Kimpton Gray Hotel

United States , Chicago - IL
CHICAGO, 122 W Monroe St, Chicago, Il 60603
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100 reviews shown

10/10

Exceptional

08 Mar 2026

Kantina J

This was my first time ever staying at the Kimpton and it was absolutely amazing

Self

10/10

Exceptional

06 Mar 2026

Chelsey

Amazing hotel, amazing location

10/10

Exceptional

04 Mar 2026

Rebecca

Great

10/10

Exceptional

23 Feb 2026

Kaitlyn

Wonderful hotel to stay at. Located right downtown and a close walk to everything. Loved the complimentary cocktail hour too!

Partner

10/10

Exceptional

13 Feb 2026

Chintoo

Great location, very friendly staff, clean rooms

Business

4/10

Poor

08 Feb 2026

Basim

No coffee maker in rooms ,cleaning of room didn’t get done till after 5pm

Business Partner

10/10

Exceptional

29 Jan 2026

Thomas

Very nice staff!

4/10

Poor

23 Jan 2026

Brytebridge

Staff support was amazing. However, they are not engineers. The room was freezing the first night, fixed the following morning temporarily, but the second evening, it could not keep up, so I endured another cold night.

8/10

Excellent

18 Jan 2026

Bartholomew Casimir

Enjoyed our time at this hotel.

Leisure Partner

10/10

Exceptional

11 Jan 2026

Stephanie

Friendly and welcoming staff, extremely helpful valet, beautiful room, comfortable beds, and a warm ambiance. We genuinely enjoyed our stay here. We were only in town for one night, but we would have easily been comfortable here for a longer stay. Walking distance to many popular places, and the hotel itself was in a safe area. (Whenever I travel without my husband, that is of particular concern, so it was appreciated.) The next time we're in town for a show, we will absolutely stay at the Kimpton Gray again.

Leisure Family

10/10

Exceptional

11 Jan 2026

Domenic

Great check in. The wine was a best treat with check in.

Friends_and_family Family

10/10

Exceptional

06 Jan 2026

Kevin

A very nice hotel. We had a great stay! Quiet, safe, and a convenient location. I'd gladly stay here again!

Leisure Partner

6/10

Pleasant

04 Jan 2026

Lorien

It was okay. I believe the photos were more impressive than actual in person.

Partner

6/10

Pleasant

02 Jan 2026

Brandi

Room was decent. The room service hung up on me twice. My third attempt I was told it was too late to order room service. It was New Years Day and choices in food was very slim. It was pretty frigid and my daughter did not want to go out in the cold.Ms. m at the front desk offered

Friends_and_family Family

2/10

Poor

31 Dec 2025

Hajime

Did not have room on New Year’s Eve. Had to make emergency room serch

Partner

10/10

Exceptional

30 Dec 2025

Sam

Great rooms and customer service

10/10

Exceptional

30 Dec 2025

Ellen

The staff was gracious and the room was lovely. The bed was very comfortable. They allowed us to check in early even though we did not request it.

Leisure Family

10/10

Exceptional

29 Dec 2025

Pamela

The room was spotless, the food was wonderful, the staff were very friendly.

Partner

10/10

Exceptional

28 Dec 2025

Sharon

Nice welcome! Complimentary “happy hour.” Room was clean, friendly staff, great location. Expensive nightly parking.

Leisure Friends

10/10

Exceptional

26 Dec 2025

Monica

I've stayed at a few downtown hotels in the Chicago Loop before and this one is by far my favorite! The staff was very friendly and attentive, and hotel itself was very beautiful, clean and comfortable. The location is fantastic, especially so close to the trains. Would happily come back for another stay!

Partner

10/10

Exceptional

23 Dec 2025

Lori

Absolutely fantastic pet-friendly property located in the heart of downtown. Every staff member we interacted with was incredibly friendly and helpful! Will definitely stay here again!

