Name: Arlo Chicago
Address: 168 N Michigan Avenue, Chicago - Il, 60601, US

10/10

Exceptional

31 Jul 2026

Carolanne

Everything upon arrival was great, i was lacking in sleep due to early flight and when i showed up at 10 am , they had a room I got check in after a 10 min wait. The reception staff were accommodating and super friendly.
I was able to get fully rested for the busy events of my visit that evening and next day. The room was perfect for my needs, king bed comfy, the welcome fortune cookies cute, the waters all very appreciated.
The restaurant was busy but staff were very nice and hard working. Food was great, and the included breakfast was yummy!
The location was perfect for Lollapalooza and i felt i really got great value for my stay!

10/10

Exceptional

31 Jul 2026

Anjum

Lovely hotel and nice room with a nice view

6/10

Pleasant

31 Jul 2026

Ashley E.

The walls need to be cleaned all around, stain on my sheet was replaced but staff tried to tell me it was something that I know it was not.

10/10

Exceptional

31 Jul 2026

Annaliese

Very clean, friendly, and great location.

10/10

Exceptional

30 Jul 2026

Marcus

My stay here was wonderful. Staff was helpful getting us an ironing board, housekeeping did a great job everytime we came back to our room. Staff greeted us every time we entered and left the building and the location is great walking distance for everything Downtown Chicago has to offer. We will definitely be booking Arlo again.

6/10

Pleasant

30 Jul 2026

Iris

Staff were great. Terrific location. Only issue was that the walls are thin and the noise level was not ideal. Our room had a connecting door with another and we could hear whole conversations, along with a crying baby.

8/10

Excellent

29 Jul 2026

Eric

We stayed at the Arlo one night recently and liked it very much. It's in a great location on the Magnificent Mile/ Michigan Ave. Our room was small and compact but very comfortable and well-equipped. Everything was very clean and well-appointed. The only negative was that we could hear a fair amount of street noise (people talking on the sidewalk) even though we were on one of the top floors (16th, I believe), which surprised us a bit but it quieted down after awhile. We would stay here again and definitely recommend.

8/10

Excellent

29 Jul 2026

Alaina

Good hotel but very very loud bc of the street

10/10

Exceptional

29 Jul 2026

Naima

Arlo is perfectly situated, safe, accessible, bougie and beautiful. If you're considering staying, do it. You won't regret it.

10/10

Exceptional

28 Jul 2026

Kenneth

My stay was comfortable and enjoyable.

10/10

Exceptional

28 Jul 2026

Robert

Loved the location and all around great hotel.

6/10

Pleasant

28 Jul 2026

Erik

Tell people in advance that you’ll have to pay $65 every time you leave to go anywhere because parking isn’t free and everytime you leave out to go anywhere you have to leave then repay,even if you get your ticket validated for a $23 discount who still want to pay $45 every time they leave,then they say you can check in early,and have all these different rate for different times of and when you show up but when you try to get early check in nothings available,so what’s the point of having it,it’s very frustrating coming from out of town trying to check n early willing to pay the fees but then not have a room

10/10

Exceptional

27 Jul 2026

Stephanie

Really great restaurant! Staff was amazing and so helpful! Very very nice rooms!

8/10

Excellent

27 Jul 2026

Jessica

Nice room. But very tight. No view as advertised but really great staff. Great location too

10/10

Exceptional

27 Jul 2026

Jacqueline

I love the property was clean and centrally located. The staff was very nice and knowledgeable of the city/ I would most definitely recommend and stay there again.

10/10

Exceptional

27 Jul 2026

shemicha

The property was outstanding, Bryce was wonderful. I will definitely be back for another stay.

10/10

Exceptional

26 Jul 2026

Altonio

Everything was perfect

10/10

Exceptional

26 Jul 2026

Diana

Clean

10/10

Exceptional

25 Jul 2026

Darius

Amazing hotel. Well worth the $$$

10/10

Exceptional

25 Jul 2026

Theresa

Great helpful staff. Good food at restaurant

10/10

Exceptional

24 Jul 2026

Linda

Perfect location for musical productions at Millennium Park. The hotel was clean, staff were friendly and breakfast was great.

