Name: The Wade
Address: 644 North Lake Shore Drive, Chicago, 60611, US

10/10

Exceptional

05 Aug 2026

heather

Love the location

10/10

Exceptional

05 Aug 2026

Euka

Great views and location

4/10

Poor

04 Aug 2026

Will

There is a large gap between the front door and the floor. Absolutely no sound out in

10/10

Exceptional

03 Aug 2026

Janice

I really loved the view of the water, boats, beach and the Navy Pier. Absolutely beautiful. The staff was great. The food was delicious.
I wish the hotel was a little closer to downtown (it's not to far), but then you will miss the view.
I definitely will book The Wade when I visit Chicago again.

8/10

Excellent

03 Aug 2026

Tracy

Love the building and area just needs the upgraded remodel for electronic and WiFi
Staff is always great and goes beyond from front desk to security staff . Had our incidentals paid for bc WiFi was down. Really kind . Been there under both mgmts

10/10

Exceptional

03 Aug 2026

Erica

Amazing will stay again!!!!

10/10

Exceptional

03 Aug 2026

Ghassan

Good view

10/10

Exceptional

02 Aug 2026

Tracy

Room was clean, staff was very courteous and friendly, parking was convenient. Only issue was not enough wash cloths in the bathroom.

10/10

Exceptional

02 Aug 2026

William

Todo muy excelente

2/10

Poor

02 Aug 2026

Crystal Rae

WiFi was not working for two days! I get there and no staff helped with luggage I had to carry my stuff up to the room . The gym amenities are so so and the area is small. The parking is $ 85 for a full day . The breakfast was good ! I was staying on the 31st floor . All night long you could hear the elevator from my room Everytime it went up and down. This hotel is a nightmare to stay at do not waste your money .

6/10

Pleasant

02 Aug 2026

Ilya

First 24 hours was no any mi ile or WiFi service

8/10

Excellent

02 Aug 2026

Darleen

Great location, lovely view, convenient and walkable to lots worth seeing.

6/10

Pleasant

01 Aug 2026

Anna

No WiFi for the whole first day, 3 towels for a 4 person booking and a ton of construction noise.

10/10

Exceptional

31 Jul 2026

Kim

The location of the hotel was ideal and the rooms maximize the many beautiful views. While we did not utilize any of the amenities, the staff was helpful and very friendly.

6/10

Pleasant

31 Jul 2026

Matthew

WIFI did not work at all, and since we were so high up, on the 31st floor, I could barely get cell signal either… when I called to ask, they just said they were working on trying to get it back up, but it seems to be on par from some other reviews as well about the buildings transitioning. Still a nice place. Needs some updating, but overall was fine

8/10

Excellent

30 Jul 2026

Dionna

Great location with views of Lake Michigan. I had stayed here years ago when it was The W and felt a departure in quality as The Wade.

10/10

Exceptional

28 Jul 2026

Jesus

Location, River front, a few blocks from Michigan Ave. Close to many shops and restaurants. Bar tender was excelent. Great hotel. We will recommend to family and friends.

8/10

Excellent

28 Jul 2026

Ely

Buena localizacion y bonita vista. Empleados atentos

10/10

Exceptional

27 Jul 2026

Esveyde

The lake view was amazing

10/10

Exceptional

27 Jul 2026

Natalie

The staff was so amazing and kind. We stayed here for our anniversary and when I told them that they comped us breakfast and 2 drinks from the bar! Breakfast was soooo delicious it wasn’t that continental crap. It was made to order! The location of this place is unmatched! The views of navy pier and the lake really made it special. Definitely will be coming back next year!

10/10

Exceptional

26 Jul 2026

Claudia

This property has a great location, very close to the beach and Navy pier we were able to walk to both. Additionally, my room had a beautiful view of both at night. The room was very clean. The beds were comfy and the hotel staff was very kind. My flight arrived into Chicago early and although my room was not immediately available, I was able to check in substantially sooner than the late afternoon advertised check-in time. Additionally, the bar and restaurant staff were very kind and helpful. The location is great and walking distance to most downtown Attractions, overall I would stay here again.

