Name: Pullman Liverpool
Address: Kings Dock, Liverpool, L3 4FP, GB

10/10

Exceptional

26 Jul 2026

Andrew

Amazing location, staff, and rooms. Thank you!

8/10

Excellent

26 Jul 2026

Hayley

On arrival the receptionist was very warm and welcoming, overall staff was lovely. The Crome cast did not work in our room, we had several staff try to fix it, so we was switched rooms to the one next door for it to be the same and told to wait until tomorrow for it to be put on the job list. Bathroom floor had a hole in it which was just covered over with thin wood and Lino. Breakfast was lovely, a lot of variety. We only had one bath robe in each of the rooms we had that was booked for 2 people.

10/10

Exceptional

26 Jul 2026

Alex

The room was lovely and spacious, bed was really comfy and the bathroom was gorgeous. Staff were so lovely and helpful. The hotel itself is very modern and really attractive. Good location to be on the docks and it would be great if you’re going to the area or exhibition centre. 10 min walk into the city centre. Really recommend and we’ll definitely be back!

10/10

Exceptional

25 Jul 2026

David

Very helpful and thoughtful staff made this a happy visit!

10/10

Exceptional

24 Jul 2026

Sue and Stephen

The staff were so accommodating, professional,friendly ,amusing making you feel welcomed

10/10

Exceptional

23 Jul 2026

Claire

A great location for exploring Liverpool.

8/10

Excellent

23 Jul 2026

Martin

Great hotel, next to local arena but away from the bars and restaurants. Big car parks next door . Only 10 minute walk to Liverpool one.

10/10

Exceptional

20 Jul 2026

Laura

We stayed in the premium deluxe room and it was beautiful. Nice big windows and a nice big bed. The mini bar is included in the room, however. The only “snack” included was 1 packet of crisps and 2 caramel wafer biscuits. There was choice of mini bottle of wine. But only one of Diet Coke can.
The hotel itself was lovely, the main toilet area in reception was very aesthetically pleasing. We sat down in the lobby to watch the football and it was pleasant even with the amount of people in there. Food was delicious and the choice at breakfast was fantastic. We were woken by the fire alarm at 6am unfortunately, which was sad as a lay in was on the cards. Also, coconut milk shows as an alternate option on the card in the rooms but they don’t actually have this option. All in all, the staff, the quality of the food and the stay were superb

10/10

Exceptional

17 Jul 2026

Antonio

Great stay. Lovely hotel.

10/10

Exceptional

15 Jul 2026

Ian

My first stay at The Pullman, and I was really impressed. Everything was just right - the attention to detail was excellent. Things were in just right place and just worked.

Just one example to illustrate the “getting things just right” point. I used the air conditioning - we’re in the middle of a hot spell. But unlike many hotel systems where the fan is noisy and all moisture is sucked out of the air, here it was subtle and silent.

Quality place.

Family

10/10

Exceptional

14 Jul 2026

Molly

Amazing hotel! Very friendly and helpful staff! Only complaint was that the lighting wasn’t great in our room when getting ready and as there wasn’t a mirror near the natural light! Other than that I couldn’t fault it. Really comfy beds, great location,

Partner

10/10

Exceptional

14 Jul 2026

Joseph

Great stay. Thanks.

Partner

10/10

Exceptional

13 Jul 2026

John

Book this for my parents and they loved it. Comfy beds and pretty good views from riverside. I also appreciate the eco friendly bathroom items (cotton buds, nail file, cotton round and shower cap all in paper wrapping)

Partner

10/10

Exceptional

12 Jul 2026

Gwyn

Really great stay, the staff were amazing. The lady manager brilliant sorting out parking for my wife's mobility scooter. All in all brilliant thank you.

Partner

8/10

Excellent

09 Jul 2026

Andrew

Room was decent size and also a good size bathroom with a nice walk in shower
Comfortable bed and decent pillows
Great location in the docks
If you have a blue badge it's a bit of a nightmare because there is no parking close by
The garage, with the discount was £18.50!!!!! And a walk

Partner

10/10

Exceptional

08 Jul 2026

Duncan

Very good ..... recommended

Partner

10/10

Exceptional

06 Jul 2026

Peter

Great location and very comfortable

Partner

10/10

Exceptional

06 Jul 2026

Christopher

I have been staying at this hotel for many of my visits to Liverpool, never disappoints.

