Childwall Abbey by Marstons Inns

United Kingdom , Liverpool
Liverpool, Childwall Abbey Road Childwall
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50 reviews shown

6/10

Pleasant

08 Jun 2026

Paul

Lovely staff, easy parking, fascinating building. Could do with a tidy up and lick of paint. Not a bad breakfast (Weatherspoons style). Also not sure why the security lights were on all night outside my window. If these are required, appropriate blackout curtains should be installed. Very poor check in procedure. Very complicated online checkin. Need to submit passport, payment and two factor security. This is after you’ve prepaid. Shows a lack of trust and understanding of their guests.

Self

6/10

Pleasant

21 May 2026

Uko

Comfortable room, helpful staff, nice breakfast.

Self

6/10

Pleasant

02 Apr 2026

PAUL

On arrival staff member (or manager) appeared complacent and somewhat uninterested. Did not show us to the room, although easy to find (not accessible for anyone with a disability - two flights of stairs - not lift). Room was spacious for two. Given it was an old-ish annexe part of the main building the windows were draughty even with what seemed like outdated secondary glazing that barely closed (room 4). However, if you come by vehicle vans use the front car park opposite the pub/hotel (2 car parks available-front & rear), then this room allows you to keep a keen eye. Also a CCS & ChadEmo charger (Osprey) in car park. Back to the room and en-suite was clean but oh my days, the noise when running the sink tap (which was loose and required tightening) and flushing the toilet! It was akin to the sound of a macerated or pump. Very loud and not something you could use early morning for fear of waking other guests up (or your partner). Small built-in wardrobe enough for several hanging garments. TV and hair dryer supplied and basic tea/coffee supplies with kettle (unused). Bed appeared to be Queen size, which was surprisingly comfortable and spacious with adequate duvet cotton cover. Carpet was stained in patches but not immediately obvious so not heavily soiled, just old. Access and egress of the building was via a dedicated ‘fire escape door’ unless during opening hours and then you could do so via the main entrance.

6/10

Pleasant

21 Mar 2026

Andrew

Property needs some tlc

Business

4/10

Poor

26 Feb 2026

Elliott

Heat Pump out sound is very noisy and runs 24/7, disnt get a wink of sleep!!!

4/10

Poor

16 Dec 2025

Paul

I have been going to the Abbey now for a number of years, however each year the property looks dirtier and dirtier each visit. The rooms and hallways could use an annual coat of paint. It’s starting to look like a grotty hotel TBH. It’s sad actually because it’s a beautiful property that is mot being properly managed when it comes to maintenance and the appearance of cleanliness. Sadly I don’t think I would stay there again, not unless it was cleaned up more. When I see dirt on the outside, rooms, hallways etc, I wonder what the kitchens are like. Sorry but Marstens need to shake their head and visit the property sometime, and if they are and this is acceptable to them then, you can’t then blame the people managing it. Sorry but a big thumbs down for me. :-(

Leisure Partner

8/10

Excellent

09 Dec 2025

Jonathon

Well organised and staff were profesisonal

8/10

Excellent

04 Dec 2025

Andrew

Friendly staff

Partner

10/10

Exceptional

01 Dec 2025

Ashley

This was an adorable hotel! The room was clean and smelled fresh. The staff was friendly and helpful with navigating around Liverpool. The restaurant/bar downstairs was a pleasant atmosphere. They hosted a variety of events if you wanted to do something without having to leave the property. Even with everything going on it never disrupted our rest.

6/10

Pleasant

27 Nov 2025

Christopher

Average, The busy Pub below creates a enjoyable atmospheric atmosphere however the noise travels through the rooms and can make it difficult for peace and quiet. Service was grand, although the majority of the stay was people free due to QR codes, Online Check In, Checkout etc

Business Self

10/10

Exceptional

23 Nov 2025

Karen

Fantastic stay ! Lovely welcome.
Comfortable room.
Food 10/10
Many thanks x

Friends_and_family Family

8/10

Excellent

04 Nov 2025

Michael

Staff was great.

Business Self

8/10

Excellent

26 Oct 2025

John

Location
Quiet area on the outskirts of Liverpool. Shops within walking distance. Plenty of parking. 20min drive to city centre.

Room
Clean and cosy, though could do with a slight refresh and more power outlets.

Service
Staff were welcoming and helpful.

Price
Bargain.

Overall
Worth a look if planning on staying in the area.

Business Self

8/10

Excellent

24 Sep 2025

Alan

Staff were excellent and couldn’t help enough, room was clean and mostly functional, our only gripe being a hair dryer and mirror with no plug socket to plug it in! Just two sockets on the far side of the room and way to far to reach or then use the mirror! Overall though a great friendly pub with guest rooms that did exactly what we needed during our stay!

