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Lock and Key Boutique Hotel
Liverpool · United Kingdom
15 17 Duke StreetView location
9.0/10Excellent301 Reviews
Cleanliness9.2/10 9.2
Service9.6/10 9.6
Comfort8.8/10 8.8
Condition8.6/10 8.6
Neighborhood9.6/10 9.6
Amenities9.0/10 9.0
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Lock and Key Boutique Hotel
With a stay at Lock & Key Hotel, you'll be centrally located in Liverpool, just a 4-minute walk from Concert Square and 6 minutes by foot from Liverpool ONE. This 4-star hotel is 0. 4 mi (0. 7 km) from Cavern Club and 0. 5 mi (0.
9 km) from Beatles Story. Make use of convenient amenities, which include complimentary wireless Internet access and concierge services. The front desk is staffed during limited hours. Enjoy a meal at the restaurant or snacks in the coffee shop/café. The hotel also offers room service (during limited hours).
Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 8:00 AM to 1:00 PM for a fee. Stay in one of 14 guestrooms featuring Smart televisions. Complimentary wireless Internet access is available to keep you connected. Bathrooms have showers and complimentary toiletries.
Conveniences include phones, as well as laptop-compatible safes and electric kettles.
Show less
With a stay at Lock & Key Hotel, you'll be centrally located in Liverpool, steps from Liverpool ONE and 9 minutes by foot from Cavern Club. This hotel is 0.5 mi (0.8 km) from Royal Albert Dock and 0.6 mi (1 km) from M&S Bank Arena.
Stay in one of 14 guestrooms featuring Smart televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and desks. Featured amenities include luggage storage and a safe deposit box at the front desk.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Non-smoking
Check-in and check-out
Check-in from
3:00 PM
Check-in until
11:00 PM
Check-out until
11:00 AM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
No elevators
Guests will receive an email with special check-in instructions
LGBTQIA+ friendly
Guest will receive an email before arrival 24 hours
Professional property host/manager
Pets not allowed
Cleaning and safety
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
-
Special Instructions
The front desk is open daily from 8:00 AM - 11:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email within 24 hours before arrival with check-in instructions. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
-
Minimal age
18
-
Optional fees
- Fee for cooked-to-order breakfast: approximately GBP 10 for adults and GBP 10 for children
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Nearby attractions
Liverpool ONE
0.1 km / 0.1 mi
The Bluecoat
0.2 km / 0.1 mi
Concert Square
0.3 km / 0.2 mi
Jeffs of Bold Street
0.5 km / 0.3 mi
Clayton Square Shopping Centre
0.5 km / 0.3 mi
Liverpool Playhouse
0.6 km / 0.3 mi
St John's Beacon
0.6 km / 0.4 mi
Merseyside Maritime Museum
0.7 km / 0.4 mi
Royal Court Theatre
0.7 km / 0.4 mi
Cavern Club
0.7 km / 0.5 mi
Chinatown
0.7 km / 0.5 mi
Royal Albert Dock
0.8 km / 0.5 mi
Liverpool John Moores University, Mount Pleasant Campus
0.8 km / 0.5 mi
St. George's Hall
0.8 km / 0.5 mi
The Beatles Story Museum
0.9 km / 0.6 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 14
- hotel
- 24-hour reception
- Wi-fi
- Room service
- Hotel safe
- Cloakroom
- Concierge
- Luggage room
- Café
- Bar
- Restaurant
Show 4 more facilities & services
- Printer
- Breakfast
- Breakfast a la carte
- Non-smoking establishment
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
No room details available for this hotel.
