Name: JW Marriott Chicago
Address: 151 West Adams Street, Chicago, 60603, US

10/10

Exceptional

31 Jul 2026

Stanley

Very clean room and nice staff.

8/10

Excellent

28 Jul 2026

Andrea

It's very nice and well-maintained, and the staff is very, very good. The only problem is that they charge you for everything. The Wi-Fi is supposed to be included in the hotel's rates, which you have to pay for separately. They also charge you for everything, and they don't charge you for a single transaction, but for a few transactions at a time. It's in a good location, but honestly, you pay a lot, and they still try to charge you for everything.

10/10

Exceptional

26 Jul 2026

Brian

The rooms were clean and very nice. We enjoyed breakfast at Henrietta’s.

10/10

Exceptional

25 Jul 2026

Linda

A great mini getaway and a great place to stay, restaurant meals were amazing, pool area. 10 out of 10.

6/10

Pleasant

21 Jul 2026

Tamara

After a 2hr flight delay due to the Canadian Wildfires we arrived in CHICAGO. Black Car Sedan Service pickup assured arrival to the hotel, I was completely amazed. The doorman assisted with exiting the limo to an absolutely clean street, curb and sidewalk. After a 50ft walk, we were at the front desk. Only two minutes later we were headed to the elevator doors that open before we can even reach to touch the call button. The door opens to the 4th floor and our room was less than 10 feet away from the elevator. The smell was awesome and then we entered the room. Because it was late in the evening and I just wanted to wash away the travel time and the smoke from the Canadian Wildfires. I was ready bath and beelined to the bathroom. This is where reality hits. The very bath towels that I needed to dry off look like they were used to clean up urine. Thinking I could sip tea while I call for fresh linen I saw the water bottles were outside the fridge and opened and obviously used and the carafe was soiled. SAD!

Partner

10/10

Exceptional

19 Jul 2026

Sheila

They accommodated my requests for our special occasions with extra treats, room upgrade, room amenities and helpful suggestions to make our stay memorable. The concierge communicated with me before our arrival for bookings and followed through on our arrival. Excellent staff and total ease throughout.

Family

8/10

Excellent

14 Jul 2026

Meeka

Beautiful lobby, sparkling marble floors. Would appreciate more hooks/storage space in the bathroom

Partner

2/10

Poor

12 Jul 2026

Jubal

I was double billed after being assured I would not be charged by both agent and hotel when I saw the hold, as it was a prepaid booking via Expedia

2/10

Poor

12 Jul 2026

ling

This hotel is the worst place i ever stay. The shower room was clogged. called three times to fix it. And i was told it was fixed. But actually no one came to fix it. And the staff manager is very arrogant.
Never recommend this hotel to stay

10/10

Exceptional

11 Jul 2026

Stephanie

Excellent property. We enjoyed our stay.

Family

10/10

Exceptional

05 Jul 2026

Joseph

What a great excellent and friendly welcome front desk personnel. The lady on who worked on Saturday afternoon was amazing. Didn’t catch her name but she was very nice and welcoming

Partner

10/10

Exceptional

05 Jul 2026

Andrick

This is one of the best hotels I have started at. Water was served throughout day and evening along with snacks

Partner

6/10

Pleasant

29 Jun 2026

Vincent

Nice hotel. Maybe I came at a bad time but there was way more many children than I expected. Not usually a problem but parents sucked and let their kids do whatever in areas with amenities. I paid for a late check out and had multiple house keeping staff knock to ask when I was checking out. Where is the communication in that department? Interior room will leave you with frosted windows and makes it feel a bit like a prison cell so I recommend upgrading for that city view

Business Partner

10/10

Exceptional

28 Jun 2026

Gabrielle

There is no outside space. No patios no outside area to sit under the sun. I knew this going into it, but I really appreciate it once it was a beautiful day and I couldn’t go outside.

Family

10/10

Exceptional

21 Jun 2026

Francisco

Staff was very helpful. They accommodated all our concerns.

