Name: Hilton Garden Inn Chicago Magnificent Mile
Address: 10 E. Grand Avenue, Chicago, 60611, US

Hilton Garden Inn Chicago Magnificent Mile

Chicago - IL · United States

100 reviews shown

10/10

Exceptional

05 Aug 2026

gary m.

Comfortable hotel with a prime location in Chicago. The pool was great as well.

10/10

Exceptional

03 Aug 2026

Angela

Great place to stay that is very central to River North Chicago area. The staff were very helpful and room was clean. I’d recommend staying here!

6/10

Pleasant

02 Aug 2026

Tyree

We were greeted and told that our room was actually ready for an early check in! But…for a $35 charge. Womp womp. First time we were “lucky” to get early check-in for a fee. Other than that, very basic. No tissues in our room at time of checkin, no shower cap and USB outlets next to bed did not work on either side. The pool is a glorified baby pool for adults. But the location was fantastic.

10/10

Exceptional

31 Jul 2026

Mary

Reasonably prices, great location!

8/10

Excellent

31 Jul 2026

Mary

The hotel is in a great location. Right next to the red line as well as a grocery store and a CVS. Lots of shopping and restaurants within walking distance. The only downfall is it is also near a fire station which you can hear the sirens at night. The room was comfortable and clean. Staff were friendly. Bed was a little saggy in the middle. Attached Weber Grill has a decent happy hour. Would potentially stay again maybe if I get a room further from the fire station (or bring a noise machine).

8/10

Excellent

30 Jul 2026

Kathleen

Overall our stay was good. The location was great and parking ramp next door. The a/c was a bit noisy and we heard several sirens the first night making sleep challenging.

10/10

Exceptional

30 Jul 2026

Justin

The property was well maintained.

8/10

Excellent

29 Jul 2026

Marci

The room was clean and spacious. I have no complaints.

8/10

Excellent

29 Jul 2026

Chipasha

Convenient location. Don't drive there unless you like to pay $50 for parking for driving in and out. They don't offer breakfast. A place with an adjoining doors offers it. Just walk round the block and eat elsewhere. Not wealth the price they charge. Not good. But the same place had a bar. Never had drinks there. Hopefully they can mix drinks well. Room was clean, lobby leaked when it rained. Staff at the desk friendly mostly. Housekeeping was GREAT!

10/10

Exceptional

28 Jul 2026

Ester

The room was beautiful, cozy, spacious. Good amenities but I wish the bottle water were complimentary. Bathroom was clean, one of the cleanest hotel bathroom I have been too. Bed was comfortable. We have a nice view from the 19th floor. We had dinner at Webber grill. Food was delicious and we had a nice experience there. It is connected to the lobby. Bus stop and train (Red line) just outside the hotel. Only 3 short blocks to Magnificent mile. We are so thrilled to have chosen this hotel. We highly recommend this and would stay here again next time we are in Chicago.

10/10

Exceptional

28 Jul 2026

Alexander

Very nice hotel for a nice price. Close to the magnificent mile. Walkable to millennium park and navy pier. The red line is right outside to get anywhere. The staff was very nice and helpful the pool was warm and fun to wind down the end of the night. 2nd time staying here and will be the first hotel I check for future visits

8/10

Excellent

27 Jul 2026

Danielle

I think the room should be cleaned everyday and if you don't want your room clean just put the note on the door..They didn't have breakfast I think that was something that should happen

8/10

Excellent

27 Jul 2026

Jamie

Room was ok, had a great view. Pool was small and did not look clean. Staff were great!

4/10

Poor

27 Jul 2026

Keona

The parking options were terrible and not included. Water was $7 per bottle and only two waters were provided. The room was basic and the staff was not friendly at all. Staying on Grand avenue so close to shopping and casinos was great but overall this property is overrated and over priced. Would not recommend

10/10

Exceptional

27 Jul 2026

Steve

Nice stay. Great location.

10/10

Exceptional

26 Jul 2026

Adrianna

It was conveniently located to United center for the event we were going to. The rooms were clean. They have a marketplace with food items. The check-in was easy. It’s located to a good amount of food places and on magnificent mile.

2/10

Poor

26 Jul 2026

Trevor

Beds were horrible ! Deflated cheap mattresses.

10/10

Exceptional

26 Jul 2026

Christine

Idea location for taking train to and from airport and getting to local tourist attractions. The room was spacious and the view of the city was amazing.