Guest reviews
What other guests saying about Lock and Key Boutique Hotel
100
reviews shown
S L
Excellent location, friendly team
Fantastic location, easy access to transport, restaurants and shopping. The staff are really lovely and helpful and friendly (like everyone we met in Liverpool!) it’s a great big old house and full of character, and we booked a ‘spacious room’ which was indeed spacious and comfortable, with a huge bed (very comfy). Although on top floor (stairs, no lift), there was nothing in the way of view - just brick walls - and the decor (dark grey paint/black wallpaper with colour floral pattern and mostly black carpet) made the room feel somewhat dark. Skylight in bathroom helped. Shower fabulous. Very tired looking grout/sealant in shower area (grimy and mouldy), and generally furniture tired, chipped, a bit on the shabby side. A lot of scuffed paintwork etc. no fridge in room but reception happy to let us use theirs. We had a great stay overall, just suggest a bit of a refresh.
Sindy
Quirky place.
Richard
Great location and a lovely big room and comfortable bed.
Thushara
Rooms need more Tlc
Underwhelming- tv broken, shower left bathroom floor extremely wet. No plug point where kettle was. Wobbly table!
Nigel
Lock&Key Liverpool
We stayed two nights in a very spacious room at this small hotel. It is in an ideal location being very close to Liverpool1 and Albert dock area. Also only a short walk to the two cathedrals. The staff were friendly and helpful and a broken shower was fixed quickly but the faulty tv proved more difficult. There is no dining room but a small Italian restaurant is attached, which had a basic breakfast menu.
Not a good place if you have mobility issues as there are a few steep steps to the entrance and no lift inside.
Would stay again.
Not a good place if you have mobility issues as there are a few steep steps to the entrance and no lift inside.
Would stay again.
Caroline
What to say ! We payed over the odds as it was Grand National weekend but I still expected more, the hotel, is in a great location, the staff were really helpful and Friendly but that's the only positives
The bed sheets were stained, the hairdryer is useless, make sure you take your own, no glasses in the room for a drink of water, the room was very warm but the fan outside the window meant we had to keep in shut, no AC.
We had no house keeping, we were brought fresh towels and cups when I asked.
The remote for the TV was broken.
No working fans in the bathroom
The bed sheets were stained, the hairdryer is useless, make sure you take your own, no glasses in the room for a drink of water, the room was very warm but the fan outside the window meant we had to keep in shut, no AC.
We had no house keeping, we were brought fresh towels and cups when I asked.
The remote for the TV was broken.
No working fans in the bathroom
Sarah
Staff lovely. Cold room. No natural light. Tiny sink. Nowhere to put our clothes other than hanging up. One chair. Didn’t look anything like photos. Not Worthing to have been listed on Sunday times as a good place to stay. Breakfast confusing, not given appropriate information.
Karl
Quirky little room.
Perfect location.
Perfect location.
Stephen
The hotel is in a great location, everything you'd need around you. Great option for a short break in Liverpool.
Room was lovely and warm slept soundly in the bed. WiFi was patchy at best, though we weren't in the room that long to use it to sky great extent.
Extra mention for the staff. Meg, who checked us in, Pat, security man and the lovely cleaner that saw us in the morning were all fantastic and a credit to the hotel.
Room was lovely and warm slept soundly in the bed. WiFi was patchy at best, though we weren't in the room that long to use it to sky great extent.
Extra mention for the staff. Meg, who checked us in, Pat, security man and the lovely cleaner that saw us in the morning were all fantastic and a credit to the hotel.
Andrew
A cracking hotel for the money!
A goo location but maybe noisy at the weekend due to proximity of night life.
Gary
Disappointment
Very disappointing stay. Kept up due to noise all night; left at 5am. Shower was unusable as the temperature control was broken. Bed very uncomfortable.
Emailed the hotel several times asking to discuss but never got a reply so I am afraid I am left with no choice but to post this review.
Staff were very friendly to be fair.
Emailed the hotel several times asking to discuss but never got a reply so I am afraid I am left with no choice but to post this review.
Staff were very friendly to be fair.
Mary
Very welcoming staff. Room very clean and fresh but felt a little tired. Would not hesitate to recommend for a wee short break. Central so very handy for our Liverpool visit.