10/10

Exceptional

26 Jul 2026

Dyana Paulyn Dizon

We arrived early and staff was very helpful to check us in without charge.

10/10

Exceptional

26 Jul 2026

Katlynn

Great

6/10

Pleasant

25 Jul 2026

Mingqin

The booking info is incorrect

10/10

Exceptional

24 Jul 2026

Vylsa

The Staff are very friendly and helpful. The breakfast was excellent. Location was great. 100% recommended!!!

10/10

Exceptional

24 Jul 2026

April

The property was beautiful and clean! The lake view was amazing! Our room was spotless and cleaned daily with no issues. I appreciated the security of needing a room key to be able to use the elevator. The pool area was kept clean and always had plenty of towels available. The only thing I found lacking was there was no information in the room about the restaurant, room service or breakfast. Of course these things were mentioned when checking in but after hours of traveling I didn’t take it all in so an information book in the room would have been helpful. Being in such a big city it would be nice to have some info in the room about nearby cafes, parks, transportation.

10/10

Exceptional

22 Jul 2026

Chris

The king room with a view of the lake was quite spacious and perfect for our needs. The only downside was parking was quite expensive at $86/night.

Partner

6/10

Pleasant

20 Jul 2026

Randolph

There wasn’t any Clean linen available upon request. Sheets / Towels etc.
The Breakfast Menu/ Bar was great.

Partner

8/10

Excellent

20 Jul 2026

reginal

Good location

Partner

2/10

Poor

20 Jul 2026

Javen

This hotel was awful! The location was nice but the hotel is run down and is overdue for an update. The entire stay we had to use dirty towels because they kept saying they didn’t have any clean towels, as the linen company hadn’t delivered any. Full refund immediately!

Friends_and_family Friends

8/10

Excellent

19 Jul 2026

Victoria

The only thing was we asked for an extra pillow and it was never delivered.

Partner

10/10

Exceptional

19 Jul 2026

Eric

Loved it!

8/10

Excellent

19 Jul 2026

Cameron

N/A

Family

10/10

Exceptional

19 Jul 2026

Deonte

The location was Amazing & The Room view was great

Family_with_children

10/10

Exceptional

19 Jul 2026

Jenna Ruiz

The staff was so helpful. I owe a special thanks to Arthur. He gave us great local suggestions to try out. It was much appreciated. The hotel was beautiful and walkable to the Navy Pier.

Family

8/10

Excellent

18 Jul 2026

Portia

Why book here? LOCATION and competitive price.

Why not? If you care about hospitality. This isn't going to be the place.

Some of the front desk staff were impatient and border line dismissive.

No decaf, despite a sign saying it was available. Just plan to go to Starbucks about a block away for coffee of any quality.

Check in evening staff, told us breakfast would be served (Marriott member) and then we weren't given the magic card. Morning staff said we didn't qualify and we got the signal NOT to bother them with unreasonable questions.

Our room was next to elevator and I was glad I had my ear plugs. No coffee in rooms. Weird kinda sensual picture of red lips predominant art in room... not family friendly or sensitive to women's modern issues.

Views of lake were great! Easy walking location to see Lake Shore Drive and Many other great attractions. LOVED the beach and lake. It is amazingly clear water.

Just have realistic expectations that this is a place to sleep and the staff may not care or are burned out. Great service oriented humans are expensive. You're not paying for that here.

Partner

10/10

Exceptional

18 Jul 2026

cristian

Good

10/10

Exceptional

18 Jul 2026

Luz

The hotel location is excellent. We had a beautiful view of the Pier. The price was affordable. I would stay there again without a doubt.

Family_with_children

2/10

Poor

17 Jul 2026

Alicia

Well... when we got there the rooms weren't ready and we had to wait over 4 hours until we finally got our rooms ready at 9 pm. There was no water in my room. And the room AC was very loud and the constant elevator noise while it moved up and down throughout the night... felt like sleeping next to a railroad.

Business

8/10

Excellent

15 Jul 2026

Yvettu

I had to pay extra for breakfast

Family_with_children

8/10

Excellent

15 Jul 2026

Tnekia

The hotel is in a great location if you have plans for going to Navy Pier or somewhere near. There seems to be a limit on wash cloths and how often guests can request them. Parking at the hotel is $86 per day and the process can be somewhat challenging. The beds were clean but not comfortable. The hotel overall needs updating and is overpriced and the amenities don't match the rate, you're literally paying for the location of the hotel.