Leisure Partner

10/10

Exceptional

21 Dec 2025

audra

Clean room. Comfy bed

Friends_and_family Family

8/10

Excellent

14 Dec 2025

Alisha

Great Experience! The Staff Was Exceptional! Will Definitely Stay At This Hotel Again.

Leisure Self

10/10

Exceptional

10 Dec 2025

Rogers

Excellent hotel. I highly recommend.

10/10

Exceptional

26 Nov 2025

Niya

The hotel staff are very warm and attentive. They do their best to help every guest. Guests can pick up bottled water at the front desk, and there is a spot at the entrance where you can temporarily park to load and unload your luggage.

Business

10/10

Exceptional

23 Nov 2025

Michele

Spacious, beautifully decorated room. Beautiful architecture in the building. Great location close to lots of restaurants and shopping.

Leisure Friends

10/10

Exceptional

21 Nov 2025

Ashley

I absolutely loved my stay at this property! Everything—from the warm, welcoming atmosphere to the beautifully maintained rooms—made the experience unforgettable. The staff were incredibly kind, and every detail felt thoughtfully designed for comfort. I can’t wait to come back!

Leisure Friends

8/10

Excellent

13 Nov 2025

Jason

Room is excellent

10/10

Exceptional

08 Nov 2025

Kayla

Very accommodating and polite staff

Leisure Partner

10/10

Exceptional

04 Nov 2025

Patrick

Love Kimpton and the hospitality!

10/10

Exceptional

04 Nov 2025

Brittany

Fabulous hotel

10/10

Exceptional

27 Oct 2025

Eris

Everything was great. Highly recommend
This hotel

Leisure Partner

10/10

Exceptional

25 Oct 2025

Kayla

Lovely hotel

10/10

Exceptional

05 Oct 2025

Daniel

Overall excellence! Wine hour was great. Staff couldn’t have been better.

Friends_and_family Friends

2/10

Poor

05 Oct 2025

Kamanta

The hotel charged me $50 more than Expedia’s quoted cost. The old bait and switch for a substandard hotel.

6/10

Pleasant

28 Sep 2025

Juan

I was not impressed overall and honestly expected much more from a 4.5-star hotel in Chicago.

Check-in with the concierge was smooth, and the staff was polite and efficient, which I appreciated. However, the condition of the common areas left a lot to be desired. The hallways and entrance carpets looked unclean, and the elevators also did not feel particularly clean. The lighting in the entrance area was poor and gave off a rather uninviting vibe.

Service was inconsistent: I requested a blanket one night, and it took nearly an hour to arrive. Access to water was inconvenient—only two bottles were provided, and there weren’t enough fountains. Offering reusable bottles for guests to refill would be a much better experience.

The in-room amenities were disappointing. Towels looked worn and old, the shower had weak water pressure and limited flow, and it was unclear what room service was available, if any.

Overall, while the staff was professional, the property itself did not live up to the standard I was expecting. Definitely not on par with what a 4.5-star rating suggests. Will not return and certainly do not reccomend.

Business

10/10

Exceptional

24 Sep 2025

Peter

Excellent hotel with great options.

Business_and_leisure Partner

10/10

Exceptional

21 Sep 2025

Jeffrey

Very nice hotel

8/10

Excellent

17 Sep 2025

Seta

Although it’s a nice conveniently located and clean hotel in the downtown area with great staff, ask for a printed invoice when you check out rather than get an e-invoice. And the reason for that is, we were going to be charged for parking for 2 days ( parking isn’t cheap in Chicago at all) although we didn’t even have a car! ☹️ and also for a meal we didn’t charge to the room. They were all reversed but was a bit disappointing.

Leisure Friends

10/10

Exceptional

15 Sep 2025

Frank

Wow! That's all I can say!
But, I'm going to find the words to say more, because this hotel and its great staff deserve it!
I booked this hotel a while ago for my husband's surprise birthday vacation.
It was a total of 6 of us, I love IHG! This one is definitely 1 of the top locations that I've visited in the past 15 to 20 years.

