The Chicago Hotel Collection Wrigleyville

United States , Chicago - IL
Chicago, 3475 N. Clark St.
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100 reviews shown

10/10

Exceptional

17 Mar 2026

Elizabeth

Very nice and comfortable

Partner

10/10

Exceptional

14 Mar 2026

Nicole

The in person staff were very nice, extremely helpful. Overall a great stay, right by Wrigley field and a bunch of restaurants/bars!

4/10

Poor

07 Mar 2026

Tanya

The room is infested with mites that cause scabies

Self

10/10

Exceptional

01 Mar 2026

Tara

Staff was great and great location

Friends_and_family Family

10/10

Exceptional

24 Feb 2026

ReAnn

Staff was really nice, amenities were great and the rooms were very clean.

Self

6/10

Pleasant

21 Feb 2026

Zack

Felt like a hostel not a hotel

Partner

8/10

Excellent

18 Feb 2026

Hayden

They do contactless checkin and customer service so it was a little odd to call a helpline for assistance with our room when our bathroom had a leak but they were very quick to send someone over to look and they let us move rooms which was very nice of them. Both of our rooms were clean and comfortable. Would definitely stay here again

Partner

2/10

Poor

16 Feb 2026

Tyler

It was the worst experience I have ever had staying at any hotel. The staff was non-attentive, rude, and very unprofessional.

To the point where I decided not to stay there. I then had to scramble and stay with a friend who was not expecting me at all.

There was $125 incidental hold that I had no idea would be that much. They would not accept my credit card as payment, because their system did not work. I was not able to check in online. I ended up having to use my debit card to pay the incidental fee, which was more than the room itself. I would really like a full refund because I did not even stay there.

I am reaching out to their manager via email tonight.

Friends_and_family Friends

2/10

Poor

15 Feb 2026

Tabatha

Limited staff so we waited out in the cold (coldest day of the year) waiting for someone to let us in. We had to call a few numbers to reach someone to let us in. Our door handle in our room fell off (the inside of the room), our tv didn’t work, the heat in our room didn’t work (they brought us a space heater), and in the morning we smelled burning. when we went to remove a phone charger from the wall; it was black, a hole was melted into the charger block, and one of the prongs was stuck in the outlet. Reached out to management about all of this and sent pictures and nothing was done about it. Never heard back from them.

Leisure Friends

8/10

Excellent

10 Feb 2026

Denise

Clean, spacious room. Updated bathroom, but water pressure was terrible (not surprised). No staff on site as it is a remotely managed property. \"Pre check in\" process was a bit of a hassle, as I completed the process well before check in, but still kept receiving emails about having to complete the pre check in process. When i called the remote staff, they informed me i was indeed, already checked in.

Partner

8/10

Excellent

24 Jan 2026

Dan

Room was clean. Staff was helpful.

Partner

4/10

Poor

19 Jan 2026

Jason

The ice machine didn’t work. They told us everyday they would have hot chocolate but it never came. I asked for waters but they were never delivered the shower would only get hot for a short time yet I had to pay a $50 per day resort fee even though nothing worked correctly

Leisure Friends

10/10

Exceptional

19 Jan 2026

Alicia

Upon entering the baseball motif was amazing. The room was exactly as shown in the pictures and was even more impressive by how quiet and how close everything was to the location. Only draw back was no parking on the property. Extra expense to park in the parking garage down the street. Hotel staff was amazing and the property was very secure and clean. Would really recommend staying here.

Business

10/10

Exceptional

15 Jan 2026

Anne

the room was very clean, and quiet, and lovely for a deep sleep. It's a hotel without a front desk, but very convenient, friendly (on the telephone), and easy to find, with convenient parking nearby.

Leisure Pet

10/10

Exceptional

07 Jan 2026

Kevin

Very helpful staff, room was very clean, housekeeping very helpful, location AMAZING! Regardless of any other review, if you read pre-check-in directions and understand the expectations of an unattended front desk, you’ll have a great time!

