Thompson Chicago

United States , Chicago - IL
CHICAGO, 21 East Bellevue
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100 reviews shown

2/10

Poor

20 Mar 2026

Megan

My family has enjoyed this hotel for years and I recently stayed here on a staycation for one night. After checkout I realized I had left a few rings in the room, and upon asking the hotel to check for them I was met with help and then hostility. The cleaning staff stole my jewelry, one piece being an irreplaceable family heirloom, and the staff told me I was wrong and were extremely unhelpful. I would stay elsewhere if you want to keep your belongings as they employ and defend their on their staff.

10/10

Exceptional

17 Mar 2026

Jodie

Exceptional hotel in the best location!

Family_with_children

10/10

Exceptional

15 Mar 2026

Nam Eok

Clean room

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Ruben

Always my go to!

Partner

10/10

Exceptional

10 Mar 2026

Adam

Everything was very convenient, luxurious.

10/10

Exceptional

08 Mar 2026

Jamie

Room was nice and clean, decent view.
Perfect location. Close to shopping and nice restaurants.
Staff was amazing; Myron in particular was so kind and accommodating.

Partner

10/10

Exceptional

06 Mar 2026

Phillip

Great experience!

Friends_and_family Friends

10/10

Exceptional

02 Mar 2026

Corry

We loved are stay at the Thompson hotel. It's very clean, and is close to our favorite shops and restaurants.

Partner

10/10

Exceptional

01 Mar 2026

Jennifer

My Room on the 15 th floor was perfection, though we did hear noise from the hallway. Great views and breakfast across the street at the old pancake house was great!

Friends_and_family Family

6/10

Pleasant

27 Feb 2026

Natasha

Won’t come back. Not the best experience. I felt like this place is a money grab. The hotel itself is nice and very clean however it was so inconvenient. There’s no where to purchase water or soft drinks which really sucks after hours. The mini bar felt like a scam or just sketchy like some cheap hotel. It was even a hassle to get ice.
I had an issue with the HVAC at 4am it was already loud but then it woke me up with an even louder more persistent sound that wouldn’t stop. I had to call the front desk and they came up to reset it . I couldn’t sleep at all. Just over all not a good experience.

Business

10/10

Exceptional

25 Feb 2026

Gregory Buffington

Fabulous

6/10

Pleasant

24 Feb 2026

Mohammad

I stayed here since we had a really good experience with the Thompson in Madrid. This hotel is definitely not in the same star ranking as the one in Madrid. The rooms felt dated and dingy.

10/10

Exceptional

23 Feb 2026

Juliette

everything was very clean and beautiful and staff was super friendly

Partner

8/10

Excellent

22 Feb 2026

vernon

All good

Friends_and_family Friends

10/10

Exceptional

16 Feb 2026

Anthony

Gorgeous

Business_and_leisure Family

4/10

Poor

16 Feb 2026

Sean

Rooms are old, run down and our room smelled like Cigarette's and weed both nights. For $700 CAD. For 2 nights I’d expect a lot better.

10/10

Exceptional

16 Feb 2026

David

Great location and staff!

Partner

10/10

Exceptional

15 Feb 2026

Nitia

Everything was great

10/10

Exceptional

10 Feb 2026

Justin

Great location!

Leisure Partner

10/10

Exceptional

08 Feb 2026

Adam

Perfect location and wonderful staff

10/10

Exceptional

08 Feb 2026

George

Nice room
Comfortable

Friends_and_family Family

10/10

Exceptional

08 Feb 2026

Shavon

I absolutely loved the Thompson hotel! The staff very professional and friendly and everything outside of the hotel is literally steps away at your convenience. My room and view of the city was beautiful

Partner

10/10

Exceptional

04 Feb 2026

Rebecca

Sean st the

4/10

Poor

01 Feb 2026

Joseph

Room was ok but headboard tattered and worn and hvac and plumbing in need of repair. Heat was turned off upon my arrival so room took a while to warm up and heater is very loud. Goes on and off all night. Probably due to the odd layout of the room. On the 6th floor which isn’t a great floor as view is directly of hvac systems right outside od window. Plumbing in sink needs adjustment. Very cold water unless cold is entirely off. Service was nice. Complimentary coffee in lobby would be preferred to espresso machine but espresso was decent. I normally stay at the Viceroy but thought to try this. It was ok but hvac kept me up most of the night. Not ready to rule out Thompson brand yet but first impression wasn’t great. I did like the hardwood floors.

Business Self

10/10

Exceptional

01 Feb 2026

Margarita

Hotel is in a prime location in Chicago! The customer service was also immaculate everyone is so sweet & accommodating - will definitely be staying at the Thompson for my next trip to Chitown!