I'm talking conveniently easy to locate, and very kind staff.
Everyone, from the door person to registration staff, to the cleaning staff was so courteous all the time! They speak when they see you. They hold doors, and they answer questions!

Our first great experience was with Shay and Andrew.
We arrived a little early, a little too early to check in, and was told that they sold out the previous evening, and there would be a wait to check in. These 2 individuals were very helpful with allowing us to store our luggage and provided great recommendations for things to do while we await our room.
Their enthusiasm and personality were top-tier. And to be honest, they looked great! They were the perfect representation of what I want to see when visiting a business. This dynamic duo spoke very well, provided great professional, genuine, kind service. These guys are gems!
Management, make sure these two get anything they want and everything they deserve to keep them representing IHG.

I've written so much about the staff, I forgot to mention the décor during my stay! The décor was amazing!
5 Star Stay!! Highly recommended !!

Leisure Friends

10/10

Exceptional

14 Sep 2025

Amy

The front desk folks were super helpful for local recommendations. The beds were very comfortable, the metro was just a couple blocks away, and it was easy walking distance to many restaurants and points of interest.

Leisure Friends

10/10

Exceptional

14 Sep 2025

Tisha

Amazing stay

10/10

Exceptional

13 Sep 2025

Michael

Great Stay

Our room was comfortable, clean and exactly what we needed for the trip. I wish the room came with a coffee maker and I didn't have to request one but at least that was an option. The hotel was nice and close to everything we wanted to do.

Friends_and_family Friends

6/10

Pleasant

09 Sep 2025

Nyasia

First, I want to say that the Kimpton Gray is a beautiful hotel. The location is excellent, the ambiance is elegant, and my room was spacious and beautifully decorated — truly impressive in terms of style and comfort.

Unfortunately, the overall experience was significantly affected by an ongoing issue with housekeeping during my stay.

On the first day, after spending the entire day out exploring Chicago, I returned to find my room had not been cleaned. I was told that a \"Do Not Disturb\" sign was on my door, but that was not the case. I didn’t make a big deal out of it and simply asked for fresh towels and for the trash to be emptied, which I received.

The next day, I was personally asked by housekeeping if I needed service — I confirmed yes. Later in the day, while changing outfits, I answered the door in a robe and was told they couldn't clean the room unless I left. I said no problem and mentioned I’d be heading out shortly. However, when I returned several hours later, the room was still untouched.

At that point, I raised the issue with management. While they did offer complimentary breakfast and wine, it felt like a minimal gesture considering I was checking out the next morning — making the offer more symbolic than helpful.

I truly appreciate many aspects of the Kimpton Gray, but consistent room cleanliness and responsive service are essential for a hotel of this caliber. I hope this feedback helps improve future guest experiences.

Leisure Friends

10/10

Exceptional

07 Sep 2025

Yvonne

The building is lovely. The location was great and near a lot of must see sights

Leisure Friends

10/10

Exceptional

06 Sep 2025

Ellen

Wonderful location

Leisure Self

8/10

Excellent

31 Aug 2025

Brian

Room was a littly musty

2/10

Poor

30 Aug 2025

Angela

Dark rooms and dirty floors. Felt like a motel.

10/10

Exceptional

25 Aug 2025

Trenice

1000/10

We spent our anniversary at The Gray and it was amazing. The staff was very accommodating and friendly.

Partner

8/10

Excellent

24 Aug 2025

JAMES

Rooms are nice

Leisure Family

10/10

Exceptional

24 Aug 2025

Margaret

The hotel is absolutely beautiful and I love the art deco vibes. Every staff member I interacted with was kind and helpful. The food options weren’t necessarily all my favorite but the rooftop was cute and there are so many nearby options.