Partner

8/10

Excellent

03 Jan 2026

Liz

Staff was meh, it was clean and a great location

8/10

Excellent

20 Dec 2025

Nicole

Clean room, excellent location.

Leisure Friends

10/10

Exceptional

12 Dec 2025

Thomas

After hours remote check in was a breeze. Decor and location top shelf.

10/10

Exceptional

08 Dec 2025

Scott

Very clean.

Partner

10/10

Exceptional

07 Dec 2025

Kim

Loved the location. Everyone was very helpful and friendly

Friends_and_family Family

10/10

Exceptional

06 Dec 2025

Jennifer

Very knowledgeable and helpful staff

Partner

8/10

Excellent

18 Nov 2025

Randy

Staff was great, very helpful.

Leisure Partner

8/10

Excellent

16 Nov 2025

Mario

Room was clean and the amenities were great overall!

Leisure Family

6/10

Pleasant

15 Nov 2025

Mary

Property is adequate. Keep in mind there is no staff or front desk personnel. Parking is on your own. Was told to download an app to find overnight parking. Proximity is great for Wrigley Field and many surrounding bars open late.

10/10

Exceptional

15 Nov 2025

Emily

This was a very cool property. The staffless model is interesting and this is a great value for the off season.

Leisure Friends

10/10

Exceptional

13 Nov 2025

Kristin

Clean, gorgeous and the staff was the sweetest

Friends_and_family Friends

10/10

Exceptional

09 Nov 2025

Stephanie

The room was beautiful & very cozy. Great area for bars & restaurants in walking distance.

Leisure Friends

10/10

Exceptional

09 Nov 2025

Jenna

Room was clean, front desk was helpful. Parking being around the block was inconvenient in the cold but not horrible.

Leisure Family

10/10

Exceptional

07 Nov 2025

Kimberly

Great room and amenities. Perfect location!

Leisure Partner

10/10

Exceptional

07 Nov 2025

ReAnn

Really friendly staff and the room was very clean!

Leisure Family_with_children

10/10

Exceptional

06 Nov 2025

Madison

Contactless check in was super easy, clean room, great location. No complaints!

2/10

Poor

05 Nov 2025

Anthony

Got charged $250 for not smoking in the room. Let me explain, the main reasons we stayed here was because it's close to our daughter's house and the fact that it has a rooftop where you can smoke and when we go to Chicago we like to purchase a small amount of marijuana because it's legal in Illinois. While even though we went to the roof each time we smoked marijuana has a strong odor and since we still had it with us when we were in the room it did make it smell so the hotel charged us $250 for not smoking in the room. Doesn't make much sense to stay somewhere with access to a roof but still smoke in the room when there is a sign saying there is a $250 charge for smoking. I wouldn't recommend staying unless you want to be charged extra for nothing

Leisure Family

10/10

Exceptional

04 Nov 2025

Brandi

Easy check in, clean room, perfect location, nice staff….the only thing I would change is some better mattresses and pillows. A few memory foam mattress toppers and a good firm pillow lol

Leisure Friends

2/10

Poor

02 Nov 2025

John

The room keys stopped working and they didn’t send anyone to help til 1am. There is no staff at the property it is absurdly expensive compared to real hotels.

Friends_and_family Friends

4/10

Poor

02 Nov 2025

Kurt

Very confusing check in. The front desk person was away so I called the number and no one knew where she was and then she finally showed up. Hard to get into the actual place. Then she said they are charging me for incidentals like late check out and “free” dinner. However the dinner isn’t at this hotel you have to go to their other hotel 3 miles away. And it’s only for $15. So I paid for a dinner voucher that doesn’t actually exist in the hotel. Bottom line it almost seems scammy with all the info and added payments. I’ll follow up with them to see about refunding me for the things I never used.

Business Self

10/10

Exceptional

22 Oct 2025

Novella

It was very easy to check in and was quiet I had no problems would stay here again

6/10

Pleasant

19 Oct 2025

Robert

Overall good, but difficult check-in

The hotel is comfortable and the location is right in the middle of all that Wrigleyville has to offer. The room itself was clean and comfortable, the lobby is small but cozy, and bathroom/showers are great.