10/10

Exceptional

21 Jan 2026

John

No complaints

6/10

Pleasant

20 Jan 2026

Casey

The lobby smelled like sewage and the water was not consistently hot for showers.

Partner

10/10

Exceptional

19 Jan 2026

Luke

Very clean and functional rooms. Valet and staff were incredibly kind.

Friends_and_family Family

6/10

Pleasant

15 Jan 2026

Jhee anne

Room was average. Can hear h

10/10

Exceptional

14 Jan 2026

Andrew

Everything was great. Love the restaurant and bar, staff was friendly and helpful

6/10

Pleasant

10 Jan 2026

Brad

The staff was tremendous, however the in room dining last night was so some of the worst food we’ve ever tasted. Great location!

10/10

Exceptional

05 Jan 2026

Rich

Staff was great and the room was very clean. Would definitely stay there again.

Partner

10/10

Exceptional

04 Jan 2026

Matthew

Perfection. Upgraded to an amazing room surrounded by floor to ceiling windows.

Business

10/10

Exceptional

04 Jan 2026

Laura

Rooms was very nice and clean. Bedding was beautiful. Always a great stay!

8/10

Excellent

04 Jan 2026

Trev

Solid. Rooms a little worn, but overall a decent stay. Staff friendly, but room Svc overpriced w/delivery fee. How else would I get room service if it isn’t delivered? Weird

Leisure Self

10/10

Exceptional

30 Dec 2025

Tammy

Nice room, beautiful hotel and great neighborhood to enjoy a little staycation. Staff was very nice. Definitely recommend!

Partner

10/10

Exceptional

29 Dec 2025

Salvatore

Outstanding experience!

10/10

Exceptional

29 Dec 2025

david

Excellent

10/10

Exceptional

27 Dec 2025

Gerry

Every aspect of the Thompson was excellent- the people at the front desk, staff at the door, the room and maid service, the design and decor. We’ll be back this summer.. well done, Thompson.

6/10

Pleasant

26 Dec 2025

Linda

The rooms are starting to feel outdated. I’ve stayed there many times but it is definitely losing some of the quality

Friends_and_family Family

10/10

Exceptional

24 Dec 2025

Yoshio

Love this hotel, right in the middle of a great area re: restaurants, bars, night scene, etc.

Leisure Self

6/10

Pleasant

18 Dec 2025

Bianca

I stayed at the Thompson in Nashville and it was GORGEOUS. I expected the same here but was slightly disappointed. The rooms seemed dated. The shower in the bathroom was leaking to other parts of the background. I could hear all the traffic noise from the street despite being on the 7th floor.

Would I stay here again? Probably not. Not for the money.

Leisure Partner

10/10

Exceptional

17 Dec 2025

Teresa

Great hotel with beautiful decorations!

10/10

Exceptional

17 Dec 2025

Jean

Ahmed at the front desk was fabulous. The room was clean and comfortable.

Friends_and_family Friends

10/10

Exceptional

16 Dec 2025

Stephen

10/10

Exceptional

12 Dec 2025

cynthia

Great stay..room was available early and staff were friendly.

10/10

Exceptional

11 Dec 2025

Julie

Great hotel!

10/10

Exceptional

09 Dec 2025

Angela

Really enjoyed the hotel, bar and area

10/10

Exceptional

09 Dec 2025

Loan

great stay

Business_and_leisure Partner

8/10

Excellent

08 Dec 2025

Christopher A

Location

Leisure Family

10/10

Exceptional

07 Dec 2025

Katy

Great location!

10/10

Exceptional

05 Dec 2025

Tiffany

Amazing service and location.

Business

10/10

Exceptional

01 Dec 2025

James

As usual, room was clean, great location, everyone was friendly and price was good. We will be staying there again!

Friends_and_family Family

10/10

Exceptional

29 Nov 2025

Giselle

Kind staff and good cleaning crew. Really appreciated them making me comfortable in an upgraded room as I was staying for 7 nights. Thank you, Thompson, will be back !

10/10

Exceptional

27 Nov 2025

Antony

Friendly staff, great location, high end hotel

Leisure Partner

10/10

Exceptional

26 Nov 2025

Jeanine

Great location, great hotel.

Friends_and_family Family

10/10

Exceptional

26 Nov 2025

Maria

Andrew was awesome. We were able to check in early and the rooms have been a treat to stay in. We have really enjoyed the hotel and its location.

Leisure Family

10/10

Exceptional

24 Nov 2025

Isadora

I always like staying at the Thompson. I usually get a corner suite so there's plenty of room and counter space in the bathroom. The bed is comfy and the location is fantastic. There are now four really good restaurants surrounding it for an easy breakfast lunch or dinner.

