Name: Fairmont Chicago at Millennium Park
Address: 200 North Columbus Drive, Chicago, 60601, US

Fairmont Chicago at Millennium Park

Chicago - IL · United States

200 North Columbus DriveView location

100 reviews shown

10/10

Exceptional

28 Jul 2026

Mary

Nsj

10/10

Exceptional

28 Jul 2026

Allan

Clean room, staff was very helpful, and location was great and certainly accessible to many locations

2/10

Poor

28 Jul 2026

Kati

I had children with me and there was a hole in the wall in our room with wires sticking out. There was no fridge in our room to store person items- only a mini fridge to purchase overpriced drinks- there was a sign on there not to move the drinks or you’d be automatically charged for them. The sign said I could call the front desk and they would bring me a mini fridge which I did. However the guy that brought me the mini fridge was scary and unfriendly and didn’t even speak to me. Looked annoyed at having to bring me a fridge. Our toilet was clogged so we had to call and have an engineer come up. Paid for a view of the park and did not get one. Paying $600 a night for a mediocre hotel room and not having complimentary coffee in the morning is mind boggling. Absolutely would not stay there again and absolutely would not recommend.

6/10

Pleasant

27 Jul 2026

Vanessa

Nice

2/10

Poor

26 Jul 2026

Trisha

I was assigned the room from hell. I had no view and the racing cars on lower wacker echoed. It was horrid. The bathroom is dated and feels icky. This for $600 a night. Plus $88 to park my car. Seriously horrible.

10/10

Exceptional

26 Jul 2026

Torey

This hotel it’s a 10/10 I stayed in this place before and I totally love it. Rooms are super spacious,clean,good view,etc. Staff always helpful and very friendly. The only thing I wish they need is a pool but overall it’s an excellent place to stay.

6/10

Pleasant

26 Jul 2026

Victoria

Not the best experience. We never got a text when our room was ready. The suite description was confusing (“sleeps 5”) but there was one king bed when we got to the room. Ultimately we got bedding for a pull out and a roll away delivered but it was a bit of a process. Parking situation was confusing. Staff was friendly but nothing out of the ordinary and seemed annoyed with our questions about the room choices, etc. Overall, it was not terrible but we will try a different hotel next time we come back to Chi.

4/10

Poor

26 Jul 2026

Kate

Our room was given away when we arrived. They gave us a different room. The room was not prepared for guests. The one bed has no bedding. There was no coffee cups and no water. They said they would send up an extra bed up, as the room didn’t have enough bed, never came. No joke the one towel in the bathroom was covered in someone blood. All over it- literally a bio hazard. They refunded us $35 for the bloody towel issue. The electrical panel cover had fallen off the wall. For $700 a night it was an extremely over priced hotel that is in dire need of service and an renovation.

8/10

Excellent

26 Jul 2026

Billy

Overall a very good stay. Would recommend this property for a family or business.

8/10

Excellent

25 Jul 2026

Abzal

The hotel location and view from the room (we had city view) were great! The breakfast in Toro restaurant was delicious with some decent options for kids and reasonably priced. The only complaints were 1) no grab and go food options at around 2PM 2) the room service could have been better. We asked for fridge (the one in the room was not for personal use) which was delivered after 1 hr only. We have also asked for water which was not delivered until next day.

10/10

Exceptional

25 Jul 2026

David

The manager for the breakfast restaurant was amazing. She came over to the table talked with us. Thank you

8/10

Excellent

23 Jul 2026

Shyla

I enjoyed my stay here with my first time in Chicago. It was nearby every single thing I needed. I walked pretty much everywhere. The only problems were the shower door didn’t close, but they reassigned my room immediately :) Next, the TV shut down and upgraded itself, but it worked faster after that. Lastly, I would have loved a pool other than the exercise pool. Overall, a great stay!

10/10

Exceptional

23 Jul 2026

Diana

Great stay would definitely stay again

10/10

Exceptional

23 Jul 2026

Carole Rovina

Didn't like the urban experience fee

10/10

Exceptional

22 Jul 2026

Gary

Overall, very nice. I think they’re doing some light renovations in the lobby. The room was extremely nice. We stayed on the club level in the breakfast was excellent. The service was excellent. Very good location. Hard to beat.

10/10

Exceptional

22 Jul 2026

Susan

The Fairmont Millenium is a very nice hotel in a great location downtown. Front desk staff were incredibly helpful, restaurant service was excellent, restaurant food was good, room service was prompt and professional. Overall, a great experience.

