2 spoons in drawer so when we went to have our breakfast we waited on others to finish using theirs then wash and reuse, not horrendous but come on - no cutlery!!!? There was no shower products etc either, again asked reception who loaned us the 5lt “hand gel” they use for the shower gel. I gave up at this point and went and bought some. We’ve paid £500 for 2nights here with kids it certainly wasn’t the cheapest option. Location is good, and general apartment had plenty of space. Pictures missing off walls, no lock on bathroom door, no toilet roll, no cutlery, no shower gel etc…minor details that can be easily rectified.

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Sarah

Amazing apartment. Perfect location

10/10

Exceptional

25 Jun 2026

Coral

Great place to stay for the conference centre, clean, cheap and very spacious. Would defo stay again and recommend to friends

Business Self

10/10

Exceptional

19 Jun 2026

Richard

Super stay, good views, great location, parking 5 min walk, you are able to park up drop off bags so no worries if you need access support.

Business

10/10

Exceptional

08 Jun 2026

Stephen

What a find. Last minute trip to Liverpool and Hotels we either booked or very expensive. Found this and was a pleasantly surprised. Check In easy and the lady working was brilliant and helpful.

Amazing apartment in a cracking location.

Friends_and_family Family

8/10

Excellent

18 May 2026

Alistair

Close to the Albert Dock, no onsite parking

Self

10/10

Exceptional

16 May 2026

Jenna

I had breakast out as McDonald's isnt far. But beautiful view and a lovely smart apartment. In a brilliant area close to the museums and also bus tours. Very friendly lovely staff always happy to help so thank u

Self

10/10

Exceptional

13 May 2026

Barbara

Excellent facilities, very friendly staff, brilliant location for Arena and local restaurants at Albert Dock

8/10

Excellent

06 May 2026

Juli

Hotel was clean, nice bathroom, friendly staff, bed comfy. Kitchen was reasonably equipped for a short stay, nice to have.

The hotel is a good location for the docks but a 15 minute walk from the railway stations and most of the city.

Only downside was a credit card payment was taken as a damage deposit, incidentally this was more than I had paid for the room. Was advised this would refunded back to my card once the room was checked after checkout. Two days later I am still waiting to find out if everything was ok and if they will send the deposit back to my card. The hotel took my email address at check in so an email to acknowledge the room was left ok or if there was a problem would be more helpful. Or to take the card payment holding charge in the card instead of an actual full payment. On checkout I was advised that I could have left a deposit payment in cash and would be able to get that straight back next time.

6/10

Pleasant

03 May 2026

Kathleen

Furniture in apartment living area was not comfortable. Sleeper sofa was pretty tired for lounging on, chairs not relaxing. Lack of carpet/rugs made it pretty sterile. Kitchen was well-equipped, though we didn’t really use it. Second bathroom had no door and weird step-up for access. Shower was over the sink, so we didn’t use that one.

Partner

2/10

Poor

27 Apr 2026

Tyrese

Was not clear the minimum age was over 21 I’m not struggling to get a refund

6/10

Pleasant

16 Apr 2026

Raffaele

The mattress were orribile and the breakfast is ridiculous 1bag whit apple,water, cioccobred,yougurt,porridge but not milk .i was expected more for the higher price i pay

Friends_and_family Family

10/10

Exceptional

15 Apr 2026

Christine

The accommodation at the apartment was great. Very clean and comfortable. Jane at the front of desk reception was so friendly and accommodating.
The apartment was close to many attractions, lovely restaurants and gift shops.
We had a great time and would definitely return and recommend this place to stay.
Thankyou Jane and your staff.
Christine Lorkin 😊

Partner

10/10

Exceptional

10 Apr 2026

Heather

Spotless room, friendly staff and a 5 minute walk to the docks. My daughter made me laugh this evening. We arrived home and she helped me un- pack the suit cases and she suddenly paused and took a deep breath. I said “what”. Her reply “The clothes and my blanket smells of the hotel a nice fresh smell, the smell when we walk through the hall to our room. You need to ask the staff what spray they use on the carpets” She then cried I want to go back. The kiddies had a fab time, and thank you for making us welcome. Will definitely come back again 😃

6/10

Pleasant

01 Apr 2026

Roger

Lovely flat

10/10

Exceptional

07 Mar 2026

Dawn

Apartment was just a 3 minute walk from the conference centre, the purpose of my trip, and about 10 minutes from shops. We parked at King Park and was given a discount card when checking out. Saved about a third off parking cost. Apartment itself cosy, bright, very clean and neutral. Two bedrooms, a bathroom with lovely power shower and an ensuite wet room area that I didn't use. Kitchen has all the basics needed, can have a grab bag breakfast included but I didn't need that. Staff were very friendly and helpful and I wouldn't hesitate to stay here again.

