Name: Sheraton Grand Chicago
Address: 301 East North Water Street, Chicago, 60611, US

Sheraton Grand Chicago

Chicago - IL · United States

301 East North Water StreetView location

100 reviews shown

8/10

Excellent

05 Aug 2026

Amy Fabrizio

The breakfast staff was above and beyond.
The rooms are clean and tidy.

8/10

Excellent

04 Aug 2026

Franziska

Room was well maintained with clean linen, and toiletries'. Breakfast cafe was VERY expensive. $38.00 per person for a buffet was way too expensive. Some staff was helpful. While others at the front desk were somewhat rude and acted like the guest were an inconvenience. Access to things outside the hotel was very convient. All in all, I will check for other locations, in the future. I will probably use another search engine to make accommodations. Expedia was anything but helpful when I had a problem. Can never get hold of anyone who knew what to do to assist.

10/10

Exceptional

03 Aug 2026

gursimran kaur

Good

6/10

Pleasant

03 Aug 2026

Carolyn

I will start by saying that I called early to see if we could get an early check in. The person I spoke to on the phone said they may be able to accommodate. When we arrived, however, the front desk staff then said that there was a $50 fee to an early check in, which they failed to mention on the phone. Not choosing that option, we went to have them hold our luggage. Although the bellman was very nice, they did not have room for our luggage in the storage room and put all of our belongings on a luggage cart instead. Our check in time was 4pm. When we arrived back at the hotel at 6pm, we were told our room still wasn’t ready and we would have to wait for an unknown amount of time. The front desk woman was condescending and rude as she explained that we would have to wait 2 hours past the check in time that we paid for. We then spoke to Josh, the manager, who was the only helpful and kind person we spoke to at the front desk.

Our room itself was fine. It could use some updates, the fridge was basically falling apart. The view was fabulous, but it was very noisy at night with the traffic going by and being able to hear our neighbors. Knowing this, I would probably advise to choose a different hotel with a similar view.

6/10

Pleasant

03 Aug 2026

Alison

Rooms are very small.

10/10

Exceptional

03 Aug 2026

Heather

Clean rooms and great location.

8/10

Excellent

02 Aug 2026

Michele

Destination fee was quite a surprise. Toilet ran a lot—had to constantly shake it. Very comfortable bed and pillows

10/10

Exceptional

01 Aug 2026

Ashley

Great

8/10

Excellent

01 Aug 2026

Elontra

I love being able to walk out and beyond the river walk. Loved being able to walk pretty much to anywhere where we needed anything. I didn’t like that we have to pay extra money for amenities that we were not interested in.

6/10

Pleasant

01 Aug 2026

Major

The phone in the room did not work and the bed was very uncomfortable.

10/10

Exceptional

31 Jul 2026

Laura K

Definitely would stay here again

10/10

Exceptional

31 Jul 2026

Robert Daniel

Outstanding location, beautiful and functional lobby, fast elevators, nice room.

10/10

Exceptional

31 Jul 2026

Jenna

Absolutely gorgeous hotel, walking distance from Navy Pier and Ohio Street Beach. Felt safe and welcomed the entire stay😊

8/10

Excellent

31 Jul 2026

Erin

We had a lovely stay. The only complaint was the girl at the check-in desk was very hard to hear and a little standoffish. The breakfast buffet is also incredibly overpriced for a glorified continental breakfast.

10/10

Exceptional

30 Jul 2026

alana

Very nice hotel! Right on the Riverwalk and many nearby restaurants

6/10

Pleasant

30 Jul 2026

Argenis

Restaurante de carne del hotel pésimo.

10/10

Exceptional

28 Jul 2026

Neliswa

The rooms were solid, but were also cleaned very well every day which makes all the difference.

We were traveling with a team of students who needed to spend multiple hours a day collaborating together and there were multiple spaces for them to do so.

Steps from the river!

10/10

Exceptional

27 Jul 2026

Thu Van

I loved the river view.
Bathroom fixtures are old. Receptacles are old and too loose for chargers.

10/10

Exceptional

27 Jul 2026

ROSALIA

We love it

10/10

Exceptional

27 Jul 2026

Miguel

Location

2/10

Poor

27 Jul 2026

Wayne

The front desk person said he got us upgraded to a nicer room along with free breakfast. Talked up about how nice a tip would be for the upgrade. I felt a tip would be warranted for the upgrade. The room turned out being very outdated with major repairs needed. The shower faucet moved back in forth to the wall. The shower head sprayed water out to the sink. The toilet was not secured to the floor. Felt very uncomfortable using the toilet.

