Name: Malacuna Liverpool
Address: 56/60 Mount Pleasant, Liverpool, L35SH, GB

8/10

Excellent

20 Jul 2026

Matt

Nice and simple stay, really clean room, bathroom was very modern and very clean. Only downside was the room was about 15 degrees warmer than outside

Friends_and_family Friends

6/10

Pleasant

17 Jul 2026

Shauna

Hotel was a convenient walking distance to shops and bars. No frills, but works for a quick stay. Only issue we had was half our room did not have power. Front desk thought we didn't know how to use the outlets so they came and confirmed. Said someone would be by to fix it. Several days later we still didn't get power restored. Very inconvenient and the front desk staff didn't seem to care about getting it resolved.

Family_with_children

10/10

Exceptional

13 Jul 2026

Katie

Lovely family room, just a stop over after watching a concert. Would definitely stay here again.

Family_with_children

10/10

Exceptional

07 Jul 2026

John

I was pleasantly surprised at the double room we booked. The private bathroom was excellent, king size double bed was very comfortable.
The only issue we had was the room had no black out blind, so the room was very light from first thing in the morning as it was south facing.

Partner

2/10

Poor

06 Jul 2026

Steven

This was by far the worst hotel I have ever stayed in, due to lots of reasons.
People banging on doors at all hours, rooms far to hot and cramped, beds very hard and uncomfortable and the amount of people having loud love making made me think I was in a brothel. Screaming shouting etc, we was booked in for 2 nights but checked out after one night due to not getting any sleep due to the aforementioned reasons and paid for another hotel. Under no circumstances would I recommend this place. Not happy at all and could of completely ruined our weekend.

Friends_and_family Friends

6/10

Pleasant

04 Jul 2026

Bryan

Basic but well worth the money. Not TV or coffee/tea

Partner

10/10

Exceptional

01 Jul 2026

Samantha

Lovely clean place and staff were nice and helpful the place is near everything u need and the bed was comfy

Friends

6/10

Pleasant

29 Jun 2026

Dominique

This hostel was a short walk into the town center and Liverpool lime street train station.
We weren't told very much when it came to booking in so didn't really know if there was breakfast being served here.
The only issue was it's a very noisy place to stay so you might not get a good night's sleep, but would be good for the night lifers out there.

Partner

8/10

Excellent

28 Jun 2026

laura

Everything was good, although in a heat wave the room was very hot. Staff provided fans to take to the rooms to help. The staff were very friendly and helpful.

Useful notes for bookers:
Large bathroom
Large bed
Plenty of power sockets
Lift was very small but the stairs were large and airy, not too steep
Trendy decor and relaxed vibe
Very basic
No tea and coffee facilities in the room
Several convenience stores on the same street
Short walk from Lime Street, Bold Street, and Liverpool One

Self

10/10

Exceptional

25 Jun 2026

Kane

Great stay lovely rooms tidy clean and quiet

10/10

Exceptional

22 Jun 2026

Sarah

My stay here was really good. The staff were really helpful and friendly. The location is great, in the centre of town. It's really good value for money.

Self

10/10

Exceptional

14 Jun 2026

Susan

Pleasantly surprise after ready previous reviews. Reception staff efficient. I stayed in the double room with ensuite, very clean and bed comfortable. The double room comes with towels supplied. Hotel very quiet during the night even though it was a Saturday night. Would highly recommend.

Self

8/10

Excellent

07 Jun 2026

Rebecca

Check in took a long time, big queue and only one person checking us in, despite 2 other staff members standing around behind them. Swearing about the chairs.
Room was basic but clean. Very thin walls, not a huge amount of sleep thanks to the couple in the next room!

Partner

10/10

Exceptional

07 Jun 2026

Elaine

The room was on the ground floor lovely and clean nice comfy bed, spacious bathroom hand wash, and body wash, very clean, staff were very helpful excellent, would stay again, very close to shops restaurants bars etc car park across the road

Partner

2/10

Poor

31 May 2026

Esther

The Photos on Expedia are different to the actual hotel.

The staff, especially the General Manager was rude, using harsh words on guests, no hospitality etc and any inquiries on something not okay he simply says “that’s the hotel policy” and no attempt to be hospitable . Also asks for Bank details and one needs to swipe their bank card while checking in which is not ideal.

