Name: The Chicago Hotel Collection Magnificent Mile
Address: 166 East Superior Street, Chicago, 60611, US

The Chicago Hotel Collection Magnificent Mile

Chicago - IL · United States

166 East Superior StreetView location

100 reviews shown

10/10

Exceptional

25 Jul 2026

Angela

The staff was helpful and the rolm was very clean and comfortable

10/10

Exceptional

25 Jul 2026

Apolinar

10/10

Exceptional

24 Jul 2026

Harbhajan

Everything good

2/10

Poor

24 Jul 2026

Kaelynn

We left this hotel stressed, exhausted, and frustrated, without even the option of speaking to someone about it because the front desk claims there is no management working during checkout on a night when the hotel was overbooked.

We chose this hotel specifically because it was listed as kid friendly and added a note to our booking that we needed a crib. I called the morning of our trip to verify we would have a crib in our room and staff confirmed we would. When we arrived, there was no crib and my husband went down to the desk to ask again (because the room phone would not work at all) and we were told one would be brought up.

We left for dinner and returned about three hours later, around my 1 year olds' bedtime, and still no crib. This is already unacceptable but staff had entered our room while we were gone to try to set one up (they said it was unstable and had to try to fix it) and they left our door ajar! Thankfully nothing was taken but this was so incredibly careless of them.

They never did bring us a crib. My husband had to sleep on the couch and I had to attempt to co-sleep with our child in the bed. We have never done this before because it is unsafe and makes me incredibly uncomfortable. I was too anxious to get any real sleep and my 1 year old, who normally sleeps great, was up and down throughout the night.

Our TV also didn't work.

We are now home trying to call the hotel and can't connect to anyone at all. Endless automated options or the call drops.

10/10

Exceptional

24 Jul 2026

Omar

Excellent location
Super price

6/10

Pleasant

24 Jul 2026

Carlos

The hotel is in a good location, the room and bathroom need more attention, also two elevators for such high building is not enough

8/10

Excellent

24 Jul 2026

Alyxia

Vending machines available would be convenient for late nights when things are closed

8/10

Excellent

24 Jul 2026

Kerry

Good stay, would stay again when in Chicago.

4/10

Poor

24 Jul 2026

Liesje

Inquired about readiness of the room 3 different ways, once via direct link the hotel sent, but never received confirmation. Called, but could not get live person. Arrived at hotel and waited 30-40 mins to check in. Front doors broken and only 1 side door available. Only 2 elevators which are small and always crowded. Booked a junior suite which was a good size, king bed with very small pillows, nothing special, not worth the price, wallpaper stained and peeling. Would not stay again and do not recommend.

6/10

Pleasant

23 Jul 2026

Vanessa

I was on business travel, check in was ok no real direction as to where my room was located. Room spacious but warm couldnt find thermostat but front desk got someone up quickly. Pillows weren’t comfortable. Staff at the skylight lounge was GREAT! 5 stars for them!

Here is where I was unhappy; i had to extend my stay by one more night. I was told they were sold out, I was able to book via expedia. When i went to front desk to confirm if I can just stay in the same room. They told me to come down the morning of check out and they would keep me in the same room.
When I went down check out morning 8am the person at front desk told me I had to take my things out and come back at 4 because the room was different (found out it was accessible but still a suite). I had to be at work by 830 and had no time to figure out why I received misinformation. So I had to run back to my room throw all my things into my luggage and then bring it down. When i get downstairs I had my 2 luggages, one back backpack and my wallet. I was told to take my bags to a corner where they store it. Granted I was already a bit flustered and upset about the inconvenience I told the concierge the least they could have done is help me ROLL one of my luggages to the corner. So a bit put off by the hospitality in that sense.

10/10

Exceptional

23 Jul 2026

CAROL

Very clean, nice hotel. Great location

8/10

Excellent

22 Jul 2026

Elizabeth

This hotel is perfectly adjacent to the Lurie's Children's Hospital and Prentice Hospital, which was our reason for choosing it. It is a well-kept hotel. We enjoyed a very quiet night on the 25th floor. The check-in staff were very polite and helpful. They worked well with us on a late check-out as our premature grandson was born that morning.

