Name: Westin Michigan Avenue
Address: 909 North Michigan Ave, Chicago, 60611, US

Westin Michigan Avenue

Chicago - IL · United States

909 North Michigan AveView location

100 reviews shown

4/10

Poor

05 Aug 2026

Franco

No commnet

10/10

Exceptional

04 Aug 2026

Michelle

Very nice hotel. Perfect location. The staff were fantastic.

6/10

Pleasant

04 Aug 2026

James

The staff and especially the house keeper were very helpful.
The room was dated and there was a little mold on the ceiling corner near the AC enclosure.

8/10

Excellent

03 Aug 2026

Rodrigo

10/10

Exceptional

03 Aug 2026

Deborah

Clean room, welcoming staff. Some issues with the elevators but other than that - perfect!

2/10

Poor

03 Aug 2026

Laura

The staff was absolutely horrible. They were rude, unhelpful, and passive aggressive. If you are looking for a place to stay with a friendly environment, do not book this hotel. They were so incredibly disrespectful and unprofessional. Even if a simple question was asked, they would give us a dirty look and a bratty response. 0/10 staff. Horrible customer service.

6/10

Pleasant

03 Aug 2026

Bradley

It’s not right to tell your guest at 3pm in the afternoon that your Room is not ready yet ???? We had driven 8 hours that day and were very tired Just not Right

6/10

Pleasant

30 Jul 2026

Michelle

This hotel was okay - nothing fancy but okay. The safe in our room did not work because they were updating all of the safes and did not tell us that when we checked in so each day we had to check our valuables in at the bell desk. There was never anyone at the bell desk so we waited each day for someone to arrive to take our things. It was inconvenient. Cleanliness was okay but nothing special. Bed linens are worn. The silly thing was they had plastic water bottles with flowers in them on the bell desk. Why even put them out at all - it looked cheap.

6/10

Pleasant

27 Jul 2026

Jennifer

Pros-The location is 10/10! The room itself was pretty spacious. Staff is friendly and helpful

Cons-The bed was incredibly uncomfortable, the pillows were terrible to the point that if I had to stay another night I would have had to purchase one.
Rooms do not have coffee makers, which was a disappointment. I attempted to order room service one evening only to find the few things listed were not available

10/10

Exceptional

27 Jul 2026

Daniel

Great place to stay! Excellent staff!!.

6/10

Pleasant

26 Jul 2026

Anita

Door man was rude. Front desk and valet staff were efficient.

6/10

Pleasant

25 Jul 2026

Sharon

Great location, staff were nice BUT the hotel is old and not well taken care of. The shower head did not work properly. There is a $30 a day fee that was unexpected. Overall it was just ok. This hotel needs to be updated.

8/10

Excellent

24 Jul 2026

Rajal

I had heard a lot about their beds being most comfortable, but it was sagging in my room. The staff was very nice and responsive to every request. please check room 826 beds.

6/10

Pleasant

24 Jul 2026

David Ian

Woah. Unannounced 30 dollar \"destination fee\"? Room service delivered in paper bags and cardboard containers? This isn't the Westin brand I know. Be aware, there's a lot of up charging going on here.

8/10

Excellent

19 Jul 2026

Lindsey

Great location! Very helpful staff. The property was a bit aged and felt like a typical Marriott vs. their higher end hotel. There was also a daily $30 destination fee which largely negated the value from Expedia.

Partner

8/10

Excellent

19 Jul 2026

Genie

Very easy check in/check out procedure. The key cards were a little problematic at times and missed our floor bc elevator would not recognize the key card in time. The app did not work to open our room door but since we had our key cards it wasn’t a problem. There does need to be updating to available outlets to charge electronic devices as there are only outlets on one side of the bed and at the desk. The water pressure was great and all toiletries were filled.

10/10

Exceptional

19 Jul 2026

Yoshiyuki

Very good

10/10

Exceptional

17 Jul 2026

Lynn L

The operator Jo was wonderful and the staff was soo nice

Friends_and_family Family

2/10

Poor

15 Jul 2026

Masaran

The first person I encountered at check-in was incredibly rude and impatient. My flight had just been canceled, so I was already overwhelmed and emotional. Rather than showing any empathy, she made it clear she wanted me out of her face as quickly as possible.

The only redeeming part of my stay was the housekeeping staff. They were genuinely warm and friendly, far more welcoming than the front desk team, who could certainly learn a thing or two from them about basic hospitality.

Family_with_children

10/10

Exceptional

14 Jul 2026

Elaine

For a well located, classic Chicago hotel stay, you can't go wrong with the Westin Michigan Ave. The staff is very friendly and helpful, beds are super comfortable and my room was quiet at night.