Verified traveler
Outdated photos on Hotels.com
The photos of the hotel are outdated. Kitchen/bar not open. All the windows were dirty. Lots of dust on the window frames. Room quite spartan. Hardly any decor (1 picture on the wall). Stayed on top floor. Boxed in by other buildings hence no view.
The positives: staff are very kind & helpful. Their service is excellent
The positives: staff are very kind & helpful. Their service is excellent
Susie
Absolutely fantastic hotel. Staff were so friendly, the room was beautiful, location was perfect. Can’t recommend enough.
Marcus
The property was lovely, the lady on reception was nice and welcoming when we arrived. The room was modern and easy to relax in, we just couldn't get the heating on but the lady on reception was amazing again and provided a portable heater. The beds are very comfortable and overall we had a great stay :)
Verified traveler
Cosy hotel in excellent central Liverpool location
Cosy hotel in excellent location for central Liverpool. The staff were really helpful and welcoming, the room was comfortable but the shower wasn't very powerful and tended to leak out of the shower base which could get annoying if staying longer than a couple of days.
Edward
The hotel had no food or breakfast options. There were no shampp or shower gel and the shower leaked all.over the floor and into the carpet. Was a mouldy smell all night..
JENNIFER
Good value for one night
This place is good for a pitstop / one night or so. Check in staff were lovely, hotel & room were nice and warm in the winter. As a solo female traveller, the hotel also felt very safe. My room was good for the price, but a couple of added details could have made it great. A bedside lamp so that there was more option than just the ceiling light would be great, and looking at the shower drainage system which is slow - the shower is more of a wet room and the floor could flood easily.
Daniel
Great location, friendly staff. Rooms cleanliness not up to standard of price / what’s advertised / pictures. Daily room cleaning was also cursory. Lots of the furniture looked heavily used. Wasn’t a dealbreaker but given the price and advertising as bespoke/boutique, did not meet expectations.
Danny
Good value
Pros- the staff were very friendly and overall for the price paid the room it was good value. Great location.
Cons - the room was tired looking and the bathroom was tiny. It was not water tight meaning the room did smell of damp
Cons - the room was tired looking and the bathroom was tiny. It was not water tight meaning the room did smell of damp
Haneef
Excellent customer care
The receptionist Indira made our stay so enjoyable by making sure we got everything we needed. Excellent customer care!
Graham
Great Hotel, will be back
Check in was easy, room 202 is big, the small heater in the corner doesnt really warm the room, so a bit on the cold side. Windows could do with soundproofing as the sound from outside is very audible, didnt really bother us but my bother others.
Bathroom is well equipped and large with underfloor heating.
The full Lock & Key full breakfast is delicious and worh every penny.
The hotel is situated perfectly, 2 minutes from Liverpool One shopping area, 2 minutes from the Albert docks and 15 minutes from the Empire Theatre.
Bathroom is well equipped and large with underfloor heating.
The full Lock & Key full breakfast is delicious and worh every penny.
The hotel is situated perfectly, 2 minutes from Liverpool One shopping area, 2 minutes from the Albert docks and 15 minutes from the Empire Theatre.
Lauren
Ideal location, plenty of parking available within short distances. Room was cute, good for a place to stay after a night out.
Maria
Great location
Perfect location for city centre, less than 5 minute was to John Lewis.
Always a warm welcome and perfect breakfast.
Always a warm welcome and perfect breakfast.
Elizabeth
Pros: Friendly staff, comfy rooms, amazing location very central.
Cons b: noise issues from party-goers who kept me awake for one hour in the night, I know it's not the hotels fault but maybe they can ask guests to be quiet after a certain time or not let young groups all stay in one room
No lift and shower is open so wets the entire bathroom
Cons b: noise issues from party-goers who kept me awake for one hour in the night, I know it's not the hotels fault but maybe they can ask guests to be quiet after a certain time or not let young groups all stay in one room
No lift and shower is open so wets the entire bathroom
Peter
Great Stay
Really nice stay for one night to visit family in Liverpool. Overall, the hotel offered exceptional value for money and I'd not hesitate to return in future.
