Extended Stay America - Chicago

Extended Stay America - Chicago - Skokie

United States , Chicago - IL
Skokie, 5211 Old Orchard Rd
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100 reviews shown

8/10

Excellent

23 Mar 2026

Cheryl

The room was spacious, clean, and well-appointed. It's a great value for the money.

Partner

8/10

Excellent

19 Mar 2026

David

Dismal breakfast. No bowls or spoons for the oatmeal. Toilet barely worked. Kitchen counter missing front edge. Fridge beat but working. Outer window wouldn't close, wind howling sound. Friendly staff.

Partner

4/10

Poor

17 Mar 2026

Michael

The The management of this property does not welcome pets they seem to look for things to tell you you did wrong I don't know what their problem is but I will never stay there again and I would never recommend them to anyone

4/10

Poor

15 Mar 2026

Trevor

You get what you pay for

Self

10/10

Exceptional

15 Mar 2026

Wajahath

Comfortable beds

10/10

Exceptional

13 Mar 2026

Mylan

Check-in process was quick and easy

Self

8/10

Excellent

12 Mar 2026

Claudio

The front desk was warm, helpful, and prompt. The room was good size. Had a full fridge and kitchen. It was clean, and mostly quiet. There was a little bit of hallway noise but that was just other tenants not the hotel itself. It’s basic but affordable, clean, polite staff, laundry, spacious rooms, and a light breakfast. I’d go back if I was in the area and wanted a good value. I slept good and it was quiet and safe.

10/10

Exceptional

02 Mar 2026

Vivian

I did not use the launry facility.

10/10

Exceptional

01 Mar 2026

Vivian

Friendly, helpful sfaff. Room was clean and spacious. good value. Will stay there again.

Self

10/10

Exceptional

28 Feb 2026

Stacie

Easy to leave and return the hotel

Self

8/10

Excellent

22 Feb 2026

Guy

Friendly staff. Rooms were clean.

Self

10/10

Exceptional

22 Feb 2026

Witold

Great staff, very pleasant stay.

Self

4/10

Poor

19 Feb 2026

Ron

Advertised as breakfast included, however breakfast = muffins and coffee. The beds are a mattress on a cot. I was in a 2 bed room, however there was only 1 uncomfortable desk chair and no other chair for both of us to sit at the same time, we had to take turns using the desk chair. The front desk staff was very nice which was the only saving quality from 1 star.

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

Lynne

How quiet it was.

Partner

2/10

Poor

28 Jan 2026

Sharnekii

From the moment of check in where the attendant was distracted I'm waiting even when other just walked up for questions when I could have just checked in and been about my way. When I got there I didn't know the elevator wasn't going to be working and I had a lot of bags and heavy luggage. The room was not cleaned well, the bed was super uncomfortable. The breakfast was just a muffin. I was so disappointed because I've stayed at many Extended Stays and never had this much discomfort. Even when I asked for extended checkout I was told I have to call the morning of and it would only be 20 minutes once I did that they granted me an hour but told me it would be $10 per hour after, again I had never experienced that. Needless to say I will not stay here again but I should have known since there were no stars for this location.

Business Self

6/10

Pleasant

26 Jan 2026

Bharat

Room was in good condition and the staff was also good. Only problem was that the elevator was not working and I was given room on third floor even after I requested to provide one on first or second since I had a pet( 3 months old) and I had to carry him while using the stairs as they were not clean.

Leisure Pet

6/10

Pleasant

25 Jan 2026

Gabriele

Kinda. Its a little old, but well kept.

Friends_and_family Friends

8/10

Excellent

20 Jan 2026

Senzeni Wamundila

What stood out for me, clean room definitely, the staff are friendly and really helpful and i got my much needed rest.

Self

6/10

Pleasant

18 Jan 2026

Bethany

The staff were friendly and helpful. The place was functional and fine for a cheap hotel stay. Very minimal, not the cleanest, elevator didn’t work and the “breakfast” was just a few prepackaged snacks and some oatmeal. But the bed was comfy and rate was good.

10/10

Exceptional

15 Jan 2026

Evette

Awesome

2/10

Poor

11 Jan 2026

Amanda

The check-in was not the friendliest experience.

Leisure Partner

6/10

Pleasant

05 Jan 2026

Guadalupe

Staff not very welcoming

2/10

Poor

05 Jan 2026

Tony

Close lobby before it’s was time and I couldn’t check in

6/10

Pleasant

04 Jan 2026

Andrea

Down graded from king to queen because elevator was broken.

