Best Western Grant Park Hotel

United States , Chicago - IL
Chicago, 1100 S Michigan Avenue
Show on Google | Website | Map

100 reviews shown

6/10

Pleasant

18 Jun 2026

Virgil

Dated but clean. Great location to many local attractions. Many within walking distance. L train is only a block and 1/2 away. Good dining and shopping in area. One downside is sketchy parking options.

Partner

6/10

Pleasant

18 Jun 2026

Robin L Cook

Staff great. Room was dated, worn. Paint chipping, water damage throughout bathroom. Poor lighting. Out of date tv services. WiFi gave out. No breakfast. Parking lot full, could not accommodate guests. AC great.

6/10

Pleasant

18 Jun 2026

Samantha

Partner

10/10

Exceptional

18 Jun 2026

Amanda

Great location to the museums! Parking was expensive but everywhere to park in Chicago is ridiculous. At least you get valet for the price and it’s super quick and efficient. Hotel is older and could use some updating but overall it was a great value. Will stay again!

Partner

4/10

Poor

18 Jun 2026

Johan

The only good thing about this place is the location, besides that you basically get what you paid for. Service desk/lounge is probably the cleanest of the whole building. The elevators are tiny/dirty, the hallways look rundown with dirty carpets and stains on the walls, bottom of your room doors are worn out so it's not completely closed(the crevice is pretty significant, noticed it's like that with all the doors) so had to put towels in between to close it to make sure nothing gets in. The bathroom doesn't have a fan so it stays humid after showers and attracts cockroaches (found 3 small ones while there), the bed was decently clean with some hairs on it, and the AC unit is so loud that it's hard to sleep while it's on and it's gets hot quickly when off. Never going back again and definitely would not recommend.

Self

2/10

Poor

17 Jun 2026

Giselle

Bad

Self

8/10

Excellent

17 Jun 2026

Janice

There was a Paris Baguette downstairs which guests could get a 10% discount with their room key.

Family

2/10

Poor

15 Jun 2026

Purvi

Hallways smelled like a dirty sweat sock,
On checkout the girl in front couldn’t give me a receipt/itemized bill bc I was checking out early. I had to ask for manager to complete this simple task.
The free coffee was a nice perk though !

Self

8/10

Excellent

14 Jun 2026

Erica

Great hotel, staff was friendly and helpful. Bed a little uncomfortable but if you like a firm mattress it’s a great hotel.

Friends

10/10

Exceptional

14 Jun 2026

Jennifer

Helpful, professional, friendly staff. Clean comfortable room. Highly recommend!
Great french bakery on the premesis.

Friends

8/10

Excellent

14 Jun 2026

Elizabeth

Staff very friendly and helpful!

Family

10/10

Exceptional

13 Jun 2026

Tammy

Nice place to stay at

Family_with_children

10/10

Exceptional

13 Jun 2026

Cody

Staff were super helpful from beginning to end. Everything was very clean in the room, and anything needed was just a phone call away. My only complaint is that there was not a safe in the room for valuables. Hotel is also in a perfect location to do downtown tourist attractions.

Friends_and_family Family

6/10

Pleasant

13 Jun 2026

Janice

The room and sofa sleeper were tired and worn. It took several calls to get extra pillows. Ice maker was down during the entire time we stayed. They were gracious enough to hold our luggage the last day for us to pick up on our way back to the train station. It was a good location.

Friends_and_family Family

8/10

Excellent

12 Jun 2026

Rangassamy

Good staff

Self

4/10

Poor

11 Jun 2026

Regine

It just wasn’t very clean. The staff was helpful.

Friends

10/10

Exceptional

11 Jun 2026

Robyn

Room was clean, comfortable beds. The rooms need some updating and repair but you can't beat the location and price.

6/10

Pleasant

10 Jun 2026

Kristen

If you just need a place to shower and sleep without any of the frills of a nice hotel, it does the job. My teenage kids and I came into town for an event and stayed 2 nights. Most Hotels were booked and prices were high because of a special Pokemon event going on.

There were plenty of good restaurants within walking distance. Beautiful Grant park is literally across the street. Short walk to the museum campus where you find Alder Planetarium, Shed Aquarium and the Field Museum. There’s also a Metra stop there.