The downside for the hotel was staff and communication. There was staff on site for only one of the four days. Checking in was extremely difficult and the phone check-in attendant was both hard to understand and lacking in basic hospitality. If the issues around checking in were resolved, I would stay here again.

Friends_and_family Family

2/10

Poor

19 Oct 2025

Patricia

The staff is terrible ! Horrible

8/10

Excellent

12 Oct 2025

Kelly

The location was great, the staff was wonderful. The room we stayed in was super minimal, but that's all we needed. The bed was like sleeping on cardboard. Definitely wouldn't want that room again, neither of us slept well. But for being so close to so many bars and restaurants that were super loud, we didn't hear a peep in our room! Would stay her again, just try a different bed then the queen one in the room with the bunk bed.

Leisure Partner

8/10

Excellent

12 Oct 2025

Thomas

Room was great. Bathroom is nice. The check in process is weird since it’s all via text which can totally spike your anxiety when they aren’t super responsive. Not sure it’s worth the price and additional fees. The location is good if you want a solid bar scene and literally 400 steps to Wrigley.

Self

10/10

Exceptional

10 Oct 2025

Brian

This was a great place to stay for Cubs games. A ton of throngs to do within walking distance.

Leisure Pet

10/10

Exceptional

08 Oct 2025

Patrick

Nice

8/10

Excellent

07 Oct 2025

Amy

I like the ease of this hotel, no fuss! There was someone there Saturday, which was nice but I don’t mind no one there usually. One improvement I’d recommend is a commercial ice machine! The ones there weren’t working.
Also the New Mexican restaurant has annoying base music until 2 am, wasn’t there last time I stayed.

Friends_and_family Family

10/10

Exceptional

05 Oct 2025

Lane

Close to alot of fun places

Self

10/10

Exceptional

02 Oct 2025

David

Great location for a trip to a Cubs game and very convenient to other parts of the city.

Friends_and_family Friends

2/10

Poor

01 Oct 2025

James

Awful experience. Rude remote staff. Horrible. It’s a scam too. Never stay here.

2/10

Poor

29 Sep 2025

Morgan

I have never in my life experienced the terrible customer service. I was charged 109.81 out of nowhere after our stay. I had to inquire about the charge. After inquiring they text damaged towel. Then asked if I wanted pictures. I said yes. Because I had cleaned up the room very nicely I thought. Picture was of a towel with a small amt of makeup on the edge of the towel. I’ll post the picture. I’m glad I didn’t have to clean up any messes from my children or a soda spill I can only imagine what they would charge.

10/10

Exceptional

27 Sep 2025

Sally

Great location

10/10

Exceptional

27 Sep 2025

Russell

VERY convenient to Wrigley field. clean/comfortable. The shower as awesome.

10/10

Exceptional

27 Sep 2025

KATHRYN

Cute place!

2/10

Poor

24 Sep 2025

Meghan

Scam of a hotel!!!

We were barely in our room and they charged us $250 for damage. The damage they say is 1 wash cloth with make up wiped off on it. This place is a SCAM! No employees. No management. They text you and threaten you. To be honest hotels.com was not helpful with this at all!

Friends_and_family Friends

6/10

Pleasant

20 Sep 2025

Brian

No 24hr front desk person - super annoying
Bar across the street was so noisy - thump thump thump til about 12am so if you go to bed early forget it
Place is cute and stylish and a bar/rest next door

Self

8/10

Excellent

17 Sep 2025

Brian

Chicago Cubs Night

Room was nice, clean, comfortable, however when we arrived it was rather warm in the room and the A/C was slow to bring the temperature down. Fortunately we were going to the baseball game soon after arriving so by the time we got back to the room, hours later,not was almost do n to the temperature we wanted. Another issue, we could not take advantage of the coupons for drinks because the bar was closed quite early. I believe it was 10pm.