Partner

4/10

Poor

30 Dec 2025

Jennifer

The staff were friendly and cleanliness was fine, but the facilities are outdated and amenities are subpar. The elevator was out of service 3 out of the 4 nights we were there. It was a crap shoot whether or not the key cards would work. The pillows are flat and we had to have the AC on in the middle of winter to prevent the room from getting overheated. It took forever for the water in the sink and shower to get hot, and sometimes the sink water didn't get warm at all even after running it for 10 minutes. The breakfast is grab and go - not really worth it unless you're desperate. No gym. It was nice to have a full size fridge and the option to cook in the room, and there are plenty of outlets (regular plug and USB) in the room, so those points were good. However, we'll pay a bit more to stay somewhere else next time we're in town.

Friends_and_family Family

6/10

Pleasant

30 Dec 2025

Muhammad A

I stayed at this hotel on December 24, and unfortunately, the experience was disappointing.
The room itself was acceptable, but it had a strong odor, as if it had been closed for several days. The same smell was present on the bedsheets and pillows, and the blankets did not feel freshly washed—they felt reused. In the bathroom, although the towels appeared washed, they were extremely hard, worn out, and past their usable life. Even the hand towels were yellowish in color. Thankfully, I always carry my own towels, so I didn’t have to use them.
While these were unpleasant, they were still manageable. The biggest issue was the overpowering smell throughout the building. The reception area was fine, but the moment we stepped onto the second floor, it smelled like a garbage truck. The odor was so strong that we had to cover our noses while walking to the room.
Initially, we thought it might be due to Christmas Eve and delayed garbage pickup. However, the same smell remained for the next two days, which made it clear this was not a temporary issue.
I contacted Expedia to request a refund for the remaining two nights so we could move to another hotel, but the hotel did not approve the request.
We were mostly visiting family and only used the hotel for rest, but the smell made the stay very uncomfortable. Overall, this was not a pleasant experience, and Extended Stay is now on my blocked list going forward.

Family

6/10

Pleasant

29 Dec 2025

Lisa

Amenities

Self

2/10

Poor

27 Dec 2025

Gewargis

Room is very dirty, the hotel smell bad, no shampoo very loud people at night

6/10

Pleasant

22 Dec 2025

Abhishek

I think everything was fine except for the noise. The walls are too thin. I can hear the traffic on the road. To make matters worse, there was a baby in another room. It cried like it's life depended on it the whole night. A good night's sleep bye bye.

Leisure Partner

10/10

Exceptional

21 Dec 2025

Mina Nikelle

Good deal. Close to airport

10/10

Exceptional

20 Dec 2025

Rod

Very clean room and friendly staff!

Leisure Self

8/10

Excellent

18 Dec 2025

Jim

Comfortable, convenient, good pricing.

Leisure Family

4/10

Poor

16 Dec 2025

wilword

Uncomfortable beds and freezing windows

Business_and_leisure Partner

6/10

Pleasant

16 Dec 2025

Rose

The bed wasn’t comfortable. The metal bottom keeps skidding. The kitchen area needs upgrading, bottom of the old fridge wasn’t working that well. Breakfast wasn’t the best.

10/10

Exceptional

15 Dec 2025

Kenneth

Very good

10/10

Exceptional

15 Dec 2025

Kenneth

Very good place.

Business_and_leisure Self

10/10

Exceptional

13 Dec 2025

Keith

My wife noticed an off odor but I didn’t. We were just staying overnight and the room was perfectly acceptable. The kitchen was nice but we weren’t here long enough to use it.
I was surprised the breakfast was as sparse as it was, but the room price was very good so that’s fine.

Partner

10/10

Exceptional

05 Dec 2025

Stacie

Reasonable on price, clean rooms and quiet spaces……

Business_and_leisure Self

10/10

Exceptional

05 Dec 2025

Stacie

Appreciate the hard work and standards with extended stay.
Very happy withy the service. Will be back in the spring!!

Business_and_leisure Self

2/10

Poor

02 Dec 2025

Sened

Very bad room , I booked 1 queen and was given 2 full beds , also smelled like paint/ stain and gave very bad headaches so I ended up leaving after the first night

8/10

Excellent

30 Nov 2025

Kathryn

Room was clean. Water was hot.

8/10

Excellent

30 Nov 2025

elliot

Cheap and clean

Friends_and_family Family

2/10

Poor

28 Nov 2025

Nicole

My far the worst extended stay I have ever stayed at. I had to switch rooms 3 times due to them all smelling bad. You have to get the kitchen pots, pans, and everything from the front desk. They didn’t provide wash towels for the dishes. The bed is cheap and hard as a rock. The hall ways has this weird syrup smell to them and they don’t even serve anything that you would need syrup for breakfast. I checked out after one night and was refunded for my second night. If I could give zero stars I would and I never leave reviews but this place skip it if you can.

