Embassy Suites by Hilton Chicago Downtown River N

United States , Chicago - IL
CHICAGO, 600 North State Street
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100 reviews shown

8/10

Excellent

15 May 2026

Joyce

They only cleaned one of the rooms one out of four nights . There was no shampoo or body wash in one of the rooms. The other room was fine.
The staff at happy hour and breakfast and garage was excellent.

Family_with_children

10/10

Exceptional

15 May 2026

Shirley

This hotel is fantastic! In a great location close to everything. The rooms were ver nice and spacious. Full service breakfast was also fantastic!

Self

10/10

Exceptional

14 May 2026

IQBAL

Clean rooms
happy hour in the evening free drinks
Free best breakfast
Can self park close by

10/10

Exceptional

14 May 2026

gus

Great location
Recommend

Friends

10/10

Exceptional

14 May 2026

Rachel

Breakfast is awesome and we love the happy hour everyday! Definitely our favorite place to stay when coming into the city!

Friends

10/10

Exceptional

13 May 2026

Jose

Great location$ access to many things

8/10

Excellent

12 May 2026

Emily

Our room was clean. The breakfast as hot and consistent with great attendants and cooks. The evening snacks and drinks were very much appreciated and enjoyed.

1 dresser drawer would not open. The shower leaked onto the floor. 2 of the exercise machines were very broken. The bathroom mirror is difficult to use for makeup application for short persons.

I appreciated the location for shopping and eating out.

We are very happy with the amount of exercise walking to get to Navy Pier, river boat tours, and easy access to ride shares for the museums and fountains.

Family

6/10

Pleasant

12 May 2026

Stacii

We booked through a third-party for four adults. We specifically booked what was listed as a two room suite. It turns out that the Hilton and Embassy along with Expedia, provide you with a TWO ROOM hotel not a two BEDROOM hotel, much to our surprise. So we had four adult women over the age of 50 attempting to share two double beds, all enclosed in one bedroom. When telling the front desk they put us in the wrong room, they put us in a new room that was identical to the first room. It appears that some of the staff did not understand the difference between “bedroom” and “room” and neither do the people that put together the website. It was beyond frustrating, yet there was nothing we could do about it without spending $400 a night for a second room. We chose to squish together and one of us took the sofa bed, which of course was highly uncomfortable. A day manager shared they get the bedroom complaint often but yet don’t do anything about fixing the website listing. The safe, phone and lamp outlets did not work, They sent someone up to do those repairs while we were gone. We came back and nothing was fixed. The AC was located in the bedroom and pretty much only kept the bedroom cool. The breakfast was fine. The happy hour was basically popcorn and drinks. And when contacting Expedia, who reached out at the hotel, we were offered a measly 5000 Hilton honors points for our trouble which equates to about $25. Now tell me how I’m going to split that with these four people…

Family

10/10

Exceptional

12 May 2026

RoseAnn

Everything was great. The room the breakfast and the great location. Will stay again.

Family

10/10

Exceptional

11 May 2026

Lora

The property is continently located, close to the Mag Mile, restaurants, etc. Overall the hotel was nice, free breakfast was a plus.

Family

4/10

Poor

11 May 2026

Anas

Poor staff communication and not helpful!

8/10

Excellent

11 May 2026

Janeane

Great hotel, great location! Love the breakfast options, the free drink tickets for cocktail hour, etc.

Family

10/10

Exceptional

11 May 2026

Cuyler

I thoroughly enjoyed my stay at this hotel. The room was exceptionally comfortable, and every aspect of my experience was positive. I am confident that I will return to this hotel in the future.

Friends

10/10

Exceptional

11 May 2026

Marie Stevo Foster

Clean room, staff and breakfast all staff are friendly and breakfast was very good!

Self

4/10

Poor

10 May 2026

Jon

TV didn’t work, air conditioner had to have someone look at and it never did cool the room. Left a tip for housekeeping - no washclothes, glasses, toliet paper, coffee creamer.

Partner

10/10

Exceptional

10 May 2026

James

Yes

Friends_and_family Family

10/10

Exceptional

10 May 2026

Martia

Amazing atmosphere, staff was amazing . Loved it

Partner

10/10

Exceptional

10 May 2026

Haylee

Ac wasn’t great. Street noise from 11th floor was still so so loud.

