Name: Aloft Chicago Mag Mile
Address: 243 E. Ontario, Chicago, 60611, US

10/10

Exceptional

30 Jul 2026

Larry

Cool, Clean, bar was awesome

10/10

Exceptional

29 Jul 2026

Alexandria

We had a great stay at this hotel. The location was excellent—just a five-minute walk from Michigan Avenue, making it really convenient for exploring the city.

The room was spotless, spacious, and well laid out. There was plenty of room for multiple suitcases, so we never felt cramped or found ourselves tripping over each other's luggage.

The lobby amenities were a nice bonus, and the gym was clean and well maintained. It had all the essential equipment you could need, including treadmills, exercise bikes, free weights, and a cable machine.

Overall, I'd definitely recommend this hotel for its fantastic location, clean and comfortable rooms, and great facilities.

8/10

Excellent

29 Jul 2026

Trish

Great place. Location was near some tasty food and a great yoga studio. Staff was friendly just not helpful with getting a taxi for us we were late to our venue because of uber canceling on us several times went to the desk to get help. They sent a message and that also canceled. Ended up having to flag my own taxi.

10/10

Exceptional

28 Jul 2026

Inna

Convenient location

2/10

Poor

27 Jul 2026

Alyson

Hotel charged me a SECOND time after having paid through hotels.com. And there’s no way to get in touch with accounting besides email, is what I was told today 7/27. Ridiculous. Messing with my money like this. All the doors slam shut despite having hydraulics on them. If it isn’t your own room waking you up, it’s every single neighbor’s door. Not sure if it’s elevator noises or what, but there was LOUD banging and loud noise throughout the entire stay, all hours of the day. The 2 men at the front desk Friday evening 7/24 and Sunday morning 7/26 have no customer service skills, speak in monotone, too quiet to hear in the loud lobby, and get an attitude if you say “what was that? I can’t hear you.” They do not bring luggage carts up to you. A woman, perhaps a manager, said they normally don’t, but they would call me when a cart arrives or bring one up, then never called me as I was waiting back in my room for over an hour. There’s no independent parking lot. Valet is $65 a night! The whole front of the building/street is a total cluster every day, every hour.

10/10

Exceptional

27 Jul 2026

Maria

Staff was very helpful and friendly. I would definitely stay there again.

Thank you!

10/10

Exceptional

26 Jul 2026

jennifer

Everything

6/10

Pleasant

24 Jul 2026

Gayl

Our Grandkids wanted to stay here for the robot, which is no longer there. When we asked about this, a staff member said, “That happened a year ago. Where have you been?” I found that rude. The pool water was cold. There was little water pressure in the shower. The location was good and the price was about average. We enjoyed the exercise room.

10/10

Exceptional

24 Jul 2026

Donna

Unique property, great location. Would stay here again.

8/10

Excellent

23 Jul 2026

Mark

The staff was very friendly and helpful

2/10

Poor

23 Jul 2026

Chastity

This is the worst place to stay, and cut my trip short due to the experience.

10/10

Exceptional

21 Jul 2026

Kathleen

Great location. Room was good. Only complaint is there was no electrical outlet by the bed for charging phone. I would stay here again.

Partner

10/10

Exceptional

21 Jul 2026

William

Hotel is modern, easy to find and right in the middle of all the Chicago action. I'll be staying here again in the future for sure.

Partner

10/10

Exceptional

20 Jul 2026

Ashley

Great dog friendly option located in a great spot near Magnificent Mile.

Partner

10/10

Exceptional

20 Jul 2026

Mauricio

No issues, and as always a clean room, all in the heart of the city.

Family_with_children

6/10

Pleasant

20 Jul 2026

Talayza

I loved the property overall. Great location with amazing views! I really dislike the parking process. I feel the hotel need to get a parking structure for us customers. Parking is very terrible and prices are more high.

Partner

10/10

Exceptional

19 Jul 2026

charity

Great hotel. Close to everything

Family_with_children

10/10

Exceptional

18 Jul 2026

Regina

Great property to stay while on Chi
Very clean and staff was helpful. I would definitely stay again

Family

10/10

Exceptional

18 Jul 2026

allison

Room was very cleaned and staff was very friendly and willing to help at any moment and time.

Self

6/10

Pleasant

16 Jul 2026

LaToya

We booked a last-minute trip to Chicago, and our usual hotel was fully booked, so we decided to try this property because of its convenient location and the fact that it had a pool, which was a must for my daughter.

The staff was friendly, and the location was excellent for getting around the city. We also appreciated having a refrigerator in the room, and the on-site market was convenient for grabbing snacks and drinks throughout our stay.

