The River Hotel

United States , Chicago - IL
Chicago, 75 E Wacker Drive Build
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100 reviews shown

10/10

Exceptional

10 Mar 2026

Vincent

My room was cold the whole weekend I turned the heat up every 30 mins and it wouldn’t stay on. I literally slept in my outside clothes

Self

10/10

Exceptional

08 Mar 2026

Imranjit

Everything was great, will book again!

Friends

2/10

Poor

27 Feb 2026

Ava

Inaccurate booking with amenities, dirty and noisy room, Naomi at the front desk was rude

Friends

10/10

Exceptional

15 Feb 2026

Deangelo

8/10

Excellent

15 Feb 2026

Mario

The only complaint was the thermostat was not working and the parking could be nicer. Other than that had a great time and would stay again!

Leisure Partner

10/10

Exceptional

15 Feb 2026

HILARY

Todo

Leisure Friends

2/10

Poor

15 Feb 2026

deshun

I booked a room with 2 queens beds but only received one and was told that I would have to pay more for another bed, the heat didn’t work they had to bring a space heater, noticed people from next door apartment building looking into room until I closed drapes, and the window view was literally a trashed alley

2/10

Poor

03 Feb 2026

Lilian

No vuelvo a quedarme en ese hotel el trato es horrible y son rasistas con los hispanos no se los recomiendo no gasten su dinero en ese lugar

Leisure Partner

2/10

Poor

02 Feb 2026

Evan

This is my second time trying to post my horrible experience with both Expedia and the Chicago Hotel collection river north, but it seems as if they don’t want customers to know how horrible the experiences and how bad they’re scamming people working together to not give people their money back, or to move dates that the companies did wrongfully and would not change it because they’re money hungry let me just say I’m calling the Better Business Bureau on both the Chicago Hotel collection river north, and Expedia

Leisure Family

10/10

Exceptional

26 Jan 2026

Jessica

Nice staff very helpful

Business Family

10/10

Exceptional

20 Jan 2026

Nicholas

Front desk was the best we have had in a long time.

Leisure Partner

2/10

Poor

12 Jan 2026

Devin

hidden charges not known until arrival at front desk. online booking needs to include this.

10/10

Exceptional

02 Jan 2026

Marlyn

yes

8/10

Excellent

02 Jan 2026

PRAMILA

Staff was amazing

Friends_and_family Friends

2/10

Poor

01 Jan 2026

Katie

Not a good experience. They charged us for extra things because one towel had make up on it. Staff came into our room in the morning at 9am when check out was at 12. Would not recommend

10/10

Exceptional

01 Jan 2026

Michael

Very friendly staff

Self

2/10

Poor

19 Dec 2025

karla

The heating in my room didnt work my entire stay there while the temperature outside was -7 degrees. It was 65 degrees in the room my entire stay. That just isnt livable. And everytime i tried to go speak to the staff about it, they were nowhere to be found. I also paid for hotel parking and ended up having my car towed because there is no clear signage for where hotel parking is. I paid for an upgrade and parking and was only left disappointed.

Leisure Friends

8/10

Excellent

17 Dec 2025

Sue

Great decor.

Leisure Family

4/10

Poor

07 Dec 2025

chris

Room was fine until I noticed there was some well established mold clearly visible on the baseboards. The tile in the shower wasn’t done properly and water has been seeping through the wall of the sleeping area. When I went to the front desk the next day they said they’d send a cleaner in to check it out, which opulent do anything. The front desk seemed irritated when I asked for a new room and obviously don’t know how mold works. The room I was moved into had the same poor tile install and guarantee there is water damage in the walls too. Wont be back.

10/10

Exceptional

29 Nov 2025

John

Room was great! Fun set up, clean, and modern. Front desk personnel was amazing and informative. Will stay again!

Friends_and_family Family

10/10

Exceptional

25 Nov 2025

Mohamad

great

Business

10/10

Exceptional

23 Nov 2025

Blanca

We rented two rooms for my daughter’s birthday day in Chicago. It was a great stay. Easy access to the metro. They helped me accommodate cars. Gave us unlimited coffee, tea, and hot chocolate. Receptionist was super friendly and helpful.

Friends_and_family Family

6/10

Pleasant

19 Nov 2025

Eric

Came back the t

10/10

Exceptional

19 Nov 2025

Cornell

Awesome stay friendly staff!!!

Leisure Partner

8/10

Excellent

13 Nov 2025

Todd

The room was nice and clean. The beds were comfortable and the bathroom was excellent.

