Name: Best Western Premier Suites Hotel Spa Liverpool-Kn
Address: Ribblers Lane, . 0 ., Knowsley, Liverpool, L34 9HA, GB

2/10

Poor

16 Jul 2026

Paul

I specifically booked a Superior Room, 1 King Bed, with Sofabed our visit however was given a double with just a sofa, no sofa bed. I clearly wasn't given the room I booked.

Queried this with reception on departure first thing in the morning after an uncomfortable night on a single z bed, was told by reception there's nothing they can do. Poor customer service.

If you can provide the room a customer paid for and they're given a downgrade, you should be refunded the difference. You certainly shouldn't be selling something they can't provide.
Will not use Best Western again.

Friends

6/10

Pleasant

16 Jul 2026

Pierluigi

Property is quite shabby in many places. Gym advertised as open from 6am but only open at 7am after asking
Reception to open it for me. In my reservation I was explicit about wanting two beds but got one.

Friends_and_family Family

6/10

Pleasant

14 Jul 2026

Mark

Location let it down as you need to taxi or drive anywhere else as in industrial area. Rooms good size & well appointed. Has bar & restaurant on site which was reasonable. Didn't get chance to use spa.

Self

10/10

Exceptional

12 Jul 2026

Anne

The hotel was very clean. Has all ammenities including restaurant, bar and the pool and gym. It was easy to book into the spa for treatment. I felt safe and very comfortable.

Self

10/10

Exceptional

08 Jul 2026

Sion

Thomas on reception was professional, friendly and ensured i had the best nights stay.
Thank you

Friends_and_family Family

8/10

Excellent

07 Jul 2026

Thato

Clean room,lovely staff.
Thanks to the staff for a birthday message and deco in mi room,that’s very thoughtful and YOU ARE THE BEST.Much appreciated.
Thank you.❤️

Partner

10/10

Exceptional

05 Jul 2026

Brian

Large spacious suite with an excellent shower and comfy bed.
Well furnished and would definitely stay again.
Only negative point was the WiFi that was either weak or non existent throughout my stay.

Self

10/10

Exceptional

30 Jun 2026

Amy

Great hotel to stay for a night or two away, especially if you plan on visiting the safari park or travelling to Liverpool city.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Janette

Lovely Hotel, room was spacious comfortable and clean and the use of the pool was amazing after a long stressful journey. Excellent value for money and would hesitate on coming back for another stay if in the area

Partner

6/10

Pleasant

28 Jun 2026

Simon

We stayed in 221.

The shower thermostat was broken/not working and the water was just roasting the whole time.

We couldn’t get the air con to work at any stage.

The blackout curtain poles were bent; the rings on the curtains were half missing so the room was too bright from early morning and we woke at 5:50am.

There was no one at reception when we came in on Saturday night at midnight or again on Sunday morning on checkout at 11:10.

On a positive note the bed was comfortable and breakfast was good but and the stay was disappointing overall.

We’ve stayed here twice previously but I don’t think we will again after this experience.

8/10

Excellent

28 Jun 2026

Sheila

We were very pleased with our stay. The place is a bit dated but considering the amenities and cost we weren't bothered by that. The room was spacious and clean. Breakfast and bar were great as well.

Partner

6/10

Pleasant

26 Jun 2026

Krystina

.

Family

8/10

Excellent

26 Jun 2026

Steve

Mostly great overall, staff were all great and very helpful, some areas of the hotel were a little dated and shabby

Partner

10/10

Exceptional

24 Jun 2026

Okwudili

Enjoyed a one night stay here with my family - 2 adults and 2 kids. Hotel staff were polite and friendly. Enjoyed the pool, jacuzzi and sauna. The steam room was out of action. Wished the hotel had an EV charging facility for electric cars as a lot of places have these days! Comes recommended.

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

amanda

Great place to stay. The rooms on the ground floor are amazing in terms of size and amenities. Love the poolwhich is an added bonus. Breakfast is amazing with plenty of choice even for the fussiest of people. Eat as much as you can and enjoy fruit juices, iced water or the usual coffee including Lattee etc or tea.
Highly reccommend

Partner

10/10

Exceptional

24 Jun 2026

Gifty

The rooms were very spacious, good and friendly staff l loved the breakfast, the breakfast was so delicious and I will love to go back there again.