Partner

10/10

Exceptional

14 Jul 2026

Jeremiah

Room was very clean. Staff was very nice and helpful

Partner

4/10

Poor

14 Jul 2026

ambur

The best thing about this hotel is its walking distance to the beach and navy pier. Staffing is horrible you'll be waiting forever, no microwave or anything in the room. Had TV issues with no help.not even a toaster to use in the lobby rooms were smaller than expected. This place is way over priced. Would not recommend.

Family_with_children

6/10

Pleasant

14 Jul 2026

Yahnah

The pros were that the staff were welcoming and helpful. Room service was good, timely, and delivered hot. The lake view was impressive. The proximity to Navy Pier, Ohio St Beach, and the Magnificent Mile was excellent.

The cons were that the pillows and duvet inserts needed to be replaced - stuffing was matted and lumpy. The beds are smaller than what we usually get in a double queen room. There was no couch in the double queen room (only in the king). The bathroom was also small, had a lack of counter space, and needed updating - the door was a sliding door with a gap and no lock, and our sink had a quarter-sized crack in the basin and didn’t seem very clean. We were also disappointed that the hotel ran out of both room and pool towels one evening and closed the pool down hours early due to this lack of towels. The closure happened right as we arrived to swim. The hotel should plan towel laundering better. Our double queen room had only 2 towels furnished, but we were a party of 4. We requested more towels, which weren’t provided until the next day. I would not stay here again primarily due to the room size and condition. We’ve stayed previously at a high end hotel right off the Magnificent Mile and paid a similar rate for a proper double queen suite which had a couch and separate bedrooms.

Family_with_children

10/10

Exceptional

13 Jul 2026

Antoine

nice hotel

10/10

Exceptional

13 Jul 2026

Anita

We love it❤️

Family_with_children

2/10

Poor

12 Jul 2026

Jamila C

First off it was very unprofessional when I arrived after making a reservation beforehand just to arrive with my bags and they handed me a walk letter and told me to check my email because they were over booked and gave my room away. Then they offered to send me to another Hotel way away from the Pier which is the reason I had chosen the Wade hotel in the first place. And they had sent me a email 3 hours before my arrival if I had known they gave my room away I could of just stayed home instead of taking the long drive and dealing with all the traffic just to be told to go to another hotel with no amenities in the middle of nowhere closer to the City more so than downtown Chicago. So I went to the other hotel which had garbage sitting outside and nothing nearby. So I just left because that is not what I came downtown Chicago for. I could have got dressed at home just paid for parking and enjoyed the festivities especially the Taste of Chicago and Navy Pier. Well so much for that. We ended up driving right back home no Taste until Next year, no Navy Pier or anything else just a long ride, tired just to be told that my room was no longer available. With this hotel make sure you call before you take the trip to make sure your room is still available because you will be disappointed, frustrated and humiliated trust me. I’ve never had a experience like this before and I hope I never do again..

Partner

8/10

Excellent

12 Jul 2026

Sydne

Room was clean, with great city views. Long waits for elevator with lines due to multiple events happening. Otherwise, no complaints

Partner

6/10

Pleasant

11 Jul 2026

Myleeisha

Microwaves inside rooms

Self

10/10

Exceptional

11 Jul 2026

Steven

It was a great experience

Partner

10/10

Exceptional

10 Jul 2026

Richard

Great stay and friendly staff!

Self

6/10

Pleasant

10 Jul 2026

FNU

Only 3 star

Self

10/10

Exceptional

09 Jul 2026

Bradford

Excellent views. Good guys working there. Highly recommend.

Business Family_with_children

8/10

Excellent

09 Jul 2026

larry

No coffee in room

Partner

10/10

Exceptional

09 Jul 2026

Elizabeth

The hotel was very family and pet friendly. The location was perfect and our view, from the 26th floor, of the Lake and Navy Pier were excellent. So much walkable stuff. We used ride share only when it was raining. Otherwise we walked or used CTA to get around.

