Name: Embassy Suites Chicago North Shore Deerfield
Address: 1445 Lake Cook Road, Deerfield, 60015, US

Embassy Suites Chicago North Shore Deerfield

Chicago - IL · United States

100 reviews shown

10/10

Exceptional

01 Aug 2026

Scott

Our family ALWAYS chooses this hotel when we visit Chicagoland, as it is conveniently located and has all the amenities that we value: a two-room suite, great breakfast and pool area, and friendly/attentive staff. We will be back!

2/10

Poor

31 Jul 2026

Megan

I stayed at this property while attending a nearby conference and was very disappointed with the overall experience. The hotel is extremely dated and in serious need of renovation. My room had a persistent damp, mildew odor that made it uncomfortable to stay in. The lampshade was stained yellow, the curtains were visibly stained, and the headboard appeared dirty, all of which gave the room an unclean and rather depressing feel.
Also only one of the hotel's three elevators appeared to be working.
The staff was polite. But the condition of the hotel overshadowed everything. I was so dissatisfied that I chose to leave early and book a room at another hotel.
Based on my experience, I found the overwhelmingly positive reviews to be very misleading. I would not stay here again.

8/10

Excellent

30 Jul 2026

Fatima

Our room’s aircon was not working the first night but was fixed after complaint on the front desk. Breakfast had very long lines & wait times. It was hard to find a place to sit & high chairs were near impossible to find.

8/10

Excellent

29 Jul 2026

Irene

One of the highlights of our stay was breakfast, thanks to Isabel. She made the most amazing omelets every morning—honestly better than many upscale breakfast restaurants we’ve visited. What stood out even more was her exceptional customer service. She remembered my order each day, greeted us with a warm smile, and made us feel genuinely welcome. She is a tremendous asset to this hotel, and I hope management recognizes her outstanding work.

I’d also like to recognize Steve and Teri at the front desk. They were professional, friendly, and made both check-in and check-out seamless.

Unfortunately, the cleanliness of the hotel was very inconsistent. At check-in, we noticed visible stains on the comforter cover. The bathroom had pink slime in the shower and visible hair and what appeared to be urine residue around the base of the toilet. The carpet also looked very dirty and dusty.

After housekeeping made our bed, we found dead bugs and debris on the comforter that were not there before the room was cleaned. We also noticed visible stains on the flat sheet, which left us questioning the attention to detail of the housekeeping service.

Isabel’s hospitality, along with Steve and Teri’s professionalism, were the bright spots of our stay. I hope management recognizes them while addressing the housekeeping issues.

10/10

Exceptional

29 Jul 2026

Barbara

We always stay at this hotel because it is convenient and the rooms are spacious.
Our room this time seemed like it wasn’t vacuumed as well as other times, plus there was water on the floor by the sink when we got into the room.
The staff is always top notch. Breakfast is always great. Can be extremely crowded on the weekends and holidays.
There is on site parking that is always available.

8/10

Excellent

29 Jul 2026

Steve

Mst was ok, but we had a huge spider in our window. So the 2nd day I left the window curtains open so the maid or staff would see th ehuge cobweb and clean it or remove the spider. Instead we came back to the room with it still there (you can even see the huge spider in the web). Stopped at the front desk and asked for someone to clean it up and kill, spray or remove the spider. They did remove the web but the spider was still there. On the third day found the spider had made another web on a different corner of the window. Nothing was ever done to actually remove it.
I didn't sleep well because of this.

10/10

Exceptional

27 Jul 2026

Robert and Camie

I appreciated the on-site restaurant and quality of the accommodations.

10/10

Exceptional

27 Jul 2026

Joseph

Clean spacious suite. Excellent made to order breakfast.

10/10

Exceptional

27 Jul 2026

Isabel

Loved this place. Emma checked us in and was so helpful. She even double checked on us the next day to make sure our daughter was ok and didnt need anything. Great customer service!

10/10

Exceptional

25 Jul 2026

Jill

Breakfast was fantastic!

