The Wade

United States , Chicago - IL
CHICAGO, 644 North Lake Shore Drive
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100 reviews shown

8/10

Excellent

01 May 2026

Shavela

The Breakfast could've been better.. Wasn't very good for the price I paid.

Family

10/10

Exceptional

27 Apr 2026

willie

Bar drinks / food was amazing . Staff super polite and hospitable

10/10

Exceptional

27 Apr 2026

jose luis

Muy bueno

Self

8/10

Excellent

26 Apr 2026

Ricky

Everything was clean and the bed and sofa were so comfortable. Everyone was friendly and helpful. The food was delicious, to my girlfriend didn’t enjoy her Caesar chicken wrap (had bones in it).

Partner

10/10

Exceptional

26 Apr 2026

Ma Cristina

The beach view and proximity to Magnification Mile and other tourist attraction like \"the bean, museums.\" Though it is still a walk, it's a nice walk. There's great choices for food too.

Business

10/10

Exceptional

25 Apr 2026

David

Lois at the front desk truly made my stay exceptional. From the moment I arrived, she was warm, welcoming, and incredibly attentive, setting the tone for a great experience. The hotel itself is fantastic, perfectly located, making it easy to get around and enjoy everything nearby. The rooms are very comfortable, clean, and thoughtfully designed, making it easy to relax after a long day. Between the excellent accommodations and Lois’s outstanding hospitality, this was a stay I won’t forget. I will absolutely be back.

10/10

Exceptional

24 Apr 2026

Samira

Stayed on the 30th floor, the view and room was amazing! The staff were great and helpful with accommodations for an early check in. The location is great 10/10, 5-10 minutes away from everything.

Partner

10/10

Exceptional

22 Apr 2026

Tetyana

Wonderful place to stay in Chicago. Perfect location right by Navy Pier, amazing view from the window, clean rooms, comfortable beds, friendly staff, great food options.

Family_with_children

10/10

Exceptional

20 Apr 2026

Gretchen

I had a short stay, but it was truly a great experience. I only stayed for one night, and from the moment I arrived, the service was friendly and efficient. The room was clean, comfortable, and well-maintained—perfect for getting a good night’s rest.

The next morning, the breakfast was definitely the highlight of my stay. Everything was fresh, delicious, and well-prepared. It was the perfect way to end my visit on a high note.

I would definitely come back and highly recommend this hotel.

Partner

4/10

Poor

20 Apr 2026

arquilla

It wasn’t worth the money and they never answered the phone at front desk

Self

8/10

Excellent

20 Apr 2026

Brittani

Other guest were extremely loud and they were doing maintenance/ construction on my floor at 630am

Partner

6/10

Pleasant

20 Apr 2026

Wendy A

The location of the property was excellent. The beach was really nothing to write home about. The food was mediocre at best. None of the amenities outside of the pool were opened. Had to switch rooms unexpectedly later in the evening halfway through my trip and one of my items was lost. Come to find out the housekeeping staff had thrown away my hand brace as it was in the old room on the floor found in the trash bag covered in food. I was glad to get it back but disappointed that you thought it was garbage as it was a new hand brace. If I had to choose I wouldn't stay there again.

Family

10/10

Exceptional

19 Apr 2026

Nuria

We enjoy our stay.

4/10

Poor

19 Apr 2026

Michael

My phone didn't work for room service; the wallpaper was peeling off.Cracks in the floors. The shower was leaking.

Friends

10/10

Exceptional

19 Apr 2026

Shandra

Everything was great about the hotel from cleanliness to the staff. The view was perfect as we had the lake view and it was unobstructed! Parking is very expensive but that’s just Chicago!

Partner

4/10

Poor

19 Apr 2026

Donna

Did not accommodate me when I ask for another room. Front desk was not helpful at all. The room are not with a city view, your actually looking at buildings. Didn't disclose I had to have an additional 200 dollars to be held after paying 275...I will not go back

Partner

6/10

Pleasant

19 Apr 2026

mark

no breakfast ,no coffee in room $86 for parking $10 for internet -

Partner

10/10

Exceptional

16 Apr 2026

Barbara Ann

Friendly staff, clean room and clean common places. Gym and pool area were nice too

Family_with_children

10/10

Exceptional

14 Apr 2026

Monique

Room could have been a bit cleaner, don’t bother parking in the hotel itself as there is parking literally a 5 minute walk away and if you pay for it online in advance it is much cheaper!