Leisure Self

4/10

Poor

23 Nov 2025

Minhyung

Overwhelming staff

Partner

6/10

Pleasant

22 Nov 2025

Jenn

The carpet was stained and dirty. The appliances were old and worn but serviceable.

Business_and_leisure Pet

2/10

Poor

21 Nov 2025

Kimberly

The breakfast was garbage the sheets were terrible. They were supposed to be white, but they were beige.

Leisure Partner

2/10

Poor

19 Nov 2025

Elsa

gross hotel. overpriced by $100/night

6/10

Pleasant

19 Nov 2025

Robert

The staff was great!!! Very helpful!!!

Not all lamps worked in our room. The heater was very noisy. The stove was not fully operational - only one burner worked.

Leisure Partner

2/10

Poor

19 Nov 2025

Marc

The place needs to be exterminated woke up in the morning and there were roaches in the bathroom. I don't make this up all those rooms need to be rehabed gutted remodeled old furniture removed this place needs an enema!

Self

4/10

Poor

17 Nov 2025

Jay

Menu is suck!

10/10

Exceptional

10 Nov 2025

Alex

Mary was great at front desk. Would love to see her and hotel again!

2/10

Poor

10 Nov 2025

Brandy

The shower had a ton of other people's hair in it. There was hair on the bathroom counter and sink. The worst part was when we checked in, the cover to the air conditioning unit was sitting on the floor, next to the air conditioner. It was also unplugged and the window was cracked open. Whoever was trying to fix it previously, knew it was broken and cracked the window because it was so hot. After asking for another room that had working air conditioning, we were denied and told the hotel was sold out. As a perimenopausal woman, sleeping in a hot, stuffy room was an awful experience. Would have been nice to have someone tell us at check in that the room we were getting didn't have air so we could have had the option to go somewhere else. However, it was late when we checked in and took forever for the doors to even be opened because the desk staff was somewhere else. Looked like they were sleeping when they finally came out and unlocked the doors so we could even get in. Was just not a great experience. When we checked out, the desk staff did offer us a free room coupon to use at another time but I'm not sure I'll stay at any Extended Stay's again.

Leisure Partner

4/10

Poor

10 Nov 2025

Pamela

The staff checking us in was fabulous however the room was not what we expected. For an extended stay hotel we expected dishes/silverware and there was nothing. The hotel didn't have an ice machine so while it was nice to have a full sized fridge with freezer we had to leave to get ice for our drinks. There were some things in the room that could use fixing/updating.

Friends_and_family Friends

2/10

Poor

09 Nov 2025

Carey

Bed was a fold up frame with mattress, no coffee maker, hair dryer, shampoo, kitchen utilities of any kind in room. They needed to be requested separately. First night people were fighting in the room beside mine, loud shouting and banging against the walls. Very scary. Second night the fire alarm went off. Grabbed as much as possible and exited room to be told it was a false alarm but they couldn’t turn it off. Sign at front entrance warned of car break ins and thefts from hotel parking lot.
I have stayed in the hotel before and it was never this bad. I felt unsafe and here were no facilities available in the room at all.

Leisure Self

10/10

Exceptional

04 Nov 2025

Shawna

The hotel was clean, so was the room. The staff was friendly and helpful. When I booked the room I didn’t realized it was a fully furnished room with a regular sized fridge and a little electric stove. Loved it

Friends_and_family Family

8/10

Excellent

03 Nov 2025

Guy

Helpful staff.
Brkfst is only hot drinks and plastic wrapped muffins.

10/10

Exceptional

03 Nov 2025

Kaleena

Customer service here is top-notch. The hotel is super clean and very quiet.

Leisure Family

6/10

Pleasant

03 Nov 2025

Karin

Room was clean. Very sparse, but just fine for our quick family visit.

6/10

Pleasant

30 Oct 2025

Nancy

The room was fine, but when I went to take a shower in the morning, the water temperature was Luke warm at best.

Leisure Partner

4/10

Poor

27 Oct 2025

LINDA

CLEAN ROOM, STAFF WERE VERY HELPFUL AND FRIENDLY, VERY HELPFUL STAFF! BUT NO ESSENTIALS (PLATES, SILVERWARE, COOKWARE DISH CLOTHES, ETC) FOR KITCHETTE IN ROOM, BREAKFAST WAS NOT AS EXPECTED (GRANOLA BARS & MUFFINS), NO LOUNGE AREA, ROOM PHOTOS PRIOR TO RESERVING SHOWED A LOVE SEAT IN ROOM THAT WAS NOT THERE, VERY FEW BASIC AMENITIES BASED ON COST. WOULD NOT CONSIDER STAYING THERE AGAIN!