Partner

6/10

Pleasant

16 Jun 2026

Ian

Good comfortable bed and spacious room/suite. Staff friendly and tried to be helpful.
Not so good, allocated wrong room type, corrected when raised with the hotel. Correct room had very obvious damage which no attempt had been made to repair, when raised was told no other rooms available with an apology.

Partner

10/10

Exceptional

16 Jun 2026

Michael

My wife who was disabled was looked after by the staff who were friendly and helpful
Room was extremely good
Only criticism should have bottled water in room

Partner

8/10

Excellent

12 Jun 2026

Kieron

Very pleasant and helpful staff on reception. Excellent suite for the price we paid. Would definitely stay again.

Friends_and_family Friends

8/10

Excellent

03 Jun 2026

Jo

Overall a good stay, big rooms with a lot of space and storage space, the staff for exceptionally helpful and the leisure club was nice.

The downside of the hotel was very dated, the Wi-Fi is extremely patchy, which is not ideal when you are working away. The bed is a super king on first glance, but it is actually two beds stuck together with a gap down the middle which was not particularly comfortable. I think I would probably stay here again, however the small issues that I faced do need to be addressed

Business

8/10

Excellent

03 Jun 2026

Jason

The pool was a good size, big enough for swimming lengths while others were playing. The jacuzzi and sauna were welcome - it was disappointing that the steam room was not working - neither was the hair dryer in the men's changing room. Breakfast was a little disappointing - there was not a great choice of cereals and it was frustrating to have to order and wait for scrambled eggs, rather than have them available on the buffet when we wanted them. It was useful to have the drinks fridge available by the reception desk. The rooms were spacious, but the smart TV kept losing connection, so it could not be used as a smart TV, which limited in-room entertainment options. And the in-room hospitality was even more limited - there were not enough mugs for the four of us in the room, there were no biscuits and the supplies were not replenished after the first night. I also took against the signs everywhere threatening guests with fines - £15 for towels, £100 for cleaning after smoking - while I never had any intention of stealing towels or smoking in the room, having threatening signs on the walls made the experience feel somewhat oppressive.

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Balazs

Amazing!

Partner

6/10

Pleasant

27 May 2026

Owen

Good location for Liverpool City/Football. Staff are lovely and attentive. Rooms and facilities need updating/repairing to make this a 5 star stay

Partner

10/10

Exceptional

25 May 2026

amanda

Had a lovely stay the room was fine and an amazing size for us with our 2 yound grandchildren. I do feel an update of the flooring would have been a lot better as our carpets were quite stained.

The staff were great, friendly and helpful.
Breakfast was excellent and the staff were very good with my grandson who needed dairy free spead and milk ect due to allergies.

Parking was very easy.

The pool facilities were excellent which was really enjoyed especially with the heatwave we have been experiencing.

A great long weekend and we will definitly be returning.

Friends_and_family Family

8/10

Excellent

24 May 2026

Denise

Nice tidy hotel with lovely pool and spa area. Very friendly and helpful staff especially Dave who showed off his bi-lingual skills by speaking Welsh to one of our party! Please give consider to upgrading the bathrooms particularly the water pressure (loo didn’t flush) and shower controls

Friends

10/10

Exceptional

18 May 2026

Adam

The room was above my expectations

Friends_and_family Family

4/10

Poor

15 May 2026

Sarah

Bathroom was not pleasant I didn't use the shower for this reason, mouldy around the fixtures and dusty.
Room smelt nice upon arrival but dust and cobwebs hanging down from the ceilings. The kids sofa bed was so hard I got another duvet for them so sleep on top of. Main bedroom was ok.
Breakfast was ok nothing special, had to ask for bowls as none were out and we were first down.
Parking good plenty of spaces, but when leaving around 7:30 to pop to the petrol station a pair of men's worn boxers were laid in the car park.
Swimming was the main reason we booked for the children. Wouldn't stay again unfortunately. Hotel is tired worn and in dire need of a make over.

Friends_and_family Family

6/10

Pleasant

13 May 2026

Mark

The room was clean. The shower never worked properly it was constantly really hot (too hot) and wouldn't mix with the cold water. I did tell reception about this on three separate occasions, they said they will get if fixed and never did.
The breakfast was great. The pool and gym was good. Parking was good. Shame about the shower.

