Westin Michigan Avenue

United States , Chicago - IL
CHICAGO, 909 North Michigan Ave
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100 reviews shown

8/10

Excellent

12 Mar 2026

Shirley

Shops outside of the Hotel were near by. The room was ok but very dusty. Never was showed where the Spa was. The checking in was good, but throughout our stay not once did the staff acknowledged us no Hi no smile was kind of surprised because normally that’s what hotel staffs do is acknowledged the guests not even the doorman. Had a situation with elevator we got stuck in it no one came to help us luckily the door opened and we were able to get out right away there was a lady at the desk as we came out my daughter explained to her what happened she was just like “oh ok”and asked if we were ok my daughter told her no “I think my mom is having a panic attack “I have never experienced a panic attack so I wasn’t sure if that’s what I was experiencing but if it was it was a terrible feeling. She just offered a bottle of water but didn’t asked if she needed to get help for us nothing. I wasn’t expecting special treatment but at least some sort of compassion. As for our checking out was a good experience the staff that was on were so bubbly and just happy people they checked us out and for the 1st time since our 6 days stay were told “thank you for staying with us and have a great day” Wow I told my daughter a good greeting on our last day OK we’ll take it. I don’t know about staying here our next trip to Chicago but it is very convenient to everything. 😉

Family

10/10

Exceptional

07 Mar 2026

Jonathan

Great place to stay

10/10

Exceptional

20 Feb 2026

MARIA LAURA

Spotless room, helpful staff, excellent location

Friends_and_family Family

6/10

Pleasant

17 Feb 2026

Jeffery

Room was very good.Unfortunately it was cold.Did share at desk and they ask their engineers to adjust.Not able to adjust in the room?

Partner

8/10

Excellent

16 Feb 2026

Marilyn

Room was gorgeous and staff very kind.

Leisure Self

10/10

Exceptional

15 Feb 2026

John

Clean and quiet room and a very comfortable bed. The staff was very friendly and helpful.

Partner

8/10

Excellent

15 Feb 2026

Diego

Everything was good. Nice room, great view, staff always nice and helpful, fantastic location. My only issue was to see the “hold” ob my credit card increase after the first day and now dealing with reversing the “holds”, which are not actually that but just debits on my card, after a day of leaving.

10/10

Exceptional

14 Feb 2026

Asia

Wonderful

Leisure Family

10/10

Exceptional

12 Feb 2026

Habib

Clean rooms

10/10

Exceptional

08 Feb 2026

Holly

Great place to stay. Close to attractions. Great price. Great room. Friendly staff!!!

Leisure Family

6/10

Pleasant

28 Jan 2026

Monica

The 30 dollar a day resort fee was a rip off! Hair dryer did not work. I declined Maid service but received no reward as I have in other hotels. Place is looking shabby and decor dated.

Business

8/10

Excellent

25 Jan 2026

Neil

Dated

6/10

Pleasant

10 Jan 2026

Alisa

Rooms are outdated and rooms are run down

Partner

10/10

Exceptional

07 Jan 2026

James

Great location. Easy to walk along the Magnificent Mile. Rooms were clean and staff very friendly and helpful

Business

10/10

Exceptional

06 Jan 2026

Debra

Yes and yes loved it

10/10

Exceptional

05 Jan 2026

Friendly staff, clean room, welcomed my doggie, great location.

Leisure Partner

10/10

Exceptional

03 Jan 2026

Henrique

All perfect!

Business_and_leisure

2/10

Poor

03 Jan 2026

Nana

The housekeeping staff are rude and aggressive constantly entering rooms even with the Do Not Disturb sign on. They are loud and not respect guest privacy. Will not be staying here again.

Business_and_leisure Family

8/10

Excellent

02 Jan 2026

Mercedes

It was good overall

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Yusuf Taher

Great stay

Leisure Friends

8/10

Excellent

21 Dec 2025

Andrea

Staff was not very nice

Leisure Family

8/10

Excellent

17 Dec 2025

Keshana

Staff was very accommodating and professional.

