Name: Heeton Concept Hotel - City Centre Liverpool
Address: James Street, 28, Liverpool, L2 7PQ, GB

10/10

Exceptional

14 Jul 2026

Grace

Really friendly staff, great location, spacious, comfortable and clean rooms. 10/10

Friends_and_family Friends

8/10

Excellent

07 Jul 2026

Sandra

Good location, close to attractions, shops and eating places. Comfortable and clean room. Helpful staff. Was'nt aware though that breakfast was served off-site which should have been highlighted at the time of booking.

Partner

8/10

Excellent

26 Jun 2026

Rich

Really well positioned hotel and at a very reasonable price. We were a family of 4 and only had 3 towels and no hand towels. Asked reception to provide additional towels as we were going to be out for the rest of the day, but returned to the room in the early hours to find the request had been ignored.

Family_with_children

10/10

Exceptional

21 Jun 2026

Mohammad

Great place

Family_with_children

10/10

Exceptional

18 Jun 2026

Simone

Great location. Right next to train station. Handy to all things. Food nearby. Would recommend

Friends

10/10

Exceptional

14 Jun 2026

Chris

Great room, fabulous location. Especially if your going to the M&S arena

Friends_and_family Friends

2/10

Poor

02 Jun 2026

Simon

The room stank of smoke and was not habitable. The rooms look good in the photos but it’s a cheap renovation in reality. I had a young child with me and had to find an alternative hotel as they had no other rooms. The staff were understanding but at 5pm during half term I found myself needing to find a room for the night.

Family_with_children

10/10

Exceptional

27 May 2026

Paul

Very well priced for this level of hotel in the city centre right next to the train station 👍

Partner

2/10

Poor

22 May 2026

Ivania

The hallways smelled like urine, people yelling at each other in the hallways, elevators broken, it’s chaos in that hotel! Location is great, though, although I’m sure you can find a good location that doesn’t smell like urine.

Partner

4/10

Poor

21 May 2026

SHANDEEP

The room had several issues from the start. The sink was not working properly, the toilet was blocked with dirty water, and the telephone inside the room for customer service didn’t work at all. There was also no shampoo provided, which is something basic every hotel should have.

When I reported the problems, the receptionist staff were not helpful and didn’t seem interested in resolving the issues. I also have videos showing the condition of the room.

Breakfast was very poor as well — only basic cereals were available, with no proper hot food options, and there wasn’t even a microwave available, so guests had to eat cold food.

The location of the hotel is good, but the cleanliness, maintenance, and customer service were far below expectations. I would not stay here again or recommend it to others.

Friends_and_family Family

8/10

Excellent

17 May 2026

Audrey

Breakfast menu very basic. Staff helpful although lift out of order on arrival and had to carry my case 3 floors! Room very clean. Tv picture pink when dark! Would stay again.

10/10

Exceptional

11 May 2026

Krzysztof

Thats definitely 5 stars hotel 🏨
Strongly recommend to any one

Family_with_children

8/10

Excellent

08 May 2026

Abbie

It was standard but could do with a deep clean. Carpets smell like urine in the hall ways and the room was dusty behind the bed etc..

Self

10/10

Exceptional

15 Apr 2026

Ken

Comfy beds, quiet room. Didn’t spend too much time in the hotel but that’s all we needed. Good, central location too. Mightn’t have the best bar/restaurant, but we didn’t try or need it

Friends_and_family Friends

8/10

Excellent

10 Apr 2026

Jereve Vincent

Breakfast is fine.
Staffs are great.
Room is clean.

Family

8/10

Excellent

31 Mar 2026

Tom

breakfast was a bit of a let down as I think the kitchen was being redone we were given a croissant and some OJ in a paper bag

Self

8/10

Excellent

29 Mar 2026

Darren

Good location ideally situated in the heart of liverpool with easy reach to the docks (5 mins) and 10 mins to the cavern quarter. Sadly the restaurant isnt open but theres a pub over the road and lots of alternatives nearby. Very good hotel, modern and clean.

Friends

6/10

Pleasant

27 Mar 2026

Thomas

It was good value for money , couple of issues nothing major, did what it said on the tin.

Partner

10/10

Exceptional

09 Mar 2026

Naomi

Excellent Hotel, great location, spotlessly clean, comfy and spacious rooms, friendly staff.

Family

6/10

Pleasant

26 Feb 2026

Daniel

Bathroom smelt like someone had been smoking in it. Hot water was out, but did come back with in a hour.