Self

10/10

Exceptional

11 May 2026

Paul

Everything was great. The room was really nice and big and dinner was good. The staff were very helpful

Self

10/10

Exceptional

10 May 2026

Chris

Room was clean and spacious lots of room but a little dated but this cant go against it everything else eas that good great facilities staff super helpful when we needed them

Partner

10/10

Exceptional

04 May 2026

Susan

The room was amazing! Felt like I was in am executive room!

Self

10/10

Exceptional

04 May 2026

Sean

Great hotel

10/10

Exceptional

04 May 2026

Matthew

Brilliant hotel and value for money. Stayed at many different hotel chains and this is one of the better ones I’ve stayed at for size of room, having seperate lounge area with sofa, huge bed, tv with Netflix etc, pool, nice bar and food, £15 in uber to city centre and also includes parking. Rather pay that price and travel than the city centre prices!! Will def be staying here in future

Self

10/10

Exceptional

04 May 2026

Denise

Lovely hotel, friendly helpful staff, great safe parking area. Breakfast all fresh and hot.

Partner

8/10

Excellent

03 May 2026

Mark

Excellent facilities with on site parking, buffet style breakfast and extremely friendly staff

Partner

8/10

Excellent

26 Apr 2026

Charlotte

Plenty of parking and easy to validate. Staff were friendly and easy check in and out although staff appearance was somewhat dishevelled. Shower would not regulate it's temperature and was either freezing cold or boiling hot. It was clean although not immaculate with bathroom fixtures wearing and loose bedroom socket. Comfortable bed and plenty of space.

Partner

8/10

Excellent

26 Apr 2026

Michael

Great place for a stop over. Friendly staff who made us welcome.Room and bathroom could do with a cosmetic refresh. Shower head kept falling off and the bed could do with an upgrade. Feedback was left at check out.

Family

8/10

Excellent

24 Apr 2026

alan

I have soft spot for this place. I havve stayed here for many years. The rooms have a ton of space and are great for work stations, each has a seperate lounge area. The decor is tired and basic but well kept and clean. The staff are lovely and you can't beat the price. Breakfast is excellent and it's location makes for a peaceful sleep and easy getaway from Liverpool when it's time to leave. They have Yorkshire tea in the rooms, a bonus.

Self

10/10

Exceptional

16 Apr 2026

karl

Great stay

Self

8/10

Excellent

13 Apr 2026

Claire

The room is looking tired, chips out of furniture, marks, ill fitted curtains etc. The room was really hot even though the heating was off. There was also a boiler type noise all night so I am not sure if I was above the laundry room.

Self

8/10

Excellent

13 Apr 2026

Jonny

Beds were good big beds providing a comfortable nights sleep.

Rooms also were big, with a seperate living area.

Breakfast was decent, plentiful

We only stayed to attend the LFC match, bus stop only few mins from hotel that dros you off a short walk from the stadium.

8/10

Excellent

12 Apr 2026

Mark

Breakfast was good for a buffet breakfast, I went when it first opened so it was all freshly cooked

Self

10/10

Exceptional

03 Apr 2026

Dean

Breakfast was late with cold beans on the first night and no toast.
They take some time to get into the swing of it. Go later than as soon as they open.
Toilet door broken and unable to secure, even though numerous attempts had been made previously. Not what would expect from an Executive room

Partner

8/10

Excellent

03 Apr 2026

David

Nice rooms could do with a fridge to put cold water in ,room very clean

Friends_and_family Family

4/10

Poor

02 Apr 2026

Scott

Room furnishings are very dated and in a state of disrepair e.g. stained carpets, furniture drawers wonky and not closing properly, door handles coming off, the list is endless! I had to request a change of room which was slightly better and the in-room safe didn’t work. And when explaining this to staff I was asked what colour the safe was and was then met with an ‘ah, ok’, as if they expected it not to be working from the colour it was, remarkable! Evening meal was no better than supermarket style frozen food, breakfast buffet was ok. This hotel was never in this state of disrepair when I last stayed a number of years ago under the previous owners, it badly needs updating and I would avoid until it has been.

Self

10/10

Exceptional

01 Apr 2026

R

Breakfast great parking good

Friends_and_family Family

6/10

Pleasant

30 Mar 2026

Terri

For the money to room size was good, suite like, you could tell that this hotel was nice in its day, however, you could see how may times things had been repaired and moved around, it was just tired. The beds were comfy and the room was clean but tired, so there were stains, holes in the walls, gaps where things had been, light switches that didn’t do anything. For the money it was ok. I imagine if they invested the prices would have to soar. We attempted breakfast which we paid 17+ pounds for each, not enough staff, hotel was very busy which meant we paid for cold food, no cups, no bowls, no food and the replenishment could not come quickly enough. It was a waste of money for us to do it. Parking is plenty and the use of the spa was a nice bonus which meant this wasn’t a 2 star review

Partner

8/10

Excellent

30 Mar 2026

Lee

Just as a note! Parking has to be added at checking, unfortunately this was missed by myself, but the receptionist did help when checking out so hopefully this will not become an issue.

