Name: Hilton Chicago
Address: 720 South Michigan Avenue, Chicago, 60605, US

Hilton Chicago

Chicago - IL · United States

720 South Michigan AvenueView location

100 reviews shown

10/10

Exceptional

26 Jul 2026

Angelica

Needs better shower doors & drains, the doors open weirdly and wet the entire bathroom

6/10

Pleasant

26 Jul 2026

Mindi

4/10

Poor

25 Jul 2026

RICHARD

Check in was a joke. There must have been 20 people in line and they had 2 agents checking people in. The wait to get checked in was far below what even a bargain hotel would have. Ridiculous for a high end hotel

10/10

Exceptional

25 Jul 2026

Adam

Room was amazing and staff was too

8/10

Excellent

25 Jul 2026

Asha

Helpful staff, well organized.
Clean rooms

10/10

Exceptional

25 Jul 2026

Steve

Excellent

8/10

Excellent

25 Jul 2026

Andrea

The hotel was beautiful and astonishing. Definitely worth the visit.

10/10

Exceptional

24 Jul 2026

TaNesha

Went for an anniversary trip and absolutely loved it!

10/10

Exceptional

24 Jul 2026

Daniela

Lived the location

6/10

Pleasant

24 Jul 2026

Madison

Overall experience was fine, but our room had ants everywhere. Bed side table, bathroom, anywhere you can think of. Other than the ants, the room was honestly clean.

6/10

Pleasant

24 Jul 2026

Elizabeth

It's a building with a lot of historical background. However the room and bed was very small and cramped. No Bathroom fan or maybe it was not working
Great location though.

10/10

Exceptional

23 Jul 2026

John

Had a great time.

10/10

Exceptional

23 Jul 2026

Calvin

Staff was awesome and I had no issues with the room or services.

8/10

Excellent

22 Jul 2026

John

Loved the location and the staff. The rooms were fine (it’s an older hotel and they did a decent job fixing it up). The lobby is great for kids. I did not love paying for the gym. It seemed tedious. We are paying good money for a room, why charge extra for the gym. Overall it was a very nice experience and I would return

8/10

Excellent

22 Jul 2026

Martina

We enjoy

10/10

Exceptional

21 Jul 2026

Treniece

Very clean

Partner

2/10

Poor

21 Jul 2026

Chris

The charges that I have on my card are three times what I was told.The room was gonna cost me.

I booked this room for my daughter but I forgot to put her name on the reservation. When she arrived at the hotel, it was a huge disappointment in how the hotel handled this.And how rude the expedia representative was to her.

The room was supposed to cost 70 or so dollar and I have 276 on my card

This was my wost experience with expedia!!

Family

10/10

Exceptional

21 Jul 2026

Mikayla

This hotel was great and the staff was fantastic and gave the best recommendations

Family

2/10

Poor

21 Jul 2026

Ramon

10/10

Exceptional

21 Jul 2026

James

Everything was great breakfast and omelette station in the morning was awesome!

Partner

10/10

Exceptional

20 Jul 2026

Arcia

Amazing hotel! Staff was very accommodating and understanding during our emergency stay. I would absolutely stay again!

Partner

10/10

Exceptional

20 Jul 2026

Jakiyah

Staff were very nice and helpful

Friends

8/10

Excellent

20 Jul 2026

Yessica

I paid for a lake view and they give me sideview room which to me was not good view or what I wanted and paid for, but nice hotel

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

kun

Great location, friendly staff, various amenities for the family.

Family_with_children

8/10

Excellent

20 Jul 2026

Tyron

Nice hotel with helpful and kind ppl but it is a older hotel and the ac in our room didn’t completely cooperate

Partner

6/10

Pleasant

20 Jul 2026

Magaly

I like the lobby . Every one super kind . What I didn’t like what the floor in the room super dirty .