Partner

2/10

Poor

26 Aug 2025

Alisdair

We stayed on Saturday 23rd in Room 7. Every time you used the tap or flushed the toilet there was a epically loud noise of the system drawing the water. This not being bad enough when we got up in the morning for our 8am departure, we ran the shower for 30mins and it never got hot!!! We tried turning up passed the 38oC mark and noting, we tried the opposite way a still nothing. This meant our onward travel was showerless!!!
Last night, the advertised closing time was 23:00 for the bar downstairs but the party night kept going until at least midnight! Then the banging closed of every fire door.
It was torture!!!

Leisure Partner

10/10

Exceptional

16 Jun 2025

Michael

Rooms are nice and clean. Downstair food and service are excellent! Will stay again in the future.

Leisure Family

10/10

Exceptional

01 Jun 2025

mark

Easy check on

Business

4/10

Poor

29 May 2025

Martin

No towel in room check in late told kitchen still open went to order and told kitchen closed not ever fiver minutes after checking in

Business Self

4/10

Poor

02 May 2025

Verified traveler

Very disappointing

The hotel was in a very nice location for an urban venue and the staff was friendly but that is the best one can say. The room was sweltering both nights even though the weather cooled during the second day. There was no servicing of the room. Worst of all the carb-heavy menu had nothing to offer my wife who is coeliac.

Partner

10/10

Exceptional

23 Mar 2025

Linda

Easy to book, friendly staff

6/10

Pleasant

28 Feb 2025

Mr DAVID

Booked a double bed, not a single in a closet.
Got a free meal but not the spread out comfort that i expected.

Business

10/10

Exceptional

21 Jan 2025

Tamara

A lovely friendly place to be. Great kind staff. Just a great place to lay your head.

Business_and_leisure Partner

6/10

Pleasant

04 Jan 2025

Ravina

Convenient location. Coffe machine broken in pub which was a shame if you wanted a cappuccino

Leisure Partner

10/10

Exceptional

23 Dec 2024

Bill

Nice room good food, pleasant team on site

Business Self

4/10

Poor

15 Dec 2024

Grace

Pub great but unfortunately my room wasn’t.

I stay in the single room. Mattress was broke. And dipped in the middle. I had an awful night sleep. Dark hairs still in the shower, not as clean as previous stays. I’ve stayed before and it’s been fine but this time unfortunately wasn’t great.

I also had to miss out on breakfast, usually it’s 730am but when I went to go down at 730am there was a sign saying breakfast at 8am. But I had to leave at 8am.

Overall a bit of a shame, the pub was great though, I had a lovely dinner and staff were fab.

Self

8/10

Excellent

07 Dec 2024

Verified traveler

The bed was very comfy. Could have done with a few more teabags than two.

Partner

6/10

Pleasant

01 Dec 2024

Alan

Hi the hotel was clean & tidy but everytime i used the toilet ir sink or shower there was a loud nouse comung from behind the wall gat lasted for about 10 seconds it even made a noise when orher guest fkushed there toilets so we had a very restless slepp aoartmt from that everything was ok .

10/10

Exceptional

17 Nov 2024

Amy

A delightful hotel, very clean and comfortable. The pub food was delicious and well priced. A special mention of Steven who was most helpful offering good advice. I’d score this place a 10/10 and would happily recommend this hotel to family and friends.

Friends_and_family Family

10/10

Exceptional

25 Oct 2024

Linda

Suited me because it is out of town, not too big, friendly and helpful staff

6/10

Pleasant

22 Oct 2024

Brian

Historic Liverpool pub with rooms. Located in suburb of Childwall 4 miles from city centre. Rooms are basic and could do with upgrading but for short term stays, did what was required. Staff very friendly and helpful in the morning but check in was laboured and took far too long.

Leisure Self

10/10

Exceptional

18 Oct 2024

Neil

Characterful location and a lovely pub!

Leisure Partner

10/10

Exceptional

03 Oct 2024

Katy

Great place

We had a great stay at the Childwall Abbey Hotel. We stayed there as we were going to Anfield. It was only £12 for a taxi to the ground. Hotel was clean, tidy and staff were lovely. Especially Steven who gave us great tips on Beatles places to visit. Including Strawberry Fields and Lennons house which is 5mins away from Hotel. Will go back if we are lucky enough to get more football tickets.

Partner

8/10

Excellent

21 Sep 2024

Verified traveler

Ok Stay

Nothing special, pub with accommodation

Business

10/10

Exceptional

16 Sep 2024

william

3 night stay - staff very friendly, room was clean and food was good… recommend

Leisure Family

8/10

Excellent

11 Aug 2024

Verified traveler

Good.