10/10

Exceptional

21 Jul 2026

Robert

Nice clean property in a great location! Awesome breakfast and the rooftop bar was a real plus!! Do wish the lobby bar was open for us older guests that want a quiet and comfy place to have a late night drink!!!

Family

10/10

Exceptional

21 Jul 2026

Eli

Had early check in , clean room & excellent staff.

8/10

Excellent

21 Jul 2026

Rochelle

Great food and drinks on rooftop. Two free drink tickets each night was fabulous. Large breakfast buffet.

Bathroom lighting was not bright enough for me and didnt like the 3 steps to get down to the bed area or up to the bathroom.

Friends

8/10

Excellent

21 Jul 2026

Karen

Breakfast food should be hotter but every thing else was wonderful

Friends

6/10

Pleasant

20 Jul 2026

Ann

There was no coffee maker or mini fridge in the room. Very, very basic accommodations.

Family

8/10

Excellent

20 Jul 2026

Adriah

The breakfast is overpriced and underwhelming so I won’t waste the $35 on it. Just go somewhere else. Other the that and half the tv channels not working it was a nice hotel.

Partner

8/10

Excellent

20 Jul 2026

Dominique

over charge for rooftop

8/10

Excellent

20 Jul 2026

Ahu

It was good experience, we love to go to chicago

10/10

Exceptional

19 Jul 2026

Ebony

Great hotel

10/10

Exceptional

19 Jul 2026

Michael

A very pleasant supplies. Never stayed here before and usually stayed at a Marriott, but they were all booked or super expensive and this was a reasonable. the room for exceeded my expectations. As nice as a nicer Marriott will definitely stay here again.

Self

8/10

Excellent

19 Jul 2026

Walter

Check in went very well and smooth with Raymond. Could not get cold water to come through the faucet or the shower even the toilet had hot water coming through the line must of been a crossed line or something because my brother and his wife's water work just fine. On the second day there was no cream or milk even after I let the front desk clerk. They above and beyond letting us store are rented bicycles overnight. Overall it was a good experience and would most likely return if in the area.

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Nikolaos

Self

4/10

Poor

18 Jul 2026

Lisa

We found a giant cockroach in our room and when we told the staff it went unaddressed. Even after check out and contacting staff it went unanswered. I also got multiple emails about my stay that didn’t pertain to me. And then the receipt I got was for $200 less than what i was charged. Then i was told that I wasn’t supposed to see that receipt because the collect $200 less from Expedia so that when we pay Expedia they make that as profit.

Friends

10/10

Exceptional

17 Jul 2026

Lyuba

All was well prepped and ready, also let me check in earlier than usual. Thanks 🙏 The Chicago Hotel Collection in Chicago, on Superior Street…

Self

10/10

Exceptional

17 Jul 2026

Francisco

The price and everything was great!

Friends

6/10

Pleasant

17 Jul 2026

Donald

Staff was very friendly and helpful (front desk and maintenance staff).
Room was clean and neat but had some deferred maintenance (coping on stair to sleeping area was loose/cracked and broken-maintenance did respond and repaired same promptly when called. TV Remote balky and sticky, slow to respond and not reliable. Coffee service in lobby ended at 10 am - nothing in evenings.

Self

10/10

Exceptional

16 Jul 2026

John

This was a great place to stay for a quick weekend trip. This was convenient to get to off the interstate and was so convenient to walk to all the shops along magnificent mile. Raymond was such a bright welcoming and the two valet drivers were great as well. They even let me keep my vehicle parked later than check out so we could explore some more of the city before we left town. I would stay here again. I wish we could have made it up to the rooftop bar but timing wasn’t our friend. Rooms were slightly outdated and I’ve stayed at places with softer sheets but I’m easy to please!

Partner

10/10

Exceptional

16 Jul 2026

Leslie

The women and guy working at the front desk were very nice. They were also very accommodating letting us store are bikes while we stayed.