Business_and_leisure Self

2/10

Poor

20 Aug 2025

Tarina

The beds slept HORRIBLE

Business_and_leisure

10/10

Exceptional

18 Aug 2025

Santago

Soaking tub suite, spacious and very cozy. No worries on taking the ice bucket to the ice machine. Pre bagged ice for convince. Very cool.

Leisure Partner

10/10

Exceptional

13 Aug 2025

Jamie

The Kimpton was amazing!

Leisure

8/10

Excellent

13 Aug 2025

Taiwo Olubunmi

Good stay but property needs major updating.

10/10

Exceptional

11 Aug 2025

Yulander

Visiting the Windy City

I really enjoy the cleanliness of the property! Many restaurants are very walkable. The view is amazing.

Partner

10/10

Exceptional

03 Aug 2025

Dylan

The staff was very friendly and was great for walking distance to everything!

Leisure Friends

10/10

Exceptional

30 Jul 2025

Leiya

Great loved it

Friends

10/10

Exceptional

29 Jul 2025

Alfia

Love Kimpton! Alway

10/10

Exceptional

27 Jul 2025

Alison

The Kimpton Gray is luxury at an affordable price. The property is beautiful and the amenities are top notch. The location is central from many things and it was perfect for hopping around multiple parts of the city. On this particular visit, I arrived very early in the city and the hotel was able to accommodate an early check-in for me, which was very much appreciated. I had a wonderful stay and will most definitely be back.

Leisure Self

10/10

Exceptional

26 Jul 2025

Ashley

This hotel was excellent! It was very clean and tidy. The location was walking distance to a lot of different areas. The staff members were friendly.

Leisure Friends

10/10

Exceptional

24 Jul 2025

Eugene

The staff was responsive and professional.

Business Self

10/10

Exceptional

21 Jul 2025

Steven

No complaints. A great option for inside the loop.

10/10

Exceptional

20 Jul 2025

Nadine

Loved the old fashioned charm blended with modern convenience

Leisure Family_with_children

4/10

Poor

20 Jul 2025

Roger

Only good thing is it is located in chicago. Both staff and building are tired and old. You can do better elsewhere

Leisure Partner

10/10

Exceptional

17 Jul 2025

Kiran

Great stay!

10/10

Exceptional

13 Jul 2025

Kaylee

Very nice! Will come back!

10/10

Exceptional

09 Jul 2025

Sven

The hotel had a great bar with a speakeasy vibe. The staff were all friendly.

Leisure Partner

10/10

Exceptional

08 Jul 2025

Jon

Loved going there because our dog Georgie is welmed!

10/10

Exceptional

03 Jul 2025

Verified traveler

Dog friendly. Really nice hotel in convenient location.

Partner

10/10

Exceptional

30 Jun 2025

Katherine

This hotel is gorgeous. I love Kimpton properties and this one didn't disappoint. The restaurants are always good and the staff are always kind. The gym is fantastic, especially for a hotel! And the rooms are beautiful. I will come again for sure.

Leisure Family

10/10

Exceptional

28 Jun 2025

Jacqueline

Always a solid stay in the city. The reason I e

10/10

Exceptional

23 Jun 2025

Felix Manuel

The hotel is clen and the stuff very police and nice i would recomend people to stay at this hotel \" EXELENT\"

Leisure Partner

10/10

Exceptional

20 Jun 2025

Jennifer

Great boutique hotel in the heart of the city.

Leisure Family

10/10

Exceptional

13 Jun 2025

Jessica

The bedrooms are update and lovely! Hotel is upscale and staff was helpful

Leisure Self

10/10

Exceptional

11 Jun 2025

Kamau

Excellent stay! Front desk was very helpful.

Partner

6/10

Pleasant

10 Jun 2025

Casey

We stayed at this hotel a few years ago and returned

8/10

Excellent

04 Jun 2025

Gerardo

nice hotel
clean
nice restaurants
the room needed a coat of paint on the baseboards

Business Self

10/10

Exceptional

31 May 2025

Isaac

Central location has you ready to see the entire downtown

Business_and_leisure Partner

6/10

Pleasant

26 May 2025

?????????