Family

6/10

Pleasant

21 Jul 2026

Dinah

This hotel was satisfactory. The primary drawbacks encountered were difficulties with GPS navigation to the location and the comfort level of the bedding. Aside from these points, the experience was acceptable.

Friends_and_family Family

10/10

Exceptional

21 Jul 2026

Michelle

The staff was extremely friendly and professional. They were knowledgeable about the surroundings and able to give relevant advice to get around and places to see thank you

10/10

Exceptional

20 Jul 2026

Olivia

Nice location & hotel.

Partner

10/10

Exceptional

18 Jul 2026

Amy

Super helpful and friendly staff. Didn’t care for the soap and shampoo smelled like roses and gave me a headache. I wish I knew ahead of time the credits we would receive using certain amenities. I would definitely stay here again. Perfect location.

Family

10/10

Exceptional

18 Jul 2026

Timothy

Great property in a very good location. The staff were very helpful and friendly.

Partner

10/10

Exceptional

18 Jul 2026

Emily

Worth the stay! In a great area of Chicago

Self

10/10

Exceptional

15 Jul 2026

Juan Pablo

Nice hotel. Very clean and well located

Family_with_children

6/10

Pleasant

15 Jul 2026

Ali

They have a big focus on cleanliness which is great, but the absolute lack of amenities were ridiculous. No free water bottles. No free parking. The room was tiny for a Signature Room. I understand they get away with this stuff because they are located in downtown but still not sufficient for a basic hotel. I got a discounted price because of Expedia so I got saved a little bit, but I would never pay full price for this room.

Partner

10/10

Exceptional

13 Jul 2026

Victoria

Great location near Park, museums, restaurants, River Walk, and theaters. Kudos to Gail and Alex at the Concierge Desk -- they were so very helpful, patient and kind.

Partner

10/10

Exceptional

13 Jul 2026

Sarah

Staff are wonderful. Room was nice. The “sofa” in the room was a piece of wood with cushions on it, not what I expected. The room was great size. Location is ideal for my girls trip.

Friends_and_family Friends

10/10

Exceptional

12 Jul 2026

Teresita

The location is good , it’s at millennial park area , same time walkable going to river north area , which is my favorite area in Chicago .

The room is clean , lobby is clean and the breakfast buffet I say is pretty good . My room have a lake view , which is nice waking up seeing the view

Family

10/10

Exceptional

12 Jul 2026

Michelle

It was everything that you can imagine. Best stay I ever had. Best room with the best view you could ever see. Clean room, nice view, and nice staff service. Will stay here again for another trip!

Family_with_children

10/10

Exceptional

11 Jul 2026

Maricarmen

Clean room, friendly staff, excellent location, excellent amenities!! Excellent Hotel!!

Family

8/10

Excellent

10 Jul 2026

Nadina

The staff at this hotel is amazing! Every person we encountered was extremely helpful and friendly. The rooms are a bit outdated, but the beds and linens were very comfortable. Location was great, super close to the park and within walking distance of many attractions!

Family_with_children

10/10

Exceptional

09 Jul 2026

Sarah

Bathroom could have been a little cleaner but comfortable room.

Friends_and_family Friends

6/10

Pleasant

09 Jul 2026

Ankur

Breakfast is not good. Limited options for kids. Surprised that there was no cereals.

Family_with_children

10/10

Exceptional

09 Jul 2026

Michelle

Excellent location. Beautiful hotel

Partner

6/10

Pleasant

09 Jul 2026

Patricia

Not so good. Dining staff was excellent.
The room was dated. The brochure in the elevator did not reflect our suite. Could not access the lounge.

Friends_and_family Family

8/10

Excellent

09 Jul 2026

Satyaki

We stayed at the Fairmont in Chicago for just one night over the Fourth of July weekend, and overall it was a decent experience. The room was fine and mostly clean and the lobby was nice too. I personally don't like the location as much as I prefer being closer to the Magnificent Mile.

Family

10/10

Exceptional

06 Jul 2026

Sean

Best part was the gold lounge. Worth it & saved on meals & drinks. My only complain was wine should have been covered. It’s not that expensive to provide the lower end wines.

Family_with_children

10/10

Exceptional

06 Jul 2026

Calvin

Everything was great. Thank uou

10/10

Exceptional

06 Jul 2026

Haidar

Very nice family hotel

Family_with_children

10/10

Exceptional

06 Jul 2026

Erica

The property was near everything we wanted to see and close enough to everything we wanted to participate in. The staff were kind, the room and the building were clean. No complaints.

Friends

10/10

Exceptional

06 Jul 2026

Jeanie

The hotel is amazing! The location is safe and freindly!