The rooms do have any storage drawers too.

Friends

10/10

Exceptional

25 May 2026

Zacharia

Staff were very friendly

Self

10/10

Exceptional

24 May 2026

Dennisa

I had a great stay at this hostel in room 107. The room was peaceful and clean, which made it easy to relax and recharge after a long day. The staff were incredibly friendly and welcoming throughout my visit.
Overall, it was excellent value for money, and I would definitely recommend it to fellow travelers looking for a comfortable and affordable place to stay.

Self

4/10

Poor

24 May 2026

Michael

Check in was slow. I booked a single bed room with private bathroom for three nights. During the end of May. It was beginning to get warm in Liverpool. There was no TV, no hot water kettle, no AC. There is a communial shared kitchen. That has hot water kettle, microwave, stove, two small Frigerators. The room windows are locked. Unable to get fresh air into the room. The room was hot during the day and night. I asked if the window could be opened. Told no, because of safety and fire prevention. Very strange response. Don't stay there during the summer months.

Self

10/10

Exceptional

19 May 2026

David

Excellent stay very clean, our party stayed in a double room and a twin room nice staff recommended venue close to town

Friends

8/10

Excellent

17 May 2026

Gwen

Clean and basic room. Nowhere to put anything, especially in the bathroom, not even a towel rail! No TV. Bed needed a mattress protector! Bar was closed for a private function.
Good position for walking into the city centre and ideal for just one night stay.

Partner

8/10

Excellent

15 May 2026

Sam

Family room was perfect for what we needed. Would stay again

Friends_and_family Friends

4/10

Poor

11 May 2026

Lilah

I stayed here with my girlfriend. The room and hotel itself were lovely but the staff was nothing but rude. We are both young adults and the reception staff attempted refused us entry even though we presented legal ID that proved our age. Also the next day they interrogated my girlfriend on what room we were staying in and repeatedly asked us if we were checking out that day even though we had booked for two nights. It’s discrimination to treat us like criminals just because we are young. I am deeply disappointed with this.

Partner

8/10

Excellent

10 May 2026

Andrew

Hotel was great for a one night stay and great value. However wouldn’t like to stay for longer. Unfortunately the lift didn’t work and we stayed on the 4th floor. No hot water the next morning for a shower. Other than that it was perfectly fine. Staff helpful. Room clean. Very close to city centre.

Partner

10/10

Exceptional

07 May 2026

Connor

Great and affordable place!

Partner

10/10

Exceptional

03 May 2026

Elizabeth

Great location within easy walking distance to plenty of bars and restaurants. The nearest car park was reasonably priced at £6 for 24 hours.
The room was nicely furnished and very clean. I loved the decor throughout the building too.
The staff were very welcoming.

My only negative was the lift was out of service and we were on the 4th floor so lots of steps to deal with. This wasn't the end of the world and wouldn't prevent me from going back.

Partner

6/10

Pleasant

02 May 2026

Nicola

Basic room with private bathroom, no tv, kettle or anywhere to hang clothes, lift out of service. Good price though for a clean, basic accommodation in good location.

Partner

8/10

Excellent

28 Apr 2026

Neil

Room was very basic, a chair to sit on would have been nice along with tea / coffee making facilities more hanging space for clothes rather than just 2 hooks in the wall. No issues with cleanliness and the bed was very comfortable. A choice at breakfast would have been rather than just been presented with a plate of food.

Friends

6/10

Pleasant

25 Apr 2026

Tony

Friendly staff and easy check in but building needs some love

Friends_and_family Family

6/10

Pleasant

22 Apr 2026

Gintaras

The sweetness of a perfect location remains longer than the bitterness of a few small errors. The room was spacious enough, but the bathroom handle screws were likely to fall out, and that might be dangerous to be stuck inside if the handle falls out. Some guests are leaving early and miss the breakfast that they have paid for. It is natural to ask for a small \"travel pack\" which most hotels provide without question. You can take over this good practice, as I was refused to get one. The building is old and valuable, needs constant maintenance and a smart hand.