Friends_and_family Family

2/10

Poor

15 Jun 2026

Terrence

The hotel was good, and the spa was 100% worth it! The staff was rough. We’ve been Marriott members for a long time, and when we travel, we stay at the JW, W, or Ritz. We came to Chicago to go to Beyond Wonderland, and then we’re out till 2 or 3am experiencing Chicago night life. The hotel staff woke us up every morning at 7:30 or before by coming into the room that had a “do not enter” sign on the outside of the door. The morning we were leaving, we were walked in on three times before checkout with the “do not enter” sign on the outside of the door. Then we went to check out at the end of our stay, and the hotel was trying to charge me twice for the full stay amount - and would have gotten it if not for us paying attention. We know and love the JW, but this one was a rough one for us. We will return to the JW. Just not this one.

Partner

10/10

Exceptional

30 May 2026

Fida

Good customer service and the food in the lobby restaurants was so good! Also the service at that restaurant is amazing I believe her name was Stephanie, she went out of her way to find me caffeine free Diet Coke. Also, we forgot to tell them that we don’t eat bacon after the hamburger came. They happily to get back and started another hamburger to make sure there’s no bacon residue in it.

Business

8/10

Excellent

25 May 2026

Sara

We had a nice day at this hotel. I had requested a room in a higher floor and away from the elevator last week when they emailed me. We received a room on the fifth floor and right next to the elevator. I don’t think they review those forms they sent you to fill out an advance. The toilet did not flush well and some of the older items down near the pool are rusty.

Friends_and_family Family

8/10

Excellent

06 May 2026

Dawn

Clean room

10/10

Exceptional

03 May 2026

VERONICA

Good location close to many attractions like sears tower, the bean, river boat tours... nuce rooms ... public parking 1/2 block from premises .. just an overal great property with excellent convenience for tourists type activities

Family

10/10

Exceptional

01 May 2026

Steven

Amazing hotel, we only stay here

10/10

Exceptional

30 Apr 2026

VENKATARAMANI

Hot water in the sink was not coming continuously

Self

10/10

Exceptional

25 Apr 2026

Allan

A good JW Marriott with all the amenities.

Business

8/10

Excellent

25 Apr 2026

Deanna

This hotel is nice, however it feels that they use exclusive memberships to prioritize rooms and experience. We had some issues in the room, and while they were receptive and accommodating, it feels like these things slip because they're trying to impress the membership guests.

Partner

2/10

Poor

23 Apr 2026

Loree

Don’t stay here they have roaches

10/10

Exceptional

21 Apr 2026

Rosemarie

Great business hotel. Staff was super helpful and friendly.

10/10

Exceptional

20 Apr 2026

Leanne

The hot tub was nice on a Monday morning
Very peaceful… but on Sat night after 9 pm there were quite a few screaming kids in the pool that is beside the hot tub. It is very loud and echoes throughout the area.
I wish they had an under 18 rule after 9 pm for the pool. The hotel was very clean the rooms were nice and overall the price was worth it.

Friends

8/10

Excellent

15 Apr 2026

George

Clean room, friendly staff

Partner

4/10

Poor

15 Apr 2026

Monica

I was very disappointed to learn that WiFi was not included in the cost of my stay. I have never encountered a hotel that charges separately for WiFi, especially at such a high rate of $14. At this price point, internet access should be a standard amenity, not an added expense.

Because of this fee, I was unable to complete work during my stay, which was a significant inconvenience. This policy should be clearly disclosed in the room description prior to booking so guests can make informed decisions.

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Rafael

Great

6/10

Pleasant

03 Apr 2026

Edgardo

They need to update the lobby real bad. Location is convenient a short walk to Willis Tower and you can self park very close.

Family

10/10

Exceptional

30 Mar 2026

joseph

Shower 🚿 was great bed was nice a plushy yet firm and comfortable staff was friendly ambient restaurant with good food also

Partner

10/10

Exceptional

29 Mar 2026

Christine

Probably the nicest hotel I’ve ever stayed at in the city. The service was beyond exceptional. Super clean hotel with super friendly staff.

Family

10/10

Exceptional

19 Mar 2026

Marcos

100%

Friends_and_family Family

8/10

Excellent

17 Mar 2026

Myeisha

Hot tubs was the best part!! Super hot water

Partner

8/10

Excellent

08 Mar 2026

Abby

The spa was wonderful, the room was clean and comfortable, and the staff was friendly. I only wish they had more food options. I have allergies and it was difficult to find items

Partner

10/10

Exceptional

05 Mar 2026

Melissa

Wonderful room, comfy bed, and excellent gym!