Family_with_children

10/10

Exceptional

19 Jul 2026

Tim

Breakfast at 720, just ok

Partner

10/10

Exceptional

19 Jul 2026

Chris

Great staff and service as well as security

Family

6/10

Pleasant

19 Jul 2026

Shannon

The lakeview room had a wonderful view, was clean and comfortable (and unexpectedly had two full bathrooms). We enjoyed the pool and hot tubs and proximity to sites and public transport. Where we were disappointed was first around check in, which is supposed to be at 3pm, but upon arriving at 4pm we were told the room was not ready yet and that \"on time check in is not guaranteed,\" which was unwelcome news to a family that had traveled half the day prior. We were able to store our luggage so we could head out and explore, and they texted us around 5p that the room was available. The other small inconvenience, was upon waking up the next morning we realized the in room coffee machine only had one decaf and a teabag, no regular coffee. For the price of this hotel, we would have expected to get a full stay 3p-11a and that all in room amenities were accounted for.

Family_with_children

10/10

Exceptional

19 Jul 2026

Alejandro

Nice

6/10

Pleasant

19 Jul 2026

Nandakumar

Bdhdhdjd

6/10

Pleasant

19 Jul 2026

Elizabeth

The room costs are misleading in that they automatically add $25 per day for incidentals, like food and laundry - whether you use them or not. The rooms were okay bit the external sounds (namely drag racers and a train that below its horn around the clock) kept us up. We asked to move rooms and they accommodated us immediately. While quieter, that room had an AC on the fritz and a leaky toilet. We won't be going back.

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Eric

Clean room and wonderful staff

Family_with_children

6/10

Pleasant

19 Jul 2026

Sujata

Self

10/10

Exceptional

19 Jul 2026

Mike

From the moment we got there, the staff were super friendly and helpful. What really made this experience unique was the texts we received throughout the day checking in to see how our stay was and if there was anything we needed. Would highly recommend staying at the Hilton Chicago for their hospitality alone!

Friends

10/10

Exceptional

19 Jul 2026

Micah J

The room was a perfect size & had a great view. Comfy bed. Only complaint was
Water pressure, but when you’re on the 25th floor of an old classic building, ya get whatcha get. :D

Partner

8/10

Excellent

18 Jul 2026

Carlos

Average stay for the area

Family_with_children

10/10

Exceptional

18 Jul 2026

Larry

Showers were great!

Family

10/10

Exceptional

18 Jul 2026

Kenneth

Nice and quiet stay with both inside and outside noise practically undetectable!

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

Kim

Would use again was absolutely magnificent

Friends

10/10

Exceptional

18 Jul 2026

Charmaine

Beautiful hotel- amazing location!! Noisy and busy street out front but the lake front views are worth it😍

8/10

Excellent

18 Jul 2026

Sharon

Location was good but the street noise was loud

Partner

8/10

Excellent

17 Jul 2026

Lori

The rooms were advertised having queen size beds, but the beds in my room were FULL size. I was told by the staff, the hotel does not even have queen beds... so, I don't know why there was false advertisement. However, having two bathrooms in the room was a plus!! ALSO, you must let the hotel know at check-in if you want your room cleaned every day. Other than what I mentioned, great hotel and great location across from Grant park.

Friends_and_family Family

4/10

Poor

17 Jul 2026

Brett

There was a mandatory $25 a day charge destination charge for the high speed internet (already included in my Hilton Honors benefits, $10/day for food/beverage, and $18 dry cleaning ($10 shirt).

I also was most disappointed by the late checkout (which is Hilton Honors gold benefit) that will only allow 1 hour for free (because they couldn’t do it later, except they could for an additional $40 fee). Monetizing benefits I was already supposed to get for staying with Hilton and their Gold elite status is very disappointing. Would not recommend due to the additional fees.

Partner

10/10

Exceptional

17 Jul 2026

krystale

The four of us were happy and surprised to have two bathrooms in our room. We enjoyed swimming laps, relaxing in the Jacuzzi, and even a nice sauna session. Lovely walkable sightseeing all around. The smoke from the fires was unfortunate, but still managed to enjoy the night out! Kitty O'Shea's provided a fulfilling pub experience and Jennifer was awesome!

Family_with_children

10/10

Exceptional

16 Jul 2026

Alexi

This hotel was gorgeous and has so much history surrounding it. Our room was perfect and spacious, and the staff was very helpful and let us check in early. The housekeeping staff were also very sweet, and we enjoyed greeting them in the hallway before heading out for the day.