Partner

8/10

Excellent

17 Sep 2025

Silas

Trash left on balcony from the people who had the room before us

Friends_and_family Friends

10/10

Exceptional

16 Sep 2025

Wendy N

Great Location

Loved the location - and price wasn't bad for being so close to Wrigley.

Partner

10/10

Exceptional

15 Sep 2025

Michael

It’s was nice!! Just didn’t like there was no parking

Business_and_leisure Family

8/10

Excellent

14 Sep 2025

Lisa

Great unique boutique hotel! Excellent location with many restaurants and Wrigley Field just a few minutes away. Only down side was no onsite parking. Would stay again.

Leisure Partner

10/10

Exceptional

13 Sep 2025

Stephen

Nice room and location to Wrigley

8/10

Excellent

12 Sep 2025

David

Room was nice enough, but the whole not having any staff on site bothered me. No one to take reaponsibility if things go south or an emergency occura.

Leisure Family

4/10

Poor

11 Sep 2025

Angela

Not a safe area. They don’t have desk coverage at all times. At 4pm when we checked in the girl at desk refused to check us in herself. Insisted on us using mobile check in even though we were standing right in front of her. She was not friendly or welcoming at all. She refused our request to check us in and told us she couldn’t check us in and we had to do it through a mobile app even though the email gave us the option to check in online or in person and we selected in person. When we checked out, there was no attendant at desk and had to check out online. Also no attendant at desk when we returned later that evening from our event. Very poor customer service and accommodations are not up to Chicago standards. I stay in Chicago often and had to stay here because my usual hotels were booked. Will not stay here again.

Leisure Family

6/10

Pleasant

07 Sep 2025

Sally

Right in the heart of the Wrigleyville action. Nice room, pretty loud. No customer service. None. You have to text if you need help. Food coupons that are not accepted in the attached restaurant.no parking, overpriced.

10/10

Exceptional

06 Sep 2025

Larry

Great location a short walk from Wrigley

Leisure Partner

10/10

Exceptional

06 Sep 2025

Alissa

I highly recommend. 👌

Leisure Friends

8/10

Excellent

05 Sep 2025

Josh

The rooftop was the best.

10/10

Exceptional

03 Sep 2025

Alexis

Wonderful! Sparkling clean and perfect location. Will definitely be staying here again. Parking ramp nearby is super convenient. Also close walk to many restaurants.

Leisure Partner

4/10

Poor

03 Sep 2025

Thomas

Visit started off with some pretty rude service from person answering the phone…this place really does make you feel like hospitality is DEAD…the room itself and the lobby were great, clean rooms clean lobby just not good service. It’s amazing that by sending repeated text qualified as giving good service is absolutely not service at all. The room, the decor and area were great. Be ware you are in a loud party area and if you are a light sleeper you with not like it here…I personally like sound and slept like a baby, the bed was super comfortable. Unfortunate with the behavior from the people that answer the phone there. It’s not a fully manned hotel and it lacks oversight for giving good service.

Leisure Self

6/10

Pleasant

03 Sep 2025

shayna

NO PARKING! We had to pay $100 for overnight parking from a random stranger. Luckily Wrigley field was close by

Leisure Friends

10/10

Exceptional

02 Sep 2025

Reanna

We loved the unique design and experience!

Leisure Family_with_children

4/10

Poor

02 Sep 2025

Kierra

Needs improvements

I usually don’t write reviews but my sister and I stayed here for a concert at Wrigley Field and it was not a good experience. Upon arrival check in was pretty smooth because fortunately I had read the emails and completed the online check in procedure as required, plus they had an onsite person that day assisting with check ins. However, once we arrived at our room we instantly noticed the entry point/lock on the door had been damaged. This was odd because the door only required a key tap to enter so how the lock ended up damaged that way was very concerning and whether the door was secure. Also one of our beds had stained sheets which were never replaced after notifying the hotel. Our patio door did not lock and the screen door was broken. Not to mention the patio is shared with another room and separated by a short fence. All of these issues were documented and reported to the hotel in which they responded that they were aware of the front door and it just looked like that but wasn’t actually an issue and “thanks for informing us” of the other issues. Considering we paid over $500 for one night in this hotel before deposits and fees, it’s reasonable to expect better conditions. We did not feel safe or secure in our room from either entry point and they showed little to no concern about it. The place itself is in a great location and has a nice concept. It could be a great stay if they maintained the property in better conditions and fixed issues as they arise.