CURTIS
Reviews dont match the hotel, its poor.
Booked 2 rooms for 1 night. My mother is disabled and the hotel were not able to offer a ground floor room. They also have no lift and no accessibility measures in place at all. My room was on the top floor and smells really badly of dame, so much so that its saturated all of my cloths for days, even after they had been washed. As the hotel weren't able to offer an alternative room for a disabled woman, unlkly that they would have a replacement for a damp room so i didn't ask, we had also arrived late in the day and were there only 1 night for a funeral. I don't know who has written all of the reviews for this hotel but my experience was not good at all. Even without the damp and accessibility issues, the rooms were nicely decorated but average at best. Had a kettle but nowhere to plug it in and a leaky shower. Id give this place a miss.
Laura
Fine
The location is good and the staff are friendly. The decor is nice but tired. The shower ran cold and tv didn’t work. The windows looked out onto brick walls. It’s fine for one nights stay.
Fraser
Will be back….yet again!
Fab returning visit.
Will be back.
Location is incredible with good staff vibe. Lovely room too
Will be back.
Location is incredible with good staff vibe. Lovely room too
Rachael
Lovely hotel
I think this is the best bed I’ve ever slept in!
Room was lovely. Clean, good temp, easy to locate.
Staff were really helpful and friendly.
Hotel is in a great location and a super price for a last-minute stay over.
Room was lovely. Clean, good temp, easy to locate.
Staff were really helpful and friendly.
Hotel is in a great location and a super price for a last-minute stay over.
Verified traveler
A disappointment given previous reviews
I was a little disappointed, given the previous reviews and Sunday Times recommendation. Staff were extremely friendly and the room was clean and bed very comfortable. However the condition of the room, particularly the bathroom, was a little tired. Also, the sink in the bathroom was ridiculously small and shower screen inadequate, so that the floor became flooded after use.
Trudy
Lovely stay but could do with putting the prices on the breakfast menu so that you don't get a shock when you pay.
Sharon
Generally brilliant with couple of niggles
Hotel was beautifully decorated and the staff very helpful. The location was very central but this did make it noisy as it was on quite a main road and the glazing and curtains did nothing to dampen the noise. If you book here, bring ear plugs, especially on bin days.
Also the en-suite door didn't close fully and having a shower flooded the whole en-suite which is probably why the door didn't fit as there was a lot of water damage to it.
Also the en-suite door didn't close fully and having a shower flooded the whole en-suite which is probably why the door didn't fit as there was a lot of water damage to it.
Tom
lovely hotel, very friendly staff in the hotel and the bar, couldnt do enough for you, great location, cool part of town away from the usual idiots, recommendations for dinner in a near by market which was amazing!
Maureen
Great location
We had a two night stay in this hotel , it was all really nice, a lovely cosy bar and so close to everything, staff were lovely , I would not hesitate to stay here again if I was to return to Liverpool which hopefully I will 🙏
Andrew
The hotel's location near the main train stations, Liverpool One shopping district, and the university is convenient.
The room was clean and well-maintained, featuring a small desk for working travellers. Although there was no iron or board in the room, the staff promptly provided one upon request.
The bar, which also serves breakfast, offers a good selection of drinks at reasonable prices. Breakfast was a la carte and of good quality.
The hotel's conversion from an older industrial building gives it character but will present accessibility challenges for some guests. Additionally, there was some noise, but it wasn't a major issue.
The staff stood out for their exceptional helpfulness and friendliness.
The room was clean and well-maintained, featuring a small desk for working travellers. Although there was no iron or board in the room, the staff promptly provided one upon request.
The bar, which also serves breakfast, offers a good selection of drinks at reasonable prices. Breakfast was a la carte and of good quality.
The hotel's conversion from an older industrial building gives it character but will present accessibility challenges for some guests. Additionally, there was some noise, but it wasn't a major issue.