We noticed a cracked tile in the shower, where the curtain rod attached to the wall, so the curved rod hung down rather than curving out for more space. The bathroom is small. The beds and pillows aren’t very comfortable but are covered and free of bugs. The area around the in wall air conditioner is nasty looking and the bed is up against there so try not to look at it. Otherwise the room was clean. The entire building, once you are past the lobby, smells like stale cigarettes or an old bowling alley. We were pleasantly surprised to find a mini fridge in our room. Yay! There is one small microwave in the lobby for guests to share rather than one per room. So odd. To recap, this Best Western does the job if you need a cheaper room for a night or two.

Family

10/10

Exceptional

08 Jun 2026

Kyle

Clean room, comfy bed.

Self

10/10

Exceptional

08 Jun 2026

David

Needs some updating, specifically needs more outlets in the room, but overall nice place. Great location to what we were in the city for.

2/10

Poor

07 Jun 2026

Kana

The staff were rude, and it was the worst hotel I've ever stayed.

Friends_and_family Family

4/10

Poor

05 Jun 2026

Deepali

The rooms were dingy and very basic. The staff was mostly friendly. The elevators had daily issues and one of the three was shut down. Ice makers were all broken. Staff informed me with a shrug that there was nothing that could be done. Later I was informed that “ice could have been arranged” by reception.
On a positive note, valet was prompt and the bakery next door was delicious.

Family

6/10

Pleasant

04 Jun 2026

Felicia

This was a last minute add on to a business event in the city. The reviews made us think it would be nicer than any best western but no. The property is in poor outdated condition and while the room looked better than expected, I have never woken up so sore. The pillows offered zero support and the pain kept me up all night. Though I will say the room was clean. If you just need a bed, do it. The staff was fabulous!

Business

8/10

Excellent

01 Jun 2026

Arlene

The beds were clean and comfortable. The furniture, bathroom could use updating. The staff was very nice and prompt with requests which makes all the difference. Great location next to the park. Close to a Yolk restaurant and Trader Joe's.

Business

10/10

Exceptional

01 Jun 2026

Alexandra

Clean, working air conditioner, and great staff. Very good location as well.

Partner

6/10

Pleasant

29 May 2026

Linda

Doors were loud and we could hear people talking and laughing in the next room over. Walls are super thin. Hotel seems old and in need of renovation.

Friends_and_family Family

8/10

Excellent

28 May 2026

Mohan

No breakfast ...little away from main attraction

Self

8/10

Excellent

28 May 2026

Jason

We were expecting to park on-site since we had a room reserved but the reservation didn't seem to matter. We ended up have to park 2 blocks away. That isn't very far but when you are expecting something it throws you off. Bathroom was quite small. The door was inches away from hitting the toilet. There are several bus stops really close & a train stop close too! Which was nice! The bakery adjacent to the hotel lobby was fantastic with a ton of options and you get 10% off by showing your room key! The air conditioning worked quite well. Elevator was compact. Only 2 elevators were in service which meant a bit of waiting when there were lots of people wanting on. Bed was way to squishy. Some people may like a softer bed. I do not.

Partner

10/10

Exceptional

28 May 2026

Derrick

Fantastic AC, clean rooms, friendly staff and an excellent location to walk to a ton of things

Partner

10/10

Exceptional

28 May 2026

Morgan

I have stayed here multiple times, and will continue to come. Staff is always very nice and helpful with questions. I did notice two spots on the ceiling that were peeling and some spots that look like they were about to. When we first arrived, the toilet sounded like it wouldn’t stop filling, but once we got it to flush, it was fine for the remainder of our stay. The room was very clean and well maintained. The air conditioning is amazing, you can choose the temperature, level, and consistency. The hotel also gives you 10% off at the bakery and two restaurants next door. We did not eat at the restaurants but the bakery is amazing.

Partner

10/10

Exceptional

28 May 2026

Julianne

Im not sure why there are so many negative comments/reviews. This hotel was decently priced, perfect for families and conveniently located. You had Shedd aquarium, Field museum, Grant park and Millennium park is a quick 15 min walk. The hotel is a little outdated as far as decor but its literally fine lol. Staff was friendly helpful attentive, room was clean even tho its a lil outdated. Theres a bakery attached, paris bauguette bakery. Delicious snack options. Overall we are delighted with our experience

Family_with_children

10/10

Exceptional

27 May 2026

Malinka

The staff were very friendly and kind. No problems with the room. It was comfortable and clean. The only thing is the doors don’t quite close correctly but otherwise everything was good. Discounts were also give with the bakery and restaurant attached to the hotel which was nice and convenient.