One night stay. It's a pub with rooms above, set in a hamlet on the edge of an established housing estate. Quite noisy when we arrived - a Saturday - but had quietened down by the time we went to our room.

Positives: good variety of food, the usual pub fare, but tasty and was just what we wanted. Excellent wifi. Very comfortable bed. Nice full English in the morning.

Downsides? Rooms are upstairs with no lift, so possibly not for those with a mobility problem. The toilets seemed to have a mulcher, so were noisy, but not a big issue. The main problem was ventilation: the window opening was very small and it being mid-August it was very warm and stuffy. There was a plug-in fan but it was wee and was too loud to use. That said I slept well although my wife struggled with the heat.

Overall a decent stay, handy for Liverpool you don't want to stay in the city.

Partner

4/10

Poor

17 Jul 2024

Susan

Dated and tired hotel

The hotel is badly in need of refurbishment.
We stayed in the Henry Irving room which was oppressively hot and noisy. Smell from the cooking downstairs was in the room all evening.
The staff were pleasant and helpful and the bedding and towels spotlessly clean.
Beautiful building but in need of major update.

Partner

10/10

Exceptional

14 Jul 2024

Ian

Nice room comfy good facilities good choice of food evening meal and breakfast
Friendly staff and good atmosphere

10/10

Exceptional

19 Jun 2024

Mr C A

Taylor Swift Weekend

Lovely pub food and service very good, lovely surround outside the pub very satisfied for what we needed for the overnight stay

Partner

8/10

Excellent

09 Jun 2024

Kathleen

Disappointing lack of breakfast

Very comfortable BUT having ordered and paid for a Full English Breakfast, I discovered on arrival that the serving time for Breakfast on Saturdays was LATER 8.30am than my required departure time: 8.00-8.15am. Arrangements were set-up for a Continental-style breakfast BUT that did not happen: staff not available until just AFTER 8.00am. So, no breakfast provided, despite payment. No refund yet ...

Self

8/10

Excellent

02 Jun 2024

Verified traveler

Welcoming Staff

Lovely old building, very welcoming staff and great breakfast

Partner

6/10

Pleasant

27 May 2024

Stuart

A lovely stay, live not far from area and have noticed this place before. I was a bit disappointed with no heating in the room, tried to get it working but it was broken without us being notified. Staff was friendly 😊

Leisure Friends

6/10

Pleasant

16 May 2024

Terence

Not enough staff and service was slow.

Leisure Self

4/10

Poor

28 Apr 2024

Elizabeth

Character building with some original features

Leisure

6/10

Pleasant

23 Apr 2024

Angela

Clean and provided all necessary items

Room was very clean, bed was comfortable, had everything needed including tea/coffee/biscuits. Bathroom was clean with plenty of towels but tired. Room and bathroom in need of decorating particularly the windows. Staff encountered were pleasant. Easy access. Parking area was not well lit so slightly worried about leaving my car. Did not sample food or drinks. Good value and worked well for my requirements.

Self

10/10

Exceptional

06 Apr 2024

Vladan

Profesional personal

Leisure Self

8/10

Excellent

15 Jan 2024

Russell

Good value for money

6/10

Pleasant

29 Oct 2023

Emma

Lovely staff ,clean cosy room but very noisy unfortunately.

Leisure Self

8/10

Excellent

25 Oct 2023

Stephen

perfect value for a night away with work

I would stay there again... quaint and has character... not a top end night away but for one night with work, it was good value. staff we all very friendly and helpful, ordering food and drink on the app worked really well and the food portions were excellent. room was a bit small but they cant fix that..

Business

10/10

Exceptional

23 Oct 2023

Verified traveler

Good

Very Friendly staff! Especially Dave :)

Business

6/10

Pleasant

25 Sep 2023

Neil

I was woken up at around 4:30AM by a couple of people who sounded like staff (though possibly were other guests) banging around and talking very loudly outside my window.

The breakfast was disappointing. My napkin arrived soggy having been sitting in I guess some rain-water-filled basket that was never poured out. Very dry veggie sausages and I thought 2 \"flat top\" mushrooms meant portobello, but I received only a handful of button... No one came to ask how it was or I would have told them.

The inn chain uses some weird surveillance-y data tracking when booking and even when just trying to use their WiFi.

Some patrons in the pub/event space were polite, others seemed provincial, judgy of people from elsewhere.

It was unfortunate the cable didn't have Premier League football channels.

The abbey was nice and the forest nearby is fine. The abbey seems to house some sort of evangelical minister talking about damnation though.

Staff not taking COVID prevention measures like masking and the room window only opened a bit.