10/10

Exceptional

23 Jul 2026

kimberly r

My family and I loved it here. We can’t wait to come back

10/10

Exceptional

20 Jul 2026

Esther

Breakfast was great. Loved my omelet on both mornings. Everything else was great too. Chefs even cooked omelets for guests who arrived after the cut off time, even 30 minutes later. Staff were nice and courteous. It was just very busy and noisy during my stay but that wasn't the hotel's fault. I think there was a family reunion and they were catching up. I also wished they had smart TVs in rooms so i could watch my show on Netflix but they had on-demand movies so that was okay. There's also a restaurant on-site and free drinks and snacks during specific times. In all, great stay.

Partner

10/10

Exceptional

20 Jul 2026

Daniel

Front desk staff Jessica friendly and helpful. Breakfast was outstanding 👌

Partner

2/10

Poor

19 Jul 2026

Ashley

Horrible experience people smoking marijuana in front large gatherings in parking lot. Cars blocking lanes to park standing in front of vehicles gathering and smoking. Would never return because of this

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

linda

Great staff! Emma!

Family_with_children

10/10

Exceptional

18 Jul 2026

james

Food

Family_with_children

10/10

Exceptional

18 Jul 2026

Wanita

Stayed with my family of 4 and it was exactly what we needed. The rooms were spacious and beds were comfortable. The free breakfast buffet was a bonus as well as the parking. Every single staff member I had an interaction with were so kind and welcoming. Will be our new go-to whenever we’re in the area.

Family_with_children

8/10

Excellent

17 Jul 2026

Tasha

Breakfast was wonderful

Partner

6/10

Pleasant

16 Jul 2026

Craig

Room was ok, but quite loud both traffic and noise from hotel. Elevators were the slowest I have ever seen. Was over charged by 40 % on a 4 night stay. Once I brought it up it was fixed, but this is a big mistake. Breakfast was better at other embasy suites.

10/10

Exceptional

15 Jul 2026

Donna

Real glasses in rooms. Great continental breakfast, friendly and helpful staff. First rate all around, except the toilet paper was the cheapest one-ply you can buy. Incongruous with the general first class vibe

Family

10/10

Exceptional

15 Jul 2026

Sheree

This is a great place very friendly and helpful staff. The breakfast is great. I highly recommend

Friends_and_family Family

8/10

Excellent

15 Jul 2026

Courtney

We love this hotel. They have great rooms, an excellent pool area, and an awesome breakfast. This is the second time we've stayed here, and we will return again. There were only two issues while we were there.

1) They were hosting a charity event one night and there wasn't a single parking spot available when we returned from seeing a show in Chicago. But, the staff was super helpful, and one of the front desk workers even had her follow her to her car so she could move her car and let us park in her spot.

2) The second issue was more problematic. There was an entire kids lacrosse team staying there during our final days and they were allowed to use the hotel as their personal playground. They played tag for two days in a row, running and pounding down the halls. And in the process, they also clogged all the elevators by constantly using them to chase each other from floor to floor. Not much can be done when the parents allow them to behave that way, but it would have been nice for the hotel staff to step in and try to force the parents' hands

Partner

10/10

Exceptional

11 Jul 2026

Jennifer

My room was cleaned every day and it was really nice and clean. The sheets and towels were all very clean and they didn’t have that awful odor of laundry detergent so that was good. I was happy about that. The rooms were very big and comfortable. I love the breakfast with the meat to order omelette. It was great. Everyone was very nice. It never took long to get anything. it was right there. I give it a 10 out of 10 and I just stayed at a five star hotel over $600 a night that was absolutely awful and Embassy suites is very reasonable very clean and very nice with a great breakfast and I will definitely be staying there again.

Self

6/10

Pleasant

10 Jul 2026

Serdrena

The property had great hospitality and amazing staff. Rick and Allen were awesome

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Priscilla

The hotel was amazing? Staff was so welcoming and made us feel like family. Irma, Estrella, Rigo and Isabel were so accommodating during our stay, and the hotel was awesome with complimentary drinks and snacks in the evening. We absolutely loved it and can’t wait to return for another little getaway

Family

6/10

Pleasant

10 Jul 2026

Janiah

My bathroom was disgusting and my “clean” towels had someone else’s hair on them.