Friends_and_family Friends

10/10

Exceptional

25 Feb 2026

Edvien

Clean room, amenities, comfortable

Friends_and_family Family

10/10

Exceptional

18 Feb 2026

Marie

Lovely hotel. Only minutes walk to Shops, restaurants, bars and the Albert Docks. We only stayed the night but we will definitely be back.

Partner

8/10

Excellent

13 Feb 2026

Jayne

Great room , great price . Would’ve been excellent apart from checkout was at 1100, but I had cleaning knocking on my door from 0930 . Understand they have to do rooms but knocking 3 times before checkout time seemed a bit excessive

10/10

Exceptional

11 Feb 2026

John

Yes

Self

10/10

Exceptional

09 Feb 2026

Neil

Great Location and room

Leisure Self

4/10

Poor

02 Feb 2026

David

For nearly £200 this hotel was dated and tired, in need of a massive refresh of the room we stayed in.

8/10

Excellent

02 Feb 2026

Gudmund

The room was ok, quiet, the bathroom nice and good standard, temperature fine, staff friendly and ok

Friends_and_family Friends

8/10

Excellent

30 Jan 2026

Reanna

Lovley hotel, friendly staff, drinks fridge 24/7, hotel room was only made up for 2, we booked for 3, but quickly brought another mug and towel. Guests were coming and going at all hours of the Saturday night was a little noisy but comfy beds. Check in and check out times great and cheap to extend them if they’re available… great location, overall would stay again and recommend

Friends_and_family Family

8/10

Excellent

29 Jan 2026

Ronald

Location

Leisure Self

10/10

Exceptional

22 Jan 2026

Abbie

Everything was perfect

10/10

Exceptional

20 Jan 2026

Stephen

Comfiest of beds we have slept on .Very clean.will definitely book again

Friends_and_family Family

10/10

Exceptional

13 Jan 2026

Kevin

A warm clean room at a very reasonable price

Leisure Self

10/10

Exceptional

11 Jan 2026

scott

great hotel in great location for city centre

Friends_and_family Friends

4/10

Poor

10 Jan 2026

Leeanne

Heating was off during a snow storm! Had to call reception on multiple occasions to get it turned up. When we left to go and pick up food it was turned off again! So once again I had to call and ask them to leave it on as the weather was terrible and the hotel is located close to the docks where it’s colder due to the water and breeze.
Also the carpet had not been hoovered, bits of tissue and paper everywhere
Bed was comfy and bedding was decent so not all bad.

Leisure Partner

8/10

Excellent

08 Jan 2026

Gary

Room comfortable and spotlessly clean.

Staff helpful, great price.

Self

10/10

Exceptional

03 Jan 2026

MISS J

Staff we're welcoming and lovely, rooms clean enough with prefilled body, shampoo, and conditioner were full and ready to use.

Beds were comfy enough and had everything we needed for a decent price.

Friends_and_family Family

4/10

Poor

30 Dec 2025

John

AC was not working room cokd

Partner

2/10

Poor

29 Dec 2025

Levi

Pay for what you get basically , bathroom smells of damp and bed wasn’t very comfy

Partner

8/10

Excellent

28 Dec 2025

Martin

Friendly staff
Clean room
Central location
Really good for price

Partner

8/10

Excellent

12 Dec 2025

Mike

Basic but very clean and modern

Self

6/10

Pleasant

07 Dec 2025

Pauline

Room was clean and in good condition.
Staff at reception lovely and helpful.
Wish I’d realised there is no breakfast available and we had to go to the weatherspoons across the road - usually this would be ok but it coincided with the Santa Dash so it was mobbed with weary runners. Also in a noisy area of the city with banging music till 1am and sirens. However, very handy for the station, shopping and entertainment.

Friends_and_family Family

6/10

Pleasant

05 Dec 2025

Andrew

No VAT receipt provided for the new tourist tax when requested. Told to get it in the morning from reception but nobody there. FFS!!!

Business

4/10

Poor

04 Dec 2025

Lesley

Good central area

Leisure Partner

6/10

Pleasant

01 Dec 2025

Christopher

No handwash or shower gel in the bathroom both were empty didnt realise until the morning so didnt have time to ask for it to be replenished.