Partner

10/10

Exceptional

16 Jul 2026

Felicia

It’s right across the street from Grant Park, which is also walking distance to Millennium Park. Love the architecture of the building itself.

Friends

10/10

Exceptional

15 Jul 2026

aurimas

Great place.
Great location.
Excellent fitness center-pool ,sauna .
Sound proof rooms for good sleep.

Partner

4/10

Poor

15 Jul 2026

Hyerhee

It was really outdated property and the room had a lot of flies and bugs.

Self

6/10

Pleasant

14 Jul 2026

Sondra

Great location. Lake view was beautiful but noisy. The mini-fridge temp was not adjustable and turned my sparking water into slushies and exploded one of them. I tipped housekeeping using the QR code on our first morning, and housekeeping never came during our entire three-night stay. The room was clean overall, but some seldom-used items, like the coffee maker and hair dryer, were very dusty. The lobby is pretty, but the rooms lack the same character as the common spaces. Staff was friendly enough, but the 3:00 check-in line was inadequately staffed and took far too long. Overall, the experience was underwhelming. Decent, but not the caliber that I was expecting given the Hilton name and the location’s history.

Family_with_children

10/10

Exceptional

14 Jul 2026

Vicente Joaquin

Everyone was great will come again

10/10

Exceptional

14 Jul 2026

Tyler

The room was above average in cleanliness, cleaning staff were very friendly and helpful. Overall, staff were very professional, helpful, and kind. The property is beautiful, Kitty's bar/restaurant was excellent. The only complaint would be pricing for the giftshop and coffeeshop. We walked a couple blocks for better prices.

Partner

6/10

Pleasant

13 Jul 2026

George

The hotel is the ideal location. It’s perfect for anyone looking to tour the city. Unfortunately, the staff is a mixed bag. Some were very helpful while others were rude and agitated when presented with a question or request. Here’s an example: after taking a shower, I noticed the shower head leaked and sprayed water soaking the sink, toilet paper, and the floor. Called maintenance and we identified that the ceiling in the bathroom was also leaking. Maintenance crew arrived, tightened the shower head, coordinated to have our towels replaced and the bathroom cleaned. Great response. And then there’s the other services: parking and luggage assistance. I called for luggage assistance and was told they had only one guy available. “In a hotel of this size? You’re kidding right?” But she wasn’t kidding. Parking staff needs help. I don’t know of a better way to say it. At $88 per night, the wait is entirely too long.

Partner

10/10

Exceptional

13 Jul 2026

Bartrice

Customer service was outstanding! All around great people working there.

Family_with_children

10/10

Exceptional

13 Jul 2026

Brandon

dcdcd

10/10

Exceptional

13 Jul 2026

Maria

The staff was great, friendly and responsive. The hotel is beautiful. The room was very comfortable (2 bathrooms!). Loved it.

Family

8/10

Excellent

13 Jul 2026

Ebony

Location was perfect, walkable to several events. Parking is very expensive

Family

10/10

Exceptional

12 Jul 2026

Suandria

Parking expensive

4/10

Poor

12 Jul 2026

Lisa

My room did not have a shower curtain. I requested one from 4 different sources and never received one. Will not stay again.

Lisa Woodruff

Friends

6/10

Pleasant

12 Jul 2026

Jacqueline

The room was clean, though the air conditioning took more time to start to cool the room than is usual.

The texting service was a great idea, but unless there’s someone manning it constantly, the convenience is lost. You’re also subject to the responder’s attention to detail. I requested an extra top sheet through the texting service as well as asking if there was an on-site convenience store, and the response only included information about the convenience store. I was without the extra top sheet until the next afternoon when we flagged down housekeeping. They were very helpful and were quick to supply us with any necessities.

When we went to check out, my husband was unable to reach the front desk or guest help services. The phone just rang. So he had to go all the way down to the bell stand (no one there), and then luggage services was finally able to help.

Overall, I wasn’t impressed with my stay except for how gracious housekeeping was. It really made me rethink the plan of becoming a Diamond member, since family has spoken highly of it.

