Aloft Chicago Mag Mile

United States , Chicago - IL
Chicago, 243 E. Ontario
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100 reviews shown

8/10

Excellent

15 May 2026

Rosa

The hotel it’s well centralized with plenty to eat and do around the neighborhood.

Partner

10/10

Exceptional

15 May 2026

Alec

I’ve gone here a few times, the place is always spotless and love the deco and it’s

8/10

Excellent

15 May 2026

Djuna

Only issue I had was with false information about having a rooftop. Other than that, everything was good.

Partner

10/10

Exceptional

15 May 2026

Gracie

Convenient laundry service

8/10

Excellent

14 May 2026

Everett

Good

Self

10/10

Exceptional

14 May 2026

Angela

Partner

10/10

Exceptional

14 May 2026

Erin

Great location, nice bar/lounge area

Family_with_children

10/10

Exceptional

13 May 2026

Andre

The entire experience was great! Well except parking.

Partner

10/10

Exceptional

12 May 2026

Aidee

I’ve stayed here multiple times now, and find the staff friendly. I like that you can’t get to your floor without a key, and more importantly they are pet friendly!

Self

8/10

Excellent

12 May 2026

michael

It was a fine experience.

Friends

10/10

Exceptional

12 May 2026

Agustin

Lots to do

Partner

10/10

Exceptional

11 May 2026

TANYA

Nice property downtown

Partner

10/10

Exceptional

11 May 2026

Montaee'

Clean room | Nice staff .

Partner

10/10

Exceptional

10 May 2026

Jimmie

Nice place to stay

Partner

8/10

Excellent

10 May 2026

Erik

The room was fine and the location was perfect for walking around, and plenty of dining options nearby.

Only suggestion for improvement was low water pressure in the bathroom sink.

8/10

Excellent

05 May 2026

Jennifer

The valet staff was amazing. They help us unload and load are bags. Did not like going to 19th floor for ice. Need a microwave and bigger fridge in room.

Friends_and_family Family

10/10

Exceptional

05 May 2026

Michelle

Hotel was great location. Staff was friendly!

Friends_and_family Family

10/10

Exceptional

03 May 2026

Alma

This is a contemporary “hip” hotel. The lobby has a bar and lots of seating, a fireplace and pool table. Contemporary furniture throughout. Snacks, drinks and breakfast are in the open space of the lobby. This is not a quiet hotel. Music plays 24/7 in the lobby. In the evenings it is quite loud. Think disco night. If this is not your vibe I wouldn’t recommend staying here.
This hotel is across the street from Lavin Pavilion of Northwestern Memorial Hospital and a variety of restaurants close by.
My corner room was large, comfortable and quiet. Room 610 has 2 very comfortable queen beds. No closet but there is hanging space and 4 drawers and shelving. There is a coffee machine and free water bottles though Chicago tap water is safe to drink. A safe for valuables is in the room.
The bathroom had one sink with a large countertop. No other storage available. The walk-in shower is large and has Dry Bar shampoo, conditioner and shower gel.
Floor to ceiling windows face east and south toward the buildings next door in the alleyway. The view is of the building mechanics on the rooftop. Be aware that workmen will occasionally be on the roof and they can see into the room. All the windows have blackout shades and only one window has a light filtering shade. Because there is not enough lighting in the room, it can be quite dark unless all the shades are open.
Staff are professional and pleasant and accommodating except for the surly clerk during check-in.

Self

10/10

Exceptional

01 May 2026

Frederick Evan

The staff was very helpful and the room was spacious. Great location.

Self

4/10

Poor

30 Apr 2026

Aaron

It was clean but traveled awhile to get there. I don’t have a ton of money but wanted to give my son a fun weekend. The staff was pretty rude. He spilt a cup of water while we were checking in and I offered to clean it up but staff was really irritated. Then when I asked if we could check in early the receptionist said “absolutely not”. There were a few other instances where staff was pretty rude too. But overall it was really clean and great location.

Family_with_children

10/10

Exceptional

29 Apr 2026

Kiyana

Room was clean and nice

Partner

2/10

Poor

29 Apr 2026

Reginald

Worst hotel I've ever stayed in all around.