Family

4/10

Poor

29 Mar 2026

Kuldip

Booked and paid for an early check in, arrived and was told room was not ready.

Travelled long way for match at Anfield and other activities prior, missed out due to being late for check in.

Room was not cleaned properly, screw sticking out of floor in bathroom, luckily didn't catch anyone's foot.

Could have been nasty

Mirrors were dirty, marks on furniture.

Restaurant was very understaffed for dinner and breakfast next day.

Long waits for service, not getting order correct and breakfast running out, not topped up quick enough

Overall a very disappointing stay and ruining a special day.

Partner

10/10

Exceptional

29 Mar 2026

Michelle

Great breakfast and hotel.

Partner

4/10

Poor

20 Mar 2026

Edmund

The carpet floor in our room needed cleaning. When I had arrived I had explained briefly to the receptionist that I'm here for my mum's funeral the two nights I stayed at this hotel I couldn't sleep well . I then had try to get over my mum's funeral. I needed rest before I start my long journey back home to Suffolk.
I Sadly left I hour and thirty minutes later leaving my room by not leaving by 11.am.I went to the reception to explain my situation regarding my bereavement of my loss of my mum. I had no sympathy from the reception when I left and I had to pay a late search charge of £10.00 not happy.

Partner

8/10

Excellent

16 Mar 2026

Ian

Check in was fine, room was fine apart from the windows which didn't shut properly, bed was comfy but the bathroom was a bit of a mess, loose toilet seat, tiles broken on the floor and general wear and tear.

Partner

8/10

Excellent

13 Mar 2026

Chris

Myself and my partner stayed for x2 nights earlier this week in room 208. Staff were very friendly and welcoming. Good size rooms with living room area with plenty of room. Free WiFi okay but wasn’t great. Food was good reasonable price. Rooms were clean but we did find x2 large bottles of Gin stashed behind the living room sofa on our departure, that wasn’t ours. Overall we both enjoyed our stay relaxing in their lovely pool area.

Partner

8/10

Excellent

09 Mar 2026

Richard

Great gym
Food was excellent
Staff are lovely

8/10

Excellent

25 Feb 2026

richard

The food was excellent.
Nice clean room

8/10

Excellent

25 Feb 2026

Jonathan

Reasonable hotel but has declined recently
Examples include poor condition of gym changing rooms and lack of maintenance

Self

4/10

Poor

17 Feb 2026

Julie

Room had no lights in bedroom. Lamp , hairdryer could not be plugged in anywhere. Paid £95 for a valentine meal for 2. Didn’t have starter. Main tikka curry was not nice. Very watery and no curry taste. No bottle of wine given even though this was part of offer. Several couples on other tables were arguing and loud.

Partner

10/10

Exceptional

15 Feb 2026

Kerry

Staff are lovely, they go above and beyond for their guests :) spa is amazing! Pool is heated to perfection and steam room was brilliant! Will be coming back again soon.

Partner

6/10

Pleasant

15 Feb 2026

Leanne

Arrived 30 minutes before check-in and appreciated we were early.

We were told we couldn’t check in as there were others waiting but they would call us when we could and to wait in the bar which is at the reception area.

Others left the bar to check in and we were not called. Then people arrived and checked straight in. After this happened a couple of times, I asked if we could check in yet. We could! No apology for not calling us forward.

Room was dated and smelt of stale smoke in the bedroom area. The added living area of the ‘suite’ was a good space.

We tried to put the TV on in the bedroom area (to finish watching the rugby we had been watching whilst waiting), we could not get it to work.

This morning whilst trying to shower it was impossible. The shower head was completely broken with water gushing out in all directions, all over the bathroom floor. The water was coming from the seal between the pipe and the shower head.

You could not shower. We both had to have very quick baths so as not to delay our plans for the day.

Made reception aware upon check out to be told simply, they would tell maintenance and management.

No offer of anything despite us not having the basic ability to shower.

