JW Marriott Chicago

United States , Chicago - IL
CHICAGO, 151 West Adams Street
Show on Google | Map

100 reviews shown

8/10

Excellent

08 Mar 2026

Abby

The spa was wonderful, the room was clean and comfortable, and the staff was friendly. I only wish they had more food options. I have allergies and it was difficult to find items

Partner

10/10

Exceptional

05 Mar 2026

Melissa

Wonderful room, comfy bed, and excellent gym!

Business

4/10

Poor

01 Mar 2026

Damian

We called about specific amenities prior to our booking, and were misled. The amenities we were told were working were unavailable upon our arrival.

Family

10/10

Exceptional

26 Feb 2026

Benjamin

Room was clean and comfortable, and the staff at the front desk were very friendly.

2/10

Poor

20 Feb 2026

Angelo

Room was filthy found a used condom

Partner

10/10

Exceptional

17 Feb 2026

Niobe

The room was great and clean , there was a toilet issue but the staff members gladly were readily available to fix it all ! The amenities including the hot tub, and pool as well as the in room service breakfast was 5/5 . Would absolutely stay here again .

Self

10/10

Exceptional

15 Feb 2026

Marlon

Room was great, the staff and concierge exceeded expectations!

10/10

Exceptional

15 Feb 2026

Maria

Great service cleanliness

Leisure Partner

10/10

Exceptional

08 Feb 2026

Jeffery

Was Amazon

10/10

Exceptional

08 Jan 2026

Juan

We had a great time

10/10

Exceptional

06 Jan 2026

Bottle of waters were not stocked in the refrigerator.

10/10

Exceptional

06 Jan 2026

Amanda

Leisure Family_with_children

6/10

Pleasant

03 Jan 2026

Todd

The hotel was good, as all JW Marriots

10/10

Exceptional

31 Dec 2025

Lisa

Beautiful !

10/10

Exceptional

30 Dec 2025

Jason

Beautiful hotel, great breakfast, very nice rooms, front desk was amazingly friendly, great hot tub, and the largest and nicest hotel Gym I've ever seen!

Leisure Family

8/10

Excellent

28 Dec 2025

Derek

Clean room and great location!

Leisure Family

10/10

Exceptional

14 Dec 2025

Nick

I couldn’t find the breakfast

Friends_and_family Family

6/10

Pleasant

12 Dec 2025

Alexander

Was okay but for the price the room was very minimal

Leisure Partner

4/10

Poor

07 Dec 2025

Rosaline

Dark roons with no view. Looks into office blocks

Leisure Family

10/10

Exceptional

03 Dec 2025

Mayssoun

Service was excellent and rooms were nice

Leisure Friends

8/10

Excellent

30 Nov 2025

Zohaib

Overall, it’s a nice hotel with an easy check-in process. The rooms are decent—slightly smaller than expected, but nothing major. The lobby is beautiful and feels very grand.

The one real disappointment was in the executive lounge. Around 9:57 AM, while guests were still coming in for breakfast (which ends at 10 AM), staff were visibly throwing the remaining food straight into the garbage. With everything going on in the world, it felt careless and poorly timed, especially when guests are still arriving and have paid extra for that access. At the very least, that sort of cleanup should be done out of sight.

10/10

Exceptional

25 Nov 2025

Latoya

It was a very nice hotel we had a great time. I will be back booking soon .

Partner

6/10

Pleasant

23 Nov 2025

Elmer

They down graded our room and didn’t compensate us for the inconvenience.

Leisure Partner

10/10

Exceptional

22 Nov 2025

Shanna

Create customer service and the rooms are nice and clean as well. We would definitely stay here again.

8/10

Excellent

22 Nov 2025

caroline

There was no view and had many hidden charges after we prepaid Hotel.com

10/10

Exceptional

17 Nov 2025

Barbara

The room was clean and well appointed. The staff were friendly and helpful.

