Fairmont Chicago at Millennium Park

United States , Chicago - IL
CHICAGO, 200 North Columbus Drive
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100 reviews shown

10/10

Exceptional

14 Jun 2026

Shaishav

Quiet clean room on 34th floor. Great view and great fast service. Room service was fast, maintenance for non-working TV was fast as well. Overall, great 2 day stay.

Self

8/10

Excellent

13 Jun 2026

Pia

The location is great and very convenient to attractions and public transportation. The staff were all very friendly, extremely helpful and responsive to our requests. The room was well kept, quiet and clean but could use some updating and maintenance. The bathroom overhead light was missing its cover so it looked like there was a hole in the ceiling. I’m sure if I had mentioned it to the staff they would have addressed it but we were there for just a short time so I didn’t want to make a fuss that might inconvenience our plans.

Family

6/10

Pleasant

13 Jun 2026

Rachael

We paid for a suite that sleeps 5 i called they verified the king suite would have enough bed for 3 separate sleeping accommodations. They said the room would come with a fridge microwave and they would note that a extra bed would be necessary if they put us in a room with a fold out in the front area. None of the preparations were saved on file when we checked in they took my card we had paid for everything upfront they put $625 hold on the card then they provided is with keys and after checking in told us we were charged a $30 amenities fee per day even if we did not use the amenities and then they charged $8.74 per day for transaction, processing and other taxes ontop of the daily charge. So upon checkout we were charged nearly $200 thay we were never informed of prior to booking or paying. Not to mention that the microwave and fridge were not in the unit and had to be brought up after we checked in. However, the staff was friendly.

Family_with_children

8/10

Excellent

13 Jun 2026

Michele

Location is excellent!

8/10

Excellent

12 Jun 2026

Mark

Good location, clean and well staffed.

Partner

10/10

Exceptional

11 Jun 2026

Mohammed Izzal

Rooms were clean and staff was very nice

Partner

10/10

Exceptional

11 Jun 2026

Alicia

Great stay

8/10

Excellent

08 Jun 2026

Michael

Clean room, overall nice hotel, restaurant was nice for happy hour. Lobby smelled like an old lady and peltons in gym were broken. Overall lovely stay.

Partner

8/10

Excellent

08 Jun 2026

Peymon

We were so excited to book the Fairmont as we had stayed and got married at the Seattle location and received phenomenal customer service. When we arrived at checkin, we had requested the highest floor available. It was a corner room which was very narrow, especially the restroom! What’s worse was that it was right by the elevator and the noise was loud! Wish we were told of this before requesting the highest floor as we asked for a room change the following morning. After explaining the situation with the room being close to the elevator, the staff immediately said there’s nothing available without even looking at the computer. After pushing a little bit, she looked at her computer and found a couple room options, and with manager approval we got to change our room. It was literally night and day. This room was way more spacious, not a corner room, and away from elevator noise. I highly recommend corner rooms and signature rooms to not be in the same category.
Also, this hotel needs a major facelift to match its other locations. Lastly, some staff need to be trained better in hospitality. Some were not friendly empathetic, while some were incredibly friendly.

Partner

10/10

Exceptional

08 Jun 2026

Maria Luisa

Amazing

6/10

Pleasant

08 Jun 2026

Rebecca

The hotel is nice and well-located for our purposes (Pokemon GoFest and the museums by Millennium Park). The staff was helpful, and check in and out were easy. Like pretty much every city, there were no included extras, which we expected. What we didn’t expect was an an additional $35/day charge called an “Urban Experience” fee. The staff didn’t really explain what the fee was good for, and we ended up being charged for what amounted to absolutely nothing. Yuck.

Partner

10/10

Exceptional

08 Jun 2026

Seung-hyun

One of the best

Family

10/10

Exceptional

08 Jun 2026

Nelson

The Fairmont was a great place to stay to see all the sights of downtown Chicago with its great location to everything in walking distance from Millennium Park. Our room was spacious and clean and quiet. Beds comfortable and all modern shower and bath. The staff was incredibly helpful. A shout out specially to Gail Walker the concierge who assisted us with great recommendations for sights and restaurants. She was amazing. We attended the Blues Festival in the park and the location of the hotel was great for that event and all the downtown river walk activities, near public transportation as well. A great and comfortable stay!

