Name: Leonardo Hotel Liverpool
Address: Keel Wharf, 31, Liverpool, L3 4FN, GB

8/10

Excellent

31 Jul 2026

Anthony

We have stayed in this hotel a number of times because it is in a great location, rooms are always clean and breakfast options are good.

10/10

Exceptional

30 Jul 2026

Jennifer

The staff were friendly and and helpful.
The hotel is perfectly placed for sightseeing. Everywhere is immaculately clean . It's quiet during night, so you can have a good sleep. I was given options to choose which floor and the type of bathroom which was excellent

That's why I always stay at Leonardos in Liverpool.

8/10

Excellent

28 Jul 2026

Brian

Rooms could do with sprucing up
Very comfortable beds and low bath was very convenient.

8/10

Excellent

25 Jul 2026

Helen

Great hotel. Would stay again and recommend. Parking was bit of a walk away which was a pain, but that is only tiny grumble.

10/10

Exceptional

23 Jul 2026

Johanna

Warm, friendly, competent welcome from reception.
We had booked a suite and certainly were not disappointed.
Probably one of the nicest rooms we have ever stayed in with terrific views.
I am sorry I did not obtain Receptionist’s name. She made my day. A big thank you to her.
Room was comfortable and clean.
I noticed how hard working staff in restaurant at breakfast time were. All accomplished with a smile so thank you to all.
Varied choice for breakfast - excellent, in fact.
The young man on reception at check out was friendly and helpful.
The hotel itself is positioned perfectly for The Royal Albert Dock. Open top bus stops nearby, ‘ferry cross the Mersey’ within walking distance.
How can one not marvel at the sights of the magnificent city of Liverpool?
Whether at the docks or further out by The Cultural Quarter, delights await around every corner.
I don’t know about Merseybeat. This city has a heartbeat all of its own.
It draws me back time and time again.
Thank you, Liverpool

6/10

Pleasant

22 Jul 2026

Rachael

Clean room, mattress & pillows were too hard for us.
Friendly staff, great selection of food & drinks for breakfast.
Great location, close to the Docks & shopping centre. Train station 15-20mins walk away

10/10

Exceptional

21 Jul 2026

Julie

The staff are very friendly and helpful - nothing was too much trouble.

There's lots of local guides/maps/info available in reception, along with a stand of essentials and drinks (prepare for a shock at the prices), but useful if you need something urgently.

The Liverpool wheel is right on the door step and the city centre is about 15 mins walk away, through the very historical and well maintained Royal Albert Dock.

We will definitely be back :-)

Friends_and_family Family

10/10

Exceptional

21 Jul 2026

Andrew

Really great hotel in a fantastic location. You can walk around the docks, walk to the city centre and Liverpool Central Station. Used a a base to go to Royal Birkdale to see the Open. Its was perfect.

Partner

10/10

Exceptional

13 Jul 2026

Bradley

Good location for what was needed.

Business

10/10

Exceptional

13 Jul 2026

Angela

Lovely hotel in a great location,staff very helpful and friendly, reasonably priced.

Partner

8/10

Excellent

12 Jul 2026

Alastair

Decent hotel in a good location close to Albert Dock and not too far from bus station. Also very walkable to city centre. Staff were friendly and helpful and rooms clean if a little basic with basic amenities. Remember to phone chargers with you as only one USB available in room.
Also disappointing that no water provided in room and VERY expensive to purchase at the hotel @ £3.99 for a small bottle! A Tesco Metro not to far away to purchase your own.

Friends_and_family Friends

6/10

Pleasant

11 Jul 2026

Obianuju

Room was not very clean. Bath tub did not drain well and even after I complained, it still was not sorted properly.

Business

10/10

Exceptional

10 Jul 2026

Lynda

Great hotel, clean, easy to get to, friendly staff perfect central location for a visit to the city!

Friends

10/10

Exceptional

06 Jul 2026

wayne

Great location on dock with Beatles museum to side . Room was good clean rooms . Will be back againnfor sure

Partner

4/10

Poor

02 Jul 2026

Adrian

4* price, 2* service.

We stayed at the Leonardo for 2 nights for a family weekend away. There were various aspects about the stay that were distinctly average, and in particulat the customer service was somewhere between poor and rude.

The location is good, rooms were good, breakfast was good, but the service was comparable to a 2* hotel which also exist in the area at lower prices.