Friends_and_family Family

4/10

Poor

01 Sep 2025

Kyle

The hotel was beautiful. There was very little help from staff. It is difficult to figure out how to get your key and access your room without anyone working in the lobby. Luckily there was a member of the cleaning staff there to assist us. Without that we would have cancelled the room

Leisure Family

6/10

Pleasant

31 Aug 2025

Lisa

This is a very noisy property, centrally located across from a karaoke bar and close to other bars.
if that’s what you’re looking for, it’s the place to be -but it’s not what I expected, especially with the Cubs out of town. The check-in process was a huge pain.

10/10

Exceptional

29 Aug 2025

Natasha

This is a really fun place to stay if you are a baseball fan. Lots of fun baseball decor and wall decor in common areas, and the room was clean with a minimalist vibe. It would have been nice to have more baseball related decor in the room, but it was fine. The hotel staff from reception to housekeeping was all very friendly.

Leisure Partner

2/10

Poor

25 Aug 2025

David

Grifting resort fees and lack of amenities.

Excessive \"resort\" fees get tacked on after sale. Grifting you into accepting bottled water, coffee and gift certs to restaurants miles away in exchange for a deceivingly lower list price. Very small pillows. Understaffed. No fridges or microwaves. Single barely working ice machine.

If you're not aware, Wrigleyville is a very loud party district. You will be hearing dance music and people screaming till well after 2am. Great location if you want to be part of that atmosphere.

Partner

2/10

Poor

22 Aug 2025

sierra

Charged a random amount to my card and hotel is not willing to tell me what the charge was for. Be prepared to spend $100 + on parking. The room was okay but not worth the money I wasted here.

8/10

Excellent

21 Aug 2025

tracy

Great property for proximity to Wrigley field. Check in process was not smooth, one of the negative things I can say

Room was great! It was fairly quiet

My first recommendation would be to add small fridges to each room.

My other negative are the extra fees and no explanation as to what they are for.

But perfect for a quick getaway for location

Also bonus would be if you could work out a parking situation somewhere nearby .

Lots of communication from the staff, just wish check in process was smoother

Leisure Self

8/10

Excellent

21 Aug 2025

Jeffrey

Super close to Wrigley. The room was clean and com

8/10

Excellent

20 Aug 2025

Verified traveler

Great room,

The check in process wasn't that easy. No one is onsite so you check in through your phone. You can bypass uploading your driver's license and still complete the check in but they will not allow you to enter or give you access until everything has been provided. Just a bummer that you could complete it leaving fields empty but yet they are necessary. The lady on the phone kept yelling/making demands and then throwing me on hold until I completed her demands. It just got frustrating.

It was hard navigating on the street sidewalk after a Cubs game with the street noise, bar music, etc but our room was perfect!

Partner

4/10

Poor

18 Aug 2025

Kim

Great location. Terrible service. When there was a person they were unhelpful. When did use call number as we knew no front desk, no one answered or called back. No coffee or microwave in room. Ice was downstairs but usually ou

Partner

2/10

Poor

17 Aug 2025

Verified traveler

Do not reserve a room here!

They canceled my reservation and the customer service was ridiculous. Some girl on the phone that barely spoke english.

Friends_and_family Family

2/10

Poor

11 Aug 2025

Matthew

Will never stay here again

Checked in and waited for text with code. Never got it and had to call in. Wifi code wasn't written down for me, and housekeeper didn't have it. Texted the customer service line and they took hours to reply w/the code. Only got the code from another guest.

