Name: Hilton Garden Inn Chicago North Shore Evanston
Address: 1818 Maple Avenue, Evanston, 60201, US

8/10

Excellent

04 Aug 2026

Jacqueline

staff was helpful. Everyone was friendly. The property is well maintained. There was a music festival as well as a big storm going on while we were there. I think that is why our bathroom sink would not drain. Our Uber driver explained that there are 5-10 concert goers packing in one room and it messes with the draining in the hotels/businesses.

6/10

Pleasant

04 Aug 2026

Alyssa

Unfortunately when we arrive, the reservation systems were down apparently across all Hilton hotels. I did feel for the staff to have to deal with that. We waited about two hours in the lobby and then they decided to go old school with checking in. They had to go door-to-door to make sure the rooms were not occupied before assigning rooms. Which I understand because their reservation system was down. This was not their fault. But I had reserved a room through Expedia so when it was my turn to get my room, they asked me how many beds and I said two not realizing I had booked a king bedroom for me and my two daughters. We had to wait to give credit card information until the system was up and then it was finally up. I see that they put through a charge. That was double what I had booked after I asked him about it they said because I have two beds instead of one which I should’ve realized that I only booked one room, but doubled the price ! So I immediately said that’s fine. We’ll switch rooms which we did and I got it at my regular price, but I just thought it was crazy that it was literally double the price.
Anyway, now the hotel itself, which is very outdated. It was clean, but pretty outdated. The actual worst thing was the lighting in the room. It was dark and the lightbulbs that they had were like those cold white lightbulbs so when you turned it on, it was like you were in a hospital room. It just made the whole atmosphere worse.

4/10

Poor

02 Aug 2026

Jean

There were 4 people working at the check-in, but they were more interested in talking with each other than assisting guests. At checkout, there was only 1 person working. I asked for a receipt and was told it would be emailed to me, I have not received it 48 hours later.

10/10

Exceptional

02 Aug 2026

Trinity

Great staff everyone was helpful

4/10

Poor

01 Aug 2026

Jodi

The front desk staff was extremely nice and customer focused - but it ended there. The hotel is not well maintained, the shower in our room had a noticeable dip in the floor making it a dangerous event to shower, the sink faucet was loose so water continued to seep across the countertop, and it had the distinct smell of a nursing home. Beyond that the housekeepers clogged the halls with carts and huge bags of garbage and would have loud conversations, on speaker, outside your room door in the early morning. The breakfast was a ridiculously bad experience and had we not just wanted to leave, we would’ve insisted it be comped. This hotel had great reviews and is a Hilton so we decided to pay the $500 PER NIGHT price tag expecting it would deliver the service and comfort to justify that cost. Needless to say we will not be returning.

2/10

Poor

31 Jul 2026

Katherine

I won’t stay there again

10/10

Exceptional

30 Jul 2026

Kathryn

Great staff

10/10

Exceptional

28 Jul 2026

Donna

The room was a little musty smelling. We needed to warm the space a little and when we turned on the system the odor of burning-something was horrible.

10/10

Exceptional

25 Jul 2026

Theresa

Very clean and at a great location in Evanston. I enjoyed staying here and will do so again in the furture!

2/10

Poor

25 Jul 2026

david

Hotel was booked

6/10

Pleasant

24 Jul 2026

Sridhar

Room was somewhat musty. Did not eat breakfast there. There was a farmers market outside which was delightful. Parking was very easy and convenient.

4/10

Poor

23 Jul 2026

David

When first book it show that the breakfast buffet was free.
Then when we got it showed it would be $16.95 for

10/10

Exceptional

21 Jul 2026

Glenda

We've stayed at many Hilton Garden Inn locations over the years, and it's usually our go-to hotel when we travel. The rooms are reasonably priced, the locations are convenient, and the staff is consistently friendly and welcoming.

This Evanston location was especially enjoyable. The Evanston Farmers Market was right behind the hotel, and there were plenty of great restaurants within easy walking distance. The neighborhood felt safe, lively, and pleasant to explore.

Overall, this was another great stay at Hilton Garden Inn. If you're looking for a comfortable, well-located hotel at a reasonable price, this is an excellent choice.

Partner

8/10

Excellent

11 Jul 2026

Michael

The rooms were very clean, and the staff was helpful! Only complaint is that the hallways made it feel like you were in a dungeon and very frequently smelled like marijuana.