4/10

Poor

04 Nov 2025

Cindi

discount hotel meals offered only at other locations

Leisure Family

10/10

Exceptional

03 Nov 2025

Charles

Great accommodations for a group, at a nice price. Loved the decor.

Leisure Family_with_children

10/10

Exceptional

03 Nov 2025

Stephen

The room was in great condition, the hotel was nice, and the staff was friendly.

Leisure Family

8/10

Excellent

31 Oct 2025

Camalla

The staff was nice. The room had a smell to it but it was comfortable

2/10

Poor

30 Oct 2025

Krystal

This was in a horrible location and it gives the appearance of human trafficking being part of their work.

Leisure Partner

8/10

Excellent

25 Oct 2025

Brianna

Our room with the 3 bunk beds was really cool. The staff was great.
However, the coffee counter as shown in the picture is permanently closed (we were really bummed about this) and we were also charged additional mandatory fees at check-in that we weren’t aware of while booking. Be prepared to add an additional $75 plus taxes /night to your stay when you check in.

Friends_and_family Family

10/10

Exceptional

22 Oct 2025

Cynthia

The only 2 pictures I took from the place

4/10

Poor

21 Oct 2025

Christopher

This hotel backs up on to the train tracks and my room was extremely noisy. I also had trouble checking in and never really saw anyone on site the whole time we were there. There were also some weird things with the housekeeping, including not making my bed and only having the tiniest shampoo / body wash bottles. I don't know if it's a soft launch but it just wasn't great, especially given the price that we paid.

Business

10/10

Exceptional

16 Oct 2025

Tiffany

Good stay but really strange smell we couldn’t get rid of

Friends_and_family Friends

10/10

Exceptional

15 Oct 2025

Brooklyn

clean room, parking situation was a bit rough and checking in was confusing

Leisure Partner

10/10

Exceptional

15 Aug 2025

Lakisha

Everything was perfect!!! Will definitely visit again!

2/10

Poor

14 Aug 2025

Shana

You’re front desk lady was incredibly rude and when I told her I can’t afford parking she practically laughed in my face and refused to refund my stay

8/10

Excellent

14 Aug 2025

Kassy

Safe neighborhood

Leisure Family

10/10

Exceptional

12 Aug 2025

Kia

Nice !

10/10

Exceptional

10 Aug 2025

Michael

They have some weird fee structure but they are included in the Expedia price.

That being said if you are going here maybe look into the perks of their resort fee and incorporate it into your plans ahead of time.

Very friendly staff.

8/10

Excellent

10 Aug 2025

POLYANNA

This was a very good stay for the price we paid. Modern interior, good sizes rooms, AC worked very well, average hotel beds, close to the L. Parking is $42 per night which is expensive but it’s normal for a big city, but parking is under the train tracks and kinda confusing. Overall, I’d stay here again if the price was better than other options.

Leisure Family_with_children

4/10

Poor

07 Aug 2025

Matthew

The bed was not made. The cost was very high given the low quality. The costs are hidden and did not appear high but they charge “processing fees” and it is $41/night to park the car under the train trestle on a dirt road. The gym facility does not work (two stationary bikes in a basement).

10/10

Exceptional

03 Aug 2025

Kevin

The location is pretty good, the subway pass by the side of the building but the noise is not too loud to do it uncomfortable in the night when you sleep, me and my friends would like to stay again when we have the opportunity to came back to Chicago

Leisure Friends

4/10

Poor

03 Aug 2025

Annie

Room was smaller than expected. No breakfast, serverd daily like the booking cite states also no pool. I wouldn't recommend staying here for a long stays or for small children especially if you plan on using amenities that most hotels have ie breakfast, pools, game room etc

4/10

Poor

01 Aug 2025

Brian

Surprise, not in a good way

No gym, no breakfast, food vouchers for restaurant.com worthless (no participating restaurants near the hotel) and hidden fees.

Partner

6/10

Pleasant

29 Jul 2025

Abbos

Very noisy. On the top of noise from metro plumbing pipes makes noise i had twice during one night.

Business Self

10/10

Exceptional

27 Jul 2025

Megan

There with a friend for a concert - we wanted someplace with easy access to the L Train. This was definitely it! We were on the 2nd floor with a window right next to the tracks and could barely hear the train go by. Didn't hear any of our neighbors, and the staff was always helpful and friendly!

