Hilton Garden Inn Chicago Magnificent Mile

United States , Chicago - IL
CHICAGO, 10 E. Grand Avenue
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100 reviews shown

8/10

Excellent

15 May 2026

Deborah

Bathroom needs improvement. The shower pressure was horrible. The carpet looked worn.

Partner

10/10

Exceptional

15 May 2026

Suzanne

This was so convenient to all of the places we went to !!

Friends_and_family Friends

10/10

Exceptional

14 May 2026

Daniel

I loved the superb customer service and cleanliness.

Self

10/10

Exceptional

13 May 2026

Robert

Loved my stay here. Room was clean, staff was friendly. Great location with everything you need right by the property. 10 out of 10!

Friends

10/10

Exceptional

12 May 2026

Mary Jenel

Staff are very friendly and welcoming!

Family_with_children

2/10

Poor

11 May 2026

Demont

Left

Partner

10/10

Exceptional

10 May 2026

Adrienne

we pulled late that nite around 9PM so, the location was perfect for late nite restaurants. Staff was helpful and rooms were clean! i think what worked the best was the room was available for a late booking as well which we felt really lucky

Family_with_children

10/10

Exceptional

10 May 2026

Carreon

Nice staff very helpful and the bar was top notch

Self

10/10

Exceptional

10 May 2026

Joanna

Great location, kind staff, and very clean

Family

8/10

Excellent

10 May 2026

Peter

The Hilton Garden Inn is in a convenient location that staying here is a no brainer. It’s no wonder why it’s so popular and busy on weekends. Thus, I would hope the front lobby staff should be more enthusiastic with customers. The gal who checked us in seemed a bit lethargic and robotic. Show a smile or two. Be happy to work there!

Business Family_with_children

6/10

Pleasant

08 May 2026

Jessica

Loved the hotel only problem I had was the parking the staff their at night time wasn’t not very helpful when it came to the parking garage tickets.

Friends

10/10

Exceptional

06 May 2026

Janelle

Great location for our first time visiting Chicago. Nice room and friendly staff. The views amongst the other tall buildings was beautiful. I'd definitely stay here again.

Partner

10/10

Exceptional

06 May 2026

armando

This place is close to the subway, and there’s a nice bar downstairs. The staff is helpful.

10/10

Exceptional

06 May 2026

Jessica

It was easy to check in. View in the hotel room was great!

10/10

Exceptional

06 May 2026

Frisca

Didn’t try the breakfast bar

Self

10/10

Exceptional

05 May 2026

Johann

Stay was great. Room was clean liked the workout area.

10/10

Exceptional

04 May 2026

Jacob

Clean room, perfect for two. In room appliances like a fridge and microwave were extremely helpful :)

Friends

10/10

Exceptional

03 May 2026

Karen

Room clean

10/10

Exceptional

01 May 2026

Eunice

The rooms were clean and the staff was friendly.

Family_with_children

6/10

Pleasant

01 May 2026

Brennen

This hotel wasn’t terrible but wasn’t great. We only stay at Hilton Gardens and have always had great experiences but this one was different. The bed we had, not only was it practically on the floor, the box spring was also broken and had us slanting in towards the middle. In the bathroom, there was many different things that were broken. To top things off when waiting for the elevator, we encountered cockroaches.
One big plus is the location. Being right next to the red line makes it super easy to get anywhere we wanted.

Friends_and_family Family

10/10

Exceptional

01 May 2026

Clean room

Friends

10/10

Exceptional

29 Apr 2026

Marcello

Restaurant entry smell funny

Family_with_children

10/10

Exceptional

28 Apr 2026

Amy

Great location, very clean and comfortable rooms and the staff were very helpful

Friends

10/10

Exceptional

26 Apr 2026

Chris

Very accessible to everywhere. Good ambience.

Partner

8/10

Excellent

26 Apr 2026

Kenneth

If you arrive a little early expect a $35 fee. No other hotel DT Chicago charged me that. They all waived the fee. Other than that I really like this hotel. Great location!!! Red line, Weber Grill, Pizzeria Uno, etc are right there.

10/10

Exceptional

26 Apr 2026

Tiffany

We have stayed here a few times and always enjoy it. This time was great too. Beds are comfy, usually quiet (bit of a ruckus outside our room but security handled it), Weber Grill has great food and drinks. Always friendly staff. Bummed they no longer have valet parking but self park was fine. Pricey but no different than other downtown hotels. Convenient location. Really a great hotel. Thanks, again.

10/10

Exceptional

26 Apr 2026

Sandra

Comfortable clean rooms, great location

Partner

10/10

Exceptional

25 Apr 2026

Sheila

Very good location

6/10

Pleasant

25 Apr 2026

Monica

Beds were like sleeping on plywood and the pool is small. However, great location.