Friends_and_family Family

8/10

Excellent

24 Oct 2025

Huayu

no much breakfast. But giving the price of stay, it is reasonable

Friends_and_family Family

10/10

Exceptional

22 Oct 2025

Matthew

I found myself going to this Extended Stay America as an escape from my own home. Ive been living in a studio apartment with a neighbor that has a rolling office chair on the hardwood floor that gets rolled day or night making it very hard to live, sleep or think. When I arrived late on a Sunday night I was treated kindly by Maya and after explaining my ordeal I could see she listened and even looked to see if she could get me a top floor . It wasnt available but was assured no rolling overhead chairs. The room was as quiet as a hotel can be and I was able to finally get some peace and sleep I spent 3 nights. They were friendly and accommodating the whole time. Greeted by front desk and housekeeping staff when engaged and the complimentary coffee and treats in the morning was perfect to wake up too. Vending machines were stocked and had good items. The Old Orchard Mall was close by for entertainment and food but grubhub also see delivers to the hotel without fees. The room fully suited my needs though it's a hotel that gets stayed at a lot. So the fridge was abit beaten up but it was quieter than my one at home. You could tell they clean and dust regularly. I pulled the recliner away from the wall to sit and not one dust bunny.
If you are a budget traveler I definitely recommend staying here.

Leisure Self

8/10

Excellent

21 Oct 2025

Edem

The stay was very helpful.
Thank you very much Maya for being an exceptional host.

Business

8/10

Excellent

17 Oct 2025

Marques

I was skeptical as I read the reviews about this hotel after I booked and was a little concerned. BUT, I ended up have a very nice stay at this hotel. The room was clean and smelt pretty good. The staff was very kind and made me feel comfortable as this was a solo trip. The only “negative” experience I had in this hotel was my shower was spraying water everywhere and as soon as I turned on the water, the ceiling leaked. Something to definitely fix about that room but overall I had a nice experience. One other thing, they don’t have a very extravagant breakfast but it’s enough to get by until your next meal.

Self

10/10

Exceptional

17 Oct 2025

Jesitel

Yes

10/10

Exceptional

17 Oct 2025

Jesitel

Yes

2/10

Poor

13 Oct 2025

Frederick

Worst stay in hotel history. From the front desk to the quality of this place, I cannot recommend this place to anyone in good conscience.

Business Family

10/10

Exceptional

09 Oct 2025

Zahira Jeanette

area felt safe

Leisure Partner

10/10

Exceptional

07 Oct 2025

Clarence

None

6/10

Pleasant

30 Sep 2025

Sherry

Hard to find due to road construction. Dirty fan in bathrooom. Hard bed and thin pillows. Friendly staff.

Leisure Partner

8/10

Excellent

30 Sep 2025

John

N/A

Friends_and_family Family

4/10

Poor

29 Sep 2025

Judy

The room was clean, not much else to say. This hotel has rooms with a small kitchen. If you want plates, cups, silverware, etc., you have to ask for them at the front desk. You also need to ask for shampoo if you want it. I noticed we had no hair dryer. I went to ask for one in the evening, but they didn’t have any at the desk and was told to come back in the morning. Someone knocked on our door in the am with a hair dryer. Good thing, as we were in town to attend a family wedding. This hotel advertises free breakfast. It consists of self serve coffee, tea bags and a hot water dispenser. There was instant oatmeal, granola type bars and pre wrapped muffins.

4/10

Poor

22 Sep 2025

Michael

Not pleasant

Leisure Partner

4/10

Poor

21 Sep 2025

Toni-Anne

The pictures don’t really tell the full truth. I’m speaking here to the condition of the property itself. The staff was responsive, helpful and courteous. However, the room had a torn curtain, peeling paint and sticky kitchen floor. The trash room was full daily and had flies. I decided to stay the 3 nights to check a son into college as it was too much trouble me to try to find other accommodations. However, I wouldn’t stay here again.

Business Family

8/10

Excellent

21 Sep 2025

Emily

Staff was great - very friendly and helpful - and the room was well appointed and clean. The only issue was the locks on the windows did not latch completely, and I was on the first floor.

Self

8/10

Excellent

18 Sep 2025

Ahmed

The stuff member who meet us when we checked in was not friendly at all. She still did her job but in an unfriendly way.
The carpet was not clean.