Partner

8/10

Excellent

29 Apr 2026

RYAN

Cool style!
Comfy beds.
My teenage son did not like that the sliding bathroom door did not lock lol
Disappointed that the pool was closed for maintenance :(

Family_with_children

8/10

Excellent

29 Apr 2026

Ashley

Clean room. Staff was not rude, but not friendly, with the exception of the valet- they were very friendly. Beds were not particularly comfortable, but slept fine. Nothing exceptional. No extras that wowed me. I'll spring for the Omni next visit, but for a quick one night stay, it was just fine.

10/10

Exceptional

28 Apr 2026

Carol K

We enjoyed our stay. Location was perfect. Room could use a bit of sprucing but was fine otherwise.
Lobby was a nice place to have coffee in the morning and play pool in the evening

Family_with_children

4/10

Poor

28 Apr 2026

Alexandria

There were differences with the check-in process that wasn’t ideal, nor was it clear and consistent with other guest or on the website that we weren’t pleased with. Such as, we were going to be charged $50 to check in early even though we were told our room was available. Additionally, our bathroom door kept breaking and locking whomever inside, inside the bathroom till maintenance came to fix it. They fixed it on the first day, day two we were able to work around it enough to get it to not lock us inside though we kept mentioning it to staff. The AC was better off not working in general. It would kick on and then immediately kick off again. That too was mentioned to maintenance when they came to fix the bathroom door. We were told it was detected on motion which does nothing for when we’re sleeping. I’ve stayed at Alofts around the country before and this was the first time that I’ve had issues with them. Probably won’t be back at this specific location unfortunately.

Friends_and_family Friends

2/10

Poor

28 Apr 2026

Mike

Never

10/10

Exceptional

28 Apr 2026

maangelica

Overall stay was excellent. Coffee always available in the morning. You could order your breakfast meal at reasonable prices, and it was prepared quickly and efficiently. Ambience is fun and hip! Easy walking to the train station and major attractions in downtown Chicago. Close to Whole Foods!

Partner

10/10

Exceptional

26 Apr 2026

Kayla

Parking was awesome

Self

10/10

Exceptional

26 Apr 2026

Matthew

Very friendly staff. The restraint and bartenders were good.

10/10

Exceptional

26 Apr 2026

Ashley

This location was beyond amazing me and my kids enjoyed our weekend trip and we will definitely stay again. My son absolutely loved the gym they also have games for families and Sunday it was a dj there. This was definitely 5 star and valet parking was amazing they was very prompt. Nice location close to everything and nice restaurants in walking distance. This a a very kid friendly hotel

Family_with_children

10/10

Exceptional

26 Apr 2026

Felipe

Nice modern clean hotel with great spacious rooms. I’ve stayed at many Alford, this is the best one

Self

8/10

Excellent

25 Apr 2026

Kathryne

Not impressed with the Aloft. It was ok but for the price I expected a better room. It was just a hotel room.

Friends

6/10

Pleasant

25 Apr 2026

Marcella

Overall, the stay was decent, but there are several issues that need to be addressed by management.
Room condition: The pillows were extremely flat and uncomfortable. There was a small hole in the wall near the bed, the paint on the white walls was visibly dirty, and a wall decal was peeling off. These are cosmetic issues, but they affect the overall feel of the room.
Cleanliness: The bathroom floor was not clean and had a strong urine odor — this is unacceptable and needs immediate attention.
Value for money: We paid an early arrival fee and an additional city fee, which made the experience feel even more disappointing given the condition of the room. To top it off, we were given a rooftop-view room that overlooked a dirty rooftop — not what you’d expect after paying extra.
I hope this review helps future guests make an informed decision. I’m sharing this experience in the spirit of complete honesty.

Family

10/10

Exceptional

25 Apr 2026

ashley

Just wish the breakfast had a more variety. But other than that. Great hotel

Friends

10/10

Exceptional

24 Apr 2026

oshana

Will be back great location

Partner

10/10

Exceptional

23 Apr 2026

Beatriz

The gym area was great! Loved the bar as well great staff! Room service were super sweet and always on time!

Friends_and_family Family

10/10

Exceptional

23 Apr 2026

Fedna

The design of the property and location is great!