We arrived very early and had a very late flight upon departure. Storing our luggage at the hotel was great. They even got our room cleaned quickly so we could check in early.

At times the staff seemed a little confused and there were clear signs of new management and construction. That was fine. When you first arrive, it seems like you're entering a night club scene. The bar is the first thing visible. Understaffing on July 4th weekend was crazy.

I can't remember the last time I slept on an inner spring mattress. They could use an upgrade of the room decor, the mattresses and the single ply toilet paper.

Our stay was great. We adjusted to everything around us. We would stay here again and have already begun takling about our next trip to Chicago.

Partner

8/10

Excellent

09 Jul 2026

Callum

Fantastic hotel! Amazing views of the Navy Pier! The lake and very convenient for the City!

Room was very spacious and comfortable.

Unfortunately there was maintenence work in progress when I arrived but they never told me and I went for a nap in The afternoon, got woken up to drilling which scared the life out of me.

There was no extra linen/towels for my room which I was a bit puzzled at cos which hotel doesn't have towels for guests. The shower was amazing but I couldn't get the body wash out as it was stuck?

Overall I'd recommend defintely if they were a bit more informing of maintenence work and no more towels and they were more courteous towards their guests when providing extra towels at the pool. Nice place and friendly staff but wish was more informing is all.

Recommend 👏

Self

10/10

Exceptional

09 Jul 2026

Joseph

Overall a good vacation. With the obvious bonus of location for this hotel!

Family_with_children

10/10

Exceptional

08 Jul 2026

Raul

The staff was always super helpful, our room was clean and very comfortable, the view to the lake was beautiful!

Family_with_children

8/10

Excellent

08 Jul 2026

Natalie

The staff was very nice and welcoming. The property was right across the street from Ohio beach which was great. Also a short walk to the Navy pier and some amazing food. Overall a great pick.

Business Family_with_children

8/10

Excellent

08 Jul 2026

Rachel

The phone didn’t work in my room. Couldn’t order food. The bar wasn’t too amped to help me. Other then that stay was good

4/10

Poor

08 Jul 2026

Jonathan

The wade hotel in Chicago was one of the worst hotels I have stayed at in the downtown area. Extremely dirty shower floor, huge 2 inch gap under the door so kids were peering inside & I had to put a towel on the bottom of the door to cover the gap. No microwave so they force you to spend so much money on food at their restaurant. They do not have a smart tv. Temperature control is terrible you can’t even manage the fan strength. The fridge barely has any strength to cool the fridge it’s sad. The couches along the wall had stains on the edges of the couch and the walls had stains as well. The phone was completely dirty and sticky. Overall it was a very lackluster experience and will not be returning nor recommending anybody to this overpriced poorly maintained property. The only good thing they had was a gym and even the pool water burns your eyes and throat extremely bad if you get some in you by accident. Nothing compared to other pools. Terrible experience

Partner

10/10

Exceptional

07 Jul 2026

Brittney

Excellent hotel for the price! Excellent location. Nice pool. Nice outdoor area. Amazing view!!

Friends_and_family Friends

4/10

Poor

07 Jul 2026

Ashley

Horrible, horrible customer service. On my last day at the hotel, I arrived for breakfast at 9:01am. As I waited to be waited on, by 9:09am, I was ignored and not served until I requested to speak to a manager. The manager told me “I’m sorry but they are a third party.” So that told me that he couldn’t do anything to help me until I asked to speak to the manager of the restaurant/bar. A man came out, Gary and when I expressed how disappointed I was in the service, he listened and asked how would I like for him to handle it. At that point, I thought this was a hoax. I explained, “you’re the supervisor and I’m sure this isn’t your first complaint. What would you typically do as a manager to fix a problem of a patron?” He explained glued make my order. I asked, “how much?” He stated, “nothing.” And then proceeded to take my order. To sum this all up, the restaurant server needs better training. The front desk supervisor, Authur, needs better training and Gary needs better training. Because of this, I wouldn’t recommend this hotel to anyone. I usually stay here when I come to visit Chicago, but for sure this will be my last time. Do better Wade.
At 9:32am, Gary brings out the breakfast. I’m annoyed, not even given the option after this experience of “ma’am, would you still like to dine in?”

