Name: Best Western Grant Park Hotel
Address: 1100 S Michigan Avenue, Chicago, 60605, US

10/10

Exceptional

31 Jul 2026

Jeffrey

Very nice location in Grant Park on Michigan Avenue. Staff was friendly overall. Valet attendant was great. (Antoine?). $58 per night valet. We were on 6th floor close to elevator and Ice Machine. I am handicapped so I was happy with location. I brought a cooler to hold my medicines being a diabetic. The ice machine worked the 1st of 3 nights. After that it was broke and my wife had to find limited ice on another floor. It seems that people brought big coolers and were filling them from ice machines because ice was always empty and people were lined up with the ice buckets from rooms. We were seeing the same people several times a day filling ice buckets.

10/10

Exceptional

30 Jul 2026

Jennifer

Well located, basic hotel that ticks all the boxes for a comfortable stay.

6/10

Pleasant

30 Jul 2026

Elinette

El hotel le hace falta pintura en los pasillos y renovación de sus mobiliarios, lozas y baños.

El piso del baño y bañera ya curtidos por el tiempo de uso. Por el lado del inhodoro tenía un hueco en el piso. El mueble del baño desgastado por el tiempo. Toallas deterioradas por el uso y el tiempo.

Falta de seguridad frente al hotel.

Mucho ruido en los pasillos.

8/10

Excellent

30 Jul 2026

Heidy

Good place for the weekend, comfortably fit 4 of us. Pretty clean except the shower needed more cleanliness and the toiletries were empty in the shower. I’m sure they would have accommodated but we brought our own things.

10/10

Exceptional

29 Jul 2026

Herbert

Great locations and staff was helpful in explaining where to park the car

6/10

Pleasant

29 Jul 2026

Necole

Heheh

10/10

Exceptional

28 Jul 2026

Lucy

Super easy to navigate to and from. Parking lot was only one block over!

10/10

Exceptional

28 Jul 2026

Ivie

It was within walking dis cut

8/10

Excellent

28 Jul 2026

Patricia

This hotel was adequate. Nothing special. We stayed overnight because we attended a concert at Northerly Island. The location was within walking distance to the concert. In that regard it was just fine. We found a Spot Hero parking spot nearby, the hotel’s parking was expensive and not guaranteed since they share a parking lot/garage with another hotel.

Partner

6/10

Pleasant

27 Jul 2026

George

So, it turns out they won’t park your car if it’s a manual, so I had to a few blocks away. Generally, the hotel is very well located but very poorly maintained. The soap dispenser in the shower was empty and the frame of the shower door would hit you in the head if you’re over 5’-6”. Overall, not a great experience.

6/10

Pleasant

27 Jul 2026

Marlen

My experience staying at the hotel was pretty great. The room was pretty clean. The workers were pretty helpful with information for the price that I paid. I was just hoping to get free breakfast and hoping it had a swimming pool but the bakery that was downstairs next to the hotel was amazing. Everything was walking distance..

4/10

Poor

27 Jul 2026

Leszek

I like the location within walking distance was the Field museum Soldiers Field stadium and bys and train station the front desk staff very friendly and helpful

4/10

Poor

26 Jul 2026

Emmanuel

Poor service

2/10

Poor

25 Jul 2026

Yendry

Nothing like in the picture. Fake . And make the check in and return the key because is different everithing is duty and old I asked about the cancellation and they said not money back . And valet parking for Chevy suburban

10/10

Exceptional

25 Jul 2026

Jeffrey

Inconvenience of parking; car scratched in garage around drivers door.

Partner

4/10

Poor

25 Jul 2026

Neelu

Good location, good staff, dirty room though and bathroom was the main problem

6/10

Pleasant

24 Jul 2026

Sherry

Clean rooms, but shower handle didn’t work. The hotel needs updating.

8/10

Excellent

23 Jul 2026

Logan

Staff was nice and friendly during my stay.

10/10

Exceptional

23 Jul 2026

Adit

Good stay!