If I was booking again, I would use one of those and I would recommend others to consider the Premier Inn which is just 100 yards away where you will get average service but at a fair price, rather than the Leonardo where you will pay a high price for a shoddy service.

Family

10/10

Exceptional

01 Jul 2026

David

Solid hotel - comfortable, clean, perfect location right on the waterfront and close to activities/museums (eg The Beatles Story). No complains!

8/10

Excellent

01 Jul 2026

Eva Denise

Nice breakfast. Staff very friendly and helpful.

Room had great views but unfortunately grubby carpet and bathroom.

Partner

8/10

Excellent

29 Jun 2026

Nikki

Decent, had to ask for more shower gel, and the windows were really dirty on the outside, carpet a bit grubby too but overall alright.

Partner

10/10

Exceptional

28 Jun 2026

Kelly

Great location for everything you would want to do. Really friendly ant helpful staff .

Partner

10/10

Exceptional

26 Jun 2026

Dave

Staff were amazing, room was fantastic

10/10

Exceptional

26 Jun 2026

Dean

Great position for the docks and up to the usual Leonardo standards

Friends_and_family Friends

8/10

Excellent

24 Jun 2026

Stephen

A couple of small but important things. Shower gel dispenser empty and not refilled by cleaning team. Also only 3 pillows provided for two people. Apparently they were a “bit short because the hotel was full!” A visit to reception resolved this

Partner

10/10

Exceptional

14 Jun 2026

James

Staff very helpful and friendly, very nice hotel

Partner

10/10

Exceptional

09 Jun 2026

Grant

Room was clean fresh tidy staff are really helpful and friendly didn’t have breakfast has had to leave early in the morning good bar serving great food overall experience was 10 out of 10 really can’t fault it and looking forward to returning. Thank you and see you soon.

Friends_and_family Friends

10/10

Exceptional

07 Jun 2026

Sandra

Had an amazing stay lovely room all very clean bar food & breakfast great staff very friendly would stay here again great location

Friends_and_family Friends

6/10

Pleasant

06 Jun 2026

Phil

No hot water on two of the three mornings I was there and also on the last day my bedding was stained on the duvet which was clearly visible. Breakfast was good except the coffee and the staff were amazing!

Business

2/10

Poor

31 May 2026

Zoe

Terrible. Will not be returning. Our room was tired, needing maintenance, dirty carpets, beds felt unclean, bathroom was disgusting - old, mould, we had silver fish running around. Our friends checked in and found a vomit stain on the carpet in their room and mould in the bathroom. Reception did switch the room for them upon reporting but overall the feeling was that this hotel needs a good clean and some maintenance to be brought up to standard again.

Friends_and_family Family

8/10

Excellent

31 May 2026

Rob

Disabled I can't write much more, I thoroughly enjoyed my time there

Friends_and_family Family

10/10

Exceptional

29 May 2026

Hannah

Beautiful room that was clean and so comfy. Bathroom was pretty standard with a stiff shower door otherwise no complaints!
Great night's sleep!

Friends_and_family Friends

8/10

Excellent

24 May 2026

Iwan

Good location for a room for 3 adults to stay in

Friends_and_family Friends

10/10

Exceptional

23 May 2026

Quinette

-

2/10

Poor

19 May 2026

Barry

Hotel canceled reservation the day of travel

Family

6/10

Pleasant

16 May 2026

DAVID

BRILLIANT STAFF LOVELY FRESH BREAKFAST ONLY DOWNSIDE WAS THE ROOM WAS VERY TIRED STAINED CARPET ETC

Partner

10/10

Exceptional

13 May 2026

Cheryl

Very fast check in room spotless and an excellent breakfast. Bar got busy after a concert at the m & s arena but that is to be expected.
Perfect location for a concert at the arena which is literally next door to hotel. Would definitely recommend

Partner

10/10

Exceptional

10 May 2026

Marjorie

Staff were very friendly and helpful.
Rooms were clean and comfortable although the pillows were a bit hard.
Breakfast was very good with a wide variety of choice.
Great location for a city visit.

6/10

Pleasant

09 May 2026

vincent

We had several blood stains on the sheets, duvet cover, towel and pillow case and asked the chamber person if they could change them. They did and there was still blood on the pillow case. There was also a large coffee stain by the bedside. The hotel alarm went off at 7.15am, which was way earlier than we wanted to wake.