Family_with_children

10/10

Exceptional

26 May 2026

VIMAL

Wry nice room, no issues.

Self

4/10

Poor

22 May 2026

Abbos

Out dated. Room was not clean enough.

Self

10/10

Exceptional

21 May 2026

Jason

This is always my goto place to stay in the Loop. In the middle of everything. Close to the train. Always clean and never any issues. Staff is great. Quick check-ins. Pastries and coffee next door. What more do you need?

Self

6/10

Pleasant

20 May 2026

Jennifer

Convenient location, staff was great, but the hotel itself needs some help. Furniture all dinged up, we had a spot on the floor that always felt damp, paint chipping, beds aren’t that comfortable. The windows shook with the wind and the trains, just old looking. No on sight food, a cafe next to them offers 10% off but it’s a bakery cafe not a full on restaurant. $500 for that room was wild!

Friends_and_family Family

6/10

Pleasant

20 May 2026

Susan

the room was clean but the floor was slanted and the TV did not work the whole time we were there. Also the ice machine was working when we arrived but it did not work the next day and didn't work when we left the next day.
I don't know where this picture is from on the page but it definitely not at the Grant Park Hotel on Michigan Ave we stayed at!!!

Friends_and_family Family

6/10

Pleasant

18 May 2026

Veronica

Bathroom vent dirty. Bathtub took a long time to drain

Family

8/10

Excellent

17 May 2026

Cynthia

Clean hotel, tv remote was tricky, staff was excellent and friendly, ice machine ran out of ice. Safe secure parking nearby. Overall we would stay here again!

Friends

10/10

Exceptional

17 May 2026

Anna

Our room looked over the park. Fantastic view. Great location

Partner

10/10

Exceptional

13 May 2026

Ivan

Walking distance to Soldier Field. Staff was friendly and helpful.

Family

10/10

Exceptional

13 May 2026

Taylor

Some of the features in the room were kinda run-down. There was a big, splintery chip in the door where it looks like a security chain was removed, and the bathroom counter had clearly seen better days, but the place was VERY well cleaned, housekeeping was impeccable. The staff were all very professional and courteous too. And the location can't be beat if you're looking to visit the Art Institute and other attractions!

Partner

10/10

Exceptional

12 May 2026

Juaqueta

My room was clean and it smell good. The staff was very helpful. I didn’t eat breakfast there but it’s a breakfast spot within walking distance of hotel. Activities and millennium Park to see The Bean was a 20 minute walk. I would definitely stay there again.

Friends_and_family Friends

6/10

Pleasant

12 May 2026

Alison

Great location! But the room was outdated. The door had a large gap around it and even though it locked, being a single traveler, it did make it feel a little less safe.

The bathroom has no counter top and the plugs were in a weird place.

Not a bad stay, but I think the images are a little misleading.

Self

6/10

Pleasant

10 May 2026

Lyubov

The staff wasn’t welcoming and didn’t offer to help us. We had to go up to see if he was ready to check us in. The shower curtain in room 612 kept sliding down and water was going all over the floor. Not enough towels for one night stay and had to ask multiple times for new towels.

10/10

Exceptional

08 May 2026

cheri

we've stayed there many times for years & have always been very satisfied .

Partner

10/10

Exceptional

08 May 2026

LINLIN

Nice.

Self

2/10

Poor

06 May 2026

Sydney

The rooms are nothing as what is described on Expedia. The front staff were extremely rude and unhelpful. The amenities Expedia claims the hotel has is false.

Partner

8/10

Excellent

03 May 2026

Ngcebo

Breakfast at the pastry shop next door was good

10/10

Exceptional

02 May 2026

Jackeline

I loved how it was near everything , no car needed , and how convenient in the same hotel you can get snacks and drinks 24 hours. If your from New York you know we are used to having bodegas open 24 hours so not even having to step out of the hotel to get your snacks and drinks 10 out of 10 and soo safe and secure. The staff were soo loving and helpful. The only thing is when you shower , water will be on the floor so we put 1 towel to step on and not fall but nothing bad. Also other hotels only give until 10AM for checkout and this one gives you till noon 😍

Family

10/10

Exceptional

30 Apr 2026

Owen

Amazing

Partner

10/10

Exceptional

28 Apr 2026

Valeria

N/A

Family

8/10

Excellent

28 Apr 2026

Josephine

Bathroom was a bit rough. Tub wouldn't drain, the drain cover was off, and the shower curtain was separating from the wall. The beds were comfortable enough and everything clean. The French bakery attached to the hotel was amazing. Within walking distance of the field museum, planetarium, and aquarium. Good enough for a quick trip to the city.