When we went for breakfast the hostess said we did not have included breakfast. We were charged an additional 85 dollars for breakfast. Very disappointed with the stay at this hotel. Will definitely not be returning to this property.

10/10

Exceptional

26 Jul 2026

Jewel

Great stay

10/10

Exceptional

26 Jul 2026

Gustavo

Staff was great view was amazing would revisit this hotel

10/10

Exceptional

26 Jul 2026

LaDonna

Beautiful property with easy access to the riverwalk, downtown and public transportation.

10/10

Exceptional

25 Jul 2026

Shatiya

Can't wait to stay again!

8/10

Excellent

25 Jul 2026

Jordan

The hotel itself was great. Just not my favorite location. It’s a 20 min walk to the subway. Really a 20 min walk to get anywhere

10/10

Exceptional

25 Jul 2026

Chynna

We enjoyed our stay. The location was perfect. Only complaints were parking fees (like most places in the area) are astronomical on top of the high room cost. The entrance to get to the pool was also weird. You have to walk through the gym with people working out, then through the locker rooms. I felt like we were disturbing guests who were working out.

10/10

Exceptional

24 Jul 2026

Deepti

Amazing location and great staff. It was a splendid stay

10/10

Exceptional

23 Jul 2026

Kari

I checked out the pool - it was a long walk from the elevator and was packed with kids, so I turned around. Very clean pool area, nice gym, and nice outdoor area. I would still come back to the Sheraton because it was so beautiful.

8/10

Excellent

23 Jul 2026

Audreanna

The Sheraton was very nice! Great location and in close proximity for walking around to many places. Great views of the riverwalk!

8/10

Excellent

21 Jul 2026

Christopher

Breakfast staff were awesome

Business

10/10

Exceptional

21 Jul 2026

Niria

Great place to stay!

Family_with_children

6/10

Pleasant

21 Jul 2026

Rohan

It was an alright hotel just as any other hotels, but smaller room. Didn’t feel anything great or unique, even the river view room was just okay.

Family

10/10

Exceptional

20 Jul 2026

Lauren

Friendly staff, clean room, accommodating, quiet, perfect location.

Family_with_children

8/10

Excellent

20 Jul 2026

Alex

Very nice hotel. Rooms were clean and great location by the river and walkable from a lot. My only complaint was no WiFi available. They said all you have to do is sign up for Marriott bonvoy membership. And I did but it never worked. They expect you to pay $14 a day for WiFi. Only other thing was we didn’t have hand soap in our restroom when we checked in. But the next day we wrote a note for the cleaning staff and they left one.

Family_with_children

10/10

Exceptional

20 Jul 2026

Matthew

We loved our stay!! Very clean and all the staff were beyond kind and helpful!

Friends_and_family Family

4/10

Poor

20 Jul 2026

Carmen

I booked and paid for 3 nights through Expedia, which included taxes and fees. After booking I got an email from Sheraton saying I’d be charged an additional $30 per night for wifi (usually included) and other amenities I didn’t request or need. The hotel itself was nice, clean, and had a good view but before checkout I received a $140 bill because they charged $35 of taxes and fees on the additional $90 to my booking. Needless to say, I will not be booking at Sheraton again because of their hidden fees. Shame on them and Expedia for not being upfront on price.

Family_with_children

10/10

Exceptional

20 Jul 2026

Ben

very nice hotel

Family

10/10

Exceptional

19 Jul 2026

Bruce

Absolutely loved the service that I received while staying here. The staff was absolutely lovely. Having multiple options to eat in house is definitely a plus. It’s a huge property with great views. I will be staying here again.

4/10

Poor

19 Jul 2026

Patty

I called to request an early check in and was told no problem. When I arrived at 2pm the staff person told me my room wasn’t ready. She also said she can’t guarantee when my room would be ready. She was extremely rude when I told her I had called earlier to request an early check in. I was told I would receive a text when my room was ready. Never received a text. Called back the hotel around 4pm and my room still wasn’t ready. We didn’t get in the room until after 5:30pm. We had dinner reservations and were completely rushed. This is unacceptable at the rate they charge per night.