Partner

10/10

Exceptional

25 Nov 2025

Alison

Check in was fine. The hotel had no water so we couldn’t shower / wash / brush teeth . I couldn’t remove my make up so had to go straight home next day instead of having a day in Liverpool

Leisure Partner

10/10

Exceptional

15 Nov 2025

Paul

This hotel is wonderful, reasonably priced, clean and right in the centre of the city. Love it

Business_and_leisure Self

10/10

Exceptional

12 Nov 2025

Dean

Staff very friendly, great location and quiet room

6/10

Pleasant

04 Nov 2025

Elisabeth

A firealarm that was running for 30 minutes during nighttime is unconvinient of course. Safety is the most important matter, but the firemen said all was under control. No appologies, information or discount at check out. Staff seems indifferent!

Friends_and_family Family

4/10

Poor

03 Nov 2025

Jason

Staff were very helpful. However, fire alarm intermittently initiated during the night with little communication on the problem other than 'back to your room'. Issues with bathroom and bed also.

8/10

Excellent

02 Nov 2025

Anthony

Staff friendly

Partner

10/10

Exceptional

31 Oct 2025

Tracy

We stayed last night for the river if lights. The room was clean and comfortble. The ability to change the room temperature is great. Our room was only set up for 2 people. However there was 4 of us. They were quick to.provide extra towels, cups, coffe and milk.

8/10

Excellent

29 Oct 2025

Valerie

Yes

Partner

8/10

Excellent

22 Oct 2025

Carl

Booked easily and a good price

6/10

Pleasant

22 Oct 2025

charlotte

Very noisy

Business

4/10

Poor

21 Oct 2025

Tereza

Fiz reserva porque na descrição dizia que tinha estacionamento disponível por 4 libras por 24h. Quando chegamos nos mandaram pra um estacionamento longe do hotel pra quem teve que tomar chuva pra voltar ao hotel e ainda tivemos que pagar 50 libras por 2 diárias. A cama da terceira pessoa tinha um buraco no meio do colchão tornando super desconfortável, o que provocou uma crise de coluna, atrapalhando toda a programação de quem passou apenas 2 dias na cidade. Os celulares passaram a noite para carregar e amanheceram com 30 a 50% de carga nos 4 aparelhos que tínhamos (só pode ter sido algum problema na rede elétrica do hotel porque no hotel anterior e o seguinte carregaram normalmente), o que nos deixou sem comunicação em grande parte do dia). Não volto mais a esse hotel.

Friends_and_family Family

10/10

Exceptional

20 Oct 2025

Christopher

Clean and comfortable, in an excellent location.

8/10

Excellent

14 Oct 2025

Robyn

Room was clean but basic. No breakfast option. Beds clean and comfortable

Friends_and_family Family

10/10

Exceptional

12 Oct 2025

Lisa

Nuce and clean. Comfortable bed. What more could you need! Great location for the docks and city centre. Parking a short walk away but not too far.

Leisure Friends

10/10

Exceptional

07 Oct 2025

Purcell

Awesome stay though there weren't any amenities. Yet, the hotel was located in walking distance from everything I needed. Shops, pubs, restaurants, tourist attractions, cab pick up srea right in front. It was a great stay.

6/10

Pleasant

25 Sep 2025

Hala

Excellent location

2/10

Poor

19 Sep 2025

Woo Chul

3 of us all got beaten by bedbugs
Itches all night.
Had to rush to pharmacy to buy pill and creams

No compensation except refund. Pain was all on us.

Business Partner

8/10

Excellent

15 Sep 2025

Erin

Location was excellent, within walking distance to everything we wanted to see. We booked a room with a queen bed and was given a room with two twin beds pushed together. The room wasn’t the cleanest but had everything we needed apart from a microwave.

I would recommend to anyone looking for an affordable stay in central Liverpool.

Leisure Partner

10/10

Exceptional

08 Sep 2025

emma

Lovely spacious rooms and friendly staff made for a great stay, would recommend this hotel as central for night out/ shopping trip

Leisure Partner

8/10

Excellent

03 Sep 2025

nathan

Clean room. Very large. Plenty of space. My only thing was the air con was above the door, same as other hotels, but unlike other hotels, the room was so large by time youre by the bed it was quite warm. Plus when i had a shower (it was a disabled room) after around 3 or 4 minutes it started to overflow with water. Again, not the worst thing in the world but ither may have an issue with it.