Leisure Friends

10/10

Exceptional

27 Jul 2025

Hugo

solid hotel option
clean
no sink in room but they provide with water bottle

Leisure

10/10

Exceptional

27 Jul 2025

Juan

I love the staff; all of them

Business_and_leisure

10/10

Exceptional

25 Jul 2025

Paul

Great staff

10/10

Exceptional

23 Jul 2025

Amanda

It was a wonderful place to stay!

Leisure Self

4/10

Poor

22 Jul 2025

Jonathan

Unexpected fees at check in. Room is grungy and has a bad smell. Bed is dirty. Ick.

Business Self

6/10

Pleasant

21 Jul 2025

Verified traveler

The pictures didnt match the stay.next to subway. It looked better in pics

Friends_and_family Family

10/10

Exceptional

20 Jul 2025

Breehanna

I loved staying here! The staff was great and the neighborhood was quiet but near lots of attractions. .

Leisure Friends

10/10

Exceptional

20 Jul 2025

Allison

Modern hotel close to L

The room was smaller than I expected but not too bad, especially since I was just there to sleep. The bed was soft and comfy, but the pillows could have been a bit nicer (but I'm a pillow snob, so take it with a grain of salt). I was so pleasantly surprised to discover the hotel towel FULLY WRAPPED AROUND MY VERY PLUS SIZED BODY. Could. Not. Believe.
The room was right under the L but it wasn't super loud, I barely noticed it after a while. The walls are not very thick, however, and the ceilings are open to the pipes (industrial, not falling apart lol) and that's where the noise came from. And the light on the TV was soooooo bright that it was irritating as I tried to sleep.
Overall, a good place for one night.

Partner

10/10

Exceptional

20 Jul 2025

salvador

Staff!

Leisure Family

10/10

Exceptional

17 Jul 2025

Samuel

Gave more hostel vibes but I wish the fees were optional

Leisure Friends

6/10

Pleasant

16 Jul 2025

Jason

Felt like a Youth Hostel

This felt more like a hostel. Shared fridges in basement. Talked about breakfast but didn’t have that must only be for the other locations of hotel Chicago.
The bed was hard and the L was right outside my second floor room window like 6 feet away.
The bathroom toilet paper holder was broke and while it looked like it held the paper as soon as any pressure was applied. It fell apart.
The staff was nice and helpful when they were at the front desk. I needed to talk to someone in the morning of my check out and no one was there nor did anyone show up in the 20 minutes I waited before having to leave for my meetings.
There is an extra resort fee they attached that supposedly was for wifi, beverages (water and soda). And discounts at various touristy spots downtown. The fee was close to $100 a night plus parking. My parking was under the L. Where broken glass covered the ground. I’m lucky I haven’t gotten a flat tire since leaving.
At least they had coffee. Well, 3 Kurigs for coffee. Overall very underwhelming and left me feeling like I was at a youth hostel instead of a hotel. At least I didn’t have to share a bathroom
Oh and the police blocked off the. Kick in my last night so someone could film for a movie. That didn’t really cause any issues. Just the lights in the windows most of the night

Business

6/10

Pleasant

16 Jul 2025

Tim

There are scammy fees at this property

Leisure Family

10/10

Exceptional

13 Jul 2025

Jason

Great vibe and character. Close to public transit and various food choices.

Leisure Friends

2/10

Poor

13 Jul 2025

Broc

Was charged 210$ by the property when I was given a receipt for 80$. They still have not corrected this, and when I called they said there was nothing they could do because it shows they only charged me 80$ on their end.

Leisure

10/10

Exceptional

08 Jul 2025

Gilbert

Very nice place so far

Leisure Self

6/10

Pleasant

08 Jul 2025

Eileen

It was difficult to contact property earlier in the day. We wanted to just leave our bags inside until check in, but were unable to access building until past 12pm. Our flight landed at 7am.
Staff was very friendly and accommodating. There were a lot of accommodations on their pamphlet. Just wish it was easier to access earlier in the day.

Leisure Partner

8/10

Excellent

05 Jul 2025

Verified traveler

Conv

Staff was friendly.

Upon entering, the room smelled like ketchup, mustard, and hamburger grease. Although the train was right outside, it was surprisingly not too noisy.

The bed was comfy.

The AC made weird electrical noises.

The hotel room felt like an industrial cubby hole.

Self

2/10

Poor

04 Jul 2025

Ivy

The property was pleasant and generally well-maintained, offering a comfortable stay. However, the additional $130 in fees felt excessive, particularly given the limited amenities and services available. Greater transparency around these charges would enhance the overall guest experience.