Business

4/10

Poor

01 Mar 2026

Damian

We called about specific amenities prior to our booking, and were misled. The amenities we were told were working were unavailable upon our arrival.

Family

10/10

Exceptional

26 Feb 2026

Benjamin

Room was clean and comfortable, and the staff at the front desk were very friendly.

2/10

Poor

20 Feb 2026

Angelo

Room was filthy found a used condom

Partner

10/10

Exceptional

17 Feb 2026

Niobe

The room was great and clean , there was a toilet issue but the staff members gladly were readily available to fix it all ! The amenities including the hot tub, and pool as well as the in room service breakfast was 5/5 . Would absolutely stay here again .

Self

10/10

Exceptional

15 Feb 2026

Marlon

Room was great, the staff and concierge exceeded expectations!

10/10

Exceptional

15 Feb 2026

Maria

Great service cleanliness

Leisure Partner

10/10

Exceptional

08 Feb 2026

Jeffery

Was Amazon

10/10

Exceptional

08 Jan 2026

Juan

We had a great time

10/10

Exceptional

06 Jan 2026

Ji

Bottle of waters were not stocked in the refrigerator.

10/10

Exceptional

06 Jan 2026

Amanda

H

Leisure Family_with_children

6/10

Pleasant

03 Jan 2026

Todd

The hotel was good, as all JW Marriots

10/10

Exceptional

31 Dec 2025

Lisa

Beautiful !

10/10

Exceptional

30 Dec 2025

Jason

Beautiful hotel, great breakfast, very nice rooms, front desk was amazingly friendly, great hot tub, and the largest and nicest hotel Gym I've ever seen!

Leisure Family

8/10

Excellent

28 Dec 2025

Derek

Clean room and great location!

Leisure Family

10/10

Exceptional

14 Dec 2025

Nick

I couldn’t find the breakfast

Friends_and_family Family

6/10

Pleasant

12 Dec 2025

Alexander

Was okay but for the price the room was very minimal

Leisure Partner

4/10

Poor

07 Dec 2025

Rosaline

Dark roons with no view. Looks into office blocks

Leisure Family

10/10

Exceptional

03 Dec 2025

Mayssoun

Service was excellent and rooms were nice

Leisure Friends

8/10

Excellent

30 Nov 2025

Zohaib

Overall, it’s a nice hotel with an easy check-in process. The rooms are decent—slightly smaller than expected, but nothing major. The lobby is beautiful and feels very grand.

The one real disappointment was in the executive lounge. Around 9:57 AM, while guests were still coming in for breakfast (which ends at 10 AM), staff were visibly throwing the remaining food straight into the garbage. With everything going on in the world, it felt careless and poorly timed, especially when guests are still arriving and have paid extra for that access. At the very least, that sort of cleanup should be done out of sight.

10/10

Exceptional

25 Nov 2025

Latoya

It was a very nice hotel we had a great time. I will be back booking soon .

Partner

6/10

Pleasant

23 Nov 2025

Elmer

They down graded our room and didn’t compensate us for the inconvenience.

Leisure Partner

10/10

Exceptional

22 Nov 2025

Shanna

Create customer service and the rooms are nice and clean as well. We would definitely stay here again.

8/10

Excellent

22 Nov 2025

caroline

There was no view and had many hidden charges after we prepaid Hotel.com

10/10

Exceptional

17 Nov 2025

Barbara

The room was clean and well appointed. The staff were friendly and helpful.

Leisure Family

10/10

Exceptional

15 Nov 2025

Eileen

Clean and amazing service

4/10

Poor

15 Nov 2025

Michael

The staff did a fine job. We had booked a room with access to the Executive Lounge and were informed upon checkin that the lounge closed at 12pm on Fridays and Saturdays (week days it's open until 10pm). This was a huge disappointment. Moreover the second restaurant in the building is closed. The room itself is average to slightly above average. The JW Marriott is a fine hotel but it is not a luxury hotel.