Leisure Partner

6/10

Pleasant

07 Feb 2026

Michael

The staff were helpful, but the executive suite, though clean enough, was very basic. The bathroom was an squeeze and the hand basin tiny. There was a half used and dirty toilet roll. It look like it had fallen down the toilet at some point and left for us, which wasn’t great.
One redeeming factor was the breakfast. Everything you want and really good sausages. Value for money, but don’t expect a “suite”.

Partner

10/10

Exceptional

02 Feb 2026

Seb

Spacious clean room. Welcoming staff

8/10

Excellent

02 Feb 2026

Matthew

We were disappointed with the state of repair of our room, the door handles were all loose and looked like they might fall off and the bathroom sink plug got stuck as it had been bent. The staff were very friendly and the rooms were clean and a perfect size for a family with young children

Friends_and_family Family

2/10

Poor

01 Feb 2026

Irfan

Room felt dirty, the room and everything inside the room was falling apart.The staff wasn’t helpful.I asked for extra pillow and I was told the hotel is full and we don’t have any extra! Really ?

Leisure Family_with_children

6/10

Pleasant

31 Jan 2026

I

Needs updating

Business

4/10

Poor

26 Jan 2026

Kierá

We were upgraded to a larger room which was like an apartment, however, the cleanliness was not great. I will spare the details but there were remnants of the previous customers left in the room. The spa also felt very dirty. Can’t complain for the price that we paid but with a deep clean this place would be much better

Partner

6/10

Pleasant

19 Jan 2026

Ray

Outdated. King size bed was 2 singles together. Breakfast was over priced for the choice. Windows were sealed shut.

Business

10/10

Exceptional

18 Jan 2026

tia

couldn’t fault the room spotless and comfortable,dinner was gorgeous and very friendly staff ,pool and facilities was lovely

Leisure Family

6/10

Pleasant

18 Jan 2026

Conner

Rooms very worn

Business Self

10/10

Exceptional

05 Jan 2026

Matthew

Excellent welcoming. Clean and tidy hotel & room

Leisure Family_with_children

8/10

Excellent

05 Jan 2026

Teresa

room was clean and comfortable. However, housekeeping was late in the day

Leisure Family_with_children

10/10

Exceptional

03 Jan 2026

D

I only stayed for the 1 Night because i had to attend a Funeral in the Area. Check in was Superb( I was allowed to check in at 1pm)
Room was Spotless, spacious and very Comfortable, Tea/Coffee making facilities. There was a radiator in the room so it was nice and Cosy. Great Shower. Comfortable Bed. Didn't use the bar or the Restaurant so i cant comment, but I'm quite sure that those would have been Excellent. Very impressed overall and wouldn't hesitate to recommend this hotel to Anyone. 10/10.
Thank you all.

Business

10/10

Exceptional

31 Dec 2025

Carl

All good, nice hotel, staff friendly and welcoming, great location for everything around

Partner

8/10

Excellent

30 Dec 2025

Rebecca

The pool was great. Staff in the bar and restaurant were great. Hardworking, cleaners.

The sofa bed in the suite was not comfortable for sleep.

Friends_and_family Family

10/10

Exceptional

24 Dec 2025

Jacqueline

Room was amazing ! Large suite with two rooms, sofa, coffee table, two televisions, lovely bathroom. I didn’t want to leave my room! I even missed the event I’d gone for - I got too cosy. I ordered food in the restaurant and they put it on a tray when I said I wanted to eat it in my room. I took the bus from town out to the hotel. It took about 40 mins and then there was about a five to 10 minute walk to the hotel. Staff super friendly.

Leisure Self

10/10

Exceptional

22 Dec 2025

Chris

From the moment we checked in to when we checked out the staff and facilities were excellent. Friendly and helpful staff. We ate in the restaurant one evening and the food was delicious. The breakfast was the standard options of a full English along with continental options which were all fresh and tasty.

We made use of the pool which whilst unmanned was clean, tidy and inspected at regular intervals.

Friends_and_family Family

10/10

Exceptional

17 Dec 2025

Anna

Amazing

Self

8/10

Excellent

12 Dec 2025

Lorraine

Breakfast not well stocked kept running out of food

6/10

Pleasant

10 Dec 2025

Talaha

Breakfast was fresh butbthere were no vegetarian sausages as advertised so we were quite limited to what we could gave

Partner

10/10

Exceptional

10 Dec 2025

Kerry

The bacon wasn’t cooked and the hashbrowns were empty and tasteless. The sausages were highly seasoned and no option of tinned tomatoes. Eggs tasted okay but would have been better for different egg options: poached/scrambled etc . Enjoyed our stay but needed to call several times on way home for toilet. Would definitely stay again but would arrange breakfast options out of hotel. Shame.