The staff stood out for their exceptional helpfulness and friendliness.
Andrew
Great hotel great breakfast great service the bar boutique is excellent the service in there is fantastic the rooms are great easy access to Liverpool and parking just round the corner is so easy to get to the hotel with your luggage
Christopher
I booked a smaller room than usual, and was worried the bed wouldn’t be big enough (I’m a pretty big guy, and I was sharing with my wife). It was bigger than it looked, and we had a great sleep at the end of a great night. The bar makes an amazing Tiramisu Espresso Martini, too.
Lewis
Lovely hotel, great spot, friendly down to earth staff,Sunday roast one of the best I've ever had, would definitely recommend to all
Michael
The shower was constructed so that it would always flood the bathroom floor, the shower worked well but was too open to the bathroom
Andrew
Excellent independent hotel in a prime location
Saturday stay in Liverpool - great loactaion, clean and friendly staff.
Highly recommend staying - Q Park parking with 20% off if you book in advance.
We will return!!
Highly recommend staying - Q Park parking with 20% off if you book in advance.
We will return!!
Ian
Little Gem
Excellent staff, good rooms that were clean, safe and everything worked well. No real noise. Drinks in bar good price.
No real fault to find unless I’m playing the 4 in a bed tv show game.
No real fault to find unless I’m playing the 4 in a bed tv show game.
Emily
Great hotel, in a good location right near L1
Lovely staff, clean room and good bar. I would definitely recommend!
Lovely staff, clean room and good bar. I would definitely recommend!
Christopher
Anya (I’m hoping that’s how you spell her name) on the front desk was very warm and welcoming and deserves the highest praise. Will definitely book again if I’m in Liverpool!
Sarah
Lovely room but v hot at night despite the winter weather outside. Breakfast doesn’t start until 8 am which is limiting for early meetings
Simon
Lovely friendly hotel. Would happily stay again.
Rachel
Really nice place to stay, very central and nice for a little get away x
Carly
Staff were so friendly and welcoming and really makes the hotel comfortable. Great location and a relaxed atmosphere.
Anthony
What a little diamond of a hotel, very friendly staff really clean and room 303 was very spacious with everything you need. Very good breakfast selection off a menu from a full English to omelette to a bowl of granola, bar was small but quaint and ideal to have a nice drink in the evening. Public parking just round the corner that I got a discount on from the hotel and could walk to all the sightseeing attractions in Liverpool, highly recommend
Virginia
Amazing hotel with amazing staff
Beautiful boutique hotel. The room was amazing and the staff couldn’t have done more for us and were so helpful. Can highly recommend. Breakfast was excellent 👍
Darron
Another superb stay at Lock & Key.
Always one of our 2/3 go to’s when in Liverpool.
Nicely decorated room with everything we could ever possibly need. Huge Bed in a very spacious room. Staff brilliant as always and couldn’t do enough for us.
Great location around local amenities.
Always one of our 2/3 go to’s when in Liverpool.
Nicely decorated room with everything we could ever possibly need. Huge Bed in a very spacious room. Staff brilliant as always and couldn’t do enough for us.
Great location around local amenities.
Stephen
Very nice hotel . Nice breakfast and helpful friendly staff. Would recommend and will return
danielle
Extremely happy
Absolutely loved this hotel, such a great vibe. Outstanding customer care, nothing is too much trouble and you are really made to feel welcome. Very modern and loved our room 201 it was stunning, the bed was out of this world. Ok the bathroom well I say cupboard is not good but the room it’s self makes up for it as it was huge and just simple stunning. Will definitely return.
Rosalia
This hotel is an absolute necessity to anyone’s itinerary in Liverpool. A complete reflection of the community, authentic and clean i will be back specifically because of this hotel. Cannot beat the convenience of this location. Only used Uber from the train station and to the hotel everything you need to see from the Beatles to Albert Docks and shopping are within steps of this property. Thank you again.