Partner

8/10

Excellent

12 Nov 2025

CHRISTOPHER

The room was spacious and clean

Leisure Partner

2/10

Poor

10 Nov 2025

Jennifer

I was bumped from a property that I booked specifically for its location in reference to a conference I was attending. I was informed as I was traveling to the hotel - that they overbooked and they eliminated all of the lesser important bonvoy members….. so my prepaid reservation meant nothing! I was moved 2 miles away- it cost me several uber and taxi trips back and forth to where my obligations were. Then when I was told where they could put me- they only had one night available. I had to book the additional night myself, on a third party because no one at the property could help me. Then I was asked to move rooms with 15 minutes notice before I had to leave to get to the conference. Which I couldn’t do - and the manager finally over rode the block on our room to allow me to stay in the same room for 2 nights. No one seemed to be able to help me or explain what exactly had happened to begin with. It was intensely frustrating and far less than the service level I would expect from a Marriott high profile property. In fact, the worst service I have had lately!

Business

8/10

Excellent

09 Nov 2025

michael

Nice Hotel. Large rooms and nice lobby. Some problems with thermostat which was later fixed and some delays in room service delivery . Otherwise great location. Not much views though. Good health fitness but in basement and where spa is. Facility space is large and welcoming.

Leisure Family

10/10

Exceptional

02 Nov 2025

Karen

Clean, luxurious, great staff and location.

Partner

10/10

Exceptional

28 Oct 2025

Giuseppe

Exceptional from check-in to check out. Room, staff and experience.

10/10

Exceptional

19 Oct 2025

Derrick

Wonderful couple’s weekend stay

Amazing and rich for taste,high class definitely

Partner

10/10

Exceptional

12 Oct 2025

Mark Peter

Executive lounge was excellent

Partner

10/10

Exceptional

12 Oct 2025

Steven

Everything was amazing! We’re coming back

Leisure Partner

10/10

Exceptional

05 Oct 2025

Fred

Extremely friendly staff, very clean and well maintained facility and great location!

Leisure Self

6/10

Pleasant

05 Oct 2025

Javed M.

Hotel was not to standard of JW.

Business Partner

10/10

Exceptional

03 Oct 2025

Eric

Nice play to stay. Walking distance to almost anything you would want to see.

8/10

Excellent

01 Oct 2025

Jennifer

Beautiful hotel and good service.

Business_and_leisure Self

10/10

Exceptional

16 Sep 2025

Michelle

We came to Chicago to celebrate my son’s birthday. The staff at this JW Marriott went above and beyond to make our stay special. I was able to arrange a special celebration cake to be sent to the room, plus they sent chocolate-covered strawberries (his favorite)! We booked a room with Executive Lounge access and it did not disappoint. My son was very satisfied with the breakfast - I wish I had stopped in to get myself a bagel. The desserts later in the evening were a nice touch, as well. We did not go during the hors d'oeuvre hours. All of the staff that we interacted with were lovely - engineering came in the first evening due to the phone not working, which was easily fixed. Housekeeping / turndown service was a nice touch and would always inquire whether we needed anything. The room service menu is a tad limited, but we were able to find items that we enjoyed with some recommendations from in room dining. Note - if you are in a 2 bed room, I recommend requesting a rolling table vs. a tray for the food, as the small table or nightstand are not big enough to eat off of, especially for 2 people. There are benches at the end of each bed that work perfect when eating off the room service table. The hotel is located close to public transportation, plus it is easy to order a ride share. Would definitely stay at this property again. Next time, I would love to book a spa treatment, as the other guests we met had nothing but praise for the spa.

Leisure Family

10/10

Exceptional

12 Sep 2025

Dymon S

It was totally worth the price

Leisure Family

2/10

Poor

11 Sep 2025

P Roberto

They moved me to another hotel because they overbooked. The seminar I was attending was in there hotel. The absolute worst.

8/10

Excellent

08 Sep 2025

Keith

Helpful Staff

We arrived a little early, and the staff was wonderful and helpful. Hotel was clean. Only bad thing I can say is that I paid for a room with a street view, but got a courtyard view. However, we weren’t there much during the daylight anyway, but would’ve been nice.

Partner

10/10

Exceptional

06 Sep 2025

jason

Great property that’s close to shopping and restaurants. The rooms are large and very quiet. I’d say the only drawback is the beds were small. This is definitely a 5 star property

Leisure Family

10/10

Exceptional

06 Sep 2025

Shuoyu

Great experience at this hotel during the trip there. Very convenient location in core area of the city.

Leisure Family

10/10

Exceptional

04 Sep 2025

Claudine

Great staff and location.

Leisure Partner

4/10

Poor

04 Sep 2025

Thu Nu

Overbooked and didn’t have the rooms we requested. Rooms were old. This place needs a renovation, definitely not a 5 star hotel.