Leisure Family

10/10

Exceptional

15 Nov 2025

Eileen

Clean and amazing service

4/10

Poor

15 Nov 2025

Michael

The staff did a fine job. We had booked a room with access to the Executive Lounge and were informed upon checkin that the lounge closed at 12pm on Fridays and Saturdays (week days it's open until 10pm). This was a huge disappointment. Moreover the second restaurant in the building is closed. The room itself is average to slightly above average. The JW Marriott is a fine hotel but it is not a luxury hotel.

Partner

8/10

Excellent

12 Nov 2025

CHRISTOPHER

The room was spacious and clean

Leisure Partner

2/10

Poor

10 Nov 2025

Jennifer

I was bumped from a property that I booked specifically for its location in reference to a conference I was attending. I was informed as I was traveling to the hotel - that they overbooked and they eliminated all of the lesser important bonvoy members….. so my prepaid reservation meant nothing! I was moved 2 miles away- it cost me several uber and taxi trips back and forth to where my obligations were. Then when I was told where they could put me- they only had one night available. I had to book the additional night myself, on a third party because no one at the property could help me. Then I was asked to move rooms with 15 minutes notice before I had to leave to get to the conference. Which I couldn’t do - and the manager finally over rode the block on our room to allow me to stay in the same room for 2 nights. No one seemed to be able to help me or explain what exactly had happened to begin with. It was intensely frustrating and far less than the service level I would expect from a Marriott high profile property. In fact, the worst service I have had lately!

Business

8/10

Excellent

09 Nov 2025

michael

Nice Hotel. Large rooms and nice lobby. Some problems with thermostat which was later fixed and some delays in room service delivery . Otherwise great location. Not much views though. Good health fitness but in basement and where spa is. Facility space is large and welcoming.

Leisure Family

10/10

Exceptional

02 Nov 2025

Karen

Clean, luxurious, great staff and location.

Partner

10/10

Exceptional

28 Oct 2025

Giuseppe

Exceptional from check-in to check out. Room, staff and experience.

10/10

Exceptional

19 Oct 2025

Derrick

Wonderful couple’s weekend stay

Amazing and rich for taste,high class definitely

Partner

10/10

Exceptional

12 Oct 2025

Mark Peter

Executive lounge was excellent

Partner

10/10

Exceptional

12 Oct 2025

Steven

Everything was amazing! We’re coming back

Leisure Partner

10/10

Exceptional

05 Oct 2025

Fred

Extremely friendly staff, very clean and well maintained facility and great location!

Leisure Self

6/10

Pleasant

05 Oct 2025

Javed M.

Hotel was not to standard of JW.

Business Partner

10/10

Exceptional

03 Oct 2025

Eric

Nice play to stay. Walking distance to almost anything you would want to see.

8/10

Excellent

01 Oct 2025

Jennifer

Beautiful hotel and good service.

Business_and_leisure Self

10/10

Exceptional

16 Sep 2025

Michelle

We came to Chicago to celebrate my son’s birthday. The staff at this JW Marriott went above and beyond to make our stay special. I was able to arrange a special celebration cake to be sent to the room, plus they sent chocolate-covered strawberries (his favorite)! We booked a room with Executive Lounge access and it did not disappoint. My son was very satisfied with the breakfast - I wish I had stopped in to get myself a bagel. The desserts later in the evening were a nice touch, as well. We did not go during the hors d'oeuvre hours. All of the staff that we interacted with were lovely - engineering came in the first evening due to the phone not working, which was easily fixed. Housekeeping / turndown service was a nice touch and would always inquire whether we needed anything. The room service menu is a tad limited, but we were able to find items that we enjoyed with some recommendations from in room dining. Note - if you are in a 2 bed room, I recommend requesting a rolling table vs. a tray for the food, as the small table or nightstand are not big enough to eat off of, especially for 2 people. There are benches at the end of each bed that work perfect when eating off the room service table. The hotel is located close to public transportation, plus it is easy to order a ride share. Would definitely stay at this property again. Next time, I would love to book a spa treatment, as the other guests we met had nothing but praise for the spa.