Unfortunately, the overall cleanliness did not meet our expectations. The exposed concrete ceiling had several questionable stains or marks that made the room feel less clean. Housekeeping services are provided every other day, although you can request additional service if needed. I always travel with a cleaning kit and wipe down the room for my own peace of mind, but this was one of the few times where it truly felt necessary. Even my partner and daughter commented that they were glad I had cleaned the room.

The pool itself was small, and the pool area was extremely humid. It was fine for what we needed, but it wasn't a highlight of the stay.

Other than the pool and the market, we didn't use any of the hotel's other amenities, so I can't comment on those.

Overall, the staff and location were definite positives, but the cleanliness fell short for us. While the hotel met our basic needs for this trip, I don't think we'll choose to stay here again.

Family_with_children

10/10

Exceptional

15 Jul 2026

Cristina

Perfect location while visiting Chicago. The hotel was clean, has friendly staff, and great overall vibe. Highly recommended.

Family_with_children

10/10

Exceptional

14 Jul 2026

Sonyce

I was nice very nice staff clean and comfortable

Family

4/10

Poor

13 Jul 2026

Rita

After a long day of flight delays we get to the hotel around 10pm and they told us they had given away our room for that night so we had to go to another hotel for that night. The manager on site was not helpful or understanding of the inconvenience this was and how it added to vacation time lost due to have to keep packing up our bags to move to a different room. When we arrived the next morning we were offered a room that wreaked of lysol. Once again we had to move to another room. They need to do better.

Family

6/10

Pleasant

13 Jul 2026

Kerri

Aloft hotels used to be very nice but they are in dire need of proper maintenance. The rugs in the room have stains, the toilet tissue holder was falling off the wall, the water pressure by the sink and in the shower were low. Hot water was inconsistent. During a shower the temperature fluctuated between hot and lukewarm water. Also, why are coffee and hot water for tea only available from 6-11am? That is an amenity that should be available all day. Overall it was just okay and did not live up to the Aloft brand.

Friends_and_family Family

6/10

Pleasant

12 Jul 2026

Muskan

The room was dirty, and the bathroom sliding door was broken. The staff sent someone to fix it, but I think they should have given us another room instead of repairing it while we were there.

Friends

8/10

Excellent

12 Jul 2026

Jasmine

Very nice hotel no complaints 9/10

Family_with_children

10/10

Exceptional

11 Jul 2026

ROOPA

All good , stayed with family of 4. Excellent location. Wish they had more food options.

10/10

Exceptional

10 Jul 2026

Tonya

Nice all around

Family

10/10

Exceptional

10 Jul 2026

Laura

Fantastic stay! Loved our rooms. Modern furnishings. Great location. Will definitely come back.

Friends

10/10

Exceptional

09 Jul 2026

Dany

Clean room
Good staff

2/10

Poor

09 Jul 2026

Irvin

Bed was no good and the bathroom don't have way to vent. Person in the staff was rude to us

Friends_and_family Family

8/10

Excellent

07 Jul 2026

Kim

Nice hotel in a great location for exploring Michigan Avenue & the Riverwalk. Room was very spacious & the loft style made it feel like a little apartment. TV didn’t work & we asked for a couple of bathrooms items one night that never showed up, but overall, it was a great stay & we would definitely stay there again.

Friends_and_family Family

2/10

Poor

07 Jul 2026

Theresa

Check in was great. Everything after that was downhill. Let’s start with the bed bug that crawled across the corner of the bed. If I hadn’t gotten out of bed to check the bug that was on the wall near my son’s bed, I would’ve missed the BED BUG crawling on my bed. I called the front desk immediately. They put us in another room that was so dirty I had to hold back tears. It was 3 am and all I wanted to was sleep after driving five hours. I didn’t see any bed bugs but the sheets had stains, the mattresses had stains, the bathroom tub was disgusting, and it was overall a gross room. I called the front desk again and they said I could speak with a supervisor tomorrow. I asked for a time because we were on vacation so I didn’t want to delay our trip. I was told 10 am. I waited thirty minutes that morning and reached out to Expedia. Expedia tried to contact management at the hotel and were unsuccessful. They opened a case and I made reservations for a different hotel. I checked out that morning and I had to ask to speak to a supervisor who heard me checking out and explaining the situation but did not take it upon herself to intervene. She told me that no one from Expedia reached out to them. I showed her the conversation with Expedia and she said “oh they must’ve asked for a manager and there’s not one here until 3:30”. She said the hotel would launch an investigation and reach out to me. I told her that I showed staff the bed bug in the tissue. I’m still waiting for a call back.