Self

10/10

Exceptional

30 Jun 2026

Tim

Excellent night's stay for my mum's 75th birthday

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

jeff

Had to move hotels last minute and booked the Pullman.

Friendly and attentive staff, plus top class amenities made for an excellent stay.

Definitely recommend staying and will be back at the next opportunity!!

Friends

8/10

Excellent

28 Jun 2026

GARETH

Good location and facilities

Partner

10/10

Exceptional

27 Jun 2026

Samantha

Excellent staff very helpful especially at reception we had queries about buses they went all out to help us plus the lad at breakfast was lovely very friendly and helpful The rooms are air conditioned a must in recent weeks views lovely bed comfy and great facilities a defo 10/10 most definitely staying again

Partner

8/10

Excellent

27 Jun 2026

Lorraine

Love staying at this hotel. Great location and car parking 5 minutes walk away. The staff are super friendly and helpful. The rooms with river views are amazing. Good choices of cooked and continental breakfasts. Will definitely be staying there again soon.

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

Simon

Amazing view. Loved the hotel

Partner

10/10

Exceptional

26 Jun 2026

Jonathan

Really friendly and helpful front desk staff. Clean spacious room, climate control good

Business

10/10

Exceptional

24 Jun 2026

Elizabeth

It was great location, nice rooms

Friends_and_family Family

8/10

Excellent

23 Jun 2026

Jake

Clean, helpful staff, good location with nice running trail along water, easy access to restaurants and shopping, museums, etc. Overall, a great stay. I would happily stay here again.

Business

8/10

Excellent

22 Jun 2026

Linda

The location was perfect, bed was comfortable and room was well equipped. I don't use the bar, restaurant or any other facilities.

Friends_and_family Friends

8/10

Excellent

21 Jun 2026

Lorraine

This is my go to hotel when staying in Liverpool. Great location. The staff are really friendly and helpful. Lovely clean spacious rooms with good views. Breakfast is good but you need to get down early to avoid the queues.

Partner

10/10

Exceptional

19 Jun 2026

Susan

My only beef with the stay was having to join a huge queue, with non residents, for the bar, after the concert. I think there should’ve been provision for residents to have priority service. Apart from that 10/10 all the way. With a special
mention for the guy doing the meet and greet!

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

David

A great hotel in a great location and the room was nice and big.

Partner

10/10

Exceptional

14 Jun 2026

David

Lovely place to stay 😊💯

10/10

Exceptional

13 Jun 2026

Nick

Very clean. Great hotel stayed multiple times

Partner

10/10

Exceptional

13 Jun 2026

David

Great food, great staff, great room!

Business

6/10

Pleasant

10 Jun 2026

Yidi

Good location

Family_with_children

10/10

Exceptional

07 Jun 2026

David

Quick friendly check in. Room on the 7th floor was lovely, clean, had everything we needed. Great views of the river. Bed and pillows were really comfy and the rooms were really quiet. Bathroom shower had amazing water pressure and temperature was perfect.

Partner

10/10

Exceptional

05 Jun 2026

David

Fantastic view from the room of the river. Fantastic hotel and amenities

10/10

Exceptional

01 Jun 2026

Kimberly

Rooms were clean and spacious.

Self

10/10

Exceptional

29 May 2026

Ruth

Enjoyed the lobby space and delicious good valued breakfast.
Our room was clean with ample space and good quality products.

Partner

8/10

Excellent

28 May 2026

Belle

Room was clean and staff were very helpful letting us check out late and check in early. Also our fridge was not working but staff were very supportive all through making sure that we were okay. Very close to the M&S Bank arena.

Partner

10/10

Exceptional

26 May 2026

Michelle

Spotless throughout the hotel - only a dirty cup at my table during breakfast which still had marks from the previous guest I guess!
Staff very friendly polite and helpful
Breakfast was very good, in addition poached eggs were made as requested nothing was too much trouble
Bar area very relaxing with a pianist singing whilst enjoying a few beverages

Self

8/10

Excellent

25 May 2026

Favour

Clean room

10/10

Exceptional

24 May 2026

Mayowa

The room was clean, nice and friendly staff but expensive parking king dock car park nearby.