Leisure Friends

2/10

Poor

17 Dec 2025

Yasmeen

The stay itself was nice, and once we were checked in, the overall appearance of the property and the customer service were acceptable. The room looked nice as well, housekeeping came around often asking us if we needed anything. The people were great! However, the check-in process was unnecessarily complicated due to the involvement of third-party services, which caused confusion and delays right from the start.

The biggest issue was the hidden fees that were never clearly disclosed in the stay description or explained during booking or check-in. What initially appeared to be an $800 stay nearly doubled once all the additional charges were added. We were charged for multiple unnecessary items and services, including being charged just to watch TV, which is unreasonable and not something you expect when booking a room.

These extra charges felt excessive, misleading, and poorly communicated. At no point were we properly informed or given a clear breakdown of what these fees were for or why they were mandatory. This lack of transparency made the experience frustrating and stressful, as we constantly felt like we were being nickel-and-dimed.

While the room itself was fine, the value was completely overshadowed by the unexpected costs. Because of the hidden fees and poor communication, the stay was not worth the price we ended up being charged. I would not recommend staying here unless all fees are clearly disclosed upfront and explained in advance.

Leisure Friends

10/10

Exceptional

13 Dec 2025

Donald

Have stayed here a couple times, always very nice. Staff is great, nice bar scene, close to everything on Michigan Ave.

Leisure Family

4/10

Poor

07 Dec 2025

Mandi

The bathroom vanity was so small. The furniture had stains on it. There was black hair all over the bathroom. We do not have black hair (red and light brown)

The tv did not work

Friends_and_family Family

10/10

Exceptional

07 Dec 2025

Ana

The staff is so friendly the room very comfortable and the location is great

Partner

10/10

Exceptional

07 Dec 2025

Laura

Great hotel room for a night! Great location - nice and clean stay!

Friends_and_family Family

10/10

Exceptional

07 Dec 2025

Antionette

It was ok

Partner

8/10

Excellent

07 Dec 2025

Marie

It was clean

Leisure

10/10

Exceptional

02 Dec 2025

Audra

Excellent hotel with great service and wonderful location

Business

10/10

Exceptional

30 Nov 2025

Gayle

We love it there! The best

Leisure Family

6/10

Pleasant

29 Nov 2025

John

It was a busy fun weekend…but a dirty bathroom mirror, clothes from the previous guest hanging in my closet, and the hidden $30 “resort charge” at check in after we already paid Expedia was annoying.

Leisure Family_with_children

6/10

Pleasant

29 Nov 2025

Griselda

Staff at the reception

6/10

Pleasant

29 Nov 2025

Michael

Clean room. Bed not up to Westin quality staff ok

10/10

Exceptional

24 Nov 2025

Jaysen

everything was excellent

Leisure Partner

8/10

Excellent

24 Nov 2025

Patrice

Sufficient for our stay and a reasonable cost.

Friends_and_family Family

4/10

Poor

24 Nov 2025

Jeff

No TV working or Internet service, both requiring engineers in our room for an hour each. Token amount of points as compensation. This Hotel has definitely lost a step or two in quality as well

Partner

10/10

Exceptional

24 Nov 2025

Robert Edward

Great staff. Great location.

10/10

Exceptional

23 Nov 2025

Sara

Just slept there overnight.

Leisure Family

6/10

Pleasant

22 Nov 2025

Joseph Mario

The room was small but cozy
The resort fee is ridiculous! No pool, no nothing!

10/10

Exceptional

21 Nov 2025

Divyank

Room was clean and staff was good

8/10

Excellent

19 Nov 2025

Beth

Great location and staff was very accommodating. Rooms were on the small side.

Leisure Family

10/10

Exceptional

16 Nov 2025

Cathleen

I didn’t have breakfast. Just coffee from the Starbucks kiosk.

Business Friends

8/10

Excellent

16 Nov 2025

KATHY

Would stay again

8/10

Excellent

11 Nov 2025

Hamod

Great location, clean hotel

Business_and_leisure Partner

10/10

Exceptional

04 Nov 2025

Lauren

Loved it! Fabulous room. Amaaaaazing view. Perfect stay.

Business

10/10

Exceptional

02 Nov 2025

Julie

Great trip! Will stay again.