Leisure

10/10

Exceptional

04 Jul 2025

Gabriel Alejandro

The rooms were excellent

6/10

Pleasant

30 Jun 2025

Andre

Faciilities we

2/10

Poor

29 Jun 2025

Derek

Bed frame was broken and they over charged me. Will not refund the over charge. Won’t stay here again.

4/10

Poor

26 Jun 2025

Latoya

This is the second time here and i had to switch room because of no working air conditioning in room

Leisure Partner

10/10

Exceptional

25 Jun 2025

Gisela

Easy check-in/out process…super friendly and attentive staff. Fun basement area with table tennis and shared kitchen. Affordable, close to Magnificent Mile area

Leisure Family

8/10

Excellent

21 Jun 2025

Jonathan

The accommodations were okay

10/10

Exceptional

09 Jun 2025

SIYATA

Venue

8/10

Excellent

06 Jun 2025

Jackie

Nice property, right on the train line. Parking was easy at the lot right next door. Rooms were very small, but worked well for just a place to crash for the night. Unique decor and secure entrance.

Leisure Family_with_children

2/10

Poor

04 Jun 2025

Omar

Paid almos $300 for a very small room. Recreation area was extremely humid.

2/10

Poor

04 Jun 2025

Candace

This place feels more like a repurposed asylum than a boutique hotel. Stark, cold, and eerily quiet — no music, barely any lighting, and zero hospitality. Staff were rude, manager worse, and maid service skipped our room entirely during a 4-night stay. Oh — and the elevator? Broken the whole time.

No bar, no food, no gym (unless you count two dusty Pelotons in a sad little rec room). Located on a loud train track with nothing walkable nearby.

Could’ve had potential, but no amount of “industrial chic” decor hides the fact that this place is just bleak. Avoid.

Business

2/10

Poor

03 Jun 2025

Kayla

Beware of the “benefits package fees” that this hotel makes you pay at your check in - along with the previous room fees I already paid prior to arriving at the hotel.
This is absolutely ridiculous fees to charge guests and 2 free alcoholic drinks (a night) does not equal $436 worth of benefits packages. Imo. Don’t stay here- you will be ripped off.

Business Self

10/10

Exceptional

03 Jun 2025

Heather

Such a cool spot! Loved the industrial vibe of the building and the super cool decor. The room was clean, minimal, and simple—no frills, but honestly, nothing more was needed. As city people, we didn’t mind the train at all—actually thought it was pretty cool watching it go by our window. The staff was incredibly helpful and accommodating, and we loved being able to walk to nearby lounges and great places to eat and drink. Definitely recommend!

Leisure Partner

2/10

Poor

02 Jun 2025

Marissa

After receiving multiple confirmation emails/texts throughout the day, my husband, juvenile daughter and I arrive at the hotel only to be told that our reservation had been canceled. According to the desk clerk, this happens all of the time. He did offer to try to find us another hotel but we did our own research and booked elsewhere. However, this was on a friday evening and aside from the severe inconvenience, the new hotel cost us a lot more money. And I never once received an email/text advising us of the cancelation, nor have I heard a word afterwards. Barely an apology, and this is repeat behavior from this chain according to one of their own employees.

Friends_and_family Family

4/10

Poor

02 Jun 2025

Alexander

AC was broken. Staff was able to provide two old box fans but barely made a difference. Hot, stuffy, smelly conditions all night/morning. Was told that they would waive the resort fee but who knows/cares.

Leisure Family

2/10

Poor

02 Jun 2025

Melissa

We showed up in the evening to be told that they had overbooked the hotel and did not have a room for us. It was not just us, the guests in front of us did not have a room, and two more guests behind us did not have a room. We had to find a room at 9 pm in Chicago and double the price.

2/10

Poor

01 Jun 2025

Joshua

Never was able to stay because it was the worst room I have ever been in.

6/10

Pleasant

31 May 2025

Brittany

Not the most friendly staff, but decent place to stay and served its purpose for what we needed. Don’t understand the check-in process via text since when we arrived, essentially had to do the whole thing over again in-person. Also they couldn’t initially find my reservation. All and all, wouldn’t recommend it unless you’re in a pinch snd need a last minute place to stay.