Leisure Family

10/10

Exceptional

12 Sep 2025

Dymon S

It was totally worth the price

Leisure Family

2/10

Poor

11 Sep 2025

P Roberto

They moved me to another hotel because they overbooked. The seminar I was attending was in there hotel. The absolute worst.

8/10

Excellent

08 Sep 2025

Keith

Helpful Staff

We arrived a little early, and the staff was wonderful and helpful. Hotel was clean. Only bad thing I can say is that I paid for a room with a street view, but got a courtyard view. However, we weren’t there much during the daylight anyway, but would’ve been nice.

Partner

10/10

Exceptional

06 Sep 2025

jason

Great property that’s close to shopping and restaurants. The rooms are large and very quiet. I’d say the only drawback is the beds were small. This is definitely a 5 star property

Leisure Family

10/10

Exceptional

06 Sep 2025

Shuoyu

Great experience at this hotel during the trip there. Very convenient location in core area of the city.

Leisure Family

10/10

Exceptional

04 Sep 2025

Claudine

Great staff and location.

Leisure Partner

4/10

Poor

04 Sep 2025

Thu Nu

Overbooked and didn’t have the rooms we requested. Rooms were old. This place needs a renovation, definitely not a 5 star hotel.

Leisure Family

6/10

Pleasant

02 Sep 2025

Monica

Miserably uncomfortable beds, flat pillows and uncomfortably hot. The “air conditioner” barely functioned in either of our rooms and regularly shut itself off without ever reaching the temps we set it at. The pillows have no substance and we had to stack 2 or 3 to sleep - even then, our arms kept falling asleep.

There was dirt and hair in the shower behind the door as if the housekeeping never enters the shower to clean it fully and just cleans from the open door. The pillow cases were stained (or at least I hope they were just stains) with hair dye or ink. Apart from that, pretty clean.

Staff was friendly.

The worst thing was the “view” we paid for. It was non-exists t. You get either a view of an interior courtyard or what they call a “city” view which is just of the larger buildings all around the hotel since the hotel is only 4 stories high. It was 100% not worth the extra price we paid for it.

Leisure Family

10/10

Exceptional

02 Sep 2025

Darci

Great location with easy access along the Loop. Plenty of restaurants and shopping nearby. Hotel was clean and well appointed for everything we needed.

Leisure Family

10/10

Exceptional

19 Aug 2025

Tanya

Check in was quick and staff was very engaging and polite. It was our 30th Anniversary and they brought chocolate covered strawberries, macaroons and a bottle of wine in our room. Room was clean and spacious. We appreciated the hospitality.

Leisure Family

10/10

Exceptional

11 Aug 2025

William

Outstanding staff across every position. Inviting smiles, eager to help, fast resolutions.

Leisure Partner

10/10

Exceptional

03 Aug 2025

Barbara

Comfy bed, very clean, easy transportation, great area.

Leisure Family

4/10

Poor

01 Aug 2025

Susette

The location is great. The hotel is old and needs updating. I could hear my neighbors and anyone in the hall. The bed was old and really uncomfortable. Not worth the money spent

Business_and_leisure Self

8/10

Excellent

27 Jul 2025

Kyong

Pleasant experience overall

8/10

Excellent

26 Jul 2025

Lanell

This is a very nice luxury hotel. They do however charge your card for incidentals and $30 for you to spend only $15 of that in their dining room or lounge. I didn’t like that being mandatory.

Leisure Family

10/10

Exceptional

23 Jul 2025

Priscilla

A great property to stay at when you are in Chicago. Walking distance from everything. Will definitely come back.