Family_with_children

10/10

Exceptional

11 Jul 2026

Katie

Great hotel, nice location

Self

6/10

Pleasant

08 Jul 2026

Elena

They upgraded me to a handicapped room, which was very inconvenient because the shower didn’t have a heavy curtain and the bathroom floor was a big mess every time I took a shower.

Family

2/10

Poor

08 Jul 2026

Maria

I stayed there for two nights; the room was average, but no one came in to clean or replace the towels with fresh ones, and the trash wasn't taken out. I definitely won't return to that hotel—it was very expensive. I am still waiting for the refund of my deposit for the two nights, and they haven't processed it yet. I hope they improve their services.

Family_with_children

4/10

Poor

08 Jul 2026

Jamal

Very noisy and there was no room service or cleaning throughout the entire stay

Self

10/10

Exceptional

30 Jun 2026

Jodi

Great location, safe, easy parking, delightful staff, comfortable bed. I would definitely stay again.

Self

8/10

Excellent

29 Jun 2026

Casey

The overall experience was nice, the only real negative thing I can say was that the breakfast buffet wasn’t very good; especially considering it costed extra.

Partner

6/10

Pleasant

28 Jun 2026

Mark

It is difficult to give others your thoughts choosing 3 or 4 stars out of the total available. I would rather write my thoughts and here they are.

The staff keep the property very clean inside and out . This applies to rooms. Whatever the age of the building the cleanliness is a reflection of the people working there; they care.
The staff are friendly, professional while and engage in enjoyable person to person chats.
Breakfast buffet style or choose from a menu. A lesser acceptable fee was charged for cereal, yogurt and juice but unsure if the choice and fee was on the menu.
It was heard breakfast could be included for a fee. Other meals appeared to available but unknown.

A preferred in room safe is replaced with a dual keyed, security lock box system located near the front reception desk. You retain one of the 2 keys.
Any concerns about this trip were quickly removed when arriving at the Hotel and for that matter throughout Chicago. Hotel staff and people of Chicago were kind, friendly, helpful while in most cases conversational.
Evanston has a University. It is very quiet. One would suspect due to the time of year, mid June, there were not many people on the streets day or night. There is an AMC theatre.
With respects to Hotel location and travel; from the end of the Howard (Red Line) then transfer to the (Purple Line) Linden line, 2 or 3 stops @ Davis. Buying a multi day Train Pass from Thursday to Monday morning was $15 to $20.

8/10

Excellent

26 Jun 2026

Felix

The property is in a great location. Near shopping and restaurants. The staff is friendly and the room was clean and relatively quiet. The refrigerator made an annoying buzzing sound. Maintenance looked at it but after they left, every morning it would wake us up at 6 or 7 in the morning.

Lastly the pool wasn’t operational until the last day of our stay. That was truly disappointing as we chose this particular hotel because it had a pool. I feel like establishments should let visitors know in case they want to change their reservation.

Anyway overall a pleasant place to stay.

Family_with_children

8/10

Excellent

26 Jun 2026

Katelynn

Very clean space and accommodating staff

Partner

10/10

Exceptional

24 Jun 2026

Molly

Lived up to the billing, in a really walkable area and very close to the Metra and L station. Pool isn't big but did well for our two children.

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

Eva

The hotel staff were incredibly friendly and professional. There wasn't anything we asked for such as extra towels that the staff didn't immediately bring to our room. The staff went out of their way to offer tips about local restaurants and attractions. The rooms were large and clean!! I'll be staying here every time I'm in the area.

Partner

8/10

Excellent

20 Jun 2026

Audra

Clean room, friendly staff convenient parking. The only issue was the tub drain did not work adequately which was a bummer but overall very nice place to stay convenient and walkable movie theater right down the street as well as many eateries. I would definitely stay here again.

Family

8/10

Excellent

19 Jun 2026

Rob

Nice hotel. Comfortable rooms. A little run down in spots but overall fine. Staff were excellent and super helpful

Self

10/10

Exceptional

17 Jun 2026

Darrah

The staff was spectacular. A great place to stay!

Self

10/10

Exceptional

13 Jun 2026

Craig

Excellent accommodations. Friendly staff. Good breakfast buffet. This hotel is in a nice location in downtown Evanston, convenient to the CTA and Metra train stations and area restaurants.