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

Ali

Good location , close to downtown chicago

Self

10/10

Exceptional

05 Jul 2026

Aniket

Great!

Partner

10/10

Exceptional

05 Jul 2026

Christine

We got turned around ands stick close to our hotel ands couldn’t find the parking garage. I called the hotel and that sweet young lady was so patient and talked us right up to the door. All of the staff was very nice. The room has plenty of stretch room and bathrooms clean. Only complaint is the cost of everything but like Chicagoans say, that’s Chicago, expensive. Other than that, we loved our short stay.

Partner

8/10

Excellent

05 Jul 2026

Kristina

We were only in town for about 18 hours. Staff was helpful from the time we booked (I had a question about renting a car locally on a holiday weekend and the concierge helped me with reservations) until they got us a cab when we checked out. Great location, offered a room with a view, helped out with suggestions of what to see in our limited time. Highly recommend!!

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Diane

The room was beautiful the view was so so The bar was very comfortable and staff was friendly

Partner

8/10

Excellent

04 Jul 2026

Joseph

Great location in the center of everything!

Partner

10/10

Exceptional

04 Jul 2026

Tiffany

Location is perfect

Family_with_children

10/10

Exceptional

03 Jul 2026

Deborah

Perfect location in a very comfortable, well maintained hotel. We would stay here again.

Friends_and_family Friends

10/10

Exceptional

03 Jul 2026

Scott L.

Each staff encounter was welcoming and helpful.

Family_with_children

8/10

Excellent

02 Jul 2026

Hernan

Clean Room, great staff and good location.

Family_with_children

10/10

Exceptional

28 Jun 2026

Boram

Great experience! Thanks!

10/10

Exceptional

28 Jun 2026

Thao

Great location!

Friends

8/10

Excellent

28 Jun 2026

Angeline

When we checked out it was 11am, and there seemed to be a long line but only one staff was helping. My husband went to the concierge to ask about luggage storage, it should be easy to let him know that luggage desk is at the other side of the lobby, but the staff was on the phone for 10 min and he had to wait there for 10 min. All of these could be solved by more effective management.

Family

8/10

Excellent

28 Jun 2026

Chrisann

Clean rooms and friendly staff

Friends

10/10

Exceptional

28 Jun 2026

Nathanial

Will definitely stay again

10/10

Exceptional

28 Jun 2026

Alice

Amazing staff, incredibly helpful and kind.
Comfortable beds, beautiful rooms.
Very responsive when asked for additional bedding for the pull out couch.
Would 100% recommend.

Family_with_children

6/10

Pleasant

28 Jun 2026

adam

The hotel location is great but it’s old and not well maintained and overpriced.

Family

10/10

Exceptional

28 Jun 2026

Seth

Though the building is older and is a little outdated, the staff really leveled up the experience. EVERYONE there was so friendly and accommodating! The staff makes the place!

Family_with_children

8/10

Excellent

27 Jun 2026

Fengrui

Clean room but the facilities are relatively outdated.

Friends

10/10

Exceptional

27 Jun 2026

koushyar

Super clean, friendly staff

Friends_and_family Family

8/10

Excellent

27 Jun 2026

Larry

Dated hotel with modest upgrades. Spacious room. Nice \"grab and go\" breakfast bar. Restaurant TORO served good food (branzino and brocolini). However, the hostess had a truly hostile attitude. We complained to the manager but it left us feeling disrespected. The St. Regis was dramatically better.

Partner

6/10

Pleasant

26 Jun 2026

Leena

Check in staff and Toro restaurant staff was horribly rude. The rest were decent but the rooms were outdated and hot. I would not recommend this hotel.

Friends_and_family Family

8/10

Excellent

26 Jun 2026

Tamara

Great experience! Would like to return .

Partner

10/10

Exceptional

26 Jun 2026

Bruno

Personnel, souriant, ont-elles très propre, très bien situés

Partner

10/10

Exceptional

26 Jun 2026

Ruth

Very nice and clean and welcoming

Self

10/10

Exceptional

26 Jun 2026

Michael

Clean room, friendly staff, very welcoming

Friends

10/10

Exceptional

25 Jun 2026

Ted

Very comfortable stay

Family_with_children

10/10

Exceptional

23 Jun 2026

Tom

Great hotel, friendly staff

Self

10/10

Exceptional

23 Jun 2026

Suzanne

Everything was clean, the staff was so lovely and helpful. Felt like we were in the lap of luxury!