Partner

8/10

Excellent

10 Jul 2026

Daniel

The hotel was neat and clean but it is showing it's age* in answer to our questions about the hotel has plans on the way for a remodel in the near future* the breakfast is the best in the business! the food is fresh with a very attentive kind staff keeping everything clean and the food, don't change this! Thanks to the hotel staff for making our brief stay an enjoyable one.

Partner

10/10

Exceptional

06 Jul 2026

Rajib

The rooms are clean and the love how the whole place is setup. Free breakfast with an omelette section is very nice. The staff are super friendly. And it train station is only minutes away. Highly recommended.

Family_with_children

10/10

Exceptional

05 Jul 2026

barbara

Our room was clean & was cleaned daily. The staff was always friendly & helpful.
The breakfast was a real bargain having fresh eggs prepared personally & also a buffet
bar. The food was good & offered many choices of fruit, yogurt, pastries or bread choices. It also had cereals including oatmeal. This breakfast was included with the price of the room.
Parking was free and plentiful. I would stay here again if I were to travel to the area.

Partner

8/10

Excellent

05 Jul 2026

Kangasuthan

we stayed embassy suite from 07/01/26 - 07/04/26 we notice both of my kids had bite from bed bugs please make sure to clean and check the room for bed bugs, room 412

Family_with_children

6/10

Pleasant

04 Jul 2026

Gina

Over all everything was nice, the restaurant was a bit pricy for the type of food in my opinion and my shower was dirty still with hair on the walls and blue tooth paste in the sink. But the staff was very kind, breakfast was very good every morning

Friends_and_family Family

2/10

Poor

03 Jul 2026

Hongteak Lim

One of my favorite but this time is very disappointing.bathroom smell was musty, body wash bottle was empty, very noisy room. Pool doesn’t have towels.

Friends_and_family Family

6/10

Pleasant

03 Jul 2026

Matthew

Location, room size and breakfast

Partner

10/10

Exceptional

02 Jul 2026

Michele

Quiet, clean, comfortable, great breakfast and happy hour.

Family

10/10

Exceptional

01 Jul 2026

Joseph

Our stay at Embassy suites was wonderful. The staff was very accommodating & the amenities were wonderful. We truly enjoyed our amazing breakfast every morning and the kitchen staff was so wonderful. The hotel was very clean and safe. We look forward to our next opportunity to visit.

Family_with_children

10/10

Exceptional

30 Jun 2026

Molly and Sheila

The staff was exceptional, and we really enjoyed our stay.

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

NANCY

Great breakfast! Along with a very good hot breakfast there was a complete omelette bar.

The happy hour munchies were pretty slim, however, having 2 free refreshments for happy hour is such a nice offering

Friends

6/10

Pleasant

30 Jun 2026

Larry

They need to police the swimming pool area more. Kids are always in the hot tub. It is posted that nobody under 16 is supposed to be in there. The parents even ignore the sign. I assume it is a city/county ordinance for health reasons. It should not be ignored.

Partner

10/10

Exceptional

28 Jun 2026

Michael

Breakfast was good, the staff was very nice even the omelet station cooks were pleasant. Steve at the front desk was very welcoming. The bar area looked nice and had a nice ambiance. The rooms were clean. Parking was adequate.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Kellen

One of the best hotels I've ever been in

Family_with_children

10/10

Exceptional

24 Jun 2026

Christopher

The helpful woman who checked me in early was great & let me know of a close by grocery store.

Partner

10/10

Exceptional

18 Jun 2026

Erika

Great staff!

Family_with_children

10/10

Exceptional

18 Jun 2026

Jonathan

Everything was awesome other than the WIFI being occasionally spotty in the room.