Partner

10/10

Exceptional

10 May 2026

Rachel

This hotel was perfect for exploring Chicago! It's within walking distance to many attractions, sights, restaurants, shopping, etc. The pool was a hit with our kids and the full hot breakfast definitely helped us get the day started right. The room was spacious. It felt like a two-bedroom suite. An added bonus is happy hour each night where you get two free drinks! On top of that, the staff was very friendly, helpful and accommodating. This is probably where we will stay when we visit again!

Family_with_children

10/10

Exceptional

10 May 2026

SONIA

Great stay for family on weekend getaway. Staff friendly and suggested things to see, complementary happy hour drinks 10/10 lol breakfast simple and organized and never really sad anything run out. Over all great place, location and room amenities fitted what we needed

Friends_and_family Family

10/10

Exceptional

05 May 2026

Melanie

Yes

10/10

Exceptional

05 May 2026

Melanie

Clean room, friendly staff, hot breakfast with a lot of options, excellent valet parking

10/10

Exceptional

03 May 2026

Orlando

Great

2/10

Poor

03 May 2026

Robert

Screams BAIT AND SWITCH to me. Checking-in mid afternoon, my three non-refundable rooms that I booked through Hotels.com were unavailable (understandable at a busy downtown hotel on a Friday). We checked bags at front desk and were assured we could check-in after our concert.

First red flag, guests in line behind me were able to successfully check-in. Frustrating, but I thought maybe it was because I had multiple rooms.

Returned at 11:30pm and the staff brings up my reservation and tells me that they have NO ROOMS AVAILABLE, but they will move our reservations to their sister property of Hilton Garden Inn nearby.

I won't bother commenting on the series of unbelievable issues that followed at the other hotel, but it was 2am before I was in a room.

Staff at Embassy Suites were very apologetic, but no one ever offered a single explanation as to how this could have happened. I've never had issues using third party booking sites, but this experience definitely will make me second guess using Hotels.com again.

8/10

Excellent

02 May 2026

Mary Alice

Great breakfast. Made to order omelets. Great location. Walkable to Bean and Navy Pier.
The availability of complementary wine window wax too short.

Family

10/10

Exceptional

01 May 2026

Tim

Great location - great team! Looking forward to our next visit !

2/10

Poor

30 Apr 2026

JONATHAN

Heat in our room broke twice. Front desk person did not show any compassion although it was below freezing outside. Maintenance guy fixed it but it broke again in the middle of the night. We slept in a freezing room. Another guy came in the morning and fixed it and said that the other person did not do it right. That is why it broke again. Told the front desk but just gave me a sorry. Will never book this hotel again!

Partner

10/10

Exceptional

30 Apr 2026

Laura

My sister’s and I had the best time here. The staff was nice and welcoming. The room was spacious and comfortable. The only thing I would say was off was the pool, it seemed like it hadn't been cleaned, but the towels and chairs were properly clean.

The breakfast was hot and ready even after the start time of breakfast. They had plenty of options of fruit, cereal, milk and juices. AND it is surrounded by plenty of other options to eat and enjoy our time. Will definitely be coming back to enjoy!!

Family

10/10

Exceptional

29 Apr 2026

Michael Mannix

We had a very nice stay. Great location.

Partner

2/10

Poor

29 Apr 2026

Andrea

Rooms are outdated and small including suites, mildew odor in our bathroom, TV’s were not working had to call front desk. Air conditioner poor quality for cooling was warm. Left a day early just due to the accommodations and staff.

Family

8/10

Excellent

28 Apr 2026

julie

Property and room were clean. The clothing drawers were big enough for all of our stuff! Closet also had a lot of hangers! Bathroom needed a little upgrade but not bad. Breakfast was fantastic! Hotel was in a great location as well. Would definitely stay there again. We didn’t use valet but used the self parking garage a block away. Should have used Spot Hero to save more money but it was still $75 cheaper to park there instead of valet.

Family_with_children

10/10

Exceptional

28 Apr 2026

Joshua

The first thing first comes the best thing in life’s are free, and the second thing live life and love every one

Friends_and_family Family

10/10

Exceptional

28 Apr 2026

Michee

A couple defects in our shower/bathroom. Other than that I enjoyed my stay & would recommend to others!

Family

10/10

Exceptional

28 Apr 2026

Jody

The staff was excellent and the stay was enjoyable. Great location. I would definitely stay there again.

Friends_and_family Family

8/10

Excellent

27 Apr 2026

Marisa

Good breakfast

Friends

8/10

Excellent

27 Apr 2026

Victoria C

Breakfast was very good. Hotel was very loud.