Self

6/10

Pleasant

21 Apr 2026

Wendy

No tv in room or tea coffee facilities, no choice in breakfast which was disappointing would not recommend the breakfast especially if an allergy sufferer, rooms were clean ok for a night but not for a week, close to city centre

6/10

Pleasant

19 Apr 2026

Daniel

The breakfast was scrambled eggs on white bread, no butter. Then croissants and a natural yoghurt with fruit and berries. The scrambled eggs were terrible (white/grey in colour), the rest ok. We had a 6 bunk bed room, where the cleanliness were mediocre, and my bed made terrible squeaky sounds when I moved around. No place to hang towels in the bathroom. Common areas were fine, and the staff friendly, but seemed a bit inexperienced.

All in all, for the price we paid, it was ok, but if they had just fixed the scrambled eggs, cleanliness and some details around the room, much would be fixed.

Friends_and_family Family

8/10

Excellent

15 Apr 2026

alan

Great bathroom shower excellent

Friends_and_family Friends

10/10

Exceptional

02 Apr 2026

Brian

Great staff and very clean rooms. Absolutely perfect and for the price you can't do better. Left my headphones in the room and they were kept for me in the safe. My only place to stay in Liverpool

Self

10/10

Exceptional

29 Mar 2026

Judith

The dorms are super clean with gloriously crisp fresh linen, and an old-fashioned curtain to cut you off from the room also seem to be very clean. Our dorm was spacious which is nice with an ensuite bathroom between eight of us plus two additional sinks. It’s right in the heart of the knowledge quarter so very close to cafés bars et cetera parking available directly across the road in the Mount Pleasant car park , £6.50 a day.

Self

6/10

Pleasant

28 Mar 2026

Lee

Alcohol not served till 12 so if your out on stag/football doo you need to walk down to spoons

10/10

Exceptional

24 Mar 2026

Kimberly

Staff was great, walking distance to anywhere

Family

4/10

Poor

24 Mar 2026

Ramesh

Terribly noisy neighbors, could not sleep. The hotel staff did not respond. Not worth the money
Only go if you have no other option

10/10

Exceptional

18 Mar 2026

Lauren

Clean good location

10/10

Exceptional

12 Mar 2026

Adam

Perfect room, small and without entertainment but priced well considering those factors.

My partner was feeling a bit sick in the morning and the checkout was at 11am, I spoke to a very helpful female member of staff who said if we were a couple minutes over it wouldn't be a problem - we didn't want to push it but that bit of comfort helped her catch her breath and we departed at 11:03 without issue.

Partner

8/10

Excellent

01 Mar 2026

Wayne

Clean room, great location

Friends_and_family Friends

10/10

Exceptional

16 Feb 2026

Lana Marie

overall had a really nice stay especially for the price

Leisure Self

8/10

Excellent

15 Feb 2026

Steven

Very clean

Leisure Friends

8/10

Excellent

09 Feb 2026

Svein Ola

Good Staff.

Self

8/10

Excellent

06 Feb 2026

Gill

Staff pollite and helpfull. Great location and price.

6/10

Pleasant

01 Feb 2026

Hollie

Nice fresh decor. Bed okay but firm. Hard pillows could do with softer option. Room was cold on arrival and heating didn’t warm up much. The walls are very thin and noise from next door was loud at 4am.
Fresh bathroom, clean and modern room. Staff welcoming and helpful.

Partner

10/10

Exceptional

29 Jan 2026

russell

Basic but clean tidy comfy bed nice bathroom good shower value for money

Leisure Family

10/10

Exceptional

19 Jan 2026

Siún

Staff were lovely and very accommodating !
Would recommend again

Friends_and_family Friends

8/10

Excellent

09 Jan 2026

Jess

Lots of places to eat and go shopping around the hotel, the staff were lovely, the room was great for just sleeping and some down time. So this hotel is great if you just need somewhere to sleep while you explore liverpool.

Partner

10/10

Exceptional

31 Dec 2025

Generoso

Good facilities.

10/10

Exceptional

31 Dec 2025

Generoso

All good and meets my prefs.

10/10

Exceptional

23 Dec 2025

Vincent

It's good to stay. Valuable

8/10

Excellent

14 Dec 2025

Edward

Comfy bed, clean room.