Friends

6/10

Pleasant

12 Jun 2026

jorma

Price increase 100 dollars a night without notification. Heard other hotel stayers complain but didn't give much thought to it until I received my bill. Saturday night went to the \"restaurant\" at 8:15 for some food, was told that the kitchen was closed even though they still had a sign outside saying that the restaurant was open 7 days a week to everybody until 10pm. 16 dollars for a very run of the mill breakfast buffet. 84 dollars to park Friday night until Sunday morning.

8/10

Excellent

10 Jun 2026

Lisa

The hotel is in a nice location to downtown Evanston, the staffs are friendly, the room is big, but the bed is a little soft to sleep in.

Friends_and_family Family

2/10

Poor

08 Jun 2026

Greg

Entered the room to a horrible mildew smell. Though we said we had 4 in our party, only 3 towels were included. At 1AM, the smoke detector started chirping. Seems it had been doing this previously as someone before us had tried to put tape over the holes where the sound emitted. We informed staff in the morning and though they said maintenance would look at it, that night the chirping started at 3AM. Horrendous experience.

Friends_and_family Family

6/10

Pleasant

03 Jun 2026

Ernesto

1) Kitchen staff and server were loudly arguing
2) Was told that they ran out of sausage links when it was mentioned that the serving tray was empty
Note: the lady serving on the morning of May 31st was more helpful and friendly

3) Front desk could be more helpful and professional
4) Issue with water leaks in the room. Suggesting that a complete inspection of each room to avoid surprises such as flooding on the floor.

10/10

Exceptional

26 May 2026

teri

Great stay! Staff was very friendly. Parking next door was easy to access. Would definitely stay here again.

Family

10/10

Exceptional

22 May 2026

William

Polite staff and clean room and property. Good location.

10/10

Exceptional

18 May 2026

Richard

Second time at this property and again the entire front desk staff did an outstanding job. I will be back again

Self

10/10

Exceptional

12 May 2026

Lisa

The front desk manager, Ryan B. was so very pleasant I

10/10

Exceptional

10 May 2026

Catherine

A nice stay. Convenient location.

Family

6/10

Pleasant

09 May 2026

Lisa

Dated room, issues with computer system when checking in which resulted in a long wait.

Partner

4/10

Poor

05 May 2026

Megan

Stayed one night in a junior suite at Hilton Garden Inn North Shore and had one of the worst nights of sleep in a long time. The bed was extremely firm, and the pillows were completely worn out with little to no support.

The room’s air conditioner made things worse. It was loud and oddly placed, with the vent right next to the bed blowing directly on me all night.
The bar experience didn’t help either.

My martini was poorly made, and the bartender didn’t seem to know how to prepare a Cosmopolitan, which is a pretty standard cocktail.
The room layout was also strange and not very functional.

Overall, the hotel feels very worn. The carpet in the room was dirty, and the common areas showed visible signs of neglect.

This property is clearly in need of a refresh.

Would not stay again.

Friends_and_family Family

10/10

Exceptional

01 May 2026

Laquita

Everything was great! Except they were ants in the pool area. That was a bit uncomfortable.

Family_with_children

4/10

Poor

28 Apr 2026

Al debayo

Breakfast is very good. Room is okay. Toilet was leaking when flush. Staff was very nice. Nice little gym to workout

10/10

Exceptional

26 Apr 2026

Beth

Parking was convenient and easy to access. The staff were incredibly helpful. The hotel itself was very quiet and peaceful. Great location within walking distance of several restaurants and stores

Partner

10/10

Exceptional

23 Apr 2026

DEON C

The staff was great and helpful. The facility was clean and in great shape with easy access to move around.

Partner

10/10

Exceptional

23 Apr 2026

jun

It's close to everything, super convenient. The breakfast is fantastic.

Friends_and_family Family

10/10

Exceptional

21 Apr 2026

Robert

Clean room
Very helpful and engaging front desk staff
Breakfast was NOT free and AVG quality. It’s the same breakfast that’s usually offered at no additional charge.

Family_with_children

6/10

Pleasant

20 Apr 2026

Patrick

The connecting rooms we had reserved had not been cleaned despite us checking in several hours after 3pm check in. Therefore we were moved to non connected rooms with different size beds than our reservation. Elevator and front door handicap access was not working to automatically open and hold the doors. Not impressed for a Hilton property.