Two things from my last stay:
There is no usable refrigerator in the room so when I asked for a large bucket of ice for champagne, a wonderful front desk person, Lily so sweetly offered to check inventory and see if an extra could be brought to the room. She kept calling until one was delivered. I so appreciated her warmth and effort on my behalf.

Also, I arrived about an hour before check in and was immediately checked into a room--so appreciated after a very long travel day

Just a thought for the Thompson:
It would be so helpful to have a doorman to help with bags getting into the hotel and perhaps to the room. The front doors are heavy and alot to manage

The room was either cold or too hot. It is a large space I. understand, but I had to heat it to 80 to get it warm enough to be in and then keep playing with it to keep it warm but not hot. The beautiful large bathroom never gets warm (maybe there are no vents in there?) so morning showers are chilly.

thank you for a lovely stay

Business_and_leisure Self

10/10

Exceptional

23 Nov 2025

Katrina

Room was spotless, service was top notch and the food was really fresh. I’d definitely stay here again.

Leisure Partner

10/10

Exceptional

23 Nov 2025

Traci

Really loved this boutique hotel with a great location and excellent restaurant-bar attached. Rooms are large and well appointed. Only complaint is that they have refrigerators fully stocked but the temperature inside is warm. When I called down they said they cannot make it colder due to restrictions. Super bummer. And, if you want ice, you have to go to front desk.

Self

10/10

Exceptional

21 Nov 2025

james

great staff, clean room, great location.

Business_and_leisure Partner

10/10

Exceptional

20 Nov 2025

Jacqueline

The staff were attentive and awesome. Rooms clean and well stocked.

Friends_and_family Family

10/10

Exceptional

19 Nov 2025

Sandra

Loved our room and the staff we so kind and attentive.

10/10

Exceptional

18 Nov 2025

Tara

The staff was super friendly and helpful from the very start. The location is great we were walking distance to a lot of shops and nice restaurants. Room was clean and spacious. Overall it was a wonderful experience and we would stay here again.

Partner

10/10

Exceptional

17 Nov 2025

Shawna

Loved everything about this hotel other than the twice baked potato

Leisure Friends

10/10

Exceptional

17 Nov 2025

Carolyn

This hotel was amazing! Boutique vibes great neighborhood!

Leisure Partner

10/10

Exceptional

16 Nov 2025

Timothy

Staff were exceptional, check-in was easy, the room was beautiful, and the overall experience was excellent.

Business_and_leisure

10/10

Exceptional

15 Nov 2025

Michael

Nice hotel and awesome location

Business_and_leisure Partner

8/10

Excellent

14 Nov 2025

Rock

Great bathrooms and bed super comfy

Business

6/10

Pleasant

14 Nov 2025

Robert

Room we had had a ripped headboard. We asked for a different room which was not much better and didn’t look much like the pictures online.

10/10

Exceptional

10 Nov 2025

Timothy

good times

Business

10/10

Exceptional

09 Nov 2025

Cinthya

Great staff

Leisure Friends

10/10

Exceptional

09 Nov 2025

Ashley

The room was very clean and was great. The staff were all courteous. Definitely recommend staying and would be all for staying here again.

Partner

8/10

Excellent

08 Nov 2025

Betsy

Our stay was wonderful as in previous visits

Leisure Family

10/10

Exceptional

06 Nov 2025

Mark

Great location

10/10

Exceptional

01 Nov 2025

DOMINICK

Great !👍

8/10

Excellent

01 Nov 2025

Shaun

Nice Hotel- good location. Tavern on Rush big boost for the brand

Friends_and_family Family

10/10

Exceptional

27 Oct 2025

ariana

10/10 rooms were clean. Hotel made accommodations for early check in and extra Linnens.

Leisure Family_with_children

10/10

Exceptional

27 Oct 2025

Robyn

fun place to stay for a weekend getaway!

Leisure Family

10/10

Exceptional

26 Oct 2025

Jennifer Quinn

Loved the Thompson. Will gladly return

10/10

Exceptional

21 Oct 2025

Shane

Amazing stay! Staff were awesome. The room was so clean. The downstairs restaurant was also great. Also a wonderful location!!

10/10

Exceptional

13 Oct 2025

Lawrence

Great room, clean

Friends_and_family Family

10/10

Exceptional

07 Oct 2025

Taryn

No notes. Great hotel, good location with shops and restaurants within walking distance

Friends_and_family Friends

10/10

Exceptional

04 Oct 2025

Norma

Lily at the front desk was helpful and professional. Her politeness and attitude made a difference, I felt welcomed. The rooms are always impeccable. Thank you Thompson Hyatt for delivering such amazing chic experiences.