Other than that everything else was fine.

8/10

Excellent

15 Sep 2025

Eric

This property is clean and the best part is the staffs were extremely friendly and helpful some of the facilities are getting old and needs some improvement but over all is very clean.

Leisure Family

8/10

Excellent

15 Sep 2025

Deborah

The overnight stay was convenient for my needs and a decent price...served the purpose for an overnight stay. I would stay here again for the convenience and price.

10/10

Exceptional

15 Sep 2025

Jesitel

Snack machine prices too high.

10/10

Exceptional

15 Sep 2025

Alda

The staff was very nice, location is great.
The constructions nearby was a little bit annoying, but still an affordable and good place to stay.

Business_and_leisure Family

10/10

Exceptional

14 Sep 2025

Roger

Multiple handicap parking areas close to entrance and power door operators were beneficial for my wife who had recent hip surgery. Large parking area is in great condition and well-marked.
Entry road into hotel is under construction and necessitates a U-turn to access the property.

Leisure Family

10/10

Exceptional

12 Sep 2025

April

Convenient location and friendly staff. The other guests were sometimes loud but management took care of it.

They could use one more dolly for the front desk, there was only 1 for 5 floors.

Business_and_leisure Family

8/10

Excellent

11 Sep 2025

Favid

The room was clean and in relatively good shape. Cleanliness is the most important thing to me , and no comlaints at all.

Friends_and_family Family

6/10

Pleasant

10 Sep 2025

Sheila

The staff was ok, but the place was to dark and not inviting. The rooms were also dark and needs to be updated. There was no ice avaliable and they need to add juice to their breakfast menu.

Leisure Family

8/10

Excellent

06 Sep 2025

Eric

The true value of the property is the staffs and their services

Leisure Family

4/10

Poor

31 Aug 2025

Venu G

No shampoo/conditioner. Bed is very uncomfortable. Very stuffy toom

6/10

Pleasant

30 Aug 2025

Scott

Hotel was OK. 2nd floor room, smelled like weed & and really strong cleaning supplies. Beds were ok, if you get cold bring extra blankets. Breakfast was coffee, packaged muffins & fruit bars..not great. No seating area in lobby or outside. Staff very friendly.

Friends_and_family Family

10/10

Exceptional

29 Aug 2025

Jesitel

Everything great

Business_and_leisure Family

8/10

Excellent

27 Aug 2025

Katie

Nice big rooms

Leisure Family

10/10

Exceptional

26 Aug 2025

Ashley

Kids had fun in giant room! Can’t wait to go back

Friends_and_family Friends

8/10

Excellent

22 Aug 2025

Jesitel

Every thing great

4/10

Poor

22 Aug 2025

Martha

When we arrived it took three tries to get the key card to work. The bed had two small pillows one was not full size. We asked for two mor pillows the next morning but none appeared. There were no kitchen items in the kitchen area. The staff were not helpful

Friends_and_family Friends

10/10

Exceptional

22 Aug 2025

Bement

Good

10/10

Exceptional

22 Aug 2025

Anita

We arrived just after midnight. The young lady at the front desk was very pleasant. Even though the facilities are very basic, they are clean. That is what matters the most to me. Also, there was no dining room. They offered coffee and cookies for a breakfast snack. If that is important to you, then you should go elsewhere. But, we received a very pleasant welcome and a comfy bed.

Leisure Partner

6/10

Pleasant

18 Aug 2025

Kearstyn

The room we first got was not cleaned, they did give us a cleaned room after we told them.

6/10

Pleasant

18 Aug 2025

KIER N

The heat and humidity made our room feel uncomfortably humid, from the time we walked in the room. I alo

Friends_and_family Family

6/10

Pleasant

14 Aug 2025

Hector

No rooms available when i was already reserved days prior, toren towel w hair, small towel was dirty as in used to wipe, car was almost towed cause staff didnt put my plates in, continental breakfast could be a little more. Staff was helpful when arrived, other staff not so nice. They never changed my sheets or towels when gone during stay. Not horrible, but couldve been a little more comforting. And luckily no towed car

Business_and_leisure Self

10/10

Exceptional

14 Aug 2025

Verified traveler

10/10 !!!

It was very comfortable (family friendly) affordable, centrally located. Friendly staff. Would come back !

Partner

4/10

Poor

13 Aug 2025

Adrienne

The floor in the room was sticky. The kitchen counters and refrigerator door didn’t look like they had been wiped down. There was an odor in the room that seemed to get worse over time.

Leisure Family

10/10

Exceptional

10 Aug 2025

Jesitel

Snack machine prices too high