Leisure Family

8/10

Excellent

19 Jul 2025

Helen

I loved the room, comfortable temperature with no noisy AC. Very peaceful. There were a lot of renovations going on outside and therefore dining was limited to the lounge area cafe. Food and staff were good. I never found it difficult to find a taxi. It was a nice hotel.

Leisure Self

8/10

Excellent

14 Jul 2025

Michelle

The property was very clean, and the staff was friendly. However, there were two aspects I didn't like. First, the parking fees were excessive. They charged $88 per day for valet parking and $66 per day for public parking, which isn't even located right at the hotel; you have to walk three blocks to access it. This seems too expensive, especially for hotel guests.

Second, they charged $14 per day for Wi-Fi in the room. I was surprised by this, as I've never stayed at a hotel that charges for Wi-Fi.

10/10

Exceptional

07 Jul 2025

Chermaine

I had a wonderful experience at the property. The staff went above and beyond to make me feel welcome and supported throughout my stay. I can confidently say I will definitely return!

Leisure Family

8/10

Excellent

04 Jul 2025

randeep

Overall an average stay in a nice hotel . Seems like too far from most of the activities

Leisure Family_with_children

6/10

Pleasant

02 Jul 2025

Carrie

The Wi-Fi didn’t work good, the pool closes at 9pm and we couldn’t use our Roku for the tv.

Leisure Family

10/10

Exceptional

02 Jul 2025

Deanna

N/A

8/10

Excellent

28 Jun 2025

TIERRA

This was a beautiful hotel with a lot of amenities on site and the room was clean and spacious. We did have an issue where the shower was not draining properly and had to wait at least 30-45 minutes in between showers for 3 people. We did report it to the front desk the next morning and they took care of it very quickly and we did not have any issues for the remainder of our stay.

Leisure Friends

10/10

Exceptional

27 Jun 2025

Jacqueline

In a quieter place in downtown Chicago and close to all the attractions.

Family

10/10

Exceptional

25 Jun 2025

Darren

Staff very inviting and friendly. I was amazed at the 5 star hospitality.

Leisure Partner

10/10

Exceptional

20 Jun 2025

Serrana

Clean rooms and courteous staff

Leisure Friends

10/10

Exceptional

18 Jun 2025

Rachel

Very nice hotel. The bar and lounge are right in the lobby, so be ready to walk past everyone with your travel luggage. The Valet was very quick, but the area does get congested. The staff was very helpful and there was always water in the lobby. The rooms, bathroom, and closet are large. The bathroom has no shower curtain, so that does leave it hard to have a 4-person room only using 1 bathroom together. The gym was very nice and the pool was little chilly. It said no children under 16, but it was overrun with kids in the evening so that you really couldn't use it. The spa was excellent and the services were some of the best we've had. The location was nice for walking to many areas.

Leisure Family

10/10

Exceptional

16 Jun 2025

Clinton Mark

Excellent

Leisure Partner

10/10

Exceptional

09 Jun 2025

Destinee

5 stars, would stay again!

Leisure Family

10/10

Exceptional

02 Jun 2025

Jessie

It was a nice place.

Leisure Friends

10/10

Exceptional

26 May 2025

China

Absolutely loved the amenities at the hotel!

Leisure Partner

10/10

Exceptional

26 May 2025

jodi

Amazing experience from the first step in the door. Beautiful and clean. Hotel smelled lovely. Plenty of elevators and spacious rooms with nice amenitys. Location was great!

Friends_and_family Family

10/10

Exceptional

26 May 2025

Jackie

Nice spot quick to drive to most popular spots.

10/10

Exceptional

25 May 2025

Susan

Everyone was helping and nice. It was very relaxing.

Leisure Friends

10/10

Exceptional

25 May 2025

Javier

Amazing stay will definitely choose JW Marriott on my next trip to Chicago.

Leisure Family

10/10

Exceptional

21 May 2025

NICK

Awesome

10/10

Exceptional

20 May 2025

Michael Edward

I loved my stay

10/10

Exceptional

20 May 2025

Ashley

The place was really nice and clean. The front staff did an excellent job; especially, Kimberly was very friendly and went above to help us with our questions.