Leisure Family

4/10

Poor

02 Nov 2025

Kelly

Started at Westin since my experience was always this was a higher end hotel. This hotel was tires. Dates, tires and just gross inside. Old tile, 90s decor and generally just not nice. Room service consisted of bringing food in paper bags. Just not worth the money.

Business

10/10

Exceptional

30 Oct 2025

william

location to everything

10/10

Exceptional

25 Oct 2025

John

Excellent staff all around. I will return.

Business

4/10

Poor

20 Oct 2025

Jane

The only reason to stay here is the location but there are plenty of other hotels around this location as well. The staff on the whole were very pleasant but some members were downright rude. The hotel is in dire need of a refurb and for the price per night, it is really difficult to justify staying here.
We were overcharged so check your bill for double taxes and double resort fees - beware! The hotel charges $25 per day on top of charging you to stay there.

We were given access to a Club Lounge as we were staying for 7 nights and had nothing included other than the room, but honestly the lounge is not somewhere you’d want to eat breakfast, drink the coffee or spend any time. Some of the staff there are absolutely lovely though.

The rooms have literally no creature comforts in them. Empty fridge, coffee machine but no milk, no spoons and just paper cups, there’s also no vanity kit just soap in the bathroom….

Also a seemingly small thing but every guest remarked how annoying the lifts are! Everyone has to race to one tiny touch pad in the corner of the lift to input their floor before it shoots up. When you have 8 people in a lift it’s just frustrating.
Overall I’d say this is a poor experience from the Westin. Most of the staff are trying their hardest to give guests a nice experience but the hotel is so old and tired and the Westin appears to have cut costs on some basic comforts you expect from a top hotel - especially one that charges us over $3,000 for one week!!

Leisure Family

8/10

Excellent

19 Oct 2025

adam

Hotel in great location, would stay again

Leisure Family

10/10

Exceptional

18 Oct 2025

jorge

Everything is EXCELLENT. But don’t consider the hotel for breakfast lunch or dinner

Leisure Friends

10/10

Exceptional

17 Oct 2025

Wade

The hotel was great! Location was ideal and our room was spacious.

4/10

Poor

14 Oct 2025

Miguel

The hotel needs a renovation to be charging those prices as if it was a brand new Westin Hotel.

6/10

Pleasant

13 Oct 2025

Nina

There was a stain on our comforter and we let them know and put it outside. It was never replaced even when they “cleaned” the room. When they “cleaned” the room the bed was not remade just blankets straightened and pillows on the floor. The air conditioner didn’t stay on so it was warm and stuffy in the room.

Friends_and_family Friends

4/10

Poor

07 Oct 2025

Jasmine

Coming from Canada, we expected our 6 nights stay in the Chicago Magnificent Mile Westin to be equally good, if not better—but it felt only a notch above a motel. The hallways had an unpleasant odor, unclean, smelly carpeting, and clearly needed upgrading. Basic amenities like a tea kettle was missing, cofee machine was located in the washroom (!), and housekeeping service was inattentive. The toiletries were of poor quality, and despite our room overlooking rooftops, it was priced the same as rooms with much better views. Overall, a disappointing experience that didn’t live up to the Westin name.

Leisure Partner

8/10

Excellent

05 Oct 2025

Marc

Clean room. Early check in. Good location. Bathroom is outdated. Water pressure not great.

Friends_and_family Family

10/10

Exceptional

01 Oct 2025

Reeba

One bad part -drain in tub very slow. Called to fix it but even afterwards still slow. Also room was not cleaned one day, had to call to get it done.

Leisure Self

10/10

Exceptional

01 Oct 2025

David

I woke up this morning with terrible vertigo, but that wasn't your fault. I left my hat in the dining room, and it was there the next morning.

Business

2/10

Poor

22 Sep 2025

Concetta

They give our room key to strangers and at one o'clock in the night, when we went back to our room and open the door we found two people inside.

Leisure Family

8/10

Excellent

21 Sep 2025

Tashiyra

The city view rooms are great. Even though the hotel is in a busy area, the street it’s on is fairly quiet and has little traffic going through it. The hotel is conveniently placed and everything was walking distance. They also offered a credit for any service upon arrival along with free excursion activities. The only thing I’d change is having a microwave in the room so I didn’t waste as much food.