Family_with_children

4/10

Poor

25 Apr 2026

Shauna Lorraine

This property lacked cleanliness. The rugs in the rooms were nasty. I don’t know if they have ever cleaned them. They only do housekeeping every other day, and if you ask them to clean it on a day it isn’t scheduled. They give you resonses, in a nice way that it’s not your day. You have to be to the point if you want it done regularly. They also don’t give you new towels on your off day, unless you ask. Clean up on your day consist of fresh towels, bed made, change the trash will try and tell you when you last had house keeping. There is a $70 parking fee if you decide to rent a car. That wouldn’t have been an issue if we were told that there was a charge to park when we asked about parking. We were just told that they do have parking. Also if you park it has to be for the whole time tha you are there, which we weren’t told that as welll. If you park without the hotel validating your parking, it could be more expensive. in the beginning, but no one told us that, and we asked It is not the hotel’s garage.

10/10

Exceptional

22 Apr 2026

Bruce

Did not eat breakfast there

10/10

Exceptional

22 Apr 2026

Debra

Nice , clean , convenient location. Always stay here for my husband birthday. We look forward to it every year

Partner

10/10

Exceptional

21 Apr 2026

Lindsay

This is my second time. Staff was pleasant, respectful and helpful. Thank you so much.

Self

10/10

Exceptional

21 Apr 2026

Agnes

The hand soap and shampoo was empty but I was able to get refills as soon as I asked for it. Location is perfect. Staff let me leave my stuff at front desk since my transportation didn’t leave until 4:50pm.

Friends_and_family Friends

8/10

Excellent

20 Apr 2026

Yvonne

The room was clean but the decor made the room dark. We had to use all the lights to get the room bright. Plenty of plug outlets to use in the room

Family_with_children

8/10

Excellent

20 Apr 2026

Claudia

Room was clean and nice. Had to wait to check in. Elevators were slow

8/10

Excellent

20 Apr 2026

Kristy

The restaurant was the highlight! Amazing food and drinks. The location of the hotel is ideal with convenient parking.

Partner

10/10

Exceptional

20 Apr 2026

Dave

great location

Partner

10/10

Exceptional

19 Apr 2026

David

Staff was very nice.

Partner

10/10

Exceptional

19 Apr 2026

Kristen

Great location to all of our favorite spots! Nice rooms. Comfortable bed. We would stay here again!

Family

8/10

Excellent

19 Apr 2026

Megan

Decent hotel in a great location at a great price point.

Partner

2/10

Poor

18 Apr 2026

Dante

Horrible room.

4/10

Poor

18 Apr 2026

Lance

They were deceived by coercive controllers to get into my room and switch medicine and surveillance me. It wasn't their fault tho. But, yeah.

Self

4/10

Poor

17 Apr 2026

Joy

no breakfast offered

Partner

10/10

Exceptional

16 Apr 2026

Equilla

Clean room and Staff. Both AMAZING! Location. Fantastic! Parking. Wonderful! This is my new go hotel when visiting Chicago!

Self

6/10

Pleasant

15 Apr 2026

Amedeo

The rooms are nice and spacious, recently renovate at least our rooms.

However the are big issues with the noise levels inside the hotel and we had a very bad experience with Guests a couple of doors down from a our room that started to shout and fight during the night and the staff / security didn’t address that.

Several rooms call the lobby to deal with the situation but the hotel didn’t resolve it or call police. It was pretty scary that at 2 am in the morning. This happens in a hotel.

response from the hotel staff

Family_with_children

2/10

Poor

15 Apr 2026

Katie

First get there to check in and on this app, I asked for a roll away bed. States it’s free but had to pay 35$ once I was checking in.
Get in the room, pull the covers down and a Crunchy Cheeto flies out of the sheets. There was probably 20 or more between the mattress and the wood side board. Leave the next day and about 12am get a text for 6$. Called immediately and was told the housekeeper put down we drank the water in the room. WE DID NOT. I’m not paying 3$ for an off brand in a tiny bottle. Was told I had to call back and speak to a manager. So be careful you aren’t getting extra charges!!

Friends_and_family Family

8/10

Excellent

15 Apr 2026

Derrick

Staff is amazing. Pool is tiny and filled with children if it’s not like dawn. And then the heaters make a crazy amount of noise.

Self

10/10

Exceptional

13 Apr 2026

Makayla

The staff was really sweet. I loved the location. It was perfect walking distance from everything and not overly prices.

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

Jasmine

Great location, loved the restaurant in the hotel. Trader Joes grocery store, Starbucks across the street, many restaurants and even a casino in walking distant. The subway was literally steps away if thats your travel option.