4/10

Poor

12 Apr 2026

Navpreet

Iron board was broken. Iron wasn’t working. Called 3 times to get attention of customer service. I paired $900 for this customer service overall wasn’t good experience,

Friends

8/10

Excellent

12 Apr 2026

Susan

View of lake was very nice

Friends_and_family Friends

4/10

Poor

12 Apr 2026

Silviya

It felt that after the acquisition, this property has really fell off the wagon. The staff was nonexistent, when I was trying to check out there was nobody at the front desk. Upon checking in experience was also disorganized. One night I tried to call room service, then tried to call the front desk, and then the concierge. I rang multiple times and nobody picked up. Don’t know if they had all abandoned their stations at the same time or what was going on, but it was really bizarre. No one picked up. What if we had an emergency? Not an experience I would expect from a hotel at this price point. The room did not have a mini bar, no coffee maker, no slippers, no robe. Really bare bones. The hotel did not provide free Wi-Fi, which in this day and age is a given. The television did not even have smart TV capability, it did not connect with Netflix or anything like that — it all just felt outdated, and as if no one cares. It felt more like a cheap motel than a fine establishment.

6/10

Pleasant

11 Apr 2026

Kevin

Had to change rooms because the floor in the bathroom has sticky stuff all over it, plus hair in the shower. The elevator sounds like a rocket ship, so no matter what room you have, you can hear it going up or down. Other than that, it has great views!

Family_with_children

10/10

Exceptional

07 Apr 2026

Kevin

Clean room and well staffed, would 100% coma back

10/10

Exceptional

06 Apr 2026

Alveta

Everything was great

Friends_and_family Friends

10/10

Exceptional

06 Apr 2026

Zackery

The room was clean with an incredible view and the staff were very helpful. I wouldn't recommend using the laundry services as it takes quiet a lot of time and is rather expensive.

Partner

8/10

Excellent

06 Apr 2026

Sarah

The staff were friendly. The bed sheets are weird not having a fitted sheet on them. The service/wifi connection sucks but doesn’t matter when you’re busy enjoying the city! Just weirded out about the sheets

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Donald

Very nice. Amazing view of Lake Michigan

Family_with_children

8/10

Excellent

03 Apr 2026

Nicole

Clean room, great view, close to lake! Loved!

Family_with_children

10/10

Exceptional

02 Apr 2026

Sarah

Room was nice and staff was great

6/10

Pleasant

02 Apr 2026

Kristina

We had a city view room but couldn’t really see the city. Also, I paid for valet parking but it didn’t show that in their system so I had to explain the situation to valet multiple times even after clearing things up with the front desk.

Family_with_children

4/10

Poor

02 Apr 2026

Nicholas

We had a nice view of Lake Michigan and Navy Pier. However, our check in was at 4 PM and we did not get into our room until 6 PM. We arrived shortly before 5 PM to check in. We waited in line for 20 minutes just to check in. When we finally got to the desk, we were informed that our room was not ready. There were 10 people ahead of us who also did not have a room and they could not tell us a time as to when our room would be ready. We waited in the lobby for probably 30 minutes, which was not terrible considering they couldn’t give us a timeframe. The concierge was rude about the situation and not accommodating. The least they could have done was comped us for the time we waited. Very busy hotel. Lobby always full of people. Our room was fine, average.

Family_with_children

8/10

Excellent

31 Mar 2026

Scott

Lake/Beach view was great, we were switched rooms, our room was not yet cleaned yet

Partner

10/10

Exceptional

31 Mar 2026

Jiya

Nice room

10/10

Exceptional

30 Mar 2026

wenyu

great highly recommend

Self

10/10

Exceptional

30 Mar 2026

wenyu

clean and wonderful experience

Self

10/10

Exceptional

29 Mar 2026

Veronica

All staff members are really nice. Accomodated us well, no complaints.

Family_with_children

8/10

Excellent

29 Mar 2026

Anthony

Very nice, clean room. Really nice view of the lake and Navy Pier. Wasn’t too happy with the smell of recreational drugs throughout the floor and lobby. Staff was really nice. Good drinks at the bar!

Partner

6/10

Pleasant

28 Mar 2026

Tiffanie

No microwave in the room, had to pay for wifi, pool was smaller then expected.
Didn't have a wow experience 😕

Family_with_children

10/10

Exceptional

27 Mar 2026

Michael

Great customer service I had a late check in and the staff was very helpful made me fill right at home . Housekeeping was excellent and the views was amazing.Will return soon

Self

10/10

Exceptional

27 Mar 2026

Michael

No water view

Partner

10/10

Exceptional

26 Mar 2026

Darrion

Clean room

Business

8/10

Excellent

26 Mar 2026

Malinda

Enjoyed our stay. Views were amazing and location convenient.