Business

8/10

Excellent

27 Apr 2026

Marilyn

Business

10/10

Exceptional

27 Apr 2026

Aundrea

Very clean nice staff

Friends

10/10

Exceptional

26 Apr 2026

Casey

Could not have asked for a better location, accommodations, or friendlier staff.

Friends

8/10

Excellent

26 Apr 2026

Eric

Great location for exploring the city. We walked to many destinations. Staff was friendly and helpful. Free breakfast was decent, and way better than expected. Only criticism would be the bathroom needed some work. When peeling paint is hanging from the ceiling, you gotta wonder. But overall, a good choice!

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Hannah-Marie

We loved it here! We have definitely found our go to spot for when we come to Chicago!

Family_with_children

10/10

Exceptional

26 Apr 2026

Savannah

There is no on site parking was our only problem

Family

8/10

Excellent

26 Apr 2026

Carly

The rooms get outdated- we could hear everything going on outside which woke my small children up many times and then on the other side of the room you could hear other guests. We did lose a note in the room and staff was not helpful with finishing my son’s stuffed animal.

Family_with_children

10/10

Exceptional

26 Apr 2026

Kristi

I would highly recommend staying at this hotel! The property was clean, in a great location and had wonderful service. The breakfast included far exceeded other breakfasts offered at other hotels. The parking was also easily accessible. We received a free upgrade to a room that better suited our needs and this was something we didn’t even ask for. I will definitely be staying at this location again the next time I am in Chicago.

Family_with_children

10/10

Exceptional

26 Apr 2026

joel

Great experience with the family. Love having the underground parking

Friends_and_family Family

10/10

Exceptional

25 Apr 2026

Senthil

Fresh breakfast was served and chef making omelette to our order was the highlight of the breakfast.

10/10

Exceptional

25 Apr 2026

Raul

All good

Partner

10/10

Exceptional

24 Apr 2026

Anne

No complaints at this property. Always stay here when I’m in Chicago. Great experience and in the center of everything

Partner

10/10

Exceptional

24 Apr 2026

Morgan

Clean room, good breakfast, great location. Kids loved having a pool

Family_with_children

8/10

Excellent

23 Apr 2026

stephen

Breakfast was great, rooms were spacious, staff was helpful, location was central. Great hotel for families visiting Chicago.

Friends_and_family Family

8/10

Excellent

22 Apr 2026

Kellie

Staff were very nice and helpful. Room was in need of some repair. The door between bedroom and sitting area was warped and it took great effort and made noise when opening. Bathroom door looked like it was cut at the bottom for some reason and shower ceiling looked like there was water damage.

Family

10/10

Exceptional

22 Apr 2026

Aatif

Good location right in the middle of downtown.

Family_with_children

10/10

Exceptional

22 Apr 2026

jenny

Great

10/10

Exceptional

22 Apr 2026

Keona

My favorite hotel

Family

10/10

Exceptional

22 Apr 2026

Dawn

Great location, nice hotel, centrally, located near all the great Chicago experiences

Business Family

6/10

Pleasant

21 Apr 2026

Enrique

10/10

Exceptional

21 Apr 2026

Chandra

Very clean hotel spacious well kept spacious rooms They serve breakfast every morning along with the cocktail hour in the evening for guest. It’s my second time staying at one of those properties.

Self

10/10

Exceptional

21 Apr 2026

David

It was excellent..everything

Self

10/10

Exceptional

21 Apr 2026

Connie

When arrived for check in to pay for room i booked with Expedia had no idea that i had to pay $100 a night for security deposit which was never mentioned to me with the hotel manager he helped us out with that we we’re able to get our rooms.

Family_with_children

10/10

Exceptional

21 Apr 2026

Kevin

What a fantastic hotel. Walking distance to so much of downtown. The staff were polite and helpful, the room was great! My wife says “this is where we are staying when we come to Chicago from now on.”

Family_with_children

8/10

Excellent

20 Apr 2026

LUIS

Very Good breakfast

Family_with_children

10/10

Exceptional

20 Apr 2026

MELISSA

Great place

10/10

Exceptional

20 Apr 2026

Zachary L.

Can’t say enough great things here. Suite style room was spacious with two separate rooms, each with a tv so kids could do their thing. Location was perfect, easy to get to everything. Breakfast was excellent, they also gave us some free drinks at happy hour. Modern and very clean. Price was extremely fair. Could not have had a batter stay and will stay here again.