Family_with_children

6/10

Pleasant

18 Jul 2026

Sharon

The restaurant where they serve breakfast was filthy. We were ere seated at a dirty table with food and some kind of sticky liquid on the seat and food under the table.

The hostess took us to another table and it was dirty as well.

Family

8/10

Excellent

13 Jul 2026

Angela

The hotel does not have microwaves in the rooms. Guests have to walk into the hallway to use the microwave, and the refrigerator in the rooms does not get cold. I was a guest twice at this hotel within the last year, so it's safe to say that this issue with the refrigerators is a problem with them all.

Friends

6/10

Pleasant

13 Jul 2026

Ludwig

Everything was as expected, except during check out a certain William was at the front desk and pretty much ruined my impression of the place. Very condescending. When you answer a question and the answer isn't clear, repeating what you just said slower and louder does not help.

8/10

Excellent

12 Jul 2026

Mindy

Rom was clean & staff were great

Partner

10/10

Exceptional

12 Jul 2026

Leroy

Very friendly and welcoming

Family

10/10

Exceptional

12 Jul 2026

Laricia

Great stay and view of the river.

Partner

10/10

Exceptional

09 Jul 2026

Paulo Henrique

good

8/10

Excellent

08 Jul 2026

Minerva

Overall it was a pleasant stay! I didn’t like the employee that checked me out. He got nasty when I was asking questions about my bill.

I also didn’t like the river view. I literally had to look out and over to be able to see the river.

Family

10/10

Exceptional

08 Jul 2026

HADZO

Evrithings was good

Partner

8/10

Excellent

08 Jul 2026

Adam

Great location

Family_with_children

10/10

Exceptional

08 Jul 2026

Sarah

Stayed here with family, youngish kids,, the location is amazing, would absolutely recommend to others looking for a great place in the city but easy to get to other attractions. Great for couples and families. Staff was very helpful, hotel was clean, rooms were nice.

Family_with_children

10/10

Exceptional

08 Jul 2026

Luis

Great location,you can basically walk to any main visit areas(naviy pier,millennium park)would recommend

Family_with_children

4/10

Poor

07 Jul 2026

Christina

Tv did not work due to the weather and parking was $75 a night. Parking garage was small and tight hard to park with a larger vehicle. No service in the area and they want to charge $15 a night to use their WiFi. Felt the hotel just was about money.

Friends_and_family Family

8/10

Excellent

07 Jul 2026

Kent

I recommend this property. Very nice….. Very clean and updated. Centrally located. The only draw back was the restaurant and bar. You are better going off the property. Drinks at the bar are expensive. I was charged $23 for a regular vodka and tonic. You can buy a bottle for that price and I don’t care that I was on vacation. Also, my son and I got sucked into breakfast, where he had a plate and I had a omelette only for $76.00!!!! I love the Marriott but that’s not right.

Family

10/10

Exceptional

07 Jul 2026

Mallili

Room was clean and everything was excellent, but the beds were a little too small for my liking! Everything else was excellent

Family_with_children

6/10

Pleasant

07 Jul 2026

Volney

Price for room was fine. I didn’t like how expensive parking was considering it. I was staying at the hotel. I didn’t like that I had to pay resort fee got $15 back from the resort fee, but I had to use it that day a bottle of water cost $15. What kind of stipend is that so parking and the resort fee are my negatives the view the location five star and I think that they were using That to get extra fees in my opinion.

8/10

Excellent

07 Jul 2026

Alberto

Las camas muy cómodas para descansar ☺️ el lobby es genial. Esperaba algo más del cuarto por ser un Sheraton, muy simple! Tampoco me gustó que no había suficiente estacionamiento para los huéspedes 😞

10/10

Exceptional

06 Jul 2026

Robert

Great clean room and location is perfect

Partner

10/10

Exceptional

06 Jul 2026

Sarey

Hotel was beautiful and great customer service.

Family_with_children

4/10

Poor

06 Jul 2026

Connor

OUTDATED. The hotel is in a good location, but the rooms are old and worn down. I had the executive suite and it didnt even habe robes, slippers, or extra blankets. The furniture is old and theres moldy spots, exposed wires, and carpet doesnt help. The phone was also broke, had to go down to the lobby to get help and they never fixed the phone after I told them. The bag room man was yelling at the bell hop and was in a bad mood always, just not a nice guy it seems. We asked for water to be brought up and they were not. The bed was comfortable and the water was hot which is a plus. They clearly do not inspect the rooms or care if they look bad or have issues. I would recommend spending extra money and going somewhere a little nicer and more modern. Pics show the stains, and worn down nature that a classy hotel would take care of. Tv spots thrown in just to show how obvious details are skipped over by the staff.