Partner

10/10

Exceptional

05 May 2026

Terence

Second visit. Won’t be the last. Cheers

8/10

Excellent

04 May 2026

Dan

Whilst the bedrooms themselves have been updated the carpet in my room was heavily stained. The bathrooms are also pretty dated with damaged mirrors and old fittings.

The location is great for the arena and conference centre, and the bar was staffed by a friendly crew.

Business

6/10

Pleasant

29 Apr 2026

Antony

It is a great location, quite and has many attractions near by, kind staff. The only let down was the room had many moths/flies (couldn’t tell what they were) in the room.

Partner

6/10

Pleasant

27 Apr 2026

Richard

Hotel is in a good location. Warm friendly greeting at reception. Room was ok in first inspection, but carpets needed a deep clean, and pain on the curtains. Lack of some amenities such as bottled water, safe & biscuits. Not bad value. Breakfast was ok, but was very busy so a bit of queueing needed.

Partner

8/10

Excellent

27 Apr 2026

Susan

This is the perfect hotel if you are visiting the M&S Bank arena, just steps away.

10/10

Exceptional

23 Apr 2026

Samantha

Great location for docks

10/10

Exceptional

21 Apr 2026

Carol

Room clean, friendly, helpful staff and a great location for M&S arena.

Partner

10/10

Exceptional

21 Apr 2026

Karen

Excellent from check in until check out, lovely hotel & friendly staff, great breakfast! Will stay definitely again. 10/10

Partner

8/10

Excellent

20 Apr 2026

Joshua

really nice hotel clean rooms and a great view near the docks would recommend

Partner

4/10

Poor

20 Apr 2026

Jonathan

Decent location for a couple of nights in the city but few things to be aware of when booking. It’s an incredibly noisy hotel, I’m not a light sleeper AT ALL and I was awake pretty much every hour with someone drunk AF shouting about something, trying to get in the wrong room or generally being an idiot. The rooms are really tired and desperately in need of upkeep, particularly the bathrooms which when combined with the fact we got assigned to a room with an accessible wet room instead of a standard bathroom (despite not requesting that) ended up giving the vibe of “local swimming bath in the early 90s not decorated ever since” - also just a note that it’s not an optimal experience using a sink that’s barely shin height. Few other thoughts - Breakfast was the definition of ‘mid’, staff some of the least interested humans alive (had two interactions with them where they didn’t even speak), the lifts are slower than just walking and the car park is £54 for 2 days reduced to £36 if you go on the side quest to get your ticket stamped at the hotel, then stand in line at the car park office, then go pay at the machine. Overall unless the location is essential I’d give it a miss.

Family

4/10

Poor

17 Apr 2026

Hideki

So loud and Manager attitude was not helpful.

Business

6/10

Pleasant

17 Apr 2026

Elfed

The room was clean and comfortable. Check-out good and efficient. Check-in was slow; only one member of staff was processing. Breakfast was busy, with long queues, missing items, and poor quality.

Partner

8/10

Excellent

16 Apr 2026

Alexandra

Room was lovely, noisy neibours but was ok after midnight, some staff on check in was a bit snotty then the receptionist that actually ended up checking us in was lovely. Breakfast was nice but was dirty cutlery they got us clean ones there was no Nutella in the big press tubs but the rest of the food you couldn’t fault, all in all it was a decent stay

Friends_and_family Family

6/10

Pleasant

12 Apr 2026

Des

Bit tired looking

Friends_and_family Friends

6/10

Pleasant

10 Apr 2026

Mustafa

The carpets and all the furniture in the room are really dated with huge stains in the carpet

Partner

6/10

Pleasant

10 Apr 2026

Lee

Room was good, surprised at lack of gym. Biggest negative was reception gave someone else our room keys and they walked in on my son. Reception brushed it off as there was no harm done despite it frightening my son.

Friends_and_family Family

10/10

Exceptional

09 Apr 2026

Robert

Clean room and hotel in very central location

Friends_and_family Friends

8/10

Excellent

07 Apr 2026

Bob

The room was OK not superior

10/10

Exceptional

06 Apr 2026

Laura

Just got back from a 3 night stay with my young children. We had a fantastic stay staff were polite, hotel was bright and clean and smelled lovely. Breakfast was fantastic lots to choose from. Continental and cooked also catered for gluten etc. We didn't use the bar so can't review on that. Fantastic location right on the docks, we were there to watch couple of shows at m&s bank arena. It was literally out the door infront of the hotel. Highly recommend this hotel we will definitely be returning in the future 😊

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Joy

Staff very helpful and friendly. Great location.

