InterContinental Chicago

United States , Chicago - IL
CHICAGO, 505 N Michigan Ave
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100 reviews shown

10/10

Exceptional

06 May 2026

Saira

Wonderful and kind staff. Hotel is quiet and located minutes away from amazing shopping restaurants and museums. Will and Keenan always greeted us each day with kindness and a friendly smile. We only stay here on each trip to Chicago. Highly recommend!

Family

8/10

Excellent

05 May 2026

Mark

The best thing of this hotel is the location. The room is clean. The staff (a slim young man) at the front desk who handled our check in seemed not in the mood of customer satisfaction. I have booked a four nights for the hotel stay in advance. Due to early flight schedule (departure time at 7 AM in the morning of fifth day), I decided to cancel the 4th day at this hotel and change my stay to a hotel next to the airport. But the young man did not approve. Even after I called Expedia and made the change he still reluctant to approve, until a lady came in to whisper to him. This is not a good experience.

Family

10/10

Exceptional

29 Apr 2026

Scott

Welcoming, accommodating, pampering and regenerating experience every time we stay at the Intercontinental. A wonderful place to enhance one’s Chicago experience.

Partner

10/10

Exceptional

29 Apr 2026

Ferrin

Great place to stay close by to magnificent mile and all the main attractions of downtown Chicago

Partner

10/10

Exceptional

28 Apr 2026

Maxwell

My friend and I ordered two margaritas on the rocks to be delivered to the room once we arrived on the property. After receiving those and ordering another round the room Service, we were greeted with a complementary bottle of champagne on the rocks. The staff was 10 out of 10 and the property was 10 out of 10 I will be back.

Friends

2/10

Poor

27 Apr 2026

Joshua

Clogged shower drain. Was told it was a upgraded room but looked and felt like motel 6

Friends

10/10

Exceptional

27 Apr 2026

Heather

Best place to stay in Chicago!

Friends_and_family Family

10/10

Exceptional

24 Apr 2026

Simon

Amazing location, great staff, room was luxurious, doormen were super friendly and helpful!

Pet

6/10

Pleasant

21 Apr 2026

derek

Hotel rooms very large. Could use a facelift. Feels outdated

10/10

Exceptional

19 Apr 2026

Shaul

Amazing

10/10

Exceptional

19 Apr 2026

Karla

Booked for a stay cation at a busy time . The pool
Was a highlight Burt does has carpet in the testing area and other parties left it unkept but house keeping came at the end of the end would be better if there was an attendant near rendering towels

Family_with_children

10/10

Exceptional

19 Apr 2026

Caroline

I came with my family of 4 (husband + 11y/o + 14y/o) for a long weekend of sight seeing in Chicago. The hotel is in a fantastic location. It is a short walk to the river for the architecture tours, Big Bus tour stop, Lou Malnati's, and so much more. We loved learning about the history of the hotel. My kids got a kick that the hotel was mentioned on the architecture tour. The beds were truly doubles which makes it a little uncomfortable for our family of 4. The rooms are on the small side, but that is not unusual for an older building. The room was clean and decently appointed. Although there was not a free breakfast like so many hotels offer, there was a Starbucks that you can get to through the hotel lobby. The highlight of our stay was the pool. It is beautiful and so different than anything we'd seen before. My son attended the swimming and movie nights on both Friday and Saturday nights during our stay. The staff offers popcorn and lemonade while the guests can swim and watch a movie on a huge movie screen. It was a novel experience that my kids could brag to their friends about. I would definitely recommend this hotel to friends who are heading to Chicago to sight see, but with the caveat that if they prioritize space and comfort, this might not be the right choice for them.

Family_with_children

10/10

Exceptional

19 Apr 2026

Scott

Great location, great service.

Family

8/10

Excellent

18 Apr 2026

Joan

The hotel was beautifully maintained and the pool was wonderful.

Family

8/10

Excellent

17 Apr 2026

harry

Nice property. A bit expensive

Self

10/10

Exceptional

17 Apr 2026

donald

10/10

Exceptional

16 Apr 2026

Eric

10/10

Exceptional

16 Apr 2026

James

Fantastic hotel. Great pool and spa. Location couldn’t be better.

Friends_and_family Family

4/10

Poor

16 Apr 2026

Terry

During booking paid for a room with city view and when we got our room, it literally had a view of the hotel next to us. Please be more clear when people book. Definitely not worth the price we paid. Paid for a view of another building only

8/10

Excellent

15 Apr 2026

Jennifer

Room was small for 3 people. We lacked a chair and no room to place items. Very clean and nice otherwise.