Family

10/10

Exceptional

28 Apr 2026

Anthony

Clean room good services.

Partner

2/10

Poor

27 Apr 2026

Sananda

I have stayed there couple of times. But this time we were assigned to a very small and dark room. It was not properly cleaned. The drainage in the bathroom was very bad. It got clogged.

Family

10/10

Exceptional

26 Apr 2026

Daena

Clean room, friendly staff.

Self

6/10

Pleasant

23 Apr 2026

john

Public parking close by, make sure to pay for parking there. Main entrance and lobby was nice. Only one working elevator at the time. Bathroom had light mold on ceiling in one room, walls peeling in bathroom in second room. Staff was very friendly

Family_with_children

8/10

Excellent

22 Apr 2026

William

Best Western has a nice relationship with cafe and restaurants at adjoining properties to allow a 10% discount for great food and drinks! Very convenient and tasty too!

Business

6/10

Pleasant

21 Apr 2026

Abby

Single glass windows. Hallway floor is uneven and no hot water in our room.

Friends

8/10

Excellent

20 Apr 2026

Rosa

No free breakfast, parking at a cost, but cleanliness was good!

10/10

Exceptional

19 Apr 2026

Jamison

Great location, right across the street from the park.

Friends

6/10

Pleasant

19 Apr 2026

Melanie

Room needs updating, carpet appears stained frayed by windows, the half wall placement makes it hard to get around from bed without stubbing your toe. Praise our maid who didn’t allow a random stranger to get into our room. Location was pretty close to museums and lake front. Traffic noise was very loud.

8/10

Excellent

18 Apr 2026

Sofia

Parking was easy and barely a 5
minute walk! Staff were very nice and accommodating. Only
thing I would say is both days we were there , there was no water in any vending machines so that was kind of hard since we had to leave the property to just get water. Overall it was a good stay!

Friends

10/10

Exceptional

16 Apr 2026

Antonio

Staff is super friendly and have excellent customer service. I recommend anyone to stay in this place. It has a bakery and a restaurant attached.

Friends

10/10

Exceptional

15 Apr 2026

很划算

10/10

Exceptional

15 Apr 2026

Mandy

Needed room for the evening and it had everything necessary!

4/10

Poor

14 Apr 2026

Dinesh

This is a very dated property. It looks like it has a new owner. Who's trying to patch it up but much work remains. For example, the beds are very lumpy, and the first room I was given had black mold on the bathroom ceiling. As black mold is dangerous the room should never have been rented. I got another room. I can recommend this hotel only it you have no other alternative given it's good location

10/10

Exceptional

14 Apr 2026

Kevin

Great. walking distance to the Bears game.

6/10

Pleasant

14 Apr 2026

Michelle

Room seemed clean and bed was very comfortable, but the road noise was very loud, to the point I had trouble sleeping and woke up a number of times. Staff were very friendly at check in.

Self

10/10

Exceptional

13 Apr 2026

Sungji

More option for decaf coffee as well perhaps?

Self

8/10

Excellent

12 Apr 2026

Md Maruf

Location was perfect. Everything else was meh!!

Family_with_children

4/10

Poor

11 Apr 2026

Kate

The plug was falling out of the wall and there is a very odd and concerning stain on the couch. The paint in room and hallways is in severe need of repainting.

10/10

Exceptional

08 Apr 2026

Katherine

Clean room nice staff location was very convenient

Family_with_children

2/10

Poor

07 Apr 2026

Lindsey

The entire property felt like it wasn’t level, the room slanted in the middle, the carpeting was ripped and disgusting. Furniture and fixtures were outdated and very worn. Overall, just a terrible hotel. Would not stay again…ever.

Family_with_children

10/10

Exceptional

07 Apr 2026

Isaac

Clean room and great staff

8/10

Excellent

07 Apr 2026

Mallory

Front desk staff was helpful

Self

8/10

Excellent

06 Apr 2026

Phoebe

limited amenities but wonderful, friendly staff

Self

6/10

Pleasant

05 Apr 2026

Nathan

We lost power to our room on the last day of our stay. Valet parking was listed as available, but was sold out and we had to park several blocks away. It ended up being fine, but it just wasn't what we expected. No breakfast, only an attached restaurant that gives 10% off.