Leisure Partner

8/10

Excellent

10 Dec 2025

Lucija

Spacious and clean room

8/10

Excellent

08 Dec 2025

Simon

Clean and pleasant

Business Self

4/10

Poor

08 Dec 2025

Victoria

Nice rooms, however was very noisy and the hotel bar closed at 9pm on the Saturday night

Partner

4/10

Poor

30 Nov 2025

Graeme

My mate and I tried to check-in before walking to the match, but being too early, we were offered a locker. After the match, we're tired, we just want to go to bed - and the woman behind the desk starts insisting on picture ID - and wouldn't even let us into our locker before ID'ing us. A) we were never warned that this was a requirement. Then B) she wouldn't accept my 60+ oyster card picture verification. Despite having a bank card and a number of credit cards, she still wouldn't accept my oyster card picture (which was recent, I'd only turned 60 2 weeks ago). Neither of us were carrying a license or a passport, we'd only traveled from London by train. Eventually, I found a medical card which she accepted - but this was after frustratingly long 20 minutes. She was wholly and utterly unreasonable and indeed, the request for photo ID was as well. Visitors beware.

Leisure Friends

10/10

Exceptional

23 Nov 2025

Kirsty

A clean and easily accessible place to stay. Nearby to Liverpool Lime Street and lots of shops.

Leisure Partner

10/10

Exceptional

23 Nov 2025

Marie

Very convenient location for city centre attractions, very walkable. Affordable public car park directly across the road.
Facilities fairly basic but very clean and staff are very friendly and helpful. Overall recommended for a more affordable stay than some of the city hotels!

Leisure Partner

2/10

Poor

23 Nov 2025

Gary

I’ve stayed here before and really liked it. This time, the room was awful: the heating was broken so the radiator made a noise all night, there was no hot water, the electrics on the beds didn’t work, the toilet was dirty and unpleasant, and the staff were ignorant (except for the lovely Spanish lady). The curtain rails on the beds kept falling off when you got out of bed and woke everyone up in the middle of the night. And the beer was ridiculously gassy - to be fair the beer was awful last time too. We were told to walk down the corridor to the lift to get to the fifth floor, only to be told by another member of staff that there was no lift. We come to Liverpool a lot but we will not be back here. Especially when we can stay in a hotel for less (and get towels).

Friends_and_family Friends

10/10

Exceptional

18 Nov 2025

Finley

Does the job for a hostel, clean bed big spacious room (10 bed) unlike some hostels where it’s crammed and the toilets and showers are en-suite aswell so no 6 mile walk in the night.

Self

10/10

Exceptional

16 Nov 2025

Melissa

Great stay , perfect location.

Leisure Partner

10/10

Exceptional

16 Nov 2025

James

No issues whatsoever

10/10

Exceptional

07 Nov 2025

Steven

Stayed on Halloween, the establishment was decorated wonderfully for the occasion. The room was cozy and the beds were very comfortable, I had a great nights sleep after a great night out.

Friends_and_family Friends

8/10

Excellent

06 Nov 2025

Arif

Location was great for a one night stay

Business_and_leisure Self

8/10

Excellent

03 Nov 2025

Martin

Nice staff. Would have been nice with soap in bathroom and more than one roll of toiletpaper to start with and fix the elevator. But overall a nice place to stay. We didnt try the restaurant.

Friends_and_family Friends

8/10

Excellent

03 Nov 2025

James

-

Leisure Family

8/10

Excellent

02 Nov 2025

Gill

We stayed in the 'suit room' it was a great size, bed was very comfortable and clean.

Friends_and_family Friends

2/10

Poor

02 Nov 2025

Sam

Worst hotel I’ve ever stayed. More problems than I can be bothered to right

8/10

Excellent

02 Nov 2025

Annmarie

Staff are great room was standard clean and warm 👌 😀 thanks for the stay

Leisure Partner

10/10

Exceptional

01 Nov 2025

Bethan

Staff were lovely and welcoming, room was clean and comfortable.

Friends_and_family Friends

10/10

Exceptional

31 Oct 2025

Ryan

Room was clean, toiletries provided, bedding was freshly made.

Staff were polite and informative, easy process checking in and out and always passed a kind smile when leaving and returning for the day.