Partner

4/10

Poor

03 Dec 2025

Joanne

They didn’t allow us to take our disabled daughter’s therapy dog or allow us a refund to find a different hotel; this is the first hotel we’ve stayed at in 5 years that has this non-inclusive rule. The room was really shabby and outdated and the electricity kept going off in the main bedroom line it was shorting out. The soap in the bathroom had an expiry date of April ‘25 (8 months ago) didn’t check the bath one. Mould around the seals sink and bath.

Friends_and_family Family

8/10

Excellent

01 Dec 2025

Ashar

All good!

10/10

Exceptional

30 Nov 2025

Jane

All staff we spoke to was very friendly, helpful and welcoming

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Paul

Ok

Friends_and_family Family

10/10

Exceptional

16 Nov 2025

Sarah

Always a pleasure staying here, room is comfortable, clean and spacious
Breakfast and evening meals were really nice and tasty
Staff were polite and helpful
Good value for money
The pool was well worth it too

Partner

10/10

Exceptional

09 Nov 2025

Michael

Returning guest. Excellent service as always. Top team!

Business

10/10

Exceptional

08 Nov 2025

Kevin

Reception staff was very friendly and made us feel very welcome.

Partner

8/10

Excellent

08 Nov 2025

Peter

Hotel great location for us rooms great staff great spar great parking great

Leisure Family

10/10

Exceptional

08 Nov 2025

Martin

Generous well appointed rooms, good amenities and an excellent price. Staff were brilliant and the restaurant was first class and very good value

Leisure Friends

10/10

Exceptional

07 Nov 2025

Natalie

Staff were friendly and helpful. Room was very spacious and most importantly very clean. Would definitely use again.

Partner

10/10

Exceptional

06 Nov 2025

Summera

It was easy to find the hotel. The staff on site were present upon arrival,they checked me in and answered any queries I had.
The room I had was the standard room with king-size bed. My room came with seperate lounge area and the bathroom obviously. It was clean and tidy and smelt fresh. To my surprise my room had its own iron n ironing board so no waiting around for one to be free. The bed was comfy too. The restaurant was clean and tidy and a buffet breakfast is served. It has its own gym n spa.
The staff were courteous and I enjoyed my stay. Thank you!

Self

8/10

Excellent

06 Nov 2025

Stuart

.

Leisure Family_with_children

8/10

Excellent

05 Nov 2025

Kelechi

Reception staff were courteous,
Breakfast was good.
Rooms were clean and spacious.
It helped that there was an abundance of parking.
The hotel is located in a quote area

Business Self

6/10

Pleasant

03 Nov 2025

Dean

Staff very good, rooms dated, breakfast poor.

8/10

Excellent

03 Nov 2025

Stephen

Comfy bed and a huge room, bathroom requires updating though.

Leisure Friends

10/10

Exceptional

03 Nov 2025

kevin

Professional staff and very well appointed room.

6/10

Pleasant

03 Nov 2025

Stephen

Room was a bit tired - needs updating.

Leisure Family

4/10

Poor

02 Nov 2025

Nadia

Didn’t even stay for breakfast, if you can’t do enough to make a room up then goodness knows how bad breakfast will be

Friends_and_family Friends

6/10

Pleasant

01 Nov 2025

Emma

We had to be moved rooms as we had no hot water coming out of the shower.
The room itself was fine, just a little run down. We asked for our towels to be changed as we were there for 3 nights but this didn’t happen. I had to go to reception and get them myself.
The ladies changing rooms had a horrible smell and clearly were not cleaned for the 3 nights we were there. The empty, broken wash and shampoo bottles in the showers were still there when we left, which is a shame because the pool is lovely.
The hot tub was roped off for cleaning and the steam room was the hottest steam room I’ve ever been in.
This hotel served a purpose but we won’t be returning.

Friends_and_family Family

10/10

Exceptional

30 Oct 2025

Chris

Hotel generally good - staff very pleasant and helpful - rooms adequate and clean - they do need some updating.

Self

10/10

Exceptional

28 Oct 2025

Margaret

Did not eat in hotel