Friends_and_family Friends

10/10

Exceptional

19 May 2025

Jerrica

This was a great location. The hotel itself is well kept. Modern decor in the rooms. The staff are friendly and efficient.

Leisure Family

10/10

Exceptional

18 May 2025

Kevin

Nice hotel. Only wish it was closer to kore shopping districts.

Leisure Family

10/10

Exceptional

14 May 2025

Chelsea

Great place to stay!

Business Family

10/10

Exceptional

11 May 2025

Juan

Excelente in everything

10/10

Exceptional

02 May 2025

Samir

Close to everything

10/10

Exceptional

28 Apr 2025

GUILLERMO

Very clean , staff eas friendly, comfortable stay

10/10

Exceptional

22 Apr 2025

Leila

i loved it it was close to the bean

Leisure Partner

6/10

Pleasant

13 Apr 2025

Peter

Please stop with the $25 per night !!! Destination Fee.
The option were room service a bar or one restaurant .. it’s extortion . It adds another $75 o your bill and u either have to stay in room for room service or bar I don’t drink … that’s an unfair added cost !!

Leisure Family

10/10

Exceptional

10 Apr 2025

John

Stay here!!! Awesome staff and very comfortable rooms. Highly recommend

10/10

Exceptional

06 Apr 2025

MARIE-LESLY

Excellent quiet property in a great location. Concierge service was exceptional at assisting and coordinating my special occasion in a timely manner and even offered an amenity. This is quite rare and much appreciated. I will be going back and recommending this hotel. This is my second stay here and won’t be my last.

10/10

Exceptional

31 Mar 2025

Ali-Sondra

The JW Marriott had everything I wanted in a 4 star hotel. Soft comfy beds, I literally fell asleep moments after my head hit the pillows, welcoming staff and quiet rooms. The location was walkable to restaurants and the trains. The rooms were clean and the bathroom also had a light up magnifying mirror which made putting on make-up and mascara so much easier. I'll definitely stay here again for my next trip to Chicago.

Business Self

10/10

Exceptional

23 Mar 2025

Ryan

The hotel was very clean, and the staff were very friendly.

Leisure Family

10/10

Exceptional

20 Mar 2025

Akeem

Great!

Leisure Partner

10/10

Exceptional

18 Mar 2025

Angelica

The spa was wonderful!

Leisure Family

10/10

Exceptional

16 Mar 2025

Derrick

Everything was great

10/10

Exceptional

15 Mar 2025

Damica

Our room was amazing! The tub was wonderful and the shower hot! The staff was very nice and friendly. We will definitely be back.

Friends_and_family Family

10/10

Exceptional

15 Mar 2025

Demetria

I absolutely enjoyed my stay here. The staff was so helpful and friendly. I had an amazing experience. Definitely a 10/10 for me!

Leisure Self

10/10

Exceptional

09 Mar 2025

Samantha

very nice hotel and friendly staff.
Highly recommend for family trips

Friends_and_family Family

10/10

Exceptional

02 Mar 2025

Shirley

A beautiful place to stay in the midst of Chicago.

Leisure Partner

10/10

Exceptional

24 Feb 2025

Darrin

Will definently be back. Nice pool whirlpool area. Room service of good quality. Excellent spa customer service. I did not experience breakfast but hear it's very good. Will be back to stay longer.

Leisure Self

10/10

Exceptional

23 Feb 2025

LaCasey

A must try!

We we're coming off a bad reservation elsewhere and when greeted by the JW Marriott team member Vicki, we felt amazing! She was so caring and accomdating! The hotel itself if beautiful and the rooms are decadant! We ended up eating in the lounge and I must say that was some of the best food i've had! The hot tub was great and overall we had a great stay! Parking was a lot but hey it's Chicago....

Friends_and_family Family