Family

10/10

Exceptional

07 Jun 2026

MIRCEA

Easy check in , helpful staff , convenient location .

Family

2/10

Poor

07 Jun 2026

Edwin

The only good thing this property has going for it is its location. Everything else was very subpar. The price seemed nice online and going into it you get charged an arm and a leg for every little thing on the “snack bar” in the room. $20+ for a little thing of chocolates as small as a small bag of M&M’s that cost barely $3 and no prices shown anywhere except at checkout to snag that ridiculous “deposit.” And more hidden charges and fees, oh and the fees get taxed 3 times as well… On top of that our room had a huge hole on the wall below the thermostat “covered” by a huge plank that was leaning on the wall - ghetto. The room had a door that leads to nothing but a wall immediately behind it, you can clearly tell it used to be a much bigger room and they took the cheap way out to make more profit and making more rooms… Overall very dissatisfied with the whole stay. Uncomfortable bed and pillows, etc… Be upfront about prices and maybe include them in the online pricing and not be sketchy to grab extra customers with “good prices.” Do not recommend.

Family

8/10

Excellent

05 Jun 2026

Henry

Self

10/10

Exceptional

05 Jun 2026

Nestor

Excelentes

Family

4/10

Poor

03 Jun 2026

Aisha

My room was old and the paint in the bathroom was peeling

Self

2/10

Poor

02 Jun 2026

Danielle

Horrible. We switched hotels after the 1st night. The room had a musky/moldy smell. We got a 1 bedroom room and we were travelling with our kids and reserved the room for 4 people. When we got to the hotel that night there were no sheets on the pull out bed, no sheets or pillows or blankets for it in the room. When we called down they said they would send someone up. They came, dropped the pillows and sheets on the couch and left. The shower has NO water pressure. The bath tub had hair in it (no ours). The shower head was filthy. The in room hair dryer was partially melted and dirty (like sticky). The curtains on the windows were broken so they wouldn't close all the way. Overall the hotel was dark and dingy. Never again.

Family_with_children

10/10

Exceptional

02 Jun 2026

Carley

Overall great spot. Really good location. And the shampoo and conditioner smell amazing! The Gold Key for the Lounge was definitely worth it. Beautiful views.

Partner

10/10

Exceptional

02 Jun 2026

Eduardo

Good

Friends

10/10

Exceptional

01 Jun 2026

Caitlin

The front desk staff here were so friendly and invested in making sure that my stay in the city was a good time.

Self

8/10

Excellent

31 May 2026

Amy

Beautiful hotel. Was surprised they didn’t have any usb ports. I forgot a square

Family_with_children

10/10

Exceptional

31 May 2026

Behnaz

My daughter and I recently stayed at the Fairmont for five days, and it was truly one of the most pleasant hotel experiences we have ever had.

From the moment we arrived, every member of the staff was welcoming, attentive, and genuinely committed to making our stay exceptional. The level of care and hospitality consistently exceeded our expectations.

Family_with_children

10/10

Exceptional

31 May 2026

Chukwuebuka

It had a historic vibe to it but renovated.

Self

8/10

Excellent

31 May 2026

Torey

This hotel have a nice location close to everything, rooms are really nice with a beautiful views. Staff is nice except one or two people that get annoyed when you ask questions.We arrived at 10 am and check in is at 4 so we stored our luggage and they told us when the room is ready we would receive a text message, we back again at 3 pm to drop some staff and my husband ask again and the other guy told my husband that the room was ready around 1 pm which never received a text informing us. Besides that I do like staying there.

Partner

6/10

Pleasant

30 May 2026

Vahid

We had reserved a king bed, but since we checked in later in the evening, I guess none were available and my wife and I ended up with twin beds instead. Overall, our experience with the front desk staff was mixed — some were very friendly and helpful, while others were not.

Friends

10/10

Exceptional

29 May 2026

Janet

We really enjoyed our stay at this beautiful hotel! The hotel was extremely clean and the rooms were large and well designed. The amenities were top notch. The front desk staff were extremely knowledgeable and helpful. You can walk to any of the top attractions from this hotel and we put on 9 miles a day walking the city. Highly recommend this hotel for your stay in the Windy City!

Friends

8/10

Excellent

29 May 2026

sonia

Room was decent but outdated with wall paper lifting throughout the room and the hallways. Toro restaurant on site was good!