10/10

Exceptional

25 Jul 2026

Jennifer

The lobby smelled so good. Clerks at desk were friendly and quick. Snack foods, a wide vairety of drinks, cereals, ice creams and freezer foods available for purchase beside desk. We liked that so we didnt have to run back out after a long day. Room was quiet with a killer view, towels were thick, beds were comfortable. TV was slow to load and movies kept freezing up which was not that big of a deal, we just play it to go to sleep. Over all the stay was fantastic and would definitely stay again

10/10

Exceptional

25 Jul 2026

Jaime

Nicely located. Walked to Michigan street in less 5 minutes

6/10

Pleasant

24 Jul 2026

Emily

The “city view” I paid extra for is simply a giant concrete wall, no actual skyline or city view. The room didn’t have working lamps when we arrived, we had to ask the front desk twice for working lights. We kept finding half dissolved skittles all over the floor and stuck to the carpet. Fortunately my toddler didn’t eat any. We got fed up with so many things going wrong at this hotel that we checked out a day early. At first we were told that we would only be charged for “late check out” but then they told me absolutely not you cannot have a refund because apparently that day was “in demand”. With so many options in Chicago I would simply go elsewhere next time.

10/10

Exceptional

24 Jul 2026

Paul

Excellent location

10/10

Exceptional

24 Jul 2026

Jenna

Room was clean and spacious, TV did not work but the person came to help.

10/10

Exceptional

22 Jul 2026

Paula

The property was close, walking distance to everything we were doing. It is a beautiful property!! It far exceeded our expectations. We opted for the breast buffet. It was limited, but the options were quality and the price was reasonable. The service was awesome!! The desk staff were friendly and helpful.

4/10

Poor

22 Jul 2026

lett e

There was a banging outside of my room that went on all night,

8/10

Excellent

22 Jul 2026

Stefanie

The property was clean and in a great location.

6/10

Pleasant

21 Jul 2026

Sara

Room was clean. Location was great. Metro station for the red line was right next to hotel entrance. Beds definitely were worn and bouncy and pillows not so great. The parking was $132 for 1 day and 18 hours.

6/10

Pleasant

20 Jul 2026

Megan

I think for the price, breakfast should be included, not an option at restaurant for a fee. The pool area is way too hot and pool was very warm. The staff was all nice.

Family_with_children

8/10

Excellent

20 Jul 2026

Austrea

Friendly staff very helpful!

Partner

8/10

Excellent

19 Jul 2026

joe

convenient location, great area for walking. Lots of restaurants. I was surprised how noisy the night time street traffic can be, even 17 stories up.

Self

6/10

Pleasant

18 Jul 2026

Ishag

The room smelt a bit, and the

10/10

Exceptional

18 Jul 2026

Cynthia

Location was perfect! The room was clean, staff was friendly and helpful and the hotel was quiet. I would definitely stay here again.

Friends_and_family Family

8/10

Excellent

18 Jul 2026

Joseph

Family

2/10

Poor

17 Jul 2026

PaNhia

Front desk lady was very rude and disrespectful. No customer service.

Family_with_children

2/10

Poor

17 Jul 2026

Jemalla

They take a $100 hold for your room. The representative told me when I checked out that it takes about 24 hours for the hold to drop off and I would receive it. It’s been almost seven days and I haven’t received it. I called back and they told me, 7 to 14 days for me to receive my money back. I didn’t appreciate the misinformation and 14 days is too long for a hold. I will not be staying at this hotel anymore.

Partner

10/10

Exceptional

16 Jul 2026

Megan

Comfortable stay, next to the Red Line! The pool was a plus for the kids, but it was very hot in the atrium (we visited during the heat wave) so we didn’t swim very long. There aren’t stairs in the pool, which was fine for us but little little kiddos would need to be held while in the water. Overall, very clean, comfortable and convenient! I would stay again.

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

Nhia

Stuff was really great able to check me in quickly love that they have parking available. Great shops stores. Restaurants are around. We stayed here a few times when we visited the city definitely be staying here more often.

Family_with_children

10/10

Exceptional

13 Jul 2026

Steven

Love the location. Convenient to parking, public transportation, and shopping. And GREAT restaurants.

Partner

6/10

Pleasant

13 Jul 2026

Stephen

The mattress and bed in my room was in rough shape, well past its time. Creaked and mattress had little or no support never stayed in a Hilton product before and experienced this. Was a Gold status for many years

Friends_and_family Friends

4/10

Poor

13 Jul 2026

david

N/A

10/10

Exceptional

13 Jul 2026

marlinda

Great hotel to stay at...very friendly staff and the area is beautiful

Friends_and_family Family

6/10

Pleasant

12 Jul 2026

Elizabeth

The hotel was nice enough and the staff was great. The location was great and central to everything. A bit out dated and could be cleaner.

10/10

Exceptional

12 Jul 2026

Travis

We have no complaints

Partner

2/10

Poor

12 Jul 2026

Roshondra

Location great, staff friendly

Family

8/10

Excellent

11 Jul 2026

Shiniqua Zelda

Our flight arrived prior to check-in. I was surprised that there was a charge to check-in early. I declined and left my luggage at the front desk. I do not think as a Hilton Honors member I should have been asked to pay (my room was paid in full) because my flight arrived early. Early check-in should be an added benefit of membership.