Friends_and_family Friends

10/10

Exceptional

11 Aug 2025

Ronen

It’s an easy self-check-in process, and the staff are friendly and helpful. I believe adding a refrigerator to the rooms (and perhaps a microwave) would definitely enhance the guest experience. The coffee corner is nice, but having a refrigerator and offering fresh milk there would make it even better. Overall, I would certainly consider booking this hotel again in the future.

Leisure Self

10/10

Exceptional

07 Aug 2025

Matthew

Perfect Hotel for a Chicago Cubs game!

This was the perfect place to stay for a Chicago Cubs game!!! The hotel is convenient to Wrigley Field and in the middle of Wrigleyville. The location gives you unlimited food and drink options with access to local shopping within walking distance. The only draw back is trying to find decent parking. The hotel turned me on to an app called SpotHero for parking which ended up turning out to be a great app!

Friends_and_family Friends

6/10

Pleasant

07 Aug 2025

Nicholas

Nobody home

Nice place and convenient. No one working lobby, didn’t know I couldn’t just check in at front desk. Had to jump through hoops to get key. Called the emergency number on the inside and they hung up on me. Besides that was nice.

Partner

10/10

Exceptional

05 Aug 2025

Craig

Very clean and had a lot of character. We were comfortable, felt safe and was quiet. Very close to Wrigley and dining, bars and shops.

Leisure Family

10/10

Exceptional

03 Aug 2025

James

Great

Leisure Family

4/10

Poor

03 Aug 2025

Sally

I’ve stayed at this property several times. The beds both had dirty bedding. No way it wasn’t noticeable just ignored. Called help number and comforter was changed. Woke up with bug in bed- just gross. Should have had entire bedding in both beds changed, but was exhausted and it was late. Should get discount credited to my next scheduled stay in September.

Leisure Friends

10/10

Exceptional

31 Jul 2025

javon

Cool

Leisure Partner

6/10

Pleasant

31 Jul 2025

Amiyah

The hotel had no on-site staff. We had to call a phone number to get our room key and were put on hold for a long time. The room only had hand soap—shampoo and conditioner had to be picked up from downstairs. The toilet paper roll in our room was already half used. A perk was receiving three free drinks from the bar next door. A nice spot to check out is Cheesy, located right across the street.

Leisure

6/10

Pleasant

27 Jul 2025

Heather

Paying for location and not much else

Guest services day before and day of check in were unfriendly and rude. Called morning of to inquire about early check (per instructions) and was told “your room isn’t ready, call back” and they hung up on me. Properly lists that text messages can be sent but they were rarely answered. TV didn’t work which would have been nice to have some noise to drown out the noises from the bars. We definitely paid for the location and not much else. Parking is an additional expense on top of it.

Friends_and_family Friends

10/10

Exceptional

27 Jul 2025

Melissa

I really like this Hotel. Even though it was mostly contact less they were very attentive reaching out via message. The only thing I not so sure about is the $49 amenities fee since i only stay a couple night arriving late the first one I only used the bottle water they included which I appreciated. Besides that its about 4 blocks from Wrigley field & surrounded by nightlife. The bars & street can be a little noisy but not terrible & That was even if a bar crawl (mustache crawl) & kpop (Ateez) concert going on in the same night. I didn't visite the attached bar but did check oit the roof deck which glhad beautiful views. In all I would definitely stay again.

Leisure Self

8/10

Excellent

23 Jul 2025

Jill

I would 100% stay again. Very good experience.

I wish there was a mini fridge in the room.

The lobby felt abandoned. However, staff was very responsive by text.

Partner

10/10

Exceptional

22 Jul 2025

Phillip

Wonderful location! Wrigley Field is a three minute walk. Lots of excellent restaurants and bars literally les than 100 steps outside the hotel door. Addison L stop is a seven minute walk. Very walkable neighborhood

Leisure Family

6/10

Pleasant

21 Jul 2025

Sathien

Simple

8/10

Excellent

20 Jul 2025

Brandon

Great place close to Wrigley. Will stay here again!

Friends_and_family Friends