Family

8/10

Excellent

22 Jun 2026

Yvon

Staff was great. Restaurant could’ve been better

Friends_and_family Friends

8/10

Excellent

22 Jun 2026

Dang

The location and hotel was great. We were a group of 8, had 4 rooms here, the rooms were clean but seems like the room service keep on forgetting to refill all of our shampoos, conditioner and shower gel. That was our only complaint.

Family_with_children

10/10

Exceptional

22 Jun 2026

KATHLEEN

Could not get food after 11 am on a Sunday, otherwise, fabulous stay

Partner

2/10

Poor

22 Jun 2026

Jon

Hard to believe this carries the Fairmont name. Such a tired and warn out feel throughout. It honestly felt closer to Motel quality than a Fairmont. So many better options, especially at this price point.

Friends_and_family Family

2/10

Poor

21 Jun 2026

jane

The check-in process was poorly organized and very understaffed. The style and lack of communication in combination with lack of customer attention at check -in was also not to the level that I would expect from a Fairmont.

Family_with_children

10/10

Exceptional

21 Jun 2026

Emma

We loved our stay! The room was clean and well stocked. Easy to walk to the park, restaurants, and museums.

Partner

6/10

Pleasant

20 Jun 2026

Sergey

One of the chairs in our room was soaking wet. I didn't notice this and had a misfortune to sit on it. They tried to charge us for snacks that we didn't consume. Finally, they didn't apply a $15 credit (part of the $30 \"Urban Experience\" the hotel charges in addition to the room charge) to our breakfast. I had to email the hotel to add this credit. Breakfast was so-so. Staff at the reception desk was very helpful though. I think there are better hotels nearby.

Partner

10/10

Exceptional

19 Jun 2026

Jason

Great room, great location!

Partner

10/10

Exceptional

16 Jun 2026

Brooke

We stayed at the Fairmont in the King Gold Suite for my daughter’s college graduation ceremony weekend. The room was spacious to accommodate 3 adults. Excellent amenities, location, and service.

Partner

2/10

Poor

16 Jun 2026

Colin

Housekeeping staff interfered with our belongings and removed items without permission.

They also failed to do their job and actually clean the room properly

Partner

10/10

Exceptional

15 Jun 2026

ALMA

Room was clean and spacious with a nice view of the lake.

Family

10/10

Exceptional

15 Jun 2026

Jenna

Incredible time at the Fairmont Gold Club Level. Alex, Mandana, Tamara and Jesus made our time there so enjoyable and we felt so welcome. Our personal preference drinks were in the table every morning without being asked. We were greeted morning and evening with big smiles and kind words and genuine interest in our children. ( we were dropping our eldest off for a summer program in Chicago) . Alex had so many great suggestions of things to do near and far as well as phenomenal restaurants..The food was plentiful and delicious. We are extremely happy and will most definitely be back and would like to extend a huge thank you to the wonderful team in the lounge!!! Thank you for being the best!

10/10

Exceptional

15 Jun 2026

Jeannine Elizabeth

We enjoyed our stay at the Fairmont. It was steps away from the River Walk. The staff was amazing and so so helpful. The bed was a little too firm for my liking but overall I would definitely book another stay here.

Partner

8/10

Excellent

14 Jun 2026

Josh

My wife was disappointed that the hotel did not provide room slippers or bathrobes.

Upon cleaning the room, the bathroom products were not replaced/refilled.

The cleaners did not replace the used coffee mugs.

Partner

10/10

Exceptional

14 Jun 2026

Brenda

Great location and great customer service. The hotel room was clean and spacious. Definitely recommend and was extremely satisfied with my stay.

10/10

Exceptional

14 Jun 2026

Maria

Very happy with my stay. The location was ideal, as it was right next to millennium Park. And definitely within walking distance to Michigan Avenue, where all of the shops and attractions can be found. Front desk staff was friendly from check-in to check out. Would highly recommend, and look forward to staying here when I travel to Chicago again.

Friends

10/10

Exceptional

14 Jun 2026

Shaishav

Quiet clean room on 34th floor. Great view and great fast service. Room service was fast, maintenance for non-working TV was fast as well. Overall, great 2 day stay.

Self

8/10

Excellent

13 Jun 2026

Pia

The location is great and very convenient to attractions and public transportation. The staff were all very friendly, extremely helpful and responsive to our requests. The room was well kept, quiet and clean but could use some updating and maintenance. The bathroom overhead light was missing its cover so it looked like there was a hole in the ceiling. I’m sure if I had mentioned it to the staff they would have addressed it but we were there for just a short time so I didn’t want to make a fuss that might inconvenience our plans.