Self

10/10

Exceptional

23 May 2026

Laurence

Great hotel very convenient for all the Liverpool attractions. Friendly staff. Great breakfast. Don't forget the hotel deal with the Kings dock car park next door; our £27 25hours was reduced to £18!

Partner

10/10

Exceptional

23 May 2026

David

Nice place to stay by the river .

8/10

Excellent

22 May 2026

Doug

Wonderful modern location with very helpful staff

Friends

10/10

Exceptional

16 May 2026

Olivia

I love this hotel. I always try and stay here if I can when I visit Liverpool. It's close enough to the centre and yet, far enough away. It has lots of amenities and is overall a lovely place to stay.
The staff are friendly, approachable and helpful. I was chatting a bit to the staff because I was traveling solo.
It's always clean and tidy.
The room has two single beds put together (if you book a double room opposed to a twin room) so the bed is huge and comfy. The walk in, waterfall shower is one of my favourite amenities.
I ate breakfast here, it's a buffet breakfast with all sorts. Cooked/continental/cheese and meat/juices, tea, coffee, water. It was a nice breakfast and the environment is quite calming.
The prices of bar menu/drinks are - in some cases - really quite steep. That is my only criticism. My margarita cocktail was £14.90 🙈

However, the checkout time here, is 12pm. When a lot of hotels are between 10-11 and make you pay extra for late check out for it to be 12pm.
I checked out early, but they label and store your suitcase for you, to pick up later, if you want to go out without lugging round a suitcase. This is very helpful.

Self

10/10

Exceptional

16 May 2026

Bex

We really enjoyed our stay here. The room was lovely and really well presented with lots of space. We loved the views from the hotel room too. The bathroom was lovely too. The breakfast was good and we felt like there were a lot of options and food was a good quality. Staff were really friendly and welcoming and we could leave our bags both days which was nice for exploring the city. We loved the location down on the docks. We didn’t realise it was next to the arena so it was very busy around the area on the Saturday we didn’t mind but some people might not like to be so close.

Friends_and_family Friends

10/10

Exceptional

12 May 2026

JENNIFER

Very courteous staff and the breakfast offered a wide selection of delicious food.

Partner

10/10

Exceptional

07 May 2026

Claire

Great stay and great location just 2 mins from the bus stop from the airport. Friendly staff and clean and cosy room. Food in the restaurant is excellent and reasonably priced. Only shame is that the windows dont open, a little bit of fresh air is always nice but the air conditioning works well. Second stay here, would come back again.

10/10

Exceptional

05 May 2026

John

Staff are always lovely and helpful. Rooms are clean. Excellent service

Friends_and_family Family

10/10

Exceptional

04 May 2026

Nicky

The staff were super helpful, everyone we dealt with went out of their way

10/10

Exceptional

29 Apr 2026

Hywel

Clean room

10/10

Exceptional

20 Apr 2026

Neil

Good breakfast with plenty of options, good staff lovely live piano player and singing by James .
Parking easy,drop off then park.Easy.
Hotel is in a great position

Partner

10/10

Exceptional

19 Apr 2026

Joanna

Great location for the arena. The room was spacious and clean. Breakfast was good value, with lots of options. Staff were friendly and helpful throughout the stay

Self

10/10

Exceptional

14 Apr 2026

Darci

Quiet, super comfortable bed, excellent blackout curtains, fabulous shower.

Family

8/10

Excellent

13 Apr 2026

Jacqui

Clean room super comfy beds helpful happy staff great location for the arena

Family

10/10

Exceptional

13 Apr 2026

Alison

Fantastic hotel, stayed for a gig at the M&S arena and it couldn’t have been any better. The twin room was extremely spacious with a wonderful view of the river and city. Excellent breakfast too.
Would definitely recommend, and will be our go to hotel choice in Liverpool.