Family_with_children

6/10

Pleasant

04 Apr 2026

Mark

If you don't do much at the hotel other than just sleeping at nights, I guess it is fine. But it is not that clean, and no water in lobby. It smells when you turn on heater.

Family_with_children

6/10

Pleasant

04 Apr 2026

chehyun

Hotel is pretty outdated and the door needs extra force to close. Room is kind of small and floor is dirty. Staff was friendly though.

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Keshawn

The room was clean, it was quiet and the bed was comfortable

Partner

10/10

Exceptional

04 Apr 2026

Kara

Our room was clean , staff was very friendly and extremely helpful. Will be staying again!

Friends_and_family Friends

10/10

Exceptional

03 Apr 2026

Clifford

Great price for the location. Walking distance to museums, aquarium, parks and public transportation.

Family_with_children

10/10

Exceptional

02 Apr 2026

John

The AC kept the room cool.

Self

6/10

Pleasant

02 Apr 2026

Donny

This hotel is old and dated. The elevator is small and very slow. Also, there is the smell of weed in the hall way. The bed was very uncomfortable as well.

Friends

10/10

Exceptional

02 Apr 2026

Lindinett

Really nice staff awesome location walking distance for a lot of places we enjoy it so much

Family_with_children

8/10

Excellent

01 Apr 2026

Jocelynn

Property location was great. Only like 15min away from soldier field. Lots of noises from high winds to the cleaning crew up so early in the morning. Beautiful hotel from outside but rooms do look a little old. An amazing thing that i really loved was the bakery next door💯

Partner

4/10

Poor

01 Apr 2026

Michelle

One word: Disappointing. Had to pay for parking, no breakfast offered as part of the stay. Not even a water bottle in the room. The worse part though was the room itself, the shelving lining where the fridge was at was falling apart and peeling, the bathroom was pretty ugly and small. The only real redeeming part is the view from my room of downtown was nice but outside of that, unless you’re in a pinch, spend a little extra for a nicer hotel

Self

8/10

Excellent

01 Apr 2026

Rocio Berenice

The hotel is ok

Family_with_children

8/10

Excellent

31 Mar 2026

Nathan

Staff were helpful at the front desk.
Rooms weren't the best maintained though. We had two rooms.
In one the A/C barely could keep the room cool despite it being late March.
The drain on the tub came loose (clearly having been glued in place a couple of times). There was a remnant of a splatter on the wall above the bathroom garbage that looked like it had been there for some time.
The other room had a sticky spot on the carpet that seemed like it was some kind of gummy substance. The tub on that room didn't drain well. Soap dispenser in the shower was empty when we got the rooms. Front desk sent someone up right away, they filled it - but then the shanpoo ran out on the 2nd day (it apparently was nearly empty and wasn'tfilled either).
Location is very convenient to the museums. Breakfast at the adjoining Paris Baguette was convenient, and the 10% off as a hotel guest was nice to have.

Friends_and_family Family

8/10

Excellent

30 Mar 2026

Jean-Paul D.

Bathroom was average

Self

8/10

Excellent

29 Mar 2026

Steven

Free breakfast would be great, rooms primarily bathroom need ventilation fans....also have tvs that allow app download so members can log into their netflix and or hulu

8/10

Excellent

29 Mar 2026

Jacob

The elevators are too small for my mobility scooter

8/10

Excellent

29 Mar 2026

Kristin

Nice, quiet place to stay at, close to a lot of places to eat and to adventure out to.

8/10

Excellent

29 Mar 2026

Sheila Nainan

Good hotel

Self

10/10

Exceptional

27 Mar 2026

Deshounte

Best place ever

Self

8/10

Excellent

26 Mar 2026

Tien

Clean room

Self

8/10

Excellent

26 Mar 2026

Donna

Clean room

Self

10/10

Exceptional

22 Mar 2026

Alison

Super friendly front desk staff

Self

8/10

Excellent

22 Mar 2026

Debra

We had an issue with the shower we could not get he shower lever to work! So we had to stand in the tub with a cup and bathe. Not good at all! Everything else was ok. The room that we rented the larger room always had a center table
In the living room area this room did not making it hard to find a place to put plates and food

Family