Partner

10/10

Exceptional

16 Jul 2026

Royce

The top of the sky bar is a must see.

Partner

10/10

Exceptional

16 Jul 2026

Rodney

All staff were friendly and helpful. A special shout out to Raymond for going above and beyond.

The property was clean and accommodating. We’ll return on our next trip to Chicago

Partner

10/10

Exceptional

15 Jul 2026

Kathy

The staff were incredibly busy when we arrived, however they were always pleasant and helpful with any of our needs. Our room was perfect for my daughter and my trip. We enjoyed a concert, amazing restaurants, and incredible shopping, all near our hotel. Definitely staying here again when we are in town.

Friends_and_family Friends

10/10

Exceptional

15 Jul 2026

Bindu

Great place in an ideal location! Relaxing environment and spacious rooms.

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

TONI WHITTIE

Ebony front desk clerk was outstanding. The breakfast layout on 2nd floor was great. Hotel gets a 10

Partner

10/10

Exceptional

15 Jul 2026

Jessica

Great area. Lots to do.

Friends_and_family Family

8/10

Excellent

15 Jul 2026

Briaona

Really like the rooftop bar/lounge. Nice area. Easy check in and check out. Comfortable bed. Would stay again!

Friends

10/10

Exceptional

14 Jul 2026

Amanda

Clean room, ac in the hallways, beautiful welcoming lobby. If I did repeat hotels I'd stay here again

6/10

Pleasant

14 Jul 2026

ELIZABETH

Very basic.

Partner

10/10

Exceptional

14 Jul 2026

Justin

Only downfall is waiting on elevators at checkout time is an extremely long wait. Everything else is wonderful.

Friends_and_family Family

8/10

Excellent

13 Jul 2026

Samith

Ourdoor terrace was closed for renovation

Family

8/10

Excellent

13 Jul 2026

Joyce

Comfortable bed, location

6/10

Pleasant

12 Jul 2026

Ashley

The hotel was nice, in a good location. Employees were not helpful. Paid for valet parking. It was pouring down rain and no one was there to help to get my luggage out of my vehicle. I was soaking wet when I finally got into the hotel. Showers were cold the whole time I was there, tv remote was not in my room and they would not bring me one so I had to go downstairs to get one.

6/10

Pleasant

12 Jul 2026

Miguel

My view sucked it was a back alley view nothing else

Partner

2/10

Poor

12 Jul 2026

John

Smoking party outside our room

Partner

10/10

Exceptional

12 Jul 2026

Elvis

Staff very helpful, Very clean, nice city views definitely will stay again

10/10

Exceptional

12 Jul 2026

Anthony

The room and staff were amazing. Raymond at the front desk helped with storing our lugged before our flight. Our stay was as great!

Partner

8/10

Excellent

12 Jul 2026

Muskan

Friends

10/10

Exceptional

12 Jul 2026

Patricia

We just checked out of our stay and just want to share that Raymond and Ebony went above and beyond to greet us, direct us and treat us with Top Notch service. We would recommend this hotel as it was a great location to get around town.

Friends

2/10

Poor

12 Jul 2026

Antony

The hotel itself is very good. However if your booking for this hotel know you’ll have unexpected additional charges at checkin called a resort fee. We were told through Expedia what our total cost was, however we then got an additional per day fees for a mandatory resort fee of $281 for two nights that you have to buy. This was very unexpected and not budgeted. Made an issues as we couldn’t checkin without paying for it.

Family_with_children

10/10

Exceptional

11 Jul 2026

Edgar

This is one of my favorite stays in chicago. I always enjoy the rooftop with spectacular views and the complimentary drink thats included. The rooms are comfortable, clean and cozy.

Partner

8/10

Excellent

11 Jul 2026

rem

The host Raymond is very helpfull just want to say thank you

Family_with_children

8/10

Excellent

10 Jul 2026

John

No T V SERVICE FOR THE ENTIRE STAY

Self

8/10

Excellent

10 Jul 2026

Paul

Average at best—outdated and plagued by communication issues

I would rate this hotel as average at best. It’s clear they are trying to maintain the reputation of a high-end, \"nice\" hotel, but the property itself feels incredibly outdated.