Friends_and_family Family

6/10

Pleasant

12 Jul 2026

Nicola

I picked this particular hotel because on expedia.com. It says that it has a rooftop bar and restaurant. It does not. That was very disappointing. My daughter and I got into the elevator and there was a thong on the floor. Staff was great, but the hotel seemed very shady. Not my favorite shame on them for saying they have a rooftop bar when they do not.

Family_with_children

10/10

Exceptional

12 Jul 2026

Nicole M

The hotel was BEAUTIFUL-great location. The staff was very friendly and helpful.

Family_with_children

10/10

Exceptional

12 Jul 2026

Ann

The staff were friendly and helpful. Rooms were very clean. It is within walking distance to so many things. Was a beautiful hotel!

Family

10/10

Exceptional

12 Jul 2026

Mohamad

Family_with_children

10/10

Exceptional

12 Jul 2026

Robert

Only issues was, my room did not have microwave or mini fridge

Partner

10/10

Exceptional

12 Jul 2026

Lisa

Nice location.

Partner

10/10

Exceptional

10 Jul 2026

Tracy

The 2 bathroom room is a HUGE help when traveling with my family. Great location and excellent service.

Family

10/10

Exceptional

10 Jul 2026

Benjamin

Excellent

6/10

Pleasant

09 Jul 2026

Mezmur

Cleanliness and breakfast, however room service is poor.

Family_with_children

8/10

Excellent

07 Jul 2026

Ronald

The bell hop was great , I really didn’t have any contact with staff members. The amenities was limited, for such a large hotel you would think they would offer more.

Partner

8/10

Excellent

07 Jul 2026

Alison

Comfortable, clean, and the staff were friendly. Especially Zaur at the front desk.

Self

8/10

Excellent

06 Jul 2026

Kaylee

It was a bit dirty - showers and sinks. The pack and play was broken but we made due. It was a decent stay overall

Family_with_children

10/10

Exceptional

06 Jul 2026

Armen

great location, very convenient, right across from the park

Family

10/10

Exceptional

06 Jul 2026

Jessica

The staff is wonderful!!

Partner

4/10

Poor

06 Jul 2026

Patricia A

At about $450/night (for 4-nights), I expect much better. This property needs a full remodel. It was beyond tired and the amenities are seriously lacking and really make one feel nickel and dimed. The hotel offers a pool and two hot tubs, which are great, but require a reservation for each use! The gym requires an extra fee to use! The parking is $72/night self-parking, which is standard for Chicago, but they don't offer valet at the self-parking rate for handicapped placard as most other properties would offer! The toilet paper in our room was the cheap, paper-thin toilet paper! And upon check-in one roll had been more than halfway used but folded into a point. The bath towels were thin, semi-scratchy and so short they'd barely pass as bath towels. The pool towels may have been a tad softer. The mattress had a topper to add comfort, but it was poorly fitted and could feel the mattress edging. The room and hallways are dimly lit which give off a feeling of grime. We had two rooms on our reservation, and both came with an extra refrigerator, which may be convenient for some guests who might request a second one, but looks unrefined as a standard feature given that the one is housed nicely in the cabinet and the second is sitting on the floor in the open. If the one in the cabinet had been a stocked mini bar type, I would have understood and probably appreciated the second one but two completely empty refrigerators was needless. The buffet was dismal. The staff was nice.

Family

10/10

Exceptional

06 Jul 2026

Andrew

Beautiful and nicely updated historic hotel. It was once the largest hotel in the US (1920s). Nice walkable location close to Grant Park and Museum Campus.

Friends_and_family Family

8/10

Excellent

06 Jul 2026

Sacha P

The property was extremely beautiful clean and elegant

Family_with_children

10/10

Exceptional

05 Jul 2026

Jimena

Clean room and everything was very near

Family

6/10

Pleasant

05 Jul 2026

Michael

The property needs personality. Hallways are almost bare of pictures. The Palmer house has great personality with nostalgic hallway pictures.

Family

10/10

Exceptional

05 Jul 2026

Maria Teresa

It is a very nice hotel about 25mins walk from Millenium park

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Rose

The rooms were clean, wish there we better restaurant options within the hotel.