10/10

Exceptional

24 Jul 2026

Kirstie

Well located on Michigan Avenue with ‘the bean’ and the river within a few minutes walk. The hotel has a very contemporary feel, while being housed in a beautiful old building, and lots of modern touches. Our room was bright, airy and spacious with plenty of room for my wheelchair and a fully accessible shower. Coffee machine was great and my son loved the fortune cookies left on the bed. There were plenty of towels in the bathroom & soap/handcream/shampoo/conditioner/body wash dispensers were filled.
Of particular note were the staff who were friendly, efficient and could not do enough to help. Will definitely stay here again

8/10

Excellent

24 Jul 2026

Michael

This place had a great location and was very clean. Their coffee from their restaurant was really good. The only real drawbacks were that the king room was very small and had no usable refrigerator for our drinks or restaurant leftovers. I did appreciate the discounted parking at the nearby garage for being a hotel guest. It was $40 per day compared to the normal rate of $65. Contact the Arlo front desk for details.

8/10

Excellent

24 Jul 2026

Stephen

Overall it was a very good stay. The bed was too soft for me, but that’s just one person’s preference, I know. I wish the mattress had been firm.

10/10

Exceptional

24 Jul 2026

Celeste

No where to purchase snacks or drinks inside the hotel.

Partner

8/10

Excellent

23 Jul 2026

Kathryn

It was definitely nice but definitely a boutique hotel. Nothing special. Tiny rooms. Served its purpose. Definitely could hear lots of noises. Not soundproof at all.

10/10

Exceptional

23 Jul 2026

Stephanie

i love arlo!

10/10

Exceptional

23 Jul 2026

Alma Lydia

Great hotel ! Super close to everything

8/10

Excellent

22 Jul 2026

Susan

The Arlo is a cool little hotel right near all the fun things in the Loop. We had a great room with a great view of Millennium Park, which was the best part by far! Not sure what their \"resort fee\" covers - there are no amenities & this is not a resort!! Just an excuse to charge extra $$. But if you have the money, this place is cute. Was very disappointed by the thin, scratchy towels. At another hotel costing about the same, we got the softest, fluffiest towels, but here? Cheap. I did love the verbena soap, shampoo & conditioner, & the shower was very nice. Wish I had a nice towel to dry off with!

Partner

10/10

Exceptional

21 Jul 2026

Stephanie

The staff was very welcoming when we arrived. Was able to check in a little early, which was amazing!
The room was clean, the elevator was clean and the halls were clean. Very clean hotel overall.
Will suggest this hotel to all mt friends.

10/10

Exceptional

21 Jul 2026

Keyona

I like that they had a little restaurant in the hotel and you get a discount for staying there.

Partner

10/10

Exceptional

20 Jul 2026

Yolanda

The customer service was amazing, the staff were all so nice and helpful! The room was very clean and the location is so close to the main Chicago attractions! I definitely recommend And I will be returning!

Partner

10/10

Exceptional

20 Jul 2026

Luis

very centrally located, chic, and comfortable. super comfortable bed in a very quiet room. didn't try the restaurant (I mean... its chicago, there are a million delicious places to eat) but, I could see how it would do in a pinch.

definitely a recommendable hotel

Partner

10/10

Exceptional

20 Jul 2026

THOMAS

Staff was great and I really enjoyed the vibe of the Property

Self

8/10

Excellent

20 Jul 2026

Allysa

Outstanding hotel and service... TERRIBLE PARKING SITUATION! You park offsite about a block away in a public garage. Arlo gives you a sticker to \"validate\" your parking. It says online $40 a day to stay, $55 for in and out privileges. I parked my car for 3 nights, expecting $120 and instead it was $195! The hotel itself is stunning, the best service, clean, high end coffee in the rooms, filtered water filling station in the gym, super clean. But the park was really frustrating.