Partner

10/10

Exceptional

11 Apr 2026

Karen

Got to the hotel early and we were able to check in early. Rooms and all were in good conditions. Would stay here again when in Chicago.

Family_with_children

8/10

Excellent

11 Apr 2026

Uttam

Body liquid soap was missing later came to know it’s out of stock - rest everything was okay.

Friends_and_family Family

8/10

Excellent

10 Apr 2026

Tidis

Room was clean

10/10

Exceptional

09 Apr 2026

Gabriel

Easy access to visiting spots. .

Family_with_children

4/10

Poor

09 Apr 2026

Jonnaah

For what we paid and the location I had high hopes for this inn but my expectations fell flat horribly. From the check in with Fatima to the room cleanliness, all left much to be desired. Fatima was clearly not in the mood to be of any more assistance than she was. She was not welcoming in the least and clearly didn’t want to be bothered doing anything but inputting my i formation and getting me out of her face as quickly as possible. We get to our floor and it smelled of complete garbage. We then make it to our room, all dusty, bed was uncomfortable, refrigerator was not cold. They did send maintenance up I cannot recall his name but he was the best part of the experience at this inn. I am quite disappointed to have that kind of experience with any hotel/inn attached to the Hilton name. We won’t be back and will not suggest anyone else to utilize this location either.

Partner

10/10

Exceptional

09 Apr 2026

Joshua

Quiet stay and courteous staff

Friends

10/10

Exceptional

08 Apr 2026

Jason

Staff were friendly. Place was clean. No issues.

Family_with_children

8/10

Excellent

05 Apr 2026

kevin

It’s ok

Family_with_children

10/10

Exceptional

05 Apr 2026

Jon

There was someone elses red lipstick stain on the top cover of the bed that you could see from ten feet away if they missed that what else did they miss

10/10

Exceptional

04 Apr 2026

Lydia

Beautiful hotel with lovely views of the city!

Partner

2/10

Poor

04 Apr 2026

CArlos

Nothing like a 5 star

10/10

Exceptional

03 Apr 2026

Judith

Great hotel ! Clean close for any restaurant shopping etc

8/10

Excellent

03 Apr 2026

Tara

Hotel overall was great and clean.

6/10

Pleasant

02 Apr 2026

Courtney

Did not see breakfast bar

10/10

Exceptional

01 Apr 2026

Justin

Everything was great besides the breakfast with the vouchers

Family_with_children

10/10

Exceptional

01 Apr 2026

Jennifer

The Hotel is in a Great location to many restaurants and stores. The parking garage attached to the hotel is worth the money especially reserving ahead via Spot Hero and add the In and Out option. We ate at the Weber Grill which was delicious and their Happy Hour option is a good deal.

Friends_and_family Family

6/10

Pleasant

01 Apr 2026

Amanda K

If you need a great location and basic room for a great price then this is the hotel for you. If you have kids who want to swim and want a decent size room for your family then I’d recommend continuing your search elsewhere. The pool is VERY VERY small, don’t let the photos fool you. With 10-15 people swimming it was completely unenjoyable as you couldn’t move around. Towels were restocked often but they kept running out. The room had a good view but as a family of four I wish I would have explored other options as the room was dated and very small. Bathrooms not updated anytime recently but great water pressure!

All in all if you need a quick stay as a party of 2 who don’t care to swim this is a great option with its location! But if you have kids who want to swim this place is not it!!

Family_with_children

10/10

Exceptional

01 Apr 2026

Daniele

From the time we checked in until we left, everything went smoothly, the staff was super kind and helpful, food in the restaurant exceeded our expectations, and we were able to leave our bags with bellman until we departed. Would definitely stay again!

10/10

Exceptional

31 Mar 2026

DeAnn

Location great, city view from 21st floor beautiful

Family_with_children

10/10

Exceptional

31 Mar 2026

Ryan

Great stay

10/10

Exceptional

30 Mar 2026

Jessica

Location is key! Located near all the shopping and restaurants

Friends

10/10

Exceptional

29 Mar 2026

David

Yes on a perfect clean breakfast bar

Self

8/10

Excellent

29 Mar 2026

richard

Mattress was too soft and springy.

Friends_and_family Friends

2/10

Poor

29 Mar 2026

Taishon

Bathroom dirty
Dog food on the floor on side of bed
Beds look like they were slepts in
Take your time and actually clean the room or get a new job simple.

10/10

Exceptional

29 Mar 2026

Kristen

Great everything

10/10

Exceptional

28 Mar 2026

Courtney

Parking????