Leisure Partner

10/10

Exceptional

20 Sep 2025

Great location and wonderful staff

Leisure Family

10/10

Exceptional

19 Sep 2025

Carlos

Todo excelente, si pudieran cambiar las regaderas estaría mejor.

Leisure Friends

10/10

Exceptional

18 Sep 2025

Raymond

It was very clean.

Leisure Family

4/10

Poor

18 Sep 2025

Jon

Staff was wonderful across the board. Issues were with the mattress and a maintenance issue with the shower drain. The mattress was very different than at other Westin properties and did not have a heavenly bed feel and nor did the pillows. Not sure if other rooms have been updated / refreshed, but ours was very dated and likely needs to be fully refurbished. The drain issue was addressed same day which was appreciated, but really should not have been something that occurred and for a guest to discover. Location is good for shopping, some museums, some touristy attractions, but there are likely other locations to stay in the general area with more activities in a shorter walk. Would stay again if we have a need in this area and could be guranteed best in class bedding.

Leisure Family

8/10

Excellent

16 Sep 2025

Catherine

Location was why we liked the hotel. The staff and service was subpar.

10/10

Exceptional

16 Sep 2025

Ronan

Short walk to Lakeshore Drive and many bars/restaurants. Be mindful that you will be charged $25 resort fee per day. However, this is redeemed by availing of bar or restaurant on location.

Friends_and_family Family

8/10

Excellent

13 Sep 2025

Shanlee

Lovely time. Facility needs updates.

Leisure

8/10

Excellent

12 Sep 2025

Nadine

I liked the location

Leisure Family

10/10

Exceptional

09 Sep 2025

Mikhail

I always stay either at this Westin or at the W when I come to Chicago. This is the best area of the City in my opinion. Lots of dining and shopping options, bars, etc. I always feel at home here. Definitely recommend.

Business Self

10/10

Exceptional

08 Sep 2025

Floyd

Top notch, as always. This hotel never disappoints

Business_and_leisure Family

8/10

Excellent

07 Sep 2025

Kim

I enjoyed my stay as the location is convenient and the rooms were clean and the bed super comfortable. My only complaint is that my robe that was hanging for my use was soiled and there was no grab bar in the bath/shower. People should be aware that if they need grab bars, they should a room with accessibility. These should be standard (and i believe code) so this downgraded my rating.

Leisure Self

10/10

Exceptional

07 Sep 2025

Michelle

Renaldo was a wonderful bell desk person. Very friendly and helpful.

10/10

Exceptional

07 Sep 2025

April

Great hotel. Would be nice to have a map of first floor dining options and hours open.

Leisure Self

10/10

Exceptional

06 Sep 2025

Sarah

The staff were very helpful and friendly. There wasn't an underground station close to hotel

8/10

Excellent

06 Sep 2025

Jihad

Good location and good service

2/10

Poor

03 Sep 2025

Keith

Bad service, Smelled Bad, No A/C, Nosy Housekeeper

Had a terrible time at this hotel. The A/C didn't work well at all and we were incredibly hot even when it was just 70 degrees outside. The check-in process took over an hour even though it was 8:30pm on a Wednesday, the lines were so long and the support staff was limited. The room itself smelled so awful, it was like something was dead in there. The A/C was unable to go to normal levels so we sweat throughout the night. The worst part was that a housekeeper tried to enter our room without knocking or announcing she was entering, and this is while we were getting dressed in the morning. Overall, I was really unhappy with our stay and would advise people to not go here.

Partner

10/10

Exceptional

02 Sep 2025

Minny

Great location and very good place for the price!

The hotel is very well located, the views are beautiful, service was very good. An excellent choice. They did not make our requested wake up call, but it happens more than enough to not trust any hotel wake up service to happen.

Partner

8/10

Excellent

02 Sep 2025

FERNANDO

Great location

Leisure Family

8/10

Excellent

01 Sep 2025

Clarisa

Great location. Room was not clean. Hairs in the bathroom. Bedding stained or dirty.