Business

10/10

Exceptional

25 Feb 2026

Jason

Really nice apartment, great location and very clean

Friends_and_family Family

6/10

Pleasant

20 Feb 2026

Christopher

The 2 twin beds were horribly uncomfortable- you could feel every spring. My children had terrible sleep here.
The apartment was big but the furniture is uncomfortable and cheap. We paid extra for the nicer apartment but the furniture really let it down- the sofa lacked structure so it wasn't nice to sit on. The kitchen benches fell over on my child twice when she stood up.

10/10

Exceptional

18 Feb 2026

Doniya

It was amazing

6/10

Pleasant

31 Dec 2025

Lucy

The staff led by Jayne are amazing and cant do enough for us.
Webhad a cpuple of nights

8/10

Excellent

29 Dec 2025

Alison

Clean , everything we needed

10/10

Exceptional

30 Nov 2025

Fiona

Staff friendly, check in and out smooth.
Room was lovely. Bed comfy and super handy location for ACC and town with lovely view over the water.

Business Self

10/10

Exceptional

20 Nov 2025

Dee

Friendly and helpful staff, clean apartment and fantastic location.

Leisure Partner

8/10

Excellent

17 Nov 2025

Alison

Clean and spacious, good location for conference centre

6/10

Pleasant

01 Nov 2025

Scott

Apartment was nice and reasonably clean.

Unfortunately the room doesn’t have enough basic equipment.
1 bowl for 4 people
1 pan
2 spoons
3 plates
Etc etc

Friends_and_family Family

10/10

Exceptional

30 Oct 2025

Lee

Yes

Leisure Family

10/10

Exceptional

29 Oct 2025

Alison

Clean, friendly staff, great location

Friends_and_family Family

10/10

Exceptional

28 Oct 2025

Lucy

Staff are amazing. Another amazing stay. Appartement was gorgeous i would say even better than the last. The new reception and cafe area is fabulous and makes such a difference.
Cant wait to come back again

10/10

Exceptional

18 Oct 2025

graham

Never had breakfast... apartment was very comfortable, quite and clean...

10/10

Exceptional

17 Oct 2025

Carmen

Lovely apartments. Wonderfully clean. Nice bathrooms. We didn’t have breakfast so can’t comment on that. The location was perfect for what we wanted and the staff were lovely. Have already re-booked for next year! We didn’t have enough cutlery for the number of guests. I didn’t raise this as I actually had some with me so wasn’t an issue but that was the only niggle.

Leisure Family

10/10

Exceptional

16 Oct 2025

Stacey

Lovely warm welcome from the manager and staff. Fab location, great price. The apartment was very spacious and had everything we needed, great views over the docks. Would stay again.

Friends_and_family Family

4/10

Poor

13 Oct 2025

Melanie

When we arrived our room was ready
They took our bags to a holding place that can only be described as a dumping ground for all stuff from the hotel
We then tried to check in at 3pm which is what its states on the website our room wasnt ready bare in mind they had most of the day we had travelled for a dance comp and my girls needed to be ready by 5 we waiting over an hour for the room
To then go up to the room the floors were wet there was large clumps of hair in the bathroom and no sofa bed made up as we requested
No instructions on how to use the cooker and no oven as expected
I like to add that as we were waiting on our room the manager and 3 other staff members were having a loud conversation around the manager not happy with members of staff and changing there days and a member of staff could come in early when requested and the manager were very rude loud and was used words not appropriate for childrens ears it was very unprofessional
The room its self could have been a lovely stay for us but with the issues we had i dont think i stay again
For the money we paid it was worth £350 and the £50 deposit that i still havent had back yet overall disappointed

Friends_and_family Family

10/10

Exceptional

12 Oct 2025

John

V

Partner

10/10

Exceptional

24 Sep 2025

Mark

Lovely apartment

Lovely apartment overlooking dock. Good location. Car parking close by. Comfortable beds. Tea and coffee supplied.