Partner

8/10

Excellent

06 Jul 2026

Fernando

Family_with_children

10/10

Exceptional

05 Jul 2026

Leigh Lynne

Nice hotel and convenient location to so many places.

Family_with_children

10/10

Exceptional

04 Jul 2026

Nanette

The room was clean and comfortable and the staff was very nice and addressed our request to be in a room near our son.

Friends_and_family Family

6/10

Pleasant

04 Jul 2026

Noah

Check in staff rushed us through the fees and the \"free breakfast \" which we could never find. Housekeeping never came after 3 requests. Bad odor on entire floor.

Fast elevators and good location.

Family

6/10

Pleasant

30 Jun 2026

Lauren

A beautiful location on the river. The common areas of the hotel are very nice. Yet, for $450 a night the rooms are nothing special and need updating. Prices of Restaurant starting at $68 and bar are also extremely expensive.My college friend and I stayed 5 nights to celebrate my birthday. Before booking I specifically called about sitting in the outdoor area with our beers and smokes and was told yes it's allowed. The very first night too tired to go the the store to buy beer I went up to the bar and the bartender offered information on going to Walgreens to buy beer. She was exceptionally nice to do that so we tipped her for several nights. However, when we sat outside at the end by Chicago burger part of the Sheraton we were approached by the manager who did not identify himself by name and was very rude to us stating we cannot sit there and smoke and looks at our beer and says \"There will be none of that either.\" So, we moved further down away from the restaurant. Then, the last night(my birthday) it happened again! My friend witnessed the manager stating we can't take up any table because of the patrons who partake in the food and the outside bar and \"There will be none of this.\"

Now,I am angry so I go to the front desk. I was told that the black chairs are for the restaurant. I said ALL the chairs are black and nobody is telling me a Sheraton guest can't sit outside!Sheraton has a serious problem with how to mange the seating outside. Still Plenty of seating available

Friends

6/10

Pleasant

28 Jun 2026

Kristen

I did not realize that Internet was not included. I was charged $50 a day for Internet and discounts on food- none of which I used. I had prepaid for the room then still ended up being charged $150 for that and then more money for other fees. There is not a microwave in the room but one in the hallway?!?! I just felt like for what should be a nice hotel, it lacked basic amenities you get at cheaper hotels. I would probably choose a different hotel in the same area next time.

Partner

10/10

Exceptional

28 Jun 2026

Anup

Staff have changed my door lock for safety.
They ( a La Carte) delivered our breakfast on time for all days.

Family

10/10

Exceptional

26 Jun 2026

Yolanda

The room was clean all the staff was very the breakfast was ok did use the bar . The outdoor was very nice I enjoy the fireworks show was amazing .This is a prime location for anyone visiting Chicago

Friends

8/10

Excellent

26 Jun 2026

Kori

The pool is a little cold and a little hard to get to. The lobby areas around the elevator on the floors had a bit of damage that would be easy to fix (base board coverings peeling off in areas no one gets near) that would make it look nicer. Oats that were spilled in the middle of the hall (not by us) on the first day were still there on day three. Not saying the place was dirty, but the standards were only so so. It is still a nice hotel, the rooms were clean, the location is great. The room service options are expensive and meh.

Family_with_children

10/10

Exceptional

23 Jun 2026

Yolanda

We had an excellent stay

Family

8/10

Excellent

22 Jun 2026

Anne

Location is perfect.

Family

4/10

Poor

22 Jun 2026

Robert

Paid for a club room. Terrible club, no espresso, lousy coffee, breakfast no better than a Best Western. All the tech is outdated and barely working. Club room, but another $20 per day for lousy internet? Slowest elevators I’ve ever seen. Gym isn’t bad. Just average. Good location. Parking is horrible. Exiting even worse. What a waste of money.

Partner

4/10

Poor

22 Jun 2026

Mitchell

Tv didn’t work and lounges were never open

Friends_and_family Friends

10/10

Exceptional

22 Jun 2026

deacqualanette

The check in was a breeze and “Elle” was so helpful…she gave us tons of information…Hotel was surrounded by everything!!!