Family_with_children

10/10

Exceptional

18 Jun 2026

Allison

The breakfast was delicious. The room was huge and comfortable. The hotel was just really nice and beautiful in general. The pool was pretty warm and the Jacuzzi was very hot. Overall, it was a really nice hotel experience. Also, the free drinks was a major plus. Me and my family had a great time staying here and we wish we could have stayed there longer

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Rhonda

The staff was very professional and kind. The rooms were clean and breakfast was delicious with made to order omelets each morning. There were lots of families with children staying so the pool was a little murky on Friday night but was clean when we went back on Sunday.

Family_with_children

10/10

Exceptional

13 Jun 2026

Jeff

Very nice property in Chicago area. Everything was awesome and parking is free. We’ll be back.

Family

10/10

Exceptional

12 Jun 2026

Raymond

One of the best hotels in the Chicago area.
Everything was amazing. The common areas, our suite, the staff, the food, the location, and parking was great!
Highly recommended.

Partner

10/10

Exceptional

12 Jun 2026

Laura

Great location! Wonderful staff! Fabulous breakfast!

Friends

10/10

Exceptional

10 Jun 2026

Deanna

Absolutely a wonderful hotel very nice for me and my family

Family_with_children

10/10

Exceptional

09 Jun 2026

Tina

Literally the best shower of any hotel we have stayed in. We stayed a week and I will miss the shower and amazing free breskfast. .

Partner

6/10

Pleasant

08 Jun 2026

John Sadler

Showing its age. Overall okay -

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Wayne

Beautiful suite, spacious rooms and bathroom, great breakfast and happy hour, awesome location. Rooms were very clean and ample amount of parking.

Family

10/10

Exceptional

07 Jun 2026

Wallace

Our stay at the Deerfield Embassy Suites was excellent. Easy check in. A gift bag filled with treats. Spacious room. Very gracious, helpful staff. Nice evening reception. Delicious dinner at their grill. Very good breakfast and decent room rate. We definitely would go back.

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Chelene

Our room was beautiful, clean, and very comfortable. A nice bonus was that the shower was stocked with soap, shampoo, and conditioner, so there was no need to bring your own toiletries.
The bed was listed as a queen, but it felt a bit small and firm for our preference. Other than that, our stay was very enjoyable.
The staff were friendly, welcoming, and helpful throughout our visit. Breakfast was also great, with a large selection of options that could satisfy even picky eaters.
Overall, we had a wonderful experience and would definitely stay here again if we're in town.

Family_with_children

8/10

Excellent

05 Jun 2026

Israel

very good

Family_with_children

8/10

Excellent

04 Jun 2026

Yakov

a bit outdated. Needs significant cleanup

10/10

Exceptional

31 May 2026

Marina

Very nice place to stay! Clean and spacious. Amazing breakfast! Definitely will come back when in the area.

Family

10/10

Exceptional

31 May 2026

Niytaja

The room was great & the hotel was even greater Not too small & it was very clean . The breakfast was awesome . Choices of hot foods & cold also even a personal chef to make whatever you ask. Really nice view .
Hot tub , swimming pool also very clean .
10/10 I would go back

10/10

Exceptional

27 May 2026

Mile

Great

Family_with_children

10/10

Exceptional

26 May 2026

Carmencita

The staff were helpful and efficient. The breakfast staff are accommodating with our needs. The dining crew in the restaurant served us well and cocktails were something to look forward to ach evening.

Friends_and_family Family

10/10

Exceptional

25 May 2026

david

The hotel is amenities, accommodations, public areas, staff, and breakfast are excellent. This is my second stay here of multiple days and it has been the same level of service as before. They do a great job and provide good value.

Self

10/10

Exceptional

23 May 2026

Heather

The front desk staff are very helpful and courteous. Some rooms may feel slightly dated but nothing that ever made us question staying there. This is our 3rd family stay at this property in the past 6 months. The pool was warm and clean. The hot tub was just the right temp, maybe a tad hot for me, but others in our family really liked it. Pool towels were plentiful. Breakfast has a good hot and cold option variety and the staff keep everything stocked and clean. The omelets are pretty good as well. The happy hour has been different each time and overall its been definitely worth it if we happen to be at the hotel. Lots of stores and food options nearby and access to downtown Chicago! Highly recommend.