Claire
The property could do with a little TLC replacing things that are damaged e.g light shade, chipped side tables. Other than that a very pleasant stay
Verified traveler
Excellent stay
The staffs were super friendly and accommodating, made us feel very welcomed. The room was very spacious and nicely decorated. Really comfy bed and excellent shower. Excellent location just next to Liverpool One, bus and rail stations are of walking distance. Next time when I am in town I’ll definitely be staying in this hotel again.
Rita
Our stay at Lock and Key was incredible. Right in the middle of the city centre so no need for an Uber or taxi. Luke was very kind to help assist us in getting medical attention when we arrived with a small emergency. Very kind and friendly staff! Would definitely recommend staying here and would return in the future!
Stuart
You will love it!
A lovely hotel and the team there was supportive and attentive. Really friendly atmosphere from the moment we arrived.
Amanda
Lock and Key is in a wonderful spot to do all the city tours and Liverpool One is across the road but you don’t hear any city noises x quirky rooms and wonderful staff x the room was hot due to the weather but the staff did everything they could to make it better for us, they went above and beyond x highly recommend x
Louise
A lovely boutique hotel. Centrally located. Kind and friendly staff. Clean and everything you needed.
Rachel
Fantastic hotel in a central location. Staff were very friendly and helpful, especially Áine! Would highly recommend!
Ryan
Very cute adorable rooms. Very helpful staff. Tiny bathrooms.
nicola
Great location , lovely staff. The breakfast was great , good produce.
All in all a lovely weekend
All in all a lovely weekend
Pete
Great stay.
Lovely hotel and staff. Rooms were comfy and clean. Great location.
Sean
One night at Lock & Key Hotel
Really enjoyed the stay at this hotel. The staff are very friendly, the rooms are great and there is an excellent bar. The location is also very central.
Verified traveler
Great place to stay in central Liverpool
Great location and friendly, helpful staff.
Stayed 2 nights for a graduation day.
Quirky hotel with a good vibe and original style.
Needs some attention to detail..e.g leaky shower head, missing lightbulbs, dusty window blinds.
Don't be put off by these, it's clearly still a project under restoration.
Handy bar/ cafe next door which does great breakfasts and cook cocktails
Stayed 2 nights for a graduation day.
Quirky hotel with a good vibe and original style.
Needs some attention to detail..e.g leaky shower head, missing lightbulbs, dusty window blinds.
Don't be put off by these, it's clearly still a project under restoration.
Handy bar/ cafe next door which does great breakfasts and cook cocktails
Gloria
Very well located to reach the docks, museums and other tourist attractions. Clean and quiet, very nice staff. Really great for a long weekend away.
Lee
Excellent stay. Room was lovely & spacious and the hotel is located less than a minute away from Liverpool one. All staff on reception/bar were very helpful & polite. I would definitely recommend staying here.
Elizabeth
Favourite place to stay in Liverpool
Great room - good service and good value
karen
Return
This is central for shopping lovely rooms staff go that extra mile
Fiona
Liverpool hotel
This was my first time at the hotel and I was disappointed. I stayed 3 nights and the room I had was very hot and extremely noisy as a family live next door and their courtyard was outside the window. I did not sleep for the 3 nights. Also the room was not adequate, there were no tea / coffee making facilities until the third day, no water or fridge, no glasses to drink from and it was very basic. I also was surprised there was no bedside table and the plug by the bed was not accessible. The receptionist apologised but this did not really compensate the inadequacies. On a positive I had breakfast 1 day and it was very nice.
Gina
The room was comfortable. There were more stairs than we expected and no elevator. I have issues walking and the stairs were difficult for me but the staff was nice and helpful. We did have a pigeon who decided to sleep on the window sill outside and it was really noisy but the hotel can't be held responsible for the local wildlife. I would not mind staying here again.
Carl
This is an very old building with no elevator, so we have to halt our luggage through the stairs. The location of the hotel is very good, close to the shopping mall and the Royal Albert Dock.