6/10

Pleasant

21 Jul 2026

Wesley

This hotel probably provides value. It is in a wonderful location. Our room was serviceable but had some issues:
---The toilet would not stop running unless the lid was off the tank.
---The toilet was not sealed tightly to the floor so it would rock when someone sat on it.
---The clock would lose about an hour a day (!!). The room was clean enough and the staff was competent and friendly.

I would stay again in the hotel.

Partner

8/10

Excellent

21 Jul 2026

Amy

Close to everything you want to do in Chicago, right in the middle of the loop. Rooms are small but clean, we paid for sleep and location and that was what we got.

Family

8/10

Excellent

21 Jul 2026

Jennifer

Room was clean and spacious. No breakfast or pool but helpful staff and close to so much!

6/10

Pleasant

21 Jul 2026

Rich

The hotel has some positive and negative attributes. On the negative side it is a typical run down city hotel. Room was a bit run down hallways smelled and the bathroom was not stocked. On the plus side we had to exchange rooms and it happened seamlessly and the location of the hotel is just perfect for us.

Family

8/10

Excellent

21 Jul 2026

Mario

The bathroom was dated and needed upkeep, the sink was broken, the towelrack was falling of the wall, there was no place to keep our toiletries.
However the bed was nice and comfortable

Partner

8/10

Excellent

20 Jul 2026

Martha

The property was a little run down but the location to restaurants, shopping, Grant Park, etc was excellent. There was a bakery and coffee attached to the property which was outstanding. The manager on duty helped us hail a cab in the blazing heat which was so kind and greatly appreciated. Staff was wonderful!!

Partner

8/10

Excellent

20 Jul 2026

Janelle Jaskolka

So much was good about our stay. The staff was exceptional. The location was convenient. The hotel was clean and comfortable. The only thing I would call out is that we stayed in an accessible room because I need a zero-entry shower for safety, but if I had been using a wheelchair, it would have been impossible to use it because the dispensers for the soap, shampoo, etc. were mounted so high on the walls that even standing up, I struggled to reach them. A little more thought is needed when organizing/designing accessible rooms for people who need them.

Partner

8/10

Excellent

19 Jul 2026

Adrian

Staff was friendly & helpful. I’m glad the room had a refrigerator, but my only concern was there was no microwave in the room so you had to go down to the 1st floor to use a microwave in the lobby.

Partner

10/10

Exceptional

19 Jul 2026

Claire Diane

I appreciate how clean the room is. It’s a perfect location from all tourist spots.

Partner

8/10

Excellent

19 Jul 2026

Florence

Pro: close to subway/bus station, nice room layout, good attitude of welcoming staff in lobby.
Con: very slow internet, broken chair/nite table light, clogged bath tub drainage, the building needs updated.

Family

10/10

Exceptional

18 Jul 2026

James

AC good, no breakfast, elevator broke first day

Partner

4/10

Poor

18 Jul 2026

Jacob

Not great. Door wouldn't close, shower
wouldn't drain, only one light worked. The staff wasnt very helpful. Took two days to get someone up to help drain the tub.

Family

8/10

Excellent

17 Jul 2026

Kaylor

Breakfast was served at Mei's but we decided to stop for pastries (delicious!) instead. Hotel staff was friendly and helpful.

Family_with_children

8/10

Excellent

17 Jul 2026

Juan Alberto

The room had everything that I need.

Self

4/10

Poor

17 Jul 2026

Joseph

The bathroom light burned out and my wife talked to the front desk twice and nobody ever came to fix it. And the faucet handle for the tub/shower easily came of. And when my wife said something to front desk when we left all they said was sorry

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Corinne

All of the ice machines were low or out of ice. Everything else was great

6/10

Pleasant

16 Jul 2026

Alex

The hotel was fine but but only fine. Several hooks in our bathroom were broken, paint chipping from bathroom cabinet, and I saw a bug... Vending machines had no water, no water fountains and most ice machines were out of order. When I asked the staff for water they were not at all helpful. No housekeeping our first night. Would have been nice to have blackout curtain options and Fire or Roku TV. Overall, the room was clean and quiet but could for sure use some TLC.