Friends_and_family Family

10/10

Exceptional

27 Aug 2025

Dorothea

Lilly on reception was friendly, helpful and excellent in her role. She checked us in early, the electric tripped in our bedroom and she came up right away and fixed.
Thank you Lily.
The only complaint about the outside are was it appeared to be in the process of being renovated

Leisure Family

6/10

Pleasant

24 Aug 2025

Katrina

Good Location and size

Great location, view of the dock and friendly staff.
The apartment itself was a good size and in good condition. The apartment was advertised as a 6 person apartment however the kitchen was not equipped for 6 people. There was no lock or latch for the bathroom which was awkward as 5 people were staying in the apartment. A few things were broken which i wouldn't expect.

Friends_and_family Family

10/10

Exceptional

17 Aug 2025

Rachel

A fabulous long weekend!!

Lovely clean apartment, very comfortable beds. Excellent location for convention at M&S Arena.
Will definitely visit again.

Friends_and_family Family

4/10

Poor

12 Aug 2025

Richard

noisy plumbing kept us awake.

Apartments are refurbish, and very basic. We had a problem with noisy plumbing keeping us awake. Great view and staff were very friendly.

Friends_and_family Family

6/10

Pleasant

26 Jul 2025

Jojo

Expectations not met

En-suite shower and bath has no hand soap, no shampoo and body wash soap, and no towel rail.

The wash sink tap in the walk-in was not fixed in place firmly. There was a hand soap and shower gel but a quarter left in the bottle - requested to refill but was not never done.

Friends_and_family Family

4/10

Poor

03 Jul 2025

Verified traveler

Awful mattresses and subsequent lack of sleep

The mattresses were absolutely awful, as were the two fire alarms during the first night. Apartment was clean, but not when equipped and the second bedrooms window did not open. Not ideal during a heatwave. Good location for the ACC however.

Business

6/10

Pleasant

02 Jul 2025

Richard

A disappointing experience

Good location near Albert Dock but no cafe or food available. Apartment spacious and reasonably well appointed but bed uncomfortable and mattress needs replacing. Quite expensive for what it was and overall a disappointing experience. I won’t stay again.

Business

6/10

Pleasant

29 Jun 2025

Rachel

Apartment was nice and clean but it was really noisy outside with people arguing after their night out. The fire alarm also went off 3 times and we had to evacuate each time because of guests vaping in their room

10/10

Exceptional

28 Jun 2025

Peter

The apartments was comfortable and larger than expected. It had basic facilities including a kettle and coffee. The block has no foyer and the reception area was tiny and functional, more what you would expect with an apartment block them with a hotel. Staff were friendly and helpful Though not always on site. When I came back to collect my case it was unsupervised and I was unable to find any staff numbers.

Business Self

6/10

Pleasant

25 Jun 2025

Paul

Liverpool dockside apartment

It was not like the photos advertised. It was a lot smaller.The building is not the same building in the photos this one looks very drab.The beds are awful,spongy,uncomfortable. The cleanliness was good but some areas like the window step area was dirty in both corners. The fob key wouldn't work. They only give you 1 key to the apartment which means that a family of 4 adults 2 children have to ask for access by the staff if you dplit up on a walk etc.

Friends_and_family Family

6/10

Pleasant

17 Jun 2025

Janette

The hotel has not been open long, but the furniture is already showing signs of wear so I don’t know what it will be like in a year or so.
The windows were filthy outside so the view of the dock can only be experienced with the windows open.

Partner

10/10

Exceptional

09 Jun 2025

SALLY

Great location, lovely apartment with view over the docks and a 5 minute walk to the best bakery ever! Staff were friendly and it was good value.

Friends_and_family Family

8/10

Excellent

05 Jun 2025

Lorna

Very friendly staff, good location and apartment size. Very poor quality mattress not comfy at all