Hilton Chicago

United States , Chicago - IL
CHICAGO, 720 South Michigan Avenue
Show on Google | Website | Map

100 reviews shown

10/10

Exceptional

13 Jun 2026

Eduardo

Great location

10/10

Exceptional

13 Jun 2026

Rebecca

Our room with lake view was very comfortable, beautiful view. Breakfast buffet was very good. Nice gift shop. Taxis on the ready out front. Fabulous location!

Family

10/10

Exceptional

13 Jun 2026

Jennifer

Was a beautiful hotel and the staff was amazing.

10/10

Exceptional

13 Jun 2026

Lawrence

From the moment my party entered the hotel, the staff was extremely helpful. Check-in was quick and easy and the employees working the desk were friendly and genuinely personable. Even the security staff was helpful and informative anytime I had a question.

The hotel interior is designed beautifully and the amenities are convenient and easy to find. The building felt historic, not old, and the modernization decisions were sensible and fit the style.

The room was very clean and the space was comfortably sized for our party of two. Everything was functional and felt well-maintained and the view from our room was still nice despite being mostly interior-facing. It was honestly one of the nicest hotel stays I've had in years and I would gladly return if I have another event nearby in the future. I highly recommend it.

Partner

6/10

Pleasant

12 Jun 2026

Joseph

The shower was gross. There was hair on the wall of it. Like somebody had their head smashed against it. Disturbing amount of hair.

They don’t tell you that parking is a 100$ a night but you get one night free if you self park. Needlessly stressful.

Bed not very comfortable. Just kind of run down.

6/10

Pleasant

11 Jun 2026

Greta

As soon as we walked in, we noticed the bathroom reeked of mildew. I assume it’s because there’s no actual working fan in the bathroom so the moisture just sits in there (the lack of AC probably doesn’t help anything).

The air conditioning was set to 65 degrees when we got to the room but it was far warmer than that temperature. I don’t think the AC actually worked and the fan kept shutting off even though I had it on the manual “on” setting.

The floor was … kind of gross. We had our dog who immediately started sniffing certain areas. I’m assuming because another dog’s scent was still in there. I sat on the floor a couple of times before realizing that it was fairly dusty and kind of dirty.

The mini fridge would’ve been nice to have but it clearly also didn’t work well. It maybe got down to 50 degrees. I checked all the wires but gave up.

The bed had a flat sheet instead of a fitted sheet on the bottom. That’s whatever. The duvet had no cover. There were simply just 2 flat sheets on both sides of it. The bed itself was absurdly soft to the point where you immediately sink in and not in a comfortable/good way.

I got a $10 USD food/drink credit which basically amounted to 1 bottle of soda (priced at $7 USD) which was a perk, I suppose.

This hotel wasn’t the worst but it wasn’t great, by any means. I’d try a different hotel if you can.

Pet

10/10

Exceptional

11 Jun 2026

Wesley

This hotel exceeded my expectations. The food from

4/10

Poor

10 Jun 2026

Danny

I stayed in a bedroom that was suppose to be a king bedroom but ran out of rooms, room was out dated,shower head had a heavy leak,the shower nossle was coming out the wall and the vent didn't work.

Self

6/10

Pleasant

10 Jun 2026

Julie

They were kind of rude about us wanting to carry our own luggage. Our “lake view” room we wanted was not lake view. It faced the other building and you could barely see the lake. Having a kid who wanted to swim, they had us on the 25th floor. And came to clean our room, they took all of our towels and gave us one new one for 3 ppl. We had to go find someone to get more towels. And we had to ask twice for more coffee cups.
The lady in the gift shop was awesome! Probably the nicest person we ran into there! Parking is crazy expensive too. The grab and go place is insanely expensive for a quick grab place. No sauce or anything on the dry sandwiches.

Family_with_children

10/10

Exceptional

10 Jun 2026

Janis

My room was spacious, clean and quiet. Ate at the restaurant 720 for breakfast, excellent. Chef made eggs to order. Asked numerous questions of staff, all were courteous, helpful and friendly. Location of hotel was central to many parks, museums and restaurants. We walked to many places rather than using taxis. I would book this hotel in the future when visiting.

Friends

10/10

Exceptional

09 Jun 2026

Jose saul

Great stay

Partner

10/10

Exceptional

09 Jun 2026

Melissa

Clean room, quiet, friendly staff

Partner

10/10

Exceptional

09 Jun 2026

Jovanny

Everything was great! Super amazing location

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Theresa

Amazing stay... would definitely stay again!