Family_with_children

6/10

Pleasant

15 Apr 2026

Olinka

room was not clean and i got charged twice

Family

10/10

Exceptional

14 Apr 2026

Jody

Can’t beat the location of the hotel! The hotel has an old and charming vibe with a lot of character but is still very clean. The indoor pool is so neat. Would stay there again.

Partner

10/10

Exceptional

14 Apr 2026

Ana

Great central location, walking distance to many attractions, close to trains and subway if you want to explore out further. Comfortable for families.

Family_with_children

10/10

Exceptional

14 Apr 2026

Joseph

Location is convenient, MJ restaurant was excellent

Family_with_children

10/10

Exceptional

13 Apr 2026

Adetoun

Amazing staff, clean room. Okay breakfast.

Partner

10/10

Exceptional

12 Apr 2026

Virginia

Great rooms and nice atmosphere

10/10

Exceptional

12 Apr 2026

Michael

Location was excellent and central to all tourist attractions. Room and amenities were as advertised, amenities is a little bit on the older side. Trouble getting up and down and elevators due to being on a low floor and most of them being full whenever I would try to leave. But otherwise no major issues. I’d recommend a stay here, but wouldn’t say this hotel feels quite four stars.

In addition, I had a bad experience with the lead bell hop. I stored my luggage after checking out because I had a few hours to explore before leaving for the airport. He tried to convince me to carry around my jacket all day saying it would just be thrown in the closet and returned in bad condition if I didn’t take it with me. It was 75° outside and this is a basic service of any hotel. He also complained that I had three things to check and told me (falsely) it would be 20 minutes when I got back to retrieve my bags trying to get me to not store them. When I got back, the bell hop did not hand over my bags after I said, thank you and was reaching for them and stared directly at me for 3 to 5 seconds basically asking for a tip to give them back- after they treated me rudely. It was very uncomfortable. And I don’t think this is a service that requires a tip when he just went to a closet to grab my bags.

10/10

Exceptional

12 Apr 2026

Raymond

Clean rooms, responsive staff, wonderful experience overall!

Partner

10/10

Exceptional

12 Apr 2026

Logan

Great stay all around

Partner

10/10

Exceptional

12 Apr 2026

Monica

I needed a little getaway for myself and I wanted to stay at a place that had a pool that I could enjoy upon walking in the building. I was greeted and directed to why I needed to go to check-in. Check-in was super easy finding my room was super easy finding my way around the hotel was super easy. I loved how the room was super clean and organized and everything was just laid out for me that I was going to need. I loved the pool area. I just wished that there was a dedicated time for no kids late at night and early in the morning, but other than that, it was a great stay and I can’t wait to go back.

Self

4/10

Poor

12 Apr 2026

Ellen

Room issues, not working features such as tv and dryer, changed rooms, burning electric smell for the rest of stay

Self

10/10

Exceptional

12 Apr 2026

Rachel

Excellent

10/10

Exceptional

11 Apr 2026

Cynthia

Comfy room with great bed linens.

10/10

Exceptional

10 Apr 2026

Aliyah

Everything was very clean and taken care of. Beautiful ambiance.

Partner

10/10

Exceptional

10 Apr 2026

Ann

Our room was beautiful with an amazing view of the city! The breakfast was great and of course the pool is our fave!!

Friends_and_family Family

10/10

Exceptional

09 Apr 2026

Sheena

Quick staycation…loved the room

Friends_and_family Family

10/10

Exceptional

09 Apr 2026

Dwight

Room and view was fantastic. Michael Jordan steakhouse was great. Staff was helpful and courteous. Both was beautiful and clean.

Family_with_children

10/10

Exceptional

08 Apr 2026

Roxanna

We were blown away by the beauty of this hotel. The indoor pool was incredible.

Family

6/10

Pleasant

08 Apr 2026

william

good location. Small rooms, noisy from street, slightly run down. need better amenities.

10/10

Exceptional

07 Apr 2026

Syed

We had a great time, the location is perfect. It the center of Michigan Ave. We were able to walk to so many sites. The Staff was so wonderful, very helpful and friendly. So very personable. The rooms were good, clean, nothing special, but spacious for the city. The pool area was beautiful. It was a bit strange but there was no staff at the gym, pool area. Not that they were needed, as they had plenty of towels ready to be used. The pool was packed as we were there durning spring break. All in all we had a wonderful time and will be back.