Friends_and_family Family

10/10

Exceptional

23 May 2026

Amber

10/10 if visiting Chicago! Affordable and convenient. The breakfast was incredible. With such a large capacity they have the layout that can’t be beat! Smart to spread out the options. Now let’s talk about the bed and pillows! I have never had that much good sleep in a hotel. I was instantly trying to find the pillows online. The front desk staff was so sweet. Can’t say enough wonderful things! Thanks for taking care of our family for the weekend!

Friends_and_family Family

10/10

Exceptional

22 May 2026

Amy

Terry at the front desk was excellent! She helped me with a complicated stay involving my elderly parents who were ill and had to leave early.

Family

8/10

Excellent

19 May 2026

Ebony Treneice

Older property, helpful stafff, far from downtown with traffic 1hour one way

Family

10/10

Exceptional

18 May 2026

Joseph

Great breakfast! Large room!

Friends_and_family Family

10/10

Exceptional

17 May 2026

Anabel

Breakfast was really good and people who works there were really nice
But hotel need a lot improvement is too old carpet it's dirty as well chairs

10/10

Exceptional

16 May 2026

Robert

Clean room

10/10

Exceptional

11 May 2026

Neil

Great stay. Rooms very comfortable. Try to get a corner room.

Partner

8/10

Excellent

11 May 2026

staci

We only stayed overnight because it was a last minute booking ( delayed planes, traveling with a 2 and 5 year old, etc etc.) everything was clean and comfortable. I will say things did feel a bit outdated but nothing too crazy. The way the rooms are set up inside the building are cool. I gave this 4 stars because according to my husband, he couldn’t sleep because he felt something was watching him and it gave him an overwhelming sense of dread. Then the following morning my 2 year old comes to me and says “I scared” and points to the general area my husband felt he was being watched at. So that freaked me out and we ended up checking out hours earlier than needed. Then later my husband asked me to look up if anything happened at this hotel so i did and found that an 18 year old ended his life in this hotel. So i don’t know if those things are connected but it made me feel weird. Other than that, the hotel is decent.

Family_with_children

8/10

Excellent

10 May 2026

Debbie

Parking was safe, pool area was amazing although Floors were a bit slippery and not enough seating.
My room had an issue with the thermostat that was promptly fixed. In the morning my toilet refused to flush but not a big deal as i was checking out anyways.

Friends_and_family Family

10/10

Exceptional

09 May 2026

Charles

The Deerfield Embassy suites is consistently excellent. We love it have been there multiple times and always have a great experience.

Partner

10/10

Exceptional

09 May 2026

YURAN

Perfect place for family. The suit is clean and quiet. Um the staff are amazing! I’m here many times, high quality service!

Family_with_children

10/10

Exceptional

08 May 2026

Adilene

Loved our room & staff. All the staff was friendly and welcoming. Estrella and her team were great.

Partner

10/10

Exceptional

06 May 2026

Tarnisha

Place was wonderful and everyone was nice.

Partner

10/10

Exceptional

06 May 2026

Gabriel

Excellent breakfast, clean and spacious rooms and easy self parking.

Friends_and_family Family

6/10

Pleasant

06 May 2026

Abriale

I had a premium suite it was ok but the mattress on the king size was very hard to sleep on not comfortable. Also pillows was no good very flat. Also there isn’t a vent in the bathroom so when you take a shower it can clear out. Also for the room door switch if you have a toddler be sure to use the extra lock because the latch is so low to the floor the door can open easily. Also you need a fan in the rooms it can get extremely hot , there aren’t any ceiling fans . Toilet sits very low , and can need some updating in the rooms. Elevators need to be serviced kind of noisy, and slow . Did enjoy the location and free parking. They also had breakfast and dinner available . Also drinks were available too downstairs . Try to stay on the upper level less noise compare to the lower level. Guest service and the maids were very nice and welcoming.