Partner

6/10

Pleasant

23 Apr 2026

Jeaiza

The hotel is conveniently located and has a great bar

Friends

6/10

Pleasant

20 Apr 2026

Janay

Upon arrival I was super excited for my stay. I was trying out a new hotel for my birthday getaway. Once checked in I had to switch rooms because it was dirty, (bed was not made, mattress was stained, curtains were stained) damp and hot in the room. It felt as though the someone had just got out the shower. I called and requested a new room, thinking I would get a similar room to the one I requested. Once moved, it was moved to a smaller room with less of a view than I booked. I booked a room with city view. So that was disappointing. In the new room it still was not the cleanest. Surfaces were dirty and dusty. I took it upon myself to clean and sanitize the surfaces to my liking. I had to use my own phone to call the hotel because the phone in the room did not work. When I called to ask for fresh linen, I was told they don’t have extra sheets. Then I was delivered a fitted sheet that did not fit the bed. I made due with the two flat sheets they gave and used my own blankets from home to get comfortable. After being frustrated and making the room tolerable I was able to feel comfortable. It was only then I felt I could enjoy even though I was slightly disappointed. On the day of checkout I asked for a bar of soap and was told they don’t have any soap. The lobby was super nice, clean and lively. I just wish that same cleanliness translated in the rooms.

Partner

10/10

Exceptional

20 Apr 2026

Seree

Very great food and staff.

10/10

Exceptional

20 Apr 2026

Ann

Very clean. Staff friendly.

Friends

6/10

Pleasant

19 Apr 2026

marjorie

Our bathroom door was a sliding barn style. It was very poorly hung. It almost sliced my husband’s finger tips off. Staff attempted to fix it but unable. It made a terrible noise whenever being opened or closed. We complained but given no resolution or compensation.

Friends_and_family Family

6/10

Pleasant

19 Apr 2026

Ashley

No microwave, cold pool, elevators broke people got trapped we climbed so many stairs. A homeless man lived in the alley you had walk through to travel. The ceilings were just concrete with weird chalk on them the Window covering gets stuck when you use it we had to put it on track to use it. When you call on the room phone for service you talk to an automated machine for awhile,

Partner

10/10

Exceptional

18 Apr 2026

Ashley

Self

8/10

Excellent

18 Apr 2026

Jennifer

I liked this hotel a lot. Was very comfortable and 95% clean. Just the floor looked like it needed to be vacuumed and mopped again. I would stay here again for sure!

Self

6/10

Pleasant

17 Apr 2026

Rochelle

Our bathroom door was a sliding door that was nearly impossible to open or close. That was very frustrating. The walls were incredibly scuffed up everywhere. The room could use a lot of updating. Breakfast was great and the staff was amazing.

Family_with_children

10/10

Exceptional

17 Apr 2026

Sophia

5 Star from check in to check out!!! Beautiful hotel with an amazing staff. The pool was on the 19th floor with a city view. Our room was spacious & modern. The Bar had live music Saturday night. Plenty of public/street parking! Great location! Highly recommend!!!

Family

6/10

Pleasant

16 Apr 2026

Wesley

Clean and comfortable room, overall clean and well kept facility. Bar staff was entertaining. Easy check in and out. Central location with plenty of bars and restaurants around.

The building is not sound-proof AT ALL. The room I was in had a door to the room next to it, and the people in that room had the TV on almost the entire night. You can hear every noise in the hallway. The doors slam very loudly. The housekeeping staff was extremely unaware that they were being so loud. I wasn’t able to join zoom meetings in the room due to the noise level, ended up going to a nearby coffee shop. People were up and down the hall til 2am the second night and you could hear every word they were saying. I am not one to complain, I understand everyone is paying to stay there - there is just no sound proofing at all inside the room. Maybe look into designated “quiet floors” or something for those needing to work, study or who have early mornings. And inform the staff, especially the housekeeping crew, how loud it is inside the rooms so they can be mindful - they may not realize it’s an issue.

Self

10/10

Exceptional

16 Apr 2026

Michael

Great Horel, located in the middle of Chicago. Everything was local and we had a great time.

Friends_and_family Family

8/10

Excellent

16 Apr 2026

Leah

The hotel was lovely my only complaint is that the high ceilings made it take forever for the room to get warm.