Family_with_children

4/10

Poor

07 Apr 2026

This was by far the worst InterContinental experience I have ever had. The front desk staff had a very poor attitude from the moment we arrived, and the room they assigned us was awful. Outside the window was not a city view or even an open view at all, but the rooftop HVAC/mechanical area of the neighboring building, which completely blocked everything. It felt depressing and unacceptable for a hotel of this level.

10/10

Exceptional

06 Apr 2026

Traci

Good location

10/10

Exceptional

06 Apr 2026

Juanita

Our stay was pl

10/10

Exceptional

05 Apr 2026

William

Clean room. Friendly staff.

4/10

Poor

05 Apr 2026

Katlyn

This was my first time staying at an Intercontinental and I was disappointed in many areas. I booked a classic room with city view but the room faced a building directly across, and the description said a shower/bathub combination but the room only came with a walk-in shower and I needed to switch. After filing a complaint I was able to switch rooms at no extra cost. I was looking forward to the swimming pool as it's the reason I wanted to book this hotel, but many families and children were playing in all of the lap lanes with their intertubes and pool toys, and there is no one to monitor the lap lanes. This was extremely disappointing, and they no have designated times for adult lap swim. When I booked the hotel, I paid online but it said $102 due at property, however, when I checked-in I didn't pay this fee and I asked and showed my receipt and they said I was all paid and good to go. I paid a $125/night security deposit, so $375 total for 3 nights, but when I checked out the $102 was deducted from the deposit (for city taxes). I would have liked more clarification regarding this before. I expected a more friendly check-in process to explain the hotel amenities, or location of the pool/gym without having to ask. It was busy but it seemed like they wanted to hurry the check-in process without making a good first impression. Overall it was not a good experience and won't stay again.

Self

10/10

Exceptional

05 Apr 2026

Liwen

Beautiful hotel in great location. You can walk to get food and sightseeing. Hotel staff are very helpful. Will recommend to anyone come visit Chicago.

Family_with_children

10/10

Exceptional

05 Apr 2026

Derek

Amazing hotel. Check-in was a breeze very friendly staff and the rooms were super clean.

Partner

8/10

Excellent

04 Apr 2026

Nicole

Staff was great, very helpful and nice. Parking was a nightmare. In room mini bar was insanely high priced. Location was fantastic with many things in walking distance.

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

Nick

Good

8/10

Excellent

03 Apr 2026

Yuka

The rooms were clean, quiet able comfortable. The real showstopper is the pool. Beautiful and full of character that you don't find these days.

Family_with_children

10/10

Exceptional

03 Apr 2026

Ariana

The room was clean and comfortable. There was a rattle with the AC, it was slightly annoying. But everything else was a great experience.

Family_with_children

8/10

Excellent

03 Apr 2026

Kennedy

Great location especially if you have kids as the movie at the pool nights are awesome! The rooms are small but overall the hotel is great and very clean!

Family_with_children

10/10

Exceptional

02 Apr 2026

Ivan

Great for families

Family_with_children

10/10

Exceptional

02 Apr 2026

Donna

We love this hotel. Its also within walking distance of all the shops. Very friendly staff.

Family

8/10

Excellent

01 Apr 2026

Lindsay

Family_with_children

10/10

Exceptional

01 Apr 2026

Brett

Location Location Location!!! Such a beautiful hotel in the heart of ALL of the Action!! The InterContinental on Michigan Avenue has it ALL. You simply cannot go wrong with this hotel. Price point, location, amenities, the staff, and value for the money make this hotel one that will rebook the next time I travel to Chicago!

Friends_and_family Friends

10/10

Exceptional

31 Mar 2026

Nicole

Very nice hotel with an amazing, historical swimming pool. The location is perfect to do the tourist things!

Family_with_children

10/10

Exceptional

31 Mar 2026

Rachel

Staff is attentive and the outside of the building was decorated with beautiful tulips. Attention to detail was great. My son enjoyed the pool. It was busy for spring break but felt decently clean. Fridge didn’t work and they corrected it right away.

10/10

Exceptional

31 Mar 2026

James

Pool was fantastic. Big enough for everyone to have spec.

Family_with_children

10/10

Exceptional

31 Mar 2026

Alice

Big room

10/10

Exceptional

30 Mar 2026

Donald

Good as always

Partner

6/10

Pleasant

30 Mar 2026

Leila

The room smelled like mold

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Justine

Our room was very clean and the staff was great

Partner

8/10

Excellent

29 Mar 2026

Andriy

Nice hotel. On the negative side: I paid extra for \"city view\" and all I could see are windows of apartments of the next building, will attach a picture if there is an option.