Friends_and_family Friends

10/10

Exceptional

09 Jun 2026

Lucas

Staff was very helpful

Partner

8/10

Excellent

09 Jun 2026

Julio

The hotel location is great. The staff is super friendly and helpful. The only issue I had was the bathtub water did not drain and I had to had get it serviced which was taken care of fast.

Partner

10/10

Exceptional

08 Jun 2026

Dieter

All good

Family_with_children

8/10

Excellent

08 Jun 2026

John

Great location for our event at Soldier Field. The hotel lobby is amazing, this hotel has a lot of potential to be a favorite with all the history surrounding it. However, the rooms were a bit tired, the elevators were not very clean and the carpet in our room needed to be clean (wore white Sox around room and the bottoms were black. The room we were originally assigned to when it was early check in was to be 1975, but when we arrived they assigned us to 1529. 1975 had the much better view overlooking Lake Michigan, while 1529 was a small partial view of the lake. That was a disappointment. Also, as big as the rooms are they could have used a microwave, I thought this was a miss. The staff we encountered were very friendly and awesome to deal with. I would probably give this Hotel another chance, hopefully they can make some adjustments.

Family

10/10

Exceptional

07 Jun 2026

Keith Marcellus

The Hilton Chicago is the best hotel I have ever been in over 45 years of traveling. The hotel is spectacularly maintained and the staff supremely helpful and concerned about the customers needs. The breakfast buffet is totally worth the cost. The location is second to none. If I wind up in Chicago again, I will be found at the Hilton Chicago.

Self

8/10

Excellent

07 Jun 2026

Joshua

The hotel was great, my only problem was the pillows. There were 2 pillows for each person, these were feather pillows. These two pillows flattened down, felt like your head was on the mattress, no support. I had to fold up two towels to put under them, but it didn't help. I went down to ask for more pillows, foam pillows, and was told there are no extra pillows at all in the hotel. I would think for $300 a night, and $72 for parking, the hotel could invest in some decent pillows.

Friends_and_family Family

4/10

Poor

07 Jun 2026

Pascal

À music festival just in front of the hotel made a crazy noise until 11pm.

Self

10/10

Exceptional

07 Jun 2026

David

Staff was very helpful and thr perfect area to explore Chicago.

Partner

6/10

Pleasant

07 Jun 2026

Michelle

facitlities a bit old

Family_with_children

2/10

Poor

06 Jun 2026

Nicolas

They lied about the room we booked. Payed for a king and got a room with 2 standard beds. Front desk person didn’t care at all and wasnt helpful.

Partner

10/10

Exceptional

06 Jun 2026

Deondre

The front desk staff member (Mercy) was extremely helpful, pleasant, kind, and professional.

Self

8/10

Excellent

05 Jun 2026

Baylee

The highlight of this hotel, aside from it's obvious beauty and charm, is the staff. I had an issue with my room when I arrived, and they took immediate action to move me to a better suited room. Everyone I spoke to, from check in to bag holding to the gift shop, was kind, helpful, and eager to help.

Also, I bought a scarf/shawl from the gift shop that saved me on this trip during the chilly Chicago nights. It even inspired my friend to pick one up, too! I also grabbed some Garrett's popcorn for my mother-in-law from the gift shop, which was great because it saved me from having to go to the actual shop for it.

I will say the breakfast buffet was just okay, not worth the price in my opinion. But the little food shop by the elevators was very good and had pretty much everything I wanted and needed.

My only complaint is that the air conditioning in the rooms was very finicky. I know it's an older hotel though. My first room had an AC problem and was even a little musty smelling, and while my second room was much better smelling, the AC still didn't get very cold, so I woke up quite often during the night due to being too warm.

Otherwise, I really enjoyed this hotel and would stay here again.

Business Self

10/10

Exceptional

05 Jun 2026

Mayra

The staff was courteous and very helpful. Everything was very clean and tidy.

10/10

Exceptional

04 Jun 2026

Chanell D

I DID NOT TAKE THIS TRIP. I CANCELLED AND WAS STILL CHARGED! I HAVE TRIED TO REACH A MANAGER AT THE PROPERTY AND I TRIED TO COMMUNICATE VIA TEXT AS INSTRUCTED TO NO AVAIL. I PHONED THE PROPERTY TO CANCEL AND WAS STILL CHARGED! PLEASE REFUND MY MONEY THANK YOU!

Family_with_children

10/10

Exceptional

31 May 2026

Kyle

Samantha was exceptionally helpful upon check in. I appreciated her professionalism. Our room was perfect with two bathrooms for our party of three.