Bed was comfortable, clean and spacious aswell as the bathroom which possessed clean water for showering and washing hands.

Cleaning occurred daily and upon return to the hotel in the evening a fresh bin bag had been set aswell as new towels and toilet paper

Partner

4/10

Poor

26 Oct 2025

Alan

Stayed for one night last night and i was that cold i slept in my clothes. Noted fan heaters were left outside peoples rooms along the corridor but not ours. No heating at all in our rooms and rooms are singke glazed. Told reception on checkout but were indifferent. Lift wasnt working so we had 4 flights of stairs to walk up with luggage despite reception at check in saying “ you are on the 4th floor, go through the double doors and the lift is on the right”. No offer of breakfast on check in and no drinks facility noted or situated in the room. Room was clean but the bed wasnt made, the bottom sheet was on the end of the bed and the mattress had the cover protector on with the quilt thrown over. Bathroom was clean with the exception of the door which is in need of a clean as marks all over it. Had to call for internet access details as not given at check or in the room. No fire escape instructions in the room or noted in the corridor. Room was situated at the rear of the property with considerable noise above all night of some sort of “droning noise”. Reception staff did endeavour to help with our ev and parking enquiry on check in. Overall there is room for considerable improvement here and be honest with your heating issues. I would be unlikely to stay again.

Business_and_leisure Partner

4/10

Poor

26 Oct 2025

Z

The room was absolutely freezing cold! Two large radiators but neither of them worked. It made for an uncomfortable night.

The plumbing is obviously old, and water was cold for the shower and the basin tap spluttered dramatically.

Not great.

Self

6/10

Pleasant

21 Oct 2025

Tomas

Very cold in the room.

Partner

10/10

Exceptional

19 Oct 2025

Ingrid

Gracias por todo! Muy buen servicio

Self

6/10

Pleasant

19 Oct 2025

William

For the first time I can remember I was asked for photo id or no stay. Eventually I found an old email sending a redacted copy of my passport and that was accepted. The confirmation email MAY have mentioned it but who reads those for a stay in the UK?

Radiators obviously need bleeding as it sounded like we were bivvying next to a bleeding waterfall!

Basic facilities, no tea /coffee etc, but quiet and otherwise comfortable.

Partner

8/10

Excellent

13 Oct 2025

Katrina

Staff members were very nice and helpful, rooms could be a bit cleaner

10/10

Exceptional

06 Oct 2025

Scott

Woken up at 7 workmen drilling in the hallway outside the door

Leisure Friends

2/10

Poor

05 Oct 2025

Kareem

I wasn't let in to check-in and I didn't stay the night.

6/10

Pleasant

04 Oct 2025

Jasmine

Okay but not suitable for longer stays

Room was very cold, heating wasn't working - they are currently doing refurb works so think that may have been part of the problem. Staff were on the whole very friendly and helpful. There could be more consistency in service however - most staff didn't charge to make a cup of tea for instance but one morning another member of staff did charge so very much depends on who you get! Convenient that it's a few mins walk from the city centre.

Friends_and_family Family

6/10

Pleasant

30 Sep 2025

Joaquin

Overall it was great for the price. But they did start doing hallway construction at 7am which was super loud. And despite having the do not disturb sign on the door someone walked in while we were getting dressed and they didn’t even knock.

Leisure Partner

8/10

Excellent

25 Sep 2025

James

Booking this hotel, I questioned paying £80 for four adults on a Friday night ahead of a Mersyside Derby. However, we got there, the location is very central, the hostel was clean in itself, the lift looked a final destination style life. The room we got was great and exactly what I'd expect for £80 but clean, tidy, good spacious bathroom. Well worth the money we paid and would definitely return. Staff were not overly talkative but if thats my downfall from an £80 (£20pp) stay then so be it.

Leisure Friends

8/10

Excellent

24 Sep 2025

Toni

Good stay, not like a hostel at all.

Leisure Partner

6/10

Pleasant

22 Sep 2025

Loic

Room was very good, location also good. However, no kitchen is available, not even a fridge or kettle.

Self

10/10

Exceptional

30 Aug 2025

Edward

A great place

Great place to visit. Staff are all really helpful.