Self

10/10

Exceptional

21 Aug 2025

Dean

Good place perfect location

Good little place to stay, nice big comfortable bed and room. Just make sure you request a room away from the lift, that thing is noisy! Will stay again

Business

8/10

Excellent

17 Aug 2025

Promma

The only thing we liked was its location; close to shopping center, train station, and restaurants. However, we didn't received any upgrade as a VIP Access. The hotel was not well maintained; awkward smell, stained carpet, iron marks on floor and clogged drainage at the bathroom sink. We stayed only 1 night for the Liverpool FC game so we didn't mind much.

Leisure Family

8/10

Excellent

06 Aug 2025

Kamila

Good location

Great location, only a few minutes walk from Liverpool One. Spacious room with big bed. Acces for prams and wheelchairs could be better marked as I wasn't sure what to do when I only seen stairs initially and had to look for potential other entrance. Room was rather clean although it could be better. Overall decent for the price.

Friends_and_family Family

8/10

Excellent

04 Jul 2025

Pauline

Great hotel great location

Welcomed with a smile. We left our bags with them until check in.
The room was clean and the bed was comfortable. Its in a great location for The Albett Docks and Liverpool 1.
We didn’t eat there as we were meeting friends but otherwise we would have done as we heatd other guests saying the foid was good.

Partner

10/10

Exceptional

16 Jun 2025

Steven

Great staff. Clean comfortable room. Great location

Leisure Self

10/10

Exceptional

08 Jun 2025

Helen

Enjoyed our stay

8/10

Excellent

03 Jun 2025

Maria

simple hotel in good location to the venue.

Business

10/10

Exceptional

16 May 2025

Jonathan

Great location for hotel. Good sized, well appointed rooms. Lots of eating options close by.

Leisure Friends

8/10

Excellent

15 May 2025

Andrew

Central Liverpool Location

In a central location yet very quiet with a large room. The decor is a little tired but overall not a bad place to stay.

Business Self

8/10

Excellent

06 May 2025

valentine

Good overall but need to attend to tiny details

Rooms were clean and properly prepared for my stay. A bedside light switch seemed to have had a missing knob but was a minor issue. More impactful to my comfort was that I didn't get a fridge in my room, but I did not really need it. Overall was a good experience.

Self

8/10

Excellent

22 Apr 2025

Emma

Great location for both Liverpool city centre and Albert Docks. Staff were friendly and room was comfortable and clean.

Leisure Family

8/10

Excellent

13 Apr 2025

Verified traveler

Good but noisy

Lovely except broken lift made loud banging noise all night

Friends_and_family Friends

10/10

Exceptional

17 Mar 2025

SHOKO

Helpful staff and comfortable room

Leisure Self

6/10

Pleasant

12 Mar 2025

Jonathan

Ok and convenient, but I expected more.

A convenient location, but no fridge in the room for drinks, no bath, the pillows were hard, and the room quite cold at night. It was however clean, and had the other essentials. But really quite expensive for what is was.

Friends_and_family Friends

10/10

Exceptional

06 Mar 2025

Alison

It was. Amazing. Stay lovely. Hotel..

Partner

10/10

Exceptional

18 Feb 2025

murali

excellent

Business

6/10

Pleasant

07 Feb 2025

Sharon

Cheap and cheerful

Location was good, not many towels provided, smell of smoke in the foyer, we stayed on the top floor and were woke to the sound of drilling and paint fumes.

Friends_and_family Family

10/10

Exceptional

27 Oct 2024

Lisa

Great hotel great location

Great stay, staff made an effort to put ballons on door and put card through the door for my partners birthday

Partner

6/10

Pleasant

15 Oct 2024

Martin

Great staff. Horrible bed.

Staff was wonderful. Room not so much. The two twins pushed together did not completely merge, leaving a major void between them. The sheets were not tucked in well and came undone, leaving the mattress exposed.

Partner

10/10

Exceptional

14 Oct 2024

Aja

The room itself was amazing, especially for the price. The staff helped me find places to eat. I wish I was told about some of the discounts they offer for the local museums, but I should've asked first. Overall amazing!

Leisure Self

10/10

Exceptional

30 Sep 2024

Annette

Definitely recommend

Fantastic friendly check in. Very helpful with left luggage.

Partner

8/10

Excellent

22 Sep 2024

Michal

We spent there 3 nights.

We spent there 3 nights. The hotel has an excellent position i.e., only a couple of meters from the Pier Head and the Docks. The room was spacious with a clean bathroom. The only complaint we had was with not very clean towels we had been given which they immediately changed after our notification.