Friends_and_family Friends

4/10

Poor

30 May 2025

Dana

This hotel was interesting. I have good parts and bad parts about it. The good things were that I liked the hotel, the sporty design of the spaces, and the room itself. The location was good and close to the lake and magnificent mile, art museum, etc. So that was good.
The bad part was that upon my arrival there were issues at the front desk. The hotel had overbooked the property and luckily I was able to get a room with my family, but the next couple of groups that came to check in were turned away even though they had a reservation. I saw 2 different irate groups of people get turned away, by an extremely patient front desk worker at the hotel. I felt bad for the worker because the hotel chain put him in the horrible position to have to tell people that their room reservation didn’t exist and that being the weekend in Chicago, there were no rooms available anywhere that didn’t cost over $500 per night. There were some very mad people. The other horrible thing this hotel chain did was post a nightly rate but then make you accept a $93 ‘amenities fee’ for no reason. There were no amenities to speak of. No pool. No exercise weight set. No breakfast. Just an exercise bike and a keurig coffee maker in the basement. I felt like the extra charges was a complete scam, especially because there was a threatening sign posted in the lobby saying something like, ‘do not argue with or yell at the front desk staff about property fees or your reservation will be revoked! Stay elsewhere.

Leisure Family

2/10

Poor

25 May 2025

MANJOT

Horrible Experience – Do Not Book This Hotel Through Expedia or Otherwise!

I had an absolutely terrible experience with this hotel that I would never wish on anyone. I had already booked and received confirmation through Expedia, and when I showed up to check in late at night, I was told the hotel was sold out. No explanation, no accountability – just a cold apology at the counter and a dismissive attitude.

They refused to honour the confirmed reservation, kicked me out in the middle of the night, and left me stranded with no alternatives. Every nearby hotel was also sold out. I was left with nowhere to go, no solution, and no help from the hotel staff who simply shrugged it off as if it wasn’t their problem.

This kind of treatment is completely unacceptable and unprofessional. If you can’t trust a hotel to honour a confirmed booking, especially late at night, then what’s the point of booking in advance at all?

Expedia should remove this hotel from their platform immediately. I highly urge everyone to stay away from this property – do NOT book this hotel, ever. It’s not worth the risk. They do not care about guests, even those with valid, prepaid reservations. You deserve better.

8/10

Excellent

23 May 2025

Chastity

Great location and decor. Too many overage charges. Paid double of what was listed as price.

Business

10/10

Exceptional

21 May 2025

Roselle

Property was very clean, and the theme is super cute

8/10

Excellent

21 May 2025

Karen

I liked that it was different, minimal (which I consider good!), and that parking was nearby. Perfect for us as we were only spending one night and found it super convenient for our needs. It was comfortable, could NOT hear the el running by, clean, friendly staff. The only thing that I did not like was the mandatory package that was of no use at all to us. I wish they would reconsider that and make it an option instead. Other than that I worked out great for us.

Leisure Family

4/10

Poor

20 May 2025

Verified traveler

Next too railway : (

The pricing is intransparent. The bill I got from the hotel does not match the invoice from hotels.com. confusing 3rd party booking. The hotel is about 50 feet away from a railway. Very loud. No coffee maker in room. Overpriced in my opinion.

Business

10/10

Exceptional

18 May 2025

Sam

Lovely staff, secure building with areas to leave luggage before checkin if you get in early

Leisure Friends

10/10

Exceptional

18 May 2025

christine

Nice spacious room. Clean.

Leisure Family

6/10

Pleasant

17 May 2025

Allison

Definitely be aware of all the fees that go into this place. We had a water leak in the room and unfortunately couldn’t move because they were fully booked, but we got some money refunded.

Leisure Partner

10/10

Exceptional

12 May 2025

Gilberto

Nice place and delivered as promised

Business

2/10

Poor

11 May 2025

Anita

No amenities. But charged $49.95. Reported. No solution for refund

Leisure

10/10

Exceptional

05 May 2025

Samantha

Good stay

10/10

Exceptional

02 May 2025

Miri M.

i loved staying here, their concept was so unique, and everything was so nice!! the staff was AMAZING!

Leisure Family

10/10

Exceptional

29 Apr 2025

Shevonia

Great place to stay

Business Family

6/10

Pleasant

27 Apr 2025

James

Property was adequate lot of “hitting fees

Leisure Friends

10/10

Exceptional

27 Apr 2025

Michel

Nous avons passé un formidable séjour.

Friends_and_family Friends

4/10

Poor

26 Apr 2025

Tara

The room was hot and stuffy and the A/C didn’t work. The walls are so thin that we (including our children) could hear people across the hall having sex. The tv remote barely worked. The bathroom door didn’t latch. The ice maker was broken. There was someone else’s water bottle under one of the mattresses. The person at the front desk was friendly upon arrival. The beds were comfortable.

10/10

Exceptional

23 Apr 2025

Tyrrell

Great stay

Business_and_leisure