The check-in process was a bit of a mixed bag. While the front desk staff seemed friendly enough, the operation felt disorganized, which led to a clunky start to the stay. What really missed the mark, however, was the communication. I was bombarded with a multitude of automated messages, many of which contained misleading or conflicting information. It was far from a grand experience, and they really need to streamline their guest communication and invest in some modern updates.

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Alin Paul

Good choice if you are in chicago downtown

Self

10/10

Exceptional

09 Jul 2026

Jakyla

Great first experience room was nice and rooftop bar was even better. Food and drinks great ! Staff was amazing no problems at all.

10/10

Exceptional

08 Jul 2026

Casey Ann

Good

8/10

Excellent

07 Jul 2026

Precious

Nice and comfortable place to stay

Friends

10/10

Exceptional

07 Jul 2026

Tamara

Amazing hotel and room! Definitely will be staying again!

Self

6/10

Pleasant

07 Jul 2026

Kristin

Although everyone was very accommodating, the roof top restaurant/bar is unimpressive and not handicap accessible accept through a freight elevator and still had to navigate two stairs to get in. Such a tight squeeze between bar stools and furniture (had to ask people to move/rearrange) to get out to the sky deck to get a walker through

Friends_and_family Family

6/10

Pleasant

07 Jul 2026

Jason

Place is dated. Paint chipped and pealing as well as wallpaper. Carpet is old.

Self

4/10

Poor

06 Jul 2026

Karen

80 dollars to park per night or you cant have in and out privileges. The valets were disorganized and not friendly. The front desk was overheard talking about hotel guest. You ask about nearby places and they didnt have any idea about them. Peaches were left in the elevator floor for a bulk of the day. The breakfast was 35 per person per day and it was like the free continental breakfast at a cheaper hotel. We need our bedding changed and they told us it would be 35 for them to change it. After we asked for bedding multiple times, someone brought it and told us it was the end of his shift and he would not do it. We read there was a pool but it closed 2 years ago.

Partner

2/10

Poor

06 Jul 2026

Jocelyn

Phone didn’t work , no hot water and bad communication with staff. Not a bad hotel but not the greatest either

Partner

10/10

Exceptional

06 Jul 2026

Ahmed

Excellent hotel! Clean rooms, friendly staff, great location, and outstanding service. Everything exceeded my expectations. I highly recommend this hotel and would definitely come back again.

Family

8/10

Excellent

06 Jul 2026

Taleisa

We enjoyed our day. This will definitely be one of our places to stay once we come back nice friendly staff cleaning environment. Good location, parking not so much.

Friends

6/10

Pleasant

06 Jul 2026

Pros:Room was spacious and clean. Breakfast was decent. Wonderful location.

Cons: Shower area was very small and there was no hot water. Staff at the front desk we're not the most friendly. (Maid and staff at the cafeteria we're very nice.)

Bottom Line: Better options for the price. Would not choose to stay here again.

Partner

6/10

Pleasant

06 Jul 2026

PaHoua

The staff at the desk was whatever. I asked about parking, the guy pointed to the parking across from the hospital. I had to ask about valet since the valet guy was inside and it was not obvious how it worked at all. We drove around the block before I went in while my husband continued driving around. Front desk girl next to guy was a bit rude. I showed up at 4:30p. She jumped in conversation and said “your room is not ready. Check in is at 4” in a rude tone.. not sure why it was necessary to state that when the guy said it was not ready & I had just wanted an ETA. I’ve never heard such an excuse for being behind where it was turned around like I was at fault. When I asked about valet, she jumped in and said “the problem is not that we don’t have a room for you, it’s just not ready.” She went on to say for me to go to the valet guy and give him my room number when I give him my keys. I stated that I don’t have a room, so what am I supposed to say to him.. They proceeded to finally say they CAN give me a room number but it’s not ready like I was dumb and they’ve already told me my room. I was annoyed so I told husband to talk to them and he also had to tell her to stop interjecting and being rude. A third guy also talked to husband and he was much better. Not sure why 3 people was needed.

