Sheraton Chicago Northbrook Hotel

United States , Chicago - IL
NORTHBROOK, 1110 Willow Rd
Show on Google | Map

100 reviews shown

4/10

Poor

02 Mar 2026

Alia

Excellent friendly staff

Self

10/10

Exceptional

28 Jan 2026

Gabriel

Win

10/10

Exceptional

01 Jan 2026

Robert

The staff was amazing! When I arrived in my room there was a personalized gift bag of goodies and a note. They went above and beyond! Breakfast was warm and delicious both mornings!

10/10

Exceptional

21 Dec 2025

Nicholas

Super nice staff. We found free snacks and drinks in our room. They were doing a “find the hidden grinch” scavenger hunt around the hotel for the kids during the holidays and my son won a Sheraton mug full of candy. I would definitely come back!

Leisure Family

6/10

Pleasant

01 Dec 2025

Antony

The room was shabby. It definitely needs an upgrade. The furniture is dark and dated. The carpet should be replaced. Not very inviting .

Leisure

6/10

Pleasant

28 Nov 2025

mary

My biggest disappointment was the hotel was the food. We ate at the bar and my daughter ordered a chicken pot pie which was the equivalent of a Swanson's Frozen that had been reheated in the microwave. My chicken sandwich had definitely been microwaved and not fried in a fryer. And it was almost $100 for three people! I recommend eating elsewhere. The beds were comfortable though!

Leisure Family

10/10

Exceptional

22 Nov 2025

Tim

clean room, nice staff

Leisure Partner

10/10

Exceptional

03 Nov 2025

Bridget

There was a nasty sewage smell in one of the elevators yesterday 11-2-25 which was unfortunate

Leisure Self

10/10

Exceptional

06 Oct 2025

Uuriintsolmon

PLEASURE TO HAVE COMPLIMENTRARY BREAKFAST

Business_and_leisure Partner

10/10

Exceptional

30 Sep 2025

Leslie

Perfect!

8/10

Excellent

16 Aug 2025

Carol

Everything was clean & nice. I will say the bathroom lighting was awful very dark & dim. . I suggest a travel lighted mirror to put contacts in & make up on. Usually there is a magnifying mirror but still dark bathroom.

Leisure

10/10

Exceptional

16 Aug 2025

Barbara

Very pleasant stay

10/10

Exceptional

14 Aug 2025

Colleen

Nice experience

6/10

Pleasant

07 Aug 2025

Justin

At first check in seemed easy and the room nice... BUT the hallways had small pieces of trash and debris on the floor which in the few days i was there wasn't cleaned, the elevator door had all these hand prints, my bed sheets must not have been changed there was serval hairs and a blood stain on it - also the main fitness machine is broken in the gym - the food was subpar and inconsistent from one day to the next VERY disappointing

Business Self

10/10

Exceptional

05 Aug 2025

Daniel

Easy access to and from the hotel. The hotel is convenient to all support facilities.

Leisure Self

10/10

Exceptional

21 Jul 2025

Richard

Joshua at the front desk with extremely helpful

Leisure Self

10/10

Exceptional

20 Jul 2025

Ronald

Just what we needed

8/10

Excellent

14 Jul 2025

Joene

Liked the cucumber water in the lobby and Netflix access on the TV. A small refrigerator would have been nice.

Leisure

10/10

Exceptional

04 Jul 2025

James

My stay was great! Very comfortable and the Staff were great to work with.

Self

8/10

Excellent

02 Jul 2025

Laura

Nice property and convenient hotel to Winnetka.

Business_and_leisure Self

10/10

Exceptional

22 Jun 2025

Grace

The property is located with easy access to interstate for City and Evanston.

Leisure Family

10/10

Exceptional

15 Jun 2025

Christopher

Simple check in. Easy to work with. Bar staff was friendly. Whole Foods and Starbucks within walking distance.

Leisure Family

10/10

Exceptional

07 Jun 2025

bea

Great Staff

Leisure Family

8/10

Excellent

25 May 2025

Peleki

Good ish property but could use a upgrade in the FFE

Leisure Partner

10/10

Exceptional

18 May 2025

Anthony

Impressed

The staff was friendly and accommodating. It was the most enjoyable time i have had at a hotel every. If i come.to Chicago again this will be my first choice for a home away from home.

Partner

10/10

Exceptional

18 May 2025

Randy

Last minute change in hotels at 10pm on a Friday and the staff was nice and alert.