Partner

4/10

Poor

28 May 2026

Nelson

I rented a suite. It was relatively very expensive so I expect more. There was orange seeds on the floor and a piece of orange peel and some M&M shell pieces on the floor when I arrived. The staff were just fair when I asked were certain things wise. It was almost like I expected me to know use terms that only the people that worked there would know. They did credit me that urban experience fee which I totally think is BS and doesn’t really help you at all because of the problems so at least they did something. They said they would offer me an another stay with a couple of free nights to make up for it. I’m waiting on that. They seem to be a smell when I open the door almost like cigarette smoke, but my wife says she doesn’t think it was, but there was definitely something strange. I’m not that picky but when I pay a lot, I expect a lot, but I have found is high-end hotels don’t deliver as well as medium of the road hotels. Maybe they have their customer base and they don’t really care but the medium the road hotels seem to still have a need to grow their business and go above and beyond whereas this hotel didn’t. I’ve stayed here before and was well pleased. This was a huge disappointment a year and a half later.

Partner

10/10

Exceptional

28 May 2026

Ryan

The hotel was in a great place to be able to see the town in a very short amount of time. Everything is in walkable distance and a safe location

Partner

8/10

Excellent

25 May 2026

Joshua

Stayed here for a recent trip to Chicago and overall the experience was okay. The location is convenient for downtown attractions and Millennium Park, and the hotel itself was clean and comfortable. Staff were generally polite and check-in was fairly smooth. The rooms were decent, though some areas felt a little dated for the price. Amenities and service were fine but nothing especially memorable. It worked well as a place to stay while exploring the city, but I expected a bit more considering the reputation and cost. Good option if location is your priority, but not necessarily a standout luxury experience.

Partner

10/10

Exceptional

25 May 2026

jesus

Amazing view and clean room

Partner

10/10

Exceptional

25 May 2026

Francisco

Everything was excellent...

Family_with_children

8/10

Excellent

24 May 2026

Claire

Perfect location to sight see Chicago. Staff were not friendly and when I asked a question felt like it was too much effort for them to respond in a professional helpful manner. Saying that the hotel was beautiful and the rooms were perfect. Great view.

Family

10/10

Exceptional

23 May 2026

Joseph

This is my new go-to-first choice hotel in Chicago. Location is centrally located, slightly off the beaten track, and unbelievably quiet. Staff is welcoming and especially kind. Very comfortable room with a bed that feels like sleeping on a cloud. The tub was unexpectedly long with a separate shower. Great valet service, very safe parking. Most of all… Safe!

Self

10/10

Exceptional

21 May 2026

Chad

Amazing staff. Clean rooms!

Partner

10/10

Exceptional

19 May 2026

Parveen

Great breakfast

10/10

Exceptional

19 May 2026

James

Good

Partner

10/10

Exceptional

17 May 2026

Wendy

Lovely stay and we are at Toro right in the hotel. Fabulous dinner

Partner

10/10

Exceptional

17 May 2026

mary

Room was very clean and staff were very professional. Would definitely stay there again.

Family_with_children

10/10

Exceptional

17 May 2026

Ashley

Great place to go for a conference! The staff were so nice- especially at the door, always there to greet to or give you advice on where you’re going/ ensure you were getting in correct Uber.room service menu was excellent and decently priced.

Business

10/10

Exceptional

16 May 2026

James

Very nice, wish there was a pool area
Great location
Very nice staff

4/10

Poor

14 May 2026

Peggy Ka Yi

The smell is awful in the room and also very dirty, hand tower with awful bleach smell. Dirt everywhere

Self

10/10

Exceptional

12 May 2026

JOSE

Great place

Partner

6/10

Pleasant

12 May 2026

John

Staff was very good, attentive. The property itself is in a great location, but the room showed some wear and tear - exposed drywall screws holding on bathroom door trim with some paint slapped on it, smelly sink, water damage and peeling paint on inside window sill, visually boring interior that looks like it's from the 1990's

Family

8/10

Excellent

11 May 2026

Sheryl

Rooms a a little tired. Service at Toro is sub par

10/10

Exceptional

09 May 2026

Rachael

Location was great, able to walk to lots of places; staff was friendly and helpful; beds were comfortable;

Friends_and_family Friends

10/10

Exceptional

06 May 2026

Cristian

Great view

Partner

10/10

Exceptional

05 May 2026

Kelly

Keep an eye that nothing is added from the minibar but great property and can't wait to stay again!