8/10

Excellent

16 Apr 2026

Mark

Check-in was smooth and efficient, which made for a good start to the stay.
However, the booking process was a bit misleading. When I searched on Expedia, it indicated that breakfast was included, but this turned out to be an extra charge at checkout. I initially assumed, given it’s the USA that this would mean a buffet-style breakfast. In reality, it was limited to selecting one item from a menu. We chose the oatmeal, which was fine, but not quite what we expected based on the description.
That said, the breakfast experience itself had some positives. The lady serving was super friendly and welcoming, and the coffee was very good especially the freshly brewed decaf, which isn’t always as nice as regular coffee.
It was a nice touch to have two bottles of water in the room on arrival. The quilt on the bed, however, was very thin. Luckily, with two queen beds, we were able to use the cover from the other bed to stay comfortable. To be fair, we chose not to have the heating on overnight, but a thicker quilt would still have been appreciated.
One tip for future guests: don’t get confused when booking an Uber or Lyft, there are two Aloft hotels in town, so it’s worth double-checking your destination.
Overall, a mixed experience with some thoughtful touches, but also a few areas that could be improved. Gym was awesome !

Partner

10/10

Exceptional

15 Apr 2026

Destini

The hotel was clean, staff was nice, rooms where nice and bed was comfy

Friends

10/10

Exceptional

15 Apr 2026

Gail

Stayed here with my granddaughter for our Chicago fun day. The location was perfect for shopping and eating. Lots of good inexpensive parking nearby. The staff was top notch. The hotel feels updated and rooms are great with good views. Bar area is very nice also and lots of casual seating while waiting and lounging. Would definitely stay here again. Bonus for our trip was an indoor pool.

Family_with_children

10/10

Exceptional

14 Apr 2026

MICHELLE

THEY SHOULD HAVE A BUFFET

6/10

Pleasant

14 Apr 2026

Nicole

Hot water in my room did not work. Spoke with the fr front

8/10

Excellent

13 Apr 2026

Ruben

Coffe free in the morning

Partner

10/10

Exceptional

13 Apr 2026

Taylor

Loved everything

10/10

Exceptional

12 Apr 2026

Steven

Didn’t eat breakfast

2/10

Poor

12 Apr 2026

Reginald

The rooms had a smell to it it wasn’t the room that wasn’t what I paid for the parking price said was included and it wasn’t which cost 130

Partner

8/10

Excellent

12 Apr 2026

RAYVYNN

I enjoyed my stay.

8/10

Excellent

10 Apr 2026

Esteban

Clean room.

10/10

Exceptional

10 Apr 2026

Amanda

Everything exceeded our expectation!!

Friends

10/10

Exceptional

10 Apr 2026

Victoriano

Nice hotels we stayed here for 1 night with my family and really nice and affordable price !!

Family_with_children

6/10

Pleasant

09 Apr 2026

Kevin

Aloft pumps the hotel and rooms with strong fragrance that gave me a constant headache and smells like they haven’t cleaned. Also, walking across the floor of my room in white socks the soles became brown by the time I reached the bed. Beds and pillows also gave me back and neck pain. Just not great.

Partner

10/10

Exceptional

08 Apr 2026

David

Was fairly nice I'd say the only thing or things I didn't like was the extra $45 parking but if you download the app spot hero you'll be able to find cheaper parking around you and for breakfast you had to pay an extra $31 but otherwise in that the room was excellent although at first the staff said I didn't pay for a City View room but I showed them my Expedia purchase and they gave me the City View room the pool and gym were awesome The View was awesome they should add a hot tub to the pool section otherwise than that I enjoyed!

Family_with_children

10/10

Exceptional

08 Apr 2026

Kara

Everything was clean and well decorated. They even closed the pool for an hour to clean since it was spring break.

Friends_and_family Friends

10/10

Exceptional

08 Apr 2026

Alyssa

Clean rooms, nice views , overall a 10/10

Partner

10/10

Exceptional

08 Apr 2026

julie

Very clean rooms with lots of space, our room had a window we could open which was nice considering the weather. Super friendly and helpful staff!

Partner

10/10

Exceptional

08 Apr 2026

Catherine

Room was clean and staff were helpful. Note that room cleaning is every other day and ensure they leave water and enough coffee pods for your coffee maker. Location was fantastic.