Family

10/10

Exceptional

07 Jul 2026

Osvaldo

The truth is that this hotel is one of the best, good service, a very pleasant stay, everything clean and tidy, there is nothing to complain about

6/10

Pleasant

06 Jul 2026

Lacretia

First night I requested a blanket, I never received it. I had to flush the toilet 2-3 times before it cleared. No coffee pot in the room. I went to the hotel restaurant and paid $5 for coffee and it was Luke warm both times.

The location is great and my room was facing the lake/Navy Pier. Access to Navy Pier was great.

Partner

10/10

Exceptional

06 Jul 2026

Quentin

It was the perfect location for our family. Amazing views and a short walk anywhere we needed to be!

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Matthew

Great location. Very friendly and helpful. Lake side view rooms are awesome. Short walk to navy pier

Friends_and_family Family

8/10

Excellent

05 Jul 2026

JyLeahia

The hotel is a good location. I will say the elevator situation is horrible!! The line during peak hours is crazy but nice stay. The did run out of towels the last night and had to wait until the morning for some. Other than the elevator and towel situation, I would stay here again.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Pete

We booked this room to watch the 4th of July fireworks. The lake view room had a spectacular view of navy pier. The bellhop was very helpful and friendly. The hotel seems a little dated but everything seemed to function properly. Pool was nice. Short walk to navy pier. Kids had a great time. Would definitely stay again.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Bluzette

The view was spectacular.

Friends

10/10

Exceptional

05 Jul 2026

Hector

Everything is great, valet parking great!,easy access to the shores, food many options available.

10/10

Exceptional

05 Jul 2026

Thomas

My favorite hotel in Chicago. Love it

Family_with_children

8/10

Excellent

05 Jul 2026

Cecilia

Most of their amenities and cool views were closed off. The only perk is their beds and the location of the hotel. It is not kept up.

Friends

4/10

Poor

04 Jul 2026

Stephanie

Pros - location of the hotel is good. It is mostly clean but the seats were a little dirty. The staff at the front desk, maintenance and cleaning crew were great and helpful! Only issue was one of the bartenders had an attitude but the rest of the bartenders were cool. The food wasn’t great.

Cons -
Maintenance had to come to our room 3 times.
1 - TV didn’t work and 2 times to due to the ac not working and then they need to replace it.
They did not have towels? We only got two and they said they had no more every time we reached out for some.

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Aaron

Amazing all around

Partner

6/10

Pleasant

04 Jul 2026

Ashley

The young lady that checked me in was absolutely amazing the entire stay. There’s a lot of water damage on the wood in the rooms to the point where it is bubbled up. The pillows are soft but flat and the duvet covers felt like it was possibly rubber. The television options were horrible. It is a nice hotel but it shows that they rely more so on the view and area vs how the upkeep is. I had a lot of dust piles in corners and my ceilings had spots on it.

Self

8/10

Excellent

03 Jul 2026

Kenneth

Nice hotel, nice location, very poor cell reception. I could not receive or make calls from the room, I had to go outside to use my phone. In my line of work that's a deal killer.

Partner

10/10

Exceptional

03 Jul 2026

Stephen

The property is perfectly located!! Waterfront views, 5 minute walk to Navy Pier, beautiful property, excellent service. The staff are top-notch!!!! I left a pair of shoes and they worked with me to ship them home. Love the large room size. Will definitely book again and highly recommend!

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Mohamad

Very close to the beach. Nice staff.

Family_with_children

10/10

Exceptional

02 Jul 2026

Pierre

Room had a great view

10/10

Exceptional

02 Jul 2026

Johann

Exceptionally well located, amazing view. Clean and well kept, room very nice.

Partner

10/10

Exceptional

02 Jul 2026

Jazmin

Everything was lovely minus the WiFi. The WiFi was terrible and my phone kept dropping calls on and off WiFi.

Self

10/10

Exceptional

01 Jul 2026

Neha

Our stay at W Chicago was genuinely comfortable and well taken care of. Daily housekeeping kept the room consistently clean throughout our visit, which is not always the case in many North American hotels.