Friends_and_family Friends

4/10

Poor

20 Jul 2026

DONNA

Our room was far too noisy. If you plan on sleeping do NOT stay there. For the price I expected it to be much nicer. The room was clean but very small. Overall I would not stay there again

Friends_and_family Friends

10/10

Exceptional

19 Jul 2026

Enrique

Great location

10/10

Exceptional

18 Jul 2026

marlon

The breakfast was good, the location and the hotel it self were very good, but the staff was great. This hotel easily has some of the best customer service that I've seen.

Family

10/10

Exceptional

18 Jul 2026

Bailey

Very clean and trendy hotel! Perfect for a girls weekend or couples getaway. Felt very safe, staff was helpful, and location couldn’t have been any better for seeing the sights of Chicago.

Friends_and_family Friends

10/10

Exceptional

17 Jul 2026

Mary Lou

This is my go to Chicago hotel for business travel. It would be great for a fun trip as well. The location is ideal!

Self

10/10

Exceptional

17 Jul 2026

Jamal

Clean, great location, and the staff was awesome

Partner

10/10

Exceptional

16 Jul 2026

Shane

Perfect place to stay in the Loop. We will be back

Family_with_children

8/10

Excellent

15 Jul 2026

Ronald

Location is terrific for downtown activities. We'll positioned for engaging with Architectural Tours, Magnificent Mile, Navy Pier, Millennium Park and the Art Institute. It is also positioned for noise coming from Michigan Avenue. The benefits are accompanied by drawbacks.

Friends

10/10

Exceptional

15 Jul 2026

April

Loved the location, gym, staff friendliness

10/10

Exceptional

15 Jul 2026

Joseph I.

Very kind and welcoming staff! Enjoyed my stay very much!

Business

10/10

Exceptional

14 Jul 2026

Alejandro

Clean, restaurant was excellent, staff was great, location was amazing
Our waitress Nadia was amazing!!

Family

10/10

Exceptional

14 Jul 2026

Joseph

Great spot.

10/10

Exceptional

14 Jul 2026

Gabrielle

Friendliest staff and clean

Family

10/10

Exceptional

14 Jul 2026

Kevin

Great location, pretty clean. Couch in room definitely could use a deep cleaning, staff were friendly

10/10

Exceptional

13 Jul 2026

Shaylah

Perfect location and stay, it was really good for solo travel as wel.

Self

6/10

Pleasant

13 Jul 2026

Debra

It was a great location and a nice room. However the TV would come on in the middle of the night, and you would turn it off and it would come on again. This happened all night. When I spoke with someone they sent someone up and they could not fix it. We were there 5 nights and there was never a resolution. They explained it was not really their fault- it was a new system. Just was very disappointed - it made it hard to sleep.

Family_with_children

8/10

Excellent

13 Jul 2026

Matthew

Right next to Michigan Avenue. Only a few blocks from the River area. Smaller rooms. A nice stay.

Self

6/10

Pleasant

13 Jul 2026

Bryan

I've never complained about noise at a hotel, but the sound of motorcycles hot rodding up and down Michigan Avenue all night was deafening, despite being 10 floors up. I'm sure it's better during the winter months but I wouldn't recommend this hotel during the warmer months. The hotel was clean and the staff were friendly, Location is great if you want to be in the middle of all the tourist activities.

Partner

10/10

Exceptional

12 Jul 2026

Mya

The room was spacious and clean, not having a view of anything sucked, but it was in a great spot for walking downtown

Friends

10/10

Exceptional

12 Jul 2026

Haylee

The location is perfect for walking, the restaurant is delicious, and the hotel is cute and chic, perfect for anyone

Friends

10/10

Exceptional

12 Jul 2026

Kathy

The hotel was clean, quiet and delightful. Open windows in the restaurant on Michigan Avenue were refreshing during happy hour. Good price for the excellent location. Definitely will be back.

Self

10/10

Exceptional

12 Jul 2026

Joe

Property had an amazing location and was very comfortable!