Family_with_children

10/10

Exceptional

31 May 2026

Virginia

Wonderful staff, let us upgrade our room which we so needed

Friends

10/10

Exceptional

30 May 2026

Delfino Ulises

Staff was really helpful, the view from the 19th floor was excellent

Friends

6/10

Pleasant

30 May 2026

Debra

The fitness gym, games, elevators, Grab n Go facilities were all very good. The reception desk was unfriendly and gave false info. Housekeeping was also lacking.

Partner

10/10

Exceptional

30 May 2026

Brittany

N/a

Friends

10/10

Exceptional

30 May 2026

Orlando

Decrnt

Friends

2/10

Poor

30 May 2026

Brian

This place is not what it presents as

Family

8/10

Excellent

30 May 2026

Ricardo Daniel

Clean

Partner

10/10

Exceptional

29 May 2026

Maria

Great view

10/10

Exceptional

29 May 2026

Haleh

We liked every thing at this hotel. Thank you!

Family_with_children

10/10

Exceptional

29 May 2026

Danielle

8/10

Excellent

29 May 2026

Ryan

Clean room, updated but no room service and quality restaurant was disappointing

Family_with_children

4/10

Poor

28 May 2026

adan

Unfortunately, the service was completely unacceptable. On our first day, I had to call customer service three separate times just to get our room cleaned. They didn’t show up until 7:30 PM. When you’ve been walking all day, the last thing you want is to return to a dirty room when you just want to collapse and rest. To make matters worse, the exact same thing happened the next day. While the front desk tried to fix it by offering a free breakfast voucher, a voucher doesn't make up for losing the peace of mind of coming back to a clean, restful room after a long day out.

On top of the terrible housekeeping, the hotel hits you with a mandatory $25 per day \"destination fee\" that you cannot opt-out of. It supposedly covers the pool, internet, pickleball, and an $18 laundry credit, but it is entirely \"use it or lose it.\" Forcing families to pay for amenities they might not even have time to use just feels like a greedy cash grab.

Great location, but the management and service are severely lacking. I would not stay here again.

Family_with_children

10/10

Exceptional

28 May 2026

Caley

Traveled with little kids (1 and 5) - we loved the pool, nice staff and available of restaurants and drinks on site. Double room had a bathtub and a fridge for baby’s milk. Great trip and affordable price!

Family_with_children

10/10

Exceptional

28 May 2026

Ruben

great hotel and excellent to stay

Friends

10/10

Exceptional

28 May 2026

Luna

Room was clean, staff was super friendly and helpful. Definitely going to be booking here more often for events

Friends

10/10

Exceptional

27 May 2026

Theresa

Very helpful staff and friendly. Rooms were very clean and comfortable beds!

Friends

8/10

Excellent

26 May 2026

Michael

Excellent location; excellent staff throughout all services of the hotel. Very nice gym, albeit for a daily fee - nice sized lane pool and jacuzzis.

Partner

10/10

Exceptional

26 May 2026

Jorge f

It was iconic

10/10

Exceptional

26 May 2026

Marina

Location was perfect. Hotel was beautiful. Plenty to do in the area that was walking distance.

Friends_and_family Family

8/10

Excellent

26 May 2026

Joseph

Neat historic hotel w/terrific 8th floor pool, sauna, hot tubs, equipment etc. TV’s were dated - we couldn’t hook up Netflix etc, so if you plan to stream, bring a USB stick. Great location in the South Loop.

Family_with_children

4/10

Poor

26 May 2026

Julissa

My reservation was booked for 3 night. We even upgraded to get a second bathroom. On the first night we noticed little flying bugs by the windows but nothing crazy. When we got back from first night of event room was INFESTED. When we went down to get assistance the receptionist wasn’t even surprised when we mentioned the bugs. We moved all our things to the second room, settled in and then noticed the restroom reeked of cigarettes. We had had a long day and decided to just deal with it in the morning. In the morning we went down and requested for them to please clean the bathroom. They agreed and would send someone at 12 pm to spray the room down. When we got back that night the room had not been cleaned nor the stench dealt with. The smell was so unbearable we couldn’t even use the second bathroom we upgraded to! All that was offered was 2,000 “hilton honor” points. Very disappointed.

Family

10/10

Exceptional

25 May 2026

Alejandro

Great experience!

10/10

Exceptional

25 May 2026

Victor

Perfect room they help me out if I needed something

Friends

10/10

Exceptional

25 May 2026

Jacob

Everything was great! Beautiful room. Great staff.

10/10

Exceptional

25 May 2026

Angel

Good experience. Staff was very helpful and the hotel was nice.