Family

8/10

Excellent

13 Jul 2026

Mike

Clean room and helpful staff

Friends

10/10

Exceptional

12 Jul 2026

Sheryl

Clean and friendly staff

Partner

10/10

Exceptional

12 Jul 2026

William

nice place

Partner

10/10

Exceptional

11 Jul 2026

John

Have stayed here many times. Always excellent.

Friends

10/10

Exceptional

07 Jul 2026

John and Mary

Enjoyed

Partner

8/10

Excellent

05 Jul 2026

Christopher

Good location for everything we did

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

Mark

Check in staff was rude and very condescending.

Partner

6/10

Pleasant

05 Jul 2026

chiqueta

Great location but not very clean

Partner

10/10

Exceptional

04 Jul 2026

Kathy

It is a great location.
Breakfast was very good especially the days with the buffet. Service was friendly and very good
I will definitely come back

Self

10/10

Exceptional

03 Jul 2026

Jennifer

Lovely property, great location, helpful staff.

Partner

10/10

Exceptional

02 Jul 2026

Joni

Close to attractions.

Family

10/10

Exceptional

26 Jun 2026

Timothy

Great location

Self

8/10

Excellent

21 Jun 2026

Pamela

The location was great, the room was clean, and the staff were very nice. The gym was terrible. Broken equipment. The Peleton bikes were held together with electrical tape.

Friends_and_family Family

8/10

Excellent

20 Jun 2026

Ashish

Family_with_children

6/10

Pleasant

20 Jun 2026

Thomas

Very tired. 10years overdue for refresh

Partner

2/10

Poor

20 Jun 2026

Gregory

It was terrible

Partner

10/10

Exceptional

16 Jun 2026

Scott

Everything on site generally good. The ellipticals in the fitness room all had inoperable electronics….could not use the TV or modify the resistance or time……

Partner

4/10

Poor

15 Jun 2026

carlos g

Reception staff was horrible. A destination fee that you are not aware off.

Partner

8/10

Excellent

15 Jun 2026

Paolo

During my stay the breakfast area was closed for a day, a little inconvenient but not tragic. On the whole good place to stay.

Self

10/10

Exceptional

14 Jun 2026

Jesus Alejandro

Great location

Family

10/10

Exceptional

13 Jun 2026

Heather

Great location. Within walking distance of shops, river tours and restaurants. Super safe area for walking, easy access to bus, taxi and train. Very friendly staff.

Family_with_children

6/10

Pleasant

13 Jun 2026

Megan

Overall it was a nice stay, very clean. The rooms are very average for the price you are paying. There is also a $30/day charge on top of your price for basically no reason that you do not get refunded. No complimentary breakfast or coffee. Only valet parking on site which is almost $100/night. There is a parking garage across the street you can park in for much cheaper. The location for downtown Chicago/mag mile is very good, within walking distance to any shop or restaurant. Area it is in is very nice and clean.

Partner

10/10

Exceptional

11 Jun 2026

Kyle

Great location, staff was helpful and non invasive! Would go back 100%

Friends

8/10

Excellent

10 Jun 2026

Steve

great location and good staff with positive attitudes

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Kyle

Great location, great hotel staff and the rooms have great views. Everything you need is in walking distance!

Friends

10/10

Exceptional

05 Jun 2026

Quayshaun

Stay was amazing, local to everything

Family

6/10

Pleasant

04 Jun 2026

Amy

Rooms were small and outdated, nice location but overpriced for amenities.

Family

4/10

Poor

31 May 2026

Danaz

The hostess assisting us during check-in was quite rude and almost sarcastic when I inquired about the reservation details. She was not very helpful when I attempted to use my credit card; the card reader wasn't working, and she seemed hesitant to manually enter the numbers. Additionally, the beds were squeaky, and the sheets appeared worn and crumpled, suggesting they had been used frequently and were made of low-quality material.

Family_with_children

10/10

Exceptional

30 May 2026

Aileen

The location is wonderful. Because have a lot restaurants and the oak beach near to the hotel.

6/10

Pleasant

27 May 2026

Maya

I was charged for something new everyday. When I booked, my total was calculated but when I checked out it was way more than expected. We only charged the room once! When we asked what the extra charges were for we were told they were holds and will be returned to my card after checkout, they have not been returned! Just beware… lots of extra fees.

2/10

Poor

27 May 2026

David

Room service - a joke

8/10

Excellent

26 May 2026

Steven

The resort fee went up to 30 and the credit went down to 15$ . Worse rip off.

10/10

Exceptional

25 May 2026

Mary

It was very nice!! Staff were very helpful and friendly.