6/10

Pleasant

11 Jul 2026

Joachim

Overall, I had a nice day at the Arlo. The room was simple, but well appointed and efficiently organized. Staff was helpful. While the hotel was busy, I still had a restful and quiet day. The unpleasant surprise came upon checkout. The hotel charges a resort fee of $25 for things such as Wi-Fi or a bottle of water in the room. That seems ludicrous, as these amenities are often in other hotels. In essence, the resort fee is simply an additional charge for the room not incorporated into the room fee as displayed on Hotels.com. This seems deceptive and unnecessary.These shenanigans I have observed in Las Vegas and I was surprised to find them in Chicago. Overall,

Self

10/10

Exceptional

10 Jul 2026

Shanice

Our stay was wonderful! The free breakfast vouchers we received to the cute Fortune cookies as a welcome, we will be back! The staff, specifically, Nick, he was a true gem! Our Lyft driver left us and he was so helpful!

Friends_and_family Family

8/10

Excellent

10 Jul 2026

Barry

The staff were wonderful. We had a technical problem with the TV in our room, and it took a couple days to get it resolved, but the staff stayed on top of the issue until it was resolved. Front desk folks were friendly, engaging, and responsive. The cleaning staff were amazing. The room was small, but tidy and aesthetically pleasing. And the location was kind of in the middle of everything. Walking distance to any number of restaurants and points of interest, with a bus stop right outside the front door. The view out our window was nothing to write home about; just a part of being situated in the middle of tall buildings. The available TV channel selection was quite poor: every option was ad-driven and there was no way for us to stream media from our personal devices (this feels like a must in any modern hotel). Also, one-play toilet tissue seems to be an industry standard, but it also feels like an insult to someone paying hundreds of dollars a night. Overall, very good experience, though. Well done.

Partner

8/10

Excellent

10 Jul 2026

Peter

It's not gonna knock your socks off or anything, but it's a perfectly fine hotel for the money. The location is convenient. The bed is comfy. It has robes and a decent coffeemaker. All perfectly fine. Oh, and they'll give you bottled water as often as you ask. So that's a nice touch.

Self

10/10

Exceptional

09 Jul 2026

William

Great room, location and staff.

Partner

8/10

Excellent

09 Jul 2026

Eyerusalem

We loved the hotel. It was cute and simple and also clean. I ended up extending from two nights to three.

One of the downside is there is no Valet, it’s self parking for $55 per night for in & out privilege.
Mind you the parking garage and the hotel is not in the same place. It was few blocks away.

Friends_and_family Friends

10/10

Exceptional

07 Jul 2026

Sayantika

Had a fantastic leisure stay here — comfortable rooms, a great location for exploring the city, and genuinely friendly, helpful staff. The amenities were a nice bonus too. Everything about the experience felt easy and well done. Would definitely stay again on our next trip to Chicago!

Partner

8/10

Excellent

07 Jul 2026

Megan D.

The hotel was cute, aesthetic and wonderful smelling (hello Hotel Lobby scent) and the front desk staff were all exceptionally kind and helpful. The king room we had was a tad small, but as expected given the location. Do note that the bathroom door is only a sliding ‘barn door’ style and does not entirely enclose it. The location was excellent, close to Millennium Park, the River, and right on the Miracle Mile. We personally had a good view, but did see that some of the other rooms looked directly (and very closely) to another building which limited the view and sunlight if that’s important to you. The only negative experience was the subpar housekeeping. One day our room was not cleaned at all despite us being out of the room all day and having asked the front desk in the morning on our way out to request that the bedding was changed. The other days our room was cleaned but not to the standard I’d expect - items we had on desk were not organized or set out nicely, and the bathroom counter was not wiped down at any point during the stay. It’s small details but I do enjoy coming back to my room and feeling like it’s more organized and tidied rather than just the bedding made and fresh towels set on the (dirty) bathroom counter.

Partner

10/10

Exceptional

07 Jul 2026

Sayantika

Had a fantastic leisure stay here — comfortable rooms, a great location for exploring the city, and genuinely friendly, helpful staff. The amenities were a nice bonus too. Everything about the experience felt easy and well done. Would definitely stay again on our next trip to Chicago!