Family

10/10

Exceptional

25 May 2026

Feliberto Bazan

Partner

2/10

Poor

25 May 2026

Galit

First they didn’t have a crib for us. Then the attending manager was kind enough to call other hotels in the area and went himself to get a crib at 10 pm.
Our rooms were not cleaned, housekeeping forgot to clean up both rooms. We had to wait for them to arrive after calling several times. They finally sent someone at 7 pm… overall we were not happy with the hotel. We spent a fortune and didn’t get what we paid for.
In addition the window in our room didn’t close so we couldn’t sleep at all in the first night. They agreed to change our room the next day.

Family_with_children

10/10

Exceptional

23 May 2026

Robin

Excellent place to stay! Beautiful

Friends_and_family Family

10/10

Exceptional

23 May 2026

Melissa

Very nice hotel. Did not get the chance to really explore or use any amenities. Very nice hotel for a quick overnight trip.

Family_with_children

10/10

Exceptional

23 May 2026

Amy

Beautiful hotel with a great central location to everything. Breakfast was one the best! Staff were wonderful, always asking to help out and very friendly! Would absolutely stay here again!

Friends_and_family Family

6/10

Pleasant

22 May 2026

Laurie

We stayed 5 nights. Our looked out on beautiful Lake Michigan. We had an adjoining rooms which we could hear everything in the next room.

The reason for a 3 star rating is we were there 5 nights. Our room was only cleaned 2 times. So on the days there was no room cleaning, when we got back at night we would have to get clean towels to shower. This hotel is very expensive and this unacceptable. Don't think we'd stay here again even though the location is good.

Partner

10/10

Exceptional

18 May 2026

Nick

I have stayed at numerous hotels over the last 30 years and I have never seen one run as efficient, clean, friendly, and immaculate as this hotel was.

Friends_and_family Family

8/10

Excellent

18 May 2026

Tabitha

Café was great for late night & morning grab and go and

10/10

Exceptional

17 May 2026

Donya

Everything was wonderful. The only issue I had was being approached several times in just 24 hours to talk about timeshare.

Friends_and_family Family

4/10

Poor

17 May 2026

Sarah

Since we have checked in, I have gotten 3 charges! Fees they don't tell you when you check in. I have been charged even after check out and no one is responding.

Partner

8/10

Excellent

17 May 2026

Myleen

There was a bag of trash in front of our door when we got to our room upon check in

Friends_and_family Family

10/10

Exceptional

17 May 2026

Jodie

Very clean and friendly staff

10/10

Exceptional

16 May 2026

Ashley

Very nice and clean hotel. We booked this hotel at the very last minute and didn't have much time to read the fine print of everything, but in order to use the pool/hot tub you need to sign up down at the pool. It isn't an issue if there isn't many people but if it's busy you'll need to reserve a spot. It wasn't a big deal- we went down, signed our names, and went right in. It was a pretty good location for walking to different stores.

Friends_and_family Family

10/10

Exceptional

16 May 2026

PATRICIA

Great hotel and great spot especially having teenagers like to sight see and take pictures. Deposit is around $200 so for families it’s something to consider if doing multiple rooms.

Friends_and_family Family

4/10

Poor

16 May 2026

Benjamin

Hello, this Hotel does not provide Points in you HH account if you book through expedia... should have known, because the price was not cheap.
Two days without the room being made or resupplied, so bar staff was very nice, reception night on arrival was not.
It is a nice vintage Hotel, but smells damp in some areas.
The food pricing at the cafe is high!

Self

8/10

Excellent

14 May 2026

Robert

Great staff and location.

8/10

Excellent

14 May 2026

Tommy

You pay to use the hot tub. Not cool, respectful restaurant banter when you are checking in. The room was secluded and private. The night view verse the day view. You would have to make a decision.

Business

8/10

Excellent

12 May 2026

Roger

Staff was excellent!

Family

8/10

Excellent

12 May 2026

Amy

Too many emails!!

Friends_and_family Family

10/10

Exceptional

11 May 2026

Liza

Large rooms, excellent view!

10/10

Exceptional

11 May 2026

Gwendolyn

The room was great, very clean. However, cleaning staff would not leave wash cloths unless requested. No trash can liners in the bathrooms some days.

Friends_and_family Family

10/10

Exceptional

11 May 2026

Suzana

Yes

Friends

4/10

Poor

10 May 2026

Amber

No towels in room

Friends

10/10

Exceptional

06 May 2026

Amanda

I’ve stayed at the Hilton Chicago many times, and I keep going back because it is always a great experience. The staff is great, making check in easy and using the amenities easy. The property is clean and well maintained, so it feels luxurious, and it’s right downtown in the loop so you have easy access to anything you may want to experience in Chicago. I highly recommend the Hilton for any trip or staycation in Chicago.