Family_with_children

10/10

Exceptional

20 Apr 2026

Rose

Excellent location, good service. Also, a nice omelette station. After hours employees were so nice while serving beverages. Good housekeeping, they go to the room every day.

Family

10/10

Exceptional

20 Apr 2026

Peggy

I left everything about it. They were very friendly very nice helpful and always asked if we needed anything very clean. I loved it.

Family_with_children

10/10

Exceptional

20 Apr 2026

Angela

Really enjoyed our time!

Family_with_children

10/10

Exceptional

20 Apr 2026

Adewale

Everything was great.

6/10

Pleasant

20 Apr 2026

kendra

we had a girls weekend and had a corner two room suite. when we checked in the room was very warm. before we left for the night we tried to turn the air down so it was cool when we got back, it would only let us turn it down to 74. when we got back the room still wasnt cool so we went to the lobby and told them our air wasnt working. They told us they were aware of the cooling problem and many rooms wouldnt cool down. they asked if we wanted a box fan and we told them yes. we went back to the room and waited for the fan and it never came so I called back down and they said they were busy delivering fans but one was on the way to our room. It was never delivered and we didnt have a good night sleep because it was so hot in our room. we were in room 326. I told the front desk lady in the morning and she said she new nothing about the cooling problem. there was 4 of us in the room and none of us slept much becuase of the temp in the room. we tried to open the window during the night but then it was so loud with fire trucks and other traffic going by we closed it.
not the best stay for the price we paid

Friends

8/10

Excellent

20 Apr 2026

Ron

Great location. Rooms look slightly dated but are functional and large.

Family

10/10

Exceptional

19 Apr 2026

Christina

Our family of 4 checked in on Thursday and checked out on Sunday. We have stayed at several hotels in Chicago, but moved the Embassy Suites. The living room has a nice pullout couch that was surprisingly comfortable. The mini fridge was nice to keep some leftovers. We didn't use the microwave, but it was nice to have. The kids loved playing at the pool and really just loved playing in the room, too. We loved the separate living room area, so the kids had their own room at night. The free breakfast was by far the best free breakfast any hotel has ever offered that we've visited. It's so worth it, since it has something for everyone. The hot food consisted of eggs, breakfast potatoes/hash browns, sausage, and pancakes/waffles/French toast on rotation. There is also a chef to cook eggs/omelet to your liking. There's cereal, bagels, muffins, fruit, yogurt, and probably more that I missed. The staff at the hotel were all extremely nice and helpful. The location is in a prime location near Michigan Ave and the L. We also walked to Shedd Aquarium from the hotel. It's a trek, but so nice to walk by the lake. The kids both want to stay at the Embassy Suites the next time we stay in Chicago, so it got a 5 star rating in their eyes, too! Fabulous stay!!

Family_with_children

10/10

Exceptional

17 Apr 2026

Martha

Clean and easy check in.

6/10

Pleasant

17 Apr 2026

Samuel

The room was clean, and the beds were comfortable. The four reasons we chose this hotel were the location, price, pool, and included breakfast.

The price was reasonable for what we experienced.

The breakfast has an omelet station, which was great! The rest of the food were just average. Some foods were cold or soggy. Nothing special.

Our biggest issue (which was partly out of their control) was the pool. Our kids were so excited about the hotel so they could swim! Unfortunately, the pool was closed for most of the evening because another child had an "incident" in the pool. The staff did tell us we could go down the block to swim at the pool of another hotel. When we considered that option, it was further than we wanted to walk with pool stuff and the pool looked much smaller. We were originally told the pool is usually closed for about an hour in these situations. Not only was the pool not opened an hour later, it was not open 13 hours later when we went the next morning! They did open up shortly after we wanted to swim in the morning. We had to adjust the itinerary of our trip because of this.

Again, we recognize some things are out of the control of the hotel, but it was nevertheless disappointing.

Family_with_children

10/10

Exceptional

17 Apr 2026

Andy

The rooms are spacious. While the pool is rather small my kids loved it, and we went every evening. The breakfast was good, and offered a large variety of choices. With the nearby access to the redline I would recommend this hotel for anyone visiting downtown Chicago.

Family_with_children

8/10

Excellent

16 Apr 2026

Maria Eugenia

They didn’t clean our room even when I requested to be cleaned and we had to go and request towels and paper, breakfast is not good at all.