Partner

10/10

Exceptional

28 Mar 2026

john

Toilet paper sucked, but every hotel's does

6/10

Pleasant

26 Mar 2026

Kelcey

Fan barely worked and was loud. Pool was very small and packed. The pillows sucked but the cleaning staff and front staff was excellent and kind

10/10

Exceptional

26 Mar 2026

Antoinette

Excellent locstion rigjtnne

4/10

Poor

25 Mar 2026

Jerry

The Pros: Wi-Fi and a convenient location with an attached car rental company.
The Cons: Service: We were placed in a noisy room by the ice machine. After requesting a move, we waited 20 minutes for an update that never came. When I followed up, the staff seemed more concerned with whether we had touched the room than actually helping us move, citing that they were "too busy" to assist.Eventually, I had to give up on the move entirely. To top it off, the hotel showed zero flexibility on checkout, quoting a $75 fee just to stay until 1:00 PM. Don't expect much in the way of hospitality or quality dining.
Dining: Very disappointing. The meatloaf was soft and mushy, and the cornbread was clearly not fresh. The cornbread was not hot enough to melt the butter. The waiter rushed the service as they were nearing closing time.
Policies: Very rigid. A simple 1:00 PM late checkout request was met with a $75 surcharge.

10/10

Exceptional

24 Mar 2026

Helen

Nice stay at this hotel.

Friends_and_family Family

8/10

Excellent

24 Mar 2026

Paul

Staff was a bit cold, room was fine, ease getting there is great, and central to everything

8/10

Excellent

23 Mar 2026

Jennifer

Breakfast was plain

8/10

Excellent

23 Mar 2026

Thomas

Parking is terrible, and expensive

Partner

10/10

Exceptional

22 Mar 2026

John

Great hotel. Check in was fast. Our room was very clean. Our bed was one of the best I’ve ever had. Very comfortable.Great location for our daughter’s 21st birthday pub crawl. Lotta places to go to right around the corner on Hubbard Street.

Family

10/10

Exceptional

21 Mar 2026

Erin

Clean rooms, great location, staff as friendly and attentive.

10/10

Exceptional

19 Mar 2026

Mehdin

Amazing folks to work with.

10/10

Exceptional

19 Mar 2026

Alexandra

Great location friendly staff

Partner

2/10

Poor

18 Mar 2026

Waylan

Mold on the bathroom ceiling. Walls are paper thin, you can hear everything. They knock on your door at 8am to ask when you're checking out - WHY?

Family

10/10

Exceptional

17 Mar 2026

Jennifer

We stay at this hotel each time we travel to downtown Chicago and the price, cleanliness, location and overall experience is always wonderful.

Family_with_children

10/10

Exceptional

17 Mar 2026

John

Check in was easy. Rooms are very nice and clean. Bathroom up to date. Parking is accessible. Weber Grill is an excellent restaurant. Close to shopping. Great hotel.

8/10

Excellent

17 Mar 2026

Charles

It’s conveniently located near the Riverwalk and restaurants. I like the elevator security feature where you have to show to a fob reader your room key before you can use the elevator to the floor where your room is. Be sure to request to your taxi and Uber drivers to drive inside the drive circle to pick you up and to not stop just out in the street because it will be hard for you to flag down the car and enter it due to the heavy traffic on the street. The hotel was very good and I recommend it.

Partner

8/10

Excellent

16 Mar 2026

Daniel

We stayed just one night. The accomodations are clean and the property is relatively up-to-date. It's in a great location. The restaurant was convenient. We had the breakfast which was reasonable, but not great.

Partner

8/10

Excellent

16 Mar 2026

Ronit

Washroom door was not getting locked, apart from that everything was good.

Partner

10/10

Exceptional

15 Mar 2026

Lorie

Clean and friendly staff

Partner

10/10

Exceptional

15 Mar 2026

Linsey

Overall was a very great stay. I only wish there was a small breakfast to maybe grab something small for on the go people like myself.

10/10

Exceptional

12 Mar 2026

Sandy

really good stay! literally right next to the redline outside their doors and you can easily walk anywhere soooo easy. the only problem i had was their water fountain was very slow and tasted kinda weird lol

Self

10/10

Exceptional

11 Mar 2026

Mayra

The location of the hotel was perfect Bus and red line train few steps away. Near Navy Pier and Michigan Street. Chicago Uno, Giordanos and a Jewel Osco supermarket open till midnight. I didn't used internet. Im on vacation.Staff friendly . Michael in the front provided restaurants nearby in case we don't eat in their restaurant Weber Grill.

Family

10/10

Exceptional

09 Mar 2026

Josie

I love this hotel yes the location was nice and quiet and tons of nearby shops via car. Staff was excellent!! I love the Double tree cookies they give out at the front desk so delicious.

Family_with_children

8/10

Excellent

08 Mar 2026

Kashish

Front desk is not looking welcoming. Rest location and property is good

Self