Friends_and_family Family

8/10

Excellent

12 Apr 2026

Janet

We have stayed here before, and the decor, cleanliness, and friendliness of staff were just as good. We had an issue with a noise in our room, but on reporting to staff in Reception we were offered ( and moved) to another room straight away.
Breakfast times were busy, particularly as our stay coincided with the Grand National, but all staff kept a good sense of purpose, making sure that everything flowed as smoothly as possible. Well done and thank you.
Next time we are in Liverpool, we shall certainly look again at staying here (availability and price being considered).

Partner

8/10

Excellent

08 Apr 2026

lee

Room looked tired not as clean as expected. Good bathroom and shower though

Partner

10/10

Exceptional

07 Apr 2026

Meera

Beautiful hotel, well equipped, good location, clean and friendly staff

Friends

10/10

Exceptional

06 Apr 2026

John

Another brilliant stay.

Partner

8/10

Excellent

04 Apr 2026

sook leng

no washing cream, tea bags etc

10/10

Exceptional

04 Apr 2026

Gavin

Great location for visiting all sites . Also great park
Next door with extra discount if you stay in the hotel . Was down for the Scotland game at Everton’s new stadium. Thanks for a great stay

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

Amanda

Room was lovely, good location for eating out and shopping,great stay for daughters 18th.

6/10

Pleasant

02 Apr 2026

Shailendra

Parkingbis not included in the price... its additional cost on top of the room and breakfast cost..

Friends_and_family Family

6/10

Pleasant

02 Apr 2026

Laura

No WiFi working and phones to room service not picked up.

Friends

10/10

Exceptional

01 Apr 2026

Patience

Excellent hotel with discounted parking. Breakfast in the hotel was very good with plenty of choice. The rooms were spacious & clean. All the staff we came in to contact with were friendly & helpful

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

Janet

The staff are amazing; friendly and helpful. View from our 8th floor room was great.

Partner

10/10

Exceptional

01 Apr 2026

Natalie

Great hotel. Room amazing

6/10

Pleasant

01 Apr 2026

Samantha

Room was very tired looking and in need of a refresh. The room wasn’t overly clean and the bed was incredibly uncomfortable. On the day of our checkout, the cleaners were trying to access our room whilst we were getting ready to leave. They kept bashing the door to open it and despite us shouting we were in the room they kept doing it. We reported this to reception and were told that we would be contacted about it. Two days later and still not received any apology or contact from management. The hotel was well located for the M&S arena.

Partner

10/10

Exceptional

31 Mar 2026

Martyn

Didn't have breakfast. Parked on Kings Dock very close to hotel

Partner

2/10

Poor

28 Mar 2026

Paul

Would not stay again. £179 for a night. Images and reviews do not match experience. Needs a good clean. Rooms very very over priced. Breakfast cold and limited selection. Waiting for food to be cooked. No cutlery had to search. Staff cold and unwelcoming. No one speaks or checks your ok. Very cold unwelcoming atmosphere. Truly disgusting

Partner

10/10

Exceptional

27 Mar 2026

Stephen

Clean & v safe area . Superbly appointed rooms
handled difficulties ( power cut) very well

Self

8/10

Excellent

25 Mar 2026

Kelsey

The staff are always fantastic at this hotel and the communal areas are lovely. The rooms are a little tired and the fridge in our room didn’t work (we were only here for work for one night so we didn’t report this) but overall the hotel is lovely and the location is brilliant for our needs.

Business

10/10

Exceptional

23 Mar 2026

Warren

.

Partner

10/10

Exceptional

20 Mar 2026

Chris

Great location on the docks. Clean. Great friendly staff

Friends

10/10

Exceptional

18 Mar 2026

Patrick

I didn’t use the gym but my friends did and liked it. I went for runs. I could easily get to many areas from the Pullman.

Friends

10/10

Exceptional

10 Mar 2026

Michael

Fantastic location, easy parking friendly helpful staff

Partner

10/10

Exceptional

10 Mar 2026

Stephen

Rooms were fantastic and the location of the Hotel was perfect. Walking distance to local landmarks, and conference centres. Perfect for Business and Pleasure

Business

4/10

Poor

06 Mar 2026

Jason

Room was dirty, stains in bathroom plate in doorway, carpets old and dirty, itchy all night in bed.
Location is greasy for liverpool docks but a long walk to the city shopping like Liverpool One. Far better hotels in the city. Was fist out in a room tha I refused! Paid more for a similar standard room but an amazing dock view- that was the best thing about the stay and it was superb view wise.