Business Self

10/10

Exceptional

02 Oct 2025

Kelly

Great location with many restaurants and shopping near.

Partner

10/10

Exceptional

01 Oct 2025

Alexa

Staff is on point…as usual!

Business Friends

8/10

Excellent

01 Oct 2025

Colleen

Great location. Didn’t have much time for shopping. Only wish they had coffee mugs in our room, difficult to use the glasses for the machine

Leisure Family

10/10

Exceptional

23 Sep 2025

Alexandra

I arrived while on a work call and at 12pm (way earlier than check in time)- the lady at the check in desk was so helpful, checked me in with no questions asked.

This little gesture made all the difference. I visit Chicago quarterly for work and I will now always book the Thompson- great service, thank you!

10/10

Exceptional

23 Sep 2025

Peter

Expensive, but comfortable and in a great location

Leisure Self

10/10

Exceptional

19 Sep 2025

james

8/10

Excellent

17 Sep 2025

Steve

Pretty Good

The hotel staff were very friendly and helpful. The room was clean and stylish but looked a little disheveled, crooked pictures on the walls, damaged lamp shade by the bed, mirror in bathroom showing significant water damage on its frame. I would have appreciated an area rug to soften and quiet things in the room. The gym was very good. The staff at Tavern on Rush were efficient and helpful although I am sorry Nico is no longer operating.

Self

8/10

Excellent

15 Sep 2025

Aline

Great location! Would return again if I was booking a hotel for the location.

Comfortable beds as well.

Rooms were a bit tired (my room had broken tiles and a torn drape).

The biggest issue for me was I’m a working/traveling mom and I need to pump while away. I always ask to put my ice packs in the hotel’s freezer so that I can transport my milk home without spoiling, but this hotel does not have a freezer. I was stunned. I travel for work often and have never come across a hotel without a freezer. Someone at the front desk told me the restaurant had one, but that they DEFINITELY wouldn’t let me store anything in their freezer. Out of desperation, I decided to ask them myself on my last night and explain the situation (it was only ice packs and they were in ziploc bags). I was initially told it was a liability thing and it couldn’t be done. I reiterated there was no breastmilk and they went to ask a manager who ended up allowing it, which was a huge relief. So my biggest piece of feedback for the hotel is, on behalf of all breastfeeding working/traveling moms, please get a freezer. And more microwaves. I couldn’t sterilize my pump parts because there was no microwave available so I just had to wash them and hope for the best.

Business Self

10/10

Exceptional

15 Sep 2025

Ernest W

A great stay. Fabulous location right off Rush Street surrounded by great restaurants and bars!

Friends_and_family Family

8/10

Excellent

14 Sep 2025

Michael

I’ve stayed here twice and had a positive experience both times.

10/10

Exceptional

11 Sep 2025

Stacee

Wonderful location!

Business Self

10/10

Exceptional

11 Sep 2025

Steven

Staff were super polite. The property is gorgeous and the area is filled with incredible retail and dining options. Felt very safe in this area

Leisure Partner

10/10

Exceptional

08 Sep 2025

terry

Amazing in every way

Leisure Partner

10/10

Exceptional

08 Sep 2025

Brock

First time at Thompson and now a FAN

I am normally a Marriott guy, but I did something different this time on my recent trip to Chicago. I have been to some of the Thompson Hotel restaurants mainly in Austin, Texas, but I have never stayed in the Thompson. The Thompson Hotel in Chicago and the Gold Coast… I loved. From the dark and moody lobby to the great Customer Service to the beautiful room… Spacious great furnishings super amazing bed and don’t get me started on the bathroom. The walk-in shower with the rain head and amazing pressure and great body products. The only issue I had was at one point the toilet was acting a little funky and overflowed, but they came and fixed it and it was fine. This hotel used to be something different years ago, so I understand that the building is old. You would never be able to tell from the lobby and from the rooms. Little touches like push button light switches that were back lit at night to the corner couch with huge mirror grateful for getting ready and having extra space in the room. I am definitely a fan now.

Self

10/10

Exceptional

08 Sep 2025

Victor

Staff was amazing, especially the valets

Business_and_leisure Self

10/10

Exceptional

06 Sep 2025

Norma

Stunning property! Hospitality at its finest. The lobby, the staff and the suite, all exquisite. The DS & Durga toiletries was a pleasant surprise. Tavern on Rush was delicious and the service was excellent. I look forward to returning. Thank you for such an amazing experience.

Business Self