Friends_and_family Family

6/10

Pleasant

10 Sep 2024

Sierra

There was water damage on the ceiling, the tv was somewhat broken, and the strip on the bottom of the bathroom door was hanging half off. Staff was friendly and helpful. Elevator felt very unsafe and was questionable. Property often smelled like cigarette or marijuana smoke.

Leisure Friends

10/10

Exceptional

10 Sep 2024

Ian

Stay here instead

Reliably good and much improved of late..

Business

8/10

Excellent

18 Aug 2024

David

Great staff and good location

4/10

Poor

15 Jul 2024

Verified traveler

Too hot

On arrival at the hotel we were told the air con wasn’t working but fans had been put in room and free bottled water available. It wasn’t overly warm outside so not a big deal we thought. How wrong we could be! The room was hot and, presumably for “safety”, the windows weren’t a type that could be opened even a little. The fan made little impact on the heat and was noisy so it was toss up which was the the lesser of two evils when trying to sleep.

Hotel was nice enough and location great but we couldn’t have managed a second night.

Partner

10/10

Exceptional

29 Jun 2024

Evan

Perfect Location

A cheap and cheerful hotel in the perfect location to explore Liverpool. The room was spacious and clean, with an excellent view of the Docks. For the price, I will definitely be back!

Self

2/10

Poor

26 Jun 2024

Juli

It was a hot day/night, and when we checked into this hotel we were told the A/C was broken and 2 big floor fans were placed in the room, which made it very awkward for 3 people to move around the room. Our room was on the 5th floor which is one of their higher floors, and heat rises...
The windows do not open and our room was a sweatbox all night... blowing hot air around. By the look of the HVAC construction work that was going on, they knew days in advance that their system was being replaced /repaired and failed to tell us beforehand (so we could cancel and make other arrangements... or at least make our own decision to stay or not).

(That said... IF the A/C had been working, it was a relatively modern, good, clean place conveniently located.)

Leisure Family

2/10

Poor

23 Jun 2024

Neville

Do not stay here

The rooms were so hot no one could sleep and this was the same for all staying as the air conditioning is broken and they do not intend to fix it. They offer a fan but it is the least effective fan in the world. It clams to have bar but that closed and does not offer breakfast. Their was dirt everywhere.

Friends_and_family Family

8/10

Excellent

22 Jun 2024

Verified traveler

Great value hotel in an city location.

Ideal hotel, which was great value for money and located in a great place for everything.
Just across the road from the Liver building close to the Albert Dock.
Highly recommended.

Partner

4/10

Poor

20 Jun 2024

Ashley

Worn out but functional

No air con, tv would not turn off, toilet seat broken, mould in shower, stained carpets, full time residents, dilapidated lift, funky smell.
Comfy bed and friendly staff.

Business

6/10

Pleasant

18 Jun 2024

Graham

Stayed here for two nights and was given an assessable room with a wet room. I hadn’t ordered one or need one and did tell the staff but they said it was available so I had it allocated. Room was fine and large.

Wet room was ok but of course a lower wash hand basin with no plug was the downside.

My room 501 was adjacent to the lift and I could hear that going up and down all night.

Air conditioning did not work and windows could not be opened.

Room cleaning was every three days or at end of occupation do my room didn’t get cleaned.

Kettle was too large to go under the bathroom tap so had to fill my mug up and fill
It that way.

However the room charges were very reasonable and staff were very nice.

Shame restaurant seems to be open in the evening only and only order to be taken away. Shame there was no breakfast option though loads of local places to eat,

Great location s few minutes walk to the Albert docks and 15 from Lime Street. James Street Station is literally next door to the hotel

Leisure Self

2/10

Poor

14 Jun 2024

Elliot

Low quality in every way. Bugs in bed. Toilet didn’t flush well. Shower open and uncomfortable. 1/10.

4/10

Poor

10 Jun 2024

Oliver

Booked the last room available which was a mobility room. The room itself was nice, but the bathroom had mould & fixtures were falling off the walls. The soap dispenser did also not work which wasn’t ideal. The hotel also had no A/C when staying which meant we had to use a fan, but even that didn’t help with the heat. I do feel like the hotel should have warned us prior to booking!

Leisure Partner

10/10

Exceptional

30 May 2024

Trenton

Some repairs are being done .other then great

Air-conditioning was out other than that it was actually a nice comfortable stay

Partner

10/10

Exceptional

25 May 2024

Max