Family

10/10

Exceptional

14 Jul 2026

Karla

Muy limpio y el
Staff atento

Family_with_children

8/10

Excellent

14 Jul 2026

Hans

The girl that checked me in wasn't at all pleasant. No hello or welcome when I walked up to the counter to check in, but I had quite a good conversation with the gentleman that was there at the front desk with her. The lady that cleans the 4th floor, where I stayed, did such an immaculate job cleaning the room and was always friendly with me when I met her in the hall. She is a great asset to this hotel and is the friendliest housekeeping associate I have ever encountered on all my travels.

Self

4/10

Poor

13 Jul 2026

Ricky

It was a pretty poor experience. The first night was by far the worst, as we found a bug crawling on the bed, which the sheets felt dirty and old. The walls were very thin. We could hear people from down the hall, and it felt like there was no privacy. The workers were either decent or creepy. There were multiple instances where my girlfriend felt uncomfortable because some staff wouldn’t stop staring at us and would start talking amongst each other. They would also not wear any distinct clothing at some point in the day which made it difficult to distinguish staff from a customer. The only pros I could think of is the proximity of the hotel compared to one of our main destinations (the field museum) and Paris Baguettes. Other than that it was a pretty poor experience.

Partner

4/10

Poor

13 Jul 2026

ngaiwa

The breakfast is kind of over priced. $15 will be better. There is no juice.

Family_with_children

8/10

Excellent

12 Jul 2026

James

Clean facility with comfortable room and beds. Nice location if planning time at Field Museum, Shedd Aquarium, etc. Parking is limited and we had to use a ramp two blocks away. Shower/bathroom could use updating. No temperature control to speak of with shower.

Friends_and_family Family

6/10

Pleasant

12 Jul 2026

JEREMY

Overall, meh. The pictures over-sell the quality of the hotel. Street noise very loud in room.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Wendy

Location

Partner

8/10

Excellent

12 Jul 2026

Anthony

Very close to Grant Park, Soldier Field, Field Museum, Shedd Aquarium, Adler Planetarium, and Northerly Island. Great area if Chicago. Can walk almost anywhere from here. May need to snag a ride to Navy Pier. Didn’t spend much time in the Hotel. Staff were nice. Hotel is on the older side, but if you spend that much time in it, then why are you in Chicago!

Family

6/10

Pleasant

12 Jul 2026

Angelique

Liked that we arrived early and able to check in.
Didn't like the elevator breaking down. Made getting to and from time consuming.
The rooms need updating.
The bathroom had drain issues causing the water to sleep onto the floor from the tub.
Housekeeping was accommodating.

6/10

Pleasant

10 Jul 2026

Anetia

You get what you pay for!!! The room was small, A/C unit was older and didn't cool room adequately. Very basic, nothing to rave about. Bring your own cleaning supplies for a more thorough cleaning.

Family_with_children

6/10

Pleasant

10 Jul 2026

Kevin

Rooms were clean but outdated. The ceiling above shower had a large crack that looked close to breaking open. Staff was excellent.

Family_with_children

6/10

Pleasant

10 Jul 2026

Sarah

It's fine. The location can't be beat, but the price, service, amenities, and quality of the rooms can. Everything in the room is kind of scuffed, the AC in the lobby drips water on your head, the valets just kind of hang around all the time.. it's a decent enough place to stay, but not somewhere you want to spend a lot of time.

Family_with_children

6/10

Pleasant

09 Jul 2026

Dana

The room needs some work. The shower poured out the bottom all over the floor in the bathroom, there was some rust and damage and the bed has seen better days. Just seemed a little old. But it was clean and the workers were nice.

Friends_and_family Family

6/10

Pleasant

09 Jul 2026

Savoeun

I mean, I got what I paid for. Room was not the cleanest. 1 of the double sided beds were missing its spring so you'll sink in. You can tell that the desk and rugs weren’t clean for a while.

Nice location to all great places though. If you won’t be staying at your hotel as much, this is the hotel to stay.

Family

6/10

Pleasant

09 Jul 2026

Pavan Kumar

Room must be rennovated

Family_with_children

10/10

Exceptional

09 Jul 2026

Pamela

It was a really good looking place. We reserved it site unseen... pictures don't always tell what the property really looks like. Anyway, we were happy with it. I wish it included breakfast but at our family budget most hotels didn't include breakfast. The location was excellent and we felt very comfortable walking around. Would highly recommend \"Eleven\" a great diner around the corner!