Friends_and_family Friends

10/10

Exceptional

04 Jul 2026

Lisa

The Staff were super helpful

Self

10/10

Exceptional

04 Jul 2026

Susan

Check in was easy and close proximity to Soldier Field made the Ed Sheeran concert perfect!

Family

10/10

Exceptional

04 Jul 2026

Ashlyn

We came up for the weekend for my children’s birthdays and had a blast. The pool is great and it’s in walking distance of so much down town. The staff was very attentive and helpful. The worker in the cafe made the kids birthdays very special.

Family_with_children

8/10

Excellent

04 Jul 2026

Hanifa

Great staff; great location but the property is a little old. On the 2nd day of our stay the whole key card system went down and we couldn’t get back in our room. Security had to come and escort us and let us in. Not sure of the cleaning policy but our room was not clean during the whole stay. They didn’t make the bed or take trash out. The breakfast was very good tho and we were in walking distance to everything. Which was a good thing because the restaurant in the hotel was mostly quick bites nothing of real substance. Overall 4/5 the reason I would book this hotel again would be for the location.

Family

4/10

Poor

03 Jul 2026

Frederick

We were given the smallest room possible, which didn’t feel fair for the amount we paid for. We could’ve gotten a room with 2 queen beds for the same price, with twice the space. Never staying at Hilton again

Partner

10/10

Exceptional

29 Jun 2026

Kim

Beautiful lake view from our 17th floor. Staff were exceptional.

Partner

10/10

Exceptional

28 Jun 2026

Selestino

Nice and convenient location great location.

Self

8/10

Excellent

26 Jun 2026

Batya

The hotel is in a great location in Chicago. It is a massive big hotel. A bit outdated but room was clean and bed was very comfortable. For some reason it was not cleaned or serviced every day. Overall, had a good stay.

Self

10/10

Exceptional

26 Jun 2026

Tina Jerene

Location is ideal for sight seeing and well maintained. Friendly staff

Family

10/10

Exceptional

24 Jun 2026

Brandy

Very clean and room was nice. Plenty of room and our room had 2 bathrooms which was nice for my nephews to have their own separate bathroom. We're already booking again for another trip in September!

Family

10/10

Exceptional

24 Jun 2026

Melissa

We loved that the property has a little shop on the main level for snacks and a Starbucks. Rooms are outdated but still very cozy . Luggage holding is available if your room isn't ready or if you go early due ti flight times, etc . Staff were very helpful and polite

Partner

4/10

Poor

23 Jun 2026

Jasmine

Dirty room

Friends

10/10

Exceptional

22 Jun 2026

Lashunda

I loved almosteverything about this place

Family

8/10

Excellent

22 Jun 2026

Patricia

Everything was great, except check in. The line was very long and not enough people working behind the desk to get people checked in. Also, the property restaurants and surrounding area food, etc. is very expensive to what we are used to paying (attended the Morgan Wallen concert in Chicago on 6/20 and came from WI.). Parking is on site, which was great. Hotel was clean with very helpful staff. Our room was quiet, but not a very great view. I am sure the lake view is beautiful from some of the other rooms. Overall, I would give this place a 4.5 rating.

Friends

8/10

Excellent

21 Jun 2026

Brittany

Room was clean, staff was pleasant and helpful. Breakfast was delicious and the staff in the restaurant were extremely kind.

Family

10/10

Exceptional

21 Jun 2026

Vanna

5 star stay! The staff was nice, housekeeping came to our room each day. It was a cool building since it’s historic. We also appreciated the location. This hotel met our needs for our busy weekend in the city

Partner

8/10

Excellent

21 Jun 2026

Timothy

Great hotel. Location is excellent. Only issue is if you get a lake front view, the noise from the street can be bothersome. Racing motorcycles, sirens, loud music just echo on up the face of the building

Friends

8/10

Excellent

20 Jun 2026

Jamie

For the cost of the stay, the hotel was old and needed to be updated. Great location! A little chaotic and crowded.

Family_with_children

10/10

Exceptional

20 Jun 2026

Kris Ann

Wonderful stay.