Leisure Family

6/10

Pleasant

02 Sep 2025

Monica

Miserably uncomfortable beds, flat pillows and uncomfortably hot. The “air conditioner” barely functioned in either of our rooms and regularly shut itself off without ever reaching the temps we set it at. The pillows have no substance and we had to stack 2 or 3 to sleep - even then, our arms kept falling asleep.

There was dirt and hair in the shower behind the door as if the housekeeping never enters the shower to clean it fully and just cleans from the open door. The pillow cases were stained (or at least I hope they were just stains) with hair dye or ink. Apart from that, pretty clean.

Staff was friendly.

The worst thing was the “view” we paid for. It was non-exists t. You get either a view of an interior courtyard or what they call a “city” view which is just of the larger buildings all around the hotel since the hotel is only 4 stories high. It was 100% not worth the extra price we paid for it.

Leisure Family

10/10

Exceptional

02 Sep 2025

Darci

Great location with easy access along the Loop. Plenty of restaurants and shopping nearby. Hotel was clean and well appointed for everything we needed.

Leisure Family

10/10

Exceptional

19 Aug 2025

Tanya

Check in was quick and staff was very engaging and polite. It was our 30th Anniversary and they brought chocolate covered strawberries, macaroons and a bottle of wine in our room. Room was clean and spacious. We appreciated the hospitality.

Leisure Family

10/10

Exceptional

11 Aug 2025

William

Outstanding staff across every position. Inviting smiles, eager to help, fast resolutions.

Leisure Partner

10/10

Exceptional

03 Aug 2025

Barbara

Comfy bed, very clean, easy transportation, great area.

Leisure Family

4/10

Poor

01 Aug 2025

Susette

The location is great. The hotel is old and needs updating. I could hear my neighbors and anyone in the hall. The bed was old and really uncomfortable. Not worth the money spent

Business_and_leisure Self

8/10

Excellent

27 Jul 2025

Kyong

Pleasant experience overall

8/10

Excellent

26 Jul 2025

Lanell

This is a very nice luxury hotel. They do however charge your card for incidentals and $30 for you to spend only $15 of that in their dining room or lounge. I didn’t like that being mandatory.

Leisure Family

10/10

Exceptional

23 Jul 2025

Priscilla

A great property to stay at when you are in Chicago. Walking distance from everything. Will definitely come back.

Leisure Family

8/10

Excellent

19 Jul 2025

Helen

I loved the room, comfortable temperature with no noisy AC. Very peaceful. There were a lot of renovations going on outside and therefore dining was limited to the lounge area cafe. Food and staff were good. I never found it difficult to find a taxi. It was a nice hotel.

Leisure Self

8/10

Excellent

14 Jul 2025

Michelle

The property was very clean, and the staff was friendly. However, there were two aspects I didn't like. First, the parking fees were excessive. They charged $88 per day for valet parking and $66 per day for public parking, which isn't even located right at the hotel; you have to walk three blocks to access it. This seems too expensive, especially for hotel guests.

Second, they charged $14 per day for Wi-Fi in the room. I was surprised by this, as I've never stayed at a hotel that charges for Wi-Fi.

10/10

Exceptional

07 Jul 2025

Chermaine

I had a wonderful experience at the property. The staff went above and beyond to make me feel welcome and supported throughout my stay. I can confidently say I will definitely return!

Leisure Family

8/10

Excellent

04 Jul 2025

randeep

Overall an average stay in a nice hotel . Seems like too far from most of the activities

Leisure Family_with_children

6/10

Pleasant

02 Jul 2025

Carrie

The Wi-Fi didn’t work good, the pool closes at 9pm and we couldn’t use our Roku for the tv.

Leisure Family

10/10

Exceptional

02 Jul 2025

Deanna

N/A

8/10

Excellent

28 Jun 2025

TIERRA

This was a beautiful hotel with a lot of amenities on site and the room was clean and spacious. We did have an issue where the shower was not draining properly and had to wait at least 30-45 minutes in between showers for 3 people. We did report it to the front desk the next morning and they took care of it very quickly and we did not have any issues for the remainder of our stay.

Leisure Friends

10/10

Exceptional

27 Jun 2025

Jacqueline

In a quieter place in downtown Chicago and close to all the attractions.

Family