Family

8/10

Excellent

08 Apr 2026

Therese

good internet

10/10

Exceptional

07 Apr 2026

Jesus

Very nice room

2/10

Poor

07 Apr 2026

denton

Murky water & pictures are very deceiving.

6/10

Pleasant

05 Apr 2026

Terry

Room was dirty and unstocked with bath towels and was clothes.

Partner

8/10

Excellent

04 Apr 2026

Lillian

No hotel parking lot. Have to vale park or find your own parking on the street. Vale parking at the hotel costs $65 a day.

8/10

Excellent

04 Apr 2026

Genesis

Very live hotel, nice staff and clean.

Family_with_children

8/10

Excellent

02 Apr 2026

Anita

We pre-purchased the breakfast, but the options that they had were limited and overpriced. Everything was premade and frozen.. If we knew beforehand what was offered, we wouldn’t have purchased that.

Family_with_children

10/10

Exceptional

01 Apr 2026

Kristen

Valet staff were amazing, everyone was friendly.

Friends_and_family Family

10/10

Exceptional

31 Mar 2026

Matthew

great!

8/10

Excellent

30 Mar 2026

Mike

Nice hotel

Partner

6/10

Pleasant

30 Mar 2026

Nader

6/10

Pleasant

29 Mar 2026

Kelsey

The location was nice and the staff was polite and helpful. However, we did request extra pillows which were approved but never delivered. The pool was not good. I called ahead to check that it was functioning and was told it was “heated and cleaned twice a day,” however it was ice cold and so murky you couldn’t see the bottom of the pool. No actual food options inside the hotel, which we knew ahead of time but also will cause us to look elsewhere to stay in the future.

Family_with_children

4/10

Poor

29 Mar 2026

Alan

Standard mid range hotel. Staff were very nice, especially the front desk staff. Hotel has a lot of the amenities you'd need for a family stay. Would return again.

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

michele

Great service

8/10

Excellent

29 Mar 2026

Michelle

Always enjoy staying at an Aloft. Consistently clean and comfortable.

10/10

Exceptional

28 Mar 2026

Victoria

Great value and happy to be here.

6/10

Pleasant

28 Mar 2026

Tyesha

Not clean. Stain on shower curtain. Stains throughout room.

2/10

Poor

28 Mar 2026

Aiden

Staff is not accommodating.

Friends

6/10

Pleasant

28 Mar 2026

Carolee

Busy hotel, seems focused on short-term stays making it difficult for staff to stay on top of essential services. Water pressure in 1st room offered just a trickle. Great staff ultimately offered another room, but required tough negotiation not not a good intro to hotel. Public areas a bit shabby - could use a face-lift.

10/10

Exceptional

27 Mar 2026

Sonia

Amazing hotel and rooms smelled so clean. Breakfast was good quality! Definitely will be staying here again

Friends_and_family Family

10/10

Exceptional

27 Mar 2026

Monique

Room was clean, as well as the common areas. I wish there was a complementary breakfast.

Family_with_children

2/10

Poor

27 Mar 2026

Moesha

Water was not clear and when asked why they apologized they said it must because they haven’t run it for awhile, despite me paying for a view they offered to change the room for a room without a view where the water would be clean but didn’t offer a credit or refund for the difference I paid for the view

Family_with_children

10/10

Exceptional

27 Mar 2026

Chad

Room was clean, bed was extra comfortable. Room was quiet, blackout curtain was nice on mornings that we wanted to sleep in.

Friends_and_family Friends

6/10

Pleasant

25 Mar 2026

Nicole

Bedsheets were definitely not clean

10/10

Exceptional

25 Mar 2026

Lakisha

Well kept maintenance on the property rooms were very well kept and I really appreciate it and enjoy my day. I will be recommending and staying again.

Friends

10/10

Exceptional

25 Mar 2026

Naundy

Everything was perfect

4/10

Poor

23 Mar 2026

Adnan

Bathroom was dirty, there was dry pee in the toilet

Family_with_children

10/10

Exceptional

23 Mar 2026

Mark

Updated spacious rooms with a great pool

10/10

Exceptional

23 Mar 2026

Stephany

Yes

Partner

8/10

Excellent

23 Mar 2026

Alvin

The room was very clean and the staff was very friendly. There was a problem with the Wi-Fi system; it was out for a while, but otherwise, everything was good.

Friends