Friends_and_family Family

8/10

Excellent

09 Jul 2026

Timothy

Clean room

6/10

Pleasant

08 Jul 2026

Jonathan

Great location but appears better in photos than it does in reality.

Family_with_children

6/10

Pleasant

08 Jul 2026

CASIE

The only plus this hotel has going for it is its location…quick walk to Shedd Aquarium, Adler planetarium and Field Museum. It was outdated, bathroom vanity was in poor shape, shower curtain rod was not hung properly, so the shower curtain would not close all the way, very noisy at night, no pool, no breakfast, drink vending machines were not working, barely any ice, room fridge was barely cold (on coldest setting), rooms and bathrooms are SMALL, pillows were junk, AC worked, but got hot when it kicked off and was freezing cold while it was running. We couldn’t get a steady temp for 3 days.

Family_with_children

8/10

Excellent

08 Jul 2026

kelley

Clean, nearby parking. Easy walk to multiple restaurants.

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Vanessa

Clean rooms

Friends

6/10

Pleasant

07 Jul 2026

Theresa

The pictures on here are deceiving. The hotel is old and not kept up. The carpeting in the room felt sticky under my feet and gross. The beds were ok. The restaurant next door with the pastries was great. The valet was nice. Overall it was ok. Loud and noisy outside in the middle of the night.

Family_with_children

6/10

Pleasant

06 Jul 2026

Olivia

I recently stayed at the Best Western in downtown Chicago, and overall it was a decent experience with a few highs and lows.

The room was clean, and housekeeping did a great job throughout my stay. The front desk staff were also friendly, welcoming, and helpful whenever I had questions. The evening valet attendant was fantastic—very polite, professional, and genuinely pleasant to deal with.

Unfortunately, the room itself had a couple of issues. The shower leaked, and the bathroom didn’t have an exhaust fan, which made it feel humid after showering.

The biggest downside, though, was the morning valet attendant. He was disrespectful, had an attitude when speaking to me, and made the experience frustrating. When I asked for my car, he would walk away instead of communicating and even seemed to avoid me. It left a really negative impression and honestly put a damper on my day.

If it weren’t for that experience, I would have rated my stay much higher because everyone else—from the front desk to housekeeping and the evening valet, provided excellent customer service. I hope management addresses the issue, as one employee shouldn’t overshadow the hard work of the rest of the staff.

Friends

10/10

Exceptional

05 Jul 2026

Kathleen

Great location overlooking Grant Park and Field Museum, great bus and train connections, AC was needed and appreciated, so was coffee in lobby and ice water with real fruit. So appreciated a reasonably priced room when I needed sudden accommodations. Bed and shower were perfect. Thank you very much.

Self

2/10

Poor

05 Jul 2026

Carlos

Room was pretty dirty smelled like there was mold in there. Main door had a pick up on the bottom for hardly any privacy.

10/10

Exceptional

05 Jul 2026

Migdalia

Great location, wonderful staff, and comfortable room. This was a perfect place to commute to McCormick Place and still be in the middle of downtown Chicago.

Partner

10/10

Exceptional

05 Jul 2026

Alfred

Nice place to stay close to everything

4/10

Poor

02 Jul 2026

Sabaphay

It was very safe on the bed. The AC was in the perfect condition possible in the room, the only things I want to complain about is the TV Channel not going to YouTube. A lot of modern TVs should go to YouTube. The water not going to hot mode, and there are no microwaves.

8/10

Excellent

02 Jul 2026

Stephan

The rooms were average in terms of cleanliness- not unclean but also dirty in the corners of the rooms and the carpet also felt not clean. The drain in the bathtub is slow draining. The shower curtain doesn't stay completely shut due to the nature of the curved rod. Room service occurs at odd times of the day, but it's not a problem necessarily. Breakfast is at an additional cost. The staff are exceptionally friendly. I experienced no problems with the visit.