Partner

10/10

Exceptional

07 Jul 2026

Moani

Loved the stay, the location is close to a lot of tourist attractions right in Michigan Ave. The room was small but modern, clean and the tall windows were nice. Room service was quick and the on site restaurant was great for an afternoon cocktail. It was rainy the whole weekend and the room had an umbrella in it. Really nice staff

Partner

8/10

Excellent

07 Jul 2026

Saba

Rooms are very comfortable. Great staff, sweet hotel. Parking is a bit of a problem

Family

10/10

Exceptional

06 Jul 2026

Lori

Room was clean and bathroom had nice layout with plenty of countertop space, even a lower shelf, for all my stuff. Staff was accommodating, making sure we got purified water, extra espresso capsules; even emptied the alcohol from the minibar at our request. Everything done promptly and cheerfully.

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Liane

Great place to stay! Location was wonderful, hotel clean and the breakfast with 15% off was really nice!

Partner

10/10

Exceptional

06 Jul 2026

Erik

Amazing place to see the sights of Chicago. Literally right across from the Bean. The staff was phenomenal and the room was spotless. The bed quality was top notch, as was the room service. Only quibble was that the shower dial was a bit faulty and would not stay at the desired setting makin the water hotter than we wanted. Other than that our experience was excellent. Highly recommended!!

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Shamso

Great stay

Family_with_children

10/10

Exceptional

05 Jul 2026

Matt

Wonderful stay. Hotel was very nice and modern and clean. Check in was a breeze and everyone was super helpful. Location is perfect.

10/10

Exceptional

05 Jul 2026

Chris

Staff were very helpful and nice.

Family_with_children

10/10

Exceptional

05 Jul 2026

Ashley

Everyone was super friendly, kept very clean, and super convenient location. We could walk pretty much everywhere! We were never able to time our outings with housekeeping, so we only had service once out of the three nights we were there, but each time the hotel would message us to see if we needed anything, so that was really nice.

Partner

10/10

Exceptional

03 Jul 2026

Michael

Great location. Helpful and friendly staff. Nice restaurant for breakfast. One of the best places I’ve stayed.

10/10

Exceptional

03 Jul 2026

Areli

Good location. Friendly staff.

Partner

10/10

Exceptional

02 Jul 2026

Mary Lou

The location of the Arlo Chicago is super convenient and the hotel is quiet and comfy.

Self

8/10

Excellent

02 Jul 2026

Brittany

PERFECT location! So close to parking and everything we wanted to do and an easy bus ride up and down Michigan Ave. Only thing we missed was a normal in room coffee maker not a fancy espresso maker yick.

Family_with_children

10/10

Exceptional

01 Jul 2026

Gwendolyn

Great staff, location and hotel

Family_with_children

10/10

Exceptional

01 Jul 2026

Jose

The room was very clean. The expresso machine was a great touch. The hotel is in a perfect location just steps from the Bean and short walks to all the best tourist spots. The hotel is steps from the Metra and 2 blocks from the L.

All hotel staff were professional and pleasant. Special shout out to the bell hop, Antwone. He knows his city and was extremely helpful and kind. Give that man a raise!

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

DaShanae

The staff at the front desk provided amazing customer service. Rooms were nice and clean too.

Friends_and_family Friends

10/10

Exceptional

30 Jun 2026

Margaret

The only thing that could have been better was the number of outlets by the beds to charge electronics. Nick at the front desk was very helpful & amazing!

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Ashleigh

I have nothing negative to say about the Arlo Chicago. I loved it so much I am looking to see if they have a members program.

Clean bedroom, well designed, accommodating staff, and good food in the restaurant. They Pride decor and accessories was fun to have to take to the parade.

They reserved me in a room where it was not too high since I have anxiety in high buildings.

Thanks again, Arlo.

Self

8/10

Excellent

30 Jun 2026

Stephanie Joan

Lovely property , excellent location, lovely helpful staff. Room was nice and clean and the other area of the hotel maintained a clean and modern aesthetic. Looked as good as the pictures.