Partner

10/10

Exceptional

22 Jun 2026

Crystal

Location was great! Riverwalk was lovely and close to Michigan Avenue.

Family

8/10

Excellent

21 Jun 2026

Cassandra

Hotel nice but double bed room had no microwave

4/10

Poor

21 Jun 2026

Carl

Hopefully, we were just a one off. We just had a bad experience. Also, it may have just been busier than normal. No parking garage along with a few other issues.

2/10

Poor

21 Jun 2026

Rockisha

It was a awful stay

10/10

Exceptional

21 Jun 2026

laura

wonderful spot and staff, nicely updated hotel

Partner

10/10

Exceptional

20 Jun 2026

Spiadgie

My departing flight was canceled and rebooked by the airline due to operational issues for the next day and the hotel was not able to charge me the same rate as my existing itinerary for an additional stay in the room.

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Rafael

Exelente ubicación y linda vista. habitaciones amplias. edificio antiguo

10/10

Exceptional

20 Jun 2026

Judy

I liked the convenience to downtown, I liked the bathroom I wished the hot water was more hot other than that everything was amazing. The seats were comfortable. The bed was comfortable. I almost wanted to sleep in the bed the whole time it was nice.

Family_with_children

10/10

Exceptional

19 Jun 2026

Pei-Hua

Front staff was very friendly. Location is super convenient and the view to the river is great!

Self

10/10

Exceptional

16 Jun 2026

Benjamin

Incredible location. There’s a reason this hotel has continued to thrive after decades in downtown Chicago. The property itself is old and the rooms could use a refresh—but considering the Sheraton has 1000+ guest rooms and the place was BUSY—I think that the room rate is an incredible value. Amazing staff, cool restaurants onsite, perfect location and incredible views of the river and downtown architecture. The lobby was bustling at all hours but was well staffed and managed. My kids and wife all loved it and we’d stay here again, no question.

Family_with_children

4/10

Poor

16 Jun 2026

Jeffrey

Ac issues

10/10

Exceptional

14 Jun 2026

Mercedes

Really nice staff. I can’t remember the guys name who helped me park my car outside but he was amazing. Pool was clean. The locker rooms were really nice. Overall great experience. Will definitely stay again.

Family_with_children

10/10

Exceptional

13 Jun 2026

JOSE LUIS

Clean, friendly, it's perfect.

10/10

Exceptional

13 Jun 2026

Piyush

Really nice room. The view was worth the money. Close to all the touristy spots and nice restaurants. Didn’t use WiFi or breakfast. So can’t comment on that. But we would definitely stay here again if we returned

Friends_and_family Family

6/10

Pleasant

13 Jun 2026

Michael

Basically a 2 star hotel at a 5 star price.

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

Amanda

Expensive but nice! Great location. Would stay again

Family_with_children

8/10

Excellent

11 Jun 2026

Pamela

Location was great

Family

10/10

Exceptional

11 Jun 2026

angela

It was within walking distance to everything we wanted to see.

Partner

10/10

Exceptional

10 Jun 2026

Jessica

Convenient location right on the Riverwalk and several reataurants to dine at. Whole Foods across the way for healthier meal options.

Self

8/10

Excellent

08 Jun 2026

Linda

Hotel and location are wonderful! Clean and staff friendly! Only complaint is the on site self parking is way to expensive. It’s $75 per day and you can pay cheaper at a self parking lot right by. Also the $30 dollar resort fee plus tax is crazy! They give you $15 credit and say go to the bar and get 2 drinks but the drinks are expensive and you end up paying more than $15 dollars. A beer is 14 dollars and we had 2 cocktails and it was $63! Plus we tipped. The room was $421 per night for a river view which is expensive but we did it for 4 nights and splurged. But with parking and the $30 per night fee for 4 nights it cost us an additional $600! Crazy! Not sure if I will stay again there! It was our second time we stayed there and they didn’t have us pay to park and there wasn’t a resort fee. Was in 2021.

Friends_and_family Family

2/10

Poor

07 Jun 2026

Cyndi

Got locked in the parking garage two days in a row

Family_with_children

8/10

Excellent

06 Jun 2026

Richard

The room was clean, the staff were very helpful.