Friends

10/10

Exceptional

02 Jul 2026

Jasey

I was impressed with this property, especially for the price. The staff was extremely friendly and helpful, our room was ready earlier than expected, and the room was quiet. Our beds were very comfortable and the location was great. I will definitely stay here again if I go to Chicago.

Family

10/10

Exceptional

02 Jul 2026

Ben

I had a great view of the park, lake and city because I was in a corner room. It was within walking distance of the park, beach, and train station. I didn't get a chance to go this time but next time I am going to visit the tourcher museum which is also within walking distance. The room was clean and the staff was friendly. I would stay there again.

Self

8/10

Excellent

02 Jul 2026

Ann

Beds were super small but our view made up for that! Super easy to walk around…a convenience store right downstairs and a bakery!
The staff was super nice and helpful!
We would stay here again… not the fanciest but it’s an old building. 4 stars

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

William A

Staff nice. Parking is valet only or find a garage. Only so many spaces for valet. Breakfast is coffee to go

Family_with_children

8/10

Excellent

30 Jun 2026

Juliana

Air conditioning was very strong. Hotel didn't necessarily look like the pictures. Only one elevator so sometimes a wait. Bedding was clean.

Friends_and_family Family

2/10

Poor

30 Jun 2026

Grayson

No parking! Had to go to a parking ramp and pay an additional $60!!

Partner

6/10

Pleasant

30 Jun 2026

Kevin

Not one to complain but the room had a concrete hole in the wall by the windows, went to get a blanket and stopped by the vending machine and had a cockroach crawl on my leg. Don’t know where it came from but it was there. The 2 restaurants were amazing both taste and staff! The hotel staff was super friendly but the building needs updating and cleaning!

Friends_and_family Friends

2/10

Poor

28 Jun 2026

Kristina

I booked this hotel because they have valet parking. When we checked in, I was told the parking garage was full. I was given 3 other parking garage options and they were all full as well. So I had to drive around and find parking on my own. The air conditioner in the room was broke. There were no other rooms available to move to. They sent someone up to try and fix it but it couldn’t be fixed. They did bring us a fan but it was very hot and not comfortable. Also, a chunk of the bathroom door just fell off when we shut it.

Friends

10/10

Exceptional

28 Jun 2026

Ron

The room was clean and stocked and everything worked. Staff was friendly. The valet parking was full but they pointed us to other nearby options. Great location and stay!

10/10

Exceptional

27 Jun 2026

Martin

Hotel was clean but make sure to check under your beds.

Family

10/10

Exceptional

23 Jun 2026

yuling

Clean room, good location. It’s a little bit noisy by the rail tracks

Family

10/10

Exceptional

23 Jun 2026

Dalbir

Very Nice and quiet

10/10

Exceptional

22 Jun 2026

Sara

The room was clean, the bed was comfortable. Staff very friendly. Hotel conveniently located.

Friends

2/10

Poor

22 Jun 2026

Vanessa

The hotel I should at motel is very very old. Bathroom is very very small pillows are horrible the room itself was extremely dirty. The door to the room was not sealed all the way around we had to put towels at the bottom of the door. Bathroom has no vent fan. I could go on and on. Please do yourself a service and do not book here. Only reason was semi okay was it is very close walk from solider field

Friends

4/10

Poor

21 Jun 2026

Robert

Our suite was not ready by check in time. Finally, got into room after telling front desk we would be asking to cancel reservation and get full refund. One of the two elevators did not work. Room & hotel was old and dated. Our pull out sofa bed also had a disgusting stain on it. Would never stay here again.

Family_with_children

2/10

Poor

21 Jun 2026

Regina

Lobby is clean for the most part. Thank goodness for the pastry restaurant nxt door. The reviews that I read on this venue were obviously false or I would hv stayed nxt door. If ur looking for cheap and down town this is it. No amenities except clean towels. There was clearly mold growing somewhere in the bathroom u could smell stronger and stronger everyday. Very small rooms yet u could see the fireworks at night at the lake from room 910 if that matters. Windows were rusted not sure air conditioning was even working properly and im sure it was blowing mold as well. We turned it off and only used when it was absolutely necessary. We will not b returning and should’ve spent the few extra bucks and stayed at the Hilton nxt door with all the amenities that this property said it had.