Self

6/10

Pleasant

04 May 2026

Danielle

The location was excellent and the staff were helpful. Unfortunately, my room was dirty. There was dust everywhere and the pillow cases on my bed were dirty. I was able to find a housekeeper and she immediately came to give me clean sheets and pillow cases. The WiFi wasn't working which was a bit frustrating when phone service was limited inside parts of the building. Despite the minor we enjoyed our stay but unfortunately next trip we will seek other accommodations .

Friends

10/10

Exceptional

03 May 2026

vanessa

Rooms were older but clean . Beautiful architecture . Was not a fan of the restaurant. The staff was wonderful , the cocktails were amazing. Great fitness facility.

4/10

Poor

03 May 2026

hugo

System was down, no WiFi, took a very long time to check in. Overall high volume, crowded noisy environment. Central location in the city though.

Self

8/10

Excellent

01 May 2026

Ameer

Decent hotel, but definitely outdated and overpriced for the service/amenities that you receive.

Business

10/10

Exceptional

01 May 2026

David

Me gustó mucho

Friends

8/10

Excellent

30 Apr 2026

Monica

Upon arrival, the guest service agents were kind and attentive to guests, even while others waited in line, and were careful to give each guest their attention.
With this location being in the heart of downtown, it was easy to walk to the theatre or enjoy a walk along the lake.

Self

10/10

Exceptional

29 Apr 2026

Artem

Very expensive breakfast. Small window. We went for new year and gets freezes in the room, heater didn’t warm the room enough.

10/10

Exceptional

29 Apr 2026

Lou

Everything was great. The rooms were clean and the staff was very friendly.

10/10

Exceptional

26 Apr 2026

Liz

Beautiful historic hotel in a prime location on the lakefront and near a zillion tourist attractions. The hotel is very well maintained and the staff was exceptionally friendly and welcoming. I don’t often write reviews but I travel frequently and this hotel really stood out.

2/10

Poor

25 Apr 2026

Caleb

I purchased a Lake View Room, when I arrived they said my room was not available yet and moved me to another room. I could see the lake only if I stood behind the T.V. All three windows had no view at all. When I brought it up to staff they said that the room qualified as a Lake View and would not reimburse me or move me to another room. I told them at most this room should be a partial lake view and they wouldn’t listen. It’s a money grab, be careful with this one. Soda and water bottles in the lobby are $8 each and the hotel removed the vending machines on the floors forcing you to go downstairs. There’s way better hotels in Chicago. This one is a microcosm to everything wrong with Chicago.

Family_with_children

10/10

Exceptional

25 Apr 2026

Sepideh

10/10

Exceptional

23 Apr 2026

Meril

It was a very pleasant stay. The staff was superb loved the hotel, its history, and experience.

8/10

Excellent

22 Apr 2026

Nikita

Staff were nice. Hotel was at maximum capacity per security and it just felt overwhelming and claustrophobic at times.

Family_with_children

10/10

Exceptional

22 Apr 2026

OSCAR

We always book this hotel when staying in Chicago. The overall atmosphere, staff and room cleanliness is what brings us back.

10/10

Exceptional

21 Apr 2026

Diana

Clean room and great location

Family_with_children

6/10

Pleasant

20 Apr 2026

Marisa

The location is great, but the cleaning staff could put more focus on the rooms. I had to move rooms because the first one was unfinished (toilet seat up, not wiped, hairs, pee ring around base of toilet) and the room they moved me to had more hair and scum in the toilet seat. I just went down and got Clorox wipes from the front desk. There were some ants on the desk but that was it.

10/10

Exceptional

20 Apr 2026

Salar

Clean room
Helpful staff

Family

10/10

Exceptional

19 Apr 2026

PAAYAL

The hotel is clean and distinguished

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Malik

Partner

10/10

Exceptional

19 Apr 2026

sarah

Very cool hotel. Helpful staff. Great location.

Family_with_children

10/10

Exceptional

18 Apr 2026

Therese

The hotel is awesome. Three of us stayed in a double queen room. See surprised with two bathrooms. Everything was clean and well maintained. Staff was excellent! Very professional and personal able. Will stay here again. Thanks!

Friends_and_family Family

10/10

Exceptional

17 Apr 2026

Craig S

Amazing historic hotel in the heart of Chicago