Family_with_children

10/10

Exceptional

16 Apr 2026

Nicole

Super Family friendly, and right in the heart of dt Chicago great stay for pricing

Family_with_children

6/10

Pleasant

15 Apr 2026

Anita

Room was hot , we were 6 not enough of towels breakfast good staff were great

Family

10/10

Exceptional

14 Apr 2026

Latice

Breakfast was great compared to other hotels. The ac worked so that was good. The tv kept cutting off but i think it was because we were streaming so i wasnt too upset. Great staff!

Family_with_children

6/10

Pleasant

14 Apr 2026

Anquisha

The sheets were dirty and in the lobby it was dog poop

Partner

6/10

Pleasant

13 Apr 2026

Johnathan

Breakfast is good. Clean room. NO A/C! Hot on the 8th floor. Overall a nice hotel.

Family_with_children

10/10

Exceptional

13 Apr 2026

Nathan

Clean, friendly staffs, good service. Love happy hours with drinks and appetizers, breakfast service is awesome.

Family_with_children

10/10

Exceptional

13 Apr 2026

Jose

Clean room , great location friendly and helpful
Staff

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Reina

We had a nice stay. Enjoyed breakfast and amenities. Staff were wonderful

Family_with_children

8/10

Excellent

13 Apr 2026

Charity

Very good hotel no complaints.

Family

10/10

Exceptional

12 Apr 2026

Rich

Great location, great staff, great rooms!

10/10

Exceptional

12 Apr 2026

Calvin

10/10

Exceptional

12 Apr 2026

Ruzziel

Everything was perfect. They even had free snacks and wines in the afternoon

Family_with_children

10/10

Exceptional

11 Apr 2026

Renee

Great location!

Family_with_children

8/10

Excellent

11 Apr 2026

Meghan

Definitely a family hotel! There were lots of other families there ranging in all ages. The pool is not that big but was nice to have. Be warned though the pool was very cold. Sometimes it was super busy and other times pretty open (we were there during spring break so I’m sure that played a part).

The happy hour was great for adults and kids with drinks and snacks! Breakfast being included was nice and had a ton of options as well.

Friends_and_family Family

6/10

Pleasant

11 Apr 2026

Abby

Room was airless and noisy. Neighbors very noisy late.
But really it was very stuffy and no blankets and one bad pillow for the sofa bed. Though they arrived quickly once I called.
Coffee maker did not work.

The room gave off no comfort.

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

Hernani

We’re very happy with our stays
And definitely recommend and comeback

Family

10/10

Exceptional

11 Apr 2026

Igor

Clean room. Very good breakfast

Friends

10/10

Exceptional

09 Apr 2026

Matthew

Perfect location for a family trip, the hotel amenities were amazing and the staff was very friendly.

We did have an issue with having our room serviced during our stay, after a long day out we came back to it still not being serviced, after asking the front desk they said they would put in the request so we hung out in the atrium for an hour and a half and it still wasn’t done, had to go down to the front desk again and ask which was very frustrating.

Family_with_children

10/10

Exceptional

09 Apr 2026

Kevin

Perfect Property. I don’t like staying in the city but this was perfect

10/10

Exceptional

08 Apr 2026

Amy

The rooms were great and we enjoyed the view of Chicago. The mezzanine and hallways were noisy on Easter night (and especially on the night before Easter) but the kids were sleeping on the fold-out couch and they didn’t mind, but the bedroom was quiet because it faced the outside. We loved the breakfast and happy hour (2 free alcohol drinks for adults and nachos, pretzels, pasta salad, and fountain drinks for everyone - super fun!!) It was a great trip to Chicago - and we loved how close the red line was - just a block away!

Family_with_children

4/10

Poor

08 Apr 2026

Amanda

Room wasn’t as clean as I expected, stains on cushions just turned over, carpet , towels missing , unexpected charges.

Family_with_children

10/10

Exceptional

08 Apr 2026

Michael

Breakfast was great!

8/10

Excellent

07 Apr 2026

Nancy

The pool was small and I felt like it was not clean. Kids couldn’t even see under water with their goggles. There were a lot of kids running around without parents and we had several knocks on our door from kids messing around. We did call down to the front desk and they sent security up immediately. So that was a plus! Employees were very attentive.

Family_with_children

4/10

Poor

06 Apr 2026

Archie

Should probably clean the carpet! Staff was polite once dirty floor was brought to their attention, but only after i threatened a bad review smh!

Partner

8/10

Excellent

06 Apr 2026

Brian and Michele

It was a nice room close to Navy Pier and several good restaurants and shopping. Parking is $60+ per night, so that was pricey.