Family_with_children

10/10

Exceptional

25 Mar 2026

Dequan

Great place to stay. Staff is very friendly

Family_with_children

4/10

Poor

24 Mar 2026

Virginia

The bathroom had a bad odor
The pool was cold
Can’t make phone calls- no reception-no WiFi - phones inside room was not working either
1 TV channel only

Friends_and_family Family

10/10

Exceptional

24 Mar 2026

Diego

It’s was an overall nice place

6/10

Pleasant

24 Mar 2026

Jimmie

Was disappointed during my stay. I book hotel with consideration of amenities. Hotel bar was closed to hotel guests because of private party. Man its 30 degrees outside. Had to visit another venue for beverages. There was no website notice. Hotel phones were down and not active. Staffing is always great but this visit was not up to par.

Self

2/10

Poor

24 Mar 2026

Angelica

Horrible reservations was at 4 the had us wait 1 to 2 hours saying my room wasn’t ready

Partner

10/10

Exceptional

23 Mar 2026

Alana

The entire hotel was a 10/10. Would definitely recommend. Also the bartender KERRY in the restaurant of the hotel was perfect, very nice, personable, and made our stay even better!!!

Friends

10/10

Exceptional

23 Mar 2026

Mary

Staff was friendly, explained the hotel and amenities well. Great location.

6/10

Pleasant

23 Mar 2026

Phalen

Staff was really nice. Property has gone under new management and has gone down hill. Room wasn’t clean, toilet was broken, hot water did not work in shower, and also the shower gel in shower was broken. I have stayed here multiple times before and it was great however this time I was disappointed.

2/10

Poor

22 Mar 2026

Justice

I’m very disappointed with my recent stay. Multiple essential services were not working properly, which significantly impacted my experience.

The phone signal and WiFi in the room were extremely poor, making it difficult to stay connected. The cable service in the room also did not work at all. Additionally, I was unable to access the Skydeck because it was down for maintenance, which was one of the amenities I was looking forward to.

Parking was also unexpectedly expensive at $100 per night, which was not clearly communicated beforehand. On top of that, I was informed that WiFi would be complimentary as a Marriott member, yet I was still charged $10 per night.

What was most frustrating, however, was the lack of support from the staff. Despite raising these concerns, there was little to no effort made to resolve the issues or offer any form of accommodation.

Given the number of inconveniences and the lack of resolution during my stay, I would appreciate a review of these charges and appropriate compensation.

Partner

2/10

Poor

22 Mar 2026

Mariela

Worse experience ever!! My husband and I were celebrating our anniversary and I decided to book this hotel because it came up on Expedia and I thought it would be good! A bit pricey I though but since it was downtown and with a lake view I though what can go wrong?

We arrived at 11pm because before that we went to dinner and another activity. When we got there the person behind the desk told us that the room with a king bed was given away to someone else, mind you I had paid ahead on the app. Then he proceeded to say he can give us another room for the same price with 2 twin beds. What can we do? We were already there so we took it. I asked him why wasn’t I notified or called before they gave away my room, he said if you would have got here earlier you would have got it. Like wth!? I had already paid for it!!!
They should have called to verify if I wasn’t coming in anymore so they can give it away to someone else. Then I asked if I would get a discount or something since they messed up and he said no. Then he proceeded to give us a free breakfast voucher.

We go up to our room, and there was food that someone ordered before it I don’t know what happened but food was there already!! Smh!
Also the valet parking was $86 dollars!!!!!!! That’s insane, we are staying at this hotel so we should have got it validated well no!

Then the next morning we go downstairs to eat breakfast and everything was horrible, eggs were burned along with potatoes and the waffles were hard as a

Partner

10/10

Exceptional

22 Mar 2026

Cruz E

Clean room

8/10

Excellent

22 Mar 2026

James

I thought The Wade was very nice. A couple fresh coats of paint could help a little.

Partner

10/10

Exceptional

22 Mar 2026

Chevell

My stay at the wade was absolutely AMAZING, I love a pet friendly hotel. My fur babe is no bigger than your average burrito (giggles) Clean Room Staff Was Great. Views are really good.