Family_with_children

10/10

Exceptional

18 Apr 2026

Cydni

My boyfriend came in town from New Jersey to visit Chicago for the very first time! We enjoyed our stay and loved the service and hospitality the hotel staff provides. Without question, I would highly recommend staying at the Hilton Chicago/Evanston hotel for anyone visiting from out of town to spend the weekend or even for locals just passing by!

Partner

2/10

Poor

16 Apr 2026

Matthew

The hotel is ok and the staff was nice. The parking isn't convenient and staff told me that I shouldn't have to pay in the kiosk after saying it was charged to the room but I still had to. Also there was a homeless person sleeping in the back entrance foyer when we got in. Lastly, despite letting them know that we were only staying 1 night instead of 2, they refused to charge only 1 night because they said I booked through a 3rd part (Expedia). We even paid an extra $45 to check in early at 6:30 AM but checked out the following morning at 5:30 AM and they charged me 2 nights plus the extra $45.

8/10

Excellent

15 Apr 2026

Michael

Good location for northwestern u visit

Family_with_children

10/10

Exceptional

07 Apr 2026

Martin

Great place to stay if you’re visiting the area

Friends_and_family Friends

2/10

Poor

07 Apr 2026

craig

The front doors were locked. I had to beat on the glass to get in. They told me to use my key card to get in, and were surprised that i had not yet registered. They said the property had become too dangerous to keep the doors unlocked 24x7.
NEVER going back.

Self

6/10

Pleasant

06 Apr 2026

Isabelle

Room was fine. Cold air instead of heat in winter. Stopped up sink in bathroom. Shabby looking property

Family

8/10

Excellent

03 Apr 2026

Richard

Will stay at this property again

8/10

Excellent

02 Apr 2026

Christia

The staff was amazing, overall great experience!

Friends

10/10

Exceptional

31 Mar 2026

Mark

This is the best/affordable hotel in Evanston.

Self

10/10

Exceptional

30 Mar 2026

Maria

Staff was AMAZING! will definitely come back again

Partner

8/10

Excellent

30 Mar 2026

Francine

Staff was helpfu, food service good, pool and parking useful. Facility is shabby but clean. Well located and reasonably priced.

2/10

Poor

29 Mar 2026

Celeste

There were stains on the curtains, the bed felt like a brick and the pillows felt like they were from the sale bin at Walmart. I do not recommend.

Partner

8/10

Excellent

28 Mar 2026

Ameet

Bathroom floor was not the cleanest

Self

10/10

Exceptional

27 Mar 2026

larry

Cool

8/10

Excellent

22 Mar 2026

Tammy

Good place to stay
Near restaurants and public transportation

Self

6/10

Pleasant

22 Mar 2026

Jessica

The hotel was not as clean as you would expect it. Pool and hot tub were definitely not cleaned well.

Family_with_children

10/10

Exceptional

20 Mar 2026

Ganala

Yes

Family

6/10

Pleasant

17 Mar 2026

Karen

Hotel was fine. No garbage cans in room other than bathroom. Poor lighting. Just commenting so staff is aware. I am not that picky! I will stay here again.

Family

10/10

Exceptional

17 Mar 2026

Michelle

Generally good, clean and nice

Family_with_children

6/10

Pleasant

14 Mar 2026

Rachel

Front desk staff on arrival spoke so softly we couldn’t hear. Not welcoming and didn’t give any details about the property. Room was nice with plenty of space.

10/10

Exceptional

10 Mar 2026

Peggy

Great room design and layout! Bathroom door opens outward so you don't have that annoying tight squeeze like most hotel bathrooms. the closet had a standing shelf with drawers and shelves perfect for extended stays. The best was a small counter space that was separate from the desk & TV dresser for up almost like a mini kitchen area with and live that it had had a microwave! Public parking ramp next to hotel is not connected—kind of a challenge to get from one to the other with luggage. And you get charged an extra fee to your hotel bill for using that public ramp. If there was hotel specific parking, it was not well advertised

10/10

Exceptional

08 Mar 2026

Charles

Convenient location. Great staff.

Partner

2/10

Poor

04 Mar 2026

Michael

The general manager is probably needs needs a lot of work on personality disorder. Extremely unfriendly stay there over a month never once said hello to me The Management team there was wonderful except for him

10/10

Exceptional

01 Mar 2026

Margaret

Very clean, incredibly friendly and helpful staff. The ADA room was spacious. Quick elevators. The only criticism was that the floor lamps were a little bright and not adjustable, so they could be a little harsh, but that is a minor complaint. Overall a great stay and we would come back again. Well located, as well.