Self

10/10

Exceptional

29 Jun 2026

JJ

Highly recommend! The location was great.

10/10

Exceptional

29 Jun 2026

Zhenyu

Good

6/10

Pleasant

29 Jun 2026

Kara

We thought we'd give the Arlo a try, since it looked promising online. The room was good in terms of space and cleanliness, but incredibly dark with hardly any natural light. Thankfully, we were only there for one night. If we had been there for much longer, the lack of light would have been an issue. Breakfast was mediocre, service was the same. One waitress worked the entire restaurant, which was full. Needless to say, nothing was moving that quickly.

Family_with_children

10/10

Exceptional

28 Jun 2026

Katherine

Great swag in room.

10/10

Exceptional

28 Jun 2026

Jill

The Arlo Chicago is in a great walking location for downtown Chicago or the CTA. We were easily able to access both. The hotel room was not big but super clean & all the necessary amenities. Plus lots of goodies to buy if you wish. Staff was awesome. Very helpful & kind. The restaurant served great food & drink. Highly recommend.

Partner

10/10

Exceptional

27 Jun 2026

Ashley

The staff is always amazingly friendly and helpful. Your beds are the most comfortable beds ive ever slept on and the reason I come back. Only thing I would suggest is ponchos for when it rains.

Self

10/10

Exceptional

27 Jun 2026

Sara

The hotel was beautiful and well kept. It is situated in a very safe and walkable part of Chicago. The hotel doors are locked after 9pm with access only via hotel card. I felt very safe and secure there. Lots of food options and attractions nearby to walk to. The staff were very friendly and there is a designated ride share spot. The room is well stocked with snacks and drink assortments (for additional charge) but super convenient!

My only complaint was the hotel restaurant was short staffed. I personally would not try their restaurant again. There was only one waitress working that particular morning. I waited probably 15 minutes to be seated and the restaurant only had 3 groups (2 couples and 1 solo guest). After I was seated I waited another 15 minutes and the waitress never came back. A kind kitchen worker noticed I still had not been helped (it’s an open kitchen) and took my order and brought my drink and later my food. The waitress never came back to ask if I needed a refill (which I really did want one). I never saw her again until she dropped off the check. I waited some more thinking she was going to come back for payment but never did. I ended up having to walk over to her and hand her my card telling her I was ready to pay and go.

Self

10/10

Exceptional

27 Jun 2026

Latoya

Love this place. Great ambiance.

10/10

Exceptional

26 Jun 2026

Hani

Great location and place

Family

4/10

Poor

26 Jun 2026

matt

1st house keeper knocked on my door an hour or two before checkout, I told them I don't need housekeeping. 2nd housekeeper came half an hour later, did not announce themselves as housekeeping and proceeded to open my door. Luckily I had the latch set so they couldn't open it all the way. They then announced themselves as housekeeping after they couldn't get in. When is this ok? No I didn't have the do not disturb sign up, it was well before checkout though.

Self

10/10

Exceptional

25 Jun 2026

Priyamvada

Excellent location, clean comfortable modern hotel room, very helpful & friendly staff

Family

10/10

Exceptional

25 Jun 2026

Shameka

I had an exceptional experience! The entire staff was warm, welcoming, and truly made my stay unforgettable.

I especially want to recognize the bartender from Sacramento, I wish I could remember her name because she absolutely deserves the recognition (and a raise!). She was incredibly personable, attentive, and made every interaction so enjoyable. She was genuinely the highlight of my stay.

Shout out to the bartender from Sacramento, you are the star! Thank you for making an already amazing experience even better. I’ll definitely be back!

Business

10/10

Exceptional

25 Jun 2026

Brittany

Nice hotel. Would recommend.

Self

10/10

Exceptional

24 Jun 2026

Jill

I got the millennium king room and it was worth the extra cost--the view was spectacular at all times of day and night. The hotel and staff were welcoming and helpful and the rooms are stocked with everything you need.

Self

10/10

Exceptional

23 Jun 2026

Nathan

Great place to stay! Top notch restaurant and room service.