Self

10/10

Exceptional

17 May 2025

Lisa

The desk staff was excellent. We were able to get into our room early Friday morning.

8/10

Excellent

13 May 2025

Kristina

This is a nice hotel with a great fitness room. It was in the perfect location for us and near many restaurant options. It is an older hotel but the finishing are nice. Being older though, the water pressure on higher floors is low and it takes 5-10 minutes for the hot water to get to the sink/shower. In our room, the toilet ran constantly and the blackout blind would not go all the way down. The hotel did take my feedback to correct for the next guest. I would stay here again, I’d just bring my sleep mask.

Leisure Family_with_children

10/10

Exceptional

11 May 2025

Teri

Enjoyed our stay

Leisure

6/10

Pleasant

25 Apr 2025

KRISTA

Very disappointed in the swimming pool. Chose this hotel because it had a pool. Only to find it was a salt, dirty, cold pool.

Leisure Family_with_children

10/10

Exceptional

18 Apr 2025

scott

Nice staff

Leisure Self

10/10

Exceptional

09 Apr 2025

Alice

always what i expect

Business_and_leisure Family

10/10

Exceptional

05 Apr 2025

Fabio

Great property

10/10

Exceptional

05 Apr 2025

Stacey

I enjoyed it it was very nice but, they need to update the pool and put a jacuzzi there.

Leisure Family

10/10

Exceptional

17 Mar 2025

John

Staff was very friendly.

8/10

Excellent

17 Feb 2025

Bill

This was a good stay and nice property

8/10

Excellent

15 Feb 2025

Beth

Stayed here for a wedding that was right next door at Pinstripes. Very convenient location. Their bar and restaurant at the hotel was nice, so you didn't have to travel outside the facility. My made to order breakfast was quite good. Although I didn't attend - it looked like the cocktail activities at the bar were fun, the hotel seemed to control the noise level adequately.

Leisure Family

10/10

Exceptional

03 Feb 2025

Rob

Great place

Business Self

8/10

Excellent

22 Dec 2024

Andrei

The hotel does not reach the level of Marriott. The price per night is high for these conditions. The hotel has no soundproofing, the water pressure is weak, and may be absent altogether. In the evening, the man in the restaurant served very well, in the morning for breakfast the girl did not even hurry to come to our table

Leisure Family

8/10

Excellent

16 Dec 2024

Ariane

The hotel was immaculate. This service was outstanding.

Friends_and_family Family

10/10

Exceptional

25 Oct 2024

Qin

The staff is amazing.

10/10

Exceptional

08 Oct 2024

Aewan

Clean

10/10

Exceptional

12 Sep 2024

FENIL

Great stay

Leisure Family_with_children

8/10

Excellent

05 Sep 2024

Johanna or Doug

Nice hotel with bar

Partner

6/10

Pleasant

17 Aug 2024

Juan

Sadly, this place is in need of some maintenance and attention. The sheets were stained, the mattresses were lumpy and the springs squeaked. The toilet kept running and the bathroom faucet was so loose it was difficult to turn off.

10/10

Exceptional

11 Aug 2024

Carrie

The only thing would be to put more towels in a room that has 3 guests. One towel was there when we checked in.

Friends_and_family Family

10/10

Exceptional

11 Aug 2024

Erik

Very clean rooms and nice staff! Restaurant and bar very friendly!

Leisure Self

10/10

Exceptional

09 Aug 2024

Joseph

Room was great. Prices reasonable. Especially compared to others in area. Facility was clean and in good order.

Leisure Family

6/10

Pleasant

04 Aug 2024

Anita

Pool

Leisure Partner

10/10

Exceptional

04 Aug 2024

tanya

We had breakfast which was pretty good. Also, said the gym and the pool - everything was nice and clean . Staff were very accommodating.

4/10

Poor

03 Aug 2024

Melissa

Room had a strange smell. No fridge or microwave. Very poor lighting in bathroom. No complimentary fresh coffee.

Leisure Family

4/10

Poor

30 Jul 2024

Neil

Stains, smells, and sounds. Changed rooms twice Dirty bathroom and mildew smells in the 1st. 2nd had a terrible sewage smell. The 3rd was better, but the ceiling had water damage and mold.

Walls have zero soundproofing so heard normal conversations in ajoining rooms and the hallway.

Housekeeping was incomplete both days with random items replenished without touching the bed. Not a big deal, but odd not to make the bed.