Partner

2/10

Poor

04 Apr 2026

J

Very disappointing stay, especially for a 4-star hotel.

Our first and second rooms were both unclean, with stained carpets, marks on surfaces, and even makeup marks on the pillow. After being moved twice, the third room initially seemed better, but we later found a small torn bag with white powder residue near the bed, which was extremely concerning as we were staying with a child.

Changed hotel and was given a full refund for the two nights, would not recommend at all.

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Bryan

One thing I would say is. If you are going to tell you staff members off at breakfast. Don't do it in plain site for me to see. The poor staff member looked down after that.

Another thing..... Boiled potatoes at breakfast. No.. Hash browns or none at all!

Self

10/10

Exceptional

03 Apr 2026

sue

The room we had room559 was not has good has the other rooms we have stayed in. It was dark because there was only a slim side window, there was dust and cobwebs on the window so the room obviously wasn’t cleaned that well and the air con wasn’t working 🙁 the staff are friendly as we know must of them has we visit 5-6 times a year.

Family

6/10

Pleasant

02 Apr 2026

Sharron

Have stayed before but the breakfast wasn’t great at all this time. Was really busy but only one side of hot food available.

Partner

10/10

Exceptional

01 Apr 2026

Edward

Excellent front of house staff

Friends_and_family Family

8/10

Excellent

01 Apr 2026

Kerry

Didnt know there was a spa. Staff told us nothing. Soap dispensers didnt work in room.

Friends_and_family Family

4/10

Poor

30 Mar 2026

Douglas

Cons-refused to give us a late check out-1 hour later from 11am to 12pm; lobby and hallways are sprayed with tons of overwhelming scent-if you have allergies to perfumes, colognes or floral smells don’t stay here-felt sick from the chemical exposure which caused coughing, sneezing and runny nose; no place to put toiletries in the bathroom-sink area is small; lack of space to put luggage-we had 2 large bags and 2 carry-on bags; no onsite parking-have to unload luggage, park in a parking garage offsite and then walk back to the hotel

Pros-on the dock area, within walking distance of attractions, beds were o.k, but not great; rooms seemed to be soundproof, 2 small free cookies in room

We did not eat the breakfast so I can’t comment on that.

Partner

10/10

Exceptional

30 Mar 2026

Jackie

Clean room, friendly staff and good breakfast. Nice bar and food too

Family

10/10

Exceptional

30 Mar 2026

Andrew

M

Friends_and_family Family

10/10

Exceptional

27 Mar 2026

Alexandra

It was a nice room not the best view but we enjoyed it

Friends_and_family Family

8/10

Excellent

23 Mar 2026

Katherine

Lovely hotel, friendly staff. Good location.

Family_with_children

6/10

Pleasant

22 Mar 2026

Emma

Was tooth floss in our bathroom presumably from previous guest

Friends_and_family Family

10/10

Exceptional

16 Mar 2026

Scott

good hotel and great location

Friends

10/10

Exceptional

08 Mar 2026

Andre

Great location, lovely helpful staff, cannot recommend enough

Friends_and_family Friends

10/10

Exceptional

06 Mar 2026

Stephen

All good

10/10

Exceptional

02 Mar 2026

sue

Big rooms comfy beds, the staff are always friendly as we visit the hotel about 6-7 times a year so most of them know us ( Logan, Ste, Kyle, Edward) they always look after us 😁

10/10

Exceptional

02 Mar 2026

sue

Friendly staff close to the docks where is this plenty of restaurants to eat and shops to browse around and a couple of minutes walk to Liverpool one

10/10

Exceptional

28 Feb 2026

Simon

Lovely rooms
Comfortable beds
Friendly seagull tapping on the window

Business

10/10

Exceptional

22 Feb 2026

MARISHA

Clean room, staff were excellent and really helpful. Bar was really good and breakfast in the morning. Perfect location as well

Leisure Partner

10/10

Exceptional

19 Feb 2026

Steven

Amazing room with great view in a great location. Spacious and comfortable apart from one issue. The heating didn't work and this was a pretty cold night! I did report to reception but it was quite late in the evening and it wasn't fixed. They did provide a very small radiator for me but it didn't really help. Fortunately once in bed it wasn't too bad. The staff were however pleasant and helpful and I'd definitely consider a return visit.