Wendy
Loved our stay
Bethan
Great size room and convenient location. The receptionist, Luke, was very friendly and extremely helpful in sorting out my request to change our room when our number of guests changed. WOuld stay again
Kevin
Liverpool
Very nice boutique hotel, rooms good size,popular with locals in the bar
rebecca
Our first time to Liverpool, Luke - on reception was so helpful and friendly when I booked and soon ironed out the things I did not understand!
We were advised to park at Q Park, just around the corner, this worked well, especially as we were given a discount.
A beautiful hotel, wonderfully decorated and clean.
A few of the rooms are being updated, staff apologised for this but it did not impact on our stay in any way.
A comfy bed, effective radiator, powerful, hot shower and no noise at night, we could not have asked for more.
We are definitely hoping to return at some point.
Thank you!
We were advised to park at Q Park, just around the corner, this worked well, especially as we were given a discount.
A beautiful hotel, wonderfully decorated and clean.
A few of the rooms are being updated, staff apologised for this but it did not impact on our stay in any way.
A comfy bed, effective radiator, powerful, hot shower and no noise at night, we could not have asked for more.
We are definitely hoping to return at some point.
Thank you!
Louise
Excellent hotel, clean and friendly staff
Robert
Stop right here, No point looking anywhere else
Start to finish, exceptional. Never had such good and attentive service genuinely anywhere on earth. Definately will return. Great friendly staff, can't say anything bad.
Loved it, loved the room, the staff and the whole experience.
Loved it, loved the room, the staff and the whole experience.
Elizabeth
Noisy!
I had a phone call en route to say that we had been upgraded to a spacious room which I was obviously very pleased about! Unfortunately the room was quite a few staircases up with no lift and was located near the top of the building facing the very busy Duke Street. The noise was unbearable especially on the 2nd night with sirens, an alarm going off, bin men in the early hours collecting glass recycling, we didn’t get any sleep 😴
The room was very dark and needed lighting especially over the tea/coffee making area and mirror.
The bathroom was small - a wet room and the floor and bath mat were soaked.
The service and restaurant where we had our brunch were superb.
We stayed in room 12.
The room was very dark and needed lighting especially over the tea/coffee making area and mirror.
The bathroom was small - a wet room and the floor and bath mat were soaked.
The service and restaurant where we had our brunch were superb.
We stayed in room 12.
Verified traveler
Overpriced, worth
Sorry, not worth the money. The room was very small, bathroom right next to the bed, small window with horrible view, no milk for tea and coffee, shower turned on and off during use. Nice decor, lovely staff, great location - overprice
Lawrence
Staff were unbelievably helpful and friendly.
2 gripes:
(1) No VIP, free beverage;
(2) Windows, and frames, were very dirty.
Would definitely stay again.
2 gripes:
(1) No VIP, free beverage;
(2) Windows, and frames, were very dirty.
Would definitely stay again.
Sarah
Lovely stay
Lovely cosy hotel with brilliant staff. Only tiny thing is the website says there are mini bars and free milk in the rooms but we didnt have one. Brilliant location whilst still being quiet, with unique decor.
Elizabeth
Great location
Great Location very friendly staff and great cafe serving excellent breakfast
A few sighs of wear and tear but it wouldn’t stop me returning
A few sighs of wear and tear but it wouldn’t stop me returning
Dr JI
Very good
I would thoroughly recommend this hotel, very central. The staff were very helpful and friendly, and wanted to make my stay as comfortable as they could. There is a small but good restaurant and over all the place is very quirky.
There was a good fan in my spacious room. They take a £50 deposit on credit card but hopefully that will be returned to my account as I left the room as I found it.
There was a good fan in my spacious room. They take a £50 deposit on credit card but hopefully that will be returned to my account as I left the room as I found it.
Chantelle
Beautiful little hotel
Absolutely beautiful rooms, perfect location lovely breakfast and excellent service. The only downside was work been carried out on, I assume, the building next door which started banging next to our room before 8am.