Friends_and_family Family

10/10

Exceptional

03 May 2026

Gabriel

Excellent breakfast and clean rooms. Self parking is very easy and safe.

Friends_and_family Family

8/10

Excellent

03 May 2026

Chad

The breakfast was great and the afternoon snacks and drinks were a great addition. The WiFi was very slow.

Self

10/10

Exceptional

03 May 2026

Cara

The Embassy Suites was perfect for my family! The rooms are spacious, comfortable, and clean. The buffet breakfast included was good, lots of options and plenty of food. Plenty of parking, friendly and helpful staff. It was a great stay!

Friends_and_family Family

10/10

Exceptional

03 May 2026

Notayah

The hotel was wonderful, no complaints.

Family

8/10

Excellent

02 May 2026

Jimmy

Best service and complimentary breakfast!

Friends_and_family Family

10/10

Exceptional

02 May 2026

Gabriel

The breakfast is very comprehensive, the staff are very helpful, and the cleanliness is excellent.

Friends_and_family Family

10/10

Exceptional

29 Apr 2026

naomi

Front desk staff are amazing. Always friendly and accommodating.

10/10

Exceptional

28 Apr 2026

Dmytro

Great place and we had a great time.

Family_with_children

10/10

Exceptional

28 Apr 2026

Tyler

Omelets made to order were amazing and the contential breakfast was good as well.

Self

10/10

Exceptional

28 Apr 2026

Raquel

Excellent stay. Room was very clean

Family_with_children

10/10

Exceptional

27 Apr 2026

Kristina

I love staying with the Embassy families! This location was awesome as well as all the others I have stayed with. I was not disappointed at all. Friendly staff, cleanliness was all top tier Breakfast omelets are a hit. Thank you.

Partner

10/10

Exceptional

26 Apr 2026

Kendra

Fantastic breakfast. Overall Fantastic Stay!!!!!

Partner

10/10

Exceptional

26 Apr 2026

Bridget

This was our second time staying there, we enjoy the cleanliness of it, the breakfast is good, drinks at the bar are good. We will definitely stay there again.

Partner

10/10

Exceptional

25 Apr 2026

Erica

This room was perfect for our family as we dropped my son off for bootcamp. We utilized the happy hour and lounge space to hang out, eat and play games. The room was spacious and clean. The esthetic of the hotel was very nice!! The breakfast was good. The pool area is nice. I highly recommend this hotel for whatever your travel plans are.

Family

10/10

Exceptional

20 Apr 2026

Pamela

Great place! We got our two free drinks and a super breakfast for a great price! Very comfortable and clean!

Partner

10/10

Exceptional

18 Apr 2026

Nadia

Wonderful staff. Beautiful suites. Excellent breakfast. Pool area is not the greatest but usable.

Family_with_children

10/10

Exceptional

17 Apr 2026

Malena

Great breakfast and clean room!

Partner

10/10

Exceptional

14 Apr 2026

Heather

Classy and clean hotel by Hilton of course. The building could use some upgrades but it was nice. Love the breakfast and evening appetizers.

Partner

8/10

Excellent

12 Apr 2026

Kenneth Lee

Great Breakfast

Family

8/10

Excellent

11 Apr 2026

Taitum

The staff was awesome, very friendly and kind. The room was spacious and comfortable. The only complaints were how firm the beds were and the rooms were very warm, opening the windows made things better, but theres a lot if traffic noise if they're open.

But overall we had a very nice stay, breakfast was fantastic.

Family_with_children

10/10

Exceptional

09 Apr 2026

Alex

The room was clean aside from a plastic butter knife when we arrived to our room and the trash can had food spilled on the side of it the carpet could use a good cleaning aside from those things everything was decent

Family_with_children

10/10

Exceptional

06 Apr 2026

JEFFREY

Great place to stay. Particularly if you are staying to attend graduation at the Navy RTC - Great Lakes. Very convenient to the base.

Family

10/10

Exceptional

06 Apr 2026

Barbara

Plenty of room for 6 of us.