Friends

10/10

Exceptional

11 Jul 2026

Michelle

I highly recommend this hotel. I felt safe as a solo female traveler and it was my first time visiting Chicago. The gym was nice and it had all of the weight and cardio equipment for a good workout. The room was very relaxing and comfortable. The staff to include the front desk and housekeeping were all kind and helpful.

Self

10/10

Exceptional

11 Jul 2026

Angkhan

Convenient location in downtown. Many places to eat.

Family_with_children

8/10

Excellent

10 Jul 2026

Karissa Chapman

Great location! Hotel was walkable to almost everything we wanted to do

Friends

10/10

Exceptional

10 Jul 2026

Salvatore

Very clean room, great location and friendly staff

Partner

10/10

Exceptional

09 Jul 2026

Tim

The place was really affordable considering the area. Our room came with a great view of the city. The hotel puts you within walking distance of a lot of iconic spots. I would defintely recommend this hotel to anyone who wants to visit Chicago.

Parking is tough, but that seems to be throughout the city. If possible I think some other form of transportation would be wise, because walking or the public transit takes care of all your needs.

Family_with_children

10/10

Exceptional

09 Jul 2026

Xinlei

Good place to stay, very convenient

8/10

Excellent

09 Jul 2026

Ashton

Great hotel. If you’re looking for a hotel near restaurants, clothing stores, fabulous coffees shops, events and Chicago stadiums then please check out Hilton Garden Inn M.M. … Excellent customer service as well.

Family

10/10

Exceptional

08 Jul 2026

Mark

The room was very clean and everything worked.

Partner

10/10

Exceptional

08 Jul 2026

Ashton

I recommend this hotel. Thank you making my first stay in Chicago a memorable one.

Self

10/10

Exceptional

07 Jul 2026

Miline

Great hotel to stay with family

Family_with_children

10/10

Exceptional

07 Jul 2026

Kelly

Great location to walk around the shops and to Millennium Park.

Family_with_children

10/10

Exceptional

05 Jul 2026

Debra

Clean room and good staff but one elevator went out while we were there. Helped the guy get out.

Family

10/10

Exceptional

05 Jul 2026

Lynn

Great location and walking distance to many local interests like the bean, AMC theater, shopping and train.

Partner

10/10

Exceptional

05 Jul 2026

Cora

I stay here just about every time I come to Chicago. Great location, nice staff clean rooms and the parking garage is basically attached very convenient.

Friends

10/10

Exceptional

04 Jul 2026

Bonnie

Clean spacious room with lots of plugs fast elevator service great location

Partner

8/10

Excellent

04 Jul 2026

Kimberley

We enjoyed our stay. The things we dislike was the mattress was too soft and so were the pillows. The pictures for the pool look deceiving so when we got there and saw how small the pool was and then when there are even 10 people in the pool it seemed very crowded. The other issue with the pool was that there were no gradual steps to get into the pool, you had to use a ladder or slide in, both of which were uncomfortable. The location of the hotel is ideal because you are at the center of it all and there are sooo many things that you can walk to that are nearby. The friendly staff, and how helpful they were. They allowed us to check in half hour early and then when we checkout held our bags for us so that we were able to go around town some more.

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Robert

Great room

Family_with_children

8/10

Excellent

02 Jul 2026

Heather

10/10

Exceptional

02 Jul 2026

Melanie

Location of the hotel was nice, walking distance to various attractions and steps away from the red line subway!

Partner

6/10

Pleasant

30 Jun 2026

Silvia

The pillows and the bed were not comfortable at all and the one who attended me did not explain it to me well, I have not yet received my deposit of $200 how long does it take for

Partner

6/10

Pleasant

30 Jun 2026

Carol McLeod

We requested and received a king size handicap room due to both of us have physical challenges. The bed was horrible. It was thin, soft and very low to the ground. We both left with achy backs. I’m a Hilton Honors holder and have been for over 20 years. I expect more from you.

Partner

10/10

Exceptional

29 Jun 2026

Sebastien

Great experience! Highly recommend

10/10

Exceptional

29 Jun 2026

Antonio

Nice place. Parking was in the same building. Everything super accessible.

Family_with_children

10/10

Exceptional

29 Jun 2026

Kenneth

Great staff great premise great location couldn’t ask for a better trip

Family_with_children

10/10

Exceptional

28 Jun 2026

Eileen

Room was clean and location was good. Wish there was a better option for parking. $$

Friends_and_family Friends

8/10

Excellent

28 Jun 2026

Trekenya

Great walking distance to everything

Family

10/10

Exceptional

27 Jun 2026

John

Excellent location and a decent price

10/10

Exceptional

26 Jun 2026

Kim

Loved coming in on the train to Chicago and not having to pack my shampoo, conditioner, lotion and body wash and these toiletries are a nice quality brand. Nice comfy bed. Clean property. Easy check-in. Appreciated the coffee and tea in the lobby. Nice large lobby. Good location with a wonderful bakery on the street. Wonderful gracious and friendly bartender in the Weber grill attached to the lobby.