Check-in was handled by Dakota, who was patient, friendly, and very clear in answering our questions. Will also supported us during the stay and was equally attentive.

What stood out most was the consistency in hospitality—every staff member we interacted with, from front desk to housekeeping, was courteous and helpful without feeling forced.

The room view was another highlight and made the stay more enjoyable. Overall, a smooth experience and we would stay again when in Chicago.

Family_with_children

2/10

Poor

01 Jul 2026

chris

Staff helpful, nice they didn't charge for water, location was great, but they had us in a room with absolutely no service, not for the phone nor the TV and the toilet clogged so much it over flowed and flooded the floor. No fault of our own they just don't have enough water pressure in the toilet and their shower rumbled so loud it sounded like construction work everytime it got turned on

Friends

6/10

Pleasant

01 Jul 2026

Dominique

Like the property but the zero parking options or validations for price wasn’t worth it tvs didn’t have access to netflix or streaming and no service on phone nice hotel but not worth added prices you’ll incur

Family_with_children

10/10

Exceptional

29 Jun 2026

Yawa

Great location and rooms

Friends

8/10

Excellent

29 Jun 2026

Crystal

Clean room! Valet is overpriced but that’s the way it is in downtown Chicago.

Self

10/10

Exceptional

28 Jun 2026

Jude

Great stay and wonderful locatiom

Friends

10/10

Exceptional

28 Jun 2026

Helga

Close to the water

Family

10/10

Exceptional

28 Jun 2026

Rex

Came to to town to visit a family member
One of the best experiences ever (and we travel pretty regularly). From the moment we checked in until we checked out, the staff were exceptionally friendly and helpful. The valet service on site is so incredible (we used a lot of in and out service- and even got us things from our car I forgot -my bad). Great detailed directions and always greeted us with smiles!! Yes it cost, but it’s parking in Chicago so expected that (and still probably would’ve used it purely on the staffing being so friendly). location is phenomenal— navy pier is so easy to get to, shopping is very close, and a wonderful breakfast place around the corner. The room was just a standard Double that faced the city (our choice so our kids could see it). It was clean, fit their crib (they delivered and offered to put together AND provided baby blankets), shower was hot and amazing pressure (it doesn’t look like much but the amazing shower is what prompted my review because it dumps hot water and was a life changer after a 20,000 step day). The hotel was busy (weekend in June) BUT the elevator is like fast fast- even with lines we never waited a crazy amount. The pool was cooler (per my 10 year old) but he still played and had a good time! This is our first time here but we will be back and tell other family members about this hotel.

Family_with_children

10/10

Exceptional

28 Jun 2026

Meghan

Our room was nice and clean. The staff are very helpful and attentive. 10/10 would stay again

Friends

8/10

Excellent

28 Jun 2026

Carmen

The hotel was OK, but the staff were all exceptional and very accommodating

Partner

4/10

Poor

27 Jun 2026

JOE

Not up to standard . Older building not well maintained for the price they are charging. Online help was hard to navigate and then was sent offshore

2/10

Poor

25 Jun 2026

Lukeisha

10/10 would not recommend

Family_with_children

10/10

Exceptional

23 Jun 2026

Eimy Maria

Walking distance from a lot of places!

Family

10/10

Exceptional

23 Jun 2026

Alma

The staff where very helpful and polite

8/10

Excellent

22 Jun 2026

Alban

No room service cleaning automatically is not good

10/10

Exceptional

19 Jun 2026

Rosa

Great place and location.

Self

10/10

Exceptional

18 Jun 2026

Michelle

Steps to the Navy Pier and within walking distance to most of the attractions. Rooms were clean and beds were comfy. The views were amazing. Loved our stay here!

Family

10/10

Exceptional

17 Jun 2026

Melody

The room was clean and modern with a beautiful skyline view. The staff were kind and welcoming. Parking was expensive so I parked elsewhere however there really is no inexpensive parking in this area of Chicago. Convenient location next to the lake and close to navy pier, the riverwalk, fine dining and shopping. It is also. It too far from millennium park, the mag mile, and Michigan Ave.

Self