Family_with_children

6/10

Pleasant

19 Jun 2026

Katherine

Bathtub did not drain properly

8/10

Excellent

19 Jun 2026

Mary

Great location and convenient for the Field Museum. Wonderful staff. Room was clean, bed comfortable. The vanity in the bathroom could use some paint and the carpet was a little shabby but over all a good stay.

Family

8/10

Excellent

19 Jun 2026

Noemy

Good location, water and coffee available at the lobby is always good!

Family

6/10

Pleasant

19 Jun 2026

KIM

Great location! Helpful door men and security. Front desk manager that checked me in was not mean or rude but definitely not welcoming or friendly. Property pictures on the Hotels.com website are 100% not accurate. Not even close. The Property was very basic and not well maintained. If the rate reflected the reality I would have no complaints but I paid premium rates and was disappointed with what that got me. Again great location!

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Inna

Beautiful perfect location

Self

6/10

Pleasant

18 Jun 2026

Virgil

Dated but clean. Great location to many local attractions. Many within walking distance. L train is only a block and 1/2 away. Good dining and shopping in area. One downside is sketchy parking options.

Partner

6/10

Pleasant

18 Jun 2026

Robin L Cook

Staff great. Room was dated, worn. Paint chipping, water damage throughout bathroom. Poor lighting. Out of date tv services. WiFi gave out. No breakfast. Parking lot full, could not accommodate guests. AC great.

6/10

Pleasant

18 Jun 2026

Samantha

.

Partner

10/10

Exceptional

18 Jun 2026

Amanda

Great location to the museums! Parking was expensive but everywhere to park in Chicago is ridiculous. At least you get valet for the price and it’s super quick and efficient. Hotel is older and could use some updating but overall it was a great value. Will stay again!

Partner

4/10

Poor

18 Jun 2026

Johan

The only good thing about this place is the location, besides that you basically get what you paid for. Service desk/lounge is probably the cleanest of the whole building. The elevators are tiny/dirty, the hallways look rundown with dirty carpets and stains on the walls, bottom of your room doors are worn out so it's not completely closed(the crevice is pretty significant, noticed it's like that with all the doors) so had to put towels in between to close it to make sure nothing gets in. The bathroom doesn't have a fan so it stays humid after showers and attracts cockroaches (found 3 small ones while there), the bed was decently clean with some hairs on it, and the AC unit is so loud that it's hard to sleep while it's on and it's gets hot quickly when off. Never going back again and definitely would not recommend.

Self

2/10

Poor

17 Jun 2026

Giselle

Bad

Self

8/10

Excellent

17 Jun 2026

Janice

There was a Paris Baguette downstairs which guests could get a 10% discount with their room key.

Family

2/10

Poor

15 Jun 2026

Purvi

Hallways smelled like a dirty sweat sock,
On checkout the girl in front couldn’t give me a receipt/itemized bill bc I was checking out early. I had to ask for manager to complete this simple task.
The free coffee was a nice perk though !

Self

8/10

Excellent

14 Jun 2026

Erica

Great hotel, staff was friendly and helpful. Bed a little uncomfortable but if you like a firm mattress it’s a great hotel.

Friends

10/10

Exceptional

14 Jun 2026

Jennifer

Helpful, professional, friendly staff. Clean comfortable room. Highly recommend!
Great french bakery on the premesis.

Friends

8/10

Excellent

14 Jun 2026

Elizabeth

Staff very friendly and helpful!

Family

10/10

Exceptional

13 Jun 2026

Tammy

Nice place to stay at

Family_with_children

10/10

Exceptional

13 Jun 2026

Cody

Staff were super helpful from beginning to end. Everything was very clean in the room, and anything needed was just a phone call away. My only complaint is that there was not a safe in the room for valuables. Hotel is also in a perfect location to do downtown tourist attractions.

Friends_and_family Family

6/10

Pleasant

13 Jun 2026

Janice

The room and sofa sleeper were tired and worn. It took several calls to get extra pillows. Ice maker was down during the entire time we stayed. They were gracious enough to hold our luggage the last day for us to pick up on our way back to the train station. It was a good location.

Friends_and_family Family