Self

10/10

Exceptional

29 Mar 2026

Kinjal

I love this hotel, the staff is always amazing and warm, and its perfect for a quick staycation with the family

Family_with_children

4/10

Poor

27 Mar 2026

Codi B

Hello. My family stayed with you at the InterContinental Chicago Magnificent Mile from 3/19-3/21. It was my first time booking at your hotel and based on what I saw online it promised a truly relaxing and luxurious stay. It was my son's first time in Chicago and we wanted it to be really special for him. We checked in and the associate who checked us in commented that we received a wonderful room with a nice view. When we got to our room, our windows looked right into another hotel room. We couldn't see anything else. We then turned up the heat because it was cold, only to hear the most obnoxious noise from the HVAC. We tried to deal with the event, even though it kept us all up all night. We finally just turned it off, deciding we'd rather be cold than lose sleep due to the noise. We woke up for our first full day of scheduled activities and found we had NO hot water (not even warm). I called the front desk and she said we could wait for a repairman. I reminded her that we had things scheduled and needed to leave soon. She said we could switch rooms so we we had to repack all of our things and wait for a key to be brought to us. It took me an hour and 4 calls downstairs to FINALLY get the key and transfer rooms in our pajamas. We were sadly transferred to a much lower floor. We unpacked and at least had hot water but we missed our breakfast reservation because our schedule was thrown off. My son was excited for the family movie night, but it was a bust too. :(

Family_with_children

10/10

Exceptional

26 Mar 2026

Laura

The breakfast was delicious. Service was excellent. The food arrived hot and tasty.

Friends_and_family Family

10/10

Exceptional

26 Mar 2026

Travis

Very nice hotel and very clean. This is a great location. We were close to many things for our trip.

8/10

Excellent

26 Mar 2026

Emily

The room was clean and spacious

Friends_and_family Family

10/10

Exceptional

26 Mar 2026

Robert

The pool is spectacular - but deep! Kids should bring floats - it's an 19th century pool redone for today so ladders only. LOVED the location and very nice staff. Very helpful. Breakfast on site was pricey was excellent. All meals are pricey in Chicago so to be expected I suppose.

Partner

6/10

Pleasant

26 Mar 2026

Amar

My room did not have a heat first night and they moved us to a different room next day. I was expecting some curtesy in return for freezing that night, but we got only \"sorry\"!!
Very disappointing.

Partner

10/10

Exceptional

25 Mar 2026

Scott

The hotel is immaculately clean and the room was the perfect size. The pool is huge and beautiful, but I wish the shallow end was larger. Everyone was trying to enjoy the shallow end which made that area a bit crowded. Overall it was a great stay. The staff were all very friendly.

Friends_and_family Family

10/10

Exceptional

25 Mar 2026

Angela

room was clean and centrally located to everything

Family

8/10

Excellent

25 Mar 2026

Nicole

Nicely located. Friendly staff

Friends_and_family Family

10/10

Exceptional

24 Mar 2026

Breonica

Loved everything about it!

Family_with_children

10/10

Exceptional

24 Mar 2026

Jeffrey

Centrally located, easily walkable to all sights. Rooms as expected for type of hotel. Staff pleasant and helpful

Partner

10/10

Exceptional

24 Mar 2026

Elizabeth

We loved the kids movie that was played at the pool. the popcorn, lemon aid and pool floaties provided were great!

Family_with_children

10/10

Exceptional

24 Mar 2026

Natalie

The service is great. The intercontinental hotel has to be the best hotel I’ve ever been to.The room was also amazing.The pool was so nice and fun,and sometimes the hotel will play a movie in the pool.I have to say the intercontinental is a ♾️/♾️

10/10

Exceptional

23 Mar 2026

Carol

Clean room helpful staff kids activities- pool
And movie night!

Friends_and_family Family

8/10

Excellent

23 Mar 2026

Miranda

Very nice hotel. Suite in grand tower was nice. Not the best view. Pool experience for kids on a Saturday was great. Shallow part of pool was 4 ft so too deep for our toddlers without being held. Overall a nice hotel.