Family

6/10

Pleasant

13 Jun 2026

Rachael

We paid for a suite that sleeps 5 i called they verified the king suite would have enough bed for 3 separate sleeping accommodations. They said the room would come with a fridge microwave and they would note that a extra bed would be necessary if they put us in a room with a fold out in the front area. None of the preparations were saved on file when we checked in they took my card we had paid for everything upfront they put $625 hold on the card then they provided is with keys and after checking in told us we were charged a $30 amenities fee per day even if we did not use the amenities and then they charged $8.74 per day for transaction, processing and other taxes ontop of the daily charge. So upon checkout we were charged nearly $200 thay we were never informed of prior to booking or paying. Not to mention that the microwave and fridge were not in the unit and had to be brought up after we checked in. However, the staff was friendly.

Family_with_children

8/10

Excellent

13 Jun 2026

Michele

Location is excellent!

8/10

Excellent

12 Jun 2026

Mark

Good location, clean and well staffed.

Partner

10/10

Exceptional

11 Jun 2026

Mohammed Izzal

Rooms were clean and staff was very nice

Partner

10/10

Exceptional

11 Jun 2026

Alicia

Great stay

8/10

Excellent

08 Jun 2026

Michael

Clean room, overall nice hotel, restaurant was nice for happy hour. Lobby smelled like an old lady and peltons in gym were broken. Overall lovely stay.

Partner

8/10

Excellent

08 Jun 2026

Peymon

We were so excited to book the Fairmont as we had stayed and got married at the Seattle location and received phenomenal customer service. When we arrived at checkin, we had requested the highest floor available. It was a corner room which was very narrow, especially the restroom! What’s worse was that it was right by the elevator and the noise was loud! Wish we were told of this before requesting the highest floor as we asked for a room change the following morning. After explaining the situation with the room being close to the elevator, the staff immediately said there’s nothing available without even looking at the computer. After pushing a little bit, she looked at her computer and found a couple room options, and with manager approval we got to change our room. It was literally night and day. This room was way more spacious, not a corner room, and away from elevator noise. I highly recommend corner rooms and signature rooms to not be in the same category.
Also, this hotel needs a major facelift to match its other locations. Lastly, some staff need to be trained better in hospitality. Some were not friendly empathetic, while some were incredibly friendly.

Partner

10/10

Exceptional

08 Jun 2026

Maria Luisa

Amazing

6/10

Pleasant

08 Jun 2026

Rebecca

The hotel is nice and well-located for our purposes (Pokemon GoFest and the museums by Millennium Park). The staff was helpful, and check in and out were easy. Like pretty much every city, there were no included extras, which we expected. What we didn’t expect was an an additional $35/day charge called an “Urban Experience” fee. The staff didn’t really explain what the fee was good for, and we ended up being charged for what amounted to absolutely nothing. Yuck.

Partner

10/10

Exceptional

08 Jun 2026

Seung-hyun

One of the best

Family

10/10

Exceptional

08 Jun 2026

Nelson

The Fairmont was a great place to stay to see all the sights of downtown Chicago with its great location to everything in walking distance from Millennium Park. Our room was spacious and clean and quiet. Beds comfortable and all modern shower and bath. The staff was incredibly helpful. A shout out specially to Gail Walker the concierge who assisted us with great recommendations for sights and restaurants. She was amazing. We attended the Blues Festival in the park and the location of the hotel was great for that event and all the downtown river walk activities, near public transportation as well. A great and comfortable stay!

Family

10/10

Exceptional

07 Jun 2026

MIRCEA

Easy check in , helpful staff , convenient location .

Family

2/10

Poor

07 Jun 2026

Edwin

The only good thing this property has going for it is its location. Everything else was very subpar. The price seemed nice online and going into it you get charged an arm and a leg for every little thing on the “snack bar” in the room. $20+ for a little thing of chocolates as small as a small bag of M&M’s that cost barely $3 and no prices shown anywhere except at checkout to snag that ridiculous “deposit.” And more hidden charges and fees, oh and the fees get taxed 3 times as well… On top of that our room had a huge hole on the wall below the thermostat “covered” by a huge plank that was leaning on the wall - ghetto. The room had a door that leads to nothing but a wall immediately behind it, you can clearly tell it used to be a much bigger room and they took the cheap way out to make more profit and making more rooms… Overall very dissatisfied with the whole stay. Uncomfortable bed and pillows, etc… Be upfront about prices and maybe include them in the online pricing and not be sketchy to grab extra customers with “good prices.” Do not recommend.

Family