Partner

4/10

Poor

22 Mar 2026

Fernando

The room was alright but it had no tv the bathroom door was broken the toilet wouldn’t work

Family_with_children

6/10

Pleasant

21 Mar 2026

Abbigale

The entire property needs to be cleaned and Maintinanced

Friends

6/10

Pleasant

21 Mar 2026

Lisa

The hotel was just ok. The location was the best part of the hotel. It was close to the navy pier and they was where we went. The shower water was cold and didn’t get hot. There was no bath gel in the container in the shower either.
Valet parking is $86 but there is a garage 400 ft from the entrance that was $35 over night through spot hero if you don’t mind parking yourself.

Friends

4/10

Poor

21 Mar 2026

Blessing

My experience at the Wade Hotel was very disappointing. First, I didn’t receive the room I originally requested. When I was moved to another room, it turned out to be even worse, so I had to return to the first one.

The cleanliness was a major issue, the rooms were dirty and not well-maintained. To make things worse, there was no hot water for over a day.

There was also no internet throughout my stay, and cellular service upstairs was extremely poor, especially with Verizon, making it difficult to make calls or stay connected.

Additionally, basic amenities were missing. There was no complimentary water, and essentials like soap and shampoo were not provided, which is unacceptable for a hotel.

Overall, it was a very bad experience, and I would not recommend staying here.

Self

10/10

Exceptional

20 Mar 2026

Colin

Broken couch

Partner

10/10

Exceptional

20 Mar 2026

India

It was clean nice and friendly environment and price was reasonable.

Friends

10/10

Exceptional

20 Mar 2026

Rhonda

Very comfortable stay

Partner

8/10

Excellent

20 Mar 2026

Erica

The staff was super nice, hotel was quiet and room was comfy. Very close to navy pier, within walking distance. Would be a great hotel for the summertime.

Family_with_children

2/10

Poor

19 Mar 2026

Aryanna

Absolutely the worst hotel experience I’ve had. We were initially given a room that was already occupied, walking in on strangers at 1am felt incredibly unsafe, especially as a group of women. Staff showed little urgency or concern.

What followed was a series of poor “solutions” and ongoing issues: an upgrade that didn’t accommodate our group, lack of basic amenities (they claimed to have no pillows), repeated calls just to receive towels, and advertised bar offerings that weren’t even available but advertised all across the hotel.

The most alarming moment came when a glass shelf fell off the wall overnight, thankfully no one was hurt, but it could have been dangerous.

Between the disorganized service, lack of accountability, and overall experience, this felt far below standard. I would not stay here again or recommend it.

Friends

10/10

Exceptional

19 Mar 2026

Amber

The staff was welcoming & answered all of my questions effectively. I was especially impressed with Mo, our server in The Current. He was GREAT!!

Family

10/10

Exceptional

19 Mar 2026

maanas

staff was great, room cleaning was on point. They should improve the amenities and have coffee with light snacks.

10/10

Exceptional

19 Mar 2026

Nallely

Had a very lovely experience. The bed are very comfortable and a lovely view of the lake.

Partner

10/10

Exceptional

18 Mar 2026

Nevaeh

very clean , loved it

4/10

Poor

17 Mar 2026

Mayra

Before arriving to the hotel, I called and let the hotel know that I would be arriving the following morning after check in due to a change in my flight that was out of my control. They said they made note of it.
When I arrived to the hotel on 3/13/2026, I was told I didn’t have a reservation. Waited 20 minutes or so for the receptionist to come back and say “they got it figured out”. Extremely annoying. They blamed Expedia, however if you have an agreement with a third party, communication is key.
I would like to add that it is not worth pre-paying for the breakfast. You are only allowed two things off of the menu which is a total rip off for the amount paid.
Lastly, the hotel needs an upgrade. One of the elevators there did not close properly, the furniture was worn out and the bed and pillows were not comfortable. The only nice thing about the hotel was the view. Period.

Family_with_children

6/10

Pleasant

17 Mar 2026

Lakeshia

Check in process was smooth, although our room was ready after the 4pm check in time. I believe we didn’t receive a call to check in until about 5:30.

The rooms were small, and okay. They could have been a lot cleaner. We also didn’t have any towels when we checked in so we had to call and ask for towels.

Friends_and_family Family

10/10

Exceptional

17 Mar 2026

Jennifer

Great stay, get

8/10

Excellent

16 Mar 2026

Christine

Room was clean, staff was very helpful although there was only one bartender on St Pattys weekend. Valet were very nice and helpful. Great views of the lake and safe neighborhood. Would stay again.

Friends_and_family Family

10/10

Exceptional

16 Mar 2026

Mary

The staff was very friendly and accommodating.