Self

10/10

Exceptional

26 Aug 2025

Julian

Returning customer for the third year in a row, I loved the cleanliness, the comfy bed, the room was quiet , overlooking to the back yard, the staff very gentle and brilliant in every way; Close to the attractions, busses, train station, plenty of dining and eateries no matter what time of the day
will definitely come back , thanks

Leisure Self

6/10

Pleasant

25 Aug 2025

Aimee

Ok

Not like it used to be, but I think they are doing it up stayed here when it was selina and happened to have shared room, and was so good considering sharing! This time had a double bedroom, but wasn’t great, shower room not clean, architrave missing, fine for a one night stay but not like the pictures. Staff are friendly though.

Partner

8/10

Excellent

05 Aug 2025

Verified traveler

Comfortable budget hotel

2 brothers staying overnight after watching match at Anfield. Easy check in and no complaints about hotel. Good for price paid.

Friends_and_family Family

8/10

Excellent

27 Jul 2025

Gary

Great service

Fantastic service and a great place to stay. We will definitely be back!

Friends_and_family Friends

8/10

Excellent

25 Jul 2025

Josh

Staff were lovely, couldn’t fault it!

Leisure Self

6/10

Pleasant

21 Jul 2025

Ron

I like that it was very quiet. They are doing a much needed renovation. Toilet seat was completely broken. Lots of mold. Just old.

Leisure Self

10/10

Exceptional

04 Jul 2025

Anna

Really good hostel - it was clean and quiet and in an excellent area.

10/10

Exceptional

01 Jul 2025

Selena

The rooms are lovely, me and my partner stayed in the Suite room and it was perfect. Exactly what we needed. We came for a concert and a long weekend of shopping. Everything was clean, tidy and well presented. The staff were helpful and friendly, everyone was very polite. Check in was speedy despite a very large queue, and the luggage room was so so useful for before and after checkout. So very accommodating and a gorgeous building with lots of common areas. Towels, soap, very comfortable king size bed; we recommend indefinitely!

Leisure Partner

8/10

Excellent

30 Jun 2025

Verified traveler

Decent hostel to be honest but tried to call them for 2 days before to ask a question about checking in, but could not get anyone to answer. Check in was easy enough thought when we got there.

Friends_and_family Friends

8/10

Excellent

30 Jun 2025

Catherine

Perfect for our one night stay

Basic accommodation. Clean and comfortable. Good sized bathroom and decent shower with Shampoo/Conditioner supplied. Comfy Bed, good mattress. No tea and coffee in room or kettle. But it's just fine for a one night stay. Staff were friendly and helpful.

2/10

Poor

29 Jun 2025

Alice

Very slow and inefficient check in process, very small and hot room with no air con, fan or able to open windows fully. Very uncomfortable lumpy bed and pillow. Felt unsafe overnight, door didn’t feel particularly safe. Curtains don’t fit the window, so room extremely bright early morning. Walls really thin so could literally hear everything on the floor. Mould in the bathroom and shower doesn’t drain. Also, hostel I think has changed name? When I booked it was called PH Hostel, and recently I had received emails from Malacuna Liverpool. The pictures do not look like what I booked. The reception is completely different to what it looks online and the bedroom wasn’t like the picture. I’m really disappointed as it was a lot of money for what we paid and neither us slept due to light/noise/comfort.

10/10

Exceptional

24 Jun 2025

simon philip

Friendly staff lovely clean rooms great location and very good rates

10/10

Exceptional

24 Jun 2025

Paul

I been there before and everything was the same. All things was clean and the staff was approachable.

Leisure Self

10/10

Exceptional

23 Jun 2025

Edward

The staff are all really nice, it's a good quality dorm for the price.

Self

8/10

Excellent

10 Jun 2025

sue

Staff were helpful . Chef helped me work my locker when it was difficult . If I hadnt called iwouldnot have known basic info like needing a padlock and towels being chargeable. Also I thought toiletries were included and they were not apart from hand soap . Room very clean and bed space nice and private. I thought Id booked a single sex room but it was mixed . I didnt really see my 3 male sharers who were no problem at all . The bed and bedding was comfy . Location also good very central

Leisure Self