I don’t know if I can say my room is really city view. My room had blurred out windows. Cleanliness was okay. Found a dirty balloon behind curtains so a bit questionable there.

Family_with_children

10/10

Exceptional

05 Jul 2026

John

The hotel was nice. Very elegant. The room itself was one of my favorite rooms ever. It felt like a mini apartment. It was perfect for the weekend. The staff were nice. It is right near Michigan Avenue. Great hotel. Would highly recommend!

Self

10/10

Exceptional

05 Jul 2026

Diego

Lo recomiendo mas para parejas o solteros, porque es muy activo sobretodo en vida nocturna igual funcionó para nosotros porque solo estuvimos dos noches.. el desayuno super completo y riquisimo

Family_with_children

10/10

Exceptional

05 Jul 2026

Tenesia

Great

6/10

Pleasant

05 Jul 2026

Dena

We stayed there overnight for a wedding. The valet system they have going needs a lot of help. We waited for almost 20 minutes before we saw the guy to park our car. We got ready for the wedding, about an hour or so, and saw our car was never moved. Went back downstairs to leave but we didn’t see the valet for another 15 mins while our car was parked right in front of us. Waited again the next morning. It was ridiculous. The room was typical, no thrills, and the water pressure was very low. On a positive note, the room was very quiet and the staff at the front desk were very helpful.

Friends_and_family Family

2/10

Poor

05 Jul 2026

Emmanuel

This stay was unacceptable. The room did not match the listing, there was loud noise late at night, and the overall experience was disappointing. I expect a full refund for a stay that did not meet the advertised standards.

Partner

10/10

Exceptional

05 Jul 2026

Brenda

Staff Raymond was amazing!!!

Friends_and_family Friends

2/10

Poor

05 Jul 2026

Litiece

The hotel was terrible from the staff to no hot water, broke refrigerator in the room the thermostat making a clicking noise when it comes on no darkening curtains no privacy no water available in rooms only local tv channels no option to rent movies the worst hotel experience I ever had will never stay there again

Friends_and_family Friends

6/10

Pleasant

05 Jul 2026

William

No hot water for shower. Carpet old and musty. Great location

Family

8/10

Excellent

05 Jul 2026

Bruce

The hotel and room were clean but there were a few areas of peeling wallpaper and paintwork that could be addressed. Staff at reception were very helpful but some at the breakfast buffet were not so. Better communication of what is/is not included in your rate would be an improvement. Great location as just 5 minutes from Michigan avenue.

Self

4/10

Poor

04 Jul 2026

Aaron

I would not recommend staying at this property. Unfortunately, the staff appeared unable to resolve issues resulting from poor building maintenance and overall management.

The valet service was particularly disappointing. Requests to retrieve a vehicle often went unanswered, and after having to retrieve my own vehicle, I was met with unprofessional behavior from the valet staff.

Additional concerns included:

- No hot water during my stay.
- The guest lounge was unclean.
- The in-room phone was not functional.
- Common areas, including the elevators, were dirty and appeared to be cleaned infrequently.
- The elevators were also extremely slow.
- No in-room coffee maker was provided.
- The bedding did not appear to be clean upon arrival.

Overall, the property did not meet reasonable expectations for cleanliness, maintenance, or guest service. I hope management addresses these issues to improve the experience for future guests.

8/10

Excellent

04 Jul 2026

Jerry

It’s a nice place to stay

Friends

10/10

Exceptional

03 Jul 2026

Michelle

Super convenient location with very close CTA bus stops to connect you almost anywhere you want to go. Close to walk to the many shopping options on Michigan Ave. the lobby/common areas of the hotel were beautiful. The room was fine, had everything we needed (though a microwave would have been nice) but it looked like they did some repairs in and room but didn’t finish them well so there were patches in the wall paper- small things that just stood out when the main level looked so luxurious.