Family_with_children

8/10

Excellent

23 Mar 2026

Kathryn

The hotel is in an excellent location, very clean, and well appointed. Really wonderful hotel that mixes a historic feel with updated amenities. The staff were all wonderful— everyone we interacted with was incredible. My only watch out is the pool is unique and incredible— 4 ft to 10ft. If you have non swimmers flotation devices are necessary for safety purposes.

Family_with_children

10/10

Exceptional

22 Mar 2026

Mirta Rodriguez

I had a wonderful experience during my stay. The staff was extremely friendly and professional, always willing to help with anything we needed.

A special thanks to Fredy at the front desk during check-in—check out he was outstanding, very welcoming, and made the whole process smooth and pleasant.

The hotel was clean, comfortable, and well-maintained. Overall, everything exceeded my expectations. I would definitely stay here again and highly recommend it to others.

Family_with_children

6/10

Pleasant

22 Mar 2026

Mailary

Very basic hotel. “Amenities” are very hidden and cost a small fortune. Only perk is the location. Not worth the price.

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Amanda

I was able to check in early and the front staff was friendly and got the room keys to me quickly. My room was located right as you got off the elevator. I was worried that I would hear people all night, but I did not.
My room was clean and looked updated. The bed was very comfortable and so were the pillows. The bathroom was clean. I didn’t love that the shower had a half glass wall in place of a shower curtain. I knew that water would splash out of the shower so I made sure I put a full towel down just outside the shower to soak up water. The shampoo/conditioner/body wash/ lotion were all lovely.
I did stock some of my own drinks in the mini fridge. My room was a king size bed with a city view- though I did get the smallest sliver of Lake Michigan.
I didn’t venture around the hotel much and though I wanted to get a Starbucks I never did because the line was always 15-20 people deep. And you could not order from your phone for that location.
WiFi worked well.

I did have an incident at 9:50 pm I had a knock on my door and then a second knock and the person announced ‘house keeping’. I had been dead asleep and was kind of shaken by this. The phone rang and they said it was House Keeping with extra towels that I ordered. I had in fact not ordered extra towels. They were apologetic and then hung up. There was clearly a mix up but being woken up kind of shook me for a bit.
Overall I had a great stay at the Inter-Continental in Chicago and would stay again.

Self

8/10

Excellent

22 Mar 2026

Ave

Great location. Love the tulpis out front. Will the doorman was amazing and helpful during our stay!

6/10

Pleasant

22 Mar 2026

Katie

Rooms are small and we didn’t have hot water one day. On the flip side, the pool is amazing and staff are great! And hard to beat the location.

10/10

Exceptional

21 Mar 2026

Joseph

It was good

6/10

Pleasant

21 Mar 2026

Jason

No hot water unfortunately. Otherwise good hotel in great location.

Family_with_children

10/10

Exceptional

21 Mar 2026

Lonny

Great location, urban size rooms with amazing amenities

Self

10/10

Exceptional

20 Mar 2026

Elizabeth

Perfect location. Pool is amazing. Rooms were decent.

Partner

10/10

Exceptional

19 Mar 2026

Katy

The room was clean. Staff was helpful and friendly. It was very pet friendly. Amazing location—just a block from the river and near all the major attractions. You can walk to Millennium park in 15 min. Museums are an easy taxi ride 5 min.

Friends_and_family Family

6/10

Pleasant

18 Mar 2026

Jennifer

Good location and friendly staff! The shower wasn’t very hot and the city view we paid for was far from a city view!

Family_with_children

10/10

Exceptional

17 Mar 2026

Anna

Beautiful, historic pool. The hotel has a classic, elegant feel and staff went above and beyond to make our stay memorable and comfortable!

10/10

Exceptional

17 Mar 2026

Stephanie

Friends_and_family Family

10/10

Exceptional

17 Mar 2026

DENISE

Very nice hotel, we had a great experience.

Friends_and_family Friends

10/10

Exceptional

16 Mar 2026

Ryan

Everything was great

6/10

Pleasant

16 Mar 2026

ASHLEE

I paid for a ‘city view’ room and our room was on the 5th floor with the view of a roof with no view of the river or city. The window blind wouldn’t even go up to halfway. Very big let down but the hotel itself is beautiful. Won’t be returning though.

2/10

Poor

10 Mar 2026

Keiante

charged my card unauthorized

Friends

10/10

Exceptional

08 Mar 2026

Brian

Great location

Partner

8/10

Excellent

08 Mar 2026

Lingling

Great location and walkable to a lot of places on Michigan Avenue. Convenient to have Starbucks on the first floor. Room is well designed and really clean.

Self