10/10

Exceptional

15 Mar 2026

Maithili

Thanks

10/10

Exceptional

15 Mar 2026

Patrick

The staff was excellent, understanding and patient

Self

6/10

Pleasant

15 Mar 2026

Inderpal Kaur

The view was amazing however the urgency to obtain items such as extra towels or blankets was slow!

10/10

Exceptional

13 Mar 2026

Shari

Loved this hotel, i will be back

10/10

Exceptional

12 Mar 2026

Tabitha

Walking distance to most of what we wanted to see.

8/10

Excellent

11 Mar 2026

Etel And Steve

The hotel room looked better in the pictures. We have platinum rewards and they did not upgrade us to a bigger room. The room is pretty tight and the bathroom is small with a tub shower. It was clean but a little worn looking. The view of the lake was spectacular even through the fog. The breakfast was very good. The hotel is very modern looking downstairs. The pool was very large and nice.

Partner

6/10

Pleasant

09 Mar 2026

Lynnette

Room decent. Bartendars very friendly.

10/10

Exceptional

07 Mar 2026

Tiesha

I had a wonderful stay. Its right across from the pier/beach. They have a restaurant and bar is you dont want to leave. The staff was friendly and helpful. My only complaint is parking. Street parking is very limited and can only be used for short periods. The hotel parking is $70 a night.

Partner

10/10

Exceptional

07 Mar 2026

Schwarzenegger

the beach view was beautiful!

Friends_and_family Friends

10/10

Exceptional

06 Mar 2026

Mary Catherine

Location and staff

10/10

Exceptional

05 Mar 2026

Howard

Love it

Pet

10/10

Exceptional

02 Mar 2026

China

My stay at The Wade overall was pretty good. I booked here because it has a pool, and I thought I would have a nice view (city view). The view wasn’t available, I was on the 27th floor and only had a view of the roof of other buildings, and other apartments. I kept the window covered for the most part. The pool was unkept in my opinion, I didn’t feel comfortable with the dirt ring on the white tile that surrounded the pool, and the water looked and felt pretty grimy, I felt it needed to be serviced. Though my main attractions to this location were not fulfilled it was very quiet on my floor, the cleaning crew were very polite and generous, and the valet was very friendly and always gave me great service despite it being very busy over the course of my stay.

Family_with_children

10/10

Exceptional

24 Feb 2026

DENNIS

the whole place

Self

10/10

Exceptional

23 Feb 2026

Jesus

Room was very clean would return again

10/10

Exceptional

23 Feb 2026

Tiffany

Parking is rates are outrageous but everything else is great

8/10

Excellent

23 Feb 2026

Kimberly

The staff were friendly and kind. They assisted immediately when there was an issue and for the inconvenience l was given a credit. The customer service is great and staff really works to ensure that your stay is a great experience.

Self

10/10

Exceptional

23 Feb 2026

Takesha

had a wonderful stay very quiet

Friends_and_family Friends

8/10

Excellent

23 Feb 2026

Tracie

The room was spotless and staff was courteous

Partner

10/10

Exceptional

22 Feb 2026

Torien

staff were nice, room/ hotel were beautiful!

10/10

Exceptional

22 Feb 2026

Latoya

Everything was amazing

8/10

Excellent

22 Feb 2026

Dwayne

Staff nice

10/10

Exceptional

22 Feb 2026

Kayla

Room was spotless

8/10

Excellent

22 Feb 2026

Adriana

We had a really good stay. The hotel is in a great location. We got a lakeview room, and it was right in front of the lake by Navy Pier. The view was beautiful. We had a king-size bed, and it was very comfortable. Check-in and check-out were very quick and easy. That made everything smooth from start to finish. The bathroom was clean and nice. The food and drinks were also very good. The only downside was that our room was close to the elevator, so it was a little noisy. You could hear it going up and down. There were also people smoking weed, and the smell would come in sometimes, which we did not like. But overall, it was a good stay. It was very close to Navy Pier, which was perfect since most of our plans were there.

Partner

2/10

Poor

20 Feb 2026

chris

Wow this hotel is beaten down. I checked in and my first room was filthy, running shower, hair in the bathroom, it was a wreck. They changed my room and the second one had been cleaned but the room is just been used so many times, torn lampshades, tears in the sheets, stains and water stains everywhere, there was not way I was going to stay there so left and re-booked another hotel. You have been warned

Self

10/10

Exceptional

19 Feb 2026

Jesse

The lakeside view. Also the room was clean and spacious.

Partner

10/10

Exceptional

17 Feb 2026

Danielle

Thoroughly enjoyed my stay at The Wade