Family

2/10

Poor

24 May 2026

Matthew

They will scam you with valet parking offers. Inexperienced staff and manager

8/10

Excellent

19 May 2026

Greg

Rooms should be updated for new electronics.
Lamps had bulbs burned out and TV did not always work.

Partner

10/10

Exceptional

17 May 2026

Adam

Friendly staff and good value

Family_with_children

4/10

Poor

17 May 2026

Vinay

Dated rooms and bad service.

8/10

Excellent

16 May 2026

Wesley

This is a very nice place. The staff was helpful and friendly. Old fashioned hotel coffee maker in the room makes bad coffee. There is a Starbucks in the lobby that is horribly understaffed.

Family

10/10

Exceptional

14 May 2026

Nathan

Friends

10/10

Exceptional

12 May 2026

Baron

The staff at the Westin on 900 north Michigan Avenue were super professional check in was fast and nice upgrade

4/10

Poor

11 May 2026

Richard

Nice facilty with the worst service I have ever encountered in what was supposed to be an upscale hotel. I didn’t expect four seasons service but this was like a motel you can pay be the hour. The doormen were the only staff who cared about guests.

Partner

10/10

Exceptional

09 May 2026

AMIRA

Great

2/10

Poor

09 May 2026

ERIKA

Staff was not consistent with hospitality. Room service was out of most items after 10pm. I believe the colleague’s name was Jo… she was rude and called my room several times after my order was placed.

I spoke to front desk about my complaints and was told that my Hospitality Fee would be waived. That did not happen, I was still charged and have not gotten a call back from Management after calling multiple times.

The facility is beautiful but staff is lacking In consistency of service. I do not recommend.

Business

10/10

Exceptional

08 May 2026

Valente

It was amazing stay the location was perfect. The bar and room clean safe . The staff is friendly on point. The door man friendly and informative on the city where to go to enjoy the Chicago lifestyle. I’m booking here again the hotel with Expedia.

Partner

10/10

Exceptional

02 May 2026

Christina Reed

Self

8/10

Excellent

28 Apr 2026

Tim

I’m getting tired of these fees - resort fees!! Tell me the price - don’t add on when I arrive

10/10

Exceptional

28 Apr 2026

Hope

Overall a beautiful hotel, the lobby looks and smells wonderful, the front desk employees were incredibly nice, and the view from the room was great! This was the second time we’ve stayed at this hotel and it’s one of the best in Chicago, especially for the price! The only complaints I have is the vallet is pricey at 89$ but it is super nice to just drop off the car and not have to worry and the breakfast is fantastic but INCREDIBLELY expensive (~100$ for two adults) so I recommend just going somewhere else for breakfast! 9/10 hotel!

Partner

10/10

Exceptional

28 Apr 2026

David

Great hotel but shabby inside

10/10

Exceptional

27 Apr 2026

Martha

Lovely and spacious room w/ a view of the lake (this was a King, not the traditional King). Staff very helpful and always friendly. Location perfect.

Partner

10/10

Exceptional

26 Apr 2026

Samuel

Limpio y en buen estado las habitaciones muy buena ubicación y servicio muy bueno

Partner

6/10

Pleasant

26 Apr 2026

Ibrahim

Was very disappointed in the extra charges that they charge you 35 a day extra destination fee smh then they want you to pay for Wi-Fi. I do not recommend that place. Yes it was very nice. $83 valet parking. They are ridiculous.

8/10

Excellent

25 Apr 2026

Carolina

The hotel was nice overall and had a wonderful location but the rooms seem a little outdated.

Friends

10/10

Exceptional

24 Apr 2026

Trent

Great staff and clean facilities

Business

10/10

Exceptional

20 Apr 2026

Michael

Location was great. Walking distance to everything

Partner

10/10

Exceptional

20 Apr 2026

Paula

The staff was very friendly and helpful. They greeted us every time.
The bed was comfortable, the room was spacious and well maintained.

Family

2/10

Poor

20 Apr 2026

Adia Danielle

I stayed here while visiting Chicago. The location was nice, but be prepared—they charge for almost everything and taxes add up quickly. The room was pretty small, which wasn’t ideal. The room itself was clean overall, but the mirrors weren’t properly cleaned. It wasn’t a bad stay, just a bit overpriced for what you get.

Friends_and_family Family

6/10

Pleasant

19 Apr 2026

Fatimah

Starbucks should be stocked more with bagels, muffins, cakes, sandwiches.
mattresses needs to be replaced

Family_with_children

10/10

Exceptional

19 Apr 2026

Michael

Clean rooms with wonderful view

Partner

8/10

Excellent

19 Apr 2026

William

as a Bonvoy Platinum Elite member I had access to the M lounge. I went for breakfast a couple mornings. They ran out of fruit and some sodas.

also, I asked for a feather pillow and was told that they hotel only had foam pillows.