Carolyn
Comfy and convenient
Convenient and near to centre,nice friendly and helpful staff.lovely breakfast. Room comfy and all that we needed though bathroom needs some work on the tiling etc
christopher
Very friendly staff.
Comfy clean room.
Breakfast was very tasty, quality ingredients were obviously used in the full english i had.
Comfy clean room.
Breakfast was very tasty, quality ingredients were obviously used in the full english i had.
Rodney
Staff really good
C P
Fab weekend break
My partner and I had such a great weekend away, nice hotel friendly staff. Fluffy towels very comfortable bed, for us the only thing that mared our break away were the pigeon outside our bedroom window
C
Perfect
Perfect stay with lock and key will definitely be back ❤
Ruth
Lovely boutique hotel with really friendly staff who cant do enough for you. Great breakfast and great location. Nice bar and restaurant. Comfiest beds ever and really lovely rooms. Discount on Hanover Street Qpark which is round the corner. Not given 5 stars because there are a couple of things that need attention in the room we stayed in, the windows were really difficult to open and shut, one of the sockets was loose on the wall and the wet room literally floods when you have a shower. There was a plastic strip which I think was supposed to stop this which had lifted and broken. With a little tlc, this hotel would be perfect.
Lesley
Top notch customer service.
Lovely little boutique hotel. Room was comfortable and clean. Service was outstanding in particular Luke at the front desk went the extra mile!! Would definitely stay here again.
Stuart
Great breakfast, not the cheapest though.
Good decor in room.
Sadly room 11 was like an oven and no way of getting any fresh air in, even with the window open 24 hours a day. So sleep was terrible for 2 nights. WC/shower room, had no where to place my shower gel, shampoo, face wash etc. No toilet roll holder either. Had to use towel rail for that. Area got soaked when showering.
Was very noisy also.
Hotel recommended car parking was £30 for 2 days, so bear that in mind if you are driving.
Luke was amazing and very helpful and welcoming as was the blonde lady. (Sorry forgot name)
Good decor in room.
Sadly room 11 was like an oven and no way of getting any fresh air in, even with the window open 24 hours a day. So sleep was terrible for 2 nights. WC/shower room, had no where to place my shower gel, shampoo, face wash etc. No toilet roll holder either. Had to use towel rail for that. Area got soaked when showering.
Was very noisy also.
Hotel recommended car parking was £30 for 2 days, so bear that in mind if you are driving.
Luke was amazing and very helpful and welcoming as was the blonde lady. (Sorry forgot name)
Nicholas
A little gem!
Often said but the service here is just fantastic! From a telephone enquiry prior to staying, to check-in and everything else until check-out the Team is one of the most friendly, professional and happiest I've stayed with. Breakfast was great too. Not the best views from the rooms at the back, but cleanliness and I would stay here again in a heartbeat.
Les
Nice little hotel
James
Brilliant place to stay. Staff were really friendly, food and drink was amazing and rooms were really nice. Would stay here anytime I go to liverpool again
Will
We had a brilliant stay at Lock and Key in Liverpool, fantastic hotel, staff we’re all very helpful and friendly, and we loved the city
Jonathan
Great little find
Booked for last minute break.
Hotel in great location for getting around liverpool.
Nice little bar attached to hotel.
Staff really friendly on arrival.
Room was quite snug so would try and get bigger room next time.
Bathroom floor got really wet when showering as think the shower glass is in wrong place but only minor issue… actual shower was superb
Hotel in great location for getting around liverpool.
Nice little bar attached to hotel.
Staff really friendly on arrival.
Room was quite snug so would try and get bigger room next time.
Bathroom floor got really wet when showering as think the shower glass is in wrong place but only minor issue… actual shower was superb
Location & surroundings
Lock and Key Boutique Hotel
15 17 Duke Street, Liverpool, United Kingdom
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Lock and Key Boutique Hotel
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