Business

6/10

Pleasant

04 May 2026

Yifan

It's ok, no rats or cockroaches but did I expect better for the price? Yes. And don't be fooled, there are hidden fees, something called a \"city resort tax\" or something like that (even though it's not a resort--no perks), that you'll be charged additional for at the hotel, no matter what Expedia says about fees and taxes being included in the price.

Self

6/10

Pleasant

27 Apr 2026

Ali

did not use

Partner

10/10

Exceptional

27 Apr 2026

Genesis

Great stay and very friendly hotel staff!

Self

8/10

Excellent

26 Apr 2026

Jo-Anna

The room was clean and the staff was friendly. However I didn’t realize the room fridge was preloaded with purchasable items. I would have really liked a fridge for the price of the room. Also the GPS always wanted to bring me to the underground for some reason. I got lost a couple of times and started using the address for the pharmacy across the street.

Friends_and_family Family

8/10

Excellent

24 Apr 2026

Jorge

Great location, nice property, extremely slow breakfast at in house restaurant Toro. Didn’t appreciate paying an “urban experience fee” with associated taxes.

Family_with_children

10/10

Exceptional

23 Apr 2026

Nicole

A great option to stay in the city! Nice hotel and friendly staff.

Business

10/10

Exceptional

23 Apr 2026

Julie

Great location and helpful staff

Friends_and_family Family

6/10

Pleasant

20 Apr 2026

Alissa

I have stayed at a few Fairmount properties in the past and I would say this was not my favorite of the brand. Overall a nice hotel but not for the price point.

Partner

10/10

Exceptional

19 Apr 2026

Sandy

The stay was pleasant.

Friends

10/10

Exceptional

18 Apr 2026

Jaime

The anti hero beer,the doorman,staff,the comfortable bed, shower 🚿,

Partner

10/10

Exceptional

17 Apr 2026

Regina

Very nice and great location. Everyone was very nice. I would definitely stay there again!

Partner

10/10

Exceptional

17 Apr 2026

Noureddine

The room was clean and comfortable. The staff were friendly and helpful. Breakfast was fresh and good. I had a nice stay and would come again.”

Family_with_children

10/10

Exceptional

15 Apr 2026

Natalia

Everything was great!

8/10

Excellent

15 Apr 2026

Manuel Christian Zarate

Muy bien ubicado, puedes ir caminando por todo el loop y todo esta cerca (si va al downtown), el personal es amable, los cuartos amplios y bonitos, la vista muy bonita (solo que hay edificios al rededor y no ves mas). Los precios de todo en el hotel me parecen un poco elevados.

Family_with_children

10/10

Exceptional

15 Apr 2026

Kevin

Had a lovely weekend stay. The room, service and location were all excellent.

Partner

10/10

Exceptional

14 Apr 2026

Samentha

Nice hotel I would stay here again

Self

10/10

Exceptional

14 Apr 2026

The staff was the best part of the hotel, accommodating, polite and patient. Rooms were so so but they offer so many amenities that is more than makes up for it

Partner

10/10

Exceptional

13 Apr 2026

Rima

Great location

Family_with_children

10/10

Exceptional

12 Apr 2026

Irma

The room was clean, spacious, with good views.

10/10

Exceptional

07 Apr 2026

Jessica

This is our the third time staying at this hotel. We love it. We love the location because it’s right by Maggie Daley Park. This is a great park for kids and our son loves it. The hotel is beautiful. We love the full bathtub and shower combo. The beds are comfy. The view of Lake Michigan is beautiful. The staff are excellent and we are always impressed with their kindness. Thank you Fairmont Hotel for another great stay!

10/10

Exceptional

06 Apr 2026

rosemarie

It was too cold for the pool!
The property is in a great location, the staff kind and very helpful. The on site restaurant is quite wonderful. I would have to say we had the best meal of our stay of 4 nights in Chicago!the rooms are large and airy and very clran

6/10

Pleasant

06 Apr 2026

Anum

I was truly disappointed with fairmont gold snack and canapés - they should incorporate more vegan and vegetarian options.snacks was overall terrible just popcorns and candies. But the best part was the room and staff …

Partner

10/10

Exceptional

05 Apr 2026

David

Enjoyed our stay, will definitely be back

Partner

6/10

Pleasant

04 Apr 2026

Andres

I recently stayed at the Fairmont Chicago, Millennium Park for four nights, and to be honest, I expected more from a Fairmont property.