There is no breakfast, although the expedition indicated that breakfast is included in the hotel price. The rooms are clean but very dark.

Business_and_leisure Family

10/10

Exceptional

24 May 2025

Megan

Unique property. Beds are a bit too firm.

Leisure Partner

10/10

Exceptional

19 May 2025

Shao Chieh

Excellent service

It was my first visit as well as stay at Chicago, I was very impressed by the warm and sincere welcome hotel reception had shown. I’d definitely stay here next time I travel to Chicago.

Business

10/10

Exceptional

18 May 2025

Tremilla

I loved this hotel. The location was convenient and many sites were in walking. The room was spacious and nice. I loved the decor.

Leisure Family

10/10

Exceptional

17 May 2025

Robin

Great!!

10/10

Exceptional

11 May 2025

Francene

Very helpful staff member explained train system to us so that we felt comfortable giving it a try.

10/10

Exceptional

03 May 2025

Anthony

Wonderful stay! I love the atmosphere here.

Business_and_leisure Self

10/10

Exceptional

03 May 2025

Con

This property is a hidden gem. I would give it 10 stars if I could. The hotel itself is an icon in my opinion and very well done with a baron the reception floor, a restaurant on the floor below, and a dinner restaurant upstairs. Quiet and convenient. Very safe, just a gorgeous property with Starbucks and another breakfast place inside as well. Staff was exceptional, rooms and amenities perfect , clean and well done. There is also an old school barber onsite downstairs as well on the building. Will be back and would highly recommend over many of the other mid to high end hotels, just fabulous

Leisure Friends

8/10

Excellent

03 May 2025

Joan

Come Back to Kimpton

Great place to stay at a reasonable price.
Wonderful bed, shower and memories you don’t usually find in other hotels. Will book again and again when I attend Chicago Symphony and Art Institute events!

I miss the other Chicago Kimpton locations😩

Self

10/10

Exceptional

29 Apr 2025

Claudia

very nice atmosphere, little details

Business Self

10/10

Exceptional

27 Apr 2025

Kevin

Great property in Chicago. Quiet rooms

Leisure Partner

10/10

Exceptional

22 Apr 2025

ALBERT

Overall great experience. No complaints!!!

Leisure Partner

10/10

Exceptional

21 Apr 2025

Leslie

Clean and very stylish!

Business Self

10/10

Exceptional

14 Apr 2025

Mariah

The staff was 10/10 and the rooms were clean and tidy. 10/10

Leisure Partner

10/10

Exceptional

13 Apr 2025

Sarah

The coffee and tea area was fully stocked and there were many places to sit that were open and comfortable. The staff was very helpful and one of the restaurants (The Fillmore) associated with the property was excellent.

Leisure Friends

10/10

Exceptional

11 Apr 2025

Verified traveler

Close walk to the symphony- it’s my go to when I am seeing a concert!

Self

8/10

Excellent

07 Apr 2025

Reese

Good place if you need to be loop adjacent!

Partner

10/10

Exceptional

06 Apr 2025

Kim

Very pretty, clean, fun complimentary wine hour!

Leisure Partner

10/10

Exceptional

05 Apr 2025

Amanda

Lovely decor and front desk service!

4/10

Poor

04 Apr 2025

Jonathan

Very decent hotel but less than expected for Kimpton brand. Hotel seemed a bit run down despite apparently being redone 10 years ago. Furnishings in the room were lightly banged up. Windows in the room were small and oddly placed so limited visibility outside (lacklustre view on adjacent building which I was told was \"good view\"). Common areas were underwhelming in terms of appearance and vibe, and slightly inconvenient that 2 closest elevators are reserved for staff.

Business Self

8/10

Excellent

30 Mar 2025

Convenient location