Business

10/10

Exceptional

06 Mar 2026

Andrew

Missing a pool/spa, otherwise a fantastic hotel & superb location for a stay in Liverpool or a corporate event. We have been looked after wonderfully by all the team, thank you!

Business

8/10

Excellent

03 Mar 2026

Tracy

Easy walk to all of the attractions and shops. Can be a little windy being close to the Mersey. It is nicely located just away from the City centre to have some quiet at the end of the day. We were made to feel very welcome by all the staff, the rooms were comfortable and had everything we needed, I thnk they could do with a refresh, but this did not spoil our stay.

Friends

6/10

Pleasant

02 Mar 2026

Paul

Such a shame to score as only ok, as previously when staying at the Pullman we have really enjoyed everything about our stay and this time there were still positives but also some negatives sadly.

Positives: warm welcome from all the staff team, lovely food in the restaurant and when I say lovely I really mean AMAZING. Great location, handy yet expensive ish parking (£18 overnight).

Negatives: air con/heating didn’t work, no hot water for the shower, the room service breakfast was ice cold and really not worth the extra cost for room service as I’m guessing the breakfast was just picked from the buffet.

Such a shame as the negatives left a sour taste and spoiled our otherwise top impression of the Pullman Liverpool.

Partner

8/10

Excellent

01 Mar 2026

Paul

Five night stay, over weekend missed one day housekeeping with sign on door.

Partner

10/10

Exceptional

27 Feb 2026

Tracey

Clean room, great view down the Mersey from hotel room and the restaurant evening meal 10/10

Partner

10/10

Exceptional

24 Feb 2026

Betty

Staff ate lovely

10/10

Exceptional

23 Feb 2026

Sam

Fantastic view from the room and great bathroom

Partner

10/10

Exceptional

22 Feb 2026

Marcus

Overall, very happy with the stay. Good location, very clean, nice bathroom. Minor comments are to add more lighting to the bathrooms (they are a little dark) and put more attention to enhancing the fitness space.

Partner

8/10

Excellent

22 Feb 2026

duncan

Clean large room.

Partner

10/10

Exceptional

21 Feb 2026

Lee

Great service, hotel and room were excellent.

10/10

Exceptional

21 Feb 2026

Zena

Staff were very helpful. Room was clean. Had a lovely view across the mersey. Bed was very comfortable. Did not have breakfast so cannot comment.

Partner

10/10

Exceptional

21 Feb 2026

Alana Ellen

Room was clean and they provided us with requested upgrade. All staff were extremely helpful and lovely. No complaints

Family

8/10

Excellent

21 Feb 2026

Angela

A comfortable, clean hotel. Good breakfast. Great for a one night stay.

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

R

Great. Parking was expensive and only one way entry couldn’t go in and out during parked time. Good tourist location

Leisure Partner

10/10

Exceptional

16 Feb 2026

Stephen

A great hotel, ideally located for the Arena and the Albert Dock area, rooms great, staff friendly and helpful. Could not fault our stay!

Partner

10/10

Exceptional

15 Feb 2026

david

Great service, very modern rooms! Good location!

Friends_and_family Family

10/10

Exceptional

14 Feb 2026

Karen

We love this hotel ❤️

Leisure Partner

6/10

Pleasant

13 Feb 2026

Dawn

This hotel on the surface had everything but although the staff were great there were a few fails. Food was bland and staff were extremely pushed, those that were working. Room was well appointed and large but water pressure was very poor. Wifi not great.

Business

10/10

Exceptional

13 Feb 2026

Ian

Hotel stay was great, bigger than average room and bathroom which for a city hotel is unusual. Staff were very friendly and helpful in particular the concierge was outstanding. The only negative was upon check-in the reception computer crashed just as payment was made so had to make 2nd payment which although was assured only one payment would be taken, in fact two payments were taken. Hotel has agreed to refund the second amount which I am still waiting to receive.

Leisure Partner