Self

10/10

Exceptional

22 Feb 2026

Nathaniel

Kskkdkckc

6/10

Pleasant

16 Feb 2026

Azusa

The room was clean. In a convenient area. Just a normal hotel.

Self

4/10

Poor

15 Feb 2026

Jian

the snack bar is over priced. Service is just ok.

Leisure Self

8/10

Excellent

14 Feb 2026

Jennifer

All was as expected.

Business

6/10

Pleasant

13 Feb 2026

Anand

Room was ok nothing great or bad

Staff was ok

Leisure Family

10/10

Exceptional

10 Feb 2026

Michael

The staff at Hilton is fantastic. They go out of their way to make you feel at home. I would recommend this hotel to anyone

Self

10/10

Exceptional

04 Feb 2026

Luis

Room was spotless and the staff were courteous. My only issue is with Expedia’s lack of clear disclosure that parking is not free — hiding that in the fine print feels misleading.

10/10

Exceptional

14 Jan 2026

christine

Great staff!

10/10

Exceptional

11 Jan 2026

Kiya

I did not order breakfast. Everything else was good.

Friends_and_family Family

10/10

Exceptional

11 Jan 2026

jason

Room was fantastic. Staff was friendly. Only downfall was the pump in the hot tub didnt really work.

Partner

6/10

Pleasant

07 Jan 2026

Chaunte

Front desk staff was courteous. Restaurant servers need some work.

Leisure Family

10/10

Exceptional

05 Jan 2026

gerardo

Everything and everyone was really good

Partner

10/10

Exceptional

03 Jan 2026

Robert C.

Front desk was kind and helpful. Housekeeping great!

Business

8/10

Excellent

24 Dec 2025

John

One minor negative comment, there is insufficient lighting in the rooms.

Leisure Family_with_children

10/10

Exceptional

20 Dec 2025

Timothy

The room was very nice, I received texts from the staff throughout my stay to check on me. Would definitely recommend.

Leisure Family

8/10

Excellent

19 Dec 2025

Brett

Room was clean and the staff was helpful.

Friends_and_family Family

10/10

Exceptional

17 Dec 2025

Prabu kumar

Nice location . Breakfast can be improved . Everything else was fine.

Business Self

6/10

Pleasant

08 Dec 2025

Jacqueline

The restaurant service, the service was so slow I thought I had been forgotten. When I asked about my food, only then was I told that there was a power outage. My food arrived cold and missing items. By the time I got the syrup for my waffle, it was cold and I had lost my appetite. Everything seemed to be difficult for my server, yet another table ordered the same meal as mine and his appeared fresher and without hard, dried sausages.

Leisure Family

10/10

Exceptional

07 Dec 2025

Kya

Great service!!

Leisure Family

10/10

Exceptional

07 Dec 2025

Wendy

Exceptional staff and comfortable stay. Always our choice of hotel when in Evanston.

10/10

Exceptional

07 Dec 2025

guyton

Clean room and very nice staff.

Friends_and_family Family

4/10

Poor

30 Nov 2025

Najia

.

Leisure Partner

10/10

Exceptional

29 Nov 2025

Mark

Always nice to stay here when I'm in Evanston,

10/10

Exceptional

24 Nov 2025

Tamara

we were so happy to find this place and discover all the amenities and the lovely staff and just the comfort all around was so wonderful

Leisure

6/10

Pleasant

23 Nov 2025

matt

Staff was a bit short. And the bathroom sink did not drain well. Other than that, it was fine.

Friends_and_family Family

10/10

Exceptional

19 Nov 2025

Thomas

Friendly, courteous staff.

Business Self

10/10

Exceptional

16 Nov 2025

Yolanda

Great hotel. Pool and hot very nice.

Business_and_leisure Partner

4/10

Poor

04 Nov 2025

SHARON

1) The room was dim 2) The mattress is awful 3) The key card never worked properly - always had to swipe it 2 or 3 times to open the door 4)Shower curtain was not wide enough for proper coverage during a shower

Friends_and_family Family

10/10

Exceptional

02 Nov 2025

Juan

Very nice, clean, quiet and comfortable hotel. I would come back here in the future.

Leisure Family