Leisure Family

10/10

Exceptional

31 Aug 2025

Tara

I would highly recommend the Westin Michigan Ave. It’s the perfect location. You can look out your window at the iconic Hancock building. Great shopping around. A lot of tours pick up right there at Water Tower place. On a little bit of a side street for easier taxi/uber pick up/drop off. Highly recommend.

Leisure Family

8/10

Excellent

31 Aug 2025

Corey

Room needed to get colder

6/10

Pleasant

29 Aug 2025

Dionna

Where was the microwave? What was the Wifi password. Where could i have gotten utensils. MY TV didnt work neither did the lights in the room. Bare minimum stay no real accommodations.

Leisure Self

8/10

Excellent

28 Aug 2025

Isadora

I really like staying here. I like that they have a place to purchase water onsite. I like the ease of checking in and out. I usually get a suite and like to have the extra room. A few small things would make it better: the room I usually stay in smells musty, as if the carpet hasn’t been cleaned in a decade and even room freshener won’t mitigate it. Also, I would like to have control over the temperature. When I came in the summer, the room itself was quite cool and I couldn’t seem to get the room to warm up. Even after the engineer came and bumped my ability to put the room at 74 it still was quite cold in the room. So it would be nice to be able to have control over the thermostat.
Just a thought

Business_and_leisure Self

10/10

Exceptional

26 Aug 2025

Lakia

Loved the location.

Leisure Friends

8/10

Excellent

25 Aug 2025

Frances M

Hotel was very good. Great location for our needs. Staff was lovely and helpful.
The ‘resort fee’ was explained at checkin. Nice to get some of it back as free Starbucks coffee or drinks but this resort fee is a scam and feels like way to get more money for nothing. Read the fine print as you book. It is not a resort with resort amenities.

Friends_and_family Family

10/10

Exceptional

25 Aug 2025

Gilmar

Great place

10/10

Exceptional

21 Aug 2025

Saeid

A beautiful stay

From the check-in (with Jackson) to check out with the great lady (didn’t ask her name) and throughout our 5 nights stay, this place was phenomenal. Thanks for making our stay memorable. Two thumbs up.

Partner

8/10

Excellent

17 Aug 2025

Seth

Chicago Trip

Watch out for the resort fee of $30

Friends_and_family Family

10/10

Exceptional

14 Aug 2025

Amber

Loved this property

Leisure Friends

10/10

Exceptional

13 Aug 2025

Kym

Love the property and location

Leisure Friends

6/10

Pleasant

11 Aug 2025

Jonathan

Room smelled like stale cigarettes

10/10

Exceptional

10 Aug 2025

Jeanette

Great location. Staff efficient and friendly. Great service!!!

Leisure Family

10/10

Exceptional

09 Aug 2025

Jeff

Comfortable bed. Great location

Leisure Family

8/10

Excellent

08 Aug 2025

Robert

Excellent staff, great location. Walking distance to shops, dining, etc. Room was fine,some furniture was tired. Overall, great location and value. Would stay again😊

2/10

Poor

04 Aug 2025

Sidney

There was no room available and they had to place me in a different hotel. The staff was not apologetic and handled it poorly in my opinion.

They also could have communicated with me earlier to let me know and not when I checked in at 10:30pm at night.

10/10

Exceptional

03 Aug 2025

JODI

The Westin is our favorite hotel when visiting Chicago. We truly appreciate the service, location and value it provides.

Leisure Partner

10/10

Exceptional

28 Jul 2025

Rick

We had an excellent stay at the Westin. The hotel exceeded our expectations in every way. We love the location. We’ve stayed here before and absolutely love the ability to walk to Oak St., Beach and 900 shops and so many wonderful restaurants in the area, particularly like Doc B’s.
When we arrived, there was no remote for the TV in the room and the television was on. A quick call to room service and someone brought the remote up within minutes. Otherwise, the room was clean and comfortable, and even a great view. This time we had a city view last time we had a lake view they’re all great.
When we checked in, I mentioned it was our 35th anniversary. The manager gave us two free drink tickets.
We will definitely stay here again in fact, we just booked a night in November at the Westin and we often recommend it to many of our friends.

Leisure Partner

8/10

Excellent

27 Jul 2025

Rocio Perez

Great location, professional staff and clean.