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

Dr. Gwendolyn

The location to everything was amazing! Perfect place to stay if you want to experience Chicago!

Self

10/10

Exceptional

26 Jun 2026

Michael

Nice place for a weekend trip. Close to many amenities in the River North/Downtown area.

Self

10/10

Exceptional

25 Jun 2026

Joel

Great location, comfortable well designed rooms.

Business

8/10

Excellent

25 Jun 2026

Richard

Good location with lots of restaurants and shopping within walking distance

8/10

Excellent

25 Jun 2026

Dawn

No comment It is overpriced for the amenities

Family

4/10

Poor

24 Jun 2026

Michael

Great location with red line literally right next to property.

the hotel wasn’t clean at all. Old rug smell hits you in the face once you leave the elevators. In the room, there were old gummy bears, nerds, used floss pick, and an old receipt that were under the curtains and AC area. Pillows smelled sweaty, shower curtains smelled of mildew, and toilet seat is loose.

Won’t be coming back here

Friends_and_family Family

4/10

Poor

24 Jun 2026

Kristin

Staff was not helpful. Booked 2 night they tried to overcharge me 3x plus what I booked through expedia. Toom forever for the front staff to figure out. Even though I had spoken to the manager and he quoted me the correct price the day before. Also boooked two full beds and 2x they sent me to rooms with king beds. It was a disaster!Will not stay there again!!!

8/10

Excellent

24 Jun 2026

zara

it was amazing

10/10

Exceptional

24 Jun 2026

Craig

Clean room and helpful maid service personnel.

Partner

10/10

Exceptional

23 Jun 2026

melissa

Great location

Friends

10/10

Exceptional

23 Jun 2026

Jennifer

We stayed for one night for a concert at Wrigley and can say that we did not pick a better location to hop on the redline. The Grand station is less than 3 doors down from the hotel. Easy walk to shops and restuarants as well. Check in was easy and the price was good for a stay in Chicago.

Family

10/10

Exceptional

21 Jun 2026

Justine

Great location.
Spacious room.
Pool & gym 👍

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

nicholas

Fantastic staff and property

Partner

10/10

Exceptional

21 Jun 2026

Matthew

Room was extremely clean.

Self

6/10

Pleasant

20 Jun 2026

Patricia

Location was good ok. Walking distance to many places. However the hotel is a little old and needs a little more care. For example the bed spread in our bed has seen better days.
Some guest were loud.

Family_with_children

10/10

Exceptional

20 Jun 2026

Lisa

Nice stay. Good location

Friends

2/10

Poor

20 Jun 2026

Zhenfeng

晚上酒店很吵

Friends

8/10

Excellent

19 Jun 2026

Hien

Shower was weak output

Family

10/10

Exceptional

18 Jun 2026

timothy

Property is located on Grand in a very good part of the city. Very walkable. Housekeeping staff and desk/concierge staff very helpful and friendly

Partner

10/10

Exceptional

18 Jun 2026

Amy

It was a nice clean place, for a reasonable price in a convient location.

Friends_and_family Family

6/10

Pleasant

17 Jun 2026

Peter

Considering that I have stayed at this property on several previous occasions, I would have appreciated if they had let me check in a little early (instead of asking me to wait until 3 PM exactly). I suppose customer loyalty does not matter to the staff at the Hilton Garden Inn-Mag Mile?

Family

6/10

Pleasant

16 Jun 2026

BRIAN

Room wasn't ready for 90 minutes past check in time. Elevators weren't working properly the 3 days we were there.

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Gustavo

Lots of things to do

Partner

4/10

Poor

14 Jun 2026

Brielle

Rooms were dated, the AC ran extremely loud all night and comforter looked extremely worn

10/10

Exceptional

14 Jun 2026

Tisa

Great location and spacious room!!

Friends

2/10

Poor

13 Jun 2026

Amanda

A sweatshirt was accidentally left in our room. Upon gets home the evening of checking out we noticed. The housekeeping staff isn’t honest…so it wasn't ‘found’. It was 100% left in the hotel room, so a worker stole it. Very disappointing for a Hilton brand establishment.

Friends_and_family Family

6/10

Pleasant

13 Jun 2026

Elizabeth

The headboards had a huge gap from the wall and mattress, and pillows would constantly fall through, or you’d hit your head. The only water fountain was on the main floor.

Breakfast was at the Weber Grill, and all but one day they barely had anything out. Items were out hours before breakfast was over.