Family_with_children

8/10

Excellent

06 Jul 2026

Adrian

Gave wrong information about parking

Friends

10/10

Exceptional

05 Jul 2026

Lyra Ann

everything is good and friendly staff

10/10

Exceptional

04 Jul 2026

Stephanie

Hip atmosphere, great room, wonderful water pressure, prime location!

Friends

10/10

Exceptional

03 Jul 2026

Angel

Great location. Reasonably priced. Ease of access to shopping and restaurants.

Partner

10/10

Exceptional

03 Jul 2026

hazel

Close to the magnificent mile, navy pier and the river. We walked or used buses and Uber to get to the museums and ball fields.
Kids said the pool was cold and didn't want to go back but it was very clean.
Staff were all friendly, greeting you as you came and went and got us extra towels we requested very quickly.
Everything felt safe as you have to tap your room key in the elevator to take you to your floor.
Good choice of breakfast items made to order for a reasonable cost. ATM on site was convenient
Nice seating area downstairs in the lobby.

Family

10/10

Exceptional

02 Jul 2026

Trina

Very friendly staff ,easy checking in and out. Valet service was convenient.

Family

6/10

Pleasant

01 Jul 2026

Brian

Overall the hotel was fine. The parking valet was awesome, the beds were comfortable, etc. That said, and apart from the hotel being pricier than it's worth...

1) Beware: my wife called my cell 2x from the room phone while I was at Whole Foods picking up a couple of things (her cell phone was charging, so she figured why not). Each call was a minute or less. The hotel charged me $31 and $33 for these calls. They removed the charges after I complained, but it's good to know this type of deceptive billing exists. They also charge \"tourist fees\" for each night you stay.

2) the decor is HORRENDOUS. The rooms look like they're under construction (the ceiling and wall is cement with seemingly handwritten markers), yet this is deliberate, as the loft theme attempts to reflect the rough buildings typically converted into lofts. It's absolutely HIDEOUS.

Partner

10/10

Exceptional

01 Jul 2026

Nicole

We had a great stay at Aloft for our Chicago trip. The staff were helpful and the room was clean and comfy.

Partner

10/10

Exceptional

30 Jun 2026

Demonta

had a great stay. The room was clean, comfortable, and well maintained. The staff was friendly and helpful throughout my visit, and check-in was quick and easy. The location was convenient, and I would definitely stay here again.

10/10

Exceptional

28 Jun 2026

David

I genuinely felt welcomed and felt comfortable being there and enjoyed my stay!

Friends

10/10

Exceptional

27 Jun 2026

Anita

Highly recommend! Great location, friendly staff, & clean spacious rooms.

Partner

10/10

Exceptional

27 Jun 2026

Angela M

A

Partner

8/10

Excellent

26 Jun 2026

Lilliana

Great stay

Friends

10/10

Exceptional

23 Jun 2026

jacquelin

Wonderful staff! They were very kind and helpful. We enjoyed our stay!

Family_with_children

6/10

Pleasant

22 Jun 2026

Ge

.

Family

2/10

Poor

22 Jun 2026

Frances

I did not know dogs were allowed in the hotel. The room next to us had 2 dogs left unattended barking all night. The phone in the room did not work to call the front desk. At 12:45 am I walked down to the front desk and complained. They said they were trying t call/email the people in the room and could not get a hold of them. They said they could not move my room because there was none available and could not refund my room. We COULD not sleep the barking was non stop. The staff finally moved us to the 15th floor at 1:30 am. We had to pack up our room and move to the 15th floor. The room smelled when we got in, it looked like there was water damage to the ceiling and there was black stuff on the ceiling, hoping it was not black mold. The experience at the hotel was horrible. Worse hotel experience I ever had.

Family

10/10

Exceptional

22 Jun 2026

Heather

Everything was great. Staff was very nice

4/10

Poor

22 Jun 2026

Sarah

The room was clean. But I was charged twice for valet parking, once through Expedia and again at check in. The shower had no body wash, the phone did not work to call down to request are car from valet, the tv did not work either.

Partner

10/10

Exceptional

22 Jun 2026

Carolyn

Great price for the short walk to Navy Pier. Definitely recommend for out of towners.

Partner

4/10

Poor

21 Jun 2026

John

First of all, we got there 30 minutes early and we had to pay an extra $30 to check in for early, which is unbelievable because I’ve never had that fee before and two. It’s not like the room wasn’t ready. We went right up to our room and it seemed to be ready. The other thing is the room although I know the style is somewhat a stare. It’s still looked like it could be updated the blind to the window was torn the sink dribbled basically it did not have good flow and the toilet you had a really double triple flush to make it work. There was painting that was peeling and it was just not what I hope to find in the loft, I’ve always had good experiences otherwise I will not stay there again.