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Caitlyn

Excellent

Partner

2/10

Poor

02 Jul 2026

Cathy

The TV did not work and we called the front desk 10 times without any help. There were not enough towels for 2 people and no coffee/tea for the room.

Partner

4/10

Poor

01 Jul 2026

James

Rooms were dirty leftover hair in the shower no direction as far as TV communications no amenities breakfast was stupid since you had to pay $35 per head. I would never ever stay there again.

Partner

2/10

Poor

30 Jun 2026

Lauren

They simply didn’t allow or help to get at least a parcial refund meaning they stole my money, I trying the cancelatin 24 hours previous of my arrival and they didn’t have the courtesy to talk to me … horrible service in this app and the hotel !

6/10

Pleasant

30 Jun 2026

Mary

There was a smell in the room. A little musty.

Friends_and_family Family

8/10

Excellent

30 Jun 2026

Aniket Raghunath

Bathroom showers were inconvenient. One has to get wet to turn on the shower to make it move to hot . Plus the water was coming out after shower. Body wash , shampoo were located on the side close to shower head

Family_with_children

8/10

Excellent

30 Jun 2026

Holly

Hotel and staff were amazing
Cable and internet down the whole time
Breakfast not great

Partner

8/10

Excellent

29 Jun 2026

Deborah

Loved the rooftop bar!

Family

8/10

Excellent

29 Jun 2026

Emmanuel

Centrally located, adequately maintained, and friendly staff. Special shout out to Mr. Raymond at the front desk for taking the extra effort to resolve my booking situation. His help was quite appreciated.

Self

10/10

Exceptional

29 Jun 2026

Sharon

It was our first time staying here. It was very clean and the staff were all great.

8/10

Excellent

29 Jun 2026

Diana

Great staff! Raymond and Leo really nice, ready to help. The hotel on a great and strategic location.

Family_with_children

10/10

Exceptional

29 Jun 2026

Lindsay

Very nice rooftop area. Room was clean and updated. A little hard to understand where to park initially for valet. Would definitely stay here again.

Partner

6/10

Pleasant

28 Jun 2026

Melanie

The location of this hotel was wonderful. That was the best part. Our rooms were advertised as for four. There were not enough pillows or blankets for the hideabed. When we asked for pillows we were given pillows without pillow cases and told that the pillows were clean. Unacceptable. Our room was advertised as a room for 4. We had only 2 towels. We asked for more towels and blankets. We were told they would be delivered between 8 and 8:15. They never arrived.
There was no scoop in the ice machine. I guess everyone just uses their hands. Yuck!
Wall paper was peeling off if the wall in the bathroom. This was not the room I expected.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Timothy

Walking distance to the water front, we had a wonderful time!

Family

10/10

Exceptional

28 Jun 2026

Vidya

Loved the freebies and roof top experience!!

Family_with_children

10/10

Exceptional

28 Jun 2026

Bryan

This was the first time staying here and was throughly impressed with everything will definitely stay again when we come to Chicago

Partner

10/10

Exceptional

28 Jun 2026

Brittany

The location was perfect,roof top was nice. Love that there is a coffee spot next door. Good drinks at the bar. Comfy beds. Nice shower. Will come back

Friends

8/10

Excellent

28 Jun 2026

Brigitte

Locations was great

Family

10/10

Exceptional

27 Jun 2026

Shaun

Awesome staff

Self

10/10

Exceptional

27 Jun 2026

Wei

Location is super, staff is very friendly, breakfast and dinner are very good. We didn’t park at the hotel because of the cost.

Family_with_children

10/10

Exceptional

27 Jun 2026

Dierdra

I must say this hotel is awesome and I truly recommend everyone that visits Chicago ti stay. The rooftop was awesome and breakfast was very delicious and also very clean.

I must also add that the front desk staff Ebony and Raymond were the nicest people I’ve ever met, they were very helpful and courteous. Thumbs up to both awning and Raymond for helping to make our stay one to remember. We will be back.

Friends_and_family Family