Carpet in common areas and hallways were badly stained. Staff was very nice.

Leisure Self

6/10

Pleasant

30 Jul 2024

Chen

The laundry room is horrible.

Business Self

10/10

Exceptional

28 Jul 2024

Meredith

Comfy with friendly staff.

We stayed for a family reunion and really enjoyed the facilities, the extra friendly staff and service. Great hotel to stay for a weekend on the north shore of Chicago. We'd definitely stay again.

Partner

10/10

Exceptional

07 Jul 2024

Barbara

We liked our stay and the friendly staff.

Leisure Family

6/10

Pleasant

04 Jul 2024

Tammy

The hotel is in an absolutely perfect area and the staff are super nice and everything is clean, but the water did not work properly at the sink or in the shower resulting in the water being way too hot and not easily controlled. I’m sure this has been reported to the hotel, but it does not seem that action was taken. The beds were a bit too soft. The location is perfect and it’s nice that there is a bar downstairs. Everything you could possibly want is within three blocks.

Leisure Friends

10/10

Exceptional

01 Jul 2024

Kimberly

10/10

Exceptional

18 Jun 2024

Young Jin

Stay again!!

I wanna visitnagain

Great hospitality!!

Business

4/10

Poor

14 Jun 2024

Susan

I was disappointed with my first room. I walked in, took off my shoes and the carpet was wet. I was then s

8/10

Excellent

14 Jun 2024

Ohala

The bed mattress was springy and made noise. It was slightly uncomfortable. And carpet had a slight unpleasant smell near the bed. The room was nice otherwise.

Business_and_leisure Family

8/10

Excellent

10 Jun 2024

Monica

Ice and clean areas

8/10

Excellent

02 Jun 2024

Jasmine

It was relatively quiet, receptionist (Kladia) gave a warm welcome. The bathroom had strains of hair on the edge of shower area, there was no refrigerator (even a tabletop model?), no microwave. I would have preferred individual body wash, lotion & shampoo, etc. The furniture good quality. The only thing missing refrigerator & microwave would make the stay more appealing had to go downstairs to the lobby to warm food up. Otherwise the stay was ok.

Business Family

10/10

Exceptional

26 May 2024

Cathleen

Nice Deluxe King Room

It was very nice in the deluxe king room. There was a desk for doing work on my laptop, and a soft bench. I enjoyed the minimalist decor and big shower.

Partner

8/10

Excellent

25 May 2024

Hury

I liked it

Leisure Self

8/10

Excellent

24 May 2024

Olubiyi

All’s ok.

Leisure Family

8/10

Excellent

22 May 2024

Lyndsay

Leisure Partner

10/10

Exceptional

04 May 2024

Duane

Customer service

Leisure

10/10

Exceptional

07 Apr 2024

Joe

The hotel was very clean and met our needs for the trip. It was very close to where we needed to go.

Business_and_leisure Family

8/10

Excellent

27 Mar 2024

Dean

Dwayne is the ideal host at the lounge

Business

6/10

Pleasant

24 Mar 2024

Verified traveler

Staff was friendly and helpful. Matress and bedding were worn. No fridge. Sliding bathroom glass door is annoying and lets too much light through, so the room is either too dark or too light at night 4 espn channels and no cable news except CNN is frustrating, although happy not to see Fox News listed.

Partner

10/10

Exceptional

23 Mar 2024

Andrzej

Everything good . I recommended

Partner

10/10

Exceptional

02 Mar 2024

Margarita

Excellent customer service. Best room stay yet!

6/10

Pleasant

28 Feb 2024

Yvonne

The smell of the entire hotel was an unpleasant odor.
I requested a blow dryer since there wasn’t one in my room and I never received it.
There was no hot water on my 1st morning there

Business

10/10

Exceptional

27 Feb 2024

Faye

Great stay.. easy to get around, great amenities, food, bar, very comfy rooms … would stay again.

Leisure

10/10

Exceptional

26 Feb 2024

Monica

Nice hotel

10/10

Exceptional

15 Feb 2024

Shatisha

Only thing I would say is that when the cleaning lady enter the rooms make sure they all say House keeping because I was alone and sleep when she enter and didn’t say anything it scared me plus I’m pregnant but other than that I loved my stay it was beautiful and staff was so nice I’m definitely coming back…

Leisure Partner

10/10

Exceptional

06 Feb 2024

Lauren

It was good.