Family

10/10

Exceptional

21 Jun 2026

Ryan

Perfect location and very modern and clean

6/10

Pleasant

21 Jun 2026

Breanna

Location was good. This is not the cleanest hotel and the room was very rundown. The lobby and bar area was nice.

Family_with_children

6/10

Pleasant

21 Jun 2026

Lucy

Ice was only located on 2 of the 18 floors. The lights for th whole room were on two switches only so it was impossible to have light in the entryway without lighting up the bedroom area. The bathroom door did not have a knob or lock, was heavy and difficult to slide shut and without ventilation.

Family

8/10

Excellent

21 Jun 2026

Kristine

Clean

Family

10/10

Exceptional

20 Jun 2026

INGRID

The location is perfect to all the shopping, dining that I wanted to do. First time to Chicago and I will definitely come again based on my great experiences on this trip.

Family

10/10

Exceptional

20 Jun 2026

Jessica

The rooms are fantastic and I will come again.

8/10

Excellent

18 Jun 2026

Jamie

Good location! Friendly staff. Decent room.

Same complaint as most hotels, not enough places to put suitcases, not enough hooks or bars in the bathrooms.

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Damon

Great hotel for chicago loop area

Friends_and_family Friends

10/10

Exceptional

18 Jun 2026

melissa

Great stay

Partner

8/10

Excellent

17 Jun 2026

Tawnya Staker

The room and hall just have concrete for ceilings. It looks very unfinished. The staff was great! No hot tub.

Partner

8/10

Excellent

17 Jun 2026

Girisha

Dedicated parking might be good

Business

8/10

Excellent

16 Jun 2026

Carolyn

The hotel was perfect for our visit to Chicago! The location was great for walking most places and the staff were friendly. My only complaint was that my mattress was horribly uncomfortable; it needs to be replaced.

Family

8/10

Excellent

15 Jun 2026

Tysha

Location was good

8/10

Excellent

15 Jun 2026

nicolas

Staff was great. The hotel needs a bit of updating.

Family

10/10

Exceptional

15 Jun 2026

Lamariana

.

10/10

Exceptional

15 Jun 2026

Jakob

Was very pleased with our stay. Very clean and great location.

Friends_and_family Friends

10/10

Exceptional

14 Jun 2026

Daniel

Cool environment and the location was awesome. Super close to Mag Mile district.

Friends

6/10

Pleasant

14 Jun 2026

Faisal

Just an average hotel

Family_with_children

10/10

Exceptional

14 Jun 2026

James

Cccnvnvnvnvnvvnvnvnvnvvnn

Partner

10/10

Exceptional

14 Jun 2026

Allesandra

Very great hotel

Partner

8/10

Excellent

14 Jun 2026

Cathy

Very clean and felt new. Would have liked a microwave in the room and also a shelf in the shower. Otherwise great.

10/10

Exceptional

14 Jun 2026

Salvador

Room was nice. A little on the pricey side for a regular sized room. No complaints. Nice area to stay in.

10/10

Exceptional

13 Jun 2026

Daniel Fontanez

Lugar muy bonito y listo para disfrutar

Partner

4/10

Poor

12 Jun 2026

Cynthia L Constantino

I’m going to start with the positive side. The receptionist girl when I got there was super nice and friendly, pool was nice and close to everything. Besides that I won’t stay here again for many reasons.First, the room I booked was not the one in the pictures online the one I choose have like 3 big windows with a nice view and this one only one, rooms are really small and no closet at all just something really small to hang stuff. Second, if you try to talk to the front desk you have to scan an QR and then take you to someone that give you just the basic info and AI , and then you have to download an app, which I didn’t like that ; if you try to use the phone it won’t connected you with the front desk I had to google the number and call from my cellphone. And Third, if you want to sleep later than 8:00 am this is not your place , the housekeeping lady was slamming the door many times next room around 7:20 am making excessive noise, I understand that she needs to do her job but this is the first place that it was way too much noise than after an hour I had to call the front desk so they can send someone and they did right away and he said something to her but it was a big mistake because after 15 min she makes the double of noise slamming doors and dropping stuff on the floor and talking really loud , she didn’t care at all to have some respect for the people sleeping at 8:00am just think about if you have little ones. I do not recommend this place at all.