While the beds were comfortable and allowed for good rest, the overall condition of the room felt outdated and somewhat neglected. The hotel does not reflect the level of quality and attention to detail that one associates with the Fairmont brand.

The experience wasn’t terrible, but it definitely fell short of expectations, especially considering the reputation of the brand. With some renovation and better upkeep, this property could significantly improve.

Partner

10/10

Exceptional

03 Apr 2026

Michael

Incredible weekend with Leaf spa on the bottom level and the overall staff exceeded my expectations way beyond I could even comprehend, very friendly and willing to go that extra mile to make sure your stay is a memorable one

Partner

4/10

Poor

02 Apr 2026

Jonathan

- Mandatory “Urban Experience Fee” of $30 + tax per night was not disclosed prior to booking
- Room was not cleaned (for a day) despite no DND sign and leaving in the morning
- Room service knocked loudly at 8:30am (another day) and woke us up
- Hotel ran out of bottled water
- Window’s screw came out when opening window. Very old frame

Overall, an initially delightful stay that ultimately disappointed. Would not come back

10/10

Exceptional

29 Mar 2026

Saadia

Great customer service

Partner

10/10

Exceptional

26 Mar 2026

shaddai

Everything was perfect

Leisure Self

10/10

Exceptional

25 Mar 2026

Wendy

Staff was soooo friendly

Partner

10/10

Exceptional

25 Mar 2026

Fernando

Because I found a great rate for a last minute stay, my husband had a great experience at your hotel. First time staying there. Thank you!

10/10

Exceptional

22 Mar 2026

Margaret

The stay as wonderful

Family

10/10

Exceptional

22 Mar 2026

alyvia

lovely hotel

Partner

10/10

Exceptional

22 Mar 2026

Fenton

Beautiful, clean, quiet and so comfortable.

Partner

10/10

Exceptional

22 Mar 2026

Travis

Maybe take the cost of valet parking down some for property stayers don’t pay 100 a day to park.

10/10

Exceptional

21 Mar 2026

James

Did not have a kitchen but had in room dining. Decent selection to choose from and was delivered in a timely manner by a friendly staff member. Dog friendly as i was traveling with mine. Will definitely stay again.

10/10

Exceptional

21 Mar 2026

Hyemi

Clean room and friendly staff

Friends_and_family Friends

10/10

Exceptional

20 Mar 2026

Seth

Just had a great time

Partner

8/10

Excellent

19 Mar 2026

Marie-Laine

Great experience overall. TV streaming apps would not connect to the internet even after engineering came by to try to fix it.

10/10

Exceptional

18 Mar 2026

David

There was no kitchen.

Partner

10/10

Exceptional

17 Mar 2026

Brianna

Great location and nicely maintained rooms

Family

10/10

Exceptional

16 Mar 2026

Valerii

😉✌️🇺🇲All in all, I really enjoyed everything. Thank you for the warm welcome. I hope the weather will be better next time.

10/10

Exceptional

16 Mar 2026

Jamie

The Fairmont was in a great location, and every staff member we encountered was very friendly and helpful.

10/10

Exceptional

16 Mar 2026

Melanie

Beautiful hotel in an excellent location. Close to restaurants, shops & River walk. Friendly staff as well

2/10

Poor

16 Mar 2026

Tyra

Rooms are outdated compared to the lobby

Family

10/10

Exceptional

15 Mar 2026

Jenn

Staff was excellent and helpful, went above and beyond. They also gave great advice about places to go and things to see.

Partner

6/10

Pleasant

15 Mar 2026

Sandra

Old hotel, no comforter in the bedroom, requested a change of the TV remote control.

Family

10/10

Exceptional

15 Mar 2026

Kavion

Super clean, our housekeeper Diana made extra effort to tidy up our room while we were out enjoying our evening coming back to a freshly made bed and restocked essentials and her partner organized all of my toiletries in the bathroom. I enjoyed my stay at Fairmont.

Partner

10/10

Exceptional

10 Mar 2026

DAVID

shops near by

10/10

Exceptional

03 Mar 2026

Pafoua

Super nice staff

Business Partner