Business Self

6/10

Pleasant

27 Oct 2023

Marilyn

Expensive for what you get. Rooms are dark. Food in the restaurant is not very good.

Leisure Family

10/10

Exceptional

24 Oct 2023

Deborah

My stay was very comfortable, my room was large, contemporary and clean. The staff was professional and welcoming. I will stay there again.

Self

10/10

Exceptional

22 Oct 2023

Thomas

very nice

10/10

Exceptional

16 Oct 2023

Charles

Business Self

2/10

Poor

08 Oct 2023

silverio

Bed was extremely dated and very uncomfortable.

Leisure Family

8/10

Excellent

29 Sep 2023

David

Property was clean and safe. Staff was friendly and courteous. There was no mini fridge in the room for carried drinks or medications. The bed was hard as a rock and very uncomfortable for both of us and another couple of friends that stayed there.

Leisure Family

10/10

Exceptional

17 Sep 2023

John J

Clean

Leisure Family

10/10

Exceptional

12 Sep 2023

Nicole

Very nice hotel, no frills but clean and safe.

Business Self

4/10

Poor

10 Aug 2023

Mauricio

Our room was supposedly not available so we had to settle for one bed instead of two. Our room had a used cup full of coffee in it. The bathroom had no light fixture so we had to move a lamp in there in order to use the bathroom correctly. I let the manager at check out know but she brushed it off since we had booked with Expedia. Completely unacceptable.

Business_and_leisure Family

10/10

Exceptional

09 Aug 2023

Latisha

I needed a room on the Frist floor the front desk attendant was very accommodating great place . PSSSS.. I was there to see The QUEEN ( smile)

Leisure Partner

6/10

Pleasant

09 Aug 2023

brad

Room should have been cleaned. Fresh towels and fresh coffee would have been nice.

Leisure Partner

6/10

Pleasant

25 Jul 2023

Susan

Pass on this one

I'm finding when I book with a 3rd party such as Hotel.com amenities and other typical hotel features are often omitted (i.e. refrigerators). The service is often subpar and front desk associates treat you like a second class citizen. This hotel was no different. I also sat on a chair, it broke. I looked under it and it had obviously been poorly repaired. Pure lazy.

Friends_and_family Family

4/10

Poor

19 Jun 2023

Holly

There were no clean towels for two days. When my room was cleaned the sheets were not changed. The bed was not made properly. There was orange mold around the outside edge of the shower.

Leisure Self

10/10

Exceptional

17 Jun 2023

Pamela

Very nice facility. Will stay here again.

Partner

4/10

Poor

12 Jun 2023

Alice

We checked in and found our room had only one bath towel and wash cloth, no TV remote, a tub drain stopper that did not work, and a shower that only ran ice cold or scalding hot.

Leisure Partner

6/10

Pleasant

05 Jun 2023

Lewis

Housekeeping Problems

When we checked in, there was no soap for the bathroom sink or shower. When I informed housekeeping employees, they said they were out and walked away. No attempt to resolve the issue, they simply were not including soap for rooms. Issue resolved by calling management, but housekeeping did skip our room for refresh the following day. Not sure if this is staff issues or supply issues, but should not become a customer issue.

Partner

4/10

Poor

31 May 2023

alpay

I stayed for 5 days, they didn't clean my room for 2 days, it didn't suit the name of sheraton. Even water was not put in the room, I specifically asked for it. I stayed because I had to. don't choose again

10/10

Exceptional

24 May 2023

Dawn

Lovely rooms, attentive staff, nicely prepared breakfast meals.

Self

10/10

Exceptional

22 May 2023

Verified traveler

Clean and quiet

Easy to find and very friendly staff

Friends_and_family Family

10/10

Exceptional

21 May 2023

Suhyun

Overall everything was great

Business Self

10/10

Exceptional

13 May 2023

Elizabeth

It was convenient to stores and shopping. My room was very clean. The front desk receptionist was friendly and took care of me right away.

Leisure Self

2/10

Poor

11 May 2023

carlos

I have stayed at this property before and was quite satisfied. My recent stay was for 10 days. My room after night 1 was not made up the next day. The rude manager told me that I was not entitled to daily maid service as I was a “long term” stay. I checked with Expedia and was informed that the manager was wrong. The manager continued to be rude to me and an additional 3 nights my room was not cleaned after Expedia contacted the property to inform them of their obligation.

Leisure Self

10/10

Exceptional

07 May 2023

Raymond

Convenient