Self

10/10

Exceptional

15 Feb 2026

David

Great hotel and good rooms in a superb location with very friendly staff.

Leisure Family

8/10

Excellent

14 Feb 2026

Sasha

Really good location, communal areas are very welcoming and the reception staff are very helpful

Leisure Partner

10/10

Exceptional

09 Feb 2026

Sean

Friendly staff. Very clean

Leisure Friends

10/10

Exceptional

02 Feb 2026

Sheena

Great size room, very spacious, was ready ahead of time. Staff were very welcoming helped with transport queries.

Leisure Family

10/10

Exceptional

31 Jan 2026

Ian

Wonderful hotel staff. Attended all my needs. The room was clean with an amazing view of the Albert Dock. Just wish there were more chest of drawers for guests who stay a few days. And a couple of shelves in the bathroom.

Partner

2/10

Poor

27 Jan 2026

Boyd

On arrival a £100 deposit was required and a photocopy of a driving licence etc? Not good for GDPR and the deposit is only refunded after a room check? Talk about not trusting your guests!!! won't be staying again

Business

10/10

Exceptional

25 Jan 2026

Vivien

Great breakfast

8/10

Excellent

20 Jan 2026

Dominic

Room could do with some tlc. Stains on the carpet and mouldy sealant around bath and shower

Friends_and_family Family

6/10

Pleasant

14 Jan 2026

david

Hotel rooms are a bit tired and need maintenance. The Bar ran out of some items.

Business

8/10

Excellent

11 Jan 2026

Connor

Rooms had some minor damages to handles and phone and shower

Friends_and_family Family

8/10

Excellent

10 Jan 2026

Graham

Really nice hotel, great location by the docks. Staff were all friendly. Room I stayed in was nice and really good size, bathroom though needs updating to match the room and to point out one bad point with the room the carpet in places had tea/coffee stains but aside from that really good hotel that I’d stay at again.

Leisure Self

10/10

Exceptional

04 Jan 2026

Fiona

Great location. Room was spotless. Staff were helpful.

Leisure Friends

6/10

Pleasant

02 Jan 2026

Nelson

Staff were fine. Hotel could do with upgrading carpet in rooms had stains, bathroom old fashioned though clean but shampoo empty and carpet in corridors showing age. Expected more from a 4 star

Friends_and_family Family

8/10

Excellent

02 Jan 2026

Jonathan

Great location, nice and clean and quiet

10/10

Exceptional

01 Jan 2026

Paula

Room with an amazing view!

Partner

4/10

Poor

29 Dec 2025

David

We love staying at this hotel. It’s one of our favourites and the location is perfect. On this occasion the person who checked us in was not very welcoming and clearly couldn’t be bothered. The staff at breakfast were very stressed and very rude. This won’t stop me using this hotel but the staff need to think about our they conduct themselves with paying customers. Other than that, we love it here.

Leisure Family

8/10

Excellent

28 Dec 2025

Wayne

Great location.

Partner

10/10

Exceptional

28 Dec 2025

sue

Friendly staff as always, big rooms and comfy beds, close to the docks and Liverpool one

Leisure

8/10

Excellent

28 Dec 2025

Yin Kwan Yvonne

The room is clean and in a good location. Unfortunately, the parking fee is quite expensive at £18 per night.
The breakfast was delicious.

Friends_and_family Family

10/10

Exceptional

27 Dec 2025

Joy

Great property in a good location.

Leisure Partner

10/10

Exceptional

27 Dec 2025

Philip

The hotel team were very friendly, check in was quick and easy. Great location 👌

Partner

6/10

Pleasant

21 Dec 2025

Graeme

Breakfast was a bit sad, plenty of choice but low quality.
Beds were ok, larger would be better, we didn’t sleep well.
On a positive note reception staff were lovely and coffee machines at breakfast were good.
Overall not a great experience but adequate.

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Graeme

.

Business Self

8/10

Excellent

19 Dec 2025

John

Great location for the arena , very warm welcome on checking in , nice and roomy room , breakfast was ok , but I prefer my food a bit more cooked and so the bacon sausage eggs etc just didn’t appear to be that , that was only thing that let the hotel down in my opinion

Partner