Business

2/10

Poor

17 Apr 2026

Naomi

Never again.

Family_with_children

10/10

Exceptional

16 Apr 2026

Hughey

Excellent and clean

Partner

10/10

Exceptional

13 Apr 2026

Deborah

Great location and great staff!

10/10

Exceptional

13 Apr 2026

Steven

Ate in the hotel restaurant. Very good food and good service

Self

6/10

Pleasant

12 Apr 2026

Danny

The 1st room that we got smelled like something died there.
They changed our room immediately.
The water

10/10

Exceptional

11 Apr 2026

Jennifer

Did not have a breakfast bar

Partner

8/10

Excellent

09 Apr 2026

Aileen

Great hotel in a great location
Staff are very helpful and accommodating, there were a few problems which they put right fairly quickly.
Great bar/restaurant much better than the usual hotel bar.

Partner

10/10

Exceptional

04 Apr 2026

ELainia

The staff was very welcoming and professional. I ordered room service and of course it was sky high.

10/10

Exceptional

03 Apr 2026

Yvette

Room was spotless, staff helpful, professional, extremely nice. I can't say enough good things about my stay!

Family_with_children

4/10

Poor

01 Apr 2026

Christian

Upon check-in, the staff was friendly. This is a return visit to the property, which is ideally located and was nice last time we stayed. The room itself was quite warm. I called the front desk and asked them why I couldn't adjust my thermostat in the room and was told \"I'll call engineering and have them adjust it\". 30 minutes later, no change, so I called back. \"Oh yes, I meant to call you back. Engineering says the 'chiller' isn't working because we're in-between seasons, so we can't adjust it cooler. We can bring you a box fan.\" For a hotel room in this price range in downtown Chicago? Unacceptable. The rest of the room was run down. Outlets on the wall were loose. The floor lamp base was broken, so it leaned way over the bed. The desk chair was worn and tattered. The bathroom had rust spots coming through the wall coverings, and the paint was peeling over the tub. Just general upkeep was poor. The room was clean. I let Marriott know that my experience was poor, and they immediately replied with \"Oh, well since you booked with Expedia, we can't do anything. You'll have to bring it up with them.\" Seriously? I'm guessing Expedia can't do anything to credit me for a below par experience, so I'm forced to review the property to let others know. I'm going back to the Intercontinental on the other end of Michigan Ave. next time.

6/10

Pleasant

29 Mar 2026

kelsey

They charge you a $35 destination fee thats supposed to include tickets to the art museum but when i asked they said they didn't have updated tickets. I think they should have to refund the destination fee if the things offered arent even available, seems like false advertising. Hotel was nice, quiet and convenient location to a lot of stuff on magnificent mile. Would stay again.

Friends_and_family Family

10/10

Exceptional

25 Mar 2026

Russell

Yes

Partner

10/10

Exceptional

24 Mar 2026

Deborah

Everything was great. Will be back.

Partner

10/10

Exceptional

23 Mar 2026

DeMaria

Room was available several hours before actual check in which was so convenient after traveling

Friends

10/10

Exceptional

15 Mar 2026

Tiurmaida

It was fantastic

Family_with_children

10/10

Exceptional

15 Mar 2026

Mike

Great location and friendly staff

Self

8/10

Excellent

12 Mar 2026

Shirley

Shops outside of the Hotel were near by. The room was ok but very dusty. Never was showed where the Spa was. The checking in was good, but throughout our stay not once did the staff acknowledged us no Hi no smile was kind of surprised because normally that’s what hotel staffs do is acknowledged the guests not even the doorman. Had a situation with elevator we got stuck in it no one came to help us luckily the door opened and we were able to get out right away there was a lady at the desk as we came out my daughter explained to her what happened she was just like “oh ok”and asked if we were ok my daughter told her no “I think my mom is having a panic attack “I have never experienced a panic attack so I wasn’t sure if that’s what I was experiencing but if it was it was a terrible feeling. She just offered a bottle of water but didn’t asked if she needed to get help for us nothing. I wasn’t expecting special treatment but at least some sort of compassion. As for our checking out was a good experience the staff that was on were so bubbly and just happy people they checked us out and for the 1st time since our 6 days stay were told “thank you for staying with us and have a great day” Wow I told my daughter a good greeting on our last day OK we’ll take it. I don’t know about staying here our next trip to Chicago but it is very convenient to everything. 😉

Family

10/10

Exceptional

07 Mar 2026

Jonathan

Great place to stay

10/10

Exceptional

20 Feb 2026

MARIA LAURA

Spotless room, helpful staff, excellent location

Friends_and_family Family