Family_with_children

10/10

Exceptional

10 Jun 2026

Krystal

Convenient location to navy pier for a fair price.

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Jesse

Great location.

Self

6/10

Pleasant

09 Jun 2026

Zachary

Water pressure was awful. Great location

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Victoria

Great hotel with a prime location! Rooms are clean, staff is super friendly and the lobby/common area is really cool! A bar, a DJ and a pool table? Count me in! Definitely recommend staying here

Partner

10/10

Exceptional

08 Jun 2026

William

The saty was amazing! Everything about the hotel was awesome. Breakfast was a bit confusing in how it worked but we never really spent much time on the breakfast as we just went out and about and got breakfast.

Friends

10/10

Exceptional

08 Jun 2026

Susan

Very close to where my daughter lives, so very convenient for visits. In a spot where most everything downtown is easily walkable.

Partner

8/10

Excellent

07 Jun 2026

Alexandra

mosquitos in our room

10/10

Exceptional

01 Jun 2026

Melissa

Everything was great!

Family

8/10

Excellent

01 Jun 2026

Maria

Looked really clean and modern style

Family

10/10

Exceptional

01 Jun 2026

Madison

Prices were high for small space, location was great

Partner

6/10

Pleasant

31 May 2026

Thomas

Nice hotel. I’ve been to Chicago many times, but this was my first stay at Aloft Hotel. It was a very pleasant experience The staff were friendly, the room was great, and everything was comfortable. I would definitely book again!

Business

8/10

Excellent

30 May 2026

Rafael

Everything fine

Partner

8/10

Excellent

30 May 2026

Daniella

It was great it was nice inside

Friends_and_family Friends

10/10

Exceptional

29 May 2026

Stephanie

Loved the location! Easy to get to, even easier to get checked in and out! Every staff member I encountered was kind and helpful! The things we loved the most was the complimentary coffee, the hot breakfast was delicious, and the snack area had soooo many snacks! Tons of variety for everyone! The shower was incredible, and I wasn’t expecting a hairdryer and iron, but we truly had everything we needed. Our view of downtown Chicago from our room was to die for, and it was so nice to be able to actually crack the window and take in the sounds of the city below! It was even super easy to get food delivered. The room was also kept very cool, and the bed was very comfortable! It was a treat just lounging around! Thank you for our great stay!

Partner

10/10

Exceptional

29 May 2026

Brent

Awesome like perfect stay overall

10/10

Exceptional

28 May 2026

Kelsey

Great place! Good location, nice rooms.

Partner

10/10

Exceptional

27 May 2026

Jesus adan

Clean room

Partner

6/10

Pleasant

27 May 2026

Fleur

Hotel was clean. However rooms had inadequate lighting and comfortable seating area. Room had only one trash can so everytime we had to throw something, we had to go to the bathroom. Walls were bare and with no decorations. It felt like we were in a warehouse. Room definitely felt cold and hard.
We were given ONLY ONE small bottle of complimentary water even though we were a couple. ONLY ONE bottle for the FOUR DAYS that we stayed!! When we asked for additional water they said that they did not have a delivery yet and so we had to buy water for the next three days.
At check out - we were not provided an itemized list of items we had charged to the room.
Overall experience was just okay and we probably will not return.

Partner

6/10

Pleasant

26 May 2026

Jennifer

The property was nice, but the rooms very small. Unfortunately the rooms on Expedia did not provide images of all rooms. The rooms I saw had sitting areas and appeared large/divided. The amenities were ok. The place was clean but appears to not be as quality as expected. (floor lifting from water etc. ) Minimalist approach/ attempts at sleek design; but appeared cheap. No closet! Hangers on rack above coffee maker area. Fridge under sink. No real place to place clothing. Remained in suitcase which remained on floor since no luggage valets. I did not use my own due diligence and had looked at so many properties that I did not realize the pool had no hot tub.

The staff was great. Check in/front desk very accommodating.

Family

10/10

Exceptional

26 May 2026

Jordan

Great Veiw, friendly staff, we loved the rooms asthetic. Would definitely stay here again!

Partner

8/10

Excellent

26 May 2026

Raquel

Decent hotel for the price

Family

6/10

Pleasant

26 May 2026

Melissa

The hotel itself was nice, located in a great area for walking the streets of downtown Chicago. So many nearby restaurants and shops. The only negative during my stay was the front desk receptionist. I could definitely tell they would like to be anywhere but there. Definitely not welcoming!

Family

10/10

Exceptional

26 May 2026

Dennis

The room was clean. The location was terrific. I would recommend anyone stay at this hotel.

Business